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Celcom

Malaysia

Consumer complaints and reviews about Celcom

iambeautiful Send email
 
Jan 27, 2016

a bad coverage at office's building only

A very bad coverage at my office 's building as a cannot receive any call, but after i go outside of the building, the coverage back as normal
fungyong Send email
 
Jan 16, 2016

Billing problem

Dear Sir/Madam Jan 16, 2016

I subscribed to CELCOM in May 2015 but stopped using it after two days because I subscribed to TM. I did not receive any communication from CELCOM since May 2015 so I assumed that the service was automatically terminated since I did not make any further payment. However, I received a bill on January 16, 2016 implying that I owed CELCOM money. I would appreciate it if you could nullify the payment due because I did not use CELCOM service since May 2015 and did not receive any warning letter from CELCOM since May 2015.

Thank you.

Regards
Yong Fung Lan
0138155324
Ezwan Send email
 
Jan 14, 2016

MAXUPEXTRA1GB

i have subscribed additional data thru SMS "MAXUPEXTRA1GB" and sent to 28882, and got reply "purchase successful"...RM20 also charged in my bill for that (checked online dashboard). However no additional 1GB data received when i checked "Bal Status" thru SMS service 28882. Monthly Internet balance still 0MB.

i was previously complaint about the sudden loss of my 2GB data in less then 24hours after after subscribed to this new plan Celom First Blue. Called CS a few times and lodge a report, but still no solution....which is why i tried to subscribe additional 1GB data since i need mobile internet badly for work....and new problem arise.

if u can't solve this problem, at least please waive the RM20 additional data for nothing, and also more than 2 weeks of no mobile internet on my phone.

DISAPPOINTED.
syukri28 Send email
 
Jan 9, 2016

slow internet speed even im using "burung hantu"

Im using this magic sim since first time it launched. Yes the "burung hantu" worked greatly. But for now, im paying for rm30 and burung hntu show me the speed same as basic internet. All my friend having the same problem. Pls let us know if there is problem, i know you will ignore this report. If youre going to bankrupt dont blame us.
rookie Send email
 
Jan 7, 2016

Celcom Prepaid

Really sick of celcom prepaid. Each time after I top up, received MMS. Didn't even open the MMS then credit start missing. Called to 1111 many times and I said
"Kenapa credit saya ditolak walaupun aku tidak melanggan apa-apa MMS secara bukan-bukan?"
"MMS ini bukan dari Celcom, tapi dari pihak luar"
They gave me method like STOPMMS to 663XX and being charged RM0.15/message. Still problem persist and the same thing happened over and over again.

Celcom really sucks.
rookie Send email
 
Jan 7, 2016

Celcom Prepaid

Really sick of celcom prepaid. Each time not long after top up, credit went missing. My credit always missing like got ghost in my phone... This is a extremely annoying case i experience until tak boleh tahan.. I called to 1111 many times and I said
"Kenapa credit saya ditolak walaupun aku tidak melanggan apa-apa MMS secara bukan-bukan?"
"MMS ini bukan dari Celcom, tapi dari pihak luar"
They gave me method like STOPMMS to 663XX and being charged RM0.15/message.
I-Jeng Send email
 
Dec 8, 2015

extremely low internet speed!!!- Jalan Kiew Nang, Sibu

Signed up an internet package when i was at Johor. but when i go back my home town at Jalan Kiew Nang, Sibu, i cann't excess to internet at all, even socoal massaging also cann't. Checked to the celcom coverage map, it showed that 4G!!!! Seriously 4G??? Why i cann't excess to internet at my home? Dear Celcom, please upgrade your service at my area as i pay every month not to get for a poor service.
thein Send email
 
Nov 16, 2015

signal weak (or even no)

Location : kota kinabalu Karamunsing basement floor
Used to have strong signal before but recently the coverage become weaker or sometime no signal at all. I believe it used to have signal booster at that area and then it may not function or broken etc.
hosengchee Send email
 
Nov 11, 2015

No service at Shamelin Perkasa

I work at Jalan 12/91A, Shamelin Perkasa.
Always no service in this area, can't receive SMS at all, very not convenience to work for online banking, like fund transfer, buy movie tickets etc.
hosengchee Send email
 
Nov 11, 2015

No service at Shamelin Perkasa

I work at Jalan 12/91A, Shamelin Perkasa.
Always no service in this area, can't receive SMS at all, it very not convenience for me to work online banking.
raff28 Send email
 
Oct 5, 2015

Sim card not allow conection

I had faced problem with celcom sim card on my phone.
If i change my sim to my moto x phone it will stated as
"Sim card does not allow connection"
When switch to u mobile sim,it works perfectly.
I had changed sim two time and problem still not solve.
yusra Send email
 
Aug 5, 2015

drop calls

Delivery has failed to these recipients or groups:
contactus@celcom.com.my
Your message wasn't delivered due to a permission or security issue. It may have been rejected by a moderator, the address may only accept e-mail from certain senders, or another restriction may be preventing delivery.

