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U Mobile

Malaysia

Consumer complaints and reviews about U Mobile

mahazan88 Send email
 
Jun 16, 2017

charges rm10

bill 16may rm78.10
i bayar di counter u mobile kajang rm77.00
sebab staff counter di situ yang bagi amount.
so bila akaun suspend i check ada baki rm1.10.
dan sekarang i kena charge rm10 untuk next payment?

minta tolong u mobile check this situation.

kenapa i sengaja tunggak kn rm1.10 ?

charges rm10 charges rm10

along Send email
 
Jun 11, 2017

line spoil in my house area

Hi ,u mobile ,I just register from 5/4/17,and I live on ampang area
So ,this my problem ,when I register from your counter ,your staff tell me have 4G for my internet data ,but now I only have 3G ,is it my living place area not in coverage ?
So if my living place not in coverage area ,can you fix it as soon as possible
norman786 Send email
 
Jun 10, 2017

line spoil in my house area

Hi ,u mobile ,I just register from 5/6/17,and I live on ampang area
So ,this my problem ,when I register from your counter ,your staff tell me have 4G for my internet data ,but now I only have 3G ,is it my living place area not in coverage ?
So if my living place not in coverage area ,can you fix it as soon as possible
hirher Send email
 
May 29, 2017

Dad luck for utilize U Mobile

as consumer want the best services but not for disappointed
indeed all of coverage area restrict to internet access was worse than any telco,
please improve your are services as like any telco else
tcho75 Send email
 
May 20, 2017

Complain to MCMC

Hi.. Let's complain to MCMC
https://aduan.skmm.gov.my/

Need everyone lodge the complaint to this institution then only they will take action..
NBella Send email
 
Apr 23, 2017

Coverage terlalu teruk

Pada 22 April 2017 hinggalah ke hari ini (24 April 2017) coverage di Sg Chua Kajang sangat-sangat teruk. Jangankan kata internet, nak call pun tak boleh. Ada dua bar sahaja.

Sepanjang 5 tahun penggunaan, tak pernah lagi terjadi perkara sebegini dan ini sangat-sangat mengecewakan kami sebagai pengguna. Terlalu banyak masalah coverage U Mobile semenjak dua ini. Tak tahu di mana silapnya.

Di harap pihak U Mobile mengambil berat tentang permasalahan ini atau kami terpaksa bertukar ke telco lain.

Coverage terlalu teruk

atiqa1994 Send email
 
Apr 14, 2017

WORST Internet & Line

Seriously I totally fed up with umobile, during the promotion of Hero package, Line was so good. When the promo end, the line was so sloth ! I paid RM70+ and the totally not worth it. Baik tukar ke celcom, bayar lebih sikit pun atleast the line is better I guess. Please do something with your company, line etc. Totally disappointing !
Nur ain Send email
 
Apr 8, 2017

Bad coverage

BAD COVERAGE
Hi UMOBILE TEAM,

Akhir-akhir ini, coverage di area bangi dan kajang sangat teruk sehinggakan penghantaran/penerimaan mesej melalui applikasi whatsapp sahaja sangat perlahan berbanding sebelum ni. Sudah hampir 5 tahun menggunakan line UMOBILE, tetapi malangnya coverage tidak seperti yang di inginkan dan diharapkan UMOBILE dapat mempertingkatkan coverage di area JALAN RAKYAT 1,SUNGAI RAMAL LUAR KAJANG SELANGOR kerana kawasan ini kurang mendapat liputan coverage UMOBILE.

Di harap UMOBILE TEAM mengambil tindakan dengan cepat dan semoga UMOBILE terus sukses dan memperbaiki mutu coverage di kawasan JALAN RAKYAT 1,SUNGAI RAMAL LUAR KAJANG SELANGOR.

Terima Kasih.
Jasminder Singh Send email
 
Mar 1, 2017

Unresponsive

My phone was stolen and my service provider was U mobile. I have been trying non stop now for close to 5hours just to get all my contact numbers back thru email . The phone number that is given by the service provider is completely unresponsive. I just need to be able to use the same number and to get the list of my contacts, that's all. But.........? Thank you.
thilib23 Send email
 
Feb 23, 2017

Refuse to produce require documents

Initially I was DIGI post-paid user, later on I convert to UMobile by changing the ownership of my number under my brother in law. In order to do so, UMobile require me to clear my entire outstanding bill to ensure there will be no more issue arise. However, after few months, DIGI claim that I still have certain outstanding that haven’t been paid. Therefore, I called UMobile customer service centre to check with their branch to which I gave a copy of the DIGI bill payment receipt so that I can produce to DIGI. However, the customer service refuses to neither contact nor email their respective branch to JUST CLARIFY whether they still have my documents or not. This cause me to travel 40KM just to check whether UMobile still have my documents.

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