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Celcom

Malaysia

Consumer complaints and reviews about Celcom

Sulastri K Send email
 
Nov 27, 2016

Celcom First Gold Plan compared to Maxis 4G Prepaid

Refer to the recent complaint from the Businessmen below, the anger can be withdrawn easily by using Maxis 4G prepaid. I'm so agree with him.

Currently I'm using Celcom First Gold Plan and Maxis prepaid 4G simcard both in my mobile phone. I can't trust this Celcom thing and always get my self prepared for the sloppy buffering Celcom network.

Append herewith the network speed test photo. You can check the bottom line network is the latest result and it's Maxis ! Super damn fast 4G and it's prepaid. They even offers RM3 per GB for daily usage. I'm lovin it and soon will terminate this Celcom clown services. Cheat people by advertising faulty results.

Celcom First Gold Plan compared to Maxis 4G Prepaid

Businessmen Send email
 
Nov 26, 2016

Don't subscribe Celcom First Gold Plan

The plan sounds to be good , I regret to change my plan despite of unlimited 10GB whatsoever mother F. The line is terribly F words. Basxxrd ! Bad for businessmen usage , we need fast service and can afford to pay high !
Farifzul Send email
 
Nov 25, 2016

Internet Coverage Very Poor

SAYA PENGUNA CELCOM FIRST GOLD..
Tolong la buat sesuatu di coverage (TAMAN EMAS SURIA,08000,SUNGAI PETANI,KEDAH)..internet celcom terlalu slow di sini walaupon ada coverage 4g..tapi susah nak dapat,selalu H&E..tiap bulan koata saya tak pernah habis..tak kan setiap kali saya nak guna internet kena duduk di pekan?

Internet Coverage Very Poor

InternetBirdGhost Send email
 
Nov 25, 2016

Internet Bird Ghost (Yes you read that title right)

"Your connection scored only 4% of the Celcom Internet Service Provider average (96% slower)" at 5.54 AM speed test. Wow really ? You already set limit to 10 GB internet burung hantu and now your throttled down the speed like how on earth i can use 10 GB per month with this slower than snail speed ? You think all of us are stupid ? We see what is going on. From unlimited quota to 10 GB to slower than my cat walking speed internet connection. Good job Celcom. If you want to act so clever then maybe you should try practice crying in the corner of your office when all of your customer changed to either Digi or Maxis. *Applause*
mahmad82 Send email
 
Nov 22, 2016

Misleading and overcharging

The biggest mistake of my life was to port out from Digi to Celcom, I really regret doing it, Celcom has the worst customer service and they charge for everything and at every opportunity. They charge 20cents per sms the highest in the market. Recently I changed my sim card from micro to nano and for it i was charged at the dealear rm10, then celcom charged me in the bill again rm 5. When asked they say because i have been less than a year with celcom, this is not a reasonable explanation and no other service provider does this.
I have complaint to celcom via their website but now i am trying to find the reference number but cant find it in their website and also they never send any email to acknowledge the complaint, even though i opted for email they still insist on calling so now i dont have any record if i want to complaint to MCMC.
farahain777 Send email
 
Nov 17, 2016

3g coverage but no internet access

i just subscribe internet burung hantu. i wonder why the coverage perfectly 3G but no internet access. Please fix this problem asap
ditipucelcom Send email
 
Nov 12, 2016

Service Internet Burung Hantu

Internet Burung Hantu download speed 4,8KB per second? jangan la kejam sangat Celcom. Bila ada outage dimana2 kawasan samada akibat petir atau hujan lebat, janganla amalkan "esok lah kita pergi betulkan". Ini service telco, bukan meniaga getah sekerap tau tak celcom!!
0mglolz Send email
 
Nov 12, 2016

Unstable connection

This had been bugging me since they upgraded their towers called "4G Modernisation". So, how bad was it? Imagine getting your internet connection cut off EVERY 1-2 seconds, i've once ran a speed test and the graph shows the internet speed dropping suddenly to 0 every 1-2 seconds and climbing back up, just to be cut back down to 0. The "4G Mordenisation" promised a "1. Stronger and better connections" yet, this happens. And yes, this issue is still a problem to this date of this complaint. I just hope this issue noticed, and fixed.
sivasita Send email
 
Nov 7, 2016

Shortchange of Data Plan

My number is 0162222077 and i have a data plan for 5gb data but for the past 2 months I have received messages that my 3gb data has finished. So i have made a complaint to their hotline and their staff has confirmed that there was a technical glitch and they were supposed to make it right but until today which is almost 1 month I have not heard from them on this issue.
I had to buy another 5gb data this month but it also finished after 3gb was used up.

