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Celcom

Malaysia

Consumer complaints and reviews about Celcom

leeyetshan Send email
 
Sep 18, 2016

Customer Service Call Centre

1111 - Customer Service Call Centre at Ara Damansara

I just made a call to a Celcom over my online account and spoke to a Shariza. Over the course of our conversation, the background voices were terribly noisy!! It was as though she was in a market!! I was straining to listen to her while I was trying to relate my problem. I asked her to tell her colleagues to tone down their volume but it was ignored. I'm appalled at the level professionalism of Celcom with this type of customer service. Truly shocking!!!

Another complaint is that they disabled my password which I've been using for a year without notification. Also, I discovered that they've gotten my email address wrong!!! What terrible service!!

Date : 18th Sept 2016 (Sunday)
Time : 7.30-7.40pm
Mohammed Jabarullah Abdul Hamid Send email
 
Sep 8, 2016

Over Billing

My spouse’s hand phone (019-4459855) was barred for exceeding the credit limit.
I have instructed CELCOM to set a credit limit of RM 100. However CELCOM barred the phone when the spending exceeded RM 130.
No prior notice was received , prior to the number being barred.

I called CELCOM to find out whether it is voice or data usage that has caused the bill to be high.
I was told that this information will only be available next month, after this month’s billing cycle is complete!
Meanwhile, I was told to pay the RM 130 to activate this line again. In fact I received a few e-mails requesting me to pay up.

I called CELCOM to limit my bill to RM100 only, as that was the credit limit set by both parties, but they keep insisting that I pay the total amount. This is unfair as CELCOM knowingly allowed usage to exceed the mutually agreed credit limit, then they are forcing me pay.
Unknownnightmare Send email
 
Sep 7, 2016

Big liar

Dear celcom,you make all us angry when you lie about 'internet burung hantu'unlimited.And now you charged payment after internet does not have any data.Celcom if you dont want lose more customer please make 'internet burung hantu' became unlimited and dont play trick with you plan now about call unlimited plan to cover you mistake dumb.
whyme Send email
 
Sep 7, 2016

Celcom Sucks

I received Celcom message which are you guys upgrading 4g bla bla..last 2 weeks. Unfortunately until now still like shit? Pay month internet for waste for two weeks? Complaint to the operator then please talk to the technician and then waiting the turn like 1 hour still cannot reach to talk with the technician. Celcom fast as Hussain Bolt? o0o
kor Send email
 
Sep 7, 2016

Poor Internet Connection

Very poor Internet connection (only E signal) and sometimes no connection at all !
Celcom First 38 plan sucks.
Anabobot Send email
 
Sep 6, 2016

Magic Sim card can not detected

When i'm inserting the card into the simcard compartment in my phone.it tells me tgat no network detected.i had tried to put the magic sim into my friends,many friends i mean.it still cannot detect.its not my phone problem.i think its celcom problem.please reponds to my problem asap.tq
Brian Kok Send email
 
Sep 4, 2016

Celcom 0194705385

Recently switched to Celcom due to old sim was 3g. From 22/8/16 to 27/8/16 went to Japan. Phone could not roam. Try manually search for network, cannot even raise any network. Switch to maxis, automatically can roam
juhari Send email
 
Sep 4, 2016

Internet very poor

I ran a internet connection test shows poor network for browsing, playing games & downloading video.The shows only 61.9 speed.I've pay unlimited plus add 10gb data besides 5gb data for RM212.00.Worsed than before this..
Hz_Kim Send email
 
Sep 2, 2016

Coverage???

