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Celcom

Malaysia

Consumer complaints and reviews about Celcom

Komeng Send email
 
May 12, 2016

Poor network and no 4g coverages

Very poor coverage.. No 4g signals. Sometimes or always no coverage... Common celcom why your network too pour then Altel and Umobile. Please dont make we boycott your line like we boycott maxis. Very sad and shame your line ni maintenance at area S.P.U .
ZC_Chone Send email
 
May 12, 2016

Problem of Celcom Postpaid First Gold Plan on Activating

On 9/5/2016, I purchased Celcom first gold plan on Celcom website first time. I receive the simcard on 10/5/2016 and I try to activate it with contacting customer services.

However, I am disappointed on Celcom activating. The simcard is having signal but it cannot use to call others phone number and activate data internet,only can call to Celcom customer service. I would like to ask a question: Is that I buy the Celcom first gold plan with RM84 is just for purpose to call Celcom customer service?

I am first time to try Celcom but unfortunately it give me a worst quality service as it just on activating phone number already have problem occured. Multiple times on contacting Celcom customer service but useless. I can say that my Umobile Postpaid phone number is not having any problems like this, their problem is only limit coverage map of 4G internet(this is not my problem as I am living in Kuala Lumpur) and data internet line is unstable but Celcom problem is the Celcom first gold plan sim card totally cannot used since I received it.

If the problem still do not solved on future, I dont mind to cancel the Celcom Postpaid to turn back using Umobile. Besides that, if Celcom service cannot provide a stable services, I really not recommend Celcom to others people. Celcom should close their services and try to research how to provide a stable services first.

chone_zero@live.com
My problem Celcom phone number: 0138889531
wong1967 Send email
 
May 11, 2016

Horrible Data Connect

Celcom First Gold

Since mid March, your data connect had been horrible horrible horrible.

Please rectify the problem immediately, is causing me losing $$$$$.



Mr. Wong
0127805339
shilah Send email
 
May 11, 2016

everything

i hate everything celcom has to offer. why the f-k the rm5 for internet is only 300mb . i explicitly remembered that it was 600mb. what the f-k man!!!! rm5 for 300mb !!! what are trying to do. instead of stealing our money and taking advantages of us, why not make your offers satisfying ???!! why not upgrade to 100000000 mb??? why are you making us miserable! fix this!! or rather fix your brain first before fix your service!! and also, the ringtone called drama band is giving me headache and also depression, i dont even know the band and yet somehow i hate them, whoever the hell they are. this ringtone comes at me and charge rm1 per ringtone. the same ringtone all over! i didnt even subsribe or want to hear this f-king song. give me my money back !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
khteng Send email
 
May 11, 2016

Unable to surfing

Dear Celcom,

Please advice what is going on to Celcom line! I was unable to loading FB.
I found that not only me along facing this problem, my friends do so.
Please look into it and solve the problem immediately.
kezi Send email
 
May 11, 2016

Celcom oh Celcom !!!!!!

No one from Celcom dare to explain what is going on with your sucks internet line?
Come on....
It has been more than a week.

Do not promote 10G la...300G la.... if you can't deliver to your customer.
ichxxx Send email
 
May 11, 2016

Internet sucks

DEAR CELCOM,

WHAT IS WRONG WITH YOUR INTERNET CONNECTION? I CAN'T LOAD IG&FB PICTURES FOR FEW DAYS NOW. PLEASE LOOK INTO THIS MATTER URGENTLY. I DON'T PAY FOR NOTHING. PLEASE FIX YOUR LINE. THANKS!
Hesterchoy1108 Send email
 
May 11, 2016

Internet SO SLOW

What happened to the data recently? So slow. Example can't load FB and Instagram. Please look into this matter urgently if not will port to others telco.
Naqib Send email
 
May 11, 2016

Celcom First Gold Internet

Dear Celcom,

I've been with Maxis for 10years with no problem with the internet..just the problem they are expensive. Now I'm porting out to Celcom First Gold, and its only awesome in the first 2 weeks..now its getting poor and worse, very slow when using FB & IG. Please Celcom do what you have to do.
Douglas Gan Send email
 
May 11, 2016

Internet is suck and slow

i don't what's happen now days the celcom internet is so slow , i cant even load a picture and my mail . Please fix it as soon as possible .
Amanda Lim Send email
 
May 10, 2016

Celcom Fraud case on bill

IC being used by your dealer to apply postpaid line
Hi Sir/Madam,

I wish to raise a complaint towards Celcom by easily letting other people to use my IC to apply postpaid line & has caused me to be blacklisted by all service provider.

