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Celcom

Malaysia

Consumer complaints and reviews about Celcom

hafifi236 Send email
 
Jul 11, 2017

Slow Internet

Its already 2 weeks i have experienced with slow internet coverage even though the signal showed 4G. I paid every month for nothing.

Please rectify immediately.
Farhanss Send email
 
Jul 11, 2017

Due to kouta problem

Guys something is not right with ur telco line..

Im using xpax tm where alrd given free fb 10gb.

And wtf why its slow like shit.. Ithough the line was hi speed internet.. And 1 more thing. Everytime im using fb it took kouta from my internet plan not from my free fb 10gb plan. Even ibought 1 day fb 1gb for test.. The result still same.. It still using my plan kouto.. Pls fix this
Kikamnoor Send email
 
Jul 11, 2017

Why internet line very slow and why I can't get my add on internet burung hantu on time

Why internet are so slow. It always show up as E not even H or 4G. I'm so pisssed up.

Also when I purchasing internet burung hantu, I get text from celcom saying I successful subscribe but when I checked it is still 0.0mb doesn't make sense. Plus it said I've subscribe at 1.04M but not already 3.55AM and there still 0.0mb Why your service is so slow. You just wasted my money and my time waiting for the internet 2 3 hours. Also sometimes when I've success subscribe it, I need wait at 3.00AM to get H or 4g line. Doesn't make sense seriously. Please give my money back and fix this ASAP. Thank you
MadDamon Send email
 
Jul 9, 2017

unstable connection

While 4g can't do any much thing I experience something more annoying. The line can go off from H to E ..when you play an online game..it can cause an instant lagg and dc..it worse..I remember that time when celcom connectivity is a way more advanced then the others..but now it's pretty shitty..i'm sorry
haruharu Send email
 
Jul 8, 2017

wow even tortoise is faster than your line

line so slow for an expensive package...you're gonna a lot of customer dear celcom đŸ˜´
fariszafri Send email
 
Jul 4, 2017

Line Internet Really slow

I have just subscibe new internet rm30/monthly but already 2 days and the internet still slow and cant even use whatsapp. Please fix it. Really disappointed on celcom line nowdays.
Hafizx199 Send email
 
Jul 3, 2017

Very Slow Internet

Here in Matrikulasi Selangor at Banting my Celcom internet connetion always get disconnected from LTE network and shows only E an H+ which can't even open up a google page because it is too slow.A lot of my assignments are procastionated because of this.Please fix the issue because I really need to use internet to do most of my work here.I'm using the golden plus pakage.
Khushairi Send email
 
Jul 3, 2017

Celcom TIDA LINE

Pihak Celcom TOLONG CHECK LINE...dah tiga hari tiada line di sini..
pergi kedai celcom dekat wangsa walk mereka kata semua sama je tiada lain.
Sampai Bila?????
Khushairi Send email
 
Jul 3, 2017

LINE CELCO TIADA

Minta Pihak Celcom check Line, dah tiga hari tak boleh guna.
Pergi centre dia kata semua memang takda line dia kata..
Tapi dah tiga hari ni..
Celcom slow Send email
 
Jun 29, 2017

Poor speed celcom 4g

Slow speed for 4g network, always disconnection, not stable, high ping on online games, im payed for platinum plan every month, please fix laaa, so boringggg laaa celcom.. Kecewa dgn servismu. Tgk signal dkt handphone terus ngantokkk..hmmmm
Celcom slow Send email
 
Jun 29, 2017

Poor speed celcom 4g

Network not stable, lost connection ( always disconnection ) im payed every month for platinum plan. Please solved my problem laaaa bla bla sooo boringgg la celcom, hmmmm mengantok bila tgk signal celcom... Kecewa...
wockez99 Send email
 
Jun 29, 2017

Unstable internet connection

Please do upgrade your internet connection at my area. Its really worst for us to wait until midnight to get a better internet connection especially for gaming. I feel like the connection capacity for our tower is limited. Our tower only provide celcom service. So, we hope you guys can give us a better experiance in a month. Thank you. Location : Kampung Keranji Jalan Bau Kuching 94000 Sarawak Malaysia.
wockez99 Send email
 
Jun 29, 2017

Unstable internet connection

Please do upgrade your internet connection at my area. Its really worst for us to wait until midnight to get a better internet connection especially for gaming. I feel like the connection capacity for our tower is limited. Our tower only provide celcom service. So, we hope you guys can give us a better experiance in a month. Thank you. Location : Kampung Keranji Jalan Bau Kuching Sarawak 94000.
Azrai Send email
 
Jun 28, 2017

Poor line

Hello celcom

Please please please please please upgrade your line coverage in my area, line is so bad, I'm paying 150/month for this plan but it really worst my money to pay every month commitment for noting.pls do yr work because we r paying u.
syaff98 Send email
 
