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Celcom

Malaysia

Consumer complaints and reviews about Celcom

Bigboi8888 Send email
 
Feb 12, 2017

Slow speed

Dear Celcom what is up with your network? I'm getting 4G but it's like a turtle that just took a hit of ganja. Please compensate for all stars lost on Mobile Legends playing on your network and the mental stress from other players calling me noob, small boy, dog, Malay etc. Players very racist. I cannot tahan already. I say I'm in legend rank liao but they don't believe me. How now? Please fix. Thank you. - Big Boy
Dhel12 Send email
 
Feb 12, 2017

Useless 4G LTE Line

Internet line very suck!! Using iPhone 7 and full 4G line but still super slow in downloading. It is very stupid/stress to see YouTube. My wifi line 1mbps more fast than your 4G LTE line. Im 1 of your loyal customers, but if still no improvement, i will say bye2 to your suck service. Im using Celcom gold 40gb service and my wife gold 20gb. Please fix it asap.!!!!
Izan Send email
 
Feb 11, 2017

internet line

Very low internet signal,only get E.This problem occurs already long time ago until nowdays..I hope this problem can be solve to make customer loyalt for you services.Tq
Izan Send email
 
Feb 11, 2017

internet signal

No signal line,especially internet signal and only get E for line internet.
Atomazer Send email
 
Feb 11, 2017

Internet Speed

Dear Celcom,
As of December 2016 until February 2017 , I have been getting slow internet speed... Comparitively to a Streamyx or even Maxis , they have better internet than yours.... I cant even open any social media and opening youtube is really slow.. Moreover , even loading the complaint page took me 5 minutes, luckily its background isnt very colourful or it would have taken 10 minutes...

I hope Celcom can make their internet "great" again , or Im bailing and switching over to Maxis as soon as possible...
Angelybeverly Send email
 
Feb 10, 2017

No signal

Location Taman Bukit Indah, jalan Golf Keningau, Sabah Malaysia.

I would like to make a complaint around this neighbourhood about your signal communication under Celcom company. I use to buy a very small amount of data with an expensive price but this area makes me feel like it just a waste of money. You company claim that this area is under your territory but my celcom line rarely have signal to make a phone call or receiving a sms. Poor line and of course for the internet also very hard to get line 3G or 4G. I just hope you will take any nessesary action to deal with this problem. I'm a very loyal user for Celcom so i don't want to change my service telecommunication company but if this problem still no improvement i think all people in this neighbourhood will change to other company.
cahay petunjuk Send email
 
Feb 9, 2017

Line E at my place

Dear celcom,

Please to inform that celcom signal at my area (kg kelewek) was so slow (only 1-2 bar of E) even my area is nearby the town. Im disappointed with this services because difficult for me find a job due to cannot open the related web.
Im using gold package with 10gb but it is not use and wasted.
Please help to look into it.
harrynoki Send email
 
Feb 9, 2017

Internet are fcking slowly all the month my company are paying payment

hello celcom

I am new customer, when I buying biggest 20gb gold plan ,I am terrible disappoint as I know customer must get Internet faster like 20gb but when I see Internet speed fcking shit slow really ur Internet engineer can't used going fcking dead, if continuous again same like I say fcking slow Internet speed, I will wish ur company faster go to bankrupt closer ur company as fast u can,my number 0137613740 and 0104040718 staying at johor sungai rengit
pinkguava Send email
 
Feb 8, 2017

Line makin slow

Semenjak tengah bulan lepas, Celcom line dekat area saya makin slow. Sebelum tu line OK standard laju tapi sekarang dah makin slow sangat sangat. Nasib baik tak ambil plan paling mahal tapi sedih sebab walaupun quota banyak sampai 20GB tapi sampai akhir bulan tak sampai separuh quota pun guna kalau nak load page lambat camni.
Wukong Send email
 
Feb 8, 2017

Line macam kimak

Aku baru nak try celcom..beli pakej 5gb kelmarin sampai hari nk bukak web tak lepas..kimak apa macam tu..download gambar whatapps dari kelmarin sampai hari ini pending..ini betul2 babi tau tak..line full tapi akses tak dapat..nak bukak tumblr konfem dah tak lepas. Kalau dah tau tengah upgrade jangan dijual pelan internet tu..menyesal aku beli..baik aku pakai maxis..basic plan pun boleh download gambar whatapps yg mngu depan punya.
hastonng Send email
 
Feb 8, 2017

Celcom Slow

Kenape Data slow sangat ni?
hp saya dapat 4G signal tapi bila i pi laman web, nak load satu page pun nak tunggu beberapa minit, apa masalah ni?
harap Celcom boleh ambik tindakan secepat mungkin! Nak bace Facebook pun susah lah Ahyoo
jasonwcc Send email
 
Feb 8, 2017

reedone/celcome sucks big time

ppl dun ever go for this shitty line
even at 1cent / second

if celcom pay out 1cent/sec, i would get rm1 for a year payout

crappy line!

best part when it reaches month end, they will quickly cut off line when payment not received

joker
jasonwcc Send email
 
Feb 8, 2017

redone sucks setia alam

365x7x24 only 1 day working that is also non-holiday!

and end of each month, quickly to cut off line when bill not settle! best part its only rm16!!

cut off better pay more to get better coverage

forget this shit
Kkchow Send email
 
Feb 7, 2017

Weak 4G signal

Hard to see the signal strength more than 2 bar on my new IPhone 7 plus since a month ago and I thought it was my phone problem. After read the comments on this link, I confirmed its the Celcom line problem. Were all the Celcom engineers didn't get their pays to fixed the problem or something else....? Or the signal interfered by other telcos? I will switch my corporate lines to other telco in a month if the situation remains.
myra01 Send email
 
Feb 7, 2017

celcom slow gilaaaa

sejak bulan lepas why celcom terlalu slow....stress nya.....
GST turun harga barang kakak dia!!! Send email
 
Feb 7, 2017

Signal macam babi

Bisnes macam celaka, konon widest, telco line tumpang line celcom la bajet power. Tapi takde improvement. Malu je dengan negara2 jiran, internet diorang lagi better dr malaysia. Dasar kembungkan poket sendiri, kaya anak beranak, haram jadah punya company. Plan acah2 gempak, signal upgrade lincah la buat keje. Nak duit laju, buat keje lembab.
Zzzzz Send email
 
Feb 6, 2017

Kalau tak boleh nak improve.. tutup je celcom ni..

