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Celcom

Malaysia

Consumer complaints and reviews about Celcom

honeydew Send email
 
Jun 8, 2016

line sucks

Hey celcom, please do something with the network connection at putrajaya. I'm fed up just by using your line, it is sucks. I hope you guys can improve the line. Please do something, your price isn't cheap too. Thanks
alexis222 Send email
 
Jun 7, 2016

Overcharged for data roaming

Apr 2016 - I was charged 4 days of international data roaming in Hong Kong. This is despite me switching off my mobile data before my plane depart from KLIA. Called Celcom at least 5 times. Got refunded 2 weeks later.
May 2016 - I was charged 2 days of international data roaming in Bangkok despite disabling mobile data prior departure. Now lodging complaints with them. I googled and found that many people face the same kind of problems.
Ok - we lodge complaints because we check our bills. BUT what happens to those GLCs and government servants (such as our Ministers)? Do they check their bills? If Celcom is overcharging them, it is indirectly overcharging the TAXPAYERS!!! Plan to switch back to Maxis. Would rather pay more to Maxis for better 4G quality than being overcharged by Celcom for things that I DID NOT USE!
Asch Asyraf Send email
 
Jun 3, 2016

No Service

Dear Celcom, my telco suddenly and now always showed No Service, it is really frustating because anywhere i go it keep showed No Service or Emergency, my number didnt block by celcom yet because i just reload it, but this issue really frustating and cant be accepted
clarusdamascus Send email
 
Jun 2, 2016

Slow data connection to the maximum

Celcom didn't live it up to what it claimed to be - fastest network and non stop 4G LTE. First Gold 80 plan is such a cheat. Data connection is lost or extremely slow at all time since the day I ported out from Maxis in late April 2016. I can hardly reach 5GB data monthly, what's more the additional free 5GB data given on weekend due to such network interruption & unavailability. What a scam!
kumarz84 Send email
 
May 30, 2016

Roming charges

Im using celcom and my number is 0176502033. Im being charged for roaming that i never uses. I have launched complaint and celcom only gave waiver partially and i have open case with them again and they close it. Im really frustrated with celcom for charging me for services that i never use.
laisk Send email
 
May 28, 2016

DISHONEST DEALER

I think this is a criminal case because the dealer of Celcom without my concern using my personal data to making a purcahse. I hope Celcom will take action immediately. I do not want to tell the story again, and all has been reported in my police report. Please find the attachments enclosed is the proof.

DISHONEST DEALER DISHONEST DEALER

Melvin Send email
 
May 26, 2016

CHEATED BY CELCOM

Celcom new plan rm80/mth is a total scam. Please do not sign up/ portation. I did transfer my line from maxis to Celcom on 27th April 2016. On 29th my line with Celcom was activated. That time I was in Bangkok,Thailand on vacation. Unfortunately my line got no roaming, so I decided to call Celcom careline to activate it but couldn't do so with my line. It keeps saying some thai msg that couldn't get thru. So I decided to use my hotel fixed phone to get call Celcom careline and guess what? I am being charged rm90+ by the hotel for making overseas call. To make matter worst, when I got bk to Malaysia few days later I receive a statement from Celcom dated 8th May 2016 and stated that my total bill is rm137+ juz for 10days of usage!!! To my shocking truth I found out that I am being charged rm80+ again by Celcom for trying to call their careline which was unsuccessful when I was in Thailand regarding my roaming issue. Therefore I made a complaint with Celcom asking them to rebate those charges and guess what those Sharks replied me? They said it was a valid call and I have to pay the bills. So the lesson of this story is never ever switch to Celcom without checking carefully.
tak102938 Send email
 
May 26, 2016

Line problem

WTF la celcom.. you're making me feel so frustrated.. The line is too worse, please improve it we paid for it. I am going to change company if after few weeks you guys didnt show any improvement.. Fking crazy stupid lousy line i had ever used. FK!
tak102938 Send email
 
