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Walmart Money Card

United States

Consumer complaints and reviews about Walmart Money Card

Kimala64 Send email
 
May 20, 2016

Hold On Account

I've been using WMC for a few years because I was tired of bank fees boy do I regret this choice. This week I went to QT to get gas there was a 96.69 hold to guarantee the amount of gas. The gas transaction has cleared but not the 96.69. After talking to the crappy CS from across the world 8 times and calling QT headquarters and even a 3 way call to WMC to authorize the release of my money nothing was solved. The automated system has been down all week and being told it will be the 25th before the transaction is cleared which is almost a week away!!! This is FRAUD this is BS why you can't release money that shouldn't be on there to begin with. I hope someone sues these people and put their paychecks on hold for a week!!! How about getting some proper English CS to help in times like this. I couldn't understand half the words these people were saying. As soon or if it ever gets straighten out I'm taking my money else where hope you will as well!!! Don't get caught up in this trap!!!!
djloch23 Send email
 
May 7, 2016

hold on my card

I used my Walmart money card to reserve a uhaul truck. a month later and after multilple converstations with uhaul and them emailing repeatedly the release statement to the green dot email provided they still will not release my funds. Ridiculous!!!!
sgtarmy73 Send email
 
Feb 23, 2016

Hold placed on my card

I'm retired army and have had my card since 2007ish never ever had an issue when I got the card they asked for SS# and verified my DOB and address sent me a card!! Go to buy something after my taxes was put on only to find out this hold was put on my account this is day 5 and still same message, also found out they turned away my state refund and my payroll is likely to get returned, you call the 800 number only to get told it's under review.. the only way to talk to someone is by saying you want to report a lost card...once you get a person from some 3rd world country they read you some BS script and transfer you back to the automated system telling you the same BS!! This has got to be illigal!!!

Hold placed on my card

[email protected] Send email
 
Mar 13, 2014

personal information verification mc center read back wrong infomation

I was so upset when I found out I had to give my soc sec number over the phone or online to activate the card. This is after I paid my money for the card, you have the nerve to ask for my personal information so I can spend the money I paid for. WHAT! I tried to get my refund and realized this was going to piss me off even more. All I got were phone numbers to call and still the first thing they asked for was my soc sec! Since the amt of the card did not break the bank I activated the piece of crap and while in the process of activating, after giving out my personal information the automated system read back my information to verify what I gave them.THEY READ BACK A DIFFERENT NAME! What! I went on line got a customer service person and all she said was if I read the terms and agreement I had the option to purchase or not. She did not even respond to the incorrect name they read back to me. To see the terms and agreement you have to go on line. If you are purchasing the card in the store you will not see the terms and agreement until after the purchase and that is what I told her but she kept repeating the terms and agreement spill like a robot. I was so frustrated. I canceled the card. Now I have to wait to see if my PI is under someone else name. That is the reason for purchasing the money card. Very disappointed. Do Not Purchase A Money Card from Walmart!
Squeezed Send email
 
Mar 21, 2012

HACKED

I got a Money Card and within 5 days I was told the date was wrong and to put one they gave me down and then I couldn't buy anything bause the CVC # on back was wrong. They did nothing so I feared I was hacked and found a place on line that I bought with the 250.00 I had in it. It was really bad and had to buy something I didn't need just to gt my money out. I was then able to close the card.
Carly 4 Send email
 
Mar 21, 2012

HACKED

My husband and I have had 2 cards but one account - since we have had it it has been hacked twice. We told Walmart about it and they would not help us, no money gotten back, they gave us a new card but the account was the exact same - we should of known this was not good. And yep it was a while later but we got hacked- again. Not a big amount- but he doesnt know how mouch my husband eyes our our spending - a gun in WA? I have never been to WA! Little things like that but places we never have gone.
Frustrating!!! We puled our money and got a real Bank account. So disgusted that they would do nothing for us.
PrisGonz Send email
 
Mar 7, 2012

LOCKED CARD

They locked my account yesterday. I sent my fax in this morning. Cant anyone tell me what the end result was with your account, please. Any info would help. Thank you.
RAYDON Send email
 
Feb 27, 2012

LOCKED CARD

I HAVE HAD A WALMART MONEY CARD FOR TWO YEARS WITH NO PROBLEM UNTIL I USED THE DIRECT DEPOSIT AND THEN THEY LOCKED MY CARD WHEN THEY RECIVED MY TAX REFUND SAID FOR SCURITY REASONS THEY NEEDED ME TO FAX MY ID AND COPY OF SS CARD SO I DID AND THEY RECIVED THEM BUT SIX DAYS LATER MY CARD IS STILL LOCKED AND THEY HAVE PROMISED ME OVER AND OVER AGAIN I WOULD RECIVE A CALL FROM A SENIOR REP WITHIN THE DAY AND NO CALL HAS BEEN PLACE TO ME, WHEN I CALL THEM THEY SAY KEEP YOUR PHONE LINES OPEN
Deep94 Send email
 
Feb 27, 2012

LOCKED CARD

They thing is happing me now.. Send a fax copy of my husbands DL said willl take ten days... Blah Blah... My husband also had his pay check D.D.. I'm FUCKING PISSED...

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