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Walgreens

United States,
Florida

Consumer complaints and reviews about Walgreens

agrosation Send email
 
May 19, 2017

Pharmacist Complaint

I have been a Walgreens Pharmacy customer for over 30 years. I have recently been injured at work and required to have laminectomy surgery. Laminectomy is surgery that creates space by removing the lamina — the back part of the vertebra that covers your spinal canal. Also known as decompression surgery, laminectomy enlarges your spinal canal to relieve pressure on the spinal cord or nerves.
My lumbar laminectomy surgery did not relieve the intense pain I am suffering and I am going to have to have additional surgery. I am suffering with extreme, disabling and often unbearable pain. My doctor has temporarily increased my pain medication and is conducting test to determine my options. I went into your Walgreens store in Orange City, Florida with my prescription, which is set up with Workers Compensation, and I have been using this same pharmacy. Pharmacist Ryan B. informed me that Walgreens would not fill pain medication more than 120 pills per a 30 day period, and if I wished to wait until a later date, then he would fill the prescription. I tried to explain to Ryan about my surgery and that I would be having further surgery, he offered to call my doctor try to change the medication. I declined, I stated that I would go to a different pharmacy this time. I went to another local pharmacy and had to pay cash and I am still trying to get Workers Compensation to repay me.
Since then I returned to Walgreens and had no problems with the prescriptions, I understood or thought I understood because Pharmacist Ryan B. stated that Walgreens would fill 120 pills per month.
On April 24, 2017 at approximately 1:00pm I went into the Walgreens and dropped off my prescription, the clerk took the prescription and went out of site, I assume to show the Pharmacist, then returned and asked if I would be waiting or dropping off. I informed her that I would wait and to please inform me if Workers Compensation accepted it, which in the past we have had to contact the adjuster to authorize payment. At approximately 1:10pm the clerk informed me that Workers Compensation authorized the payment. At approximately 1:45pm, Pharmacist Ryan B. called me by my Doctors name up the counter, my wife and I got up and went ahead of other customers to the counter. Ryan stated he had a few questions for me, then he asked me why was I going to another pharmacy to get my medication. I stated to him that he himself had told me that Walgreens would only allow him to give me 120 pills per month and that I was forced to go to another pharmacy until the 30 days had passed. Pharmacist Ryan B. then began to tell me, my wife, all the Pharmacy staff and all the other customers that my doctor was mistreating me and he would not allow him to prescribe me this medication. I explained about the surgery, more surgery coming, the extreme pain I was in, and that I was following my doctors orders. Ryan continued to advise me that my doctor was wrong, wanting to know if I was getting more medications from him, and basically treating me like a criminal. Ryan went out of his way to embarrass me, belittle me in front of my wife and your staff and every customer in the pharmacy area.
I have been a customer for over 30 years, every other staff member in that store has been very helpful and polite. I had to wait over 45 minutes, after being told that the prescription was approved, then be called up in front of everyone and accused by your Pharmacist Ryan B. that I was a drug addict, that my doctor was a quack and that he knew what was best for me.
I know that the store has camera's and audio, I also know that no human being should be treated the way this man treated me. I talked to the other Pharmacist who filled my medication at the other store, asked his professional opinion about the amount and frequency of it, he stated it was temporary and not uncommon in people with my medical condition.
I do understand the problem with drug addiction and abuse, but I also know that you have to review and check the history of each person and the reason for the medication.
Your Pharmacist Ryan B. went out of his way to tell me that my doctor was a quack, I was drug addict and that he was the one who knew what was best. He did this in a humiliating and degrading fashion, in front of my wife, in front of your staff, and in front of the other customers.
agrosation Send email
 
