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Celcom

Malaysia

Consumer complaints and reviews about Celcom

roro66orihara Send email
 
Jul 17, 2016

Internet burung hantu MAGIC PACK PROBLEM

Yesterday i just subscribe internet Magic Pack XL on Saturday (weekend). Before i use any of data, i tried to check my data balance if there is any carried forward balance data, but what i received the status shown 3gb + 512mb weekend(only?????). It should be 3gb +2gb weekend because i didn't use any of the data yet! More shocking i tried to subscribed additional internet burung RM2 for 2gb and check the status back it show "0 internet burung hantu", is this a joke? And just now i check back the balance it is " 2.8gb(?) + 400^mb(weekend) + 0 internet burung hantu". Just WHATT?? Its weekend! How supposed the normal day data had decreased!! as well as weekend too. I like the m4gic plan before but now i hate it. Money sucker. My rm50 just wasted. Celcom, your system are drunk!

Internet burung hantu MAGIC PACK PROBLEM

azz1992 Send email
 
Jul 16, 2016

No Quota for internet plan

I am currently subscribing to internet burung hantu plan purely for the internet, not using the simcard for anything else (other than using the free calltime to call celcom every month).

The problem is that it has been several months that celcom did not give me my quota (1 month valid). The previous months I did get my quota after calling celcom multiple times and asking for report to be made (usually I am left with 2 weeks to use the quota supposedly for a month). This month (27 June - 27 July 2016) I did not get any daytime quota or midnight (1 am - 7 am) quota.

I have asked for a report again, and varying information were given. In one call, I asked for the operator to check how many previous reports have been done and why this issue has not been resolved yet, and the operator said she can't check for previous reports. Another call with another operator several days after (got a message saying issue resolved but quota is not given yet and my RM60 is still not refunded so I called again), and he specifically said I have done 3 reports in the previous 3 months. Inconsistency.

Given that I am paying the RM60 purely for the internet plan, celcom is basically stealing my money, even the free call minutes are being used purely to call celcom for reports. Celcom still have another 10 days to give me my quota, or this is basically the company outright cheating and stealing customer's money.
xiaoqin Send email
 
Jul 15, 2016

4G full line but can't load anything

Hi,

Currently, I have experienced the internet slow and no line issues. My phone shows the internet was 4G and line is full, but I cant even send a message through Whatsapp. I have try to reset my phone for few times but still face the same problem. So, I try to change the service to 3G, it's work!

Dear celcom, please update to us why there is so many coverage problem and internet speed slow issues. Any update will be appreciated. Thank you.
Nmusliha Send email
 
Jul 13, 2016

Bad Coverage (No Service)

It's been month this problem have happen. Celcom has no coverage at Kuala Lumpur, how is that possible. Apply for internet we pay for it but always no signal. It's so annoying cause it happen so many time in a day. Celcom sent massage says will improve the internet connection, but there is nothing changing. I have been loyal with Celcom but it become worse everyday. Even midnight got no coverage. Im so disappointed. There's no action taking in this matter is it.

Please do improve your services.
leroyramanaidu Send email
 
Jul 13, 2016

Would Appreciate Some Information

Dear Celcom,

LAtely have noted that the service has been poorer than the last 2 months. Just would like to know if you are aware and if anything is being done to resolve the issue. Do understand that there may be many factors that could affect the system.Any update will be appreciated. Thank you.
May Yee Send email
 
Jul 10, 2016

Always "No Service"

Dear Celcom,

I have just changed my telco to your so called reliable telco but I was wrong.
The used to be called a good telco Celcom is no more.

I keep on getting issues on the reception line. It can be bad until one bar and then followed by the No Service for a long time. Even I've restarted my handphone several times doesn't solve this issue. I have never experience such incident until I have shifted to Celcom.
This happened in common places in Kuala Lumpur cities. Once I wanted to turn on my data network to use Waze but again No Service. Can you imagine how frustated I am at that moment when I needed to go to attend my friend's wedding yet my time has been delayed.

Please improve your network coverage. Help us to help you to grow.

