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Celcom

Malaysia

Consumer complaints and reviews about Celcom

Wong88 Send email
 
Dec 19, 2017

Data tiba-tiba tak boleh jalan

Kenap line celcom sekarang begini...data tiba-tiba tida berfungsi walaupun saya baru beli data...
firdaus1205 Send email
 
Dec 16, 2017

Internet slow

Tolong periksa coverage di kawasan BATU RAKIT, KUALA NERUS, TERENGGANU. Tolonglah check sebab nak guna untuk hantar assignment pun lembab. Saya sebagai student memerlukan internet yang stable untuk membuat assignment dan sebagainya. Jadi saya memerlukan kerjasama dari pihak celcom untuk membaiki perkhidmatan line coverage supaya saya dapat meneruskan perkhidmatan saya bersama celcom. Terima kasih.
Zzz Send email
 
Dec 16, 2017

Poor Internet Connection

I have complain about Xpax Internet connection at my place (Tuaran, Sabah). The Internet was so slow and i can't even send any chat using Whatsapp app that required only basic data. This happened for so long and i hope you can fix this. The line is 4G but with only 1 bar. For your information , I'm using xpax simcard with 10gb free basic internet and 10gb Facebook but it's no use because the Internet was so slow. When i redeemed my unlimited weekend data , i can't even use it and it became wasted. The internet was slower than snail 🙄🐌 . It became worsen everytime it raining .I really hope you can improve your service and fix this problem because it's getting annoying. My advice, don't ever buy that xpax simcard like mine, it's wasting money if it's continue like this. Please Celcom, improve your service! Thank you
sukan7 Send email
 
Dec 13, 2017

TAC Service

Very often I am unable to receive bank TAC via my celcom mobile phone. Celcom and banks have confirmed that there is a problem with Celcom lines receiving TACs. Why hasn't this been resolved and why doesn't Celcom inform their customers when this problem occurs? It is a waste of time sitting by the PC waiting for a TAC which never comes for a whole day. And Celcom's Online Customer Service (AMA) which is Facebook Messenger Chat is not even replied by anyone.
haha1010 Send email
 
Dec 12, 2017

KENAPA TERLALU SLOW

Saya beli internet rm50 tapi macam siput takleh tengok video movie orang nk main game x syok kenapa lah internet slow dulu bukan main stabil walau tak bape laju sekarang nk maingame pun lambat naik gila aq
En.Mimpi Send email
 
Dec 9, 2017

Coverage, Internet, 4G problems

Yesterday, i got zero connection. Before this, the coverage and internet was 7/10 but now there is this issue i need to address. Just a moment ago my internet suddenly went missing, and i cant access *118# as a message pops out saying there was a problem connecting. I want to check my internet balance but failed. 4G is also a problem. My phone has 4G but i cant lock on too 4G without using an app that helps me connect to 4G. Sometimes my internet went down to H/H+ . This is the 21st century not 90's. Please upgrade your system and coverage by building celcom towers more

Coverage, Internet, 4G problems

morningrain Send email
 
Dec 9, 2017

Scam

I have ported out from Celcom because I always received double charge from my subscription. I have already switched to other telco and never face any problem like this. I ported out before my next cycle, there is still alot of data left, but few months after i received a letter from the debt collector stating that they have send me reminders of my final bill ( which i never received any ) I am forced to make the payment within 7 days or they will send me another lawyer letter. So I made the payment. Hoping i can get a refund for the final bill, because i have never use Celcom service at all for the money I have paid. Please don't scam your customers. Same thing happen to my colleague but he go to the center and complain, in the end they have dispute the final charges.
morningrain Send email
 
Dec 9, 2017

Scam

I have ported out from Celcom because I always received double charge from my subscription. I have already switched to other telco and never face any problem like this. I ported out before my next cycle, there is still alot of data left, but few months after i received a letter from the debt collector stating that they have send me reminders of my final bill ( which i never received any ) I am forced to make the payment within 7 days or they will send me another lawyer letter. So I made the payment. Hoping i can get a refund for the final bill, because i have never use Celcom service at all for the money I have paid. Please don't scam your customers.
morningrain Send email
 
Dec 9, 2017

Scam

I always get double charge by Celcom, or so called advance payment. Every month i have to pay double my subscription which is RM200++. so i decided to switch telco. Months after i have port out, a debt collector send me a mail said that i owe them RM100++ and need to paid within 7 or i will get a lawyer letter for RM100 lol. In the letter they stated that they sent me reminders for the payment, which i never receive anything at all after port out for a few months already. Anyway, i have paid it and will try to get a refund because i have ported out before the next cycle and I did not use their service after that at all. Please don't simply scam your customers
muhammad85 Send email
 
