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Celcom

Malaysia

Consumer complaints and reviews about Celcom

gamebookz Send email
 
May 10, 2018

kredit tolak tapi x de internet

Saya langgan pelan lewat malam mingguan kemudiaan lepas habis seminggu,dapat mesej yang kata pelan lewat malam anda telah diperberbaharui....tapi bila guna slow...bila check baki internet lewat malam,dapat mesej kata anda belum melanggan pelan lewat malam...tolong jelaskan... :)
Muhammad Azizi Send email
 
May 9, 2018

Line coverage

Setiap kali saya balim ke kampong halaman saya semestinya saya beli data anda untuk mencapai tahap kelajuan yg optimum...tetapi kelajuan yg diberi hanya selaju seperti data basic....ape jadah ni...korang ingat aku bayar untuk ape lahanat...cb punya celcom....lepastu tiap2 pukol 12 line terus hilang...bukan aku sorang...tpi aku tanya setiap kawan aku yg pakai celcom semua sama jawab...pukol 12 line hilang....pukimak lah korang buat kerja mcm mana sial...
tika Send email
 
May 8, 2018

makan kuota walaupun ada free late night youtube

sy dpat mesej free late night youtube tapi data saya ttap kna telan. please fix. haihhh. dan iflix subscription knpa x dpat? sy sptutnya dpat ifpix premium free, tapi x dpat pun. please fix.
Hanaaa Send email
 
May 3, 2018

Data internet

Dear celcom,

I've been using this line for almost 10 years but nowadays celcom keep making me disappointed.
Data internet cepat betul habis. Kadang2 macam x makes sense langsung. Hari tu sy langgan add on Facebook RM 1 untuk 2 GB for 24hrs. Pukul 10 waktu sy tengah on Facebook, celcom sent msj bagi tau data tinggal 30%. Sy off facebook, dan sejam selepas tu celcom sent msj bg tau data tinggal 0%. Seriously??? Bukan sekali tp dah banyak kali berlaku. Dan tengah hari tadi pun sy langgan add on rm 3 utk 2 GB, sy guna data kalau ikutkan x sampai 1 GB pun dan 3 jam selepas langgan celcom bg tau data tinggal 30%.

Last dah guna celcom, adios.
ManisC Send email
 
May 1, 2018

Celcom's embarassing QOS

Celcom, Celcom......
It is with great disappointment that Celcom, a pioneer mobile group...has the worst service QUALITY in the country.
And it seems that you have done NOTHING about it.
I am very unlucky, like thousands others who are bound to some stupid contract with you...and can't get out till it expires.

Why is the service in Shah Alam area, NOT even densely populated, so PATHETIC????

It is such an embarrassing situation and fortunately, my other 11 lines in house are from Digi and Maxis.....

Time to relook at you service , people and attitude (worst than Government servants)..... or sell the company to another better Telco group...
arrency Send email
 
Apr 27, 2018

Bad Internet Services

Celcom, celcom..ni dah kedua kali aku muncul dekat complaint board dan korang masih buat perangai.Aku pkai postpaid Celcom First Gold tiap bulan tak pernah miss bayar .Kadang -kadang bayar smpai RM100+ walaupun yang aku ambil ni sepatutnya bayar RM80+ je .Takpe aku faham .Yang aku tak fham sebulan bulan nie line korang xpernah bagus.Msalah oii..Asyik E memanjang dah tu data pulak slow betul .Berapa kali try cari 4G & 3G .xlama ok lepas tu E balik slow balik ..eee geram lah aku .Apa guna bayar data yang xpernah digunakan .nanti rajin pulak korang hantar bil minta bayar tiap bulan .Abis tu data yang xpernah pakai tu free je lah aku bayar korang.Amboi amboi amboi ..Pandai betul kaut keuntungan ye..Nanti rezeki x halal tau lah tuhan hukum.Sekian.

Luahan hati pengguna celcom.
surae Send email
 
Apr 25, 2018

Overcharge

hi celcom.