May 19, 2017

Pharmacist Complaint

I have been a Walgreens Pharmacy customer for over 30 years. I have recently been injured at work and required to have laminectomy surgery. Laminectomy is surgery that creates space by removing the lamina — the back part of the vertebra that covers your spinal canal. Also known as decompression surgery, laminectomy enlarges your spinal canal to relieve pressure on the spinal cord or nerves.
My lumbar laminectomy surgery did not releave the intense pain I am suffering and I am going to have to have additional surgery. I am suffering with extreme, disabling and often unbearable pain. My doctor has temporarily increased my pain medication and is conducting test to determine my options. I went into your Walgreens store in Orange City, Florida with my prescription, which is set up with Workers Compensation, and I have been using this same pharmacy. Pharmacist Ryan B. informed me that Walgreens would not fill pain medication more than 120 pills per a 30 day period, and if I wished to wait until a later date, then he would fill the prescription. I tried to explain to Ryan about my surgery and that I would be having further surgery, he offered to call my doctor try to change the medication. I declined, I stated that I would go to a different pharmacy this time. I went to another local pharmacy and had to pay cash and I am still trying to get Workers Compensation to repay me.
Since then I returned to Walgreens and had no problems with the prescriptions, I understood or thought I understood because Pharmacist Ryan B. stated that Walgreens would fill 120 pills per month.
On April 24, 2017 at approximately 1:00pm I went into the Walgreens and dropped off my prescription, the clerk took the prescription and went out of site, I assume to show the Pharmacist, then returned and asked if I would be waiting or dropping off. I informed her that I would wait and to please inform me if Workers Compensation accepted it, which in the past we have had to contact the adjuster to authorize payment. At approximately 1:10pm the clerk informed me that Workers Compensation authorized the payment. At approximately 1:45pm, Pharmacist Ryan B. called me by my Doctors name up the counter, my wife and I got up and went ahead of other customers to the counter. Ryan stated he had a few questions for me, then he asked me why was I going to another pharmacy to get my medication. I stated to him that he himself had told me that Walgreens would only allow him to give me 120 pills per month and that I was forced to go to another pharmacy until the 30 days had passed. Pharmacist Ryan B. then began to tell me, my wife, all the Pharmacy staff and all the other customers that my doctor was mistreating me and he would not allow him to prescribe me this medication. I explained about the surgery, more surgery coming, the extreme pain I was in, and that I was following my doctors orders. Ryan continued to advise me that my doctor was wrong, wanting to know if I was getting more medications from him, and basically treating me like a criminal. Ryan went out of his way to embarrass me, belittle me in front of my wife and your staff and every customer in the pharmacy area.
I have been a customer for over 30 years, every other staff member in that store has been very helpful and polite. I had to wait over 45 minutes, after being told that the prescription was approved, then be called up in front of everyone and accused by your Pharmacist Ryan B. that I was a drug addict, that my doctor was a quack and that he knew what was best for me.
I know that the store has camera's and audio, I also know that no human being should be treated the way this man treated me. I talked to the other Pharmacist who filled my medication at the other store, asked his professional opinion about the amount and frequency of it, he stated it was temporary and not uncommon in people with my medical condition.
I do understand the problem with drug addiction and abuse, but I also know that you have to review and check the history of each person and the reason for the medication.
Your Pharmacist Ryan B. went out of his way to tell me that my doctor was a quack, I was drug addict and that he was the one who knew what was best. He did this in a humiliating and degrading fashion, in front of my wife, in front of your staff, and in front of the other customers.
Lilianna Send email
 
Mar 29, 2017

Prabhakar Sontineni

My complaint is about a pharmacist named Prabhakar Sontineni who works at the store #5130 located at 6800 w 28th ave in Hialeah .This walgreens pharmacist is steeling the patients from the walgreens database and transferred them at his private Pharmacy called St jesus located at 12753 SW 127 ave in kendall .This is an acceptable behavior that walgrees shoud not tolerate from any employee ,as,you can see this individual is CHEATING the company and also breaking the law.
Ella Adams Send email
 