Dec 7, 2017

Line Terlampau Slow

Line kawasan Sungai-Sungai 1, Sugut, Sabah sangat teruk, kami tidak dapat akses internet langsung. Nak hantar email pun susah, download email 1mb pun ambil masa lebih 1 jam. Kami di bawah syarikat Boustead Plantation sangat2 perlukan komunikasi yang lebih baik. Sila cek kuota data kawasan ni atau masalah lain.
Yui Send email
 
Dec 7, 2017

Poor network coverage

Disappointed!!!!i have been using celcom since I have a phone to use but gradually,its not getting better,the network getting worst. And now i change to toneplus which is also using the celcom line. I guess im just being stupid for changing the telco but still using the same line as I hope one day celcom would change. Im being loyal celcom, so please do something, or u will regret it later since at terengganu, the most populor telco now is digi. Very satisfied. Dont loss your customer ever again. I'm the only one left in my big family which is still does not want to change the telco. But if this keep on going, i guess i have no choice. Sorry for poor language.
Iqbal0837 Send email
 
Nov 26, 2017

Celcom penipu

Celcom penipu.Kate line aku habits mase 15.12.2017 tibe-tibe line aku hbais pada 25.11.2017 keling la celcom ni.membazir duit aku je.
Iqbal0837 Send email
 
Nov 26, 2017

Celcom penipu

Celcom asyik tipu aku je.Kate line habis pada 15.12.2017.tibe-tibe line habis 25.11.2017 keling la celcom ni.kimak tul.membazir duit aku je.
Waaa Send email
 
Nov 24, 2017

Lmbat proses

Request internet burung hantu kul 1 lebih dpat msg kata tunggu request tengah proses smpai kul 3 pun tak dapat lagi duit 4 kali dah telan duit haram sial kau makan cb
meishi1705 Send email
 
Nov 22, 2017

4G INTERNET TOO SLOW

I sub a first gold line at previous year,and Celcom 4G was fast at previous year also and i use first gold and pay by postpaid,now i so dissapointed about this 4G line it was too slow until be a problem for using to sending message at whatsapp,wechat,messager etc .I have some importance documents cant send sometimes and be a trouble .The problem is i have already complaint for many times,why still not improve or fix it?I also have pay money every month and where is my fast internet?4G always show at my screen on phone but internet slow i think not only me have this problem also .I hope that Celcom can fix this problem well ,and always let me have trouble i think i should change line ,so dissapointed now
so lol Send email
 
Nov 18, 2017

rasa mcm kena tipu je ngan celcom

Takde gunanya klau bayar/top up byk Kali tapi line network mcm sial je baik takyah hidup je celcom ni..customers habis byk duit utk guna line net celcom,dorang tetap buat hal masih lg lembap..klau terus mcm ni sampai bulan2 depan still sama mcm sekarang baik buat protests besar2 je kat HQ celcom biar dorang tahu ape perasaan customers yg tengah alami sekarang ni..celcom sedap2 dpt duit kita free2..kita menderita dengan keadaan sekarang
so lol Send email
 
Nov 18, 2017

rasa mcm kena tipu je ngan celcom

Tak ade gunanya bayar/top up byk kali tapi line network mcm sial baik takyah hidup je celcom ni..customer bayar/top up byk kali tapi celcom still bodoh tak improve dari kesilapan lama tetap buat hal jugak..klau terus mcm ni baik buat protests besar2 he ke HQ celcom biar dorang tahu skit ape perasaan customers yg guna celcom
kenjin Send email
 
Nov 18, 2017

Regret

I purchased a device + plan from Celcom recently. I have been a loyal customer to another Telco for many years, recently decided to take up another line with Celcom. Expectations high on Celcom to provide their best service but unfortunately it has been a BIG letdown.

First, the new number I got is not a new number at all. I am receiving phone calls/WhatsApp/SMS from previous owner's contacts. Went to Celcom branch, explained, and was given a new number which was supposed to be activated within 48 hours. It has been 6WEEKS already and nothing is done. All I get is system down, next reason the new number has been already taken, had to choose a new one. Hello, you think I got time for this joke? I have to delay printing all my business cards because of this? 6WEEKS to fix system? What kind of reason is this?

