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Celcom

Malaysia

Consumer complaints and reviews about Celcom

Chimpeng93 Send email
 
Mar 2, 2017

I'm tired celcom

Worst internet ever!!! Just cant keep it down inside anymore...Seems to u like i love no internet connection while still having 6gb of internet quota..Now, i feel like crying rather than screaming out loud.. thanks a lot celcom.. u've gone too far.. u really love slicing my heart do you???? Stop it..dont fix ur line bitch.. i'm switchin


Go to hell pliss with ur no kelentong plan!!!
igiveup Send email
 
Mar 2, 2017

Connection SO BAD. I QUIT

Sorry Celcom. I cannot tolerate you anymore. I'm gonna quit. I'm sure we all paid for the internet but the connection is so freaking bad I feel like vomit. I 'm over it. I am in Kuantan and I can't believe the connection is as bad as when I'm at my kampung. Seriously, celcom. Goodbye.
Ini Abey lah Send email
 
Mar 2, 2017

FIX your service asshole.

Celcom used to be a great service in the world. but wait?? Ruined by connection issues, major issue exploit, scammer expand and bad network service sometimes no data received but still in in full bar. Screw you guys. Fix fix fix you service i can't do anything by now!!! this is bullshity boys and girls no matter what you are. It "SUCK" yep!!! I mean it's bad like a dog roaming in the pilipin badass service lol.... Celcom please "STOP". i'ill doing this without stressed and cursed words. for loyal user we will have Headache. TQ

BEST REGARD. BYEEE CELCOM
Hanturaya07 Send email
 
Mar 2, 2017

Late night internet problem

1 mlam saya x tidur mnunggu confirmation late night internet.. knapa boleh dibeli klau servicenya xde? Bleh refund blik x?
AmirulEzad Send email
 
Mar 2, 2017

Late night problem๐Ÿ˜’

Kenapa late night internet still tak boleh dari semlm ? Ad masalah ke ? Kalau ada masalah , hantar laa mesej kepada pengguna . Tak laa rugi pengguna langgan internet nii , yang ni kredit pon kena telan , haihh .. untung celcom makan duit mcm tu jaa , brapa ramai org langgan dlm masa 2 hari nii๐Ÿ˜’.business kot .. be honest laaa

Late night problem๐Ÿ˜’

Syazwan0864 Send email
 
Mar 1, 2017

ADAKAH ANDA TAHU?

Sampai bila bila anda report kepada celcom, maki kepada celcom.. Sampai itulah celcom tetap buat sedemikian, celcom nak saman pengguna? Apa hak kami sebagai pengguna? Apa apa pun usahakan service anda sebagai service yang paling mengarut drpd network provider lain .. Keep it up ๐Ÿ˜ญ๐Ÿ˜‚
Syazwan0864 Send email
 
Mar 1, 2017

Problem with server?

Ada sesiapa mengalami?
1. *118*3*1# , langgan late night internet sebanyak RM1
2. Thank you and wait, bla bla bla
3. Sampai mampus nak tunggu confirmation
4. Check kuota still tak ada service untuk "late night"
5. Credit balance? Dah kena cut dr awal selepas langgan
6. Apa cer?

Selagi seseorang itu tidak jujur, dan tidak sistematik dalam perniagaan akan mengalami satu kejutan yg amat mengejutkan.. Harap faham ;)

Ps : refund ? celcom tak akan sesekali refund kembali apabila anda sdh langgan apa apa pun jenis internet langganan ๐Ÿ™ˆ Nak report call 1111? Anda lagi rugi kerana credit anda akan di gunakan ..
Syazwan0864 Send email
 
Mar 1, 2017

TOPIK : Late Night Internet

Shit as fxxx , subscribe late night internet but still no service.. CELCOM = SCAMMERS .. Kepada pengguna celcom sila beralih drpd service ni, servis kualiti agak teruk kepada pengguna

TOPIK : Late Night Internet

Ini Abey lah Send email
 
Feb 27, 2017

Hey celcom your service it suck!!! fix it you asshole!!!!