May 26, 2016

4G line around whole kl areas are sucks

Hey celcom, please do something with the network connection. I'm fed up just by using your line, it is sucks. I hope you guys can improve the line just like maxis. If not i think probably most of the customers will switching to Maxis soon. Please do something, your price isn't cheap too. Thanks
Anoynim Send email
 
May 25, 2016

Internet Burung Hantu

Dear Celcom,

I don't know why you did this but it's really bad. Look, most of the people that used Magic Sim are students. The one who can't afford to buy those unlimited WiFi or whatever you call it. I bought it with the thought of oh wow this is really affordable and convenient. I spent Rm40 per month and for a student it's the price where we can just live with. But now you took this from us and we have to pay for the night quota. Don't you see ? Students often stay up all night. It's really inconvenience you know. We don't have a lot of money. I've been a celcom user for 8 years now and the first thing that came into my mind when Magic Sim is out was Celcom became cooler and cooler than the others. Why would you do that ? I'm really begging you to bring back the unlimited night quota. Please. I don't care if you raised the price for the day. I really don't. But don't take away the unlimited night quota. I hope you reconsider this. Please. I mean it. Please. I really need this. I'm not from a rich family where I can get 100 ringgits or 200 ringgits when I need it. Please. Just please. I beg you. I really beg you. Most people don't care about this but I do. Please.
sangnobita90 Send email
 
May 23, 2016

First Gold Plan Line Problem

Hi

Need to check about the line of the current plan. The phone line somehow went crazy. it suddently went to "No Service" out of nowhere and it really frustrating. i used Iphone 4s before and it was okay. i`ve changed to Iphone 6s and for a while it was okay, then the line went crazy till now. just today only i lost count on restarting the phone thinking that my phone is causing the problem but i bought the phone brand new and never fell before so i dont think it could be the problem. it`s between turning the phone flight mode on and off or restarting the phone. i went to kl 3 days back and the problem still occured. its really hard for me to work as i need to do a lot of phonecall everyday. please check and fix the problem as soon as possible.

Tq
Ment Send email
 
May 22, 2016

No more unlimited burung hantu..so its not magic at all..

Why and why...really internet burung hantu have kouta..nooo!!!...sila fikir balik pihak magic sim..believe me..ramai yg akn x puas hati..
And so far im very disappointed of the servises..very low and slow..tq
fungyong Send email
 
May 22, 2016

CELCOM broadband problems

Sabah, May 2016

I signed up for CELOM Broadband in May 2015 but the service was poor so I threw the pendrive away after a few days. I did not hear from them so I assumed that the service was terminated automatically in June. CELCOM did not give me any notification since May 2015 but sent me a bill asking for RM 309 in January 2016. I went to Bluecube five separate times to get an exemption. Then I got a lawyer's letter in May 2016 so I decided to pay them RM 309. CELCOM broadband is a fraud.
matseri07 Send email
 
May 20, 2016

Celcom - Internet Burung Hantu , Say bye to unlimited Quota

Hi,

I'm a student using celcom magic sim mainly because of the internet burung hantu. But now theres no more unlimited quota instead i get only 1.5gb + 6.5Gb for monthly rm30 which i usually purchased. It is so unfair for user like me which on a tight budget. THAT's NOT ALL!!! After the new plan implementation, my 1.5gb quota also got used up until 0mb during the period of 1am to 7am yesterday which never happened before the new plan system. So, please take a serious look in this matter as there is probably a huge error in your system. I will take this matter to the authority for actions.

And please bring us back the unlimited internet burung hantu or give a decent quota for example 30gb for weekly and 100gb for monthly purchase. If not your plan would mean no different with other telco and please be ready to lose thousands of loyal customer like what happen to the once a famous telco 'M'.

Sincerely,

YOUR LOYAL MAGIC SIM USER.
yitmei Send email
 
May 20, 2016

My line unstable...

