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Celcom

Malaysia

Consumer complaints and reviews about Celcom

Jia Jia Send email
 
Jun 19, 2017

Network Problem

My network can't use almost one week already. I have been complain so many time to celcom but also can't use. Celcom have send a massage for me and said that my data usage is already finish but I have check with the center and Celcom Postpaid App, the data usage that I use is only 5 to 6 GB only.


sham491 Send email
 
Jun 18, 2017

CELCOM LINE

Hi, celcom can you fixed your internet line speed?!
its so suck! very bad! when im playing games watching video your line very slow! i try make outcall but cannot reach no coverage!! it so suck if someone have emergency!! I use postpaid every month i pay! but for what???! nothing?! dont be like other line! so suck!! if you not fix this problem until july 2017 i, we, all your customers will change to other line! thank you for your poor service!
ronlevark Send email
 
Jun 18, 2017

can't call or receive message

I am so frustrated. This is the second day I can't call or receive call. Today I have to make online transaction but when I request the TAC number, it never arrives. I've log in and log out so many times. I thought my phone is the problem. So I restart my phone a couple of times. Still I can't receive the TAC number. Turns out IT IS THE LINE THAT IS THE PROBLEM. I've wasted hours trying to make the important transaction. You could have informed the customers when the line is bad you know. I've asked my mom(also users of celcom) to call me. We are in the same house, sitting next to each other and guess what. We CAN'T CALL EACH OTHER even when the line bar is full. Seriously, is this how you treat customers? You could have give notice if the line is bad you know. I'm so disappointed.
SitiNaqiah Send email
 
Jun 15, 2017

Servis Celcom super duper teruk

Tolong lah sediakan servis yang setimpal dengan bil yang dibayar tiap bulan. Jika terdapat gangguan, hantar lah pemberitahuan awal pada pelanggan. Jangan sampai pelanggan lari cari telco yang servisnya lebih baik dari Celcom.
jsr Send email
 
Jun 14, 2017

Worse Connection

Lately Celcom Connection in Banting, Selangor has gone Bad to Worse. Hope the service provider could look into this complain ASAP. I've been usingf Celcom for over 25 years and this is the at most worst experiences i've had.


Sincerly

JSR
SayKhuan Send email
 
Jun 14, 2017

Wow! So called 4G connection!

Woow!! So GREAT service you have here!!
You gave us 4G services, but the speed of loading is like GG!!
Come on la, if you guys are having bad connection or bad services, at least you send a message for pre-notice please.
And when customers said they are having bad connection, just admit it that you guys are having bad signal on today.
Your mom never taught you how to admit wrong when you do mistakes??!!

Come, let us give you applause of GOOD SERVICES here!
SayKhuan Send email
 
Jun 14, 2017

Browsing Problem

Woow!! So GREAT service you have here!!
You gave us 4G services, but the speed of loading is like GG!!
Come on la, if you guys are having bad connection or bad services, at least you send a message for pre-notice please.
And when customers said they are having bad connection, just admit it that you guys are having bad signal on today.
Your mom never taught you how to admit wrong when you do mistakes??!!

Come, let us give you applause of GOOD SERVICES here!
Jayden Lai Send email
 
Jun 13, 2017

Internet Slow

What happen of celcom line. The internet line freaking so slow.
I thought celcom is the best Telekom!!! Since my friends told me that celcom have a stable line that why I choose celcom.
But now I'm so disappointed. I can't even play my spotify. Are u serious!!! I will consider to change others like UMobile even cheaper and smoother. Please show your sincerely!!!

Celcom fix it as soon as possible, PLEASE!!!
JJ29 Send email
 
Jun 13, 2017

Worse line ever

Until this year, I do not need to be afraid if the electric goes off 'coz the line will still be active but then for some f-ed up reason that idk about, celcom's line is inactive during that time and it continues until later. So I have to wait for another hour or much later for it to be active again which is frustrating because by that time my internet plan will be over.....So basically I lost my money for nothing... ha ha ha.. if any of you read this, I hope that you'll fix this problem. I sincerely hope so because if you don't, expect me to post another one and another until you fixed it(probably with more cursed words)!
Ming Send email
 
Jun 13, 2017

Bad Services

Lodge a complaint to Celcom Menara PKNS. Staff there informing that will call back within a month after investigation.
Several months past. BUT THERE"S STILL NO FEEDBACK/ CALL / UPDATE received from CELCOM at all. Since, there's no one call back i decide to call to call centre.

Call Centre officer - Cik Ziehan. Not helpful also not willing to provide any solution to help customer. Keep ask customer to walk in to the branch. if walk in is the services provided by Celcom without any solution given then what's the purpose of the call center for? Before ask customer walk in, is there advice / update of the matter been given first?

Just requested to ask someone to call me back or alternatively give me the email to send to check on the status / outcome. Put me on hold to the line thereafter hang off the phone? Is this the customer services provide in CELCOM ?