Below is the information:

Name: LIM LI SHEN
IC: 850904065378
ACC no: 90740943
TEL NO: 013 2071339
Outstanding: RM332.75

I wish to apply postpaid line but i had been told that i had owed celcom the outstanding balance & been blacklisted. I have lodged a police report on this recently and reported to Celcom @ Menara Atlan on 30/4/2016. There is no feedback until today. I hope you guys can expedite on this and remove my name from the blacklist.

Thank you.

My email address: lishen_2@yahoo.com

Celcom Fraud case on bill

culin Send email
 
May 10, 2016

Change to Maxis

Dear all celcom user, I dont know what is wrong with my celcom. However it took ages even to load instagram (example). It either my iphone 6 giving a problem, or location wise. Well most of the time i'll be at bukit bintang area, so yeah, i dont think there city centre of KL would having this problem. When I check with speed test, its shown 10-15mbps, which is more than enough for a data speed on phone. however the actual when browsing shows otherwise. Please assist celcom. or else, let us move to Maxis, which is currently giving 15GB for RM150 monthly.

First Gold is currently 5GB weekdays and 5GBweekends which is not too bad for RM80.
But i wouldnt mind to pay extra RM70 a month for better connection.
HundredToZero Send email
 
May 9, 2016

Really Pain Without Unlimited Qouta

Hundred to Zero. Its really good that ONE telco company who can make a FREE UNLIMITED Qouta past 7 month or more. We very thankful for it. Its really relevant when making this type of service for our modern day telco. Even it say "Marketing Strategy" why not just say "The Greater for People". As today, We would make a complain about this "Celcom" from Free Unlimited Qouta at Night to Capacity Unlimited Qouta. Imagine you Pay RM30(last time RM22) to subscribe monthly with extra 1.5 gb and 10 gb for night use. You pay extra qouta rm50 for 5gb during daytime and nightime you have to pay rm5 for extra 10gb during "Internet Burung Hantu". Although all people who get work are easily pay. But for Student, Youngster or Low-Budget user will gonna be suffering. Although this "Complain" or "Word" letter doesn't "Shoot their mind". What worth if you pay for Free stuff rather than pay for extra stuff. Think about it. Celcom need to rise again. As well other Telco company. Sincerely from Celcom user.
radzif Send email
 
May 7, 2016

please bring back internet burung hantu

Please make internet burung hantu as unlimited usage again as i cant afford to pay more, im a college student. Its hard to search and download for reading materials as rm30 only gives 1.5gb data so i stayed till 1 am to download it. My living expenses is not that much as i have to pay my hostel rent that is rm400 a month,rm 30 for mobile data for burung hantu,the rest is for my daily necessity and food...i only have rm650 a month and it preety much not enough..please make internet burung hantu unlimited again..i been a celcom use for 7 years now and please dont let us down
obiwan Send email
 
May 6, 2016

bring back unlimited burung hantu

please bring back unlimited burung hantu.. that's the reason why i bought magic sim.. 10gb is too low.. this bold move will make celcom loses it's customer... please bring it back to those whose own magic sim...
jetyew Send email
 
May 2, 2016

IC being used by ur Dealer to apply line

Hi Sirs,

I wish to raise up a complaint towards Celcom by easily letting other ppl to use my IC to apply the line & cause me to be blacklisted by all service provider.

Below is the information:

Name: YEW CHOON YIT
IC: 781018015353
ACC no: 29222662
TEL NO: 013 7426702
Outstanding: RM874.80

I wish to apply Celcom line but i had been told that i had owed celcom the outstanding balance & been blacklisted. I m asking for the application form to show me but celcom failed to trace the form & keeping ask me to do the police report.

I wish to make a serious complaint here WHY CELCOM CAN BE EASILY LET OTHER PPL USING MY IC O APPLY THE PHONE LINE. I hope celcom must take the faster action to remove my name from the blacklist.

Thank you.

