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Celcom

Malaysia

Consumer complaints and reviews about Celcom

apy Send email
 
Aug 3, 2017

internet slow

dari bulan 6 line internet dah slow kat cni..nk google lembap nk tgk fb pn skit ati..line 3g tp mcm line E je..rugi la beli data utk sbulan kalo mcm ni..
Syuhadah Send email
 
Aug 3, 2017

Account already closed but cannot get back deposit and still being charge after

My husband is a foreigner and was told by Celcom KLCC that he have to put a deposit of RM 500 in order to have his Celcom broadband account. Now that we are leaving the country (almost 1 year after opening account), we went to Celcom Pavillion to terminate the account and were told that we have to pay the remaining balance only in Celcom Jalan Ampang.

We went to Celcom Jalan Ampang and were told to pay extra RM 100 because that was the last bill. But we could not get back the deposit of RM 500 as the lady said, their system did not showed that my husband has paid the deposit of RM 500. Celcom Jalan Ampang ask us to show the receipt of the deposit we made. What a lousy system, we have opened this account for almost one year and of course we have lost the receipt. The lady told us to go back to Celcom KLCC to ask about the deposit.

We went back to the branch that we opened the account, KLCC Branch and they said they can't do anything about it, and we still have to go to Celcom Jalan Ampang to deal with this issue. Funny, this KLCC Branch still mentioned that a foreigner still have to put a deposit of RM 500 when Jalan Ampang said something else.

Three months going on, my husband received a letter from a collection agency that he still have to pay a balance of RM 100 for the final bill. What the #### is going on with Celcom? What is the point of having a branch elsewhere if they are not capable of doing something very easy? Celcom is irresponsible, unprofessional, stupid management, stupid customer service, hires stupid agent. You should have just closed all you branches. Celcom is fraud, blood sucker, wasting your customer's time.
SONGMART_02 Send email
 
Aug 1, 2017

Slow & Unstable Connection

I tried the following method to log report & try to resolve my problem but since 14/7/17 till now, no action yet:
1. email to solutions@celcom.com.my
2. email my account manager: desmond.geow@celcom.com.my
3. call Celcom helpline, Bahagian Elite for 3 times
4. Facebook Celcom Messenger
5. Visit Celcom Centre at Taman Molek, JB
6. Whatsapp En. Faizal +60 19-272 713X ⁠(he asked me to email to bizcare@celcom.com.my)
Any other method for me to resolve me problem?
SONGMART_02 Send email
 
Aug 1, 2017

Slow & Unstable Connection

I tried the following method to log report & try to resolve my problem but since 14/7/17 till now, no action yet:
1. email to solutions@celcom.com.my
2. email my account manager: desmond.geow@celcom.com.my
3. call Celcom helpline, Bahagian Elite for 3 times
4. Facebook Celcom Messenger
5. Visit Celcom Centre at Taman Molek, JB
6. Whatsapp En. Faizal +60 19-272 713X ⁠(he asked me to email to bizcare@celcom.com.my)
Can I complaint straight to Head of Department?
NJiaLe Send email
 
Aug 1, 2017

Staff Attitude

Services provided by some staff at KL Sentral Celcom was rude, sucked and pushing customers.
NJiaLe Send email
 
Aug 1, 2017

Staff Manner

The services provided by Celcom KL Sentral was rude, sucked and pushed people buying their accessories product without manners.
aimisz88 Send email
 
Jul 29, 2017

Internet line very slow even 4G

Whats wrong with celcom line now? very slow even 4G line? For what we pay every month? To get SLOW INTERNET connection? Please fix as soon as possible. saya pengguna celcom dah 13thn tapi rasa nak bertukar kepada U-mobile ler macam nie makin lama makin teruk service..........
Syahmir Send email
 
Jul 28, 2017

Slow

4G but slow, very slow. I playing game, very lag. I watch youtube. Very sad, i tired refresh
Dishaben Send email
 
Jul 28, 2017

Can't make any calls

Why my celcom line can't going any calls
huzaidi Send email
 
Jul 28, 2017

Slow internet connection

Whats wrong with celcom line now? very slow even 4G line? For what we pay every month? To get SLOW INTERNET connection? Please fix as soon as possible. Thanks.
hatta Send email
 