Jan 10, 2017

Pharmacy wouldnt give me my medicine

Walgreen on northave an cicero. I really need to talk to some one. They did me wrong. I call them jan. 4th giving them a compliant about someone stole my medicine bottle around the christmas holiday. I told them who ever i talk to dont give nobody my medicine but they did. They treated me today like iam trying to run a scram. I didnt do nothing wrong. I couldnt believe what they told me. This was around 10:30 this morning. They was wrong i talk to the manager of the phramacy department he told me he has to close my account out. An dont come their no more. For God sakes i was in tears. How could they do that to me.Now i cant get my medicine for my depression because of that i need someone to help me.
Ella Adams Send email
 
Jan 10, 2017

My mecidine

The walgreen on northave an cicero gave my medicine to a person that commit a fraw. I call that walgreen last wednesday Jan. 4th an may a complaint i spoke to some one in the phramecy they told me they will not give my medicine too anyone but me. They gave me their word. But they gave it to the person that stole my medicine bottle from my apartment doing the christmas holiday. That is so wrong. They treated me like i was tring to run some kind of scram on them. Iam a God fearing woman i dont do things like that. I went today around 10:30 am to pick up my medicine. They going tell me they going shut my prscript down. I cant come to that walgreen no more. That is wrong. What should i do. Please tell me. Could someone help me. My phone number is 1 312 550 8130 HELP.
A-scamed-customer Send email
 
Dec 31, 2016

Medicine is covered by insurance

Went in to Walgreens to get my flu shot. While there I asked about the singles shot. The pharmacist assured me that my insurance would cover the cost of the shot. (.i.e. No cost to me). He printed out a paper that said my insurance saved me $234.99. I called my wife (who has the same insurance) and she was also quoted and received a document that the insurance covered the shot.
Today, I received a bill for $133.99 for my shot and $111.83 for my wife's shot!
Apparently it is Walgreens policy to quote full coverage for a procedure (in this case a shot) and then bill later!
I called the home office and was told that since I had signed a form that I would be responsible for covering any "excess" medical overages, that I had to pay the bill! No explanation why the two bills were different. Supposedly they submitted them to our insurance company and they were rejected. So they submitted them to medicare and it paid some of the bill. Strange but different amounts for two people that had identical insurance. When I questioned the different amounts, she said you would have to contact your insurance company. I guess that is the one that rejected the claim?
So if you need to have medicine that is not tier 1 generic, I guess the policy of Walgreens is to tell customers that their insurance will cover it and then bill them later.
Let's see, new drug --- Walgreens says it covered! Then Walgreen bills you for $6.000.000. Are we talking SCAM here?
lmbe60 Send email
 
Dec 29, 2016

Interactions

I ask them to call me back regarding 21 different medications the doctor has me on 4:20 different diseases I have including post craniotomy right brain aneurysm surgery and bronchiectasis COPD interstitial lung disease and Pulmonary Fibrosis osteoarthritis aneurysms developing on the left side among other things I never was returned with the detailed message regarding the drug interactions of the meds with each other nor with the diseases and I would think that have been a red alert or something because I look them up on the internet and there were several major interactions noted
Michael Massi Send email
 
Aug 24, 2016

Cutting Many Telephone Lines

My name is Michael Massi and I use Walgreen's for ALL of mine and my wife's pharmaceutical needs. I am 72 years old and was appalled today (Aug 23) at the new system of NO PHONE Service. I usually call in to renew my medications and then just make one trip to pick them up.
Today I called 5 times and received a recording which said that there's one caller ahead of me. I waited and waited until I had to hang up. I finally got in my car and went to Walgreen's here in Los Prados, Caguas Puerto Rico. I was told that Walgreen's eliminated 3 telephone lines. I couldn't believe it. What if I needed emergency help????
If this is the way it must be, my wife and I will have to look for a more convenient pharmacy that, at least, has better service than this.
I never had anything to complain about Walgreen's but THIS IS A LITTLE TOO MUCH.
Thankyou, Michael Massi, 787-248-9947.
yancy46 Send email
 