I don't understand the above. It is so difficult to lodge complaints to Celcom, but this is the email address given to me but what happens.
azminahamizah Send email
 
Jul 31, 2015

I can't active my number

I bought a new celcom number two weeks ago. However, I still can't activate this number and I'm having a tough time because of this problem. I hope that Celcom can help me with it. So, I decided to left my number on this review so you can help me with it. It is a prepaid number. 0193485038
globelink Send email
 
Jul 20, 2015

CELCOM CS DAMN SERVICES

CELCOM CS WAS VERY DAMN SERVICES !!!! From April'15 till now (July'15) i always call/email to celcom cs/corporate department, bt the case till pending and no people to assist for me. And they always feed back "need to wait three to five working days" and then no ans and no feed back and like nothing happen.... if this not the company register i will straight to banned the celcom! and now i pending to send the letter to Celcom HQ and if till can't settle ! i will straight go to call 1300-888-500!!!! GST !!!!
philip Send email
 
Jul 2, 2015

The horrible telco i meet before

The story begin.....
This story about telco & normal citizen consumer

24/June
I went to Celcom Blue Cube for m38 plan.

25/June
I receive message from Digi & Celcom while I still using my Digi SIM card. After few hours Digi SIM card cannot use then I change Celcom SIM card.
The day life with no 3G is start !

28/June
I call helpline by using other Celcom postpaid because prepaid have to pay rm0.50 charges to talk to cs ! Then she told me i got outstanding bill on digi,i say ok i check with them now. But quite busy on that time so i din calling back to cs again.

29/June
I went to Celcom change a new SIM card because the officer call me and telling about my porting got problem have to resubmit and have to change new SIM card. On time,I was calling to Celcom helpline and asked for my acc status,the customer service told me they will help me to make report and telling me to wait 24 hours they will proceed. Lunch time i go celcom to get the new sim then I return back to work.

30/June
My line still not activate ! I getting weird. I call cs after work,cs told me they got 2 system and my status is active in 1 system only,she will help me follow up the case and give me the report num : 1-62383601224 then ask me to wait 24 hours to process the report.

1/July
The important is the line is still no service ! I was very angry and i call to cs again. This time this cs ask me to do step by step on phone. 1-> Setting 2-> Carrier 3-> Close automatic and choose celcom provider manually 4-> Restart. After done all step request,still no service,then tell me IT department problem. And cs say will do report for further assist then ask me to wait for 24 hours AGAIN !! What i can do while i have been waiting for so many 24 hours ! I only CAN WAIT ?????

2/July
I recall to cs again. Today i seriously wan settle the problem. I told cs my problem every times i call. Today cs let me getting mad,she told me they reject my request because the number is not belong to me (this owner).
- I ask her how to porting if the number is not belong to me ?
- Why digi let go the number is not belong to me ?
- After call I have confirm with Digi,the owner of the number is belong to me !
This time i request to talk with their supervisor or any member on duty can make solution. She told me they on call and not available to talk to me. I tell her i can waiting on line. I wait and wait and wait,then she tell me the officer is malay not free now buka puasa (24 hours cs with no any officer to guide ?) GIVE u 100 LIKE. Then i ask any highest authority officer else at there ? She tell me no one ! NO ONE ??? Celcom what u doing ! I straightly ended the call ! And i decided to share my experience to whole MALAYSIA citizen about the THIS TELCO ! I really regret to switch and i will update every day until the case settle !

3/July
To be continued..................

