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U Mobile

Malaysia

Consumer complaints and reviews about U Mobile

UF#&@ customer Send email
 
Oct 17, 2017

Trying to Rip of Money!

On the 11th October 2017, I made a call to Umobile customer service helpline to inquire about the suspension of my Umobile line. One of their representative informed the reasoning behind the suspension of my line is due to the outstanding charges I have not made for the bills being send to my address, which amounts to 9.60 MYR. I spoke to Ms. Joanne Xavier Francis (customer service) about this matter. And I believe we did solved it. However, I noticed in the ebill invoice I have been charged 10.00 MYR to reactive the suspension line. On the 17th October 2017, I made a call to their customer helpline again to inquire about this. Their customer representative (Ms. Roshini/..), told me that the outstanding bill is due to the calls I made. I noticed that all the representative I spoke to have different reasoning for the suspension of my line. Ms. Joane, however, cleared this as a reason of the bills being send to my address, without my consent or me subscribing for the said service. Hence, we already talked about this and cleared the matters. Its with huge disappointment I would say Umobile is trying to drain money out of their customers for no apparent reason. And I will make an official report on this matter to the Malaysia Communication & Multimedia Commission.
Bayu Send email
 
Oct 17, 2017

Connection what happen

Dear U mobile, I have been using u98 postpaid since last year. Initially, I find u mobile internet connection satisfying for YouTube. However, I couldn't do my internet banking at times and I have called to u mobile call centre before regarding this matter last year I believe. The person in charged told he will make a remark of my problem, and I found the line was going OK already, I figured it happens sometimes so it was okay. However, again I found at times it was hard for me for internet banking and googling. I was on and off so I just ignored and figure I just keep on using mobile even though I was quite frustrated for the services given. Moving forward, the escalation of frustration is leading me to feel tired, I couldn't even buy flight tickets using my internet that I have purchased with. I ended up going to cyber cafe, thinking why did I even continue using u mobile. I payRM 98 + gst for this every month, and I pay for what when I can't use it when I really needed to. Currently, I am using my mother hot-spot u mobile RM 78 to submit this. I pay more than hers, and I cannot even use mine. I am seriously thinking of switching to other telecommunication company. I seriously hope you can look into this matter. Thank you.
S.M.Tay Send email
 
Sep 23, 2017

Line service’s bad

Hi umobile,

A few months ago, I did the same complain on the data coverage in my area of living. Although the coverage seems to be okay now, sometimes the line’s so slow even with the LTE on. This actually drains my phone’s battery as I do hope that I could have a consistent LTE reception like some other places in Section 7.

At other time, I couldn’t even browse with LTE or 3G on. I do hope you guys can fix this issue as I’d thought it was a problem on my part (i.e some hardware issue on my phone) but I’ve tried restarting the phone a few times but the problem persist and I couldn’t even receive messages due to the internet problems even if it’s LTE / 3G.

So, in conclusion, I really hope you can fix and enhance the internet service on your part for your customer as I’d left Maxis to your mobile service. I’ll leave an adress below for your references.

Block 54, Level 2, Unit 206
Pangsapuri Nilam Sari, Persiaran Bestari Seksyen 7
40000 Shah Alam Selangor
Malaysia


Thank you for your consideration.
jmmmm Send email
 
Sep 16, 2017

Really Teruk Customer Service

I just asked when the Internet data on the update,
and she began to very bad attitude,
and no further help me to inquire about any other question,
the tone is getting worse, or even do not answer ignore, before Never encountered such a,
this is the worst attitude encountered,
that person is not suitable for customer service,
please u mobile after careful selection of customer service,
her name is Buithys,
not sure she has no fake name,
she should Is the Indians.
serumk Send email
 
Sep 6, 2017

bad coverage

Akhir-akhir ini since akhir bulan 8 2017, coverage di area gombak sangat teruk sehinggakan penghantaran/penerimaan mesej melalui applikasi whatsapp sahaja sangat perlahan berbanding sebelum ni. Sudah hampir 5 tahun menggunakan line UMOBILE, tetapi malangnya coverage tidak seperti yang di inginkan dan diharapkan UMOBILE Walaupun sy dh ade line 4g dapat mempertingkatkan coverage.Saya tinggal di gombak sungai chinchin..
gangkhiskhan Send email
 
Aug 13, 2017

BAD CUSTOMER SERVICE BY UMOBILE AMATEUR SUCCESS MARKETING

To UMobile and fellow umobile user. Never have I face such a rude and disrespectful service from any company. One of the worker from Amateur Success Marketing Sdn Bhd have:

1. Gave me false information regarding umobile service and further decline to assist me rudely

2. I've been verbally abused by the worker and the management of Amateur Success Marketing Sdn Bhd didn't take further action regarding their employee

I hope their livense will be suspended as I've heard that they've been giving second warning from the umobile center.

I enjoy using umobile service and the promotion that they offered. But I wouldn't tolerate with such rude and bad behaviour from your respective fellow workers.

Further reports will be make if there is none action to be made.

Thank you
gangkhiskhan Send email
 
Aug 13, 2017

BAD SERVICE UMOBILE SERVICE BY AMATEUR SUCCESS MARKETING

To UMobile and fellow umobile user. Never have I face such a rude and disrespectful service from any company. One of the worker from Amateur Success Marketing Sdn Bhd have:

1. Gave me false information regarding umobile service and further decline to assist me rudely

2. I've been verbally abused by the worker and the management of Amateur Success Marketing Sdn Bhd didn't take further action regarding their employee

I hope their livense will be suspended as I've heard that they've been giving second warning from the umobile center.