As I know internet burung hantu is between 1-7am..but until today the coverage very poor like other basic or free internet at midnight...i have purchased your plan using a money man...dont dumb and fool your customer like this...i very unsatisfied..many of my work become late..what is your problem really is...PLEASE REPLY THIS MESSAGE...****
yipjoe Send email
 
Sep 2, 2016

payment

Dear celcom,
when the first time I register a number at bukit indah aeon for RM45 package, your staff had accidentally help me register a RM80 plan , after I realize I have to pay so much money for 2 month ,I when to complained and your another staff had help change to RM45 package.But your staff had make mistake again. This time I can't make any phone call with this package, so I when to dange bay. Finally I get the correct package which I want.
But I had to pay extra money due to your staff mistake for two time. every time I went to bukit Indah make payment until 3rd august ,your staff still telling me that I havent clear my june bill,both of your staff keep claimed that everything is settle and just telling me that all I had to do is pay with very rude attitude .Yet ,I had pay for so many time and your staff still telling that I haven't clear the bill .After I go to molek to check my status, they told my that my previous line still working and acuatlly bukit indah didnt help me settle.Over charge more than RM100+. They had helped me to make a report and say will respond in 1 week but until now still no any news.
When I can complain except this place because I cant find any place to complain in your website? So now I still had to pay for the june bill which I had make the payment for so many time??HOW MANY TIME I still had to pay after 4 time payment due to your staff mistake?? When can you give me the answer?EMAIL TO ME AND GIVE ME THE ANSWER!!
seriously, try to do something celcom!!
AbdullahMKamil Send email
 
Sep 1, 2016

Internet slow, bad

On july, celcom had already warned that it might be huge system, hardware upgrade for 4G lte. And your coverage will be slow and zero.

Here, started from 3 weeks ago, celcom internet as bad as shit.

Dont your management should think a back up before do any upgrade.

Your loyal customer
fayad88 Send email
 
Sep 1, 2016

Inconsistent Internet Connection

Refering to previous complaints by fellow users of Celcom Gold 80 plan, it seems that i've encountered similar problems while using the internet. The service is terrible for a long period. I got 4g full signal but i cant use the internet. What's the point to have a full signal when you cant even load anything on browser and whatsapp. Not to mention i still got 8.75gb to spare.

Fyi, i've just changed to your telco with the hope that i will get similar or even better service with a good offer, yet you proved me wrong. Kindly fix this problem before you start losing customers to other Telco provider.
Hz_Kim Send email
 
Aug 31, 2016

Poor Connection Internet Burung Hantu

Waste a lot of money to buy internet plans, poor connection at midnight even i have purchased a plan. somehow it's excellent but very rare to get, its very disappoinment me n its dont come up that i expected, pls dont try mess with your user,

PLEASE FIX IT!!!!!!
Muhdaimanhakim Send email
 
Aug 31, 2016

Internet sucks

Hi.. i would like to send complaint about how terrible celcom internet line at kuala sungai baru melaka. Theres a college university (Kolej Universiti Islam Melaka) there but then, our (celcom) internet is very slow. Hard for us to do our assignment and other works. i can reach 4g and 3g only if i drive to nearest town which take 20 min from my college. Some of us change to other mobile company like maxis and digi.

I hope u can fix this ASAP
ryuk Send email
 
Aug 31, 2016

internet suck in my place 24 hour...

Dear celcom,
Pls fix ur internet coverage at taman tanaki, inobong penampang. Even here is 'TAMAN', there also some ppl use ur services. Dont hesitate if u lost one of ur loyal customer bcs of ur poor internet connection.

internet suck in my place 24 hour...

Mr. S Send email
 
Aug 28, 2016

Poor internet connection

Dear celcom,
Pls fix ur internet coverage at Kg Piandang Baru, Siputeh Perak. Even here is 'KAMPUNG', there also some ppl use ur services. Dont hesitate if u lost one of ur loyal customer bcs of ur poor internet connection.
boonyew8 Send email
 
Aug 28, 2016

CELCOM fraudulent charges on Data Roaming

Celcom is scamming their customer on data roaming. They charge me rm38 per day when I was in foreign country despite NEVER turning on the data roaming. Their unprofessional customer service says there was no problem with the billing but suggest a solution to not select their partner network in respective country when you are there. What??? means they know this all along but we the customer is paying for this fraud!!!
irdina Send email
 
Aug 26, 2016

wrongly register number phone

last two weeks i changed my phone line to celcom. the new simcard only active after one week. they promised the new sim will be activated after 1-2 days. fuhhh. such a liar. and the most unacceptable was they wrongly captured my father's number as registered number. actlly the my father's number is third party contact number in the registration form.