The horrible telco i meet before

AshleyW Send email
 
Nov 29, 2014

unreasonable charges & problem login account

here's the problem, i logged into account to subscribe a data plan for Rm28 per month & everything was just fine & nothing unusual happened for 2-3months...starting from october my dad go pay bills & suddenly found out that the bill had become RM300++ (from data usage!!!)...if I'm Already subscribe for the data plan of RM28,so how come the data usage still can go to few hundreds??!!!

after that i use the *118# to check for the subscribe status, it said i "currently do not have an active subscribetion to any celcom broadband package"??!!! Can some body tell me what happened???

after this happened i keep on trying to log in into the account & it either keep on showing blank page or saying that i'm not the authorize person to do so...if im not the authorize person to log into my own account, then who else????

can someone please give me an explanation?

here's my email to respond if u do care for ur customer who hv been with celcom more then 20 years!!!: ashley.wwyan@yahoo.com
yfwee Send email
 
Aug 16, 2014

Confirmed turn off IP5 Cellular Data but Celcom still Charge me Rm250

Today I had canceled the data plan since my IP5 not much using Data Plan (Major use WIFI at home or Office). And I confirmed that I had turn off the cellular data in IP5 setting. Because I had experienced twice in last 2 years before (total RM5XX). But now I again received a SMS that celcom said I am using their data. And exceeded my phone limit (RM100) to became RM241. And I had called celcom to waive the charges but the operator said he couldn't do anything since their system had captured. This is totally unacceptable. Beside that, I had set my limit to RM100. But they still can charge till above RM241. Celcom service made me felt it is the most bad service in the world. I am true believe on that.
shkrrhmt Send email
 
Jul 21, 2014

Please process my request

Dear celcom please i'm begging you, i have send many time texts to subscribe chat pack MI5 to 28882 since two days ago, and u still replied "ur previous request is processed. pls wait".... but nothing happened. i waited for two days!! its a waste to buy credits if i can't subscribe internet and you still "processing request". please.. if i didn't get the internet the whatsapp app will automatically turn on internet and it eat my credit little by little.
ccchew Send email
 
Jul 16, 2014

Not registered on network

I had signed up for the Galaxy S5 package on 16/4/2014, since then my nightmare begins.

I was not able to connect to 4GLTE. My SIM card is always "not registered on network". I couldn't call or receive calls.
I have to use a third party number to call to Celcom Customer Service only to be told to wait 3-7 working days to resolve!
My bill had been wrong for 2 months. They are charging me to old plan (RM50+RM98) plus the broadband fee (RM88) where it should be RM168. They did not rebate the RM100 per month as promised.

All they say is "Celcom is upgrading their system"
It's been 3 months now and my problem is still not resolved?

Today is the 2nd time I was disconnected from the network!
Anti-Celcom Send email
 
May 16, 2014

What's the problem, Celcom?

Last year I subscribed the internet plan and there was no quota at all plus, the speed was absolutely fine. I was really satisfied. But now, the quota doesn't piss me off but it is all about the speed. The speed fluctuating, from 0kbps to 200 kbps then back to 0 again. I'm so F*****G angry at you, Celcom. You disappointed me. And others I would say.
sipikling Send email
 
May 1, 2014

Interruptive Mobile & Mobile Internet Service

Celcom barred my mobile & mobile internet service on 28/4 WITHOUT ANY NOTIFICATION GIVEN TO ME EITHER BY SMS/CALLS.

1)I was at remote area, and had limited access to internet so was unable to check payment status / make online payment that time. Tried to reach Celcom helpline BUT this is the MOST DIFFICULT HELPLINE to get thru. Couldn't get thru at all or there is always NO ONE PICKING UP!

2)Managed to go online by WIFI service to check my outstanding bill on 29/4 & made payment around 8am. Celcom Mobile line activated around 8:30am BUT NOT MY MOBILE INTERNET!

3)Tried many times to get helpline & reached it at last at 11:30am, but the operator could not help on my problem & suggested me to call back & to look for their technical. I got her to help & transfer me to technical as it was so so much difficult to get thru this helpline but she said she is unable to do so. So I was forced to call back again!!!

