Log inRegister
Submit Complaint

Celcom

Malaysia

Consumer complaints and reviews about Celcom

keri09 Send email
 
Feb 1, 2018

LINE CELCOM NO SERVICE

Line celcom hari ni kenapa?? asyik no service je.. dari pagi sapai sekarang xok.. bukan nak bagi notis awal-awal..banyak kerja tergendala ..dear celcom please take fast action la.. and improve your service immediately..
keri09 Send email
 
Feb 1, 2018

LINE CELCOM NO SERVICE

LINE CELCOM KAT SHAH ALAM GHARI NI KENAPA?? DARI PAGI ASYIK NO SERVICE..BUKAN NAK BAGI NOTIS AWAL2..BANYAK KEJE TERGENDALA LA..
Sidwunan Send email
 
Jan 31, 2018

Slow macam siput babi

Line area kota marudu slow 4g putus2..tukar line 3g haram jadah langsung x jalan.download file 90mb 1jam tunggu,apa hal ni!
Yiwentay Send email
 
Jan 29, 2018

Internet service very very bad

Why the internet service at Genting Highland so slow?
Until cannot log in even FB.
Not only today, already more than 2 weeks.
For what we pay money for every month but network service cannot use!!
Sometimes WeChat massage also can’t receive.
Please follow up and give me reply.

Internet service very very bad

langkawi kecewa Send email
 
Jan 23, 2018

line 4g mamcam haram jadah

tolong la celcom. tolong la jangan upah lembu buat kerja. buang la staff lembu. cuba pakai rakyat malaysia jadi staff. ke celcom sekrang dah tukar x jual telco. celcom dah jadi penternak lembu ke apa. tolong buat press conference kalau celcom sudah tukar bisnees. senang rakyat malaysia tukar telco lain. makin lama pakai celcom sudah makin teruk prestasi line disini. saya doakan celcom bangkrap dan saya haramkan hasil celcom yang telah diambil tetapi perkhismatan tidak memuaskan. saya haramkan dunia dan akhirat pekerja-pekerja celcom yang makan hasil duit saya bayar perkhidmatan yang teruk ini.
alancheong Send email
 
Jan 22, 2018

sloooooooooooowww connectivity

very bad connection since the morning
a 30-45min process took 3.5hrs to complete
pages take ages to load
particularly bad for local sites and pages
foreign sites and pages load relatively quicker, but still not up to par
Ghost Hunter Send email
 
Jan 19, 2018

LINE MACAM HARAM

Tolong la Celcom woi, berapa lama lagi line nk problem??? Nk tunggu sampai pelanggan tukar telco lain ke??? Pikir la sikit, ape guna buat data kalau macam xde data, bodoh ke apa?? IMPROVE YOUR SERVICES
Black Hunter Send email
 
Jan 18, 2018

LINE MACAM SIPUT

Tolong la Celcom woi, kalau dah hari-hari line tak ada, susah la wei, memang nak suruh pengguna bla guna telco lain ke? Iklan nak gempak, servis cam haram. Pikir la sikit, kau ingt org topup, beli data tu utk hiasan je ke? Nama je 4G, G tu ape? Gampang??
Maxsciem Send email
 
Jan 8, 2018

Line internet mcm celaka

Aku hairan lar ngan celcom bodoh nih, stiap hari bukan setiap bulan slalu dlm pkl 0000-0200 mesti line internet putus. Aku bayar daa lar mahal tapi servis mcm cilaka bodo lagi. Bila aku lodge report diaorg ckp line ok. Menyusahkan hdup pengguna ja. Nak kata diorg tukar timing x jugak sbb aku daa buat combine data pagi mlm. Lahanat btul
hairulidzuan Send email
 
Jan 8, 2018

Servis Celcom mengecewakan

Dah msuk 3 bulan servis 4g celcom tak seperti apa yg digambarkan...line slow kadang2 xde langsung...byk kerja2 yg tertangguh sebab masalah ni...harap dpt ambil tindakan segera sblm celcom hilang pelanggan...
misswho Send email
 
Jan 8, 2018

CELCOM POOR INTERNET CONNECTION

Wasting my money buy the add on late night data but cant even use the data. This slow connection happened almost everyday..and even i have lot of data..but fcking slow connection.. its as if i have no data at all. Im gonna stop using celcom if this still happened. Im staying in kuala lumpur.. area coverage is not an issue. Your service is the problem. Please fix it.
misswho Send email
 