Thank you
zigzag Send email
 
Jul 8, 2016

RUBBISH CUSTOMER SERVICE

CELCOM IS A RUBBISH COMPANY! TOTALLY DISAPPOINTING COMPANY. ALL THE STAFF IN CUSTOMER SERVICE TIDUR .
REALLY ROTTEN. I'VE NEVER EXPERIENCE SUCH SH*T CUSTOMER SERVICE BEFORE. TRANSFER ME TO MULTIPLE DEPARTMENTS FOR FORTY MINUTES AND COULDN'T RESOLVE ISSUE. ISSUE THAT COULD BE RESOLVED BY MAXIS/DIGI IN TWO MINUTES.
MONKEYS ARE TRAINED EVEN BETTER.
CHARGING ME OVERSEAS CALL CHARGES FOR HUNDREDS WHEN ITS THEIR PROBLEM TO PUT ME ON HOLD/OR TRANSFER ME AROUND . WHICH NUMBNUTS PUT SOMEONE ON HOLD FOR SO LONG AND I HAVE TO LISTEN TO THE APA KHABAR SONG FOR SO LONG. I WASTED HALF THE DAY TODAY ON THE PHONE WITH THEM REQUESTING A WAIVER . AND NOW WAIT " SEVERAL WORKING DAYS" FOR THE REPORT TO BE PROCESSED. PROCESS WHAT???? ITS NOT ROCKET SCIENCE YOU KNOW. YOUR FAULT YOU PAY. MY FAULT I PAY. NOW WITH EVIDENCE ITS YOUR FAULT. BUT TRYING TO FIND WAYS NOT TO PAY . LEMBU COMPANY LEMBU STAFF. I HOPE THIS REACHES THEM IF NOT VENTING TO WALL HERE ONLY
ArcherLeong Send email
 
Jul 7, 2016

internet slow

the internew is damn slow even it is 4G. Please do something!!!!!!!!!!!!! it has been a month.
dib Send email
 
Jul 6, 2016

speed of the line

dear celcom....the line was so slowwwwwwwwwww at my area.....its already 10years when i first use celcom number, but it never been this slow la......please do something....i dont want to waste my time just to download one pic......worst speed in my history... (its take even longer to lodge this complaint) #loyalcustomergettingbored
Louella Send email
 
Jul 4, 2016

First payment for Celcom First Plan Rm80-not included into bill

On 30th May 2016, I subscribed to Celcom first Plan at Celcom branch at Giant Mall, Tabuan Jaya, Kuching.
Since I still haven't pay my broadband bill, I am not entitled for this promotion. So celcom promoter there named Encik Sader asked me to pay upront payment RM80.00 (without resit) for the first bill payment. Once I settled my broadband bill, he will register me into Celcom First Plan.
The next day after I settled my broadband bills, I call him to activate my simcard to celcom (I change from Digi Prepaid to Celcom First).
I waited few days for the line to to be activated.
Now, the problem is, end of June 2016, my bill statement stated that I need to pay Rm40.00++ where the Rm80 upfront payment I paid to Sader was not included into the bill as he promised.
What should I do? I want my money back, else please include that money into my bill which means I shouldn't be paying any bills by the end of June.
I went to celcom centre and asked, they said he (Sader) should not be collecting any money from me during registration. Meaning Sader is taking my money. He didn't even issue me any resit. He said this registration does not need any resit.
Please do something.
Thank you.
fattah78 Send email
 
Jul 3, 2016

Internet burung hantu

Internet burung hantu jadi slow celcom sengaja throtle down internet speed masa 1 pagi hingga jam 6:59 saya dah test masuk ja jam 7 internet line tiba tiba jadi laju sampai 700 kb sesaat dan lebih kenapa? Ni betul betul magic penipuan celcom...
CELCOMSUXXX Send email
 
