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Celcom

Malaysia

Consumer complaints and reviews about Celcom

o0o Send email
 
May 10, 2017

Line sucks

Stupid celcom... I pay so much fr ur sucks service internet for few months ady... Wats wrong to ur internet service... U better make a refund to all the ppl who had paid fr ur stupid line... Damn furious abt that... Keep lagging n slow line while using it... Stupid stupid stupid...
Nurulainsyakirah Send email
 
May 8, 2017

Line celcom lembab

Can I know what's wrong with celcom's line? Apa yg hampa buat selama berminggu2 haritu kononnya hampa upgrade line 4g tuuuuu. Then, apa motif bg internet free untuk facebook and whatsapp tp line still lembab? Time mula2 dpt tahu line lembab sbb hampa nak upgrade line 4g hampa, kteorg mcm okay fine tak sabar nak tunggu line dah elok confirm laju gila babi. But now, line mcm haram. Like seriously ni ke hasil korg upgrade line haritu? Promotion gempak gila, kononnya save lah internet tak habis lah apa lah unlimited lah. Unlimited tp lembab buat apaaaaaaa. Mcm ayam goreng mcd, promotion gempak gila tp selalu out of stock. Please fix all your problem! If tak nak hilang customer yg dah percaya dgn promotion hampa. Sekian.
michael_dmt Send email
 
May 7, 2017

Bullshit service

Haram. Haram. Haram. Bayar RM80/month tapi servis siput nakharom. F you celcom. F you.
yek Send email
 
May 7, 2017

LINE INTERNET SLOW GILA.

LINE INTERNET MACAM GAMPANG.BAYAR MAHAL2 TAPI SLOW NAK MAMPUS.BUAT PROMOTION GILA2 TAPI PERKHIDMATAN TERUK.TOLONG LAH STOP BUAT PROMOTION DULU.DUIT DANA PROMOTION 2 BUAT PENAMBAHBAIKAN PERKHIDMATAN.JANGAN DISEBABKAN NAK KAUT KEUNTUNGAN SANGGUP MENIPU PENGGUNA.
yek Send email
 
May 7, 2017

LINE INTERNET SLOW GILA.

BAYAR MAHAL MAHAL TAPI LINE SLOW MACAM GAMPANG.BUAT PROMOTION GILA2 TAPI PERKHIDMATAN TERUK.
TOLONGLAH STOP BUAT PROMOTION.DUIT PROMOTION GUNA UNTUK BUAT PENAMBAHBAIKAN PERKHIDMATAN.
noor syazwani Send email
 
May 6, 2017

Bad internet service

To celcom company..

plez fix ur internet service n line in my area (sungai petani) its too bad.
noor syazwani Send email
 
May 6, 2017

Line too slow

For celcom,

Plez fix your internet service and line.. its too bad in my area (sungai petani) .
ammirul aiman Send email
 
May 5, 2017

Internet slow again

pls fix the internet problem in my area,,minggu lepas elok tp minggu ni jadi balik..line teruk..sebelum ni pown pernah kena lepastu okay balik..knp naik turun naik turun ni celcom??I had commented before this
mr.celcom Send email
 
May 5, 2017

celcom line from 4G to 3G cannot mobile data & SMS

Hi Celcom,
can you check for me what problem for area penang
my phone line suddenly from 4G to 3G, cannot connect mobile internet, and also cannot SMS.
can you solve it immediately ? you really want to make i change network company ?
call you customer service line, inform this problem and was told by your stuff , still under investigate , please make it fast, thanks.!!!
HLM.T88 Send email
 
May 5, 2017

No Internet

Celcom !,

since 12 PM 5-MAY-2017 till now, I'm disconnected from the Internet eventhough my phone is showing a healthy 3-4G.

Even your 1111 hotline can't be reached. What the Heck man? Your competitors are laughing, and you shall feel ashamed. Get it right asap.

Man... Pathetic.
NguNgu Send email
 
May 4, 2017

APA MASALAH CELCOM?