Feel so cheated and have to wait for their technical team to get back is taking so long. Cant understand if they know its a technical glitch on their side why dont they give me my balance of 2 gb and sort things on their back end ?????

Now they have upgraded most plan to unlimited data and unlimited calls but I am still stuck with a stupid plan. Being a prompt paymaster with an average bill of RM350 to RM400 per month should have been given an option dont you think ???

Very disappointed.......
sivasita Send email
 
Nov 7, 2016

Mobile Data shortchange

My number is 0162222077 and i have a data plan for 5gb data but for the past 2 months I have received messages that my 3gb data has finished. So i have made a complaint to their hotline and their staff has confirmed that there was a technical glitch and they were supposed to make it right but until today which is almost 1 month I have not heard from them on this issue.
I had to buy another 5gb data this month but it also finished after 3gb was used up.

Feel so cheated and have to wait for their technical team to get back is taking so long. Cant understand if they know its a technical glitch on their side why dont they give me my balance of 2 gb and sort things on their back end ?????

Now they have upgraded most plan to unlimited data and unlimited calls but I am still stuck with a stupid plan. Being a prompt paymaster with an average bill of RM350 to RM400 per month should have been given an option dont you think ???

Very disappointed.......
meowmraw Send email
 
Nov 7, 2016

All the problem with Telcos

To the people complaining in here about porting, I do have a good tip before porting out from one telco to another. I highly suggest you try out their prepaid to get better idea about the coverage, data speed, etc. From what I have learnt personally, there is no such thing as the best telco. The "best" telco is often the one that works best for you - the best balance of coverage, connectivity, call quality, data speed, quota and value for money in YOUR area be it at home or workplace. So do some bit of researching and testing before porting out. Good luck fellas.
fizz Send email
 
Nov 6, 2016

celcom such a money eater

I just got reload this morning at 8 a.m..and subscribe a week internet burung hantu..so then I just open my whatssap & WeChat..suddenly around 10 o clock my internet already 70%..however I still calm myself..suddenly at 12p.m it's already achieve 100% kuota of my internet..what the hell men !! I just open my WeChat & whatssap.. what's the matter with this f****** service..please ..if they do this again.. don't do business laaa..I'm f****** tired
Reema Send email
 
Nov 3, 2016

First gold plus

I am new user of celcom which previously DIGI internet user... Just subcribe 40G. Because 10g likely not enough for me.i also tried maxis internet but also not enough. But sad, celcom coverage very poor at my area. Just showed E all the time... So where is actually 4G LTE? Which DIGI and MAXIS have 4G at my area.. 3G also very difficult to search..Internet very slow.. So how can i finish my 40G data? Is it the why celcom promote 10G-60G data because they knew costumer will not use that much? Can this matter be fixed.. Otherwise, it will be better terminate.
sufian Send email
 
Nov 3, 2016

PORT OUT CLAIM

A couple months ago, i opt to port out from celcom postpaid to another telco. As a standard procedure, the existing user need to make some clearance to the celcom centre to ensure there were no outstanding bill available. As a customer, we did our part and after a check up from celcom centre, our application is succesful.

A few months later, i received a letter from demanding an outstanding bill payment from celcom for two months. I found this a bit irregular as it does not comply with the normal practices. Why would celcom let our application to port out should we got any outstanding bill at the first place?

Untill we received a proper justifications from celcom, we will not make any payment regarding the bill.
michael_dmt Send email
 
Nov 2, 2016

Celcom First Gold internet service is really bad

I don't know if I should be happy with the upgrade of my internet quota to 20GB if the internet service is really really bad. I mean it. Really really bad. Come on, how can I utilize the internet to the fullest if I can't even have fast internet? My phone shows H+ for its bar line man. If I can just get to use 1GB (I don't even know if it somewhere close) of internet, per your t&c that only allows 2.5GB to be carried to next month, doesn't that mean I'm the one at the losing side? I'm a customer. Should've done better man. I'm really disappointed with this. 3 months enough patiand I paid for craps. I've ent. Don't need to tell me to off my data and shut my phone for 2 minutes when after that just a few hours I got to enjoy the normal speed of internet and then things went crap again, for like forever.
niawuze Send email
 
Nov 1, 2016

NO COVERAGE AT KG BATU MENGKEBANG

I'M FROM KG BATU MENGKEBANG KUALA KRAI KELANTAN

MY HIGHLIGHT HERE IS NO COVERAGE AT MY VILLAGE, AT LEAST AN "A COVERAGE" FOR 1 BAR OR 2 BAR FOR CELCOM NETWORK AND IT'S SOO FRUSTRATING!!!!

