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Celcom

Malaysia

Consumer complaints and reviews about Celcom

Cikguarshad Send email
 
May 20, 2017

Poor line coverage

Saya pengguna setia celcom, daripada guna prepaid sampailah guna postpaid.. coverage line sangat la teruk.. nak bukak email/pdf langsung tak dapat.. please celcom do something... makin lama makin teruk.. sekarang ramai yang beralih kepada maxis kerana maxis telah upgrade line di kawasan kami... berharap celcom dapat menyelesaikan masalah kami

Cikgu arshad
Choong Kim Huat Send email
 
May 20, 2017

Service sangat teruk

Saya dari digi tukar ke celcom postpaid gold plus.
(1)Lepas satu hari digi reject sebab register tukar celcom line bukan atas nama saya.
(2)saya belum pergi ke center untuk buat sekali lagi,saya sudah dapat sms cakap line saya sudah active,lepas saya tukar sim card baru pun tak active lagi.
Saya call service center check,dalam sistem number saya tu sudah active ,tapi yang sim card tu bukan saya punya.
Masa tu digi sudah matikan sim card saya.
Service center Lagi panggil saya tunggu 3 hari pekerja.
xiazminn Send email
 
May 18, 2017

Internet and Network

Since April 2017, my mobile network / mobile data has been lost. I call Celcom Customer Service and being told that they are upgrading the service . But until today 18 May 2017, its nothing. No changes. Celcom Malaysia SHOULD DO PRESS CONFERENCE and apologizes to all their loyal customer .. like me which has been with Celcom from 2011. I am really upset with this as this also affect my job. Rectification supposed to be done immediately and upgrade all your service at once if not you are losing your customer.
jereeyo Send email
 
May 16, 2017

4G but couldn't load videos

Hi Celcom,

The line is very terrible nowadays since after the free internet for FB and WA i guess. Can't even load videos now in FB and Wechat (very very slow). Furthermore, the line will always refresh at any time from 4G to 3G especially at night (around 10pm) which will cause message/email unable to send out and connection lost while in the middle of playing games.

Please fix the connection asap before we change to another telco.

Thank you.
nizam697 Send email
 
May 16, 2017

slow internet speed

4g slow in indera mahkota ktn

slow internet speed

exewee Send email
 
May 15, 2017

No Kelentong

TQ celcom dengan plan baru no kelentong Ni...diri ini sangat2 rasa telebih kena kelentong oleh celcom...line 3/4 bar tp internet slo. .kadang2 ada kadang x...konon bagi free fb n basic 10gb tp bila apply internet buka fb taw basic internet...dia potong data internet yg kita apply...jd yg free tu utk apa? Punya ayat no kelentong...Terlebih kelentong ada la...iklan bukan main tp kepala bana bapa engko

Sebelum guna xpax no kelentong...iklan kat tv berabis no kelnton. ..cehhh bila kita da guna...ayat dia berubah jd no way celcom x kelentong...more kelentong
harrycheng Send email
 
May 14, 2017

Line barred without any reason

Hi,
I'm Celcom prepaid user more than 5 years. My line suddenly barred with reason 50 days no reload. No notification was sent informing line was barred and just sms asking me to reload. I follow instruction to reload but PIN received can not reload. Call Center asked to go back Service Center to activate back bu paying RM30. But i have purchase the PIN and why i need pay extra RM30?

This is really a con-man company and i really disappointed with such a suck service!
HadiLatif Send email
 
May 13, 2017

Coverage ada tapi tak boleh guna

Hai celcom..
Coverage ada 3 bar, kadang2 full bar, internet 4g kadang2 3g..
Cantik kan.. tapiii bila nak call or sms tak boleh, jarang sgt boleh, internet pulak kalau fb ke ig, asyik no internet connecting.. WhatsApp pulak asyik connecting... abis line full bar n internet 4g tu buat apa? Jangan buat lawa je.. kononnye ini wilayah celcom.. tapi Hampeh!!!!
HadiLatif Send email
 