Calling few friends saying my line was unstable.. Is that my line server having problem? Please rectified the problem for me. Tone hi- low. Hi low.. Other side can't hear me .. Even I purposely run down to air Itam service center to change the SIM card. Was trying using diffrent device to rectified the problem. Still facing the same problem.




Hp no- 016-4118900
CharlotteChoo Send email
 
May 18, 2016

UNABLE TO LOG IN TO CELCOM WEBPAGE

HI CELCOM TEAM,
PLEASE ADVISE WHY AM I UNABLE TO LOGIN TO CELCOM WEBPAGE.
I AM UNABLE TO REGISTER MYSELF TO CHECK MY BILL.
SINCE I AM UNABLE TO DO SO, I HAVE TRIED THE BELOW.

OPTION 1 - *118# TO CHECK MY BILL, WHAT I'VE GOT FROM CELCOMBILL VIA SMS - SERVICE IS NOT AVAILABLE AT THE MOMENT. THE SAME MESSAGE I'VE GOT SINCE THIS MONDAY.
WHERE IS MY BILL INFO?

OPTION 2 - CALLED 1111, SELECTED MY OPTION TO CHECK MY BILL INFO.
OPERATOR MACHINE WILL NOT PROCEED TO CHECK MY BILL INFO, IT KEEPS REPEATING THE SAME OPTION WHICH I HAVE ALREADY SELECTED.
WHERE IS MY BILL INFO?

OPTION 3 - CONTACTED CELCOM AND THE CUSTOMER SERVICE REP PROVIDED ME A USERNAME AND TEMP P/W.
SHE DIRECTED ME TO LOG IN TO CELCOM ONLINE CUSTOMER PAGE TO CHANGE MY P/W.
I HAVE NOTIFIED HER THAT MY PROBLEM IS YOUR PAGE IS NOT RESPONDING TO ANY OF MY ACTIONS.
BUT SHE IS ABLE TO LOG IN THE WEBPAGE WHICH I DO NOT UNDERSTAND WHY I CANNOT DO SO.
I HAVE BEEN TRYING TO LOG IN WITH MY IPHONE, LAPTOP, IPAD, USING YOUR CELCOM DATA AND ALSO MY OWN WIFI.
YOUR WEBPAGE IS FOREVER LOADING, I AM UNABLE TO LOG IN AND CHANGE P/W, NOT TO MENTION TO EVEN CHECK MY BILL.
WHERE IS MY BILL INFO??

THIS HAS BEEN BOTHERING ME SINCE 2 WEEKS AGO, I NEED A SOLUTION, THIS IS VERY FRUSTRATING.
CELCOM, PLEASE GET SOMEONE TO CONTACT ME ASAP.

THANK YOU.
mandelaria01 Send email
 
May 16, 2016

Mobile Data Very Slow

Hi Celcom,

Im a Celcom First Gold user. Since i switched to celcom from digi, my internet speed when im at home is so damn slow comparing to maxis/digi/umobile which my partner is a digi user. Every month my mobile data balance is around 9gb which carry forward also cannot be used due to slow internet. You are also charging me for CELCOM CONTENT RM2 PER SMS i received which i never subcribe before and im being charged around RM10 every month those damn CELCOM CONTENT. When i go to celcom center the CSR told that Celcom content that im being charged cannot be rebated. If in next bill i never received the rebate i requested i will lodge a report and considering to switch back to Digi. STOP SCAM USER MONEY WITH CELCOM CONTENT.

