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Celcom

Malaysia

Consumer complaints and reviews about Celcom

sam115075 Send email
 
Mar 18, 2017

Data not working

My data was working fine till this morning. Now i cannot load any apps and or websites using my data. But i can call, receive calls, sms and receive sms.
sam115075 Send email
 
Mar 18, 2017

Data not working

My data was working fine till this morning. Now, I cannot even use my data to load any apps or websites. But I can call, receive calls, sms and receive sms normally.
Qbee Send email
 
Mar 17, 2017

Fix line coverage

I take Gold Plus plan for almost a year. I am stayed at Crocker Range, the signal is very poor, my whaaps cannot load any message, if only i went to Pekan, the line is best, but here very poor, unfortunately showed no signal.. can fix ?
Toyolman Send email
 
Mar 15, 2017

celcom line teruk ..slow .. sucks

LIne kat sini mmg 4g lte kunun.. Tp bila da on data.. Buka fbook pun slow loading.. Game. . Youtube.. . Google.. Semua slow.. Atau mmg ni celcom punya bos pun slow ker.. Sampai masalah ni belum d perbaiki. Banyak suda komplen beb.. Sampai bila macam ni.. Sya da banyak langgan data internet.. Saya download mvie selalu failed .. Abis data.. Saya harap celcom bahagian teknikal hantar pekerja kamu p d hapseng plantations jalan jerocco bukit mas lahad datu.. . Tower kamu besar kat sana.. Tp teda guna. . . Celcom kalu masi lagi.. Bgus kamu sila meninggal.. STRESSSSSSS.. .

celcom line teruk ..slow .. sucks

Nora Danish Send email
 
Mar 14, 2017

Internet to slower not stable

Stfu....Hari hari benda yang sama berulang mana tahan. Line dekat sabah kota kinabalu tidak stabil nk tengok youtube pun payah lahh kena tunggu lagi berjam jam sedangkan nk searching google pun lambat sangat.LoL Macam rasa rugi dan tertipu pula beli pelan NO KELENTONG ni Rm50 internet bulanan 10gb quota. Harap pihak berkuasa celcom sila ambil tindakan segera cabut seluruh papan tanda kamu yang ada di atas pokok kelapa tepi jalan kota kinabalu sabah tu ini wilayah celcom 4G. Lo tau sebab memang sudah terserlah line tu macam pantat lahhh.. fixed you line lahhh celcom come on lahh to slow lahh..
Eye Send email
 
Mar 13, 2017

Slow

Why is the internet connection is unstable. I started to use celcom when the internet burung hantu had attracted many people and thethe speed was incredible. From that day the speed is always fast. Lately, the internet is unstable. Somtimes it gotten fast but the max speed is only lower then 500 kbps. Unlike before where it could reach up to 2mbps even on a 3g smartphone. And now the connection was so unstable that even I want to send whatsapp message, I need to w8 atnew lest 3 to 10 sec. It is getting worst that people around me is starting to chang to other sim such as digi. You now that I wasted my money on rm50 for 10gb for 1 month that I can only use half of it because of the unstable connection. And the 20gb youtube and internet burung hantu was also a waste. Please fix this as soon as you can before peoples started to change to other sim.
Tan12 Send email
 
Mar 13, 2017

Celcom betul betul lambat

I can't understand how come the line is so slow. Even I bought so much GB, that is can't finish. One page have to wait so long. So more error will be happening. Call to customer service , it seems like normal. What is going on? Pay and get invaluable data. No worthy. Kindly please upgrade your system or else customer will change to another data plan.
PenggunaYangDahLamaBersabar!! Send email
 
Mar 13, 2017

INTERNET SPEED YG MAKIN LAMA MAKIN MACAM HARAMJADAH!!!

THIS IS THE "WORST INTERNET EVER" !!! .. SANGAT MENGARUT !! .. LINE LEMBAP MACAM SIPUT BABI PANJAT GENTING HIGHLAND !!! .. BUKAK YOUTUBE NK TENGOK VIDEO 180P YG DURATIONNYA X SAMPAI 5 MINIT PON PERLUKAN 2 JAM ?? .. 30 MIN TUNGGU 49 SECOND JE DPT ?? .. KEBAB*AN APAKAH INI ?? .. PENGGUNA BAYAR UTK SERVIS BEGITUKAH ?? .. BUAT PLAN BUKAN MAIN GEMPAK .. NO KELENTONG BAGAI APA SEMUA .. HABIS ADAKAH INI BUKAN SALAH 1 BENTUK PENIPUAN JUGA ?? ..YANG MANA PENGGUNA BAYAR UTK SERVIS TAPI KETAHIAN YG DIBERIKAN DARI PIHAK TELCO CELCOM ?? .. MALAS BANYAK CAKAP LAGI .. I'M SWITCHING OTHER TELCO ..

