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Celcom

Malaysia

Consumer complaints and reviews about Celcom

sufian Send email
 
Nov 3, 2016

PORT OUT CLAIM

A couple months ago, i opt to port out from celcom postpaid to another telco. As a standard procedure, the existing user need to make some clearance to the celcom centre to ensure there were no outstanding bill available. As a customer, we did our part and after a check up from celcom centre, our application is succesful.

A few months later, i received a letter from demanding an outstanding bill payment from celcom for two months. I found this a bit irregular as it does not comply with the normal practices. Why would celcom let our application to port out should we got any outstanding bill at the first place?

Untill we received a proper justifications from celcom, we will not make any payment regarding the bill.
michael_dmt Send email
 
Nov 2, 2016

Celcom First Gold internet service is really bad

I don't know if I should be happy with the upgrade of my internet quota to 20GB if the internet service is really really bad. I mean it. Really really bad. Come on, how can I utilize the internet to the fullest if I can't even have fast internet? My phone shows H+ for its bar line man. If I can just get to use 1GB (I don't even know if it somewhere close) of internet, per your t&c that only allows 2.5GB to be carried to next month, doesn't that mean I'm the one at the losing side? I'm a customer. Should've done better man. I'm really disappointed with this. 3 months enough patiand I paid for craps. I've ent. Don't need to tell me to off my data and shut my phone for 2 minutes when after that just a few hours I got to enjoy the normal speed of internet and then things went crap again, for like forever.
niawuze Send email
 
Nov 1, 2016

NO COVERAGE AT KG BATU MENGKEBANG

I'M FROM KG BATU MENGKEBANG KUALA KRAI KELANTAN

MY HIGHLIGHT HERE IS NO COVERAGE AT MY VILLAGE, AT LEAST AN "A COVERAGE" FOR 1 BAR OR 2 BAR FOR CELCOM NETWORK AND IT'S SOO FRUSTRATING!!!!

REALY HOPE THAT THE "CELCOM" WILL MAKE AN UPGRADE TO IMPROVE THEIR PERFOMANCES AND SEERVICES, IT SO TROUBLESOME WHEN FACING THE SAME ISSUES FOR PAST TOO MANY YEARS IN THIS MILLENIUM ERA ...

MAYBE THE SIGNAL IS NOT COVERED BUT AT LEAST TRY TO UPGRADE!!!!!!!

>_<"
SPEAK FOR MY VILLAGERS !!!!!
fathiiiii Send email
 
Nov 1, 2016

slow internet speed

im staying in kota kuala muda, kedah, the internet speed is very disappointed even on 2-3bar 4g sometimes. unable to open youtube, instagram even browsing websites. hope celcom can fix this as soon as possible
Syidah Send email
 
Oct 31, 2016

Very poor internet connection and coverage

Im using xpax turbo and subscribe internet RM50 monthly. Since 2 days ago, I didnt get to connect to internet. And i also even can't make a call or sms. None of celcom service i can use at all. This matter really make me disappointed. This is also the second time it happen in the same month. It really frustuated. I hope celcom could fix this problem as soon as possible. Im writing here because i even cant call the service center. Everything is going wrong with your service. I cant complete my daily job since i need to connect to internet At last i need to subscribe 1day internet from my other telco number just to write this message and hope will get your attention on my issue.. Last but not least, please please please fix this ASAP. TQ
murshid77 Send email
 
Oct 30, 2016

Poor 4G line

Very poor Internet connection (only E signal) when inside my house and sometimes no connection at all. This is so disappointing.
chan88888 Send email
 
Oct 28, 2016

CELCOM FIRST ELITE

im a celcom first elite user (iphone 6s promo with 2 yrs contract) and im so sad when you launch a new plan. i have 2 lines (1st 4gb and 2nd 3gb) for the first elite plan and monthly commitment was rm235 and sometimes higher because the quota is exceeded and ill need to purchase for more data. and now you launch the new first gold with 10gb data, 10gb weekend internet and free calls with monthly commitment of RM80, this makes me feel like wtf is happening to the ELITE, i pay more but get less, this is so disappointing.
Mimitasya Send email
 
