I am having the same experience with my account being charged with $3.89 plus tax for the past few months. I called Rogers and was told that there shouldn't be such charge if I hadn't made these calls. Issue is, we never did. Rogers didn't want to help. Don't really know how I can stop this. It's for Dir Assis ON and number 807-788-1246. Wonder if anybody had this issue rectified.

Last month I got charged about 6$ from a company called Triton Global. When I asked my phone company for the reason why I was billed extra they said Triton Global billed me for using Directory assistance service. When I called them it turn out they say I called an operator to get some information but told me they cant check or provide information of the guy I spoke too. This is just a way to scam people for money. Noone would use a toll free number and pay 6$ for information that they dont even know what is was

I urge everyone out their who have been scammed to unite and launch a case against this firm. All they do is scam people. They say they cannot provide information about the company due to privacy act - I dont know what privacy act this is ?

Last month I got charged about 6$ from a company called Triton Global. When I asked my phone company for the reason why I was billed extra they said Triton Global billed me for using Directory assistance service. When I called them it turn out they say I called an operator to get some information but told me they cant check or provide information of the guy I spoke too. This is just a way to scam people for money. Noone would use a toll free number and pay 6$ for information that they dont even know what is was

I urge everyone out their who have been scammed to unite and launch a case against this firm. All they do is scam people. They say they cannot provide information about the company due to privacy act - I dont know what privacy act this is ?

I was charged fraudulently by your compangy while I NEVER EVER asked or used assistance directory in the past 6 years. And you charged me saying I used it via you, which I never did.
I even checked my phone history to make sure, it shows I never did. But you charged me for services 4 times!!!
I was trying to reach pc optimum, then ended up in a call center which a man asked ' who are you trying to reach?' I reply pc optimum, he gave me the number 1-866-246-7262, so I said ok, tried it ended up again at the same exact call center with the same man, who asked me again ' who are you trying to reach' I reply ' pc optimum" he gave me another number the 1-888-623-8881 which I called then ended up again at the same call center same man on the phone I hung up.
I called today them and they said' you called for assistance directory, I told the woman no she reply yes and that is
I said no and I would put a formal complain if she did not reverse the charge she said fine and I hugn up, ( admit I was not happy and said anot nice word)
but she lied I never called assistance directory, which is 411, and never did in the past 6 years, I also was never told by the man in at call center the there would be charges for anything,
I wish to do a formal complain agaist them cause they are using fraudulent strategy to charge ppl and do not mention there will be charge for their services. whic I am sure it illegal to not metnion when there is fees for something.
plus as I did a few researches I saw that there number: 8663404990 is consider a scammer number on all the sites of search I looked at. Even one site said they were 377 times complain about scam from that number. In the past 14 days ( I am assuming this is because we all got our bills now and we just saw thiese charges fromt hat time frame)

The scam continues. On my Bell Canada bill I was charged $3.89 for usage attributed to Triton Global Assist-ann phone number 807-788-1246. I never made this call or used these services. I see from your website that you have received similar complaints back to March 1, 2013. Please do something about this scam and stop it.

I received my Bell Aliant bill and found a long distance charge applied to it from Triton Global 807-788-1246 for directory assistance, dated January 11/18. I have no idea who this company is and why they ripped me off for $3.89. I can see from reading online that I am not the only one this company, Triton Global has scammed.

Bell Aliant my telephone service provider has taken off this charge and advised me to call Triton Global @ 1-866-340-4990, Option. #1. I took their advice and called that number and a lady answered and told me that I had called President's Choice MasterCard on January 11th and Triton came online to tell me that the toll free # for PCMC which is 1-866-246-7262 had been changed and that I had agreed to pay $3.89 to get PCMC's new number. This was a lie. They gave me PCMC's new number supposedly but it was the same number that President's Choice has had for years. The same number I had called that Triton Global had intercepted to scam me with a directory assistance charge.

I told the person from Triton that this was a scam and how dare they charge me for something that I had not agreed to and from what I had read about them online they have been ripping off lots of people. She was very upset with me. She said my number would be blocked and they would not charge me anymore and then hung up on me.

My question to you National Consumer Complaint Board why is this continuing to happen to people. Why is Triton Global allowed to rip folks off? Why are you not stopping this company? Why aren't our telephone service providers protecting us from this company?

Sincerely,

Irma Richards
[email protected]

I noticed on my 68-page business phone bill, a charge of 3.89 plus tax for a 1-minute call to 807 788 1246. Our long distance rate is .01 a minute. I have seen many similar complaints regarding this company. Why are they allowed to continue this fraudulent activity?

I don't scrutinize our phone bill each month, so I've no idea how often this may have occurred.

I received a call from this company i have just answered no discussion and i received a charge of 3,89$ on Bell company on my bill for a long distance.

I received a call fromm this company i have just answered no discussion and i received a charge of 3,89$ on Bell company on my bill for a long distance.

On my Bell home phone bill there was a charge of $3.89 plus HST (dated October 11th) for the phone call that I never made.

The bill shows that the "call" to #807-788-1246 lasted 4 minutes!

Dana

BEWARE with this company!!!!

I received a $4.99 charge on my phone bill and I had no idea how could this happened as I never signed up anything with them. I had to call Telus to block it from happening again.
This company is a scam.