Jul 26, 2016

Pet Shoppe Training Pads

Pet Shoppe Training Pads, the advertisement doesn't hold up -absorbent gel locks in wetness, -super absorbent, -leak resistant,-DRIP GUARD locks in wetness, 5 LAYERS. None of these statements are true. You advertise 100% SATISFACTION GUARANTEED! Well how do you do that? Simply returning the item is no the answer, I have multiple dogs and I have the need for these pads @ $18.99 for 100 pads I simply need them to do what you advertise. WIC 930477 You have no competition in your stores, please correct this issue. Thanks in advance !!!
grandma18 Send email
 
Jun 21, 2016

TRump support

Just a notation that I saw that Walgreen's was boycotting Trump in Cleveland...if this is true, I am boycotting Walgreen's. I find companies of this sort should NOT be involved in politics. This year's election is going to be horrendous, as it is. We have a liar, dishonest, and deceitful person in the person of Hillary Clinton; and a newbie in Trump, who I think has a lot more to offer than Hillary. She is going to be the worst person to become POTSUS. Not to mention, a philanderer named Bill in the White House, again.
shelia hudson Send email
 
Apr 25, 2016

purse harrassment

Hi, there is an issue that I would like to address with regards to my neighborhood Walgreen (1001 SW TOPEKA BLVD, Topeka, KS 66612) I have been shopping at this Walgreen for approximately 5 years, it is located very near to where I reside. Lately they began to ask me to leave my Book Bag, behind the counter, or if they feel by Purse is to big to be a purse, I am asked to leave it behind the counter. I feel that this is a very despicable practice, because everyone that comes into Walgreen is not a thief, and what are the cameras for if not for security; I am 60 years old and a Law student at Washburn University, I carry files in my book bag, and because I do not have a computer, I go the Library which is also near the Walgreen, I have personal items in my bag and a lot of office supplies and school supplies, It is the kind that has wheels. I would appreciate it very much if there was some kind of way this type of embarrassment could be resolved without litigation. Shelia Hudson/ Hudson.sheliahudson1260@gmail.com 785-380-6330 Topeka, KS
kelngr Send email
 
Feb 28, 2016

pharmacist

We usually get all of my child's medications filled at the Walgreens in Park Ridge on Devon Avenue.

Yesterday, 2/27/2016 I went in to pick up a refill of my son's generic Intuniv. I requested the manufacturer, "Sandoz." Sandoz still makes the generic form of Intuniv. It agrees better with my son than the Actavis. This is not uncommon in people to have a better reaction in one than over the other. In fact, another parent I know requests the same manufacturer from the same Walgreens.

I was told by the woman who took my order yesterday 2/27/2016 to make sure when ordering the medication to always let the person at the counter taking the prescription know it's the Sandoz Manufacturer or remind them so they can try to get it in.

I picked up the 5 pills that were available today since Walgreens did not have the full amount, paid for them and nothing was mentioned about not getting the rest in at all. The technician, "Ariana," today told me, "I am going to write or notate this account for the Sandoz." She was very nice about it. That was this morning around 8:30 a.m.

Tonight I got a call from the technician from Walgreens in Park Ridge. 2/28/2016 6:15 p.m. She said they can't get it in. She was not sure why. I asked about calling around because at the least I can have my son finish out the prescription while being titrated or, "weaned," off this RX to try a different medication once we see the Dr.

I looked online for any word of Sandoz pharmaceuticals not carrying the medication anymore. I found nothing.
I called back. 2/28/2016. The pharmacist was more argumentative than understanding and kind.

I think this pharmacist forgot her customer service manners. If anything, this particular pharmacy at 800 W. Devon Avenue in Park Ridge should call around to see if they can fulfill the rest of my order so my son can finish out the prescription and be taken off the medication slowly per his Dr.'s orders.

We will be taking our business elsewhere. We had at least 3 repeating prescriptions for my son and my husband that we will no longer do business at 800 W. Devon Avenue.

