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Walmart Money Card

United States

Consumer complaints and reviews about Walmart Money Card

Veronicasheria Send email
 
Jan 20, 2018

Wack

I paid for a card in Walmart and they sent me another card thru mail which would NOT let me activate so I threw it away thinking I can use my old card NOT so I can't log in to get a new card ,no customers service and I have money on the card ,this is the worst I ever delt with using a card ,u can't put your old card number in ur ssi won't work I just want my money or me and Walmart will be in court ,this shouldn't even be no business with out customers service dumb .......

Wack

Carenthia37 Send email
 
Jan 10, 2018

My card is locked

I attempted to activate my card only for the system to tell me that the card is invalid and it's locked
izzygirl Send email
 
Dec 7, 2017

greendot walmart money card

I tried to get on my online account and it said my card has been temporarily locked for unusual activity at 5:45 this morning I need my money off there or transferred to another card I have please. I can't upload my picture I.D. it went let me
ntzdp Send email
 
Oct 10, 2017

money card locked, after trying to create online acct

So last Thursday I was locked out of my money card, as far as I can tell, because I tried to create an online acct so I could update my contact information, because I relocated a few months ago, and wanted to make sure my info was current. Right after it appeared that I successfully created my acct, BOOM my card was locked! Pretty ridiculous that you get your card locked because you want to make sure all of your info is up to date... So I had to go through this painstaking process of e-mailing them my license, and supposedly waiting 1 business day to find something out... its been over 1 business day, and its all, but impossible to contact someone from customer service, and then when you do, they are absolutely no help whatsoever, and basically tell you to hurry up, and wait. I hope this gets resolved sooner than later, so I can discontinue using they're bullshit excuse for a service...
Ron Goetzke Send email
 
Oct 7, 2017

Health Products Mall

My name is Ronald Goetzke, Back on 9/23/17 there was awith drawl off my card! it was for the amount of$48.91,to a place called Health Products mall. Well i put that money on the card so i have money to get my wife prescriptions she needs as she is dying of cancer, well got home after putting money on my card,when i got home & check my balance there was the trans action of the amount of $48.91 from someplace i never heard of. I called the no# on the back of my card and spoke with someone,he said he had to wait for the trans action to go thur before he could do anything! He cancelled my card & sent me a new card, well no money was ever put back on my card so that is my Complaint. If this issue can not be resolved i will nolonger use a Walmart money card.
Bigfish Send email
 
Aug 22, 2017

Account hacked

Walmart is a bullshit ######,had some piece of shit empty my account, took Walmart 2 weeks to make a decision to send a claim to the resolution department, never heard anything back.
Sent several letters to corporate before receiving a return letter.
I was told I would be getting a check.its been 3+ weeks and still no check.i called thier complaint department,all I got was a bullshit story..
#### you Walmart.
Justice717 Send email
 
Aug 15, 2017

Hacked

Walmartmoneycard.com account was hacked. Hacker was able to somehow sign in and change my challenge questions and then use the send money feature to wipe out my entire account.

I talked to greendot about this weeks ago and filed a dispute. I was promised an update before August 12th. Today is the 14th and I have heard nothing at all from them. I checked my account today and it has been closed. Called customer service and got nothing out of it.

It's starting to look like ill never get my money back. They have absolutely no protection against fraud and certainly will not help you if you end up in a situation like me. Do yourself a favor and get a real bank account with real protection!
ahmugz Send email
 
Jul 26, 2017

Walmart money card LOCKED

Went to the local Walmart a few hours ago. Swiped my card at the register and loaded $145 on it. Tried to use the card 15 minutes later and BINGO!!!! LOCKED.....BE WARNED
ahmugz Send email
 
Jul 26, 2017

LOCKED CARD

I went to the local walmart and swiped my card at the register. Loaded $145 on it and payed the $3 fee. Tried to use the card 20 minutes later and BINGO...LOCKED!!!!! NEVER AGAIN!
kurts Send email
 
Jul 11, 2017

Hacked

Woke up this morning to find out that my account had been hacked and drained. the whole process of trying to get a hold of customer support is impossible. Filed a dispute and you can see that they changed the info and then sent the money out.. Please help me resolve this...
Keeyakeke Send email
 
