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Celcom

Malaysia

Consumer complaints and reviews about Celcom

Ini Abey lah Send email
 
Feb 14, 2017

Internet full bar 4G tpi lembab

After this weeks, i have been experince some sort of server down since last weeks saturdays internet to slow nak mampus hanjink. What happen?? A completely disaster, you guys truely don't took care about us. Because of YOU celcom, simply turned your back against your own users, you knew what the problem was and what you did??? You fixed it bringing a bigger problem. Just congratulations. I'm done. Best regard
akiradaniel_n Send email
 
Feb 14, 2017

Terrible 4G Service

I am aware that there might be some disruptions to your service due to a system upgrade until June 2017, however I find it ridiculous that I have to bear an UNUSABLE Internet Package due to this.

Let me explain, At around 2300hrs when I come home from work, the phone says it has Full Bar 4G signal, and confirms it has Network Access, however I am NOT ABLE to load any websites nor receive any Whatsapp Texts or call Celcom's Customer service in this period that sometimes last till 0400/0500hrs.

One or two days with bad service, Im okay. But if it goes on for more than a week, this is an issue that needs to be rectified.

My road address would be Jalan Tengku Ampuan Rahimah 9/20 , 40100 Section 9 Shah Alam.

I expect some form of COMPENSATION, as it is a waste of my HARD EARNED money subscribing to an Internet Package in which I CANNOT even use.

Hence Celcom, What would be your move? What will you do to help OUR DISSATISFACTION?.

Do not expect me to support Celcom any further if you treat us customers like this. I WILL NOT RECOMMEND Celcom to anyone if the Service continues to DISAPPOINT Me.

Regards,
Very Displeased Customer.
Toyolman Send email
 
Feb 14, 2017

internet macam kura kura

Saya langgan pakej internet sia2 .. Internet trlalu slow.. Line 4g tapi kelajuan macam kura kura... Sedangkn nak buka facebook pun payah.. apatah kan lagi nak download.. Sungguh megecewa kan..
Saya harap pihak celcom menyelesai kan masalah ini Secepat mungkin..
Terima kasih daun keladi.. Dan harap maklum
I only want good line Send email
 
Feb 13, 2017

My rm10 (credit) is gone like a magic

Im so fed up to celcom alrdy. Like seriously FED-UP! I didn't even use my rm10 credit but when i checked my bal.. The rm10 is not 'visible' anymore.

Entah lah. Hint2 kot celcom ni nak kita tkr ke telco lain.
khaerul Send email
 
Feb 13, 2017

line is too slow

Where ever i go the line is so terrible.. it's like i do not subscribe to any data plan..but actually i already have subscribe and i have 2 gb balance on my account. Please fix it as soon as possible, because i need a excellent line to do my work properly. Don't until you do not have any customer because of your line speed too slow.
Theh boon huat Send email
 
Feb 13, 2017

Potongan kredit tanpa guna service celcom

Why celcom deducted my credit without my permission ? Celcom have done this since feb 2017 even thou i terminated their celcom internate service.
Pls reply asap before any further deduction. Do answer to my complaint for those deduction that i never agree or need your that sort of service. Pls act like a professional n cheating.
aris8912 Send email
 
Feb 13, 2017

slow internet and poor signal

im a celcom user since school..that makes celcom my first and last so far..but lately, since last year, i think i waste my money using celcom and even considering to change my mobile network..i buy your 5gb data plan and for 3 weeks, i only used 600 mb, not because im not using it, its because i cant even used it..line not stable, also sometimes no signal at all..please take this matter seriously..sorry to say, but even new company like Umobile or YES is better. Waste of money if what i would say..please respon to what customer complain.. i cant stand anymore.
I only want good line Send email
 
Feb 12, 2017

Line slow

MY GOODNESS CELCOM! Whats wrong with the line?!!! I haven't reach 12months of using celcom and im already considering changing to a new one or worse to my old one.

Bcause of the line like siput babi, I cant even play my Mobile Legend properly. When i play ah, its so lag! That i even ran like a stupid hero during those matches. These days, bcause of the line, i dont even dare to play in ranked game cause i already lose almost 7 stars. All of my team members are celcom users, and all of us looked so stupid while playing the game. Stupid.

Nak buka google pun susah ( I just renewed my plan tho last night).. Mybe smpai Dodo bird exist lgi baru bole surf.

So celcom..please..pleaseee.... Do take these problems seriously and i hope there are changes soon. We sincerely love celcom tp kalau buat hal jugak, I wont look a celcom anymore.
Dannis94 Send email
 
Feb 12, 2017

line slow

I buy a new sim #nokelentong say free high speed 10gb internet facebook but when i open my facebook its take a long time to loading grr.. My connection is 4g but why my internet is so slow really make me frustrating or this celcom really kelentong me????
Bigboi8888 Send email
 
Feb 12, 2017

Slow speed

Dear Celcom what is up with your network? I'm getting 4G but it's like a turtle that just took a hit of ganja. Please compensate for all stars lost on Mobile Legends playing on your network and the mental stress from other players calling me noob, small boy, dog, Malay etc. Players very racist. I cannot tahan already. I say I'm in legend rank liao but they don't believe me. How now? Please fix. Thank you. - Big Boy
Dhel12 Send email
 
Feb 12, 2017

Useless 4G LTE Line

Internet line very suck!! Using iPhone 7 and full 4G line but still super slow in downloading. It is very stupid/stress to see YouTube. My wifi line 1mbps more fast than your 4G LTE line. Im 1 of your loyal customers, but if still no improvement, i will say bye2 to your suck service. Im using Celcom gold 40gb service and my wife gold 20gb. Please fix it asap.!!!!
Izan Send email
 