Jun 28, 2017

TOLONG RESPOND Topup tp xmasuk dalam account

Tadi ada topup dalam rm20 melalui maybank2u... Mmg pada awalnya dpt la message mengatakan topup dah masuk dan baki ad rm20.88...tp bila check balik.. Tiba2 ada baki 0.99 ...tolong respon secepat mungkin.. Rugi la topup kalau x masuk... Tq

TOLONG RESPOND Topup tp xmasuk dalam account TOLONG RESPOND Topup tp xmasuk dalam account

Asyraaf Send email
 
Jun 27, 2017

line very slow

internet sangat slow... kadang h+ kadang E... banyak kerja tertangguh... kalau internet asas lambat it ok lah but dan buat data duit dah potong but internet very very very slow.. haral pihak celcom dapat tangani masalah di kawasan saya.. terima kasih

Location:

TANJUNG BIDARA,
MASJID TANAH,
MELAKA.
Kavitha Radha Send email
 
Jun 27, 2017

Exorbitant bill

Been away from Malaysia for about a year. Got back on the 15th June 2017 and activated data plan for my postpaid line on the same day - 1GB. Despite activating data plan, Celcom kept charging me under the per usage basis. Ended up receiving a fat bill. Called their CS and lodged a report. Was told will be investigated and resolved in the next 7 working days. Imagine my shock when I received an even fatter unbilled amount that resulted in my line being barred. Have spoken to Celcom's CS more times than I have with my mum in the last 12 days. And the last straw, 27k+ bill when I logged on to my Celcom online account!!!

Exorbitant bill Exorbitant bill Exorbitant bill Exorbitant bill Exorbitant bill

Nabila Send email
 
Jun 26, 2017

Melampau Teruk Line Celcom

Internet area Gemas, N.Sembilan terlalu teruk sampai nk bukak what app pun x boleh. Digi,Maxis dgn Umobile ok je time raya2 nie. Bayar mahal Celcom. Bukan murah. Speedtest 0.08 mbps.
Alstr94 Send email
 
Jun 26, 2017

Slow mobile internet

Currently on xpax monthly mobile internet plan. 3G is full but for the last few days, the communication is extremely slow or to be accurate, no access to Internet at all. Before this problem started, internet is ok, even download up to 1Mbps. But only last for a few days. I hv a lot of contact and hv to constantly connected to them via email or WhatsApp, so Internet is crucial. But no its like living deep in the jungle. To Celcom, pls pls pls fix this problem asap. Or at least send a notice. Your useless promo message filled my inbox almost every day but yet no notice about network interruption. And I feel I'm throwing away my money again subscribing your mobile internet plan. What a service you have.
Ridzuan said Send email
 
Jun 25, 2017

Celcom line area KL masih ada yg slow

Line 1 ketul je kadang2 no services.. data tulis 3G tapi lambat juga.. area KL ni.. harap dapat pertingkatkan segera

Celcom line area KL masih ada yg slow

nikrizan Send email
 
Jun 20, 2017

Terrible service

I'm working in pengerang. Previously the internet line is good and no issue. Since June 2017 the internet and even for calling outside have a lot of problems. I though that my phone is the problem. I need to use whats app to organize my work. I need to make urgent call. Celcom don't even have the courtesy to inform or apologize to the customer. So, decide once my contract with celcom already expired, will change to other service provider. Thank you for the lousy services.
Lina1991 Send email
 
Jun 20, 2017

Terrible data connection

Dear celcom,

I have read the reviews below and I agree with all of them. Seriously, is it so hard for you to give a notice if the connection or line is bad? I am inside UM right now and guess what? No connection! Yay! You're lucky that I have paid my bill this month, if not, as soon as I have finished my work, I will change to other service provider. I heard from others and my own friends that celcom is the most stable and the best service provider, that's why I changed to celcom from Digi. But it turns out, you're even worse than others. I have given so many chances​ but still no improvement. You act as if you don't appreciate your customers hence, yeah, you're about to lose one customer then. Bye. I will change to other service provider that will take me seriously, unlike you.
Lina1991 Send email
 
Jun 20, 2017

Terrible data connection

Dear celcom,

I have read the reviews below and I agree with all of them. Seriously, is it so hard for you to give a notice if the connection or line is bad? I am inside UM right now and guess what? No connection! Yay! You're lucky that I have paid my bill this month, if not, as soon as I have finished my work, I will change to other service provider. I heard from others and my own friends that celcom is the most stable and the best service provider, that's why I changed to celcom from Digi. But it turns out, you're even worse than others. I have given so many chances​ but still no improvement. You act as if you don't appreciate your customers hence, yeah, you're about to lose one customer then. Bye. I will change to other service provider that will take me seriously, unlike you.
Jia Jia Send email
 
Jun 19, 2017

Network Problem

My network can't use almost one week already. Please see the attach photo for more detail.

Network Problem

Jia Jia Send email
 
Jun 19, 2017

Network Problem

My network can't use almost one week already. For the detail information please see the attach photo.

Network Problem

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