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Celcom

Malaysia

Consumer complaints and reviews about Celcom

tkimteck Send email
 
Oct 12, 2016

Dissatisfy over the services

Being a customer to Celcom for years but when you faced/have problem that you think is not being fairly treated, you get to no way to address your issue. You can only deal with front desk personnel but just cannot get to talk to higher level person in charge. Yes, no system is perfect but there should be channel that customers can ready have their problem solve. Everything go by the books only. How the company can growth if continue to stick to current way of business.

Being in servicing business, how can Celcom improve it in order to retain customers' interests and stick with them if such poor services continue being provided???? Please provide better platform/channel in dealing with customer complaints.


Sincerely
Aldy Susilo Send email
 
Oct 9, 2016

Poor connection Internet Simpang lima Sitiawan

Poor connection please fixed it. If you don't want to lose more costumer, thaks
Steve Pierre Send email
 
Oct 9, 2016

Internet connection very slow

The internet (Burung Hantu 1am-7am) connection is very slow these few days since 6.10.16...usually if I download a file's it can reach around 400kb/sec but these few days it only can reach 50-80kb/sec??...it's very hard for me to complete a single content...I hope Celcom can fix this problem ASAP...
hyorin Send email
 
Oct 8, 2016

no coverage n internet bad

sy merupakn mnguna tetap celcom selama 4-5 tahun. Harap PIHAK CELCOM dapat perbaiki maslah ini.. sejak 6/10/16 talian internet makin teruk no network dan kadang2 dapt 1-2 bar sahaja..sy xdapt mmbuat pngiln luar n terpaksa mnunggu signal. sy keluar bndar sklipun sg. petani mslh ini masih terjadi..sila atasi masalh ini secepat mugkin!! sekian terima kasih.
Claudea Send email
 
Oct 5, 2016

No coverage in UiTM Mukah Sarawak

Please fix Celcom coverage in Mukah Sarawak because most of the students are using Celcom services. We as a student using internet as a daily basis. I have been using Celcom for over 7 years now. I am thinking about changing into DIGI or MAXIS if this terrible Celcom coverage continues. Please fix this. UiTM and Politeknik Mukah students need INTERNET and COVERAGE.
zaim5147 Send email
 
Oct 5, 2016

talian internet tak stabil

Saya pengguna baru dalan postpaid first blue...baru saja beralih ke talian celcom pada 20/9/2016...register no.0199895147....saya amat tidak berpuashati dengan talian celcom...sejak daftar sampai sekarang talian internet bermasalah,putus putus dan tidak stabil.walaupun saya berada dalam bandar contoh di jalan telipot kota bharu...sering putus dan tidak stabil ...hanya dapat E shj...kadang x dpat langsung...saya kadang rasa menyesal...mengguna line celcom....
Saya berharap agar pihak CELCOM membaiki perkhidmatan dan memberi kepuasan yang terbaik untuk pelanggan...t.kasih diharap dapat maklum balas drp pihak CELCOM....T.KASIH
Jamie Ow Send email
 
Oct 5, 2016

Disappointed with Internet Service

Recently received a notification regarding service improvement. Tried being patient but it is running thin. At this day and age, there shouldn't be a limit to data usage, what more of unimpeded internet coverage. With unreliable connectivity as well as sub-par internet speed, it is a wonder Celcom remain in standing against other Telco. Forgive my bluntness but I have been enduring for quite a while—unable to enjoy fast, reliable internet and even purchasing additional data for work, for a cutthroat charge of RM18 for only 2GB! Please improve your services or you will start to lose customers—a fact.
John Liew Send email
 
Sep 30, 2016

Slow Data Internet Speed

Celcom internet speed was terribly weak and slow for the pass few months ! It still haven't solve the problem till today !
The 4G signal never last for 10 minutes ever in all indoor or outdoor area. Had talked to celcom technical person and they told us keep restart our hand phone in order to get back 4G signal, what a lousy solution they provided !
If you don't want to lose more celcom user please fix it !!
Shima Send email
 
Sep 27, 2016

Video tube pack totally unavailable

Hello. I am a celcom user with prepaid type. I want to make complaint on the poor internet service. Every time I subscribe the internet for example the video tube pack for RM2 pack, the credit will be deducted as soon as possible. However, the subscription of the internet is still not available even though the credit already being deducted and it takes a long time for the successful subscription message to notify me. I am very disappointed with this service. Please fix this problem. Thank you in advance.
maxinaz Send email
 
