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Celcom

Malaysia

Consumer complaints and reviews about Celcom

bakrim Send email
 
Apr 3, 2018

Rebate 6% gst

Salam..dan hai just nak kongsi sapa2 disini pernah topup Rm9.43 je dan rebate 6% tak pernah dapat,saya juga penguna maxis setiap kali top mesti ade akan sms bg tau 6% gst telah dimasukakn..29/3/2018 sy telah complaint ke celcome service center melalui email.tau tau hari ni 2 april 2018 rm 4.32 rebate telah dimasukkan ke dlm acc sy.ok lah tu rm.4.32 ikut2 kan lebih dr itu sbb sy mengunakan celcome hampir 1 tahun.sy pn tak faham cara pembayaran 6% gst bg telco celcome ni mcmc mn.sy nak tgk next reload mcm mn? Takkan setiap kali topup nak kene complaint br dapat. Klu sy yg bersalah tlng btulkan..
bakrim Send email
 
Apr 2, 2018

Rebate 6% gst

Salam..dan hai just nak kongsi sapa2 disini pernah topup Rm9.43 je dan rebate 6% tak pernah dapat,saya juga penguna maxis setiap kali top mesti ade akan sms bg tau 6% gst telah dimasukakn..29/3/2018 sy telah complaint ke celcome service center melalui email.tau tau hari ni 2 april 2018 rm 4.32 rebate telah dimasukkan ke dlm acc sy.ok lah tu rm.4.32 ikut2 kan lebih dr itu sbb sy mengunakan celcome hampir 1 tahun.sy pn tak faham cara pembayaran 6% gst bg telco celcome ni mcmc mn.sy nak tgk next reload mcm mn? Takkan setiap kali topup nak kene complaint br dapat. Klu sy yg bersalah tlng btulkan..
DJI Send email
 
Apr 1, 2018

UN-SUBSCRIPTION FEES

In March statement I received an extra charge indicated "MOBILE CONTENT SERVICES" of an amount RM15.00, therefore i called up the free toll to check, and it said the charges were subscribed with a "GAMEHERO" from CELCOM, and we definitely did not subscribe and have no knowledge of it.

I hereby attached SMS messages we received and weekly having an auto-renewal RM3.00/1 week, and the March 18 mobile statement for your reference, is unethical for CELCOM to do business in such way.

I need an immediate response and explanation, please do waive off the charges.

Please provide the compliant contact center number, I need to send a personal message or email.

From,
UNHAPPY CELCOM USER

UN-SUBSCRIPTION FEES UN-SUBSCRIPTION FEES UN-SUBSCRIPTION FEES UN-SUBSCRIPTION FEES UN-SUBSCRIPTION FEES UN-SUBSCRIPTION FEES UN-SUBSCRIPTION FEES UN-SUBSCRIPTION FEES

Meichan Send email
 
Mar 27, 2018

CREDIT BALANCE DEDUCTION

I just fill my top up RM10 yesterday to renew my weekly late night internet and as usual sms will notify me that it's been renewed, since I feel so sleepy I didn't bother to check if the data is there and today I check my subscription *118*1*1*3# unfortunately there's no late night internet weekly, I'm wondering where my RM7 went to- did celcom accidentally charge me? if I'm charged because of my credit advance then why my credit advance only get cut by RM2+? My credit balance left now is RM0.

Celcom user : 0198958466

CREDIT BALANCE DEDUCTION

Meichan Send email
 
Mar 27, 2018

CREDIT BALANCE DEDUCTION

I just fill my top up RM10 yesterday to renew my weekly late night internet and as usual sms will notify me that's been renewed and since I was feeling sleepy I didn't bother to check if the data there, so today I check my subscription *118*1*1*3# and unfortunately there's no late night internet weekly, I'm wondering where my RM7 went to- did celcom accidentally charge me? If I'm charged because of my credit advance then why my credit advance only get cut by RM2+? My credit balance left now is RM0.

CELCOM USER :
0198958466

CREDIT BALANCE DEDUCTION

andywong Send email
 
Mar 25, 2018

Illegal data roaming charges by CELCOM

I am writing to complain about the roaming charges for a total amount of RM310.37 CELCOM charged me for the month from December 2017 to February 2018.

The roaming charges were imposed while I was in Johor Bahru, Malaysia. Although I have forwarded my PASSPORT to prove that I was in Malaysia at that time and also confirm that I have switched off the data-roaming setting on my phone, yet CELCOM refuse to grant me a full rebate. All they say is the roaming charges are valid. That is their standard reply to customers who are complaining about this problem. How on earth can they impose roaming charges when I am not using my phone in overseas? They don't consider the proof I have submitted. The worst part is I get to know that CELCOM practice double standard. My colleague who experienced the same issue got a full rebate. THIS IS NOT FAIR TO ALL CELCOM CUSTOMERS.

