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Celcom

Malaysia

Consumer complaints and reviews about Celcom

clovis Send email
 
Apr 21, 2016

No Network in my working area

Dear management, i have sign up this First Gold Plan about 2 months plus, Celcom network coverage is really bad, & it service is bad too! Since last two weeks i have make 3 times report to the customer service that mentioning i don't have any network in my office even i cant receive call, & SMS. The customer service promise they will check and call me back & send their technician to my office for verification. Until now i have yet to receive a single call form celcom, when i call the customer service back to check regarding my network issue, they are just mentioning it has been solve. How come the network is still not here but celcom is claim the issue has solve? what is the customer service doing? i just need the necessary to be done to solve my network issue. Please help!
vicom2001 Send email
 
Apr 20, 2016

CELCOM Mobile Data Roaming SCAM

My Apr2016 statement show I have data roaming on 12Apr, 13 Apr, 14 Apr, 15Apr and 16 Apr. In actual situation, I have only open my phone Samsung Note 3 mobile data roaming on 15Apr. I have print screen for data usage tracking on my phone to proof on this. and I have file complaint report to Celcom and SKMM. Wait for their reply.

I am using Mxxxx before, no such thing happen to me.
Kyokoawin Send email
 
Apr 18, 2016

10G Plan

I recently sign up for the new pakckage, which offered 10G of internet quota.. However the service was very poor and i can't access the internet.. The internet indication even appeared to be LTE, but unfortunately there's no such thing. I was so dissapointed. This situation has been drag over this week and I almost lost my patience. I even considered to change back to my previous package, even it is just 3G of internet quota but the services was better than this.
Jawid Send email
 
Apr 18, 2016

Data services

My phone is abroad most of the time and when I come back to malaysia with mobile data off I still get chargedfor 3G and GPRS. Just like other complaints here they give me stupid excuses. Just because I have a smart phone and apps. How can this be with mobile data off? When I request data to be turned off at network level they said they can't do it but instead try to sell me a data plan. It's the worst network ever! So they will allow those under age to access unsuitable data without control?? I would not recommend this network to anyone.
wyee_lim Send email
 
Apr 17, 2016

Charges on roaming service even though mobile data was off

Basically my complaint to celcom is the same as most of the complaints listed here.Went to china without turning on my mobile data and yet i was charged for 5 days roaming services. Called to celcom and they said they can only know what happen once my bill is out. Stupid answer that i had ever heard in my life. Anyhow will proceed the complaint to cfm once my bill is out.
reviewer Send email
 
Apr 16, 2016

Very poor service

Dear celcom, your service has been really bad lately. Some of us subscribed to your provided plan for our company. Most of us use it. Lately,3 months or so, your service here really is unstable. Signal is always not available. Some of us considered to change to another network provider. I think more people will do so as another network signal here is much better than yours. Celcom used to have good service here, But now, it is really bad.
Lisz Send email
 
Apr 15, 2016

Celcom

Daily Data Roaming Charges

Is Celcom going to bankrupt? Why so desperately to cheap customer money. I was oversea for 11 days and being charged for 5 days data roaming. All the while i was abroad i dont have this kind of issue. When I made an inquiry through Celcom online chat, i was told "Smart phone tend to auto triggers the mobile data when you are using wifi. It Is most advisable for you to take out the card if you want to surf internet while abroad". In that case, I have to remove simcard then why i still need international roaming. When i argue with them, they said data roaming dont need to subscribe when you are on the preferred network. However from the Celcom website, it stated clearly, a sms will be sent when data roaming has been successful activated which i didnt received such sms.( Please take note that, after i made the complaint, Celcom has take down this from the website, however i manage to screenshot before it been removed. You may use this screenshot as an evidence to CFM or SKMM)

I have made a complaint to CFM, hopefully they can help to resolve my case else i am going to further my complaint to SKMM.

Celcom Complaint number : 1-83256937786.