My email address: jetyew_918@yahoo.com
Phone No. 016 2277628
culin Send email
 
May 1, 2016

INTERNET NETWORK PROBLEM

IT HAS BEEN A WEEK THAT WE ARE FACING WORST INTERNET CONNECTION WHEN USING CELCOM. I AM FIRST GOLD USER AND ON OTHERS PLAN PREVIOUSLY AND IT SEEMS WORKING WELL, BEEN USING CELCOM FOR ALMOST 10 YEARS. I HOPE CELCOM CAN SOLVE THIS ISSUE IMMEDIATELY. IF THERE IS ANY UPGRADING WORKS ONGOING, ATLEAST AS A CUSTOMER WE ARE WELL INFORM.
mfirdausazmi Send email
 
May 1, 2016

slow n unstable internet connection

Greeting..
I'm using celcom first gold n the internet speed is so poor where lots of time the speed was under 20k/s and only a few second or so it reach up to 100-200k/s..it make me bored n frustrated when i'm using the internet.
Hopefully your team can respond to this complaint as soon as possible
aniskizara Send email
 
Apr 30, 2016

CELCOM FIRST GOLD

i'd been using celcom first basic before and the line is quite fine so recently i upgraded into celcom gold and i am so upset. the line is very POOR. it shows that my line is H+ and got 4 bars, but it takes so long to even load a picture from instagrams. And this gets more and more worst everyday! Sometimes my phone would suddenly have no signal even when i am in the middle of the city with CELCOM TERRITORY board hang in front of me. Please fix this. i cant explained how utterly dissapointed i am with your service.
Mohd Ramli Ahmad Send email
 
Apr 28, 2016

Over charge prepaid

Dear Sir,
Celcom had over charge my above prepaid no excessively.
It is not accordance to my prepaid package sign.
celcom charge me RM 4.28 Sen for 30 minit call for recent call.
This also happen to previous call.
As such your explanation and credit back is very much appreciated.
Thank you,
Mohd Ramli Ahmad
mdramli@gmail.com
Mohd Ramli Ahmad Send email
 
Apr 28, 2016

+60 13 293 2198

Dear Sir,
Celcom had over charge my above prepaid no excessively.
It is not accordance to my prepaid package sign.
celcom charge me RM 4.28 Sen for 30 minit call for recent call.
This also happen to previous call.
As such your explanation and credit back is very much appreciated.
Thank you,
Mohd Ramli Ahmad
mdramli@gmail.com
Rosli Abdul Halim Send email
 
Apr 28, 2016

Signal line less than 1 bar

Signal line show at my hp less than 1 bar at my home. As a result,nobody can call me. When they tried to contact me,no ring tone but imnediately my hp show missed call signal. Is it true,people said that is because I subscribed the cheapest package i.e RM38 per month including 3GB data and 50 minutes calling time. Tq.
Tracy Tan Send email
 
Apr 28, 2016

data connection

already 2 days the internet cant move at all. always connection problem connection problem.
please fix it.
need internet urgently but cant use.
so shit.
Woody Send email
 
Apr 28, 2016

CELCOM Data Roaming

It seems like I am not the only VICTIM... Go Singapore for one day (~9 am to ~8 pm) with data roaming OFF, but you will get charge for two days (the second day will be charged at 12 AM Midnight, customer service mentioned that it is still possible got charged after leaving Singapore, but I am actually more than 100 km away from Singapore at the time, still can get roaming, really fantastic!!!).
It never happen last year, but it happens almost every time when I went Singapore. No choice, I have to cancel all roaming services (including voice), and found troublesome, now have change my line.
JESSE_CA Send email
 
Apr 25, 2016

DATA ROAMING CHARGES WHEN THE BUTTON IS OFF!!

Never expect that Celcom will simply charge the Data Roaming at all!! This morning my phone was barred and i called up the centre to check what's going on, it's because my payment due and over the limit. The staff told me that the remaining balance for April is RM250++ the problem is why is it so much!! They said after deducted the RM84++ i paid on 29 March to changed the plan, remaining is RM182 (include RM152 for data roaming). I asked when i use the date, they replied during my vacation to HK early April. THE PROBLEM IS I WAS USING THE LOCAL SIM CARD FOR DATA, NEVER TURN ON THE DATA ROAMING BUTTON. How it work when the button is off!! I said i'm not going to pay for the RM152, but only the RM30 and what they replied is i'm sorry that you need to pay minimum RM100 to active back your line. RIDICULOUS!!!

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