I understand that this is one of the busier pharmacies, however, customer service goes a long way and , "Janet," was sorely lacking in that.
Mrs.rollins Send email
 
Jan 24, 2016

Wal-greens

I went back to Walgreens pharmacy January 23,2016 to pick up my medicine just as I did January 22,2016 none of 3 pharmacy technician would give my medicine I ask that is what I went there for to pick up my medicine January 23,2016 Saturday I went to the pharmacy counteri to pick up my medicine it was 1 pharmacy technician behind the counter I stood there for a few minutes thinking he would say I will be with you in just a minute he didn't so said to him is any one else working he didn't say any thing a customer was sitting waiting and he said to me yeah she is on the floor helping another customer the pharmacy technician on the floor came from 1 of the isles and went behind the counter she didn't say can I help you are anything she remember we from January 22,2016 so she says do you want your hard copy to transfer your medicine I said no I came to pick up my medicine she went and got it this time she was very rude at 1 point when the customer was telling me where she she said to me I'm not talking to you I didn't say any thing to her because I needed my medicine went she check me out she didn't say thank you are anything so I said thank you then she said thank you I ask her what her name was she said TASHA) those technician you'll have from time to time are very ,very,very, RUDE AND NASTY I have been getting my medicine from Walgreens for about 10 years my insurance pay $3,000.00 for it my self and no one else be TREATED like that I got sick because I couldn't get my medicine until the next DAY the (3) technicians was on duty the first indented was ( JOE) (CHASTNEY NEAL) (TASHA) I went I told the asst. store manager and told him what happened he back there try and help he didn't say anything to either one of the!the store is at 866 Dunn ave. # 05690
Jacksonville, Florida 32218 (904) 751-3530 after I pick up my meds.(TASHA) didn't take my medicine out of system the auto kept calling said my medicine was ready I had already pick it up they are sOooooooo NASTY AND RUDE ALL (3) OF THEM NEED TO BE FIRED FOR NOT GIVING ME MY MEDICINE AND MAKING SICK BECAUSE NEITHER 1 OF THE WOULD GIVE ME MY MEDICINE AND THE WAY THEY TREATED ME!
Mrs.rollins Send email
 
Jan 22, 2016

Pharmacy wouldn't give me my medicine

I went to Walgreen pharmacy to pick up my medicine January 21,2016 these 3 pharmacy techs. Was sooooo rude and NASTY they wouldn't wait on me are give me my medicine they need fire all the I took sick last
maggy Send email
 
Nov 4, 2015

adds

I want my adds back, i'm also tired of going in the store to get the add
Kathy Velloff Send email
 
Oct 28, 2015

no ads in Sunday paper

For over a month no Sunday ads for Walgreens; I have gone in the store to just get one, but this is getting old, please, please get the ads going again. I now go to CVS who do put their ads in the Sunday paper.
elainelamski Send email
 
Oct 28, 2015

No flier in Saturday Tribune

Apparently Hastings is part of a pilot study to see how not placing fliers in the paper affects sales. This is annoying and frustrating. No one goes to Walgreens to window-shop. They go for the specials and then may end up buying other items. It is not good business practice to antagonize your clientele.
poor print Send email
 
Sep 4, 2015

survey

Attempted to do two surveys, but the print was so bad on the survey #. I could not figure out the code and every attempt came up not correct. How do I complete the survey?
mat321 Send email
 
Aug 20, 2015

Lazy liars

Let's see if I can figure out how this internet works.

WALGREENS SUCKS!!!
Episode I
About a month ago I called a pharmacy tech at Walgreens at 56th st, & Busch Blvd. to inquire as to what the hold up was on my Clonasapan. The tech tells me it's on back order and it should be there in a couple days. I asked if she could find out where the closest Walgreens was that did have it in stock because I needed it NOW. She replied "No" they can't do that. After we hung up I called 3 other Walgreens and each one was happy to look on their computer and provide me with the info I needed. I called the tech back and had harsh words with her to no avail so I had her transfer me to the manager who said she's can't do anything because she's not in charge of the Pharmacist which is a lie because I know the manager runs the WHOLE show.

