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Celcom

Malaysia

Consumer complaints and reviews about Celcom

LKWEH Send email
 
Sep 16, 2017

Weak Signal

Please kindly check your system that the celcom coverage /signal in my area as below drop significantly recently..Jalan Desa Anggun 3, Amelia, Desa Parkcity 52200 KL..TQ
Syaf9 Send email
 
Sep 14, 2017

4g Line but slow internet

I have full bar of 4G line, and subscribed to weekly rm10 internet. My data are still full but the data connection runs very slow. My 4G line feels like 2G. Celcom suckss
rahiman72 Send email
 
Sep 12, 2017

4G VERY SLOW

Celcom data speed very slow in my area (4G). Desa Pinggiran Putra, 43000 Kajang. Just beside Putrajaya. Specially in peak hours. Sometimes I cannot run google search properly or download even a photo in WhatsApp application.

I'm using samsung galaxy S4 active smartphone. The connection of 4G seems ok all the time. Sometimes the speed even faster than my wi-fi (unifi) specially after 12am.

I did make a call to 1111 (celcom help centre) before but until now, there's no improvement to the data speed.
Ssyaz_wani Send email
 
Sep 9, 2017

Line teruk

Bila petang ke malam asyik berloading je..data beli bkn murah byr bulan2..tapi servis teruk..nk tengok video sgt mnyakitkan hati..tak guna byr mahal tp macam tak ada data..tolong baiki boleh..jgn mkn duit orang free2 je
exo Send email
 
Sep 9, 2017

bad service

Bad customer service,slow service , try to apply for auto billing but told us to apply online ourselves as they dun have the mycelcom apps.Bunch of lazy bump........
Honest97 Send email
 
Sep 8, 2017

Late night internet

Memang cam gampang kalau aku mintak late night internet tapi dia bagi lepas pukul 7, dah tertidur baru nak bagi tak payah lah, last2 credit habis sebab request lebih dari 1 . Ni memang trick celcom baru ke macamne , orang request late night internet tapi kena tunggu comfirm pastu lama nak comfirmnya . Perlu ke nak tunggu requesr bagai kitaorang bayar bukan tak bayar barbie doll.
Future XCelcomian Send email
 
Sep 8, 2017

Internet data tooooo slow

What happen to you CELCOM? I experienced slow internet data since last month. Everywhere I go -Alor Star, Pasir Mas, Shah Alam, Rawang, K.Trengganu, Kuantan also same...damm slow.
Are still on this business or in the midts of bankruptcy?
Syahmir Send email
 
Sep 5, 2017

Anjing celcom

Wey. Internet dulu laju. Sekarang macam taik. Tlg fix la woi. Bodo. Buang masa beli data celcom . Fak u celcom
Syahmir Send email
 
Sep 5, 2017

Babi

Weyy! Aku topup pkai duit bodo! Bukan pkai daun. Internet slow gilaa! Kwn aku pkai digi internt lagi laju. Tolong fix laa! Internet slow gilaaa! Tngok youtube pon tak lepas padahal data dah beli!
tokmu Send email
 
Aug 31, 2017

babi !!!

wei babi aku bayar ratus2 sebulan bukan utk line slow mcm siput babi..duit makan tp servis mcm babi..."this is celcom territory" abah kau lah..
fazi Send email
 
Aug 31, 2017

CELCOM LINE TOO SLOW

PLEASE CELCOM, WHY YOUR INTERNET CONNECTION SO DAMN SLOW DURING THE DAY, AND AT 1 - 7 AM IS SO GOOD, DONT CHANGE YOUR STUPID CONNECTION AT 7AM EVERYDAY TO SLOW MODE PLEASE, SUCH STUPID, YOU'RE WASTING OUR MONEY, PLEASE GIVE YOUR CUSTOMER SATISFICATION. I HAVE 2 SIMCARDS BTW, EVENTHOUGH MAXIS GIVE RM5 FOR 1GB PER DAY BUT THIER CONNECTION IS SUPER FAST, STUPID CELCOM NETWORK SERVICE PROVIDER, PLEASE LA, IMPROVE YOUR LINE QUALITY, DONT CHANGE OR LIMIT YOUR SERVICE PROVIDER WHEN IT COMES TO 7AM EVERYDAY, SHIT. SLOW AF, DOWNLOAD SPEED IS ON 40KB/S REALLLY? PAY RM3 AND THE SPEED IS LIKE BASIC INTERNET? REALLY CELCOM? REALLY?
marzuki Send email
 
Aug 30, 2017

CELCOM LINE

Your line getting worse day by day.Not to mention at night internet very hard to connect till I have to go outside to get line.COME ON!!! Seriously thinking change to Maxis.Not a fan of Maxis at least their line is much better than you.
MaxT Send email
 