Jan 8, 2018

Poor internet connection

Im staying at old klang road and my internet connection were poor. It is happened every day.. even i do the add on late night with lot of data.. still useless!! I cant even watching a single movie without long buffering and etc. It wasting my time and im so disappointed! I am wasting my money
... hoping to enjoy the add on late night data,,, very useless and wasting money!!! Not worth it!! Even u give 100g also not worth it if the line very slow and im not staying at kampung which i know might have some internet connection issue. Im fcking staying at old klang road!! Lol.
fazlie158 Send email
 
Jan 4, 2018

Celcom 4G internet speed too slow

4G speed too slow. Internet speed using 4G very slow, feel like using 2G. Sometimes even cannot open website. Open Youtube but keep loading for a long time.
andynkp Send email
 
Jan 3, 2018

poor connection when playing mobile legend

what happened to celcom? i have poor connection into mobile legend games since 30 dec 2017 until today without improvement. it is same either indoor or outdoor. No issue with other telecom services like digi and maxis. please fix this or else i would consider to switch company.
irene98 Send email
 
Dec 25, 2017

SLOW

I thought it was the area problem but nope, surprise motherf*cker! I am now in another state and the line is still bloody slow like hell. Other users of Celcom also experienced the same thing. It's not the hardware or area, it's freaking CELCOM.

Because of this miserable line, I can't even upload my works properly and lost it all from the cloud storage...several online purchases also faced problems because of the stupid line. Checking in for flights also faced major errors.

Cibaiiiiiiiiiiiiiiiiii
rohimah Send email
 
Dec 25, 2017

Credit lost after reload

When I reload, message kata successful reload and baki ada so and so. The minute nk subscribe to internet, tiba-tiba baki hilang. So try reload lagi, dapat balik baki, tak sampai satu minit. Baki hilang semula. Dah banyak kali jadi. Dah complain tp as if no action taken.
jasononn Send email
 
Dec 24, 2017

Internet slow and disconnect

Can u upgrade your coverage or data speed? Pls cause line here always E only
Wong88 Send email
 
Dec 19, 2017

Data tiba-tiba tak boleh jalan

Kenap line celcom sekarang begini...data tiba-tiba tida berfungsi walaupun saya baru beli data...
firdaus1205 Send email
 
Dec 16, 2017

Internet slow

Tolong periksa coverage di kawasan BATU RAKIT, KUALA NERUS, TERENGGANU. Tolonglah check sebab nak guna untuk hantar assignment pun lembab. Saya sebagai student memerlukan internet yang stable untuk membuat assignment dan sebagainya. Jadi saya memerlukan kerjasama dari pihak celcom untuk membaiki perkhidmatan line coverage supaya saya dapat meneruskan perkhidmatan saya bersama celcom. Terima kasih.
Zzz Send email
 
Dec 16, 2017

Poor Internet Connection

I have complain about Xpax Internet connection at my place (Tuaran, Sabah). The Internet was so slow and i can't even send any chat using Whatsapp app that required only basic data. This happened for so long and i hope you can fix this. The line is 4G but with only 1 bar. For your information , I'm using xpax simcard with 10gb free basic internet and 10gb Facebook but it's no use because the Internet was so slow. When i redeemed my unlimited weekend data , i can't even use it and it became wasted. The internet was slower than snail πŸ™„πŸŒ . It became worsen everytime it raining .I really hope you can improve your service and fix this problem because it's getting annoying. My advice, don't ever buy that xpax simcard like mine, it's wasting money if it's continue like this. Please Celcom, improve your service! Thank you
sukan7 Send email
 
Dec 13, 2017

TAC Service

Very often I am unable to receive bank TAC via my celcom mobile phone. Celcom and banks have confirmed that there is a problem with Celcom lines receiving TACs. Why hasn't this been resolved and why doesn't Celcom inform their customers when this problem occurs? It is a waste of time sitting by the PC waiting for a TAC which never comes for a whole day. And Celcom's Online Customer Service (AMA) which is Facebook Messenger Chat is not even replied by anyone.
haha1010 Send email
 
Dec 12, 2017

KENAPA TERLALU SLOW

Saya beli internet rm50 tapi macam siput takleh tengok video movie orang nk main game x syok kenapa lah internet slow dulu bukan main stabil walau tak bape laju sekarang nk maingame pun lambat naik gila aq
En.Mimpi Send email
 