CELCOM = TELCO PEROMPAK !!
suhaimi0426 Send email
 
Mar 13, 2017

Masalah coverage

aku dah x larat nak buat mcm mna nak setting fon... Dah berkali col celcom nak dapatkan keputusan yg baik... Dari tahun lepas 2016 sehinggalah hari ini 13/03/2017 masalah coverage internet celcom masih x pulih.... Kalau sewa line tu RM30 atau bawah RM50 ok lah... Ni celcom platinum kot.... Coverage hampeh... Amat kecewa....dulu aku ingt maxis ni down... La ni kat dlm hitan pun ada 4g lte... Gambar bawah ni aku tes speed maxis

Masalah coverage

Benz Neo Send email
 
Mar 11, 2017

Celcom low connection

I live around permyjaya, miri, Sarawak. I would like to complain the celcom line. Firstly, the telephone connection is always show low signal or not signal at all whenever I'm in my house. Hence, I have to go outside of the house, to get a good signal. It is quite troublesome, especially during the rain. Secondly, because of the low connection, I cannot surf the Internet. So, what's the point paying ~RM100 everymonth without enjoying the package. Thirdly, it is getting worse from week to week. Sometimes, I have to walk around my further from my house area, just to get stable signal. This problem started around November 2016 and increasingly annoying. Please help to fix this Celcom. Thank you.
rameshkannah Send email
 
Mar 10, 2017

Poor Celcom reception and data slow

We from Kota Kemuning have highlighted that we are experiencing an intermittent signal reception issue plus slow data performance. Call has been logged since last year but the response that we got that the issue has been resolved and case closed. Issue still persistent and causing so much inconvenience when phone goes "NO SERVICE". When trying to call us during this period, it was indicating that the number not in service. Hence, I use to miss all the important calls. Till the extent I have to reboot my phone several time to regain the reception and move to some other spots to get the signal. This hassle has been ongoing for 1 year till I gave up and just port out to Maxis after settling the remaining outstanding after the cut off date. Now when I call the Celcom customer service, they are claiming that I have to pay the full amount for a month which is not fair even after porting out to Maxis.

I hope that this need to be addressed in terms getting a solution for the reception issue and data slow performance. Else Celcom going be a failure.

Please do something about this.

Thanks.
APPLE_PIE Send email
 
Mar 7, 2017

CELCOM LINE SUCKS!!

I'VE BEEN USING CELCOM LINE FOR ALMOST 10 YEARS NOW.BUT RECENTLY THE NETWORK SERVICE AND INTERNET IS VERY SLOW.AND SOMETIME SUDDEN DISCONNECTED. THIS MATTER REALLY DISRUPT MY WORK.AS A LOYAL CELCOM CUSTOMER I URGE CELCOM COMPANY TO FIX THIS PROBLEM ASAP!!! WITH SO MANY COMPLAINT I THINK THE PROBLEM IS REALLY AT YOUR(CELCOM COMPANY) SIDE . SO PLEASE PLEASE FIX IT!!!! If still the same I think I'll just change to another telco . LOYALTY FOR 10 YEARS NOT WORTH IT !!!

REGARDS,
DISAPPOINTED CUSTOMER
Ini Abey lah Send email
 
Mar 7, 2017

Connection problem still not been fixed. SERIOUSLY!! do the developer actually read this reviews.SERIOUSLY!!!!!!

At my kampung kepayan kota kinabalu.sabah connection problem are mains concern about us here. I've been report this issues to the developer about what us experienced in this a couple days ago but still didn't successful. Still No feedback until now!!! This used to be amazing and alot of fun but with the implementation
Of the flawed system and lack balance between. This has become stale. It lacks any sort of sense of progression and accomplishment for us as it becomes a competition of who gets rigged and who gets the best
In the current meta. It is beyond absurd. It is like the only goal to progress is to wait for your own underhanded slaughter. With the current meta of this it is becoming lackluster. I wish i can support this server more but i'm cutting close to giving up on this. Right now, i would't even dare recommending it to any friend at all. Please don't ruined what shred of appeal this had left. Just wait until it became a huge gold digger like so many others. DON'T try it. Customer service is not there.
ROBOT RESPONSE.
Zoukzoux Send email
 
Mar 6, 2017

Fix the connection ASAP

Please fix the connection ASAP.. small town connection slow, now at city, line syill the same.. please!!!!!
U giv 40GB BIG GB 4G but the lime stil like a snails !!! Or this is ur actually bisnes style???!!!!
celcomku Send email
 
Mar 6, 2017

Line Slow

Line di kampung nakhoda batu caves sangat slow, 2 atau 3 bulan masa mula2 pakai line ni ok. selepas tu 4G on off. ( bulan jun 2016)
Dekat seri rampai juga line sangat slow dan tak stabil.
Jeffz Send email
 