Celcom

talismanadi Send email
 
Apr 14, 2016

POOR SERVICE

I dont know whats wrong with celcom. As i know, i PAY for using internet/data plan EVERY MONTH,but service provided had been worse to worst. dear celcom, with respect, if u think u cant give your best, just go. you dont need to force and fight in this business if you have no capability. Service means service.u cant escape. WE PAY FOR IT. ITS NOT FREE. To be honest, celcom network around here really sucks.idgfc if u dont want to make it better, as i can change to the other company that can provide me better service. but u might need to realize, if more than 50% people around here losing their faith to your conpany, they may have family outside,people will talk about your service, and lastly all of them will switch to other network. who cares? All i care is my money which im using to pay for this horrible service.
bop76 Send email
 
Apr 12, 2016

Data Roam Fraudulent Charge

Original Situation : Monhtly Data plan
* charged with data roam charged even though our data roam is turned off, called to complained.
* resort to turning off even LOCAL MOBILE data whenever we are near to malaysia customs when travelling to singapore, still get charged with Data roam! Called to complained.
* celcom suggested we delete our APN etc before reaching border, so we did that (so troublesome when we return to malaysia and have to reset all the APN again) I asked them to "shut" the data roam option in their back end, they say cannot because our autoroam for phone calls is on.
* GAVE UP and cancelled our monthly data plan charge.

Now Situation: Using Wifi Tongle
* celcom has wifi tongle, so I asked them - Wifi tongle do not have auto roam function correct? do not have data roam function correct?
when there is no network, it will just have no connection, it will NOT jump to maxis or digi, and near border, it will not jump to M1 right? they reply yes.
* 1 month, it was ok. but for past 2 months, I am being charged 100-200 for data roam again!
* This is a LOCAL WIFI TONGLE! How can it still jump network to overseas network???????? Locally when no celcom network, i don't see it jump to maxis or digi? how come it will just jump to M1????
* how does people who work at the border manage their data? Which provider does not have this problem?
I am giving up on celcom, because until now nobody has come back to me on my feedback!
My data roam charge for something i did not use, is SO MUCH MORE EXPENSIVE than my monthly data plan!!!! Makes no sense!
Pkhling Send email
 
Apr 11, 2016

Data usage charges

Complain on celcom. My phone bill last month was more than a thousand ringgit. Celcom has charged me for roaming charges of rm 38 per day when I am in Singapore even though I never activate my phone bill. The acct manager for celcom even asked me to be patient and will investigate and said he will put my direct debit payment on hold but I was still charged this month. The problem lies in M1 Singapore and if you choose Singtel I think there is not an issue. Would like to get advise from fellow sufferers in same boat on how to bring Celcom to shame on this ?
adam7979 Send email
 
Apr 11, 2016

celcom "data roaming" scam

Hi,

Another victim here. And i did an experiment to convince myself. Details here: https://forum.lowyat.net/index.php?act=ST&f=295&t=3919502&st=0#entry79492860
mgtang Send email
 
Apr 10, 2016

Celcom fraudulent charges data roaming

After review all the complaint of celcom fraudulently charges data roaming. I just notice I'm not the only one victim. I have make a lot complain case at the customer service center, but no body can answer why off cellular data on the phone can charge data roaming on my account. Their just know trust on their error system, never try find out what the mistake done by their network. I be force to pay this unreasonable charge to avoid barring line. I am celcom user more than 8yr and working at Singapore more than 10yr. This fraud charger on data roaming since last month. I hope celcom can find out their mistake. If I still can't get satisfy answer, I will keep complaint at skmm.gov.my.
fionffs Send email
 