REALY HOPE THAT THE "CELCOM" WILL MAKE AN UPGRADE TO IMPROVE THEIR PERFOMANCES AND SEERVICES, IT SO TROUBLESOME WHEN FACING THE SAME ISSUES FOR PAST TOO MANY YEARS IN THIS MILLENIUM ERA ...

MAYBE THE SIGNAL IS NOT COVERED BUT AT LEAST TRY TO UPGRADE!!!!!!!

>_<"
SPEAK FOR MY VILLAGERS !!!!!
fathiiiii Send email
 
Nov 1, 2016

slow internet speed

im staying in kota kuala muda, kedah, the internet speed is very disappointed even on 2-3bar 4g sometimes. unable to open youtube, instagram even browsing websites. hope celcom can fix this as soon as possible
Syidah Send email
 
Oct 31, 2016

Very poor internet connection and coverage

Im using xpax turbo and subscribe internet RM50 monthly. Since 2 days ago, I didnt get to connect to internet. And i also even can't make a call or sms. None of celcom service i can use at all. This matter really make me disappointed. This is also the second time it happen in the same month. It really frustuated. I hope celcom could fix this problem as soon as possible. Im writing here because i even cant call the service center. Everything is going wrong with your service. I cant complete my daily job since i need to connect to internet At last i need to subscribe 1day internet from my other telco number just to write this message and hope will get your attention on my issue.. Last but not least, please please please fix this ASAP. TQ
murshid77 Send email
 
Oct 30, 2016

Poor 4G line

Very poor Internet connection (only E signal) when inside my house and sometimes no connection at all. This is so disappointing.
chan88888 Send email
 
Oct 28, 2016

CELCOM FIRST ELITE

im a celcom first elite user (iphone 6s promo with 2 yrs contract) and im so sad when you launch a new plan. i have 2 lines (1st 4gb and 2nd 3gb) for the first elite plan and monthly commitment was rm235 and sometimes higher because the quota is exceeded and ill need to purchase for more data. and now you launch the new first gold with 10gb data, 10gb weekend internet and free calls with monthly commitment of RM80, this makes me feel like wtf is happening to the ELITE, i pay more but get less, this is so disappointing.
Mimitasya Send email
 
Oct 25, 2016

Credits

I'm using celcom magic sim. I have a balance rm 33. Yesterday,i realoaded rm 5 and it became rm 38. Just now,i used data for about 5 minutes and then my balance suddenly became rm0.40. Why does it happened?
Aisamuddin Send email
 
Oct 22, 2016

Celcom 4G line

Dear Celcom,please upgrade your 4G line at my resident area. Our Kampung folks need to surf for internet in our daily job. Hope you can make it possible and fast. We are your loyal customer for many year. Thanks.
Norazah Aris Send email
 
Oct 19, 2016

Celcom internet line

I am staying in KL City Centre (Kg Baru Kuala Lumpur) and working in golden triangle area too (Jalan Raja Chulan) but my phone's internet line become worst every day especially after last week of celcom's upgrading.

Celcom internet line

Alongsham Send email
 
Oct 18, 2016

Expired date

Saya pengguna celcom yang lama...kenapa bila saya1 check credit....tarikh luput tak sama dgn tarikh saya melanggan ?

Expired date

Adamaddio Send email
 
Oct 15, 2016

Ridiculous

Why is it that every time I Top-up Rm10 and getting only RM9.43? I couldn't even subscribe to my preferred weekly internet plan with this happening only to me, and I refuse to call your horrible costumer service with 50cent charge; resulting in RM8.93 balance.
And no. I don't even subscribe to any scams from various messages and from *118#. I am smart enough to know what is a scam and is true

And furthermore, why is the Internet Burung Hantu speed only limited to a 33kb/s speed? I couldn't even watch a single video unless I wait for an hour or so to buffer a single 10minute video.

0198829940

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