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agoda.com

Singapore

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Vicky Flores Send email
 
Feb 29, 2012

Cancellation Policy

hi i'm vicky flores. my member id is 1434470. i have a problem with my booking id 15455655 with royal plaza hotel bec i booked only a room with an extra bed and we are 5 all in all. i booked only a room bec my 2 sons are not sure whether they will stay with us or not bec i have a friend and her family also coming to hongkong. they have invited my 2 sons to stay in their hotel. however royal plaza hotel will not allow us to stay in one room. i didnt want to book another room bec of the uncertainty whether my 2 sons are staying with us. but if royal plaza hotel will require us to get another room, do you think its possible just to book us to a bigger room so we can all be together in a room should my sons decide to stay with us. i am also trying to minimize my hotel expenses. pls advise and see what agoda can do. i am also willing to transfer to another hotel if royal plaza will give a full refund of my payment. furthermore i was advised that royal plaza is undergoing renovation and it will cause noise disturbances from 8am to 6pm which will be very inconvenient for my family. thank you for the kind assistance.

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