Apr 7, 2016

fraudulently charge data raoming

This is my 2nd complaint here. Not sure should I feel glad or regret that more people are complaining of having the exact problem that I did. Celcom is blood sucker. They ignore all the facts and evidence I provide and all they know is to tell you "the charges is valid"! I wish we are having dispute with Bank as BNM is a respected and strong enforcement body where banks will respond quick in order not to get unnecessary attention from BNM.
Unfortunately this is telco problem and I wonder if MCMC has to equally strong enforcement and regulatory power on all telco.
Celcom just don't border and even after my line barred, the usage and bill continue to escalate. What logic is that? Best part is you have no avenue to speak out and we are left in reactive position to waiting for their call and email, where we cant call them proactively.
Always ask you to wait for the bill and cant check details if cycle date is not reached yet. What the hell are they talking? No company in this world that is unable to track transaction before a specific closing date. This is bullshit.
Shall I call all who are affected to come to Menara Celcom at Jalan Raja Muda Abdul Aziz to talk face to face to their management instead of waiting to pay something that we did not spend.
L Ng Send email
 
Apr 7, 2016

Charged for international data roaming despite setting disabled

I've used Celcom for more than 10 years and utilised international roaming for calls and sms. Last month I noticed my bill was usually high. Upon checking, it was for 2 days of data roaming in Singapore at RM38/day. Attempts to clarify with Celcom resulted in their customer service mentioning that they detected usage, so its not their fault. I explained that my data roaming is manually selected, and has never been turned on before. The standard reply was that their system detected usage, so too bad.

Question is, why never check whether there is a glitch with their system when so many people are affected?

http://www.iphoneincanada.ca/carriers/rogers/fido-charging-iphone-data-roaming-setting-off/
bl6008 Send email
 
Apr 6, 2016

international data roaming

I m wondering when i lodge a complaint here, will celcom reply me. As i m very frustrating wiz their international data roaming, they charge me like no body business. And after doing a report wiz celcom, they insist dat i hv turn on the international data roaming while i was at france, the fact is i din turn on the data! I was 15 yrs wiz maxis, no dis problem while i was overseas, but only 2nd mth wiz celcom, dis problem exist! Will celcom reply me wiz a strong evidence??? Or just ignore by keep asking me to settle the bill or they will barred my line????? We r consumer but no voice can be raise up even wiz this unfair n nonsense charges, as our line is wiz them, we need to settle the bills or they blacklist u or ur existing cant be swich to other operator???????
lauteckseng Send email
 
Apr 3, 2016

Data roaming charges

Last month I have been complaining for the charges on data roaming (RM228) which i have never used in Singapore. After i got the advises from your staff, I haven not been enabling data usage on my mobile in Singapore. Today i check on the OCS that i am charged for RM152 which i believe is the data roaming which i have not been activated for. Your service really terrible and horrible and sucks. please look back my January bill, i don't even have single charge for data roaming. Just now i contacted your celcom service center and i got a rude response from your lady staff. please be professional on service.Terminating my number from this suck operator when on coming weekend when i go to Johor.
lauteckseng Send email
 
Apr 3, 2016

Charges for data roaming

Last month I have been complaining for the charges on data roaming which i have never used in Singapore. After i got the advises from your staff, I haven not been enabling data usage on my mobile number 0176715220 in Singapore. Today i check on the OCS that i am charged for RM152 which i believe is the data roaming which i have not been activated for. Your service really terrible and horrible. please look back my January bill, i don't even have single charge for data roaming. Just now i contacted your celcom service center and i got a rude response from your lady staff. please be professional on service.
fionffs Send email
 
