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Celcom

Malaysia

Consumer complaints and reviews about Celcom

Leehanwoon Send email
 
Sep 24, 2017

Poor coverage

Unbelievable in this 21 century stiil no coverage certain area in Klang. Better do something as we hv sophisticated smart phone by US, Korea & China. Yet 3rd workd kind of coverage..
tantchai Send email
 
Sep 24, 2017

Unauthorized Charges By Celcom For None Approved SMS subscribers

Since March 2017 I have regularly receiving SMS texts from numbers like 39159, 39239, 39293, 39128, 39137, 39243, 39254, 39253 and etc. By not knowing ignoring this SMS I had been charged as agreeing in subscribing to their website services. I only realized I have been ridiculously charged in July 2017 and kept on calling Celcom to block this SMS texts. Problem is it kept on coming....

Worst with disappointment is Celcom claiming that those are not their responsibilities. I felt helpless as this kind of `harassment' were really exhausting image you need to call Celcom's 1111 every time to block it when you received it. This week alone there were already at least 3 incidents.

A police report has been lodged and I hope some party could help me.
waffaasren Send email
 
Sep 21, 2017

Reloaded rm30 but only get rm28, happened for third time this time.

I just reloaded rm30 and tried to subscribe monthly Internet data. Unfortunately, it says balance is rm28,but I never subscribe to any of your credit advance nor anything. Even in your system(Celcom careline) says my balance is rm30. This happened to me for the third time. THIRD TIME ALREADY. Previously, the careliner ask me to topup another rm5 so that my balance is enough to subscribe monthly internet. I have to wait for three days for your system to find solution. THREE DAYS?!! THATS YOUR PROBLEM AND I HAVE TO WAIT 3 DAYS??THIRD TIME ALREADY. AND CELCOM DIDN'T EVEN COMPENSATE ANYTHING FOR MY LOST. PLS PLS PLS SOLVE THIS ASAP OR I'M GOING TO MAKE THIS FUSS GOES VIRAL. I'm a loyal customer have been using Celcom for 8 years and so do all my family members, and this is what I get??
Caseyfong2020 Send email
 
Sep 21, 2017

CELCOM

Used to be Celcom user. I have port out with two days crossing the next billing cycle. NO e-statement or hard copy statement provided after port out. Almost 4 month later which is yesterday, an unknown mobile phone number called me chasing over the outstanding due. I got surprised with the huge amount outstanding as I remembered max it will be only 1 month over due. Therefore, I further clarify with the person on the line which particular month I am owing and she replied impolitely that I have been owing them for 4 months. Basically she did not answer my question. She asked if I can go to Celcom and make payment today. I said i need to work, it sounds so ridiculous that she did not consider I am working. Then she ask how about tomorrow, I replied it depends. Then she said she will call back tomorrow at 11am. After ending up the call, without hesitate I call Celcom customer service to check it out, only that i know that Celcom will not pro rate for port out user even if is just 1/2 days crossing next bill cycle. I am first time Celcom user and as a consumer I was not made aware of the charges upon submitting port out request. I am agreeable to pay what I have used and not what I have not. Most importantly, I was not made known on the charges of full month. So I lodge a complaint to MCMC. The day after, this outsource Celcom chaser called again, i rejected their call, they send me text msg informing me that i have blacklisted by celcom and reminding me to pay otherwise they will proceed with legal action. They continue to call after that and I did not answer,
Insan misteri Send email
 
Sep 20, 2017

NO INTERNET CONNECTION

In my village there is no internet coverage..i wish that CELCOM department taking more action in network coverage so your customer will not run away.. please submit my complain and make an action!!
Sheeyu Send email
 
Sep 20, 2017

Can't fix my problem

I would like to switch my digi service to celcom in Melaka .but I have take for 10day to wait.now my phone can't call out,just state on “not in service "i haved make call to celcom service line,but they only say something have been wrong,maybe is IT PROBLEM.i want to cancel for the summation also cannot do for me.what kind of service they provided to me?! Only a small matter need to take for 10day to process?isit i need to wait until die you all just settle for me.a very worse service I never meet before
anson Send email
 
Sep 20, 2017

Celcom - data drain too fast

Celcom data drain too fast than previous I had use. I signed 3GB per month but half month already finish all. I using 3G at outdoor and connect WIFI at indoor also drain very fast... are celcom purposely do that ???
peterlang2328 Send email
 
Sep 19, 2017

Bad Line and Data Connection

Line and data connection for Celcom at Kinrara Mas, Bukit Jalil is very bad. Do something or customers are switching to other operators.
Kim707 Send email
 
Sep 17, 2017

Internet data slow/weak signals

Dear Celcom, please improve your network/signals and please fix the Internet coverage data asap. Thanks
LKWEH Send email
 
Sep 16, 2017

Weak Signal Coverage

Please kindly check your system that the celcom coverage /signal in my area as below drop significantly recently..No Jalan Desa Anggun 3, Amelia, Desa Parkcity 52200 KL..TQ
LKWEH Send email
 
Sep 16, 2017

Weak Signal

Please kindly check your system that the celcom coverage /signal in my area as below drop significantly recently..Jalan Desa Anggun 3, Amelia, Desa Parkcity 52200 KL..TQ
Syaf9 Send email
 
Sep 14, 2017

4g Line but slow internet

I have full bar of 4G line, and subscribed to weekly rm10 internet. My data are still full but the data connection runs very slow. My 4G line feels like 2G. Celcom suckss
rahiman72 Send email
 
Sep 12, 2017

4G VERY SLOW

Celcom data speed very slow in my area (4G). Desa Pinggiran Putra, 43000 Kajang. Just beside Putrajaya. Specially in peak hours. Sometimes I cannot run google search properly or download even a photo in WhatsApp application.

