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Celcom

Malaysia

Consumer complaints and reviews about Celcom

Zamani Send email
 
Apr 19, 2017

Unstable Line

Hi.

I just bought this number this morning. It was fine for about an hour, everything was smooth and fine. Then all of sudden, Internet went from 3G to E. The internet getting unstable for no reason. Please fix this or I'll change my number. Thank you
Elyzakay Send email
 
Apr 19, 2017

Slow Internet speed

Dear celcom

I spend a lot for mobile internet package n portablewifi monthly..before this your coverage here in bachok kelantan is slow already but this week is worse....it have been a week your internet speed is damn slowwww..i cant even load my gmail properly..wasting my time and money..this is not what im expect for what i've pay..recover this within this week or losing customers..
Elyzakay Send email
 
Apr 19, 2017

Slow Internet speed

Dear celcom i paid so much monthly for mobile internet and portablewifi..your service is soo bad..i cant even load my email properly..I wont paid for this bad service anymore..improve your service within this week or losing customers..
Exonaol Send email
 
Apr 18, 2017

Internet too slow when i have 16.1 gb of quota left

I cant even load social media like instagram and facebook on 4G internet. This has been occuring since 14 april till today and i have just paid my postpaid bill last week
Limwater Send email
 
Apr 18, 2017

Slow internet

My internet is slow too. Please help, this is not the life I thought i would lead myself into.
Fafa Send email
 
Apr 18, 2017

Slow Internet Data

Celcom,

The internet is really slow now. It keeps on loading and opening simple apps are taking longer than usual. This is getting annoying because bills are paid on time but the service is degrading. Please rectify this asap.

And it is troublesome when I am relying on the google maps/waze for direction and suddenly there is no connection to the internet.
ciput Send email
 
Apr 18, 2017

Internet so so so slow

sekarang internet celcom betul2 macam siput ..ada quota pun mcm xda kuota ..32kbps??? wtf , send receive chat whatapss pun bertahun..apalagi buka browser/facebook ..macam mau kasih patah2 sim ja.. kelentong saja byk sialcom ..servis terukkk.. fix it or we throw away your sim..buat kerja pun susah kalau internet mcm siput babi malar siput babi lagi laju kot ..
sheryl.lee Send email
 
Apr 18, 2017

Network speed is getting poor

I am a postpaid user.
The celcom network in Miri here is getting poorer and poorer compared to the past.
Not only myself but my friends are facing this issue too. My phone shows Celcom 4G but the speed is only 0.12 kbps.

Please assist to check on this matter.

We are expecting good services for the package that has been paid for.
There is no use for big quota packages if the line is terribly slow.
You are at risk in losing your most loyal customers.
violette Send email
 
Apr 18, 2017

Line is totally bad

Hi Celcom,

I don't pay you for this kind of service. Line is too slow and my WhatsApp sometimes can't even delivered to the recipients. Did you by any chance doing something with your infra service? If it so, you should tell us the service downtime instead of letting us pondering on what exactly happen to our line.

Frankly speaking, your service is so bad.
maxdino Send email
 
Apr 18, 2017

Celcom Internet Extremely Slow

Hi Celcom,

I have noticed that your network/internet coverage is unstable for about 1 week now. Surfing the internet is crucial to me and it is very unreliable right now.

I wonder whether Celcom is going through massive maintenance upgrade at the moment. I wish to have your network/internet service restored in the near future. Perhaps you have a better explanation on this.

Btw, I can switch to other network anytime but I'm still hoping that you can quickly resolve the issue.

TQ
Max
Celcomisbad Send email
 
Apr 17, 2017

T & C are not reliable

https://www.xpax.com.my/web-usage, it didnt say VPN here
Celcomisbad Send email
 
Apr 17, 2017

T & C are not reliable

https://www.xpax.com.my/web-usage it didnt say VPN here
DuTsAwEsOmE Send email
 
Apr 17, 2017

PLS FIX THIS INTERNET

WHY ;-; I WAS HAVING SO MUCH FUN IN VAINGLORY BEFORE BUT ALL OF A SUDDEN THE INTERNET STARTS BECOMING REALLY SLOW, GAMING EXPERIENCE HILANG SUDA
Jason Chua Send email
 
Apr 17, 2017

Slow internet with LTE on

Hi, I've been waiting for approximately 4 days (April 13 to April 17 2017) for the internet speed to get better but it isn't going to be any better, I've been using this line for almost 2 years, there isn't much problems until recently, i thought the line would be unstable for only 1 or two days as i can't even browse my social media and worst of all, I even needed to wait for about 45 seconds to send 3 SHORT WhatsApp messages. Please let us know what is going on, we're not receiving any notification of the problem here and if this goes on, I think I'll be switching to maxis. Thanks you.
Jason Chua Send email
 
Apr 17, 2017

Slow internet

Hi, I've been waiting for approximately 4 days (April 13 to April 17 2017) for the internet speed to get better but it isn't going to be any better, I've been using this line for almost 2 years, there isn't much problems until recently, i thought the line would be unstable for only 1 or two days as i can't even browse my social media and worst of all, I even needed to wait for about 45 seconds to send 3 SHORT WhatsApp messages. Please let us know what is going on, we're not receiving any notification of the problem here and if this goes on, I think I'll be switching to maxis. Thanks you.
ammirul aiman Send email
 
Apr 17, 2017

Internet to slow and suddenly turn from 4G to E

what happened with celcom line??it does not happened before but this several week I found the internet was so slow..Im a online gamer..it really distrupted me..pls fix ASAP!!
Miss J Send email
 
Apr 16, 2017

Internet So Slow Even Coverage 4G Appear with almost full coverage signal!