I already disconnected my celcom line through celcom center counter.then,they say i have to pay for next month since its already mid jan 2018 which it bill for feb 2018 .i already pay for the bill of Feb 2018,and disconnect.After make the payment,i already call the center and make double confirm.they say my celcom line already disconnect & no bill will charge onward.

Yesterday,this month April 2018 celcom email to me.celcom send me bill for this month. ?????????????? .i not using it & disconnect,so where does this bill come from ?

i call the center,they say the account stiil active ?and i have to pay for this month biil & next month which April & May 2018.
are you doing your job properly ?how many time i need to pay ?

I need an immediate response and explanation, please do waive off the charges.

From,
UNHAPPY CELCOM USER
Rawkerz Send email
 
Apr 23, 2018

NETWORK PROBLEM

For the past few months, I'm having problem with celcom network in my residence area and sometime in the city. I'm fine if the free internet that i got from reload bonus having speed problem. But, what i cant accept was i get bad network speed for what i've subscribed and paid. Sometimes, what more even worst was my network turns to E or no network at all. i dont understand why Celcom line getting worst these days. Feels cheated most of the time. I get 4g line but the speed was like worst than 3g. When i made a complaint in celcom customer service, i have to open FB for the sake to make complaint or chat with your team, which i found ridiculous as some people fade up using FB these days. And the solution they gave, doesn't seems fix the problem at all. Please improve your service Celcom. I've been loyal to celcom for the past 16years. After facing these network problem, i doubt to apply for postpaid plan. You know that Celcom are the most expensive telco among others. In term of coverage, i respect that, but what can we feel proud of if we suffered from these network down and so on. Please improve your service ASAP. Thanks.
Rawkerz Send email
 
Apr 23, 2018

Network problems

For the past few months, I'm having problem with celcom network in my residence area and sometime in the city. I'm fine if the free internet that i got from reload bonus having speed problem. But, what i cant accept was i get bad network speed for what i've subscribed and paid. Sometimes, what more even worst was my network turns to E or no network at all. i dont understand why Celcom line getting worst these days. Feels cheated most of the time. I get 4g line but the speed was like worst than 3g. When i made a complaint in celcom customer service, i have to open FB for the sake to make complaint or chat with your team, which i found ridiculous as some people fade up using FB these days. And the solution they gave, doesn't seems fix the problem at all. Please improve your service Celcom. I've been loyal to celcom for the past 16years. After facing these network problem, i doubt to apply for postpaid plan. You know that Celcom are the most expensive telco among others. In term of coverage, i respect that, but what can we feel proud of if we suffered from these network down and so on. Please improve your service ASAP. Thanks.
Rawkerz Send email
 
Apr 23, 2018

NETWORK PROBLEM!!

For the past few months, I'm having problem with celcom network in my residence area and sometime in the city. I'm fine if the free internet that i got from reload bonus having speed problem. But, what i cant accept was i get bad network speed for what i've subscribed and paid. Sometimes, what more even worst was my network turns to E or no network at all. i dont understand why Celcom line getting worst these days. Feels cheated most of the time. I get 4g line but the speed was like worst than 3g. When i made a complaint in celcom customer service, i have to open FB for the sake to make complaint or chat with your team, which i found ridiculous as some people fade up using FB these days. And the solution they gave, doesn't seems fix the problem at all. Please improve your service Celcom. I've been loyal to celcom for the past 16years. After facing these network problem, i doubt to apply for postpaid plan. You know that Celcom are the most expensive telco among others. In term of coverage, i respect that, but what can we feel proud of if we suffered from these network down and so on. Please improve your service ASAP. Thanks.
Rawkerz Send email
 