Oct 25, 2016

Credits

I'm using celcom magic sim. I have a balance rm 33. Yesterday,i realoaded rm 5 and it became rm 38. Just now,i used data for about 5 minutes and then my balance suddenly became rm0.40. Why does it happened?
Aisamuddin Send email
 
Oct 22, 2016

Celcom 4G line

Dear Celcom,please upgrade your 4G line at my resident area. Our Kampung folks need to surf for internet in our daily job. Hope you can make it possible and fast. We are your loyal customer for many year. Thanks.
Norazah Aris Send email
 
Oct 19, 2016

Celcom internet line

I am staying in KL City Centre (Kg Baru Kuala Lumpur) and working in golden triangle area too (Jalan Raja Chulan) but my phone's internet line become worst every day especially after last week of celcom's upgrading.

Celcom internet line

Alongsham Send email
 
Oct 18, 2016

Expired date

Saya pengguna celcom yang lama...kenapa bila saya1 check credit....tarikh luput tak sama dgn tarikh saya melanggan ?

Expired date

Adamaddio Send email
 
Oct 15, 2016

Ridiculous

Why is it that every time I Top-up Rm10 and getting only RM9.43? I couldn't even subscribe to my preferred weekly internet plan with this happening only to me, and I refuse to call your horrible costumer service with 50cent charge; resulting in RM8.93 balance.
And no. I don't even subscribe to any scams from various messages and from *118#. I am smart enough to know what is a scam and is true

And furthermore, why is the Internet Burung Hantu speed only limited to a 33kb/s speed? I couldn't even watch a single video unless I wait for an hour or so to buffer a single 10minute video.

0198829940
kly0617 Send email
 
Oct 12, 2016

Poor data connection

After the system upgrade to 4g, the data connection has seem to drop frequently. When moving from one area to another, the 4g connection can just disconnected directly and required to a few minutes to get connected back!
Surfing facebook is also very slow. When launching, you can see it try to refresh and get the feeds.
tkimteck Send email
 
Oct 12, 2016

Dissatisfy over the services

Being a customer to Celcom for years but when you faced/have problem that you think is not being fairly treated, you get to no way to address your issue. You can only deal with front desk personnel but just cannot get to talk to higher level person in charge. Yes, no system is perfect but there should be channel that customers can ready have their problem solve. Everything go by the books only. How the company can growth if continue to stick to current way of business.

Being in servicing business, how can Celcom improve it in order to retain customers' interests and stick with them if such poor services continue being provided???? Please provide better platform/channel in dealing with customer complaints.


Sincerely
Aldy Susilo Send email
 
Oct 9, 2016

Poor connection Internet Simpang lima Sitiawan

Poor connection please fixed it. If you don't want to lose more costumer, thaks
Steve Pierre Send email
 
Oct 9, 2016

Internet connection very slow

The internet (Burung Hantu 1am-7am) connection is very slow these few days since 6.10.16...usually if I download a file's it can reach around 400kb/sec but these few days it only can reach 50-80kb/sec??...it's very hard for me to complete a single content...I hope Celcom can fix this problem ASAP...
hyorin Send email
 
Oct 8, 2016

no coverage n internet bad

sy merupakn mnguna tetap celcom selama 4-5 tahun. Harap PIHAK CELCOM dapat perbaiki maslah ini.. sejak 6/10/16 talian internet makin teruk no network dan kadang2 dapt 1-2 bar sahaja..sy xdapt mmbuat pngiln luar n terpaksa mnunggu signal. sy keluar bndar sklipun sg. petani mslh ini masih terjadi..sila atasi masalh ini secepat mugkin!! sekian terima kasih.
Claudea Send email
 
Oct 5, 2016

No coverage in UiTM Mukah Sarawak

Please fix Celcom coverage in Mukah Sarawak because most of the students are using Celcom services. We as a student using internet as a daily basis. I have been using Celcom for over 7 years now. I am thinking about changing into DIGI or MAXIS if this terrible Celcom coverage continues. Please fix this. UiTM and Politeknik Mukah students need INTERNET and COVERAGE.
zaim5147 Send email
 