Another friend who is a MAXIS customer got his full rebates for the same problem.

It is time to boycott CELCOM.


Regards,
A CELCOM Customer
0124080625

Illegal data roaming charges by CELCOM Illegal data roaming charges by CELCOM Illegal data roaming charges by CELCOM

hanifhanaphi Send email
 
Mar 25, 2018

Line macam haram

Aku langgan internet 4gb dengan harga RM5 untuk satu hari.Last last tak boleh guna langsung data tu.Aku ingat nak try download game.Tapi nak bukak play store pun tak boleh.Woi Celcom ko ni memang suka cari duit haram ke.apasal aku bayar Rm5 tapi tak boleh pakai pun internet.Tapi kadang 2 internet ko laju pulak.wei tolongla baiki sikit line tu.Menyampah aku nak pakai celcom ni.kau buat la macam2 promo tapi kalau masalah line ni pun tak boleh selesai.Korang tutup company jelah.berlambak lagi syarikat telefon yang lebi baik.takpe la celcom.nanti aku tukar u mobile pulak.makin kurang la customer ko.
Iqbal0837 Send email
 
Mar 23, 2018

Line lembap

Aku Dari dulu sampai Skang sabar je ngan line celcom.line dh la lembap gile babi.nk main game pon Susah tau.dh la topup 10 ringgit,beli mingguan tapi tk dpt yg 4GB.tengok tengok duit aku tolak ngan line tk dpt walaupon 2GB😠😬
zahar1971 Send email
 
Mar 23, 2018

beli data internet mingguan

saya telah beli data internet minggguan celcom pada 21 Mac 2018 dan telah tolak dari credit saya
tapi sampai sekarang tak dapat data internet...
ini bukan 1st time kena
tolong betulkan keadaan ini dan jangan bagi pelanggan lari
Jokershail Send email
 
Mar 22, 2018

Data line celcom

Sumpah mcam haram sial celcom ni, terbaik ? Laju ? Hebat ? Pale buto lah celcom. Kadang je laju . kadang mcam sial slow . paling babi nya tengah emergency tiba2 data hilang and paling sial line2 sekali hilang . buat line celcom tu elok sikit lah ni kalau asik data hilang line hilang no service baik kau tutup je company celcom ni lebih bagus . aku tukar ke umobile atau maxis lebih elok dari celcom anjing mcam ni . buat line kata laju bagus lah tapi sikit pun tak puas . menyusah kan je . ape ke patot orang tngah emergency apa semua time tu lah line nak hilang apa . eh tutup jelah company celcom kau tu kimak . celcom ke xpax ke buat lah promosi berape bnyak pun berapa murah pun tapi kalau line tu mcam sial jgak baik tutup je company kau !
Ghost Hunter Send email
 
Mar 14, 2018

Line Macam Haram

Guna data, bayar mahal2, tapi slow nak mampus, baik aku pakai basic internet je. Sumpah bazir duit, subscribe data tapi macam tak ada function, nk layan internet susah, media social (Dah aku buat data utk bende tu) pastu yang paling bangang, nk buat kerja pon tak boleh, susah la macam ni. Cuba la naik taraf sikit Celcom, problem banyak sangat. Kalau susah sangat just shut down je senang. Tak payah nak sibuk2, buat semak
plainjane Send email
 
Mar 14, 2018

Data

Beli Rm30 data utk 5GB dpt promo free 10GB basic internet utk tiga hari..bila tengah syok layan yotube bagai cek data..free 10GB basic internt msih tk digunapakai instead badic internet 5GB tubdah berkurang..alahai..apanda kadi dengan service celcom di tahun 2018 ni?Semakin teruk..dah 11 tahun guna celcom tpi ni pertama kali secice celcom teruk..sangat mengecewakan.
Meor Send email
 
Mar 14, 2018

Mobile data

Waste of my money for buying internet data..... Soooo puking slow like using basic internet =_=……I'm gonna change to umobile, tq for ur worst plan, celcom
Qingzhu Send email
 
Mar 11, 2018

Lost of signal coverage

Was a hotlink user back then, just changed to xpax last november. I never regret my choice, the data plan is good, the connection is superb. Just one problem I would like to bring up is that there's still a certain place in my village that has no celcom line when there has it before. I wish it to be fixed, Celcom. The location is at KG. Telupid Sabah.
N.Rengaraju Send email
 
