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Celcom

Malaysia

Consumer complaints and reviews about Celcom

amatx3 Send email
 
Dec 22, 2016

Line celcom internet 3g celcom hampeh

Aku punya rumah bukan dekat bahagian pusat bandar (kita tahu pusat bandar susah nak ada prob).. Jadi kawasan perumahan aku ni dulu line celcome sebenar cantik je.. Sebelum pakai celcom, aku pakai maxis, line makin lama makin cam sampah.. Putus2 je.. Aku tukar la celcom xpax burung hantu (lama dah, masa baru2 keluar plan tu).. Memang sedap, dengan masa tu unlimited (100gb) quota burung hantu tgh malam.. Tapi sejak dia limit kan 10gb dengan kata upgrade speed internet kasi berdesup (turbo).. Makin lama makin cam haram jadah, aku asyik restart phone / on off data je pasal line net 3g sangkut, x bergerak.. Dah tu putus2.. Walaupun signal tunjuk full bar, dan cuaca baik.. Aku rasa dah macam pakai maxis dulu.. Sial betul.. Sekarang average speed 40KB ke 70KB dan putus2.. Susah nak dapat 300KBs keatas dah, kadang tu speed tak sampai 10KBs, apa yang nak buat dgn speed under 10KBs tu?.. Kejadah nya..
Rayyan Send email
 
Dec 20, 2016

Line

My sister using celcom xpax turbo same as me . Tapi saya punya internet slow gila nak mati ! My sister tu dah habis quota internet still laju gila . Saya dh la pakai iphone , pastu internet pehh , cam hampeh .. Shame on you la celcom . Mula saya tertarik sebab famili sy semua pakai celcom and diorg bgi feedback dkt saya ckp celcom laju bila surf internet . Tapi bila saya pakai je , memang unbelieveable langsung ! Serious saya menyesal gila pakai celcom . Kalau tau bende camni jadi , dah lama dah stay pakai maxis . Hampeh ..!
Azamkj Send email
 
Dec 20, 2016

Network cam #$-%+$&&

Baru top up data tapi xleh nk pkai pon internet celcom.
Internet bknnya slow tpi xde lgsung!!! Bila nk call customer service dh la busy , x smpat nk ckp ngan customer service dh kna mkn top up..hadoiii menyesal pkai celcom...
Kiiiki Send email
 
Dec 20, 2016

Can't add on plan

I can't add on plan,like video tube or facebook or anything,i can't use your internet at all,wtf
MUSTAFA Send email
 
Dec 19, 2016

customers service celcom macam haram jadah

Saya menyesal betul pakai celcom merujuk perkara bertarikh 19/12/16 saya telah menhubugi customer service nama norani untuk bertanya berkenaan masalah line internet....saya ad beli pekef internet 48 ringgit tapi tak masuk dalam akuan pun dh tolak.......lepas tu trai topup lagi 30ringgit dan beli lagi pekef internet pun masih sama jugak....jawapan yang saya terima masalah ganguan internet. .saya pun tanya la mcm mna degan yg saya langgan....jawapan yang dia bagi tu amat megejukan dia kata hanguh....uhuhu..padahal masalah celcom saya amat kecewa saya minta sambung kan saya dengan meneger alasan yang dia bagi menger sibuk saya minta sambung kan jugak alasan lain pulak yg dia bagi menege sibuk la menege tak la ap macam macam saya betul2 kecewa tolong hubugi saya dengan segera 0175062037
Muxxie Send email
 
Dec 19, 2016

First gold plus

Recently on the 17/12/16 I upgraded my package from first gold to first gold plus. They had me pay RM130. After several hours, my line stopped working as I am unable to make a call (call dropped when dialling) and my internet was disable. Until today my problem is not resolved. When I called them, it is always that they make a report la, IT is still fixing..bla....bla. I am thinking to port to other telco and demand my money back. Celcom IT department is lousy and you have third world customer service. Damn you celcom for ripping my money
Amirul Aizam Send email
 