I enjoy using umobile service and the promotion that they offered. But I wouldn't tolerate with such rude and bad behaviour from your respective fellow workers.

I will further this report to MCMC if no actions were to be taken.

Thank you
WendyCT Send email
 
Jun 28, 2017

line very slow

umobile line at machang kelantan slow like shit! why? hope for a better line at here,thanks.
mahazan88 Send email
 
Jun 16, 2017

charges rm10

bill 16may rm78.10
i bayar di counter u mobile kajang rm77.00
sebab staff counter di situ yang bagi amount.
so bila akaun suspend i check ada baki rm1.10.
dan sekarang i kena charge rm10 untuk next payment?

minta tolong u mobile check this situation.

kenapa i sengaja tunggak kn rm1.10 ?

charges rm10 charges rm10

along Send email
 
Jun 11, 2017

line spoil in my house area

Hi ,u mobile ,I just register from 5/4/17,and I live on ampang area
So ,this my problem ,when I register from your counter ,your staff tell me have 4G for my internet data ,but now I only have 3G ,is it my living place area not in coverage ?
So if my living place not in coverage area ,can you fix it as soon as possible
norman786 Send email
 
Jun 10, 2017

line spoil in my house area

Hi ,u mobile ,I just register from 5/6/17,and I live on ampang area
So ,this my problem ,when I register from your counter ,your staff tell me have 4G for my internet data ,but now I only have 3G ,is it my living place area not in coverage ?
So if my living place not in coverage area ,can you fix it as soon as possible
hirher Send email
 
May 29, 2017

Dad luck for utilize U Mobile

as consumer want the best services but not for disappointed
indeed all of coverage area restrict to internet access was worse than any telco,
please improve your are services as like any telco else
tcho75 Send email
 
May 20, 2017

Complain to MCMC

Hi.. Let's complain to MCMC
https://aduan.skmm.gov.my/

Need everyone lodge the complaint to this institution then only they will take action..
NBella Send email
 
Apr 23, 2017

Coverage terlalu teruk

Pada 22 April 2017 hinggalah ke hari ini (24 April 2017) coverage di Sg Chua Kajang sangat-sangat teruk. Jangankan kata internet, nak call pun tak boleh. Ada dua bar sahaja.

Sepanjang 5 tahun penggunaan, tak pernah lagi terjadi perkara sebegini dan ini sangat-sangat mengecewakan kami sebagai pengguna. Terlalu banyak masalah coverage U Mobile semenjak dua ini. Tak tahu di mana silapnya.

Di harap pihak U Mobile mengambil berat tentang permasalahan ini atau kami terpaksa bertukar ke telco lain.

Coverage terlalu teruk

atiqa1994 Send email
 
Apr 14, 2017

WORST Internet & Line

Seriously I totally fed up with umobile, during the promotion of Hero package, Line was so good. When the promo end, the line was so sloth ! I paid RM70+ and the totally not worth it. Baik tukar ke celcom, bayar lebih sikit pun atleast the line is better I guess. Please do something with your company, line etc. Totally disappointing !
Nur ain Send email
 
Apr 8, 2017

Bad coverage

BAD COVERAGE
Hi UMOBILE TEAM,

Akhir-akhir ini, coverage di area bangi dan kajang sangat teruk sehinggakan penghantaran/penerimaan mesej melalui applikasi whatsapp sahaja sangat perlahan berbanding sebelum ni. Sudah hampir 5 tahun menggunakan line UMOBILE, tetapi malangnya coverage tidak seperti yang di inginkan dan diharapkan UMOBILE dapat mempertingkatkan coverage di area JALAN RAKYAT 1,SUNGAI RAMAL LUAR KAJANG SELANGOR kerana kawasan ini kurang mendapat liputan coverage UMOBILE.

Di harap UMOBILE TEAM mengambil tindakan dengan cepat dan semoga UMOBILE terus sukses dan memperbaiki mutu coverage di kawasan JALAN RAKYAT 1,SUNGAI RAMAL LUAR KAJANG SELANGOR.

Terima Kasih.
Jasminder Singh Send email
 
Mar 1, 2017

Unresponsive

My phone was stolen and my service provider was U mobile. I have been trying non stop now for close to 5hours just to get all my contact numbers back thru email . The phone number that is given by the service provider is completely unresponsive. I just need to be able to use the same number and to get the list of my contacts, that's all. But.........? Thank you.
thilib23 Send email
 
Feb 23, 2017

Refuse to produce require documents

Initially I was DIGI post-paid user, later on I convert to UMobile by changing the ownership of my number under my brother in law. In order to do so, UMobile require me to clear my entire outstanding bill to ensure there will be no more issue arise. However, after few months, DIGI claim that I still have certain outstanding that haven’t been paid. Therefore, I called UMobile customer service centre to check with their branch to which I gave a copy of the DIGI bill payment receipt so that I can produce to DIGI. However, the customer service refuses to neither contact nor email their respective branch to JUST CLARIFY whether they still have my documents or not. This cause me to travel 40KM just to check whether UMobile still have my documents.

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