May 13, 2017

Coverage ada, tapi tak boleh guna

Hai celcom..
Kat sini line ada 4 bar, internet 4g kenkadang 3g.. nampak cantikk.. tapi bila nak call tak boleh.. nak guna internet tak boleh.. WhatsApp asyik connecting je.. kalau takde line tu.. jgn buat lawa je full bar n 4g internet.. kononnye ini wilayah celcom.. Hampeh!!!!!!
amalroslan Send email
 
May 12, 2017

BAD SERVICE

Regret to your BAD SERVICES !!
every month I've paid the bill on time without delay within 5 days after your reminder message .
Paid my bill on 03/05 and today (12/05) you send out message that I USED UP 100% data .
How ridiculous it may sound ,right ?
Few months like this , totally not satisfied .
Few months back , CELCOM said data and line got intrupted due to upgrading work .
But up until now , it's getting worsen !!

Do refund or give us some rebate , otherwise will convice all my family members and friends to convert to your
competitor .

Do take note and take actions immediately .
thank you .
stevensaw Send email
 
May 11, 2017

internet signal poor and slow

Hi Celcom.

What going on recently? After i complaint the data slow have some improvement but after few week the problem star again.

We pay bill to get the best service and courage but unfortunately not. Although the data renew, the data still slow and sometimes no line

at all.I always on time paid my bill too. Please work fast on recovery line, if no I will switch to your competitor and my friend will follow

too.
shuib Send email
 
May 10, 2017

Bad to poor services

Saya berpesan supaya celcom lebih ikhlas dan jujur dlm menyediakan perkhidmatan telekomunikasi.utk pihak atasan celcom dinasihat agar bertanggungjawab didunia dan akhirat terhadap pelangan yg kecewa yg menberi rezeki kpd celcom.adab urusan jualbeli jika ada kecacatan barangan jualan mohon maklum pd pelangan jgn disembunyi.semoga allah memberi petunjuk kpd pihak celcom.wallahualam
ieda91 Send email
 
May 10, 2017

Line coverage

- Very poor coverage outdoor and indoor (barely one bar indoor, only emergency call when device is on the floor)
- both internet and contact line. Cannot hear other people speaks properly when on the phone. Line putus2.
-its been going on for few years already. Xde improvement.
Area:
Kg Chekok, Pulai Chondong 16600 Machang, Kelantam
o0o Send email
 
May 10, 2017

Line sucks

Stupid celcom... I pay so much fr ur sucks service internet for few months ady... Wats wrong to ur internet service... U better make a refund to all the ppl who had paid fr ur stupid line... Damn furious abt that... Keep lagging n slow line while using it... Stupid stupid stupid...
Nurulainsyakirah Send email
 
May 8, 2017

Line celcom lembab

Can I know what's wrong with celcom's line? Apa yg hampa buat selama berminggu2 haritu kononnya hampa upgrade line 4g tuuuuu. Then, apa motif bg internet free untuk facebook and whatsapp tp line still lembab? Time mula2 dpt tahu line lembab sbb hampa nak upgrade line 4g hampa, kteorg mcm okay fine tak sabar nak tunggu line dah elok confirm laju gila babi. But now, line mcm haram. Like seriously ni ke hasil korg upgrade line haritu? Promotion gempak gila, kononnya save lah internet tak habis lah apa lah unlimited lah. Unlimited tp lembab buat apaaaaaaa. Mcm ayam goreng mcd, promotion gempak gila tp selalu out of stock. Please fix all your problem! If tak nak hilang customer yg dah percaya dgn promotion hampa. Sekian.
michael_dmt Send email
 
May 7, 2017

Bullshit service

Haram. Haram. Haram. Bayar RM80/month tapi servis siput nakharom. F you celcom. F you.
yek Send email
 
May 7, 2017

LINE INTERNET SLOW GILA.

LINE INTERNET MACAM GAMPANG.BAYAR MAHAL2 TAPI SLOW NAK MAMPUS.BUAT PROMOTION GILA2 TAPI PERKHIDMATAN TERUK.TOLONG LAH STOP BUAT PROMOTION DULU.DUIT DANA PROMOTION 2 BUAT PENAMBAHBAIKAN PERKHIDMATAN.JANGAN DISEBABKAN NAK KAUT KEUNTUNGAN SANGGUP MENIPU PENGGUNA.
yek Send email
 
May 7, 2017

LINE INTERNET SLOW GILA.