Sep 26, 2016

poor service and connection

My NO 0148766831/0138053022 ,u guys said this place coverage with 3G/4G area but still line suck and restart every time its want , no matter its sim Burung hantu or SOX, both same . when im send text to ask how much quota i been used or buy internet plan. late response and waste my credit due use internet without plan. One more thing, its super annoying when i got message from celcom suddenly when around 3-5 AM or i should said around time we sleep. All message was about stupid thing and doesnt benefit us at all, and yet u guys send that message to disturb our sleep. Lastly, please tell us when our internet expired before 12 AM more consistently because sometime we forgot to top up due NO notification or we busy with work . if this thing didn't change until end of this year, i will change my sim card. its really suck when u all just know how to do business but doesn't care about customer at all. i been used this Celcom since im form 1 . now im 23. think our loyalty and don't embarassing us because we also promote our friend or family member about celcom goods . Sorry being to harsh and my stupid english .
Max.
Noor Aini Send email
 
Sep 25, 2016

Internet slow

The past 3 months I cannot open any of the website. Not worthy paid 4G for RM 72 per month. Why your upgrading as your company mentioned never happened. My friends warned me and said CELCOM sucks. Please how come you can lied to your customers. Think about it if you are the person who believed in your religion!!!!
Gee1282 Send email
 
Sep 24, 2016

Unfair chargers

I have barred my line in june n request Celcom to stop charged me. They have aggred but suddenly after 3months I received letter and my payment is due for 3 month. Right after that I have email celcom to complaint that I have requested to barred my line and u still charged me. But I only get their reply after 15days. What I don't understand why celcom sent my statement after 3 months. Why didn't sent the statement when I have due for 1month? Is this how u make money from ur customer? How do u expect me to pay souch where I didn't use my line at all. Worse still, I went to your outlet in Tampin, n9 to make the payment. However, the Chinese guy refused to accept my payment as I have barred my line. He said I don't have to make any payment. Pls waive all the charges that u have billed me after the line is barred. I wants to terminate this number ASAP. Hope someone Wil get back to me soon. My hp:0126509201, my celcom number:0132792003
devankumarz84 Send email
 
Sep 21, 2016

Celcom Roaming Charge

Hi, Im using celcom postpaid line with number 0176502033. Recently I have been charged with data roaming pass which is RM38 during my travel to Thailand. This is second time in row I have charged by Celcom in my billing. I do not activate the pass for this yet this been charged for me. Furthermore, prior to my visit I have called celcom and set the necessary setting on my mobile phone during my visit in Thailand. Only reason given by Celcom is this is valid charge and they have open a case for dispute. This is frustrating and repeating again and again.
leeyetshan Send email
 
Sep 18, 2016

Customer Service Call Centre

1111 - Customer Service Call Centre at Ara Damansara

I just made a call to a Celcom over my online account and spoke to a Shariza. Over the course of our conversation, the background voices were terribly noisy!! It was as though she was in a market!! I was straining to listen to her while I was trying to relate my problem. I asked her to tell her colleagues to tone down their volume but it was ignored. I'm appalled at the level professionalism of Celcom with this type of customer service. Truly shocking!!!

Another complaint is that they disabled my password which I've been using for a year without notification. Also, I discovered that they've gotten my email address wrong!!! What terrible service!!

Date : 18th Sept 2016 (Sunday)
Time : 7.30-7.40pm
Mohammed Jabarullah Abdul Hamid Send email
 
Sep 8, 2016

Over Billing

My spouse’s hand phone (019-4459855) was barred for exceeding the credit limit.
I have instructed CELCOM to set a credit limit of RM 100. However CELCOM barred the phone when the spending exceeded RM 130.
No prior notice was received , prior to the number being barred.

I called CELCOM to find out whether it is voice or data usage that has caused the bill to be high.
I was told that this information will only be available next month, after this month’s billing cycle is complete!
Meanwhile, I was told to pay the RM 130 to activate this line again. In fact I received a few e-mails requesting me to pay up.

