Log inRegister
Submit Complaint

Celcom

Malaysia

Consumer complaints and reviews about Celcom

Rudy001 Send email
 
Dec 13, 2016

Internet burung hantu

Internet burung hantu 10gb xda function . Slow teruk . Line ok jaa H+ . Check kouta pon msi ada . Tpi tgk utube video 5min ja pon makan msa 10min mw hbis . Tlg perbaiki mslah ini . Thx u
mila Send email
 
Dec 12, 2016

Billing Problem

The bills are so confusing. Often charged more than I used. The allocated internet has not been used up but celcom is already charging for my internet use. I'm really losing my patience with celcom and their ridiculous charging. I am so upset. I don't want to use celcom anymore.
gayungkuning Send email
 
Dec 10, 2016

Inteenet slow

Apa funtion kalu aq beli internet kalu lembab macam bodoh. Dah lama doh masalah ni aq pikir hujan ker apa ni langit macam kertas a4 pon internet lembab cam bodo. Pihak celcom tolong lah buat tindakan
Majdah Salwiyah Send email
 
Dec 9, 2016

Capain internet sangat tidak memuaskan

Saya sudah buat report kepada pihak celcom tentang masalah capaian internet celcom yang sangat tidak memuaskan. Sehingga kini, celcom gagal mengatasi masalah tersebut. Saya rasa tindakan pihak celcom yang gagal atasi masalah ini merasakan saya ditipu sebagai pengguna celcom kerana saya membayar bil yang agak tinggi pada setiap bulan.
Masalah capaian internet celcom sangat teruk bkn sahaja di kawasan rumah saya di Jalan Nangka, Sungai Rambai, Bukit Mertajam.
Harap pihak celcom buat sesuatu bg atasi masalah ini.
Janew Send email
 
Dec 9, 2016

No Line at Jalan Haji Atan near Zon IKS Sabak Bernam

Recent 2 months, the line at the above area are very bad, family & friend failed to contact me and is super difficult to make a call.

What is the problem and when it can back to normal?
GGWP Send email
 
Dec 8, 2016

Line not stable

My line here in dungun, terengganu is not stable. I always lost connection when I'm playing online game. What's wrong guys? I'm using xpax turbo.PLEASE FIX IT AS SOON AS POSSIBLE because i can stand of this problem anymore.
tillu Send email
 
Nov 29, 2016

BILL

i just change my new phone today, n d phone data on by itself...i realised it after 20 minute n i quickly off it, then i received a msg in the bill is higher RM 200 then what i used... my question is
1) why celcom charging RM 200 for just the 20-25 minutes (i seriously dint realised itn it expencive!!!)
2)my credit limit is RM 150... why celcom dint bar my phone when it exceed RM 150 but it wait till RM 287??
Please consider me celcom..i just a student..not able to pay it!!!
tillu Send email
 
Nov 29, 2016

bil

Bil so high... my phone data accidently on just for few minutes, n i was charge up to RM 200... it so expensive!!!!!!
Flls82 Send email
 
Nov 29, 2016

Celcom Bill

I received my Celcom Bill for this month. I almost fall off my chair. They billed me RM 11,000 for using 3G Mobile Data.

First of all i already disable the 3G service. Secondly the phone is always connected to Wi-fi. Now they are not admitting their dispute.

I find their bill is really confusing comparing to Digi. Celcom will find ways to hide their charges.
HOR CHEE KIN Send email
 
Nov 29, 2016

LTE SERVICE VERY POOR

celcom LTE Internet service very very poor (bad) same to lie customer.
Azuran Send email
 
Nov 28, 2016

Celcom Is Bad Now

Refering to previous complaints, its true that i have the same problem as them. While talking to client, the line suddenly cut off. I've try to make 2-3 calls and at the end i have to borrow my bos's phone. This is su*k CELCOM. And your weekly internet. How i want to spent the 2.5gb when your coverage keep missing? Watching 6 minute in youtube but spending up to 45 minutes to finish it.

I can advise people not to buy celcom for now, because they are cheat people with their big data promo. Actually their famous line coverage is history now. I am Celcom user for years and now just wait for the right time to change to other telcos if this not been fixed asap.
Sulastri K Send email
 
Nov 27, 2016

Celcom First Gold Plan compared to Maxis 4G Prepaid

Refer to the recent complaint from the Businessmen below, the anger can be withdrawn easily by using Maxis 4G prepaid. I'm so agree with him.

Currently I'm using Celcom First Gold Plan and Maxis prepaid 4G simcard both in my mobile phone. I can't trust this Celcom thing and always get my self prepared for the sloppy buffering Celcom network.