Very Bad Services !!!
SG78 Send email
 
Jun 13, 2017

Celcom no service - line & data

I was experiencing intermittent connection issue since yesterday night (June12, 9pm).

This morning(June 13) since 8.30am, I am disconnected as the 'No service' signage is what appeared on the dashboard. I have checked with fellow Celcom users in my office and they are experiencing the same issue.

I am loosing money every minutes the Celcom line is down. This is so embarrassing and frustrating.

What is the rootcause of the issue? How are you planning to compensate me?
saifulabrar Send email
 
Jun 13, 2017

No service at all kat jb n pasir gudang

No line at all even 2G. Nak call pun xleh.. dah lah 2 3 bulan ni 4G mcm siput. Habis contract ni bulan Nov 17.. pindah lain lah... fedup
deelyn86 Send email
 
Jun 13, 2017

No line, internet today 13.6.2017

Today my phone no service, appear 3G but no internet whatsoever

All Celcom user in my office experience the same thing.

Pls fix it asap.

Thanx
nonamelahhdeyy Send email
 
Jun 13, 2017

BACALAHHHH

please fix your line lahhh. bayar mahal2 every month tapi line takde. sometimes kalau ada pun tenggelam timbul lepastu tetiba dah 70% habis apa ni. line teruk every month bayar full kottt.
awangselamat Send email
 
Jun 13, 2017

line takde dekat seremban

dekat seremban nape celcom takde line, aku nak buat kerja ni
winl66@gmail.com Send email
 
Jun 13, 2017

Totally no network

The Celcom totally no coverage, can not be connected since morning 13/6/17.
sarahting Send email
 
Jun 13, 2017

BAD COVERAGE

TODAY CELCOM LINE IS TOTALLY DOWN!! WHERE EVER I GO ALSO SHOW NO LINE!! WHAT A SHIT SERVICES, REALLY SUCK!!
PLEASE DO SOMETHING TO IMPROVE YOUR LINE SERVICE!!
sarahting Send email
 
Jun 13, 2017

BAD COVERAGE

Today celcom coverage completely down. Whenever I go also no line, can't even make a call, really suck!!
Should do something to improve your services!!
Sit Send email
 
Jun 13, 2017

Celcom line

I found our Celcom line is having a BIG problem from this morning onwards. There isn't any line could have been made successfully. None of our Celcom phone number or mobile line could be connected neither calling out nor receiving. I am very disappointed with Celcom service recently after I have renew our plan 2 months ago. Please get your technician and support immediately to clear the line which are really effecting our daily business and plan.
Jbi Send email
 
Jun 13, 2017

tak dpt buat col

harap dpt bantuan, sejak smlm tak dpt buat col. Selain drpd itu upload data also lembap walaupun signal 4G ok.
Erica Ho Send email
 
Jun 13, 2017

Data & Line Coverage Completely Down

I have chosen Celcom over other service providers for the reason of the data & coverage are better than the others based on my personal experience. But it has now gone down the drain. The data is never stable & sending Whatsapp messages take longer than before. Calls made prone to frequent disruptions & always get disconnected even in the city itself. By far, today (13/6/17) is the WORST!! INTERNET DATA & LINE CONNECTION ARE COMPLETELY OUT OF SERVICE!!! NOT EVEN A SINGLE BAR APPEARED!!

What for I pay RM85 every month but I'm not enjoying the benefits that I paid for? Celcom, kindly get to the root cause & fix the problem before each & every one of your customers turn their back on you.
awangselamat Send email
 
Jun 13, 2017

line celcom takde dekat seremban

ni apahal line celcom takde daripada pagi ni, habis satu pejabat celcom takde
qarlmuhd1686 Send email
 
Jun 13, 2017

LINE DOWN DARI PUKUL 6AM SAMPAI SEKARANG (9AM)

Come on Celcom. Dari pukul 6am phone still no service dah kenapa? aku nk keje pun payah. Bodoh betul fix la cepat
Erica Ho Send email
 
Jun 13, 2017

No Service

I have chosen Celcom over other service providers because I found the data is more stable and faster but now the line is getting worse. The coverage is getting weak. I experienced a lot of interceptions during calls & most of the time it gets disconnected. Today (13/6/17) is the worst! The data & line bar are COMPLETELY OUT OF SERVICE! What for I pay for RM85 every month but I'm not enjoying the benefits that I paid? Kindly get to the root cause at the soonest possible before all of us turn our back on you.
syazh Send email
 
Jun 13, 2017

no service

there is no service for celcom user dekat kuala lumpur this morning. dari kawasan perumahan sampai kuala lumpur, segambut. Why this is happening? Kuala Lumpur should be convenient for everybody to use line fon la kan. susah la dari tadi emergency call je. Please celcom, better do something. Thanks.

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