Mar 5, 2017

internet 4g bars

line 4g, internet, tpi, gve a shit....mkan duit je banyak, dah tu bagi cutomers tai... come on, berbisness tu biarlah halal sikit. "jangan nak mkan duit lebih."...contohnye..negara vietnam... mreka pkai ip ke hp biasa ke.. tetapi ttap juga internet bagus... walaupun ip bgi more smoothly connction... tpi celcom... banyaknye tertapi... i knew some of the nature of business which is for profit, but for as a service provider, u shouldn't do the same... u should give what customer pay u lah...rugilah klau u buat iklan besaran dkat tv ke radio ke INI WILAYAH CELCOM lah.... buang duit!== buat bnyak mna pun promotion klau service mcam tai... orang takkan tetarik punye... ye ..mreka akan tetarik... tetapi slpas beberapa blan... pasti pelangan pergi trbang ke pokok lain....celcom services n internet tai daknya... not complain... just gve u motivations to treat customers in a good way.... ignore grammar... asal faham
Ini Abey lah Send email
 
Mar 5, 2017

Distressed and anger

Dear, celcom axiata.sdh bhd.co .In the name of our mother virgin mary. Please and please!!!! Listen to us.
Fix the connection problem is not stable that i've in my area kepayan kota kinabalu sabah even though in 4G state.....NOT FUN!!! have a nice day. God bless you and your company.
bung Send email
 
Mar 5, 2017

I got E network

I got poor internet network on my phone during at home or anywhere I go and it happened almost for a week now..I used to be a loyal customer for a decade but now im getting annoyed with this kind of service..please fix ur coverage la celcom..worst at tambunan and penampang area..mula2 ok seja skrg mcm tai ooo..bulan2 bayar ontime jga..
doflamingo92 Send email
 
Mar 4, 2017

Xpax simcard

Hello, i paid money like the others. And i have same complaint too. U r ruined my day... worst connection ever. I think there might be internal issues in celcom. Pls fix ASAP. ur 4g coverage is good around here. But ur internet ftw? Fast 4g lte they said... lol
zerks Send email
 
Mar 4, 2017

line EDGE??

Mntx celcom tolong upgrade coverage kt kampung bahagian manir.. Saya balik kampung buleh line EDGE.. Perghh.. Nk bukak google pn x leh... Harap celcom bleh upgrade coverage kt kampung saye.. Bleh H+ x pe dh kalu x bleh lte pon..
Amirkim98 Send email
 
Mar 3, 2017

Disconnected frequently

I pay 85 ringgit per month for an internet that can randomly disconnected and go down to 0KB/s. Fix this! please celcom have some dignity.
fairus Send email
 
Mar 3, 2017

line internet slow

line internet sangat slow di kawasan perumahan guru jalan tanjung kidurong, bintulu. menyusahkan saya untuk online key in data murid. nak download satu movie pun nak kena tunggu sampai 3 jam. minta tolong pihak celcom bintulu cabut semua papan tanda "INI WILAYAH CELCOM" sebab dah terbukti line cialcom memang SANGAT TERUK. DIGI lebih berkualiti berbanding cialcom walaupun kuota agak mahal. mohon diperbaiki servis dan kualiti line cialcom diseluruh Malaysia. pengguna rasa tertipu dengan jumlah wang yang dibelanjakan untuk membayar bil dan prepaid.
Tukang Masak Send email
 
Mar 3, 2017

NO SERVICE AT MIDNIGHT AND POOR CONNECTION

I'm gonna crazy if I stay with Celcom for the next few day. .I stop using DiGi and change to ur line .but I got the worst connection .very very very bad connection . .waste my money . .I think it is better than DiGi but. . hmmm. .I'm gonna change to DiGi again. .good bye Celcom. .ur service ur internet line ur connection is so bad. .
Ffirdaus Send email
 
Mar 3, 2017

Worst line ever

Ive been using this prepaid line about a year and half. At first i was really amazed with the high speed and stable connection. But i dont know whats happen to this world that make your connection become the worst ever in this era. Its kinda funny when your 4G connection lost recently in centre of the city. Im study in Pasir Gudang thats why im still using this prepaid line because there was no other connection available there. So i decide to change to the other network service since you devs didnt appologize to the loyal consumers about this worse line in your connection service. And ya about your "NO KLENTONG" service, please make it REALLY NO KLENTONG otherwise you will loss many loyal customers soon. I am looking forward for your feedback. Thank you.

Customers's voice.
Nora Danish Send email
 
Mar 2, 2017

sila meninggal...

Celcom is bullshitt badass service ever layanan kurang santun...puihh. Line lebih teruk dari manusia macam kura-kura baek tk payah jadi orang. Saya langgan internet bulanan 1month RM30 5GB QUATRA sia-sia jer rasa macam nk baling jeh hp nii. Rasa macam menetap dalam hutan. Wtf? Sedangkn nk buka facebook pn payah. Puihhh.....Rasa sangat terluka hati ini reload Rm30 untuk 5GB quata is like piece of crapp. Oky la, next time to start a business ur must try to be honest first to ur customer before we can put high respect to you service...puihhh!!!

Ini semua salah njib!!!

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