Mar 8, 2018

ASIA PASS

I USED XPASS CELCOM I EASY TO INDIA, NOW THE PROMOTION TOTALLY NOT USE BECAUSE I USED ONLY VOICE CALL LAST TIME 250 MINUTES NOW DECREASED 60 MINUTES SO VERY BAD NOW I DO WANT USE READY I REQUEST VOICE CALL MINUTES INCREASE CAN USE ASIA PASS.THANKS
zamzam Send email
 
Mar 7, 2018

CELCOM LINE IS PROBLEMATIC

SINCE 6.3.2018, CELCOM LINE HAS BEEN VERY VERY VERY POOR. I HAVE BEEN USING CELCOM FOR MANY YEARS BUT NOW I NEED TO SWITCH TO OTHER TELCO AS CELCOM IS NO LONGER CAPABLE TO FULFILL CURRENT NEEDS
Celcomyahudi Send email
 
Mar 6, 2018

Free slow internet 20 gb

Tq celcom for free 20gb slow data....stupid cmpany in this country...celcom axiata konon...auta ja byk...
badang Send email
 
Mar 6, 2018

bad line

Starts at 8 am , It shows i have a full line . FULL LINE . But i cant make ANY call , sms , INTERNET most importantly . Im so frustrated the way this line treated me.
badang Send email
 
Mar 6, 2018

line xde

On 8 a.m , why suddently i have NO RECEIPTION AT ALL . i cannot make a call , sms , internet and so on . basically my phone just a decoration . wheres the line ???? im very frustrated with this line .
Davidcklim Send email
 
Mar 4, 2018

Celcom

Very very very very very unstable line worst line I ever use...
Davidcklim Send email
 
Mar 4, 2018

Very in stable

Using half way suddenly no internet always like that very very very very very very very very very very in stable is like 5 second 4g+ 5 second 4g then H then no internet at all for like 10 min . Wth is this. Regret Change my line to celcom. Vomit blood. Aready sign contract damn
Imad Send email
 
Mar 3, 2018

Free weekend internet

Baru baru ni data weekday saya baru je habis. Then tggu la weekend sebab quota data weekend tak habis lagi. Sampai hari sabtu internet still slow. Ingatkan weekend celcom ni hari ahad je. Then kawan saya kata internet weekend kan free, sebab tu la slow. So I guess he was right. Sumpah slow gila. Serius menyesal dah ni pakai celcom. Haduihh. Baik la aku pakai umobile. Even data habis pun boleh la main insta. Ni nak load new feed pun kena tunggu 10 tahun. Haduiihh. Maleh eh cenni.
Capt.Ishan Send email
 
Feb 27, 2018

Celcome fools foreginer at KLEA 1airport

I landed Klea 1 airport on 23rd feb 2018 and was heading out and found few telecom sale counter just befor immigration. I compare all offers by telecom company’s and found celcom giving best offer at 45RM 15GB for a month and it was written on paper nd Same was told by sale person as per him this offer was due to Chinaes new year and I can use this 15GB for a month after all formalities I got activated my sim paid 45RM got 15GB data nd 5 rm balance bt in 25 I got msg that my 10 go data validity is finished on 25feb it was surprising as u haven’t use much my data ,anyway I calledup customer care nd complained abt this nd he reply thy can do anything nd ask me to go to airport Kl and I m in labuan so now he ask me to fly back and fight with immigration in arrival hall to let me in so I can talk with celcom sale person . So I ended up wasting 45 rm just for 5 gab nd 5 rm balance only. Because of celcom sale person cheating I lost faith nd believe if thy can do it at airport then what abt inside city . I request to all not to buy celcom .
Capt. Ishan
0196170015
hakyem2020 Send email
 
Feb 24, 2018

Line celcom teruk

Kene keluar rumah baru dapat ckp hp.itu pun kejap2 ade, kejap2 tak de.macam biskut.dah lame hal mcm nie.cuma sekarang makin teruk.tak sangke...lagi 2 tahun nak masuk tahun 2020 yg kononnye malaysia maju tapi kene ckp talipon dekat luar rumah..tolong datang felda mata air perlis nie.tengok ape yang patut kene buat.
Daniel Tazrin Send email
 
Feb 19, 2018

4G tpi line sekat sekat !?

Saya pengguna celcom lama dah . Tpi lately line celcom sekat2 even signal 4G full bar . tiap2 bulan saya topup rm 30 for ur internet but it goes shittier as day go on.
Sebagai mobile gamer , line distruption bukan suatu yg easy to let it slide . Not to mention everyday, in around 12 a.m. line internet mesti hilang !! Bukan sekejap duration dia , dlm 20 - 30 min!
As a user , saya demand solution from celcom or u will loss user's trust

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