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Celcom

Malaysia

Consumer complaints and reviews about Celcom

Aimanronaldo4 Send email
 
Oct 31, 2017

Shit line when playing games

I don't know why but the 4g on 2 bars is really slow.Also,everytime I play online games like heroes evolved or mobile legends the 4g would lag me out.The second I stop playing it the internet immediately gave me full bars on 4g like seriously WTF is going on does Celcom have something against playing games or what.This leads me to waiting until 1 am where the line becomes fast but there's one problem which is the 4g icon.Let me explain this,everytime I play an online game 4g full bars drop to h+ on 2 bars like really? And immediately after the game ends it becomes 4g full bars I'm really pissed off at this because I'm playing ranked games and each I get into a team fight the internet ### me up and I get reported for playing badly and trolling.Celcom please fix this shit right now it's really annoying.In the meantime I'll be looking for order sim cards to use instead of this and I'll warn each and every single friend and family member to not use this. I feel sorry for your customers
fion yap Send email
 
Oct 31, 2017

Phone Care

I walked in to celcom blue cube at Pavilion Shopping mall with my father yesterday to sign up iphone 7 plan with 2 years contract of monthly subscription of rm98.
i been told by a staff called Shah Iskandar about phone care is compulsory to buy for 3 months minimum subscription. i refuse to pay but he said this is a MUST. i forced to paid phone care rm12.70 by cash and device price by credit card.
I am curious about why phone care is compulsory to buy, for maxis phone insurance is an optional, therefore, i called to celcom hotline to check. Customer Service told me that phone care is optional and not compulsory. I feel like being cheated by the staff called Shah Iskandar at Pavilion blue cube.
Meow Send email
 
Oct 29, 2017

Line slow

Pls la celcom... 10months line ke laut.. wtf.. rugi jk beli tnet bratus ratus.. tp line hampe.. stress.. da la mcm chipsmore.. pandai hilang.. org bru maw feel2 legend men gme tiba2 "no cnnction".. waaa.. pns gilak... tme2 riang hati tggu mov siap dwnld tba2 "no cnnction".. then abis kouta.. grrr.. bengang btl la.. blh mndtgkn kemarahan nie... "sabar" nie mo dkt stahun sda.. 😡😡😡
Vinzz1611 Send email
 
Oct 28, 2017

Internet sucks !!!

Every month we pay for you , but what’s your service to us ?? Please improve the connections ! Celcom you’re lousy !!! 4G is sucks ! While going to Celcom centre or call to customer service , you guys just keep saying we upgrading. Damn , we are consumer and you sucks you never get any improvement to us ! Celcom please take action !!!!!
City Hunter Send email
 
Oct 27, 2017

4G Tipu

Dear Celcom,

I have lodged several complains to you and as well to MCMC and yes you did respond and urgently contacted me, appreciate that. However, you sent someone to do site visit/connection checking and that person keep calling me asking for my address tho i have submitted all the information earlier, but i was still fine with it until that person sent me a picture having his phone with speed test on in front of my house and of course the internet works perfectly !

I told him i couldnt use 4G or even 3G at my house and he insisted that the line is working well on his Samsung phone. And thats it, case closed. But still, im not able to fully utilize my data as it runs too slow that i almost give up to do anything about it. Im gonna open up the case again with MCMC or might as well lodge a police report for the service not delivered.

Zu
Pijie Send email
 
Oct 27, 2017

Internet lembap

Saya beli data sebulan. Data H+ dan 3G tapi internet slow sangat. Kenapa celcom? Rugi laa sy beli internet tapi line mcm siput. Mohon tindakan dari pihak tuan
kayour Send email
 
Oct 24, 2017

Worst coverage telco

Recently ur network and coverage especially 4G very bad. Always ‘No service’. Area klia2, sepang, kuala langat. Indoor and outdoor. Ur 3G network & coverage useless.
Jolly Rabbit Send email
 
Oct 22, 2017

###NG INTERNET SERVICE

NEW S###TY CELCOM SITE CANNOT HANDLE TOP UP TRANSACTION FOR A SINGLE PERSON AKA ME. ACCORDING TO THEM CELCOM ###, A PREVIOUS TRANSACTION TO TOP UP IS STUCK, AND THIS PREVENTS ANY FUTURE ATTEMPTS TO TOP UP. WHAT THE FREAKING ###!!!!

IS YOUR SITE DESIGNED BY ###ING MONKEYS?!

WAIT WAIT... I GET IT NOW... WHY THE TRANSACTION GOT STUCK.... IT'S BECAUSE CELCOM STAFFS USES THE SAME SHITTY INTERNET SERVICE AS US CUSTOMERS AND THAT'S WHY IT GOT STUCK! THE INTERNET IS SO HORRENDOUSLY SLOW IT CAN'T EVEN PROCESS A SIMPLE REQUEST. WOW.... MIND BLOWN WHEN YOU THINK ABOUT IT, NO?