BAYAR MAHAL MAHAL TAPI LINE SLOW MACAM GAMPANG.BUAT PROMOTION GILA2 TAPI PERKHIDMATAN TERUK.
TOLONGLAH STOP BUAT PROMOTION.DUIT PROMOTION GUNA UNTUK BUAT PENAMBAHBAIKAN PERKHIDMATAN.
noor syazwani Send email
 
May 6, 2017

Bad internet service

To celcom company..

plez fix ur internet service n line in my area (sungai petani) its too bad.
noor syazwani Send email
 
May 6, 2017

Line too slow

For celcom,

Plez fix your internet service and line.. its too bad in my area (sungai petani) .
ammirul aiman Send email
 
May 5, 2017

Internet slow again

pls fix the internet problem in my area,,minggu lepas elok tp minggu ni jadi balik..line teruk..sebelum ni pown pernah kena lepastu okay balik..knp naik turun naik turun ni celcom??I had commented before this
mr.celcom Send email
 
May 5, 2017

celcom line from 4G to 3G cannot mobile data & SMS

Hi Celcom,
can you check for me what problem for area penang
my phone line suddenly from 4G to 3G, cannot connect mobile internet, and also cannot SMS.
can you solve it immediately ? you really want to make i change network company ?
call you customer service line, inform this problem and was told by your stuff , still under investigate , please make it fast, thanks.!!!
HLM.T88 Send email
 
May 5, 2017

No Internet

Celcom !,

since 12 PM 5-MAY-2017 till now, I'm disconnected from the Internet eventhough my phone is showing a healthy 3-4G.

Even your 1111 hotline can't be reached. What the Heck man? Your competitors are laughing, and you shall feel ashamed. Get it right asap.

Man... Pathetic.
NguNgu Send email
 
May 4, 2017

APA MASALAH CELCOM?

Hi Celcom.
Saya pengguna celcom postpaid first gold. Sebelum ni saya pelanggan telco lain. Dan saya bertukar ke celcom tahun 2016. Jujur, saya kurang berpuas hati. Tapi okay la celcom ni pandai amek hati pelanggan. Daripada 10gb internet jadi 20gb. Terus tak jadi nk tukar telco lain. Then awal tahun 2017 mmg line sangat lambat. Dan bulan 4 mmg the worse. Mmg nekad nk tukar telco. Tp celcom skali lagi pandai amek hati. Bg free 1 week without data charges on fb and whatsapp. Tapiii hari ni slow lg. Bkn stakat slow tp whatsapp mmg connecting dari semalam. Apa masalah ni? Bab data mmg dr dulu musykil kenapa tk smpai sbulan dh abes 20gb padahal guna utk on whatsapp, fb, ig je. Youtube pun tidak. Abes tang mana? Mmg menyesal tukar ke celcom dan kali ni tak teragak-agak dah nk tukar ke telco lain. Urgh
movelaw Send email
 
May 2, 2017

Bad Experience - From Beginning til the End

I had terrible experiences with Celcom from the first day I signed up (Feb 2016) in KLIA. Staff keyed in my surname wrongly eventhough I gave him my IC. After that, I was told to go to any Blue Cube to change my name; went to both Blue Cube Alamanda, Blue Cube KLIA 2 and Celcom Dealer MyTown. They wanted to charge me RM 60 to change my name. Told them that it was their mistake but they simply didn't listen and help. My name in the bill remained incorrect throughout my time with Celcom.

The reception in Nilai was bad and my calls were always dropped in the middle of a convo. I complained from June 2016 until Dec 2016 more than 10 times (up to 8 reports!) but their Huawei Technicians never seemed to be able to fix the problem. They charged me for new SIM card and try to fix the problem for half a year but after that, I still experienced drop calls up until April 2017. I only got a month of bill rebate (compensation) in Jan 2017.

When I decide to port out to Maxis, Celcom did not send me any verification sms and claimed that I didnt reply to their sms. They dragged me for 6 days until the last day before my billing cycle. They wanted to charge me for one full month of postpaid bill if the request is only successful after the billing cycle.

This is one of the worst experience I had with any Telco provider in Malaysia. P.S. I was using First Gold RM 80

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