Oct 5, 2016

talian internet tak stabil

Saya pengguna baru dalan postpaid first blue...baru saja beralih ke talian celcom pada 20/9/2016...register no.0199895147....saya amat tidak berpuashati dengan talian celcom...sejak daftar sampai sekarang talian internet bermasalah,putus putus dan tidak stabil.walaupun saya berada dalam bandar contoh di jalan telipot kota bharu...sering putus dan tidak stabil ...hanya dapat E shj...kadang x dpat langsung...saya kadang rasa menyesal...mengguna line celcom....
Saya berharap agar pihak CELCOM membaiki perkhidmatan dan memberi kepuasan yang terbaik untuk pelanggan...t.kasih diharap dapat maklum balas drp pihak CELCOM....T.KASIH
Jamie Ow Send email
 
Oct 5, 2016

Disappointed with Internet Service

Recently received a notification regarding service improvement. Tried being patient but it is running thin. At this day and age, there shouldn't be a limit to data usage, what more of unimpeded internet coverage. With unreliable connectivity as well as sub-par internet speed, it is a wonder Celcom remain in standing against other Telco. Forgive my bluntness but I have been enduring for quite a while—unable to enjoy fast, reliable internet and even purchasing additional data for work, for a cutthroat charge of RM18 for only 2GB! Please improve your services or you will start to lose customers—a fact.
John Liew Send email
 
Sep 30, 2016

Slow Data Internet Speed

Celcom internet speed was terribly weak and slow for the pass few months ! It still haven't solve the problem till today !
The 4G signal never last for 10 minutes ever in all indoor or outdoor area. Had talked to celcom technical person and they told us keep restart our hand phone in order to get back 4G signal, what a lousy solution they provided !
If you don't want to lose more celcom user please fix it !!
Shima Send email
 
Sep 27, 2016

Video tube pack totally unavailable

Hello. I am a celcom user with prepaid type. I want to make complaint on the poor internet service. Every time I subscribe the internet for example the video tube pack for RM2 pack, the credit will be deducted as soon as possible. However, the subscription of the internet is still not available even though the credit already being deducted and it takes a long time for the successful subscription message to notify me. I am very disappointed with this service. Please fix this problem. Thank you in advance.
maxinaz Send email
 
Sep 26, 2016

poor service and connection

My NO 0148766831/0138053022 ,u guys said this place coverage with 3G/4G area but still line suck and restart every time its want , no matter its sim Burung hantu or SOX, both same . when im send text to ask how much quota i been used or buy internet plan. late response and waste my credit due use internet without plan. One more thing, its super annoying when i got message from celcom suddenly when around 3-5 AM or i should said around time we sleep. All message was about stupid thing and doesnt benefit us at all, and yet u guys send that message to disturb our sleep. Lastly, please tell us when our internet expired before 12 AM more consistently because sometime we forgot to top up due NO notification or we busy with work . if this thing didn't change until end of this year, i will change my sim card. its really suck when u all just know how to do business but doesn't care about customer at all. i been used this Celcom since im form 1 . now im 23. think our loyalty and don't embarassing us because we also promote our friend or family member about celcom goods . Sorry being to harsh and my stupid english .
Max.
Noor Aini Send email
 
Sep 25, 2016

Internet slow

The past 3 months I cannot open any of the website. Not worthy paid 4G for RM 72 per month. Why your upgrading as your company mentioned never happened. My friends warned me and said CELCOM sucks. Please how come you can lied to your customers. Think about it if you are the person who believed in your religion!!!!
Gee1282 Send email
 
Sep 24, 2016

Unfair chargers

I have barred my line in june n request Celcom to stop charged me. They have aggred but suddenly after 3months I received letter and my payment is due for 3 month. Right after that I have email celcom to complaint that I have requested to barred my line and u still charged me. But I only get their reply after 15days. What I don't understand why celcom sent my statement after 3 months. Why didn't sent the statement when I have due for 1month? Is this how u make money from ur customer? How do u expect me to pay souch where I didn't use my line at all. Worse still, I went to your outlet in Tampin, n9 to make the payment. However, the Chinese guy refused to accept my payment as I have barred my line. He said I don't have to make any payment. Pls waive all the charges that u have billed me after the line is barred. I wants to terminate this number ASAP. Hope someone Wil get back to me soon. My hp:0126509201, my celcom number:0132792003

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