4)Lucky enough to get Celcom technical at 12:55pm. BUT the technical was unable to solve my problem! Told me at last it was my account prob, and I asked what account prob then she hesitated & said it was due to data problem this time. I asked again what data problem, and she hesitated again & said she could only told me so!!!?? Then she suggested to make a complaint report to Celcom and got me to wait. Waited 17min for her to complete the report, dared not to receive other 10missed calls from my client as too precious to get the line thru! After that she told me report completed & she already SMS me the report number. I asked her confirmed sent me, and she said yea. So hang up BUT UNTIL TO DATE 2/5, I had NEVER GET ANY REPORT NUMBER BY SMS FROM CELCOM!! Also she promises this problem could be solved in 24hours. *fingers crossed*

5)Infortunenately on 1/5, BEFORE MY MOBILE INTERNET ISSUE BEING SOLVED, my mobile line has been BARRED AGAIN!!!!! I called Celcom helpline again to check at 3:30pm. The operator proceeded to find out and got me to wait until 21min!!!!!! Then the line cut off out of sudden!! Later nobody from Celcom called me back to assist me anymore!!!

Until to date 2/5, my mobile line & mobile internet service have not resumed! So so disappointed to Celcom! But what can I do anymore? Had gone to their dealer at 1U TWICE on 30/4 & 1/5 but their system was down!

Tried both Maxis & Digi services before Celcom, but their service is lousy also!

Felt so pity to all of us as Malaysian as we are unable to get something value for money in this telco & broadband services..
dennis Send email
 
Mar 18, 2013

Lie to Comsumer

This is the worse service since i tranfer my maxis line to celcom. As they promise me that they will waive the itemize billing same as maxis. i think why not take a move to try new service (celcom), they even sent me the celcom letter of the offer but after that they are charging me for the first month until now (almsot a year). I would like to switch back to maxis after the contract is end. First time and Last time that i used celcom. i will say bye bye to celcom after my contract is finish.
Careline_CELCOM Send email
 
Mar 10, 2012

Worst Service

Lots of people saying that they already used MAXIS for a very long time but they don't know that their being "fool" by MAXIS...why...maybe you will say why I am saying like that...correct ??? so I will explain and reveal all
and i called it " THE SHOCKING TRUTH PART"
and this is the reading material for you to read so you can be sure about the product.and also you can
see by your self at :http://www.celcom.com.my/celcomexec/plans/mnp_overview.php
so after you read and do your calculation you will become "OPEN MINDED"
and also I want to explain a little bit more :
that in this program you don't worry coz this is real promo from us to a few selected customers.
The Benefit are like these :
1. you get 10 RM Cashback/ month whole one year that mean 120 RM a year for you.
2. you get upto 30 % Discount from your monthly bill.
e.g : if your bill 50 RM a month you only pay 40 coz you get 10 Rm rebate.
if 150 RM (150-10-30% = 95 RM)

actually there are 3 stages of discount
10 % = 60 RM - 79 RM
20 % = 80 RM - 149 RM
30 % = 150 and above it

10% Automatic Discount
- Total monthly usage: RM60 - RM79.99
- 13.5 sen/min Voice Call
- 10.8 sen/SMS

20% Automatic Discount
- Total monthly usage: RM80 - RM149.99
- 12 sen/min Voice Call
- 9.6 sen/SMS

30% Automatic Discount
- Total monthly usage: RM150 and above
- 10.5 sen/min Voice Call
- 8.4 sen/SMS

And all of discounts we also add 10 RM cashback a whole one year.
and about the discount as long as you use celcom.
so if you count you can save more, have a wider coverage and network.
also we do not have CONTRACT
we do not have PINALTY
we do not have DEPOSIT

so isn't great deal for you ????
so I meant if you can get more than your previous provider why not, right ???

THE BEST is YOU DO NOT HAVE TO CHANGE YOUR NUMBER.
your MAINLINE GET 40 HOURS+3000 sms/MONTH
If you have SUBLINE number also your sub also have advantages such as :
40 hours FREE TALKING EVERY MONTH and 3000 SMS.Every Month only 15 RM.Also your SUBLINE can also become MAINLINE and get the same benefits like your MAINLINE
Rates
Staying absolutely together with your loved ones doesn't come with a high price


Items


Voice Rate

SMS Rate

Video Call Rate

MMS Rate

Data Rate

Between Celcom


40 Hours/Month FREE

3000 sms/Month FREE

FREE

FREE

Standard

To Others Provider


15 sen/min flat rate to any network

10 sen/SMS flat rate to any network

20 sen/min

35 sen/MMS to any network

Standard


COMPARE WITH PLAN 50 ALSO:
MAXIS :
Voice Call : maxis-maxis = 12 cents/minute (other Provider 18 cents / minute)
SMS : maxis-maxis = 5 Cents (other provider 15 Cents)


