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Celcom

Malaysia

Consumer complaints and reviews about Celcom

fadli Send email
 
May 30, 2017

not shown coverage area

dulu ada line.3 bar paling kurang.sekarang emergency ja.no service.please upgrade system.or tambah pencawang dekat kawasan siong baling kedah
johnjjlow95 Send email
 
May 30, 2017

4G internet speed is slow as turtle

Hi Celcom,

my internet speed is slow as turtle. i have to keep change airplane mode and change back to temporary use it.
this was happened since April. you was replied will fix at MAY but the problem still persist
i paid rm99 permonth deserved this kind of service?

thanks and best regard,
your customer
johnjjlow95 Send email
 
May 30, 2017

slow internet speed since APRIL

Hi Celcom,

my internet speed is slow as turtle. i have to keep change airplane mode and change back to temporary use it.
this was happened since April. you was replied will fix at MAY but the problem still persist
i paid rm99 permonth deserved this kind of service?

thanks and best regard,
your customer
Fazahra Send email
 
May 29, 2017

CELCOM LINE COVERAGE

Hari ni dah dua hari line coverage celcom tak ada. Emergency call saja. Apa dah jadi dgn celcom sejak kblakangan ni. Saya perhati servis semakin lama semakin teruk. Plan data internet yg kurang munasabah harganya. Skrg ni saya nak reload topup pn susah sbb line tiba2 takde. Nak call org pun tak boleh. Mohon prihatin sikit terhadap pengguna celcom.
gadgetgear Send email
 
May 29, 2017

line suck the 🌽

Babi betul, wa emergency nk guna tenet, tp slow mcm siput babi, siput babi klau jln pn lama2 bole smpai juga, tp ini line langsung takbley smpai. Kontol klau lancap pn bole naik, tp celcom ni apa lancau setting dia bikin ar.. Kasi bukk ini simkad, pump kt toilet bersama taik.
gadgetgear Send email
 
May 29, 2017

unstable like kontol

Dear helpdesk,

This celcom line working like kontol, 2 week already, if one month like this, u must give us free bil.. Because we pay maa..sohai..
Celcom amoi, Why not u sit on the desk so we can do 69 exercise..then pancut on yr face..

Thx regards,
Kihkihkih babi line lembab
lemylockhart Send email
 
May 28, 2017

Slow Internet

Bad connection, unstable ping and my quota speed turns to basic internet speed. I change from Maxis to Celcom to deserve this ah? Please fix your internet before I changing my line to another telco. Never play with man's patient since I'm being loyal with your telco about 3 years and with Maxis for more than 10 years.
GeraltTheRivia Send email
 
May 28, 2017

Slow internet and bad coverage

This is fcking unacceptable. After paying so fcking much for a fcking plan, all I get is a slow as fcuk internet and bad coverage. Please fcking resolve this issue asafp as i'm still a monthly paying customer. And I know this thing happen in all places not just in rural area. So many customers feel cheated with this. Don't give any excuse anymore you fcuking cutn son of a btich!!!

Sorry but not sorry for my language and spelling.
Mr Dary Send email
 
May 28, 2017

Coverage and Internet issue

Saya penguna celcom hampir 7 tahun..Saya berasa kecewa dengan coverage celcom yang berlaku hari ni. Saya berhabis banyak kredit semata-mata call no "1111" atas sebab line tiba2 putus dan saya merayu untuk pihak celcom untuk hubungi saya, tapi tiada. Unresponsibility company. Pihak celcom sepatutnya hubungi customer semula sekiranya dah berjanji.Coverage line hadapi masalah dan sering terputus. Full bar to "zero" bar suddenly and always be like that. Internet also return tu "Edge(E)" status....What happens to celcom???..i'm as a customer need to know the details..Saya berharap agar masalah ini dapat diatasi kerana saya banyak berhabis kredit semata-mata untuk hubungi customer service and pihak celcom bukannya bertanggungjawab untuk menggantinya semula...saya merayu...
galut Send email
 
May 25, 2017

Cannot send sms to 28882

A friend of mine responding to sms from 28882 for porting out from celcom but whenever he try to answer his handphone will get prompt answer 'unable to sent'....what's wrong..?
arrency Send email
 
May 25, 2017

Bad Internet Connection and a Scammer

I just change to Celcom First Gold Plan last 2 month with a new hope that I don't have to subscribe every time I want to use the internet. But the thing just got worse .The line is so bad and such a crap !!IT IS MUCH WORSE THAN THE PREVIOUS PLAN I HAD !and you know what ? suddenly I received a message saying that I have been subsribed to this game call GAMEHERO and it charges me for noting !I don't even know the game existed.It seems like celcom is subscribing me to this game without my permission and then suddenly pressed charged on my bill . The worse telecom company ever !

P/s: all of my friend have been dealing with same situation and I think celcom will lost a huge amount of customer if they don't take this matter seriously !
KCM123 Send email
 
May 23, 2017

Bad Connection and Poor Add-On Package

Dear Celcom,

Bad Connection.
Your communication and internet service connection recently has been very poor. Please do something.

Poor Add-On Package
Previously you have 2G internet data Add-On, but now you have changed to 1G + Yonder for the same additional price of RM20.
For your info, I do not use Yonder and I have no interest in using Yonder.
Pls provide us with the previous package as another option.