May 26, 2017

Walmart money card

My name keeya little and im trying to get help or assistance with my walmart money card what happen was i called costumer service because different agency and businesses was taking money out my account and they told me i will have to order another walmart money card and i did the card came and i went up to the social security office to give them my new card information so my check can come on the new walmart money card and the social security office told me that my account and routing number was still the same but the numbers on the walmart money card numbers on the front was different and then they told me my money sould be on the card the same way it all wast was.so i left and went home and yesterday i called the currency exchange to see if the two days early checks went out they said yea they here now and so i check my account to see if my money was in there and it wasnt so i called walmart money card number on the back of the card and check my account again and the money wasnt still on there so i tryed all day yesterday to talk to costumer serivce and they wouldnt let me talk to no one. So called the social security office today and they said they sent my money back to the new walmart money card and i still been calling walmart money card costumer serivce and still cant talk to no one it wouldnt let me everytime i call. And walmart money card sent me a new card and cancelled and closed that card out too and they colsed and cancelled out the old walmart money card and social security office just sent my money back to the new walmart money card that they sent me and i still dont or didnt get my money so i need help u can cntact me at 937 727 7891or u can email me at shakeeya2016@gmail.com please contact me asap
sweetcalida33 Send email
 
Apr 24, 2017

Uhaul hold

I used my money card to reserve a uhaul and cleared the account with cash and walmart still will not release my money it's been almost a month since the transaction on 4/1 multiple phone calls and emails. This is outrageous aND I want my money released!
Tweetay Send email
 
Oct 24, 2016

Hold on my walmart money card

Paid a bill online. The next day i went to purchase a movie ticket it was declined. Tonight.. i tried to load money on my card and it kept getting declined. I have a bill due in the morning and cannot use my card. I jist uploaded my DL... once i get my funds back i am NOT using this card ever again. They need to be investigated for fraud!
Kimala64 Send email
 
May 20, 2016

Hold On Account

I've been using WMC for a few years because I was tired of bank fees boy do I regret this choice. This week I went to QT to get gas there was a 96.69 hold to guarantee the amount of gas. The gas transaction has cleared but not the 96.69. After talking to the crappy CS from across the world 8 times and calling QT headquarters and even a 3 way call to WMC to authorize the release of my money nothing was solved. The automated system has been down all week and being told it will be the 25th before the transaction is cleared which is almost a week away!!! This is FRAUD this is BS why you can't release money that shouldn't be on there to begin with. I hope someone sues these people and put their paychecks on hold for a week!!! How about getting some proper English CS to help in times like this. I couldn't understand half the words these people were saying. As soon or if it ever gets straighten out I'm taking my money else where hope you will as well!!! Don't get caught up in this trap!!!!
djloch23 Send email
 
May 7, 2016

hold on my card

I used my Walmart money card to reserve a uhaul truck. a month later and after multilple converstations with uhaul and them emailing repeatedly the release statement to the green dot email provided they still will not release my funds. Ridiculous!!!!
sgtarmy73 Send email
 
Feb 23, 2016

Hold placed on my card

I'm retired army and have had my card since 2007ish never ever had an issue when I got the card they asked for SS# and verified my DOB and address sent me a card!! Go to buy something after my taxes was put on only to find out this hold was put on my account this is day 5 and still same message, also found out they turned away my state refund and my payroll is likely to get returned, you call the 800 number only to get told it's under review.. the only way to talk to someone is by saying you want to report a lost card...once you get a person from some 3rd world country they read you some BS script and transfer you back to the automated system telling you the same BS!! This has got to be illigal!!!

Hold placed on my card

Sally80@yahoo.com Send email
 
Mar 13, 2014

personal information verification mc center read back wrong infomation

I was so upset when I found out I had to give my soc sec number over the phone or online to activate the card. This is after I paid my money for the card, you have the nerve to ask for my personal information so I can spend the money I paid for. WHAT! I tried to get my refund and realized this was going to piss me off even more. All I got were phone numbers to call and still the first thing they asked for was my soc sec! Since the amt of the card did not break the bank I activated the piece of crap and while in the process of activating, after giving out my personal information the automated system read back my information to verify what I gave them.THEY READ BACK A DIFFERENT NAME! What! I went on line got a customer service person and all she said was if I read the terms and agreement I had the option to purchase or not. She did not even respond to the incorrect name they read back to me. To see the terms and agreement you have to go on line. If you are purchasing the card in the store you will not see the terms and agreement until after the purchase and that is what I told her but she kept repeating the terms and agreement spill like a robot. I was so frustrated. I canceled the card. Now I have to wait to see if my PI is under someone else name. That is the reason for purchasing the money card. Very disappointed. Do Not Purchase A Money Card from Walmart!
Squeezed Send email
 