AZ
-0.1.3.6.0.2.1.9.9.2-
andrew_wong86 Send email
 
May 16, 2016

(Celcom First Gold) Lost phone line and no internet connectivity

I have ported over from Maxis 2 months ago to Celcom First Gold. However today's experience is really unacceptable. At 9.00am today, I have suddenly lost my phone line (cannot call out and cannot receive calls/messages) and zero internet connection. The issue has yet to be resolved, I gone onto Celcom's website to lodge a complaint since 4 hours ago, and also used the Celcom chat messaging to contact their personnel, and I was given a case ID number...however the matter has yet to be resolved. This is frustrating, and I never thought this problem would happen to Celcom in the KL City Centre! I hope there are no emergency calls at the mean time, because I'm mulling taking legal action against Celcom because as a paying customer I deserve to enjoy Celcom's services as promised! Celcom better get your act together, or you are bound to be another Maxis!
ezani85 Send email
 
May 16, 2016

Slow internet connection

Hello,

I'm working in Level 10, Tower 2, PETRONAS TWIN TOWER, KLCC. I'm experiencing very slow internet connection and sometime no connection at all for the past 2 months or maybe 4/6 months. Not only me but also other colleagues. To send whaps also major headache. It is super duper annoying.

There are friends who prefer to stay with maxis even less attractive because of this internet connection issue.
Pleaseeeeeeeee rectify.
Komeng Send email
 
May 16, 2016

Coverage is worse nightmare

No unlimited burung hantu... Its nothing to me... But coverage suck n f is the worst nightmare. Whats wrong with you guys ,no maintenance team at area kepala batas penang especially Paya keladi,Lahar Tiang ,Pinang Tunggal.... ???????? Do something la woiii... Learn from maxis if you cant do. Learn something from them how to give best 4g coverage to people at place i have said ! Common!!! your telco is not underdog company right now. Please do something or learn from another telco .

Coverage is worse nightmare

CharlotteChoo Send email
 
May 16, 2016

UNABLE TO CHECK MY BILL

Hi Celcom team,
I have received an email - bill ready notification earlier.
Since then i have been trying to log into Celcom webpage to check my bill info as i would like to make a payment.
It has been weeks that i cannot log into the Celcom page and recently i have tried to call 1111 to check on my bill info instead.
What i've got is a repeating message from the operator.
Please advise me how am i supposed to pay my bill.

Please look into this matter ASAP.
TQ.
Reynold Send email
 
May 14, 2016

internet burung hantu

Dear celcom,

Please increase the quota for internet burung hantu from 10gb per subscribe. I would suggest that every subscribe internet plan would have different quota for example weekly plan Rm10 ringgit for 50gb, or monthly rm30 for 200gb.. instead 10gb per customer would be unfair for who pay more.. Fyi i change to magic sim because of your unlimited internet burung hantu and don't lose your custumor just for profit purpose. Moreover from what i observed most of the user for magic sim were student who cannot afford subscribe for WiFi and etc. I hope u would considered my suggestion.tq
rycm Send email
 
May 14, 2016

The worse coverage Service provider

After being mandated by the company to change to Celcom (due to Vodaphone corporate agreement) from Maxis, it's been a pure agony. Their service is NOTHING short of being unreliable and spotty coverage. My advice to any business users STAY AWAY from CELCOM. Their claims are all bullshit from coverage to speed. Given a choice, I would rather pay more for a reliable network service provider. If you want reliability CELCOM is NOT your choice.
Orange Send email
 
May 13, 2016

Slow connection & pls bring back unlimited burung hantu

Dear Celcom,

I just port from Maxis to Celcom for a few months as Celcom offered more data with affordable price but for the past week I found that the internet connection is very slow although i haven't surpass my data limit. I can't even load Instagram & FB. Please fix this problem immediately.

And can you please bring back Unlimited Internet Burung Hantu. I am a fresh graduate and just subscribed to some online learning websites to improve my English and other skills and I need more than 10GB every month to watch these learning videos. That's why i purchased Magic Sim in the first place as I couldn't afford wifi connection at home.

Thank you.Your attention on these matters is greatly appreciated.
Komeng Send email
 
May 12, 2016

Poor network and no 4g coverages

Very poor coverage.. No 4g signals. Sometimes or always no coverage... Common celcom why your network too pour then Altel and Umobile. Please dont make we boycott your line like we boycott maxis. Very sad and shame your line ni maintenance at area S.P.U .

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