Episode II
I was in Walgreens (same location) a few days ago so I went and spoke to the Pharmacist about a script I had that was not due till the 19th and asked if I could drop it off so it would be ready on the 19th and he said that would not be a problem. I showed up there after work today (20th) to pick it up and I'm told they don't do that. After a few words with the tech she says it would be ready in an hour at which point my wife has had enough and tells her that's not good enough "We want it in 30 minutes". I tell her to go next door to Publix while I go inside to deal with this. When I find the manager he tells me the tech will not fill my prescription so I tell the lil shit I want my script back. He mocks me with a "have a nice days" and I reply "Bite me" while all the techs are laughing. Funny how she was going to fill my script till I went inside to rat her out.

Episode III
WALGREENS SUCKS!
Transferred my account to Publix
escobiom Send email
 
Jul 31, 2015

prescription

Please help me fix the issue why your store at 9202 56th street Tampa Florida would not fill my pain medication. Also store on Armenia and Martin Luther in Tampa Florida. My prescriptions are always reported and unfortunately necessary due to major reconstructive surgeries I have had and will continue to have for many years. I started a while ago with taking lighter duty medications but with the evasive nature of operations I endure and now am taking stronger medications. Unfortunately I am bed ridden many days and have to get rides as I am not capable of driving myself. I have corrected the issue with my driver’s license being bent even though I had more supporting ID.s when your store on Parsons and Brandon blvd. refused to fill my medications. Perhaps there is something wrong with my profile but I have no such issue at CVS or the pharmacy across the street. Do I not have correct profile? Thank you and I look forward to resolving this issue. I am 68 years old not able to work anymore with the numerous disabilities and suffer immense pain every day especially when I cannot get my medication. Wallgreens has done a great job for over 40 years and I wish for a positive out come for both of us.
1) Brandon store would not fill prescription because my license was bent this happened 3 or more month ago.
2) 56th store last months again would not fill my prescription and told my old address was my last home which I again corrected.
3) Last month I went to 56th store and to my dismay was again refused after your staff filled 2 other prescriptions.
4) This week another Wallgreens refused to fill and was told there was an issue. They were kind but unable to fill and cited that the 56th store entered some thing'.
5) I will make the effort to fill all my prescriptions at one place and II wish it to be with Wallgreens You guys have been great and perhaps give me a way to order on lie because my insurance want me to work with you guys!!!
If you understand I corrected and have done all on my end and still do not. what the issue is and look forward to resolve this problem.

I wish
tenajl7 Send email
 
Jul 6, 2015

Newspaper ad flyer

The Sale Flyer is no longer included in my local Sunday paper The Pensacola News Journal. I have to make a trip to the store to get one. The employees do not seem to know why.
Johnli Send email
 
Mar 14, 2015

Mr. Stuart Lee, Pharmacy Manager

I am writing you to complain about your employee, Mr. Stuart Lee, Pharmacy manager at the Walgreens pharmacy store located at 2551 W. Main St. Alhambra, CA. 91801.
Yesterday when I went to pick up my medications and asked for consultations on Benzonatate and Prednisone 20 MG. Especially for the latter, knowingly it has contained certain amount of steroid element, I asked him to explain me the dosage and side effects. He lacks basic people’s skill, and does not know how to talk nicely to customers. He lost his patience immediately after speaking a few words and gave me a long and frowning face. His attitude irritated me. I told him that he was rude. I asked him when he would go off the duty so that I can come into the store when another pharmacist would go on duty and may explain better and have a better manner towards me. He goes: “I am here all the time and every day.” I asked him, “Who is the boss here? I need to talk to your boss.” He replied very arrogantly: “I am the boss!” He then very rudely took the medicines away from the counter top in front of me and said to me: “You do not get the medicines here anymore!”
This is the second time that he has had a bad attitude towards me. Last time, a similar incident occurred in February 2015, less than a month ago. However, this time really reached to the point that I have to file a complaint against him. I sincerely suggest the Walgreen’s management to send him to attend a seminar to learn some basic interpersonal skill, customer service relationship and to get rid of the bad attitude. How can let these kind of people to be a manager of pharmacy store?
Sincerely yours
John Li
marshall1967 Send email
 