Hi Celcom.
Saya pengguna celcom postpaid first gold. Sebelum ni saya pelanggan telco lain. Dan saya bertukar ke celcom tahun 2016. Jujur, saya kurang berpuas hati. Tapi okay la celcom ni pandai amek hati pelanggan. Daripada 10gb internet jadi 20gb. Terus tak jadi nk tukar telco lain. Then awal tahun 2017 mmg line sangat lambat. Dan bulan 4 mmg the worse. Mmg nekad nk tukar telco. Tp celcom skali lagi pandai amek hati. Bg free 1 week without data charges on fb and whatsapp. Tapiii hari ni slow lg. Bkn stakat slow tp whatsapp mmg connecting dari semalam. Apa masalah ni? Bab data mmg dr dulu musykil kenapa tk smpai sbulan dh abes 20gb padahal guna utk on whatsapp, fb, ig je. Youtube pun tidak. Abes tang mana? Mmg menyesal tukar ke celcom dan kali ni tak teragak-agak dah nk tukar ke telco lain. Urgh
movelaw Send email
 
May 2, 2017

Bad Experience - From Beginning til the End

I had terrible experiences with Celcom from the first day I signed up (Feb 2016) in KLIA. Staff keyed in my surname wrongly eventhough I gave him my IC. After that, I was told to go to any Blue Cube to change my name; went to both Blue Cube Alamanda, Blue Cube KLIA 2 and Celcom Dealer MyTown. They wanted to charge me RM 60 to change my name. Told them that it was their mistake but they simply didn't listen and help. My name in the bill remained incorrect throughout my time with Celcom.

The reception in Nilai was bad and my calls were always dropped in the middle of a convo. I complained from June 2016 until Dec 2016 more than 10 times (up to 8 reports!) but their Huawei Technicians never seemed to be able to fix the problem. They charged me for new SIM card and try to fix the problem for half a year but after that, I still experienced drop calls up until April 2017. I only got a month of bill rebate (compensation) in Jan 2017.

When I decide to port out to Maxis, Celcom did not send me any verification sms and claimed that I didnt reply to their sms. They dragged me for 6 days until the last day before my billing cycle. They wanted to charge me for one full month of postpaid bill if the request is only successful after the billing cycle.

This is one of the worst experience I had with any Telco provider in Malaysia. P.S. I was using First Gold RM 80
suhaimi0426 Send email
 
May 1, 2017

Very angry about data network problem

Angry about no long term plan about data coverage

Very angry about data network problem

celcom_xpax Send email
 
May 1, 2017

No signal in Singapore

I am a Xpax user for decade.
Recently, probably started last month, I found no signal in Singapore.
Not even at city center area.
What is going on !!! Celcom !!!!
night alpha Send email
 
Apr 30, 2017

poor coverage

The coverage for celcom is so weak.. Please fix this.. Back then the coverage was good but now i just get 1 bar only and no kb..
laykhing Send email
 
Apr 30, 2017

Overbilled

I just changed to celcom line last Tuesday , thinking it might be a new start despite I saw some bad comments as I perceived from the celcom dealer that the internet is slow due to upgrading system. Thing will be much better after April 28. In fact I have made advance about RM759. Surprisingly, celcom sent me a text that I have unpaid amount of about RM600 plus. Gosh, I have just begun my line on Tuesday,and they barred me on Saturday! What a new beginning experience I have with celcom. Imagine I have spent about 1300 within 4 days! Says who?? I called the customer service. Then they informed that they cannot do anything about it until 4 days letter. No call is allowed and the internet line is not working much. The sad thing is I have to submit my complaint again after 4 days, to be sure that I am innocent.....Who can compensate for the lost I have within these few days? And I stuck with celcom for 2 years!!!! If celcom want to earn money, I don't think this is a good strategy. You may lost one potential loyal customer and imagine the "good" reputation celcom will have in the future!!!
Xitan Send email
 