Jul 27, 2017

Overcharging, fraud

My mother's line is still active, but we cancelled my subline number a year ago (Sept) at the office because i was migrating to study overseas and won't be using this number. However, they still charged us and the bill amount were increasing every month! My parents had accidentally paid 3 months extra after cancelling the number because the bills kept coming in. So, we stopped paying bills from the cancelled phone number. Celcom staff had reached us and forced us to pay the amounts, even after telling them that we've cancelled a year ago. Earlier, we went to the Exact Celcom office to talk it through, the staff had asked us to find for the receipt that we terminated the number from a year ago from prove bc it wasn't in the system. Such a waste of my time a year ago filling in the termination forms to cancel my number, and now having to find the receipts because it's not in the system. Are the staff trained? What a simple job, and they can't do it.
Aisya Send email
 
Jul 27, 2017

LINE TOO SLOW

Hai Celcon I'm from Kolej Universiti Islam Antarabangsa Selangor (KUIS). Here i want to request to you (Celcom line) to INCREASE THE INTERNET SPEED at this area (KUIS). The line is too slow unlike MAXIS. I love Celcom. In order to maintain my LOYALTY to celcom, i hope that you can fix this problem as soon as possible. Thank you.
Luxxie Send email
 
Jul 26, 2017

very poor customer service

recently i have tried to make a housing loan and i realized i have been black listed by celcom and the name is under CTOS.
i have contacted Celcom and found out, i got 2 accounts on my name. and the outstanding amount was almost thousand ringgits for both accounts. i have no idea who used my details and how it was registered. since i need to make my housing loan urgently, i made a decision to pay the outstanding to clear the name. I walked in to the PAVILLION celcom branch and they said i am entitled for 20% discount from the total bill. they calculated the amount for me and i paid immediately. i called celcom the next day i called the celcom customer care contact center to check if my payment is updated. A guy that i spoken with said i have another outstanding for both accounts. I explained the situation to him, that the branch calculated the amount and i paid. But that stupid guy said, i can only check with the branch. They are expecting me to walk up and down for their stupid system. i don't really understand how this people work!!! Branch or contact center.. they are still celcom!!! how come they have different knowledge on their services??? That useless guy refused to connect my call to his manager. i have asked him politely to connect the call to the manager 3 times. he was super rude and tried to cut my call off without assisting. its already frustrating. Celcom is a stupid company i would say. You guys will also receive the same kind of services by using their stupid services. Such a waste of tiome. Celcom wont be successful in the telco market with this kind of staff and their poor knowledge!!!!! i will write my frustration on every social media. Because my problems were not attended in a proper manner. Get lost CELCOM!!!
Xaviera Send email
 
Jul 25, 2017

Simply charge on international data roaming

Went to overseas from 14 July till 24 July. Didnt turn on data function in my phone yet celcom charged me for international data roaming by claiming that in their system they noticed i used international data roaming. I argued with them yet they still insisted that payment is valid. I attached the data recorder in my phone here can see that data usage during that period of time is flat, meaning that no data being used but still claimed that i used their data. It is a fraud! Celcom just simply charged on unnecessary thing nowadays.

Simply charge on international data roaming

fansuri Send email
 
Jul 25, 2017

Not bring balance data after renew

Why celcom cannot bring the balance prepaid internet plan data after renew? few months ago I still can use the balance data after renew. But now, no balance data bring up after renew and my balance data all LOST! Hope can still bring the data after renew. I use Celcom with same number since 2008, nearly 10 years. But, no any special promotion for loyalty customer like me. So sad with Celcom.
Su Vien Send email
 
Jul 24, 2017

slow like snail

internet cannot use!!! always E E E!!! every month got pay money,but the line like stupid!!! pls celcom!!!pls check the internet problem in alor janggus alor setar kedah,before here is 4g but now sekejap 4g sekejap h sekejap e!!! bill payment alway send and call us to pay money,but the line like what!!! i every month also got pay money,but now alway cannot use how to settle my problem pls check pls check pls check pls check
Sylvester Yong Send email
 
