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Celcom

Malaysia

Consumer complaints and reviews about Celcom

YMYAP Send email
 
Nov 4, 2017

Appeal

Regarding to the three consecutive months celcom bills which the charges had gone more than mine subscribed plan , I had complaint with celcom HQ and they refer me to check out with Techninier Company. The reason that celcom gave me is because my mom had subscribed few games under Techninier company. It is ridiculous that a seventy year old women knows how to subscribe games. Thus, I am now sending this and hope that I can get a reasonable explanation and refund from CELCOM. (attached herewith the reply from Techninier Company for your attn)

Should you have any enquiry, pls do not hesitate to contact me at 012-6081806

Appeal

coreencsp Send email
 
Nov 4, 2017

High charges on voicemail

My husband and I both uses Celcom for years and of late when we travelled to other Asian countries, we were charged for voicemail calls or missed calls at a very high charge for a 5 seconds missed call. Reason given by Celcom was we should have called to inform them to deactivate the voicemail if we are out of the country. It was never like this before and we feel this high charged on both outgoing and incoming international roaming on both sides for voicemail calls are ridiculous.
mohamadfaiq Send email
 
Nov 4, 2017

Updgarde within 24jam

Hai celcom

2/11/17 pergi ke celcom cube Bangsar untuk upgrade dari first gold kepada first gold plan..muhammad ashraf staff di situ yang attend. Dia bgtau within 24jam akan upgrade. Masa bayar upfront tiada resit sbb ada prob kata nya..cume ada resit kad kredit..sampi skrg takde terima apa2 bekenaan resit tersebut

3/11/17 kol bangsar cube tak angkat..10 kali kol mcm tu je..0320921073 ni direct no ke celcom cube bangsar..dpt dr celcom website..kol 1111 diorg masuk complain..kata nya saya punye masih pending..tapi dlm system dah upgarde dr 20gb ke 40gb..kene tgu lagi 24jam.

4/11/17 kol lagi 1111....kate nye masih pending..smpi skrg tak dpt masuk celcom apps sbb no telefon tu tak valid..so tak boleh nak cek dah upgrade ke belom..dan paling best org tu bgtau encik punye masih pending dan belom upgrade..masih pki 20gb..ik semlm bgtau dah upgrade dlm system..kene ken aku...kate nye kene tgu lagi smpi 7hb...punah
night alpha Send email
 
Nov 4, 2017

Upgrade your coverage

Kampung saya ni berbukit.. Saya tinggal bawah bukit sikit dan coverage bwh bukit serious saya ckp lembab gila.. Kalau ok pon kena tunggu pukul 12 a.m ke atas.. Kat atas bukit pon satu hal.. Line 4G tapi lembab jugak.. Kdg2 hilang terus line.. So kat sini sya mintak tolong upgrade coverage kat sini. Terima kasih
Aynjuhl Send email
 
Nov 3, 2017

WHEN IS THE CONFIRMATION MESSAGE COMING IN??

'RM0 TQ! Ur request is being processed. Please wait for the confirmation SMS to enjoy your Late Night Internet'

Late night only lasts until 7am. So when is the confirmation message coming in??? If it never comes, then it'll be a total waste. Why does it take so long?? This might as well be a scam. And this problem has been going on for a long time. FIX IT.
AnnShini Send email
 
Nov 1, 2017

Celcom Internet Bad Service

I'm Celcom user. from start i buy sim card celcom since year 2006 i think, i love celcom bcoz their service internet its good.
but now, Internet Celcom it really really bad.
its not like Celcom long ago.. Long ago, its good, fast, even 3 line bar only.
Now my fren and i, also stop using internet Celcom.
for user, its waste money to paid for it. expensive price, but line internet they give us very Suck.
qssmalaysia Send email
 
Nov 1, 2017

screw up network and line

I have paid my bills and celcom said that my cheques was decline. I checked with the bank branch and they said that there is no problem with my cheques. The banks pointed that celcom is the main problem and currently they are having our cheques amonting to Rm1,000.
This is my last 10 good years of being aclient to celcoms. The line 1111 are hopeless as everyday we had to call them on the status checkup and we have to stress the whole story again.
my report number is 1-108189729498 and no one is getting back to us since.
We are loosing business as our customers complaints that they cannot reach us with all our messages. Yet, we cannot call back.
damn scew up.
1st November 2017
nadzariff Send email
 