Apr 3, 2016

Charge for unused data plan

I had exactly the same problem as some of the complaints that I read here. I am celcom users for many years. I have been relocated to Bangkok since 9 months ago and everything just fine until recently.
I first had my line barred due to usage exceed credit limit.
I later found out from my bill about the RM38 per day for DDR (data roaming) without my knowledge and consent.
I have home wifi in Bangkok and my iPhone 6+ mobile data has been OFF at all times. I maintained the Malaysia line just for some online transactions that need OTP and also for social network, which I only used wifi and not my mobile data.
Celcom had admitted that once I am overseas, the RM38 subscription charges kicks in even with my MOBILE DATA OFF.
This whole tricks were done behind the scene where user is totally not being notified at all.
Apart from that, they also charged multiple roaming charges that is no basis,
This is ridiculous and of no business ethics.
Worst part, they did not count the data charges into the total credit limit allowed, as the officer said, if they block based on the limit, then customer can not surf. This truly doesn't make sense. If the biggest part of the usage was not included in the total credit allowable, then what is the point of having the credit limit? Just to ease them to charge unlimitedly. My bill is now more than double of my credit limit.
Please share how this can be resolved.
Jan L Send email
 
Apr 2, 2016

Celcom charged data roaming which i NEVER use

I was charged RM266 for the data roaming which i never used in SRI LANKA my recent trip. RM76 (equals to 2 days of RM38) in my billed amount and another RM190 ( equals to 5 days of RM38) in my unbilled amount. I received a SMS saying I have used RM190 on the new cycle, to the shock of my life, I never call, never receive any calls, never sms and neber on my mobile data. I immediately turned on airplane mode and the charges stop at RM190.

And it proofs me right, once connect to roaming service, Celcom will charge us RM38 per day even you never turn on the mobile data.

My travelling companion was charged the same. We bought LOCAL SIM CARD everytime we travel to and put it inside another phone to use as WiFi hotspots.

Something just so WRONG! CELCOM Technical team must check on this matter urgently! I will not pay for the service I never use!
beartan Send email
 
Apr 1, 2016

Data roaming

I have been charged almost RM300 for the data roaming which i never used in JAKARTA during 5 days business trip.
It seems to me , this local provider XL or CELCOM once connect to roaming will charge us RM38 per day even you never turn on the mobile data.
Therefore I turned on airplane mode when i reached Jakarta since this Monday and unbilled amount RM 0.
Until this morning i turned on the roaming due to Payment through internet need OTP
and I worried it will charge me RM38 again
So i checked again my bill after Lunch. And "BOOM", it really charge RM38 for data roaming even though i never turn on it and all the while is in WIFI mode.
Something just so WRONG after January 2016, i believe either is celcom or XL provider in Indonesia do such stupid setting to charge customer
CELCOM Technical team must check on this matter urgently
jfbeauty Send email
 
Mar 30, 2016

Data roaming

I'm a CELCOM user, after using my line a few months without problems I was suddenly charged RM114.50 for data roaming usage while I NEVER ON data roaming function on my phone, these charges started in February 2016 at their daily roaming rate of RM38/day for 3 days at a time. Customer service gave me the excuse was due to my data roaming service is active, so I have to bear the cost that I never use. I have been travelling Singapore to work more than 10 years and I never on my Data Roaming Function on my phone all the time as I knew the charges is very high.

After paying and taking care that both my <data roaming> function AND <mobile data> is switch off when I am in Singapore, I received another 3 days charge for roaming on March 21th 2016. I personally went to complain at the Celcom main outlet in Molek about this matter on 24th March (10:50am). The customer service person ( Mr. Hilml) promised to look into this matter and investigate.

Today I received another SMS from Celcom saying that I have used RM271 for data roaming in Singapore ( See attached SMS picture). A check at this complain board shows that I am not alone, a many people are facing the same problem with Celcom. Please help, I cannot be paying for something that I do not use, or authorize to use.