Apr 23, 2018

Network problem

For the past few months, I'm having problem with celcom network in my residence area and sometime in the city. I'm fine if the free internet that i got from reload bonus having speed problem. But, what i cant accept was i get bad network speed for what i've subscribed and paid. Sometimes, what more even worst was my network turns to E or no network at all. i dont understand why Celcom line getting worst these days. Feels cheated most of the time. I get 4g line but the speed was like worst than 3g. When i made a complaint in celcom customer service, i have to open FB for the sake to make complaint or chat with your team, which i found ridiculous as some people fade up using FB these days. And the solution they gave, doesn't seems fix the problem at all. Please improve your service Celcom. I've been loyal to celcom for the past 16years. After facing these network problem, i doubt to apply for postpaid plan. You know that Celcom are the most expensive telco among others. In term of coverage, i respect that, but what can we feel proud of if we suffered from these network down and so on. Please improve your service ASAP. Thanks.
Celcomyahudi Send email
 
Apr 20, 2018

Tolong baca sialcom

Apa masalah celcom...klau dh tak boleh nk beri prkhidmatan trbaik...tutup ja cmpny....ckup2 la dgn servis mcm ni...buat malu melayu saja..org nk buat bisnes kau pn nk buat bisnes..tp bangang...common la skrg thun 2018...buat malu saja...nk bgtau kwn2 pn malu dgn prkhidmatan sialcom ni...kalau bca tu tolong la reply wahai sialcom....
studentlagi Send email
 
Apr 18, 2018

internet slow

saya pakai pakej celcom gold, sebelum2 ni pakai laju macam streamyx, masuk 2018, bayar saje je dekat rm90 sebulan tapi x boleh guna internet langsung. slow sangat2 line. buat hotspot dari fon dengan data rm10 tu pon laju gila. memang nak terminate lah. kawan2 ramai pakai digi, murah pon murah, gb pon lagi banyak. adios celcom
JJJJJJJJJJJJJ Send email
 
Apr 17, 2018

I just want to play a game to release stress

I paid RM 80 to 100 every month and get 10 GB of data per month. Sounds good? No. This has the been the shittiest network provider I have experienced so far next to UMobile. Load a simple web page took 5 minutes, video at highly low resolution, and recently the hype game PUBG, I barely can play thanks to the mobile network provided. I could not even pass the loading phase thanks to Celcom. Please la fix your network, people are desperate to have a good connection now and then. I am asking my friends not to switch to your network provider no matter how attractive your mobile plan may be.
Nadzeri Send email
 
Apr 17, 2018

Line internet problem

Line internet problem di KBN Maran..mohon periksa segera tower di kbn maran
Maie Twinsjohor PA Send email
 
Apr 17, 2018

Celcom sial

kenpa sjak akhr2 nk line mcm sial...tak menentu...nk tgj youtube sgkut...fb sgkut...nk main game sgkut...sglnya...mcm sial...data mericik...tpi line mcm sial...tak ad pendirian...mcm hanat...babi celcom...stress...esok ak tkr line lain...sial
Maie Twinsjohor PA Send email
 
Apr 17, 2018

line celcom tak menentu...mcm sial

ak nak tnya dgn celcom ni...ape sal sejak ni line tak menentu...nak main game...sgkut²...tgk youtube...stuck....ak bli mhl²...bkn murah...siap topup...mcm celaka...baik ak pakai mxis...mcm haram lah ak tgk....siallll
Celcom**** Send email
 
Apr 16, 2018

Tukar handphone?

CIBAI punye CELCOM..ko ingat aku tak bayar service ko ke..menyirap aku dengan line SHITT..line slow!!GPRS kadang NO SERVICE!! Aku call costumer service..tanye asal line teruk..cik celcom tu pon tanye..area mana? Line awak je ke yang slow? Aku pon cakap YE..line aku slow dan ada lagi..aku cakap la asal line 4G tapi 1or2 bar??cik itu pon try settle kan masalah aku..borak punye borak..CELCOM tak dapat detect aku pakai henpon apa! Kiranya dia nak cakap henpon aku ni problem..okay lagi..aku pon tanye..habis tu macam mana??cik tu suruh aku tukar henpon!! Oiiii CELCOM..ko ingat harga henpon tu sama ke dengan harga sim KO haaa.. BAIK ko cakap suruh tukar ke MAXIS atau DIGI atau lain lagi la..kalau tukar henpon pon line macam SIAL buat apa gilerr!!!
Hock Hean Hui Send email
 