I'm using samsung galaxy S4 active smartphone. The connection of 4G seems ok all the time. Sometimes the speed even faster than my wi-fi (unifi) specially after 12am.

I did make a call to 1111 (celcom help centre) before but until now, there's no improvement to the data speed.
Ssyaz_wani Send email
 
Sep 9, 2017

Line teruk

Bila petang ke malam asyik berloading je..data beli bkn murah byr bulan2..tapi servis teruk..nk tengok video sgt mnyakitkan hati..tak guna byr mahal tp macam tak ada data..tolong baiki boleh..jgn mkn duit orang free2 je
exo Send email
 
Sep 9, 2017

bad service

Bad customer service,slow service , try to apply for auto billing but told us to apply online ourselves as they dun have the mycelcom apps.Bunch of lazy bump........
Honest97 Send email
 
Sep 8, 2017

Late night internet

Memang cam gampang kalau aku mintak late night internet tapi dia bagi lepas pukul 7, dah tertidur baru nak bagi tak payah lah, last2 credit habis sebab request lebih dari 1 . Ni memang trick celcom baru ke macamne , orang request late night internet tapi kena tunggu comfirm pastu lama nak comfirmnya . Perlu ke nak tunggu requesr bagai kitaorang bayar bukan tak bayar barbie doll.
Future XCelcomian Send email
 
Sep 8, 2017

Internet data tooooo slow

What happen to you CELCOM? I experienced slow internet data since last month. Everywhere I go -Alor Star, Pasir Mas, Shah Alam, Rawang, K.Trengganu, Kuantan also same...damm slow.
Are still on this business or in the midts of bankruptcy?
Syahmir Send email
 
Sep 5, 2017

Anjing celcom

Wey. Internet dulu laju. Sekarang macam taik. Tlg fix la woi. Bodo. Buang masa beli data celcom . Fak u celcom
Syahmir Send email
 
Sep 5, 2017

Babi

Weyy! Aku topup pkai duit bodo! Bukan pkai daun. Internet slow gilaa! Kwn aku pkai digi internt lagi laju. Tolong fix laa! Internet slow gilaaa! Tngok youtube pon tak lepas padahal data dah beli!
tokmu Send email
 
Aug 31, 2017

babi !!!

wei babi aku bayar ratus2 sebulan bukan utk line slow mcm siput babi..duit makan tp servis mcm babi..."this is celcom territory" abah kau lah..
fazi Send email
 
Aug 31, 2017

CELCOM LINE TOO SLOW

PLEASE CELCOM, WHY YOUR INTERNET CONNECTION SO DAMN SLOW DURING THE DAY, AND AT 1 - 7 AM IS SO GOOD, DONT CHANGE YOUR STUPID CONNECTION AT 7AM EVERYDAY TO SLOW MODE PLEASE, SUCH STUPID, YOU'RE WASTING OUR MONEY, PLEASE GIVE YOUR CUSTOMER SATISFICATION. I HAVE 2 SIMCARDS BTW, EVENTHOUGH MAXIS GIVE RM5 FOR 1GB PER DAY BUT THIER CONNECTION IS SUPER FAST, STUPID CELCOM NETWORK SERVICE PROVIDER, PLEASE LA, IMPROVE YOUR LINE QUALITY, DONT CHANGE OR LIMIT YOUR SERVICE PROVIDER WHEN IT COMES TO 7AM EVERYDAY, SHIT. SLOW AF, DOWNLOAD SPEED IS ON 40KB/S REALLLY? PAY RM3 AND THE SPEED IS LIKE BASIC INTERNET? REALLY CELCOM? REALLY?
marzuki Send email
 
Aug 30, 2017

CELCOM LINE

Your line getting worse day by day.Not to mention at night internet very hard to connect till I have to go outside to get line.COME ON!!! Seriously thinking change to Maxis.Not a fan of Maxis at least their line is much better than you.
MaxT Send email
 
Aug 30, 2017

Poor celcom and Internet service

I have encountered poor celcom line and internet service for few months down the road! Can celcom improve it otherwise it is not worth paying the bill every month where the connection is up and down unstable most of the time!
Please upgrade. Thanks!
Your mom Send email
 
Aug 29, 2017

Celcom 4G shitt

Anywhere n everywhere in kuching reception shitty as ever every day ,every month n every year.you think yr company so rich that u can do as u like to yr customers is it...better I change to other internet service provider. I know that u guys won't read this complaints n don't give a ###k about anybody.hope yr company go bankrupt quickly
Faiezulzaffrey Send email
 
Aug 29, 2017

coverage low

Coverage tiba tiba low sejak semalam(28/08) kat rawang, sampaikan kadang kadang takde coverage langsung. Biasanya full je bar even pon dua bar. Please fix this, or imma change to other telco.


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