Jul 1, 2016

LINE CELCOM DROP

Bodoh la CELCOM!! Aku tukar pakej ke First Gold 80 (Free Calls & SMS), Tapi line telco macam bangang je. Bila receive call, banyak kali suara dengar tak dengar je. Line drop! Kat kawasan KL pulak tu. dekat pulak opis aku dengan Menara Celcom tu. Please lah weyh.. orang bayar BIL kot. Lepas tu signal asek drop jadi EDGE je?!! Serius menipu la CELCOM ni!! Hari ni aku terima call lagi, tapi tgh cakap phone dgn orang Maybank, tetiba pulak line ada dgn takde, ada cross line pulak dgr perbualan org lain. MACAM HAMPEH LA CELCOM!! dah tahun 2016 kot, KO UPGRADE SYSTEM KO UTK CUT COST KE APA? CIBAI!
Faizal Send email
 
Jun 28, 2016

Coverage(call and mobile internet)

Sejak kebelakangan ini,saya dan isteri selalu mengalami masalah line coverage yg sangat teruk,aduan telah dibuat berulang kali tapi masalah masih berlaku. Sejak celcom perkenal celcom gold maslah ini kerap berlaku. Minta celcom atasi masalah ini secepat kungkin terima kasih
Causewaybay Send email
 
Jun 28, 2016

4G down!!! Left with 3G 1 bar

Its been a disappointment that Celcom 4G signal goes from 4 bar to 0 bar! And worse of all the 3G signal is pathetic and almost useless and in 1 bar, what the hell can u do??? No notification. No announcement. No nothing. Really lousy and pathetic. When will the 4G signal be up back? No idea, only God knows when.
CELboCOMdoh Send email
 
Jun 26, 2016

PEMODENAN TEKNOLOGY ATAU PENG 'KUNO' AN TEKNOLOGY?

RM0 Hello, apa khabar? Di atas sebab-sebab yg tidak dapat dielakkan, usaha pemodenan teknologi rangkaian di kawasan anda; Rawang Country Home, Templer Park, Bdr Tasik Puteri & Sg Choh pd 20 Jun telah di tunda ke 24 Jun, dari 10pagi-5ptg. Kami mohon maaf diatas sebarang kesulitan. Ikhlas Celcom. Info 019 601 1111

Sebelum dapat mesej ini, line dan data AGAK ok lah, Dan pada tarikh yg dinyatakan itu, memang betullah tak ada line dan data langdung dari jam 10 pagi HINGGA 12 TGH MALAM!!! Tapi selepas hari yg dikatakan KONONNYA PEMODENAN TEKNOLOGI ITU, line dan data TERUS LEMBAB, KEJAP ADA KEJAP TAK ADA TERUTAMANYA DATA, balik-balik UNLIMITED SERVICE!!!!! PEMODENAN KE ITU? atau sebenarnya sengaja DOWN GRADE SYSTEM untuk memberikan PERKHIDMATAN YANG PALING MINIMUM KOS NYA UNTUK MERAIH UNTUNG LEBIH BANYAK?!!!
FATIHAH Send email
 
Jun 23, 2016

BAD SERVICE. POOR STAFF TREATMENT.

YESTRERDAY I CALL CELCOM ABOUT 3PM TO CANCEL MY POSTPAID INTERNET LINE. TALKED TO THE STAFF AND BEEN VERYFFIED ABOUT THE TERMINATION WILL HAPPEN IN 24HOURS. TODAY I GOT A CALL FROM CELCOM BUT WAS ON DUTY CANNOT PICKUP LINE. CALLED BACK SAME NUMBER BUT NOT REACHABLE. CALL 1111 FOR STAFF THEN WAS TOLD THAT THE FIRST COMNPLAIN WERE CANCELLED AND THE NEW COMPLAIN NEED TO START EARLY BACK. I WANT THIS LINE TO BE TERMINATE BEFORE MY NEXT BILL B8T THE STAFF SEEM TO DRAG THIS UNTIL THE BILL DUE DATE. WHAT WAS SO DIFFICULT TO CUT THE LINE. CELCOM SEEM TYR TO SETAL MONEY FROM CUSTORMER. ALREADY HAPPED ALOT WHILE USING PREPAID. CREDIUT PHONE SUDDENLY DEDUCT. A LOT OF COMPALIN NEED TO BE. PLEASE IMPROVE YOUR SERVICE CELCOM!
miny Send email
 