CELCOM with MAXIS number:Voice Call : CELCOM-CELCOM = 0 (Other Provider 10, 5 Cents FLAT RATE, NATION WIDE after 30 % Disc).
SMS : CELCOM-CELCOM = 0 (Other Provider 8, 4 Cents after 30 %)
Postpaid Plans Celcom Telco M Telco D
Domestic voice calls RM100
Domestic SMS RM30
Other usage (Internet, MMS, IDD, roaming & others) RM20
Total usage RM150
30% discount on domestic voice call RM30
(RM100 x 30%) N/A N/A
30% discount on domestic SMS RM9
(RM30 x 30%) N/A N/A
Total Payable Bill after automatic discount RM111
(RM150 - RM39) RM150 RM150
Savings RM39 Rm 0 Rm 0

DATA PLAN :
1 GIGA =38 RM/MONTH UNLIMITED.
3 GIGA = 58 RM/MONTH UNLIMITED
5 GIGA = 88 RM/MONTH UNLIMITED

Last you can imagine by your self with your usage every month
e.g : (200 RM - 10 RM cash back - 30 % Disc = 130 RM, your saving 70 RM )
(300 RM - 10 RM cash back - 30 % Disc = 200 RM, your saving 100 RM ),
THE MORE YOU USE, THE MORE YOU SAVING, AND THE LESS YOU PAY),
SO with your ammount every month you only have to pay less...correct...?? :)
than we also have lots of rewards for you, please you see by your self at : http://mobile.celcom.com.my/celcomexec/rewards.php?id=rewards_index
Also I give you an important Clue :
(off the record) WE DON'T HAVE CONTRACT, NO PINALTY SO YOU STILL CAN CHANGE YOUR PROVIDER IF NOT HAPPY, RIGHT ?? :)
BUT I BELIEVE YOU WILL BE HAPPY USING CELCOM
AND ALSO THAT IS WAY CELCOM GET REWARD FROM MALAYSIAN GOVERMENT. :)

those are all that I want to inform you for detil you can look by your self to our website that I already gave you at above

Note : If you go to Celcom by your self you only can get to convert but you will not get the rebate and discount like I mentioned to you, also you have to pay register fee 20 RM and the SIM CARD will be charge to you.
If you have set your mind please give me your reply A.S.A.P
And if you still have any questions please don't hesitate to ask me. thanx

Here some tips for you for you get more about it
http://www.maxis.com.my/personal/mobile/rate/principal_line.asp
http://forum.lowyat.net/topic/1304043/all
http://www.celcom.com.my/celcomexec/plans/mnp_overview.php


Best Regards,


Your Friend.
Careline_CELCOM Send email
 
Mar 10, 2012

charge imposed unreasonable

Lots of people saying that they already used MAXIS for a very long time but they don't know that their being "fool" by MAXIS...why...maybe you will say why I am saying like that...correct ??? so I will explain and reveal all
and i called it " THE SHOCKING TRUTH PART"
and this is the reading material for you to read so you can be sure about the product.and also you can
see by your self at :http://www.celcom.com.my/celcomexec/plans/mnp_overview.php
so after you read and do your calculation you will become "OPEN MINDED"
and also I want to explain a little bit more :
that in this program you don't worry coz this is real promo from us to a few selected customers.
The Benefit are like these :
1. you get 10 RM Cashback/ month whole one year that mean 120 RM a year for you.
2. you get upto 30 % Discount from your monthly bill.
e.g : if your bill 50 RM a month you only pay 40 coz you get 10 Rm rebate.
if 150 RM (150-10-30% = 95 RM)

actually there are 3 stages of discount
10 % = 60 RM - 79 RM
20 % = 80 RM - 149 RM
30 % = 150 and above it

10% Automatic Discount
- Total monthly usage: RM60 - RM79.99
- 13.5 sen/min Voice Call
- 10.8 sen/SMS

20% Automatic Discount
- Total monthly usage: RM80 - RM149.99
- 12 sen/min Voice Call
- 9.6 sen/SMS

30% Automatic Discount
- Total monthly usage: RM150 and above
- 10.5 sen/min Voice Call
- 8.4 sen/SMS

And all of discounts we also add 10 RM cashback a whole one year.
and about the discount as long as you use celcom.
so if you count you can save more, have a wider coverage and network.
also we do not have CONTRACT
we do not have PINALTY
we do not have DEPOSIT

so isn't great deal for you ????
so I meant if you can get more than your previous provider why not, right ???