Append herewith the network speed test photo. You can check the bottom line network is the latest result and it's Maxis ! Super damn fast 4G and it's prepaid. They even offers RM3 per GB for daily usage. I'm lovin it and soon will terminate this Celcom clown services. Cheat people by advertising faulty results.

Celcom First Gold Plan compared to Maxis 4G Prepaid

Businessmen Send email
 
Nov 26, 2016

Don't subscribe Celcom First Gold Plan

The plan sounds to be good , I regret to change my plan despite of unlimited 10GB whatsoever mother F. The line is terribly F words. Basxxrd ! Bad for businessmen usage , we need fast service and can afford to pay high !
Farifzul Send email
 
Nov 25, 2016

Internet Coverage Very Poor

SAYA PENGUNA CELCOM FIRST GOLD..
Tolong la buat sesuatu di coverage (TAMAN EMAS SURIA,08000,SUNGAI PETANI,KEDAH)..internet celcom terlalu slow di sini walaupon ada coverage 4g..tapi susah nak dapat,selalu H&E..tiap bulan koata saya tak pernah habis..tak kan setiap kali saya nak guna internet kena duduk di pekan?

Internet Coverage Very Poor

InternetBirdGhost Send email
 
Nov 25, 2016

Internet Bird Ghost (Yes you read that title right)

"Your connection scored only 4% of the Celcom Internet Service Provider average (96% slower)" at 5.54 AM speed test. Wow really ? You already set limit to 10 GB internet burung hantu and now your throttled down the speed like how on earth i can use 10 GB per month with this slower than snail speed ? You think all of us are stupid ? We see what is going on. From unlimited quota to 10 GB to slower than my cat walking speed internet connection. Good job Celcom. If you want to act so clever then maybe you should try practice crying in the corner of your office when all of your customer changed to either Digi or Maxis. *Applause*
mahmad82 Send email
 
Nov 22, 2016

Misleading and overcharging

The biggest mistake of my life was to port out from Digi to Celcom, I really regret doing it, Celcom has the worst customer service and they charge for everything and at every opportunity. They charge 20cents per sms the highest in the market. Recently I changed my sim card from micro to nano and for it i was charged at the dealear rm10, then celcom charged me in the bill again rm 5. When asked they say because i have been less than a year with celcom, this is not a reasonable explanation and no other service provider does this.
I have complaint to celcom via their website but now i am trying to find the reference number but cant find it in their website and also they never send any email to acknowledge the complaint, even though i opted for email they still insist on calling so now i dont have any record if i want to complaint to MCMC.
farahain777 Send email
 
Nov 17, 2016

3g coverage but no internet access

i just subscribe internet burung hantu. i wonder why the coverage perfectly 3G but no internet access. Please fix this problem asap
ditipucelcom Send email
 
Nov 12, 2016

Service Internet Burung Hantu

Internet Burung Hantu download speed 4,8KB per second? jangan la kejam sangat Celcom. Bila ada outage dimana2 kawasan samada akibat petir atau hujan lebat, janganla amalkan "esok lah kita pergi betulkan". Ini service telco, bukan meniaga getah sekerap tau tak celcom!!
0mglolz Send email
 
Nov 12, 2016

Unstable connection

This had been bugging me since they upgraded their towers called "4G Modernisation". So, how bad was it? Imagine getting your internet connection cut off EVERY 1-2 seconds, i've once ran a speed test and the graph shows the internet speed dropping suddenly to 0 every 1-2 seconds and climbing back up, just to be cut back down to 0. The "4G Mordenisation" promised a "1. Stronger and better connections" yet, this happens. And yes, this issue is still a problem to this date of this complaint. I just hope this issue noticed, and fixed.
sivasita Send email
 
Nov 7, 2016

Shortchange of Data Plan

My number is 0162222077 and i have a data plan for 5gb data but for the past 2 months I have received messages that my 3gb data has finished. So i have made a complaint to their hotline and their staff has confirmed that there was a technical glitch and they were supposed to make it right but until today which is almost 1 month I have not heard from them on this issue.
I had to buy another 5gb data this month but it also finished after 3gb was used up.

Feel so cheated and have to wait for their technical team to get back is taking so long. Cant understand if they know its a technical glitch on their side why dont they give me my balance of 2 gb and sort things on their back end ?????

Now they have upgraded most plan to unlimited data and unlimited calls but I am still stuck with a stupid plan. Being a prompt paymaster with an average bill of RM350 to RM400 per month should have been given an option dont you think ???

