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Celcom

Malaysia

Consumer complaints and reviews about Celcom

Jantan Send email
 
Mar 4, 2012

Worst Customer Service

korang punya servis macam puki mak,
Celcom Hater Send email
 
Feb 23, 2012

SLOW!!!!!!

Your Connection is too slow !!! Like a snail !!! ehh ?? Not snail !! But slow than snail !!! I hate celcom now !!! Now I know why people use digi or another type of broadband !!!
Celcom Hater Send email
 
Feb 23, 2012

SLOW!!!!!!

I hate Celcom now!!!
Aminudin RA Send email
 
Feb 23, 2012

CUSTOMER SERVICE

on 1st February 2011, i went to CELCOM BLUE CUBE located at The Mall, KL. I went there to settle my bill as i accidentally turned on my 3G throughout the night, thus the bill already reached its limit. I also intended to register for mobile broadband to prevent anything similar from happening, which i admit was my own negligence. I went there and gave my phone number to the customer service personnel on duty. His name is Anuar. He disrespect me as a customer of CELCOM. I gave him the mobile number but he said the number does not exist in the system. I told him that is impossible because i have been using the number for a long time and recently i made a series of engagement with CELCOM and i am very sure that they have my number everytime i contacted them. i told him probably the system was down and that is the reason he could not trace my number. He pushed the monitor's screen roughly towards me, and he said as if i accused him of cheating and that is the reason i did not believe him. I asked him whether i ever mentioned or accused him of cheating me, and he admitted that there was none. He said because i refused to believe in the matter. He was very rude and regardless whether he is a CELCOM staff or not, HE BRINGS THE IMAGE OF CELCOM. He was rude, disrespectful and LAZY. After a series of unfortunate encounters with CELCOM service representatives, i demand that THE COMPANY IMPROVE THEIR SERVICES. WE PAY MONEY.
StephanieJane Send email
 
Feb 23, 2012

CUSTOMER SERVICE

i had try several times to sign up in online customer service celcom but no password was send to my number. is there another ways to sign up in online customer service?
Shaffish Send email
 
Feb 23, 2012

Worst Service

I am Shaffiz from malaysia getting pissed off with the Celcom telecommunication provider in Malaysia. I am working abroad and once return back to malaysia I am stil using Celcom cellphone number 019 268 2860 which is has not being reload the airtime for a year. unfortunately once i return back to Malaysia than i reload and i can use it as usual such send a txt and call out but i cannot received any call or txt. I call the the celcom operator than he said my celcom line is in order and everything is activated. but i still cannot use. Today i went to Celcom Branch at Ipoh Green Twon and meet with the service operator name Linda. she mention it that my celcom number is not belong to me and she also mention that my sim card is not my excat number 019 268 2860. once i make a call and show it to her than only she admit tat is my number. than i wait for almost 1 hour and she come back and tell me that the celcom number is not belong to me anymore and the celcom has been recycle the number and someone has been using the number and just regeistered on aug 18, 2009. But why my cellphone stil activate untill now and i can call out as usual eventhough she mention that I am not allow to use this number anymore? is so messy and make the customer like me in the losing part. Instead of their fault to deactivate my simcard. But to whom i need to complain for my rights? I need something back from celcom to pay my morality damages
Zack99 Send email
 
Feb 23, 2012

Worst Service

Salam,
Saya adalah BEKAS pengguna setia Maxis selama hampir 10 tahun... Banyak perkara yang saya tidak puashati dengan Maxis dan sehingga akhirnya mereka menuduh saya tidak membayar Broadband sedangkan saya tidak pernah apply Broadband mereka!! Pelik betul, mereka paksa saya bayar walaupun jumlahnya hanya RM79, tetapi saya tidak pernah apply..Saya nekad tak akan bayar dan meminta mereka "waive" nilai tersenut. Memandangkan mereka tidak mahu "waive" nilai RM79 yang mereka tuduh saya itu, saya dapat rasakan Maxis tidak langsung menghargai saya sebagai pengguna setia 10 tahun ini. Lalu saya mengambil keputusan untuk bertukar ke Celcom. Setelah hampir setahun guna Celcom, saya dapati Celcom punya quality OK jer... Cuma satu benda yang saya realize, bil handphone saya semakin kurang walaupun membuat panggilan sama macam saya guna Maxis dulu... Kalau dgn Maxis, dah confirmed tiap2 bulan RM250 dan keatas..!! Tapi dengan Celcom, hanya diantara range RM90 ke RM110... Pelik jugak saya.. Bila saya selidiki, rupanya2 Celcom ni bagi rebate sana sini... Terima kasih Celcom kerana bagi rebate sana sini...!!! Padam muka Maxis, mereka telah hilang pengguna setia 10 tahun yang membayar RM250 setiap bulan hanya kerana mereka nak selamatkan "RM79"...Agak b***h Maxis nih kan...
Whane Send email
 
Feb 23, 2012

charge imposed unreasonable

I do not use GPRS, but that charge does not make sense...stupid celcom
Pembenci Celcom Send email
 
Feb 23, 2012

charge imposed unreasonable

WHAT ARE THE HELL CELC0M FUCKKKK...I have just paid the bill on October 5, 2011 ..but suddenly THE CELCOM FUCKKKKK send a message like this..Dear customer, you have exceeded the 4GB/mth usage (Celcom FUP). Pls purchase additional volume or we reserve the right to control yr broadband speeds. TQ dammnnnnnnn y0u fuckkkk..I paid RM192 .. want people to pay more .. go to hell CELCOM!!!angryyyyyyyyyyyyyy...

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