THE BEST is YOU DO NOT HAVE TO CHANGE YOUR NUMBER.
your MAINLINE GET 40 HOURS+3000 sms/MONTH
If you have SUBLINE number also your sub also have advantages such as :
40 hours FREE TALKING EVERY MONTH and 3000 SMS.Every Month only 15 RM.Also your SUBLINE can also become MAINLINE and get the same benefits like your MAINLINE
Rates
Staying absolutely together with your loved ones doesn't come with a high price


Items


Voice Rate

SMS Rate

Video Call Rate

MMS Rate

Data Rate

Between Celcom


40 Hours/Month FREE

3000 sms/Month FREE

FREE

FREE

Standard

To Others Provider


15 sen/min flat rate to any network

10 sen/SMS flat rate to any network

20 sen/min

35 sen/MMS to any network

Standard


COMPARE WITH PLAN 50 ALSO:
MAXIS :
Voice Call : maxis-maxis = 12 cents/minute (other Provider 18 cents / minute)
SMS : maxis-maxis = 5 Cents (other provider 15 Cents)


CELCOM with MAXIS number:Voice Call : CELCOM-CELCOM = 0 (Other Provider 10, 5 Cents FLAT RATE, NATION WIDE after 30 % Disc).
SMS : CELCOM-CELCOM = 0 (Other Provider 8, 4 Cents after 30 %)
Postpaid Plans Celcom Telco M Telco D
Domestic voice calls RM100
Domestic SMS RM30
Other usage (Internet, MMS, IDD, roaming & others) RM20
Total usage RM150
30% discount on domestic voice call RM30
(RM100 x 30%) N/A N/A
30% discount on domestic SMS RM9
(RM30 x 30%) N/A N/A
Total Payable Bill after automatic discount RM111
(RM150 - RM39) RM150 RM150
Savings RM39 Rm 0 Rm 0

DATA PLAN :
1 GIGA =38 RM/MONTH UNLIMITED.
3 GIGA = 58 RM/MONTH UNLIMITED
5 GIGA = 88 RM/MONTH UNLIMITED

Last you can imagine by your self with your usage every month
e.g : (200 RM - 10 RM cash back - 30 % Disc = 130 RM, your saving 70 RM )
(300 RM - 10 RM cash back - 30 % Disc = 200 RM, your saving 100 RM ),
THE MORE YOU USE, THE MORE YOU SAVING, AND THE LESS YOU PAY),
SO with your ammount every month you only have to pay less...correct...?? :)
than we also have lots of rewards for you, please you see by your self at : http://mobile.celcom.com.my/celcomexec/rewards.php?id=rewards_index
Also I give you an important Clue :
(off the record) WE DON'T HAVE CONTRACT, NO PINALTY SO YOU STILL CAN CHANGE YOUR PROVIDER IF NOT HAPPY, RIGHT ?? :)
BUT I BELIEVE YOU WILL BE HAPPY USING CELCOM
AND ALSO THAT IS WAY CELCOM GET REWARD FROM MALAYSIAN GOVERMENT. :)

those are all that I want to inform you for detil you can look by your self to our website that I already gave you at above

Note : If you go to Celcom by your self you only can get to convert but you will not get the rebate and discount like I mentioned to you, also you have to pay register fee 20 RM and the SIM CARD will be charge to you.
If you have set your mind please give me your reply A.S.A.P
And if you still have any questions please don't hesitate to ask me. thanx

Here some tips for you for you get more about it
http://www.maxis.com.my/personal/mobile/rate/principal_line.asp
http://forum.lowyat.net/topic/1304043/all
http://www.celcom.com.my/celcomexec/plans/mnp_overview.php


Best Regards,


Your Friend.
Sia Send email
 
Mar 4, 2012

Worst Customer Service

I made complains every month for 4 months over their online payment service portal that I could not pay by my credit card since 4 months ago, message shown that it was not a valid bank card issuer. It was ok before this.

What furious me is, the customer service staff don't seem to be able to answer my query and no feedback from them after and no resolution to the portal. In their complain site it shows that my complain is 'resolved'.

I called the same careline again and demand to speak to the manager/superior but the staff keep me on hold for more than 10 min.

Is there a complaint department at celcom at all? This is a crap company.

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