Feb 11, 2017

internet line

Very low internet signal,only get E.This problem occurs already long time ago until nowdays..I hope this problem can be solve to make customer loyalt for you services.Tq
Izan Send email
 
Feb 11, 2017

internet signal

No signal line,especially internet signal and only get E for line internet.
Atomazer Send email
 
Feb 11, 2017

Internet Speed

Dear Celcom,
As of December 2016 until February 2017 , I have been getting slow internet speed... Comparitively to a Streamyx or even Maxis , they have better internet than yours.... I cant even open any social media and opening youtube is really slow.. Moreover , even loading the complaint page took me 5 minutes, luckily its background isnt very colourful or it would have taken 10 minutes...

I hope Celcom can make their internet "great" again , or Im bailing and switching over to Maxis as soon as possible...
Angelybeverly Send email
 
Feb 10, 2017

No signal

Location Taman Bukit Indah, jalan Golf Keningau, Sabah Malaysia.

I would like to make a complaint around this neighbourhood about your signal communication under Celcom company. I use to buy a very small amount of data with an expensive price but this area makes me feel like it just a waste of money. You company claim that this area is under your territory but my celcom line rarely have signal to make a phone call or receiving a sms. Poor line and of course for the internet also very hard to get line 3G or 4G. I just hope you will take any nessesary action to deal with this problem. I'm a very loyal user for Celcom so i don't want to change my service telecommunication company but if this problem still no improvement i think all people in this neighbourhood will change to other company.
cahay petunjuk Send email
 
Feb 9, 2017

Line E at my place

Dear celcom,

Please to inform that celcom signal at my area (kg kelewek) was so slow (only 1-2 bar of E) even my area is nearby the town. Im disappointed with this services because difficult for me find a job due to cannot open the related web.
Im using gold package with 10gb but it is not use and wasted.
Please help to look into it.
harrynoki Send email
 
Feb 9, 2017

Internet are fcking slowly all the month my company are paying payment

hello celcom

I am new customer, when I buying biggest 20gb gold plan ,I am terrible disappoint as I know customer must get Internet faster like 20gb but when I see Internet speed fcking shit slow really ur Internet engineer can't used going fcking dead, if continuous again same like I say fcking slow Internet speed, I will wish ur company faster go to bankrupt closer ur company as fast u can,my number 0137613740 and 0104040718 staying at johor sungai rengit
pinkguava Send email
 
Feb 8, 2017

Line makin slow

Semenjak tengah bulan lepas, Celcom line dekat area saya makin slow. Sebelum tu line OK standard laju tapi sekarang dah makin slow sangat sangat. Nasib baik tak ambil plan paling mahal tapi sedih sebab walaupun quota banyak sampai 20GB tapi sampai akhir bulan tak sampai separuh quota pun guna kalau nak load page lambat camni.
Wukong Send email
 
Feb 8, 2017

Line macam kimak

Aku baru nak try celcom..beli pakej 5gb kelmarin sampai hari nk bukak web tak lepas..kimak apa macam tu..download gambar whatapps dari kelmarin sampai hari ini pending..ini betul2 babi tau tak..line full tapi akses tak dapat..nak bukak tumblr konfem dah tak lepas. Kalau dah tau tengah upgrade jangan dijual pelan internet tu..menyesal aku beli..baik aku pakai maxis..basic plan pun boleh download gambar whatapps yg mngu depan punya.
hastonng Send email
 
Feb 8, 2017

Celcom Slow

Kenape Data slow sangat ni?
hp saya dapat 4G signal tapi bila i pi laman web, nak load satu page pun nak tunggu beberapa minit, apa masalah ni?
harap Celcom boleh ambik tindakan secepat mungkin! Nak bace Facebook pun susah lah Ahyoo
jasonwcc Send email
 
Feb 8, 2017

reedone/celcome sucks big time

ppl dun ever go for this shitty line
even at 1cent / second

if celcom pay out 1cent/sec, i would get rm1 for a year payout

crappy line!

best part when it reaches month end, they will quickly cut off line when payment not received

joker
jasonwcc Send email
 
Feb 8, 2017

redone sucks setia alam

365x7x24 only 1 day working that is also non-holiday!

and end of each month, quickly to cut off line when bill not settle! best part its only rm16!!

cut off better pay more to get better coverage

forget this shit
Kkchow Send email
 
Feb 7, 2017

Weak 4G signal

Hard to see the signal strength more than 2 bar on my new IPhone 7 plus since a month ago and I thought it was my phone problem. After read the comments on this link, I confirmed its the Celcom line problem. Were all the Celcom engineers didn't get their pays to fixed the problem or something else....? Or the signal interfered by other telcos? I will switch my corporate lines to other telco in a month if the situation remains.
myra01 Send email
 
Feb 7, 2017

celcom slow gilaaaa

sejak bulan lepas why celcom terlalu slow....stress nya.....
GST turun harga barang kakak dia!!! Send email
 
Feb 7, 2017

Signal macam babi

Bisnes macam celaka, konon widest, telco line tumpang line celcom la bajet power. Tapi takde improvement. Malu je dengan negara2 jiran, internet diorang lagi better dr malaysia. Dasar kembungkan poket sendiri, kaya anak beranak, haram jadah punya company. Plan acah2 gempak, signal upgrade lincah la buat keje. Nak duit laju, buat keje lembab.

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