Very disappointed.......
sivasita Send email
 
Nov 7, 2016

Mobile Data shortchange

My number is 0162222077 and i have a data plan for 5gb data but for the past 2 months I have received messages that my 3gb data has finished. So i have made a complaint to their hotline and their staff has confirmed that there was a technical glitch and they were supposed to make it right but until today which is almost 1 month I have not heard from them on this issue.
I had to buy another 5gb data this month but it also finished after 3gb was used up.

Feel so cheated and have to wait for their technical team to get back is taking so long. Cant understand if they know its a technical glitch on their side why dont they give me my balance of 2 gb and sort things on their back end ?????

Now they have upgraded most plan to unlimited data and unlimited calls but I am still stuck with a stupid plan. Being a prompt paymaster with an average bill of RM350 to RM400 per month should have been given an option dont you think ???

Very disappointed.......
meowmraw Send email
 
Nov 7, 2016

All the problem with Telcos

To the people complaining in here about porting, I do have a good tip before porting out from one telco to another. I highly suggest you try out their prepaid to get better idea about the coverage, data speed, etc. From what I have learnt personally, there is no such thing as the best telco. The "best" telco is often the one that works best for you - the best balance of coverage, connectivity, call quality, data speed, quota and value for money in YOUR area be it at home or workplace. So do some bit of researching and testing before porting out. Good luck fellas.
fizz Send email
 
Nov 6, 2016

celcom such a money eater

I just got reload this morning at 8 a.m..and subscribe a week internet burung hantu..so then I just open my whatssap & WeChat..suddenly around 10 o clock my internet already 70%..however I still calm myself..suddenly at 12p.m it's already achieve 100% kuota of my internet..what the hell men !! I just open my WeChat & whatssap.. what's the matter with this f****** service..please ..if they do this again.. don't do business laaa..I'm f****** tired
Reema Send email
 
Nov 3, 2016

First gold plus

I am new user of celcom which previously DIGI internet user... Just subcribe 40G. Because 10g likely not enough for me.i also tried maxis internet but also not enough. But sad, celcom coverage very poor at my area. Just showed E all the time... So where is actually 4G LTE? Which DIGI and MAXIS have 4G at my area.. 3G also very difficult to search..Internet very slow.. So how can i finish my 40G data? Is it the why celcom promote 10G-60G data because they knew costumer will not use that much? Can this matter be fixed.. Otherwise, it will be better terminate.
sufian Send email
 
Nov 3, 2016

PORT OUT CLAIM

A couple months ago, i opt to port out from celcom postpaid to another telco. As a standard procedure, the existing user need to make some clearance to the celcom centre to ensure there were no outstanding bill available. As a customer, we did our part and after a check up from celcom centre, our application is succesful.

A few months later, i received a letter from demanding an outstanding bill payment from celcom for two months. I found this a bit irregular as it does not comply with the normal practices. Why would celcom let our application to port out should we got any outstanding bill at the first place?

Untill we received a proper justifications from celcom, we will not make any payment regarding the bill.

Complaint Registration Form

    Information of the Company you are complaining about
    Subject of Complaint
    City (optional)
    Complaint Details
    Attach photos (optional)
    Confirmation code

    Submit

    Recently Updated Complaints

    RESERVE BANK OF INDIA FOREIGN REMITTANCE DEPARTMENT -
    +91 7783072701 Or +91 7250794641 Оur Сustomеr Сare...
    Immigration of malaysia - Illegal Filipino Worker
    Hi Iam malaysian concern citizen,i went to this Nail salon...
    PAYTM - Didjfjdjdjfjj
    .Any..problems..contact...
    Snapdeal - Dmkddiddj
    .Any..problems..contact...
    Amazon.com - Lightship if
    .Any..problems..contact...
    ZAIN - Management
    Management has respect or regards for Their costumers...

    Share this site with others

         
          

    Recently Updated Complaints

    RESERVE BANK OF INDIA FOREIGN REMITTANCE DEPARTMENT -
    +91 7783072701 Or +91 7250794641 Оur Сustomеr Сare...
    Immigration of malaysia - Illegal Filipino Worker
    Hi Iam malaysian concern citizen,i went to this Nail salon...
    PAYTM - Didjfjdjdjfjj
    .Any..problems..contact...
    Snapdeal - Dmkddiddj
    .Any..problems..contact...
    Amazon.com - Lightship if
    .Any..problems..contact...
    ZAIN - Management
    Management has respect or regards for Their costumers...
         
     

    User Registration

    Already a Complaint Board member? Log in now.
    Username:
    E-mail address:
    Password:
    Code:
    or connect with Facebook

    User Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Complaint Board? Register now.
    E-mail address:
    Password:
    Forgot your password?
    E-mail address:
    Back
    Loading, please wait...
    Your password has been sent to the specified email address. Log in
    or connect with Facebook

    User Facebook Login

    Enter Username