Apr 16, 2018

line down

since this morning, we can't make any call event line is 4GB . Hope improve the services immediately.
Thanks.
lee91 Send email
 
Apr 9, 2018

line celcom sangat terok

TOLONG!!!!
PERBAIKI DAN NAIK TARAF LINE SECEPAT MUNGKIN
KAMI BAYAR UNTUK DAPAT KAN DATA,BUKAN FREE
TAPI LINE NYA MENGALAH KAN SIPUT ...
APA MASALAH SEBANARYA CELCOM NIE
SEMUA PROMOTION GEMPAK -GEMPAK..TAPI HUJUNG NYA MELINGKUP...
DEKAT KAMPUNG SEBELAH SEMUA DAH 4G..KAMPUNG SAYA,PAKAI LAH LINE H OR H+..TERKUIL KUIL DEBUANT NYA...JANGAN LAH MEMILIH SANGAT. .DEKAT KAWASAN BANDAR BERDESUP LINE NYAA...SAMPI KAMPUNG KEJE LOADING 24 JAM...JANGAN MEMILIH BULU SANGAT..
SEBELUM KAMI RAMAI RAMAI TUKAR KE TELCO LAIN
LAGI 1...ADAKAH PERLU UNTUK TERIMA 10 ADUAN BARU PIHAK CELCOM NK PERBAIKI...
TOLONG AMBIL TINDAKAN DENGAN SEBERAPA SEGERA
(LEE_91)
Muhammad Adam Send email
 
Apr 8, 2018

Throttled data

Hi, I'm a Celcom First Blue user. Why am i not receiving the full pleasure of my data? I've paid the monthly payments but still i am throttled...please do something celcom (0196057775)
Adrian.S Send email
 
Apr 7, 2018

Slow Mobile Data

Recently, Celcom service (mobile data service) is extremely bad. The internet speed is slow no matter indoor or outdoor. A stable internet speed is what customers pay for, but in return Celcom provide slow internet speed (disconnected from the internet sometimes). I will definitely change to other operators if the problem is not being settled.

Celcom, Brand of Disappointment.
Nel Send email
 
Apr 6, 2018

Overcharge

I have change to maxis from Celcom due to uncountable bad experience, I try to settle the outstanding fees, but I unable to check the bill online, I didn't receive any letter for any fees, I try to walk in to celcom centre but they told me unable to check, it's like a treasure hunt course, tough and a lot myth to solve.
Finally able to call them and they said they charge me one month postpaid fees instead of pro-rated for 4 days. Was been threaten, if u don't pay, be prepared to be blacklisted in Ctos.
Zulutango Send email
 
Apr 6, 2018

4G CELCOM SLOW, X SEPERTI YG DIHARAPKAN... MACAM SIPUT

Saya pengguna celcom gold nk komplen sikit ttg mutu perkhidmatan internet celcom 4G di Gemas Negeri Sembilan teramatlah slow mcm 2G....bayar mahal servis macam harammmm...pihak celcom please tgk2 kan kot2 ade ape2 problem ke ape ke atau celcom ni menipu customer dr segi internet
haqimzamzuri Send email
 
Apr 5, 2018

line slow . babiii

Aku nk complain psal line , slowww nk mmpusss .Semalam aku ada urusan penting nk kene settle . kau tahu ape yg jadi? . data hilangg . Babi betull punye syrikat rangkaian . aku punye urusan postpone abis . BODOHHHH ANJING LAUNCAU . bukan sekali dua jdi mcm2 ni , byk kali kot babi .Aku sabar j .tapi kli ni sabar aku hilng . abis urusan tergendala .Citer arini pon sama la . langgan yng bulanan sia2 j anjing , line macam babi . nk main game pn x blih , sosial media yang post smlm lgi .loading manjangg . tahniah berniaga macam babi . mkn la duit haram . BODOHHH .tukar digi ke maxis ke lagi baik r taikkk .sialllll!!!

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