Dec 19, 2016

network coverage sampah

Dear Celcom. Thank you so much for giving me the 'best' internet services. Ive never felt so happy like this before. Im paying RM108 every month for 40gb data but the connection was extremely slow. Its like living in the beginning of internet era. Loading a video will takes minimum 10 minutes. And the quality hurmm so 3gp. If download any document? Malas nak cakap. Nak download file in whatsapp kena pergi ruang tamu sbb situ yg strong.* tupon amik masa few minutes just to load a single image*
Lama dah bersabar in hoping that your team gonna do something about it as there are so many negative complaints unfortunately no action and changes have been made. So im changing to the other telco now. Yeah maybe it won't affects your profit pon. But yeah if somebody asking me which telco offering the best service, I'll never mention your company so that the person won't suffer just like me. Buat ads kemain usain bolt 💁🏻 Line macam sloth. Shame on you Celcom.
hmm123 Send email
 
Dec 19, 2016

LINE SLOW SANGAT

line sangat slow kebelakangan ketika bermain online game,tolong selesaikan masalah ini dengan dengan secepat mungkin kerana ia merugikan wang ringgit pengguna...
justinangsm Send email
 
Dec 18, 2016

Celcom is a joker

i am paying Rm169 monthly for your highest and most expensive package but in return i am suffering for your turtle speed data speed for few months. still doing your fxxking maintenance and calibration work? still needhow many years to be completed? i am losing my patience same to thousands of celcom users! please act fast before we move to your competitors!
Izady Send email
 
Dec 18, 2016

Celcom 4g slow

Tolong la ye maintenence celcom untk baiki line dikawasan sungai besar..4g 5 bar tapi nk sent whatsapp pun xboleh.line 3g pun sme xboleh buat pape...dah sebulan dah msalah ni kerap brlaku..rugi qoata kami...
George-san Send email
 
Dec 18, 2016

Why the f did you limit the speed for?

Line is slow af. Pls fix this. Jangan makan gaji buta 😒
Daz Send email
 
Dec 16, 2016

Unwanted messages

Why does celcom think because you have a contract with them it gives them the right to send you unwanted messages at 2~3am in the morning.

This it totally unacceptable.
Maybe you can find better use of your time like trying to improve your service to your customers rather than harassment.
Anon1000 Send email
 
Dec 15, 2016

Line teruk

Celcom, kenapa line lembab sgt ni ?! Bila check internet kuota banyak lg, cuaca ok punya laa panas terik. Ni yg buat lg bengang ni. Please celcom, tolong perbaiki coverage or line etc anda. Sy duduk shah alam area seksyen 7 dan bukan pedalaman pun tapi stil line mcm taik kucing. Tolong perbaiki if not terpaksa tukar telco yg lg berbaloi n line bagus. ! 😬😡
Rudy001 Send email
 
Dec 13, 2016

Internet burung hantu

Internet burung hantu 10gb xda function . Slow teruk . Line ok jaa H+ . Check kouta pon msi ada . Tpi tgk utube video 5min ja pon makan msa 10min mw hbis . Tlg perbaiki mslah ini . Thx u
mila Send email
 
Dec 12, 2016

Billing Problem

The bills are so confusing. Often charged more than I used. The allocated internet has not been used up but celcom is already charging for my internet use. I'm really losing my patience with celcom and their ridiculous charging. I am so upset. I don't want to use celcom anymore.
gayungkuning Send email
 
Dec 10, 2016

Inteenet slow

Apa funtion kalu aq beli internet kalu lembab macam bodoh. Dah lama doh masalah ni aq pikir hujan ker apa ni langit macam kertas a4 pon internet lembab cam bodo. Pihak celcom tolong lah buat tindakan
Majdah Salwiyah Send email
 