Jan 26, 2015

pharmacists name is "Reva"

This is about Pharmacists "Reva" at
8001 Winchester rd
Memphis, tn
38125
First of all, when I called to get the Pharmacist name? the staff didn't want to give it to me? Finally they would only give me her first name only? "Reva". I'm a diabetic who goes into the Walgreens Pharmacy every 2 weeks to get my insulin and once a month the get "Zertec D" I know its needed to show my drivers license to pick up the Zertec D. Because it contains a product that she says is used to make Meth? So, this is the 4th time in a row I have been given the third degree by her about buying this medicine! She always ask me why I'm needing this? Why don't I buy something else for my problem? Then she stands there with it in her hand looking at me as if she is deciding if she should give it to me? There is a group of customers standing behind me in a hurry and getting as pissed as I am! Now I'm totally EMBARRASSED!!! I'm 47 years old and work 72 hour weeks every week! This woman behind the counter has a bad power trip or something? She is very impersonable, and has an attitude of just not giving a crap? So, now that she has pushed my buttons! This turns into a very angry conversation between her and I. She nor I used foul language but she had me showing and gritting my teeth talking to her! She then ask me to leave the store because today she is not going to do business with me to today? So, I leave and go to CVS Pharmacy down the road and get my Zertec D with my drivers license and no problems. They even asked if I would like to transfer my insulin perscription to there Pharmacy? These people were so nice and helpful that I did just that! Goodbye Walgreens! "We" are the customer. A business survives on one thing only, "The Repeat Customer" I am not the first to be run off by this Pharmacists "Reva" nor will I be the last! This lady has a burr up her butt and every customer sees it! And if they don't? She will make it a point to get it across!
Thank You for listening,
JAMES J MARSHALL II
pickles Send email
 
Oct 15, 2014

Store at Galley & Circle

Have been to this Walgreens at least 10 times trying to get a flu shot......They are SO understaffed, rude, cold and ignore the people standing at that window.....waiting on others time after time without even glancing at the line up for shots. I saw a very old man, with his caretaker, stand, leaning on canes for over 15 minutes, waiting to be noticed for a flu shot. They finally tottered out, caretaker almost in tears.....staff behind the counter did not even look over there. A customer said something to the particularly snotty clerk who was acting harried and cross.....her response was "well, we are busy now and they just have to wait. They show up here and think we should drop everything." This is truly the busiest Walgreens in town, in a low income area, 24 hr. open year round so.......... WHY ARE THEY SO UNDERSTAFFED???? I waited at pharmacy outside window one morning on way to work for 20 minutes, pressed buzzer, etc. ....... no one ever came. I finally parked, walked all the way in to back of store, there was one frantic pharmacist on duty who claimed he had heard nothing and then said "well, you're here now and you got your med." When I see those cute, fluffy, friendly ads on TV about service at Walgreens, they have about the same ring of truth as political ads!!. Please don't advise that I go to a different store......I have an insurance/physician arrangement that requires that store. Yes, I could buy candy bars at a different store but meds and shots are to be done there!!!! I am still without a flu shot as I am sure are many others.
Niño bug Send email
 
Aug 23, 2014

Poor management

Purchased a Rimmel Scandaleyes at your store at 10 S congress ave Delray Beach fl approx a month ago. Am a regular prescription and cosmetics customer at this store. When I saw that there seemed to be no way to sharpen this eyeshadow stick, I went to the store. Spoke to the Manager and the Assistant Manager to no avail!! When I asked if I was out the money I
paid 4.49 plus tax the Ass't Mgr said yes. The Mgr was no help either. Said I needed a receipt!!!! I even asked if there was a special
sharpener to use, again NO SATISFACTION? makes me want to change all scripts etc to a CVS

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