Apr 25, 2017

No bill but lawyer letter

Celcom never sent me a bill after I terminated their service..After few months of termination, they sent me a lawyer letter claiming that there was an unpaid amount. I called to their customer service a few times, they promised to send the bill but I have not received any from them, I even tried to put a request online, but never heard from them after one week of waiting.
ridzza74 Send email
 
Apr 25, 2017

poor internet

on 19/4/17 my data plan shows 4.8gb balance...today it was 3.7gb....internet connection was very bad ...can hardly connect and yet Im still losing 1.1gb of data...pls explain...this is not good...Im furios...sending this mail via Marrybrown wifi network...
johnjjlow95 Send email
 
Apr 25, 2017

4G internet getting worse

hi celcom,

what happen on your internet recently?
i'm paying rm99 permonth and you giving me shit internet speed
the signal permanently 2/5. i need keep turn my phone to airplane mode and turn it back to browsing facebook.
20gb data i can't even use more than 2gb per month.
it was happen since last month.
im going cancel this data plan if next month problem still persist.
thank you
Julianne Send email
 
Apr 24, 2017

slow data speed

Terrible and unacceptable data speed , it has been continuously happening since 2 weeks ago . I'm paying almost RM130 per month , what I'm getting in return was indeed disappointing . There were complaints submits by others , yet none has been done to solve the problems . Therefore , maybe less another one loyal customer means nothing to celcom .
michael 2020 Send email
 
Apr 24, 2017

Celcom data slow like shit

What the hell celcom data slow like shit, and even dont have any notice to send to customer.

We pay bill to get the best service and courage, and dont have any single message send to customer for clarification & action plan.

Pay bill want fast, if no, will barred your line. But when line slow, then pretend nothing happened.

Please work fast on recovery line, if no, will switch to your competitor together with my whole family.
sherling Send email
 
Apr 24, 2017

Celcom Internet speed is extremely slow!

Dear Celcom,

What's going on recently??? CELCOM Internet is killing me as it took me almost 45 minutes to send my message out!

When Can this problem be fixed???
Azuan Shah Send email
 
Apr 23, 2017

Too bad internet

Hi Celcom.

Setiap bulan bayaran tetap sama, tetapi line tidak seperti sebelum ini. Sepatutnya customer service hendaklah menghubungi setiap pengguna yang membuat kritikan terhadap rangkaian anda. Saya amat tidak berpuas hati. Tolong jelaskan apa yang terjadi pada kami. Kami perlukan penjelasan yang lebih terperinci. Sila bagi kerjasama!
Mamai Send email
 
Apr 20, 2017

Celcom bila mau fix nie?

knapa lama sngat msalah line internet celcom ni? dah 2 blan lebih masih sama je, line putus2x
Stelit jatuh ka apa? tpi line tngah malam lancar je

kaaaaa sengaja mau cukur duit pengguna
Mr. Ammar Send email
 
Apr 20, 2017

Internet Service Slow..Slower..Slowerest!

Ape masalah data/internet CELCOM ni sebenarnye? Terlalu slow..dah mcm kongsi wifi dgn jiran rasenye. Ade masalah cer bagitau customer. BAYAR FULL TAPI SERVIS KELAUT.. nak tgk video asik buffering. bukak fb, google dan page lain asik loading. satu hari lebih 25kali saye RESTART PHONE. Walhal line CELCOM ni haa buat masalah. info la customer kalau ade masalah. Haduhai.. abis nk buat cmne ni? NAK KENE TUNGGU SAMPAI BILA??? HARAP PIHAK CELCOM MALAYSIA MEMANDANG SERIUS PERKARA NI. jgn buat lecehh naa.. kami bayar bil, kami NAK SERVIS TERBAIK DARI CELCOM! STAFF CELCOM area PASIR GUDANG, SILA JALANKAN KERJA ANDA✌.

REPORT 20 APRIL 2017 10.08 P.M
PLEASE TAKE NOTED AND TAKE ACTION A.S.A.P !!!

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