Dec 9, 2016

Capain internet sangat tidak memuaskan

Saya sudah buat report kepada pihak celcom tentang masalah capaian internet celcom yang sangat tidak memuaskan. Sehingga kini, celcom gagal mengatasi masalah tersebut. Saya rasa tindakan pihak celcom yang gagal atasi masalah ini merasakan saya ditipu sebagai pengguna celcom kerana saya membayar bil yang agak tinggi pada setiap bulan.
Masalah capaian internet celcom sangat teruk bkn sahaja di kawasan rumah saya di Jalan Nangka, Sungai Rambai, Bukit Mertajam.
Harap pihak celcom buat sesuatu bg atasi masalah ini.
Janew Send email
 
Dec 9, 2016

No Line at Jalan Haji Atan near Zon IKS Sabak Bernam

Recent 2 months, the line at the above area are very bad, family & friend failed to contact me and is super difficult to make a call.

What is the problem and when it can back to normal?
GGWP Send email
 
Dec 8, 2016

Line not stable

My line here in dungun, terengganu is not stable. I always lost connection when I'm playing online game. What's wrong guys? I'm using xpax turbo.PLEASE FIX IT AS SOON AS POSSIBLE because i can stand of this problem anymore.
tillu Send email
 
Nov 29, 2016

BILL

i just change my new phone today, n d phone data on by itself...i realised it after 20 minute n i quickly off it, then i received a msg in the bill is higher RM 200 then what i used... my question is
1) why celcom charging RM 200 for just the 20-25 minutes (i seriously dint realised itn it expencive!!!)
2)my credit limit is RM 150... why celcom dint bar my phone when it exceed RM 150 but it wait till RM 287??
Please consider me celcom..i just a student..not able to pay it!!!
tillu Send email
 
Nov 29, 2016

bil

Bil so high... my phone data accidently on just for few minutes, n i was charge up to RM 200... it so expensive!!!!!!
Flls82 Send email
 
Nov 29, 2016

Celcom Bill

I received my Celcom Bill for this month. I almost fall off my chair. They billed me RM 11,000 for using 3G Mobile Data.

First of all i already disable the 3G service. Secondly the phone is always connected to Wi-fi. Now they are not admitting their dispute.

I find their bill is really confusing comparing to Digi. Celcom will find ways to hide their charges.
HOR CHEE KIN Send email
 
Nov 29, 2016

LTE SERVICE VERY POOR

celcom LTE Internet service very very poor (bad) same to lie customer.
Azuran Send email
 
Nov 28, 2016

Celcom Is Bad Now

Refering to previous complaints, its true that i have the same problem as them. While talking to client, the line suddenly cut off. I've try to make 2-3 calls and at the end i have to borrow my bos's phone. This is su*k CELCOM. And your weekly internet. How i want to spent the 2.5gb when your coverage keep missing? Watching 6 minute in youtube but spending up to 45 minutes to finish it.

I can advise people not to buy celcom for now, because they are cheat people with their big data promo. Actually their famous line coverage is history now. I am Celcom user for years and now just wait for the right time to change to other telcos if this not been fixed asap.
Sulastri K Send email
 
Nov 27, 2016

Celcom First Gold Plan compared to Maxis 4G Prepaid

Refer to the recent complaint from the Businessmen below, the anger can be withdrawn easily by using Maxis 4G prepaid. I'm so agree with him.

Currently I'm using Celcom First Gold Plan and Maxis prepaid 4G simcard both in my mobile phone. I can't trust this Celcom thing and always get my self prepared for the sloppy buffering Celcom network.

Append herewith the network speed test photo. You can check the bottom line network is the latest result and it's Maxis ! Super damn fast 4G and it's prepaid. They even offers RM3 per GB for daily usage. I'm lovin it and soon will terminate this Celcom clown services. Cheat people by advertising faulty results.

Celcom First Gold Plan compared to Maxis 4G Prepaid

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