SO TLDR, ###YOU CELCOM. ####YOU AND YOUR ###EGGHEADS THAT MANAGE IT. ###YOU #####ING ###HEADS!
money88 Send email
 
Oct 20, 2017

Celcom noob line

Why recently line celcom very slow, that fone were showed 4g but very poor connection. Noob celcom
money88 Send email
 
Oct 20, 2017

Celcom noob line

Really fed up with your service especially line internet. That line were showed 4g but ####g slow.
Aidielz Send email
 
Oct 20, 2017

Line slow internet lambat

Internet lambat sangat.
Leequeen Send email
 
Oct 20, 2017

Celcome

My celcom bill cycle is every month 14th and since 17/9 i already switch to Maxis (due to poor coverage) but celcom still charged me for the Step bill!! The bill should be prorated!! I just used for 3days and have to pay for 1 month bill!!!??
Rayss Send email
 
Oct 18, 2017

Bill amount expensive

Your bill of RM259.65 as at 18/10/17 is due & you are now in CapZone. Send OPT1 for Promise to pay / OPT2 for initiate barring to 28882. Not applicable when you are in roaming. Sincerely, your Celcom team. T&C

*sumpah kali ni Celcom dah melampau , i Baru jak bayar minggu lepas due 74 , tetiba pgi 250 what the ###!!!!!!!! Dah bertahun2 dengn Celcom tpi selalu charge tinggi mcm ni, line x clear pun mcm siput!!!! Sial lA . Kali ni memang saya akan tukar dengan webe!
hafiz447 Send email
 
Oct 17, 2017

Data tak masuk

bar line full, tapi data x masuk, apa nak jadi dgn celcom, semalam buat hal , malam nie but hal, kalau nak upgrade pun, infrom consumer dulu la, jangan main buat suka hati, ingat penguna teda hati ka? nak hilang pelanggan ka, dulu 3/4 tahun sebelum nie ok, skrg buat hal hilang line, dah langgan tapi x dpt subscribtion yg d langgan,aku na buat kerja skrg nie pun gantung, nasib ada kawan guna digi, alhamdulillah siap juga kerja, lain kali inform dulu penguna kalau nak maintainence ka apa ka, jain suka2 hati bikin panas bha
Celcom Taik Send email
 
Oct 16, 2017

Celcom succkk

Duit banyak habis top up internet.. 4G..?? Aku rasa nk bakar sja celcom yg ada kt sni.. Ssh kn pengguna.. Nk buat kja pun xdpt.. Dlu dh ckp tpi xda tindak kan.. Babi punya celcom
wirdalina2203 Send email
 
Oct 10, 2017

poor internet coverage even in town

Dear Celcom,

Please read and take necessary actions for all the complaints that users posted in YOUR complaint board.

We could accept your 'service disruption due to upgrading' excuses before but it is now end of August and your services continues getting worse.

It is very unfair for the charges that you charged vs the services that you provided. You even charged a penalty if we terminate the plan. You should be ashamed with your so-called 'Celcom Territory'. It is completely disaster!

It was so disappointed as CELCOM is quite a big name in providing internet service provider nationwide but the truth is.... your services is very poor.

hope u will take action regarding this matter. TQ
wirdalina2203 Send email
 
Oct 10, 2017

bad internet coverage

Dear Celcom,

Please read and take necessary actions for all the complaints that users posted in YOUR complaint board.

We could accept your 'service disruption due to upgrading' excuses before but it is now end of August and your services continues getting worse.

It is very unfair for the charges that you charged vs the services that you provided. You even charged a penalty if we terminate the plan. You should be ashamed with your so-called 'Celcom Territory'. It is completely disaster!
Ben_VP Send email
 
Oct 8, 2017

Have Facebook Freebies but can't load even a photo

Why i can't load even a single photo on facebook? Well I still have 9.8 GB free Facebook Freebies. Please fix this problem fast.
KiRa Send email
 
Oct 7, 2017

internet lost connection every 12 am

Kenapa celcom selalu lost connection setiap jam 12 malam...apa malasah sebenarnya? Saya mahu celcom cepat uruskan masalah ini..asal lost connection mesti lebih kurang 5 minit lama..kalau saya tgk masalah ini masih berlaku dalam seminggu...saya akan tukar ke rangkaian lain..baiki secepat mungkin..
Sayang79 Send email
 
Oct 3, 2017

Reload prepaid

I just reload my prepaid but the expired that still the same not renew as usual. This is the first time it happened. The service of internet also slow.
Syahmir Send email
 
Oct 2, 2017

Internet like snail

Apa ni celcom? Dah report, tapi tak ada apa tindakkna. Line sat ada sat lup. Memang sangat slow . Penat topup. Buang duit. Tolong fix laa
Syahmir Send email
 
Oct 1, 2017

Very slow 4G

Tak ada apa tindakan pon. Tlg fix la. Internt slow hila. Tengok movie pon sangkut teruk. Padahal 4G. Tapi sangkut deret. Apa semua ni haa. Ingt kami topup pkai daun kaaa.?? Guna duit tahu dak?kalau tak ada tindakan juga, tukar no lagi bgus!!!
suziereef Send email
 
Sep 30, 2017

Celcom Data Very Slow

Aiyoo Celcom. Come on la. Do you have anybody assigned to check on your complaint board or not?
Khairil Hanan Send email
 
Sep 30, 2017

Internet speed too slow

Kelajuan internet terlalu slow walaupun menunjukkan 4G, its not the standard for 4G at all. Adakah internet jadi semakin slow klau penggunaan lebih daripada 50%? Saya dapat rse ada penipuan dalam kelajuan internet celcom kt sini. Saya akan tukar kepada line yang lebih matang servis dia berbanding celcom klau tak mampu nk betulkn masalah ni.
terminalone Send email
 
Sep 29, 2017

Bad service

Line slow gila.... kejap slow kejap laju. dah kenapa sebenarnya! buat sakit hati je! Main game pun duk kalah je! Duit da la bayar mahal2. gitu je line nya!! Main game, tengah attack tak ada line, dah mati baru ada line!! pe motif siakkkkk... bazir je aku bayar mahal tiap2 bulan!

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