Ms. Chai SF

Data roaming

Nuraihan Bt. Md. Hijazi Send email
 
Mar 29, 2016

Tidak Setuju Dengan Bill 18/3/2016

Assalammu'alaikum dan salam sejahtera,
Saya Nuraihan Bt. Md. Hijazi tidak setuju dengan dengan bill yang saya terima ini. Saya sertakan bill & form yg saya apply package First Gold RM80 pada 17hb Feb. 2016. Monthly billing bermula pada 18hb. Setiap bulan kan. Saya tidak lagi menggunakan First Gold RM100. Tetapi pihak Celcom telah mengenakan fee RM100 itu. Dan saya terpaksa membayar fee untuk 2 plan. Sedangkan masa itu saya menggunakan 1 plan. Kalau ikut logik bila saya tukar plan RM100 ke RM 80 automatik RM100 akan terminatekan. Harap pihak Celcom memahami situasi saya ini. Saya berharap agar pihak Celcom memotong fee rm100 yang dikenakan ke atas saya. Saya sangat x bersetuju kerana saya kena membayar fee untuk 2 plan sedangkan saya menggunakan 1 plan sahaja. Diharap pihak Celcom memahami situasi saya ini. Harap maklum dan sekian, terima kasih.

Yang Benar,
Nuraihan Bt. Md. Hijazi @ Md. Hazari
0196060826

Tidak Setuju Dengan Bill 18/3/2016 Tidak Setuju Dengan Bill 18/3/2016

aaron0317 Send email
 
Mar 29, 2016

Network Problem

Hey,

Why recently the network in Jalan Ipoh area so weak? I been using celcom in this very same office for the past 9 months with no issues. Starting from last week, my data always shown in 3G but actually its the same as unusable as all the messages and info can't be loaded at all. I have to move towards quite a distance from my office area before my internet connection functions again and 100 messages load out one shot.
wwsiah@hotmail.com Send email
 
Mar 29, 2016

Poor customer service

I willing to port out from Maxis to Celcom because of the first gold 80 package. During this few days, I experienced very poor service provider from Celcom. Total 4 times I purposely go Celcom centre to apply First gold 80. But at the end, my application still not in record until today (29/3/16, 4pm)

- 1st time on Friday (25/3/16) afternoon
I went to the mines Celcom dealer. Customers service told me, I have to settle my maxis contract only can apply. They also check my record in Celcom and show is clear.
-2nd time on the same day Friday( 25/3/16) night
I went to Alamanda Shoping Center, Putrajaya. I went Maxis centre settled all my penalty and terminated contract with Maxis within 10 minutes. After this 8.45pm I straight away go Celcom@Alamanda, the no I get which I need to wait 30+ people. Staff celcom told me 1 people needed around 10mins. I not waiting because I don't think will my turn.
-3rd time on Saturday 26/3/16, 11.30am
I went to Celcom@Alamanda again, I needed to wait 24 people only my turn. By 1.40pm(waiting for 2 hours) to submit my application form to counter. Customer service told me 24hr to 48hr I will receive sms.

Sunday still not receive sms, I call Celcom to check, no record. Monday call again, no record.

-4th time on Monday 12.30pm
I went to Celcom@Pavilion (waiting 1 hour) submitted application form again.

This morning call 0196011111 Celcom, still no record. So, I ask contact number of CELCOM@ALAMANDA or CELCOM@PAVILION. But, the customer service told me no contact number and only got the celcom centre address. Why so funny, as a telco company, the centre don't have phone line to call them. Unbelievable.

What kind of service Celcom provide to customer? Waste time...waste time and waste time!

DISAPPOINTED

Regards
Siah Wai Wai
0122036874
Chong Ler Send email
 
Mar 28, 2016

Data roaming

I called to activate my data roaming today just before I started my journey to Singapore. I was told that I need to select operator manually in order to use data roaming. She also told me that I will be charged if my data roaming is on. She warned me about it and asked me to be careful and check my roaming to make sure it is off if I am not gonna use it. I asked for reassurance that no charges will be applied on me if I did not switch on my data roaming and she said YES. so i did double confirm my data roaming wasn't swtiched on when I was at the border of JB. I also make sure it doesnt on automatically during my trip in SG. I never switch on data roaming when I was in SG. When i got back to malaysia celcom sms me and charged me RM38.
WTF

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