so, this issue really caused trouble to me n my father. my old line service has been stopped/terminated. so i have to use my father's number for the time being -.- luckly my father is not in malaysia right now. i didnt know what happened to his number until now, whether still active or not.

right now, i have prob to contact other person and they also cant reach me even though by father number. im unreachable by my family and friends. n also tired of explaining to everybody why im using my father's number. i made complaint through hotline number n also to the centre in NU SENTRAL. but still no progress almost 3 weeks.

celcom need to learn how to value and appreciate their customers. maybe they only realised when everyone started to boycott celcom line -,- seriously i totally regret changed my phoneline to celcom.
MISS LIM Send email
 
Aug 26, 2016

LOUSY SERVICE

REQUEST TO ADD NEW SIM CARDS TO EXISTING ACCOUNT BUT CELCOM PERSON GO AND CREATE NEW ACCOUNT FOR NEW SIM CARDS. IN THE EARLY STAGE WE ALREADY COMPLAIN TO THE OFFICE AND THE PROBLEM STILL NOT SOLVED THE SIM CARDS STILL CANNOT USE ALREADY 5 MONTHS. THE PERSON INCHARGE DON,T HAVE THE RESPONSIBLE TO FOLLOW UP AND WE KEEP CALLING THERE IS NO RESULT ALSO THE CALL NOT ABLE TO GET TROUGH. THEY EVEN DON'T TO ANSWER OUR CALL.. THEY KEEP CHARGING US. THANKS.
Jolinna Send email
 
Aug 25, 2016

Bad Internet Connection and call line

I have using Celcome Finstead gold 80 plan, the line and Internet is very bed since last month. When I was talking with business person and my clients, the phone will suddenly turn off in 3minutes. It make some of my clientstuff and business partner turn to bad mood. Besides, sometime the internet connection shown 4G, but the internet is very slow. Please, make sure your service is good, if not we will withdraw the plan.
yewpin27 Send email
 
Aug 24, 2016

3G full signal but unusable

For the past 2 weeks, I have experienced terrible mobile internet services from Celcom. Currently, I am using Celcom Gold plan with 6GB to spare yet I am unable to load anything on browser, Facebook, YouTube or even send messages through mobile messaging apps such as Line or WhatsApp.

I have lodged a report with Celcom customer service but the solution provided did not work for me at all.

This is totally unacceptable as I am paying for services that I am unable to use at all. The only workaround to send messages through Line or WhatsApp was to limit my phone to using 2G network.

Kindly fix this problem before you start losing customers to other Telco providers.
ChengKH Send email
 
Aug 22, 2016

poor internat and telco connection

The celcom signal and data are getting worse for last 3 weeks.
Cannot receive sms and data connection at all.
I have to restart my phone so that i can receive the data and signal for few minutes, after that signal and data anymore.
Please fix it ASAP.
progen13 Send email
 
Aug 22, 2016

Rubbish MMS

I have been receiving lots of rubbish mms from 39028 which i have not applied to any stupid mms services and i have call the centre to remove every mms services i have applied before and how come i still receiving this rubbish mms and which keep deducting my money... i am getting so piss off with this service provider.. please do something about the rubbish mms!!!
kongjoelee Send email
 
Aug 20, 2016

poor connection and slow speed internet

I've been encountering extremely slow speed internet on celcom with likely 2kb/s speed and poor connection with only 0 to 1 bar on my phone. Just sign up a week ago and it is on 2 years contract. Can Celcom fix this as soon as possible? It's really frustrating.
Nurfatinnajwa Send email
 
Aug 10, 2016

poor data connection

kenapa line internet slow lama sangat dahnni???? Aku guna celcom gold monthly data kedarah kuat Nakmampuih.. YouTube, Insta atau video dlm FB pun Aku Tak on.. free 1.25GB weekly data haram tak boleh pakai. 2 minggu burned mcm Tu ja.. 😩😫 please fix this as soon as possible..

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