Next, 4G LTE? Loading page at 0K/s? Please, if you are going to promote how fast your network is, make sure it is FAST. All you are doing just promoting without any proper service or action. I guess I do not have to explain further on this as I am not the only one complaining about this issue based on all the complains I read here.

It seems to me that I have made a bad decision choosing your service plus the upfront I paid for the plan is for one whole year. My monthly plan is RM98, does not seem worth it at all. 20GB data seems useless as well, no point giving so much data when consumers cannot enjoy using it properly.

Disappointed.
Faberlane Send email
 
Nov 16, 2017

4G service slow, very slow

The speed of Celcom 4G service is unbearable, image download was slow, and internet search no respond and next to retype. As the biggest telco in Malaysia, such incompetent service is a huge dissappointment. Has been using their service for 20 years, and its seem that the comoetitors are gettinf better and provide better service....may be is time to change...since they show no signs of improvement or at least inform the customers what was going on and when will it service be improved.
Lacey Send email
 
Nov 16, 2017

Celcom SCAMMER and LEMBAB

Celcom ni sejak sebulan lebih ni mmg teruk giler.lembab teramat sangat.tiap kali nk bt something nk online banking nak window shopping mesti x lepas.sampai pernah sekali CIMB block online payment sebab celcom bangang yang lembab giler.tiap bulan amek internet plan RM50 pn rasa mcm da x bbaloi je.tu bru rm50 utk internet belum lg topup biasa.tiap bulan melabur at least rm150 utk celcom topup tp service mcm haram.celcom ni patut kena boikot biar padan muka.selagi x terkena selagi tu la korang layan customer mcm taik.dah tu suka curik kredit sesuka hati.kadang2 try amek rm1 late night internet tunggu punya tunggu pn x masuk2 1gb late internet tp kredit kena tolak.bkan sekali dua benda ni jadi,dah berkali2.sabar pn ada batas dia.kalau da asyik kena scam je mana tahan.kadang2 tu internet tak pakai banyak pn tapi data cepat low.kredit pun pernah kena curik rm10, konon sebab nak ganti celcom advance kredit.sampai rm10 kena amik mmg mbongak je kerja.advance paling banyak rm5 tp sampai rm10 pulak korang curi.da macam along advance rm5 tapi kredit tolak rm10.kalau ye pun desperate nak scam customer beragak2 la weii..
Ozella93 Send email
 
Nov 15, 2017

Slow internet

Internet sometimes goes slow and fast. I understand that during daytime, but even Late Night Internet goes slow sometimes. I tried cleared cache and everything else that block the internet, but the same situation still occurs, so i don't think it's a problem with my phone. Please fix this situation. No point of subscribing all the time if you guys provide slow internet.
Shukry Send email
 
Nov 15, 2017

Suck internet service

Goodbye celcom
Welcome my new vendor
10 times more fast then celcom
applelady Send email
 
Nov 15, 2017

LINE INTERNET MCM SIPUT

SAYA DAH GUNA CELCOM SEJAK DULU LAGI.. PILIHAN UTAMA MEMANG CELCOM. TAPI NOWADAY, LINE INTERNET CLCM MAKIN LAMA MAKIN TERUK WHY? SY LANGGAN PAKEJ RM50 SBULAN TAPI MCM GUNA BASIC INTERNET. SLOW SANGAT2. KLO MCM TU, RUGI JER LA KLO SY LANGGAN TP SLOW MCM NTAH APA2. 4G KOT BKAN 3G @ H. KLO H XYAH CAKAP LAH MMG XLEH NK ON9 LGSG.. SO PLEASE LA.. TAHAP KESABARAN MAKIN BKURANG NI.. NGEEE... TERIMA KASIH.
Floraringgau93​ Send email
 
Nov 14, 2017

Slow

Internet terlalu lambat. Check baki internet tinggal 7.5GB tetapi rasa macam pakai 500MB shja. Saya dah guna celcom dah lama dah. Dulu celcom bagus tapi sekarang celcom macam.... Susah nak cakap lah. Harap kmuorg dapat meningkatkan lagi mutu plan kmuorg. Kalau nak tingkatkan pun jangan lah cakap sampi 10GB, tapi line macam sibut. Kalau saya, malu sya. Sekian. Terima kasih
Floraringgau93​ Send email
 
Nov 14, 2017

Internet terlalu lambat

Hello.. sya pengguna celcom. Beberapa hari ini internet terlalu lambat. Sedangkan sya punya quato masih bnyak 7.5GB. tetapi internet terlalu lambat sperti saya hnya ada baki 500mb shja. Harap dapat meningkatkn kan lagi service kmu.

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