Nov 1, 2017

coverage macam siallll

ini kali kedua aku complain kat sini. apa masalah dgn coverage celcom ni? utk internet kejap ada kejap takda. yang lepas mmg dpt feedback balik. bole ckp kna duduk outdoor bru stabil. ape pnya level servis yang celcom bagi??? bayar mahal tapi servis mcm siall.. so skang aku complain ni nk tgk ape feedback and action dpd celcom. klu rosak ke! maintenance ke! inform la pd customer. babi btul la telco mcm ni. untung bnyak tp servis yang ko bagi pd customer macam sial. area pagoh muar johor. call aku 0197464365
Aimanronaldo4 Send email
 
Oct 31, 2017

Shit line when playing games

I don't know why but the 4g on 2 bars is really slow.Also,everytime I play online games like heroes evolved or mobile legends the 4g would lag me out.The second I stop playing it the internet immediately gave me full bars on 4g like seriously WTF is going on does Celcom have something against playing games or what.This leads me to waiting until 1 am where the line becomes fast but there's one problem which is the 4g icon.Let me explain this,everytime I play an online game 4g full bars drop to h+ on 2 bars like really? And immediately after the game ends it becomes 4g full bars I'm really pissed off at this because I'm playing ranked games and each I get into a team fight the internet ### me up and I get reported for playing badly and trolling.Celcom please fix this shit right now it's really annoying.In the meantime I'll be looking for order sim cards to use instead of this and I'll warn each and every single friend and family member to not use this. I feel sorry for your customers
fion yap Send email
 
Oct 31, 2017

Phone Care

I walked in to celcom blue cube at Pavilion Shopping mall with my father yesterday to sign up iphone 7 plan with 2 years contract of monthly subscription of rm98.
i been told by a staff called Shah Iskandar about phone care is compulsory to buy for 3 months minimum subscription. i refuse to pay but he said this is a MUST. i forced to paid phone care rm12.70 by cash and device price by credit card.
I am curious about why phone care is compulsory to buy, for maxis phone insurance is an optional, therefore, i called to celcom hotline to check. Customer Service told me that phone care is optional and not compulsory. I feel like being cheated by the staff called Shah Iskandar at Pavilion blue cube.
Meow Send email
 
Oct 29, 2017

Line slow

Pls la celcom... 10months line ke laut.. wtf.. rugi jk beli tnet bratus ratus.. tp line hampe.. stress.. da la mcm chipsmore.. pandai hilang.. org bru maw feel2 legend men gme tiba2 "no cnnction".. waaa.. pns gilak... tme2 riang hati tggu mov siap dwnld tba2 "no cnnction".. then abis kouta.. grrr.. bengang btl la.. blh mndtgkn kemarahan nie... "sabar" nie mo dkt stahun sda.. 😡😡😡
Vinzz1611 Send email
 
Oct 28, 2017

Internet sucks !!!

Every month we pay for you , but what’s your service to us ?? Please improve the connections ! Celcom you’re lousy !!! 4G is sucks ! While going to Celcom centre or call to customer service , you guys just keep saying we upgrading. Damn , we are consumer and you sucks you never get any improvement to us ! Celcom please take action !!!!!
City Hunter Send email
 
Oct 27, 2017

4G Tipu

Dear Celcom,

I have lodged several complains to you and as well to MCMC and yes you did respond and urgently contacted me, appreciate that. However, you sent someone to do site visit/connection checking and that person keep calling me asking for my address tho i have submitted all the information earlier, but i was still fine with it until that person sent me a picture having his phone with speed test on in front of my house and of course the internet works perfectly !

I told him i couldnt use 4G or even 3G at my house and he insisted that the line is working well on his Samsung phone. And thats it, case closed. But still, im not able to fully utilize my data as it runs too slow that i almost give up to do anything about it. Im gonna open up the case again with MCMC or might as well lodge a police report for the service not delivered.

Zu
Pijie Send email
 
Oct 27, 2017

Internet lembap

Saya beli data sebulan. Data H+ dan 3G tapi internet slow sangat. Kenapa celcom? Rugi laa sy beli internet tapi line mcm siput. Mohon tindakan dari pihak tuan
kayour Send email
 
Oct 24, 2017

Worst coverage telco

Recently ur network and coverage especially 4G very bad. Always ‘No service’. Area klia2, sepang, kuala langat. Indoor and outdoor. Ur 3G network & coverage useless.
Jolly Rabbit Send email
 
Oct 22, 2017

###NG INTERNET SERVICE

NEW S###TY CELCOM SITE CANNOT HANDLE TOP UP TRANSACTION FOR A SINGLE PERSON AKA ME. ACCORDING TO THEM CELCOM ###, A PREVIOUS TRANSACTION TO TOP UP IS STUCK, AND THIS PREVENTS ANY FUTURE ATTEMPTS TO TOP UP. WHAT THE FREAKING ###!!!!