I noticed that my internet speed was so slow since 13th April 2017 until now 17th April 2017. I've been in Shah Alam and Seremban on the date that I've mentioned above and the result is just the same. Very very slow. Keep on downloading! I can't even open my instagram, facebook and even google! Happen that, luckily today I can open my google. At last!!! Please do something Celcom! Inform your customers what happened actually??? Customer satisfaction is still number 1.
Ini Abey lah Send email
 
Apr 16, 2017

line coverage celcom sekarang menyampah

Can you refund my money back. Line dekat kota kinabalu sabah skrg macm sampah line 4G tetap kejap hilang kejap ada tak stable benar. Rasa macam nk terminated je telco ni. Rasa nk beralih pula ke maxis biarpun internet bulanan ia mahal tpi berbaloi juga line perfect. Rugi sekali berahli ke celcom nii.... Sangatttt mengecewaakan.
Taro Send email
 
Apr 15, 2017

Kouta Youtube , Kouta internet Asa

It that now Celcom call a Fcking shit ? 4g still slow for Youtube , we pay for you Telco it not free Fcking , i alway test my speed internet but it to slow , only i get 129Kbs up to high 1.0mbs fcking lol ,i pay so much for celcom ,please fix it , Malaysia Alway down from Thailand lol noob
NETWORK TEAM REVOX Send email
 
Apr 14, 2017

TAKE NOTE ALL CELCOM USER

PROBLEM WITH CONNECT NETWORK
1.PHONE NET FAILURE
2.USED VPN OR ANYTHING APP THAT HACK NETWORK
3.LOCATION

1.CLEAR CACHE DATA AND APPS IN PHONE, RESTART PHONE OR FLIGHTMODE 10SEC, CLOSE BACKGROUND APPS THAT USED INTERNET, CONNECT WITH GOOGLE DNS, APN SETTING MUST RIGHT,
2. CELCOM HAS GIVE WARNING ABOUT USING ANY APPS LIKE VPN N OTHER, SPEED WILL CUT OFF IF YOU USED ANY VPN,PLEASE READ ALL TERM AND CONDITION AT XPAX.COM.MY
3.CHECK YOUR LOCATION TO NEAREST CELCOM TOWER BY INSTALLING OPEN SIGNAL FROM PLAYSTORE, AND OTHER PROB IS SURROUNDING YOUR POSITION (BLOCKING ANY STEEL OR STUCTURE THAT FREQUANCY CANNOT GO THRU..

CELCOM IS THE MOST FASTEST NETWORK IN MALAYSIA WITH SERVER OUTPUT biggest then other
khengeian Send email
 
Apr 14, 2017

Internet Slow

Hi CELCOM,

Why these speed are going slow nowadays? Slow until i have to load my wechat and facebook so slow? Whats happened? Can u guys solve it asap? ELSE THERE WONT BE CUSTOMER CHOOSE CELCOM ANYMORE!
Nora Danish Send email
 
Apr 14, 2017

kuota add-on internet lewat malam 1am-7am

Kenapa kuota add-on late night internet 1am-7am dh berkurang? Sebelum ni Rm7 boleh dapat 20gb.Kenapa sekarang Rm7 dapat 10gb jee!!! Come on la celcom bila lagi nak maju. Senyap2 lagi too .Harap kuota tu kembali ke asal.
HusniHarun Send email
 
Apr 14, 2017

Internet slow

Dh lebih seminggu line internet celcom sgt2 slow....
Apa penjelasan celcom...?
Bil sama tiap bulan tapi line makin teruk..nak loading apa2 pon amik masa yg sgt lama....
Celcom, plz fix this prob ASAP....
yus Send email
 
Apr 14, 2017

Not barred line even already above credit limit

Saya tukar data plan to MI38 dan terima sms pada tarikh yang sama(14/3/2017) mengatakan plan telah di activate. Tetapi pada hari ini saya menerim sms mengatakan line saya di bar due kerana bill mencecah RM1900++.
Called Celcom dan dimaklumkan bill itu disebabkan penggunaan data. Sangat menghairankan.Satu lagi kenapa Celcom tak bar line sebaik sahaja mencecah credit limit RM500. Kenapa biarkan sehingga RM2000.?
Sangat mengecewakan . Harap ada solution untuk masalah saya ini
Hans hana Send email
 
Apr 13, 2017

Internet slow

Seriously internet slow la celcom....
I even working in 15 level at tengah2 kl okay but still line is stupidly slow.
Please do something. Even if i take the most expensive package but the line is worst its just waste my hard earn money.

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