Used to be a great service. You service provider is suck!! always keep me reconnecting bad server always. Things have improved over the past weeks but unfortunately it's still not great. Before you could switch it up, today it will go with fast. Next day it will go with slow. Can't do that anymore!!! No more variety. Only a few service!! And alot of negativity!!!! Fix you ways to find a answer to a problem. Because of you CELCOM, simply turned your back againts your own loyal user. To the user we will have headache.
Soocheon Send email
 
Feb 27, 2017

Poor telephone and internet access amounting to no service

Sir

Thank you for reinstating an avenue for complaints which was missing in the past year! Within the last 3 months I have not been able to call or receive telephone satisfactorily unless I run upstairs or out to the front gate. Most of the time my caller drops the call or I have to recall. I cannot access the Internet and cannot download or upload on account of no service error signal. This area is touted 4G country but as far as cellular service I could in middle of Sahara desert incommunicado. I joined your First Gold because of the 10G + 10G promo but what is the use of having of having a big quota given to you when you cannot access the content or get onto the network. All these makes for a very dissatisfied customer who is ready to abandon network.

An angry customer
Masya Send email
 
Feb 25, 2017

SO POOR SERVICE!!!

I have lodged a complaint previously about the bad signal in my area but it happening again. Do I need to make a complaint every week to keep you all on track providing best services to consumers?

PLEASE FIX YOUR COVERAGE. 4G WORST THAN 2G. SO SLOW I AM SO PISSED OFF. LATELY THE CONNECTION LOST SO OFTEN. SOMETIMES I CONFUSED EHH I AM USING CELCOM, SINCE WHEN I CHANGED TO NO SERVICE. THAT BAD YOU KNOW THE CONNECTION.

My address is Block D, Jalan PSN Prima Utama, Pangsapuri Teratai Taman Puchong Prima, 47150 Puchong Selango
unsatisfied loyal customer Send email
 
Feb 25, 2017

ASAP

PLEASE FIX THE CONNECTION ASAP
Jacklyn Send email
 
Feb 24, 2017

Money promised to refund but not refund

I have launched a report to Celcom regarding the dispute case charges on my phone line on Jan'16 .
Finally after appeal and keep on follow up, celcom said they are accepted my appeal and would like to refund the money amounting to RM250 to me on March'16 . Officer in charge : Cik Iza ID no. 1524.
After one month later Apr'16, the money still yet to refund. I keep on chasing and follow up with Iza. But claim still in the process.
May'16 the money still yet to refund and I have spoke to the customer service officer En. Zaidi Id no.SA07809, he claim they will try their best to refund by June'16. But unfortunately the money still not refund on June'16 and I have keep on calling to chase spoke with Cik Ayuni ID no: SA07836 & En. Alif ID No. SA09366. They claimed still in the process .
On Jul'16 I am planning to switch my phone line from celcom and I did give a phone call to celcom spoke with En. Alif ID no.SA09366, he said I can switch my phone line anytime, the refund money of RM250 to be issue a cheque to me after 3 months (by Oct'16).
At the end, I have yet to receive my refund money after numerous call to customer service to follow up.
And the worst thing is, when I made a phone call to your customer service spoke with Cik Norazila ID no: 14004145 on 23/2/17. She informed me I did not have this refund money of RM250 to be pay to me, perhaps I still have outstanding balance of RM0.25.
FYI. I have settle my phone bill by auto debit to my credit card, and before inactive my phone line I have clear all my outstanding and now how come celcom can me such information some she keep on mentioned Cik Iza already resigned.
That's mean celcom just have one staff name Cik Iza, if without Iza then celcom cannot run and nobody know about my case???

Kindly look into this matter seriously and give me your reply on my refund money.
Gibson95_ Send email
 
Feb 22, 2017

Less coverage

Coverage become weaker after new plan release for prepaid user (#nokelentong). I don't have any problem with 4G before this. After this new plan, sometimes even 3G with full bar can't even connect with internet . 17 Feb until now I'm facing more weaker connection . my upload and download data is on bits/s, not kb/s or mb/s anymore. so I decide to put this on complaint board. P.s : I'm currently writing this complaint in emergency call mode :( waiting for network to post this complaint.
mnbasar2001 Send email
 
Feb 22, 2017

no network

i am using 019 line, lately sometime appears on my handphone "no network" even in area where 013 line has full signal, why?