Regards.
Cikguarshad Send email
 
May 20, 2017

Poor line coverage

Saya pengguna setia celcom, daripada guna prepaid sampailah guna postpaid.. coverage line sangat la teruk.. nak bukak email/pdf langsung tak dapat.. please celcom do something... makin lama makin teruk.. sekarang ramai yang beralih kepada maxis kerana maxis telah upgrade line di kawasan kami... berharap celcom dapat menyelesaikan masalah kami

Cikgu arshad
Choong Kim Huat Send email
 
May 20, 2017

Service sangat teruk

Saya dari digi tukar ke celcom postpaid gold plus.
(1)Lepas satu hari digi reject sebab register tukar celcom line bukan atas nama saya.
(2)saya belum pergi ke center untuk buat sekali lagi,saya sudah dapat sms cakap line saya sudah active,lepas saya tukar sim card baru pun tak active lagi.
Saya call service center check,dalam sistem number saya tu sudah active ,tapi yang sim card tu bukan saya punya.
Masa tu digi sudah matikan sim card saya.
Service center Lagi panggil saya tunggu 3 hari pekerja.
xiazminn Send email
 
May 18, 2017

Internet and Network

Since April 2017, my mobile network / mobile data has been lost. I call Celcom Customer Service and being told that they are upgrading the service . But until today 18 May 2017, its nothing. No changes. Celcom Malaysia SHOULD DO PRESS CONFERENCE and apologizes to all their loyal customer .. like me which has been with Celcom from 2011. I am really upset with this as this also affect my job. Rectification supposed to be done immediately and upgrade all your service at once if not you are losing your customer.
jereeyo Send email
 
May 16, 2017

4G but couldn't load videos

Hi Celcom,

The line is very terrible nowadays since after the free internet for FB and WA i guess. Can't even load videos now in FB and Wechat (very very slow). Furthermore, the line will always refresh at any time from 4G to 3G especially at night (around 10pm) which will cause message/email unable to send out and connection lost while in the middle of playing games.

Please fix the connection asap before we change to another telco.

Thank you.
nizam697 Send email
 
May 16, 2017

slow internet speed

4g slow in indera mahkota ktn

slow internet speed

exewee Send email
 
May 15, 2017

No Kelentong

TQ celcom dengan plan baru no kelentong Ni...diri ini sangat2 rasa telebih kena kelentong oleh celcom...line 3/4 bar tp internet slo. .kadang2 ada kadang x...konon bagi free fb n basic 10gb tp bila apply internet buka fb taw basic internet...dia potong data internet yg kita apply...jd yg free tu utk apa? Punya ayat no kelentong...Terlebih kelentong ada la...iklan bukan main tp kepala bana bapa engko

Sebelum guna xpax no kelentong...iklan kat tv berabis no kelnton. ..cehhh bila kita da guna...ayat dia berubah jd no way celcom x kelentong...more kelentong
harrycheng Send email
 
May 14, 2017

Line barred without any reason

Hi,
I'm Celcom prepaid user more than 5 years. My line suddenly barred with reason 50 days no reload. No notification was sent informing line was barred and just sms asking me to reload. I follow instruction to reload but PIN received can not reload. Call Center asked to go back Service Center to activate back bu paying RM30. But i have purchase the PIN and why i need pay extra RM30?

This is really a con-man company and i really disappointed with such a suck service!
HadiLatif Send email
 
May 13, 2017

Coverage ada tapi tak boleh guna

Hai celcom..
Coverage ada 3 bar, kadang2 full bar, internet 4g kadang2 3g..
Cantik kan.. tapiii bila nak call or sms tak boleh, jarang sgt boleh, internet pulak kalau fb ke ig, asyik no internet connecting.. WhatsApp pulak asyik connecting... abis line full bar n internet 4g tu buat apa? Jangan buat lawa je.. kononnye ini wilayah celcom.. tapi Hampeh!!!!
HadiLatif Send email
 
May 13, 2017

Coverage ada, tapi tak boleh guna

Hai celcom..
Kat sini line ada 4 bar, internet 4g kenkadang 3g.. nampak cantikk.. tapi bila nak call tak boleh.. nak guna internet tak boleh.. WhatsApp asyik connecting je.. kalau takde line tu.. jgn buat lawa je full bar n 4g internet.. kononnye ini wilayah celcom.. Hampeh!!!!!!
amalroslan Send email
 
May 12, 2017

BAD SERVICE

Regret to your BAD SERVICES !!
every month I've paid the bill on time without delay within 5 days after your reminder message .
Paid my bill on 03/05 and today (12/05) you send out message that I USED UP 100% data .
How ridiculous it may sound ,right ?
Few months like this , totally not satisfied .
Few months back , CELCOM said data and line got intrupted due to upgrading work .
But up until now , it's getting worsen !!

Do refund or give us some rebate , otherwise will convice all my family members and friends to convert to your
competitor .

Do take note and take actions immediately .
thank you .
stevensaw Send email
 
May 11, 2017

internet signal poor and slow

Hi Celcom.

What going on recently? After i complaint the data slow have some improvement but after few week the problem star again.

We pay bill to get the best service and courage but unfortunately not. Although the data renew, the data still slow and sometimes no line

at all.I always on time paid my bill too. Please work fast on recovery line, if no I will switch to your competitor and my friend will follow

too.
shuib Send email
 
May 10, 2017

Bad to poor services

Saya berpesan supaya celcom lebih ikhlas dan jujur dlm menyediakan perkhidmatan telekomunikasi.utk pihak atasan celcom dinasihat agar bertanggungjawab didunia dan akhirat terhadap pelangan yg kecewa yg menberi rezeki kpd celcom.adab urusan jualbeli jika ada kecacatan barangan jualan mohon maklum pd pelangan jgn disembunyi.semoga allah memberi petunjuk kpd pihak celcom.wallahualam
ieda91 Send email
 
May 10, 2017

Line coverage

- Very poor coverage outdoor and indoor (barely one bar indoor, only emergency call when device is on the floor)
- both internet and contact line. Cannot hear other people speaks properly when on the phone. Line putus2.
-its been going on for few years already. Xde improvement.
Area:
Kg Chekok, Pulai Chondong 16600 Machang, Kelantam

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