Aug 30, 2017

Poor celcom and Internet service

I have encountered poor celcom line and internet service for few months down the road! Can celcom improve it otherwise it is not worth paying the bill every month where the connection is up and down unstable most of the time!
Please upgrade. Thanks!
Your mom Send email
 
Aug 29, 2017

Celcom 4G shitt

Anywhere n everywhere in kuching reception shitty as ever every day ,every month n every year.you think yr company so rich that u can do as u like to yr customers is it...better I change to other internet service provider. I know that u guys won't read this complaints n don't give a ###k about anybody.hope yr company go bankrupt quickly
Faiezulzaffrey Send email
 
Aug 29, 2017

coverage low

Coverage tiba tiba low sejak semalam(28/08) kat rawang, sampaikan kadang kadang takde coverage langsung. Biasanya full je bar even pon dua bar. Please fix this, or imma change to other telco.


Pauldellz Send email
 
Aug 29, 2017

Penipuan celcom

Kredit advance rm5...potong advance 3..4...kali..balance advance rm 0.05 sen...babi hutan punya celcom..dah lah line slow..call dah rm 0.30 sen...tak kira org dah jawab call ke..voice maill ke..tetap potong rm0.30 sen...apakh tiada undang2 atau akta yg sewajarnya bagi mengelakan pengguna ditipu...atau ada rasuah disebalik nya...celaka punya celcom..
Nor Aida Send email
 
Aug 28, 2017

Celcom Line and internet

Poor coverage for phone line and internet services. Please upgrade
Celcom Taik Send email
 
Aug 26, 2017

Line internet macam babi

Celcom succkk.. Memang x guna.. Sial.. Ingat senang cari duit nk online..?? Line macam sial.. Memang cilaka la..
suziereef Send email
 
Aug 25, 2017

Celcom Data Very Slow

Dear Celcom,

Please read and take necessary actions for all the complaints that users posted in YOUR complaint board.

We could accept your 'service disruption due to upgrading' excuses before but it is now end of August and your services continues getting worse.

It is very unfair for the charges that you charged vs the services that you provided. You even charged a penalty if we terminate the plan. You should be ashamed with your so-called 'Celcom Territory'. It is completely disaster!
rayszzz Send email
 
Aug 22, 2017

Signal tak memuaskan

Takde gunanya complaint.... Takde tindakan...
Celcom Taik Send email
 
Aug 21, 2017

Line internet macam babi

Aku dah hilang 3 handphone sebab line babi celcom.. Jangan sampai aku baling bom dekat celcom service.. Duit banyak habis beli data.. Apa guna kalau tidak dapat di guna kan.. Memang siall la..
FlyingLizard Send email
 
Aug 20, 2017

Absurd 4G data download speed

CELCOM 4G mobile service is way below what it claim it can/should deliver.

Service has been bad alll through August 2017, and that despite being right in central Subang Jaya, this irregardless whether its at home or the surrounding malls/ shops area of Subang Jaya....data transfer either hangs or completely cuts off...

For good measure, checked and verified others around me during such instances, those using other services do not seem to have similar issues.

(by the way, using a brand new phone of 6 months, purchased under CELCOM plan).

Not getting my monies worth as a post paid customer and surely feeling cheated, what more, watching their never ending promitional adverts promising the world but falling short on all counts.

This is surely not how big corporations should treat its customers....
Jys Send email
 
Aug 18, 2017

Garbage

Celcom = Garbage

Used it for 5 years and 2k17 is the worst. I can't use my internet at time when it matters. Constant connection drop and even when I'm writing this shyt right now the connection bar have been going up n down and even lose its "connected to internet status" a few times. I've live in 3 different cities using celcom and all of it have poor coverage. I mean cmon its a freaking city there should be lotsa cell towers around but still garbage connection... In the present there's even a "trend" for when the connection would be reallyx3 bad for a whole week where trying to net would not happen at all and that happen to all people in the house(we r all using celcom) even tho whatsapp still would work somehow. If celcom drop the charge rate I'm might stay with them but that likely won't happen so imma just switch to another MSP when I can. Lastly, don't forget celcom is garbage and I'll come to remind people every now and then.
Jys Send email
 
Aug 18, 2017

Garbage

Celcom = garbage

Line apa yg bagus skrg? Nk tukar...

Don't forget celcome is garbage.
TUMINFAD72 Send email
 
Aug 18, 2017

Unauthorized charges

Dear Celcom;
I was terminated your services and switch the line to another TELCO provider on Jan 2016.
However, unfortunately for the past 5 months I received bill with deduction RM2.15/ months.
I have walk-in to Celcom center at Jalan Tampoi last month but yesterday I still received your illegal charge.
In fact Celcom owed me RM119 (show in the 1st bill that I was received early this year) but instead of return my money, you charged me for nothing.
I was so disappointed for your poor and lousy services. I am going to walk in to Celcom Center again and if still cannot resolve the issue and do not return the money in 48 hours after that, I will lodge a police report for the unauthorized and illegal charges.

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