Lama da aku sabar... Memang sekarang line celcom macam cibai ke ape... tak de usaha nak improve atau selesaikan masalah line korang ni...? Dengan internet connection mcm kimak... slow, lembap macam otak korang gak...

Korang selesaikan cepat masalah ni... kalo tak aku tukar line lain... jangan jadi sampah...
inkheart Send email
 
Feb 5, 2017

data kian membazir dan line makin teruk

Sebelum nie pkai telco lain tapi line x memuas kan dan bertukar ke celcom sejak ada magic sim.Dah guna bebrapa bulan happy jah pakai lancar jah..Tapi sejak magic sims tak ada masih boleh trima,hampir 1 bulan lebih pakai pakej 5gb sebulan tapi macam data cepat habis dan line pun pandai hilang2..Tolong lah,yang pakai vpn celcom pun mereka tawar murah,mcm mana dngan security celcom smpai orang lain dapat cut line pengguna celcom..Tolong pertimbangan hal ini..Jika berterusan nak pkai telco lain
m5sal Send email
 
Feb 2, 2017

signal not stable

dear sir/madam, asalamualaikum dan salam sejahteraa;

saya mohamad faisal bin rais, penguna celcom yang bernombor 013 399 1785, di kawasan tempat kerja saya (MUHIBBAH ENGINEERING (M) BHD,Lot 586 & 579, 2nd Mile, Jalan Batu Tiga Lama,41300 Klang, Selangor ) sering tiada network service. Sekejap ada sekejap tiada signal. mohon selesaikan permasalahan ini, kerana sebagai pengunaa celcom sepatut menerima sepenuhnya covarage network bagi memudahkan kerja saya dan menerima atau menghubungi sesiapa jika perlu. mohon kerjasama dan selesaikan permasalahan ini.

terima kasih
Mohamad faisal bin rais
ridzam Send email
 
Feb 2, 2017

line celcom slow

Line kat area sangat slow. Kejap E, kejap 3g kejap H+. Line tak stabil. Nk google pun tak boleh masuk. Mohon pihak celcom baik pulih. Terima kasih.
willteoh Send email
 
Jan 31, 2017

Celcom internet very bad in Port Dickson

Recently Celcom Internet data keep disconnecting in Port Dickson. Location near Batu 1,Jalan Pantai. is like no internet at all. Please send some technical person to look into it. Suspect transmission problem. Certain area is good.
Pzhen Send email
 
Jan 31, 2017

Very poor line and Celcom is telling me that my data is used up! I got barred from calling for no reasons!

Dear Celcom,

Your line has been very bad since 2015/2016. If you do not have the capacity to accommodate so many users, PLEASE don't force it through and tell us that you are trying to improve your network. In fact, your network did not improve at all and sucks even more! What annoys me the most is that you're telling me that I used up my data even though I could barely load anything when the line is so slow!!

Besides that, since last night I could not make any calls even though I've paid my bills! This is hitting my boiling point as why do I still need your services when my phone cannot make calls??? That's the most basic thing a phone should have! (I can't even call your customer service by the way).

Seriously Celcom, you're so lousy!! Please do something to improve or to compensate your loyal customers. I'm really looking forward to change a service provider if you're still as lousy as ever.
ziera said Send email
 
Jan 29, 2017

line celcom makin teruk!!!

Hampir 8 tahun guna celcom ,baru kali ni line teruk sgt sampai nak sent whatapps pon tak bole,apa lg nk bukak bnda lain!!membazir je buat internet tiap minggu tp x guna..please buat sesuatu,jgn smpi i rsa nk tukar telco lain!!
cicakman Send email
 
Jan 29, 2017

internet and credit advance

connection dekat kawasan alai walaupun 4G tp still sy xboleh nak guna cntoh wasap pn deliver lmbt..google pn xleh masok. Sangat teruk la line tnet celcom skg...bln ni last guna..dah la auto renew...kalo xbuat xbole ke...aritu lupa nk dlte utk auto renew last 25hb...ble topup nk guna data pd 28hb suppose ikut la tarikh tu..ni g wt tarikh 25hb..apesal...dah la..credit advance guna aritu kne tolak bpe sen ntah...pdhal da guna berzaman lebeh 2 thn tp.kne tolak gak duit ckit..ape la...dlu xde pn cmni..tp skg makin suck...dah xde duit ke pe...sume nk cekik...plz la cek blk..poor service sgt..teruk...
Lydiaccw Send email
 
Jan 29, 2017

Data Bandwidth is dead

I am at my hometown , Sungai Ruan , Postcode 27500, Raub Pahang. Celcom data bandwidth is almost dead , most of time we are getting 300b - 5k ..I can not access to Internet , I have ask around with my friends , they having same problem also . Please help to check on the data bandwidth reception in this area ASAP as I got to know most of resident is start to move to Digi which they have easily to access 4G.

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