Mar 21, 2012

HACKED

I got a Money Card and within 5 days I was told the date was wrong and to put one they gave me down and then I couldn't buy anything bause the CVC # on back was wrong. They did nothing so I feared I was hacked and found a place on line that I bought with the 250.00 I had in it. It was really bad and had to buy something I didn't need just to gt my money out. I was then able to close the card.
Carly 4 Send email
 
Mar 21, 2012

HACKED

My husband and I have had 2 cards but one account - since we have had it it has been hacked twice. We told Walmart about it and they would not help us, no money gotten back, they gave us a new card but the account was the exact same - we should of known this was not good. And yep it was a while later but we got hacked- again. Not a big amount- but he doesnt know how mouch my husband eyes our our spending - a gun in WA? I have never been to WA! Little things like that but places we never have gone.
Frustrating!!! We puled our money and got a real Bank account. So disgusted that they would do nothing for us.
PrisGonz Send email
 
Mar 7, 2012

LOCKED CARD

They locked my account yesterday. I sent my fax in this morning. Cant anyone tell me what the end result was with your account, please. Any info would help. Thank you.
RAYDON Send email
 
Feb 27, 2012

LOCKED CARD

I HAVE HAD A WALMART MONEY CARD FOR TWO YEARS WITH NO PROBLEM UNTIL I USED THE DIRECT DEPOSIT AND THEN THEY LOCKED MY CARD WHEN THEY RECIVED MY TAX REFUND SAID FOR SCURITY REASONS THEY NEEDED ME TO FAX MY ID AND COPY OF SS CARD SO I DID AND THEY RECIVED THEM BUT SIX DAYS LATER MY CARD IS STILL LOCKED AND THEY HAVE PROMISED ME OVER AND OVER AGAIN I WOULD RECIVE A CALL FROM A SENIOR REP WITHIN THE DAY AND NO CALL HAS BEEN PLACE TO ME, WHEN I CALL THEM THEY SAY KEEP YOUR PHONE LINES OPEN
Deep94 Send email
 
Feb 27, 2012

LOCKED CARD

They thing is happing me now.. Send a fax copy of my husbands DL said willl take ten days... Blah Blah... My husband also had his pay check D.D.. I'm FUCKING PISSED...
Constantinexi Send email
 
Feb 23, 2012

possible fraud/ holding a released hold

I have had a walmart money card for a while and have had so many complaints i wouldnt know where to begin. The main one is when a hold of funds is placed on your card. more than once they have held my money for much longer than i feel is legal(i cant seem to find the law and what is legal in this issue tho) my first example is i ordered a replacement phone through sprint at the time i thought i had to pay for it myself. sprint contacted me and said it was approved through insurance and had released the pending $365.88 on that day. i waited, and waited, and waited for the pending charge to return to my account 16 days later i contacted the customer service number and was advised and i quote " it can be held up to 15 days even though sprint released it" that does not include weekends and holidays. it took 7 phone calls and 28 days to get the money returned to my account after sprint released it as pending. i was advised to contact sprint and have them call the money card people and get the fax number the sprint can send a fax releasing the funds this was after 20 days. why should sprint have to do all that 20 days after they did what they are required to do? it is obvious that this pre paid card co has no intention of ever conducting them selves in a manner of respectable conduct towards its customers. i still use this card because it is a way to protect yourself from fraud and misuse by only having whats available on the card so if its not there it cant be taken when your traveling or using online so thats the only benefit, however the internal abuse by the company itself is a serious problem. perhaps someone out there has advice on possible class action against this company or some sort of recourse its card holders can take to curb this out of control and uncaring company. they seem to think that just because its customers are using prepaid services they are subhuman or unimportant members of society, this may sound strong however they have since day one shown they feel this way and have done nothing what so ever to correct any complaints.
Geminipieces Send email
 
Feb 23, 2012

possible fraud/ holding a released hold

They have placed a hold on my card because of the IRS depositing money that wasn't mine. I let a friend use my card. OK, it's a no-no, I found out the hard way. The Walmart company placed the hold and is giving me a real hard time about releasing it! I sent in everything they asked for, including notarized letters, now I have to contact IRS. How long is this going to take???

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