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Celcom

Malaysia

Consumer complaints and reviews about Celcom

Asyraaf Send email
 
Jun 27, 2017

line very slow

internet sangat slow... kadang h+ kadang E... banyak kerja tertangguh... kalau internet asas lambat it ok lah but dan buat data duit dah potong but internet very very very slow.. haral pihak celcom dapat tangani masalah di kawasan saya.. terima kasih

Location:

TANJUNG BIDARA,
MASJID TANAH,
MELAKA.
Kavitha Radha Send email
 
Jun 27, 2017

Exorbitant bill

Been away from Malaysia for about a year. Got back on the 15th June 2017 and activated data plan for my postpaid line on the same day - 1GB. Despite activating data plan, Celcom kept charging me under the per usage basis. Ended up receiving a fat bill. Called their CS and lodged a report. Was told will be investigated and resolved in the next 7 working days. Imagine my shock when I received an even fatter unbilled amount that resulted in my line being barred. Have spoken to Celcom's CS more times than I have with my mum in the last 12 days. And the last straw, 27k+ bill when I logged on to my Celcom online account!!!

Exorbitant bill Exorbitant bill Exorbitant bill Exorbitant bill Exorbitant bill

Nabila Send email
 
Jun 26, 2017

Melampau Teruk Line Celcom

Internet area Gemas, N.Sembilan terlalu teruk sampai nk bukak what app pun x boleh. Digi,Maxis dgn Umobile ok je time raya2 nie. Bayar mahal Celcom. Bukan murah. Speedtest 0.08 mbps.
Alstr94 Send email
 
Jun 26, 2017

Slow mobile internet

Currently on xpax monthly mobile internet plan. 3G is full but for the last few days, the communication is extremely slow or to be accurate, no access to Internet at all. Before this problem started, internet is ok, even download up to 1Mbps. But only last for a few days. I hv a lot of contact and hv to constantly connected to them via email or WhatsApp, so Internet is crucial. But no its like living deep in the jungle. To Celcom, pls pls pls fix this problem asap. Or at least send a notice. Your useless promo message filled my inbox almost every day but yet no notice about network interruption. And I feel I'm throwing away my money again subscribing your mobile internet plan. What a service you have.
Ridzuan said Send email
 
Jun 25, 2017

Celcom line area KL masih ada yg slow

Line 1 ketul je kadang2 no services.. data tulis 3G tapi lambat juga.. area KL ni.. harap dapat pertingkatkan segera

Celcom line area KL masih ada yg slow

nikrizan Send email
 
Jun 20, 2017

Terrible service

I'm working in pengerang. Previously the internet line is good and no issue. Since June 2017 the internet and even for calling outside have a lot of problems. I though that my phone is the problem. I need to use whats app to organize my work. I need to make urgent call. Celcom don't even have the courtesy to inform or apologize to the customer. So, decide once my contract with celcom already expired, will change to other service provider. Thank you for the lousy services.
Lina1991 Send email
 
Jun 20, 2017

Terrible data connection

Dear celcom,

I have read the reviews below and I agree with all of them. Seriously, is it so hard for you to give a notice if the connection or line is bad? I am inside UM right now and guess what? No connection! Yay! You're lucky that I have paid my bill this month, if not, as soon as I have finished my work, I will change to other service provider. I heard from others and my own friends that celcom is the most stable and the best service provider, that's why I changed to celcom from Digi. But it turns out, you're even worse than others. I have given so many chances​ but still no improvement. You act as if you don't appreciate your customers hence, yeah, you're about to lose one customer then. Bye. I will change to other service provider that will take me seriously, unlike you.
Lina1991 Send email
 
Jun 20, 2017

Terrible data connection

Dear celcom,

I have read the reviews below and I agree with all of them. Seriously, is it so hard for you to give a notice if the connection or line is bad? I am inside UM right now and guess what? No connection! Yay! You're lucky that I have paid my bill this month, if not, as soon as I have finished my work, I will change to other service provider. I heard from others and my own friends that celcom is the most stable and the best service provider, that's why I changed to celcom from Digi. But it turns out, you're even worse than others. I have given so many chances​ but still no improvement. You act as if you don't appreciate your customers hence, yeah, you're about to lose one customer then. Bye. I will change to other service provider that will take me seriously, unlike you.
Jia Jia Send email
 
Jun 19, 2017

Network Problem

My network can't use almost one week already. Please see the attach photo for more detail.

Network Problem

Jia Jia Send email
 
Jun 19, 2017

Network Problem

My network can't use almost one week already. For the detail information please see the attach photo.

Network Problem

Jia Jia Send email
 
Jun 19, 2017

Network Problem

My network can't use almost one week already. I have been complain so many time to celcom but also can't use. Celcom have send a massage for me and said that my data usage is already finish but I have check with the center and Celcom Postpaid App, the data usage that I use is only 5 to 6 GB only.


sham491 Send email
 
Jun 18, 2017

CELCOM LINE

Hi, celcom can you fixed your internet line speed?!
its so suck! very bad! when im playing games watching video your line very slow! i try make outcall but cannot reach no coverage!! it so suck if someone have emergency!! I use postpaid every month i pay! but for what???! nothing?! dont be like other line! so suck!! if you not fix this problem until july 2017 i, we, all your customers will change to other line! thank you for your poor service!
ronlevark Send email
 