I was charge 4.99$ to talk to an operator I never talked to while I was trying to get in contact with the gouvernement (A 1877 number which is free in Canada) when I called their costumer service I could only talked to one person who would not transfer me to anyone else. I called Koodo who contacted them and talked to the same person. They asked if a bought a App or somethingg (which I did not) and finally the gave my 5$ back. Does someone know who Triton is or if I can file a complaint for them somewhere ? Thank you.

The costumer service number they gave me is 1-866-995-6636. I worked in a call centre for years I and this did not seems legit.

Hi My name is Chirag. I was trying to contact my Pc financial master card on APR.29.2017. Instead of dialing 186*** by mistake i dialed 188-****-***. I could not hear anything after that other than some noise and the call got disconnected in 7-8 seconds. Immediately I received a text from that you have been charged $4.99 on your mobile device for using DIRAssist service and wanted me to call their customer service. I tried the number that but no one replied. I have never used this kind of service or never wanted any help from them. I checked on google and found some reviewes which stated the same number has scammed others too. I would strongly recommend to stop such scam and return any money they have charged on my mobile number. My cell number is 587-778-4889 and email address is [email protected]. I would want this complaint board to punish this company and its fraudulent customer service for charging innocent customers. Please refund my money. I would really appreciate your help.

Thanks a lot in advance.

Chirag

October 31 I received a bill from Shaw for a 1 minute call which I did not make. The call was through a 3rd party provider called Triton Global. The bill was $3.89. When I checked my recent calls since November 1st, I am also being billed for 3 calls on November 10th for $3.89 $0.19 and $0.27. I have never made any calls to that number.
I phoned shaw and they said they would reverse the call, but could not block it. If I receive further charges, I will have no option but to cancel my home phone service.

I was charged for 3 calls of 1 minute at $3.80 each for a total of $11.40

Update 2 to shocked.

Complaint reference number: 2016-40962

This is the file number for the registered fraudulent complaint issued to the RCMP. Anyone who has any fraudulent activity with Triton Global Communications please add to this file #.

I have already lodged my complaint. To update the status from :Shocked

Complain has been filed with the BBB
Complaint has been filed with local police for Fraud.

While my loss from this fraudulent company was minor I have read the complaints and some are being defrauded of hundreds of dollars. I will not rest until I get a full report from the BBB and police as to the activities of Triton Global.

False Third Party Billing Charges made to my Bell INvoice.
These charges were made by Triton Global Assist-Ann.

The charge was $3.89 plus tax.

How do we go about having Triton Global Assist-Ann blocked from future billing on Bell.

Eric t

False Third Party Billing Charges made to my Bell INvoice.
These charges were made by Triton Global Assist-Ann.

The charge was $3.49 plus tax.

How do we go about having Triton Global Assist-Ann blocked from future billing on Bell.

Thank You
Ernest M.

I have a call on my Bell bill from Triton Global Assistance-ann for $3.49. I contacted Bell and they are waiving this charge and filing a report.
I have no idea who this company is and why I was charged. I've never called them and when I googled the area code, it said Ft. Francis area!
I want any future calls blocked from my phone. Thank you. My email is [email protected]

False directory assistance charge through Bell Canada (3.49 + taxes for ON 807 788 1246 oct.19th)
Bell reverse the charge on a one time basis

I OPENED MY BELL TELEPHONE BILL TO FIND THAT I HAD AN EXTRA CHARGE. THE AMOUNT IS NOT LARGE -- ONLY 3.49 + TAX. I CALLED BELL TO INQUIRE ABOUT THE CHARGE SINCE I DID NOT RECOGNIZE IT. THEY OFFERED TO REVERSE IT ON A ONE TIME BASIS. THE BELL REP SPEAKING TO ME SAID THAT HE SEES THIS OFTEN ENOUGH. HE RECOMMENDED THAT I CALL TRITON AND THE CRTC TO LAUNCH A COMPLAINT. THE AMOUNT WAS NOT LARGE BUT IF THEY ARE DOING THIS TO THOUSANDS OF PEOPLE, IT ADDS UP QUICKLY.

I wish to register a complaint for charges on my SHAW phone bill. I did not, under any circumstance use Triton Global but I have 2 collect calls and 1 other call billed to my home phone no. In fact I was out of the country on the date (Aug 31/14) when these calls were billed to my phone number. I rarely call long distance so I noticed these charges immediately when I received my bill Oct 22/14. I believe I have been " scammed".
I contacted Triton Global to advise I did not make these calls. I have also contacted my local phone service provide (SHAW) here in Canada to register my complaint and put a call block on my phone line. The charges add up to about $140.00 with GST included. I am a 60 year old widow on Disability. I can't afford this and I don't believe I should be charged for someone else 'hacking' my phone line and illegally using it. Apparently the numbers called are for " dating services" which is not something I would be using.
Please advise what further steps I can take on this matter. Thanks
D Gruber

This is the number 8738881000 this company is using to fraud Bell Customer- per Bell rep sid they can't do nothing since this number is in QC and it shows as legit directory assistance- looks like some homes in Ontario are being target- keep an eye to your bill and see the number above appear on your bill

False directory assistance charges through Bell [email protected] + taxes

Bell would not re-imburse