Jul 23, 2017

Internet speed damn slow

The internet speed is very slow even after I restarting my phone for several times. I use my phone data frequently as hotspot and the speed is like SHIT. Even tortoise crawls faster than your internet speed, Celcom!
Poh Send email
 
Jul 22, 2017

Super lousy service line

After many months of calling their helpless customers support with no solution of the slower than siput babi internet, I have decided to change to other network solution. However, Celcom is making it very difficult for transfer.....despite nothing outstanding on my account. PLEASE, WHAT the hack is your problem?
Jacksen Send email
 
Jul 22, 2017

Disconnected

Im having this problem since 5 days ago, which is. Whenever the clock reached 1 am, the services starts to fail down and i will receive no network coverage until at least 4 am. Could you reqly fix this problem please. Or even if u fixing the services during that period. Could u at least sends us a message that the services will shut down during that time
daniel92 Send email
 
Jul 22, 2017

no coverage.

no coverage at all in sibu. what wrong Celcom?
Nurazreen Send email
 
Jul 21, 2017

Internet macam siput babi

Apa masalah celcom sekarang ni?? Awat internet mcm siput babi.. Sat ada sat xdak.. Kkdang line sampai full tp connection lost.. Mengangu kerja aku betol la.. Dah berbulan2 aku sabar ngn service korang ni..
Edanomie92 Send email
 
Jul 21, 2017

Line super slow

Im living here in the le chateau 1 condo bukit seputeh
Lorong syed putra kiri , the line is so slow wont even open the website- Google. I changed new simcard for 4 months but still line is super slow. Its stated has 3g but it's none just lying. My taxi often cancel my ride because the line is so slow and i cannot even reached to open the app this is so stressful as i dont have a car. Please fix this asap! Or i will terminate my bills because it's no function anymore.
thim.angah Send email
 
Jul 20, 2017

GAGAL UTK TAMBAH "DATA MOBILE"

SAYA MENGHADAPI MASALAH UNTUK MENAMBAH DATA MOBILE SAYA BERMULA DARI 18/7/2017 SEHINGGA HARI INI 20/7.2017.BERIKUT LOG NO LAPURAN YG TELAH SAYA BUAT:-
(1) 18/7/2017 =1-101521287966 & 1-10158668900
(2) 19/7/2017 = 1-101546130234
(3) 20/7/2017 = 1-101586508309 & 1-101580950836
UNTUK PENGETAHUAN PIHAK TUAN,SUAMI SAYA MERUPAKAN "MAIN AKAUN" UTK BIL TALIFON YG BERNOMBOR 019-2201491 TELAH MEMBUAT PERMOHONAN PERTUKARAN PELAN "FIRST PLATINUM" PADA 10/7/2017 DI CAWANGAN CELCOM BDR BARU KLANG SELANGOR.BAYARAN SEBYK RM260.75 TELAH DIBUAT DGN RESIT BAYARAN NO 087151 BERTARIKH 10/7/2017 YG DITANDATANGANI OLEH OUTLET EXECUTIVE (12812).SAYA MERUPAKAN "SUB AKAUN" YG MENGHADAPI MASALAH UTK MENAMBAH "DATA MOBILE"..SUAMI SAYA TELAH MERUJUK MASALAH INI DI CAWANGAN BDR BARU KLG TETAPI HAMPA.PIHAK TUAN TIDAK DAPAT MENYELESAIKAN MASALAH INI DGN ALASAN PERTUKARAN PELAN INI MASIH DLM PROSES & SELAGI ITU SAYA TIDAK BOLEH MENAMBAH "DATA MOBILE".PERSOALAN NYA, DIMANA KECEKAPAN SISTEM PIHAK TUAN DLM PROSES INI.MINTA PIHAK TUAN UTK SELESAIKAN MASALAH INI SECEPAT YG MUNGKIN
maimon Send email
 
Jul 19, 2017

no coverage

No coverage in Bandar Seri Permaisuri since Saturday 15/7/17. However, custmer service keep on telling us the line is ok. This has affected those doing online biz. Staffs are unprofessional and mot cooperative.
maimon Send email
 
Jul 19, 2017

no coverage since saturday

No coverage since Saturday evening 15/7/17. However, Celcom service centre keep on telling us that coverage in that area is ok. Celcom staffs are not cooperative and giving poor service.

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