Dec 9, 2017

Coverage, Internet, 4G problems

Yesterday, i got zero connection. Before this, the coverage and internet was 7/10 but now there is this issue i need to address. Just a moment ago my internet suddenly went missing, and i cant access *118# as a message pops out saying there was a problem connecting. I want to check my internet balance but failed. 4G is also a problem. My phone has 4G but i cant lock on too 4G without using an app that helps me connect to 4G. Sometimes my internet went down to H/H+ . This is the 21st century not 90's. Please upgrade your system and coverage by building celcom towers more

Coverage, Internet, 4G problems

morningrain Send email
 
Dec 9, 2017

Scam

I have ported out from Celcom because I always received double charge from my subscription. I have already switched to other telco and never face any problem like this. I ported out before my next cycle, there is still alot of data left, but few months after i received a letter from the debt collector stating that they have send me reminders of my final bill ( which i never received any ) I am forced to make the payment within 7 days or they will send me another lawyer letter. So I made the payment. Hoping i can get a refund for the final bill, because i have never use Celcom service at all for the money I have paid. Please don't scam your customers. Same thing happen to my colleague but he go to the center and complain, in the end they have dispute the final charges.
morningrain Send email
 
Dec 9, 2017

Scam

I have ported out from Celcom because I always received double charge from my subscription. I have already switched to other telco and never face any problem like this. I ported out before my next cycle, there is still alot of data left, but few months after i received a letter from the debt collector stating that they have send me reminders of my final bill ( which i never received any ) I am forced to make the payment within 7 days or they will send me another lawyer letter. So I made the payment. Hoping i can get a refund for the final bill, because i have never use Celcom service at all for the money I have paid. Please don't scam your customers.

Complaint Registration Form

    Information of the Company you are complaining about
    Subject of Complaint
    City (optional)
    Complaint Details
    Attach photos (optional)
    Confirmation code

    Submit

    Recently Updated Complaints

    TeleCheck - Check denied
    I am beyond pissed! I went to get food and gas only to be...
    Hallmark channel - Christmas movies
    playing Christmas movies during Christmas in July is...
    Ecco Shoes - Sole totally disintegration
    The soles of Three different pairs of brand new ecco shoes...
    Peak Sails - Sail Built Wrong, no resppnse from Peak
    In January 2017, I ordered a new mainsail for my Dufour 36...
    MIBFA - 6 years unpaid provident fund
    mibf is useless and serious action need to be taken...
    M.I.C.K.Silva - Coca cola lucky winner application form
    COCA-COLA BOTTLING COMPANY ENGLAND Headquarters(Executive...
    Smart Phone - SMART PHONE LOST
    LOST OF MY SMART PHONE NAME- RABINDRA KU...
    Money Network - Unauthorized Disputes
    First off ima start by saying on only 16 I work at fast...
    Samsung UK Promo - samsung officail blog
    This is our Samsung Headquarter Official E-mail ID. For...
    Airtel - Number deactivated or Disconnected
    sim card deactivation Dear sir, My SIM (9894048580)...

    Share this site with others

         
          

    Recently Updated Complaints

    TeleCheck - Check denied
    I am beyond pissed! I went to get food and gas only to be...
    Hallmark channel - Christmas movies
    playing Christmas movies during Christmas in July is...
    Ecco Shoes - Sole totally disintegration
    The soles of Three different pairs of brand new ecco shoes...
    Peak Sails - Sail Built Wrong, no resppnse from Peak
    In January 2017, I ordered a new mainsail for my Dufour 36...
    MIBFA - 6 years unpaid provident fund
    mibf is useless and serious action need to be taken...
    M.I.C.K.Silva - Coca cola lucky winner application form
    COCA-COLA BOTTLING COMPANY ENGLAND Headquarters(Executive...
    Smart Phone - SMART PHONE LOST
    LOST OF MY SMART PHONE NAME- RABINDRA KU...
    Money Network - Unauthorized Disputes
    First off ima start by saying on only 16 I work at fast...
    Samsung UK Promo - samsung officail blog
    This is our Samsung Headquarter Official E-mail ID. For...
    Airtel - Number deactivated or Disconnected
    sim card deactivation Dear sir, My SIM (9894048580)...
         
     

    User Registration

    Already a Complaint Board member? Log in now.
    Username:
    E-mail address:
    Password:
    Code:
    or connect with Facebook

    User Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Complaint Board? Register now.
    E-mail address:
    Password:
    Forgot your password?
    E-mail address:
    Back
    Loading, please wait...
    Your password has been sent to the specified email address. Log in
    or connect with Facebook

    User Facebook Login

    Enter Username