Poor line 019 has made us difficult to communicate effectively.

What need i do next?


thank you
ngveantat Send email
 
Feb 22, 2017

Slow mobile data

Hi, i'm getting really slow internet speeds from the mobile 4G data. My current quota balance is 8.8GB so i doubt that's the problem. This started happening quite recently, about a month ago. It's slow even at places I'd usually get a good reception at. Tried removing and putting back the sim card but that doesn't work either. Plesae advice. Thank you.
Khor How Yeanh Send email
 
Feb 21, 2017

network not stable even 4G

Please repair it as soon as possible...4G slow like I am using 3G...even slow than 3G sometime..alway disconnect..
abdulraof628 Send email
 
Feb 19, 2017

Your line sucks

Your line always suddenly loss about 2 weeks. Fix it you moron ruined our jobs.
AnnoyedUser Send email
 
Feb 18, 2017

Your internet sucks a***holes!!!

Why are my celcom xpax getting slower each day?!! This is the second time i complained. Everything nowadays requires internet. But the internet are too slow and unstable!! When will u fix it Celcom!!! I cant believe that ur the only internet provider that are still reliable but ur internet sucks, shame on you. If i ever complained again, i will quit Celcom, and i will persuade my friends to do the same too. ๐Ÿ˜ฃ๐Ÿ˜ฃ๐Ÿ˜ฃ๐Ÿ˜ฃ๐Ÿ˜ฃ๐Ÿ˜ฃ๐Ÿ˜ฃ๐Ÿ˜ฃ๐Ÿ˜ฃ๐Ÿ˜ฃ
Mr. Nine Send email
 
Feb 18, 2017

network keep losing

To Celcom,
I want to complaint about network problem in my village. Everyday almost 5 times or more we loosing celcom network. It took hours to get the network back. one more thing we facing is, when the electricity down we also losing the network. I want to know is there any backup or supply power when the electricity down. this is because even the electricity down the Digi network not lost.

Please overcome this problem, especially people like me doing E-commercial business. Thank You
deathfien Send email
 
Feb 17, 2017

Slow Celcom.From good to worse

Please fix your internet Celcom .you guys has gotten from good to the worse internet provider ever.before this at my home its so fast now you have restart the internet connection every time and you guys have to many problem and cannot fix it fast enough.That is at my home,at my university in Kota Samarahan,the difference in speed between celcom 4g and maxis 4g is very big,while i get constant 4Mbps for celcom 4g,i got 50Mbps for maxis 4g, that differene is too big Celcom.You guys should fix your internet before more student change to maxis.
Shoban Send email
 
Feb 17, 2017

Bad to worst.

Celcom has always been my first choice, but lately it has became bad to worst! I've never thought that Celcom would be this lousy, every time I leave my workplace I'll have to restart my phone to re-stabilize and reconnect the Internet, which I feel is totally unacceptable. There has been times when I really needed to make a quick review through my mobile data in my workplace but it had totally disappointed me.
Nabil Fahmi Send email
 
Feb 17, 2017

Celcom First Gold Internet

Bila nak upgrade plan internet broadband? Telco lain semua dah upgrade!! Nak terminate tak boleh sebab masih lagi dalam kontrak. Hadoi!! Nak suruh tunggu berapa lama lagi??????
ak123 Send email
 
Feb 17, 2017

celcom

celcom teruk
Malar308 Send email
 
Feb 16, 2017

Signal is bad at home

Ive been using celcom for more then 3 years.. but im going to change to othr network very very soon.. there is no coverage at all when im home.. it wasnt alwz this bad.. but lately.. its so teribble.. i loose connection with the outside world when im home.. jalan pluto u5/145, taman subang murni 40150 shah alam.. do something asap or ur gonna loose a lot of customer

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