I called CELCOM to limit my bill to RM100 only, as that was the credit limit set by both parties, but they keep insisting that I pay the total amount. This is unfair as CELCOM knowingly allowed usage to exceed the mutually agreed credit limit, then they are forcing me pay.
Unknownnightmare Send email
 
Sep 7, 2016

Big liar

Dear celcom,you make all us angry when you lie about 'internet burung hantu'unlimited.And now you charged payment after internet does not have any data.Celcom if you dont want lose more customer please make 'internet burung hantu' became unlimited and dont play trick with you plan now about call unlimited plan to cover you mistake dumb.
whyme Send email
 
Sep 7, 2016

Celcom Sucks

I received Celcom message which are you guys upgrading 4g bla bla..last 2 weeks. Unfortunately until now still like shit? Pay month internet for waste for two weeks? Complaint to the operator then please talk to the technician and then waiting the turn like 1 hour still cannot reach to talk with the technician. Celcom fast as Hussain Bolt? o0o
kor Send email
 
Sep 7, 2016

Poor Internet Connection

Very poor Internet connection (only E signal) and sometimes no connection at all !
Celcom First 38 plan sucks.
Anabobot Send email
 
Sep 6, 2016

Magic Sim card can not detected

When i'm inserting the card into the simcard compartment in my phone.it tells me tgat no network detected.i had tried to put the magic sim into my friends,many friends i mean.it still cannot detect.its not my phone problem.i think its celcom problem.please reponds to my problem asap.tq
Brian Kok Send email
 
Sep 4, 2016

Celcom 0194705385

Recently switched to Celcom due to old sim was 3g. From 22/8/16 to 27/8/16 went to Japan. Phone could not roam. Try manually search for network, cannot even raise any network. Switch to maxis, automatically can roam
juhari Send email
 
Sep 4, 2016

Internet very poor

I ran a internet connection test shows poor network for browsing, playing games & downloading video.The shows only 61.9 speed.I've pay unlimited plus add 10gb data besides 5gb data for RM212.00.Worsed than before this..
Hz_Kim Send email
 
Sep 2, 2016

Coverage???

As I know internet burung hantu is between 1-7am..but until today the coverage very poor like other basic or free internet at midnight...i have purchased your plan using a money man...dont dumb and fool your customer like this...i very unsatisfied..many of my work become late..what is your problem really is...PLEASE REPLY THIS MESSAGE...****
yipjoe Send email
 
Sep 2, 2016

payment

Dear celcom,
when the first time I register a number at bukit indah aeon for RM45 package, your staff had accidentally help me register a RM80 plan , after I realize I have to pay so much money for 2 month ,I when to complained and your another staff had help change to RM45 package.But your staff had make mistake again. This time I can't make any phone call with this package, so I when to dange bay. Finally I get the correct package which I want.
But I had to pay extra money due to your staff mistake for two time. every time I went to bukit Indah make payment until 3rd august ,your staff still telling me that I havent clear my june bill,both of your staff keep claimed that everything is settle and just telling me that all I had to do is pay with very rude attitude .Yet ,I had pay for so many time and your staff still telling that I haven't clear the bill .After I go to molek to check my status, they told my that my previous line still working and acuatlly bukit indah didnt help me settle.Over charge more than RM100+. They had helped me to make a report and say will respond in 1 week but until now still no any news.
When I can complain except this place because I cant find any place to complain in your website? So now I still had to pay for the june bill which I had make the payment for so many time??HOW MANY TIME I still had to pay after 4 time payment due to your staff mistake?? When can you give me the answer?EMAIL TO ME AND GIVE ME THE ANSWER!!
seriously, try to do something celcom!!
AbdullahMKamil Send email
 
Sep 1, 2016

Internet slow, bad

On july, celcom had already warned that it might be huge system, hardware upgrade for 4G lte. And your coverage will be slow and zero.

Here, started from 3 weeks ago, celcom internet as bad as shit.

Dont your management should think a back up before do any upgrade.

Your loyal customer
fayad88 Send email
 
Sep 1, 2016

Inconsistent Internet Connection

Refering to previous complaints by fellow users of Celcom Gold 80 plan, it seems that i've encountered similar problems while using the internet. The service is terrible for a long period. I got 4g full signal but i cant use the internet. What's the point to have a full signal when you cant even load anything on browser and whatsapp. Not to mention i still got 8.75gb to spare.

Fyi, i've just changed to your telco with the hope that i will get similar or even better service with a good offer, yet you proved me wrong. Kindly fix this problem before you start losing customers to other Telco provider.

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