Jun 21, 2016

celcom

I have very bad experience with celcom. I'm not a happy user with celcom, at first was ok until the day I wanted to cancel two of my accounts with celcom under number 013-5871006 (acc 17892232) and 0134315998 (acc178922829) and I went to celcom branch near my house at tanjong Bungah Penang, the celcom staff help me called to customer service on 17th June 2016 and the customer service said will call me the next day, than on today 20th June 2016 customer service only called me and keep dragging me from cancelation. What took so hard to cancel a line ? And I need to pay for the following month ? I have ask for cancel before my due date.
sherenjeffrey Send email
 
Jun 20, 2016

always emergency call at my area (kapit)

at my area (kapit) always emergency call, why that situation happen? that problem keep going until 2@3 days. this situation give us the difficult time. please take note .tq
Razzaq Send email
 
Jun 20, 2016

Celcom no data service

Celcom data service unavailable in Felda Kumai near Bera since yesterday around 4pm Sunday 19 June 2016. Appreciate it if someone can update on the situation. Thank you.
Hafiz Send email
 
Jun 13, 2016

Slow Data Connection Everyday

Aku rasa macam tertipu jer dengan package unlimited First Gold Celcom 80 Plan. Aku rasa aku pakai umobile sebelum ini lebih bagus intermet nyer daripada Celcom. Celcom memang lahanat dan rasanya cuba menipu pelanggan. Aku tak taulah berapa MBps connection digunakan sebaba selalu connection lost tiap malam bila nak google search. Aku rasa menyesal sungguh gunakan celcom, dan cukup sebulan aku nak tukar balik UMobile. Aku sumpah celcom takkan kaya dengan penipuan ini. Harap ada pihak daripada KPDNKK mengkaji telco provider yg cuba menipu pelanggan.
saidi.nadi Send email
 
Jun 13, 2016

Still Not Get My Refund

I registered online at your Celcom First Gold on 28th May, then receive starter pack a few days later. Unfortunately, when i try to use it, it not working and i called 1111, the operator told me that i have to wait 4-5 working days to go online. Regret with that, i canceled my plan to be your customer and request for refund back my money. They told me to wait another 4-5 working days to make it happen. Today 13th June, i really surprise that i still not get my refund. Thank you so much for your "fast" solution to me. Hopefully, you continue this "fast' service so that more and more customer will leave you and you have to work harder to get it back.
izzuddin Send email
 
Jun 8, 2016

LTE/4G

Hi,
Never had a chance to use the so called 'Celcom 4G/LTE service', due to most of the time there is no 4G coverage. If there is, the so called 'fastest speed on the fastest network' doesn't seems to work. Should be called as 'slowest speed on the slowest network'.
Thank you for not improving your service and keep on promoting whatever you have left.
honeydew Send email
 
Jun 8, 2016

line sucks

Hey celcom, please do something with the network connection at putrajaya. I'm fed up just by using your line, it is sucks. I hope you guys can improve the line. Please do something, your price isn't cheap too. Thanks
alexis222 Send email
 
Jun 7, 2016

Overcharged for data roaming

Apr 2016 - I was charged 4 days of international data roaming in Hong Kong. This is despite me switching off my mobile data before my plane depart from KLIA. Called Celcom at least 5 times. Got refunded 2 weeks later.
May 2016 - I was charged 2 days of international data roaming in Bangkok despite disabling mobile data prior departure. Now lodging complaints with them. I googled and found that many people face the same kind of problems.
Ok - we lodge complaints because we check our bills. BUT what happens to those GLCs and government servants (such as our Ministers)? Do they check their bills? If Celcom is overcharging them, it is indirectly overcharging the TAXPAYERS!!! Plan to switch back to Maxis. Would rather pay more to Maxis for better 4G quality than being overcharged by Celcom for things that I DID NOT USE!
Asch Asyraf Send email
 
Jun 3, 2016

No Service

Dear Celcom, my telco suddenly and now always showed No Service, it is really frustating because anywhere i go it keep showed No Service or Emergency, my number didnt block by celcom yet because i just reload it, but this issue really frustating and cant be accepted

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