Jun 18, 2017

can't call or receive message

I am so frustrated. This is the second day I can't call or receive call. Today I have to make online transaction but when I request the TAC number, it never arrives. I've log in and log out so many times. I thought my phone is the problem. So I restart my phone a couple of times. Still I can't receive the TAC number. Turns out IT IS THE LINE THAT IS THE PROBLEM. I've wasted hours trying to make the important transaction. You could have informed the customers when the line is bad you know. I've asked my mom(also users of celcom) to call me. We are in the same house, sitting next to each other and guess what. We CAN'T CALL EACH OTHER even when the line bar is full. Seriously, is this how you treat customers? You could have give notice if the line is bad you know. I'm so disappointed.
SitiNaqiah Send email
 
Jun 15, 2017

Servis Celcom super duper teruk

Tolong lah sediakan servis yang setimpal dengan bil yang dibayar tiap bulan. Jika terdapat gangguan, hantar lah pemberitahuan awal pada pelanggan. Jangan sampai pelanggan lari cari telco yang servisnya lebih baik dari Celcom.
jsr Send email
 
Jun 14, 2017

Worse Connection

Lately Celcom Connection in Banting, Selangor has gone Bad to Worse. Hope the service provider could look into this complain ASAP. I've been usingf Celcom for over 25 years and this is the at most worst experiences i've had.


Sincerly

JSR
SayKhuan Send email
 
Jun 14, 2017

Wow! So called 4G connection!

Woow!! So GREAT service you have here!!
You gave us 4G services, but the speed of loading is like GG!!
Come on la, if you guys are having bad connection or bad services, at least you send a message for pre-notice please.
And when customers said they are having bad connection, just admit it that you guys are having bad signal on today.
Your mom never taught you how to admit wrong when you do mistakes??!!

Come, let us give you applause of GOOD SERVICES here!
SayKhuan Send email
 
Jun 14, 2017

Browsing Problem

Woow!! So GREAT service you have here!!
You gave us 4G services, but the speed of loading is like GG!!
Come on la, if you guys are having bad connection or bad services, at least you send a message for pre-notice please.
And when customers said they are having bad connection, just admit it that you guys are having bad signal on today.
Your mom never taught you how to admit wrong when you do mistakes??!!

Come, let us give you applause of GOOD SERVICES here!
Jayden Lai Send email
 
Jun 13, 2017

Internet Slow

What happen of celcom line. The internet line freaking so slow.
I thought celcom is the best Telekom!!! Since my friends told me that celcom have a stable line that why I choose celcom.
But now I'm so disappointed. I can't even play my spotify. Are u serious!!! I will consider to change others like UMobile even cheaper and smoother. Please show your sincerely!!!

Celcom fix it as soon as possible, PLEASE!!!
JJ29 Send email
 
Jun 13, 2017

Worse line ever

Until this year, I do not need to be afraid if the electric goes off 'coz the line will still be active but then for some f-ed up reason that idk about, celcom's line is inactive during that time and it continues until later. So I have to wait for another hour or much later for it to be active again which is frustrating because by that time my internet plan will be over.....So basically I lost my money for nothing... ha ha ha.. if any of you read this, I hope that you'll fix this problem. I sincerely hope so because if you don't, expect me to post another one and another until you fixed it(probably with more cursed words)!
Ming Send email
 
Jun 13, 2017

Bad Services

Lodge a complaint to Celcom Menara PKNS. Staff there informing that will call back within a month after investigation.
Several months past. BUT THERE"S STILL NO FEEDBACK/ CALL / UPDATE received from CELCOM at all. Since, there's no one call back i decide to call to call centre.

Call Centre officer - Cik Ziehan. Not helpful also not willing to provide any solution to help customer. Keep ask customer to walk in to the branch. if walk in is the services provided by Celcom without any solution given then what's the purpose of the call center for? Before ask customer walk in, is there advice / update of the matter been given first?

Just requested to ask someone to call me back or alternatively give me the email to send to check on the status / outcome. Put me on hold to the line thereafter hang off the phone? Is this the customer services provide in CELCOM ?

Very Bad Services !!!
SG78 Send email
 
Jun 13, 2017

Celcom no service - line & data

I was experiencing intermittent connection issue since yesterday night (June12, 9pm).

This morning(June 13) since 8.30am, I am disconnected as the 'No service' signage is what appeared on the dashboard. I have checked with fellow Celcom users in my office and they are experiencing the same issue.

I am loosing money every minutes the Celcom line is down. This is so embarrassing and frustrating.

What is the rootcause of the issue? How are you planning to compensate me?
saifulabrar Send email
 
Jun 13, 2017

No service at all kat jb n pasir gudang

No line at all even 2G. Nak call pun xleh.. dah lah 2 3 bulan ni 4G mcm siput. Habis contract ni bulan Nov 17.. pindah lain lah... fedup
deelyn86 Send email
 
Jun 13, 2017

No line, internet today 13.6.2017

Today my phone no service, appear 3G but no internet whatsoever

All Celcom user in my office experience the same thing.

Pls fix it asap.

Thanx
nonamelahhdeyy Send email
 
Jun 13, 2017

BACALAHHHH

please fix your line lahhh. bayar mahal2 every month tapi line takde. sometimes kalau ada pun tenggelam timbul lepastu tetiba dah 70% habis apa ni. line teruk every month bayar full kottt.
awangselamat Send email
 
Jun 13, 2017

line takde dekat seremban

dekat seremban nape celcom takde line, aku nak buat kerja ni

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