IS YOUR SITE DESIGNED BY ###ING MONKEYS?!

WAIT WAIT... I GET IT NOW... WHY THE TRANSACTION GOT STUCK.... IT'S BECAUSE CELCOM STAFFS USES THE SAME SHITTY INTERNET SERVICE AS US CUSTOMERS AND THAT'S WHY IT GOT STUCK! THE INTERNET IS SO HORRENDOUSLY SLOW IT CAN'T EVEN PROCESS A SIMPLE REQUEST. WOW.... MIND BLOWN WHEN YOU THINK ABOUT IT, NO?

SO TLDR, ###YOU CELCOM. ####YOU AND YOUR ###EGGHEADS THAT MANAGE IT. ###YOU #####ING ###HEADS!
money88 Send email
 
Oct 20, 2017

Celcom noob line

Why recently line celcom very slow, that fone were showed 4g but very poor connection. Noob celcom
money88 Send email
 
Oct 20, 2017

Celcom noob line

Really fed up with your service especially line internet. That line were showed 4g but ####g slow.
Aidielz Send email
 
Oct 20, 2017

Line slow internet lambat

Internet lambat sangat.
Leequeen Send email
 
Oct 20, 2017

Celcome

My celcom bill cycle is every month 14th and since 17/9 i already switch to Maxis (due to poor coverage) but celcom still charged me for the Step bill!! The bill should be prorated!! I just used for 3days and have to pay for 1 month bill!!!??
Rayss Send email
 
Oct 18, 2017

Bill amount expensive

Your bill of RM259.65 as at 18/10/17 is due & you are now in CapZone. Send OPT1 for Promise to pay / OPT2 for initiate barring to 28882. Not applicable when you are in roaming. Sincerely, your Celcom team. T&C

*sumpah kali ni Celcom dah melampau , i Baru jak bayar minggu lepas due 74 , tetiba pgi 250 what the ###!!!!!!!! Dah bertahun2 dengn Celcom tpi selalu charge tinggi mcm ni, line x clear pun mcm siput!!!! Sial lA . Kali ni memang saya akan tukar dengan webe!
hafiz447 Send email
 
Oct 17, 2017

Data tak masuk

bar line full, tapi data x masuk, apa nak jadi dgn celcom, semalam buat hal , malam nie but hal, kalau nak upgrade pun, infrom consumer dulu la, jangan main buat suka hati, ingat penguna teda hati ka? nak hilang pelanggan ka, dulu 3/4 tahun sebelum nie ok, skrg buat hal hilang line, dah langgan tapi x dpt subscribtion yg d langgan,aku na buat kerja skrg nie pun gantung, nasib ada kawan guna digi, alhamdulillah siap juga kerja, lain kali inform dulu penguna kalau nak maintainence ka apa ka, jain suka2 hati bikin panas bha
Celcom Taik Send email
 
Oct 16, 2017

Celcom succkk

Duit banyak habis top up internet.. 4G..?? Aku rasa nk bakar sja celcom yg ada kt sni.. Ssh kn pengguna.. Nk buat kja pun xdpt.. Dlu dh ckp tpi xda tindak kan.. Babi punya celcom
wirdalina2203 Send email
 
Oct 10, 2017

poor internet coverage even in town

Dear Celcom,

Please read and take necessary actions for all the complaints that users posted in YOUR complaint board.

We could accept your 'service disruption due to upgrading' excuses before but it is now end of August and your services continues getting worse.

It is very unfair for the charges that you charged vs the services that you provided. You even charged a penalty if we terminate the plan. You should be ashamed with your so-called 'Celcom Territory'. It is completely disaster!

It was so disappointed as CELCOM is quite a big name in providing internet service provider nationwide but the truth is.... your services is very poor.

hope u will take action regarding this matter. TQ
wirdalina2203 Send email
 
Oct 10, 2017

bad internet coverage

Dear Celcom,

Please read and take necessary actions for all the complaints that users posted in YOUR complaint board.

We could accept your 'service disruption due to upgrading' excuses before but it is now end of August and your services continues getting worse.

It is very unfair for the charges that you charged vs the services that you provided. You even charged a penalty if we terminate the plan. You should be ashamed with your so-called 'Celcom Territory'. It is completely disaster!

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