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Celcom

Malaysia

Consumer complaints and reviews about Celcom

GST turun harga barang kakak dia!!! Send email
 
Feb 7, 2017

Signal macam babi

Bisnes macam celaka, konon widest, telco line tumpang line celcom la bajet power. Tapi takde improvement. Malu je dengan negara2 jiran, internet diorang lagi better dr malaysia. Dasar kembungkan poket sendiri, kaya anak beranak, haram jadah punya company. Plan acah2 gempak, signal upgrade lincah la buat keje. Nak duit laju, buat keje lembab.
Zzzzz Send email
 
Feb 6, 2017

Kalau tak boleh nak improve.. tutup je celcom ni..

Lama da aku sabar... Memang sekarang line celcom macam cibai ke ape... tak de usaha nak improve atau selesaikan masalah line korang ni...? Dengan internet connection mcm kimak... slow, lembap macam otak korang gak...

Korang selesaikan cepat masalah ni... kalo tak aku tukar line lain... jangan jadi sampah...
inkheart Send email
 
Feb 5, 2017

data kian membazir dan line makin teruk

Sebelum nie pkai telco lain tapi line x memuas kan dan bertukar ke celcom sejak ada magic sim.Dah guna bebrapa bulan happy jah pakai lancar jah..Tapi sejak magic sims tak ada masih boleh trima,hampir 1 bulan lebih pakai pakej 5gb sebulan tapi macam data cepat habis dan line pun pandai hilang2..Tolong lah,yang pakai vpn celcom pun mereka tawar murah,mcm mana dngan security celcom smpai orang lain dapat cut line pengguna celcom..Tolong pertimbangan hal ini..Jika berterusan nak pkai telco lain
m5sal Send email
 
Feb 2, 2017

signal not stable

dear sir/madam, asalamualaikum dan salam sejahteraa;

saya mohamad faisal bin rais, penguna celcom yang bernombor 013 399 1785, di kawasan tempat kerja saya (MUHIBBAH ENGINEERING (M) BHD,Lot 586 & 579, 2nd Mile, Jalan Batu Tiga Lama,41300 Klang, Selangor ) sering tiada network service. Sekejap ada sekejap tiada signal. mohon selesaikan permasalahan ini, kerana sebagai pengunaa celcom sepatut menerima sepenuhnya covarage network bagi memudahkan kerja saya dan menerima atau menghubungi sesiapa jika perlu. mohon kerjasama dan selesaikan permasalahan ini.

terima kasih
Mohamad faisal bin rais
ridzam Send email
 
Feb 2, 2017

line celcom slow

Line kat area sangat slow. Kejap E, kejap 3g kejap H+. Line tak stabil. Nk google pun tak boleh masuk. Mohon pihak celcom baik pulih. Terima kasih.
willteoh Send email
 
Jan 31, 2017

Celcom internet very bad in Port Dickson

Recently Celcom Internet data keep disconnecting in Port Dickson. Location near Batu 1,Jalan Pantai. is like no internet at all. Please send some technical person to look into it. Suspect transmission problem. Certain area is good.
Pzhen Send email
 
Jan 31, 2017

Very poor line and Celcom is telling me that my data is used up! I got barred from calling for no reasons!

Dear Celcom,

Your line has been very bad since 2015/2016. If you do not have the capacity to accommodate so many users, PLEASE don't force it through and tell us that you are trying to improve your network. In fact, your network did not improve at all and sucks even more! What annoys me the most is that you're telling me that I used up my data even though I could barely load anything when the line is so slow!!

Besides that, since last night I could not make any calls even though I've paid my bills! This is hitting my boiling point as why do I still need your services when my phone cannot make calls??? That's the most basic thing a phone should have! (I can't even call your customer service by the way).

Seriously Celcom, you're so lousy!! Please do something to improve or to compensate your loyal customers. I'm really looking forward to change a service provider if you're still as lousy as ever.
ziera said Send email
 
Jan 29, 2017

line celcom makin teruk!!!

Hampir 8 tahun guna celcom ,baru kali ni line teruk sgt sampai nak sent whatapps pon tak bole,apa lg nk bukak bnda lain!!membazir je buat internet tiap minggu tp x guna..please buat sesuatu,jgn smpi i rsa nk tukar telco lain!!
cicakman Send email
 
Jan 29, 2017

internet and credit advance

connection dekat kawasan alai walaupun 4G tp still sy xboleh nak guna cntoh wasap pn deliver lmbt..google pn xleh masok. Sangat teruk la line tnet celcom skg...bln ni last guna..dah la auto renew...kalo xbuat xbole ke...aritu lupa nk dlte utk auto renew last 25hb...ble topup nk guna data pd 28hb suppose ikut la tarikh tu..ni g wt tarikh 25hb..apesal...dah la..credit advance guna aritu kne tolak bpe sen ntah...pdhal da guna berzaman lebeh 2 thn tp.kne tolak gak duit ckit..ape la...dlu xde pn cmni..tp skg makin suck...dah xde duit ke pe...sume nk cekik...plz la cek blk..poor service sgt..teruk...
Lydiaccw Send email
 
Jan 29, 2017

Data Bandwidth is dead

I am at my hometown , Sungai Ruan , Postcode 27500, Raub Pahang. Celcom data bandwidth is almost dead , most of time we are getting 300b - 5k ..I can not access to Internet , I have ask around with my friends , they having same problem also . Please help to check on the data bandwidth reception in this area ASAP as I got to know most of resident is start to move to Digi which they have easily to access 4G.
JDMC Send email
 
Jan 26, 2017

line internet

sy bli internet rm50 untuk 10gb. sy merupakan pminat celcom sbb dlu laju, sy sndri pakai dua no celcom.. tpi knpa internet lembab nak mampos strt masuk 2017???? apa yg sy perlu lakukan supaya kmbali laju balik.. kalau beterusan cam ni sy boleh declair boikot celcom... lembab oo... nk tngok u tube kmbab, download voice kat whatapp lmbab... mati lah nak
leelia Send email
 
Jan 23, 2017

Impolite worker

Dear Sir/Madam.

Good morning,

Yesterday (23 January 2017) I have received a phone call from Celcom worker/officer (01255655*4). I do not remember her name and she called me to inform about my bills that I need to pay by the end of January. I really appreciated the effort she did to call me for reminding me about the bills, and I understand that she only doing her job.

But what I am concerned here, is her improper language, the high voice intonation she used when she talked to me. She also did not give me any chances to talk and she used the sarcastic language to communicate with me. I am feeling offended with her attitude. I hope she can improve or change her attitude especially if she deals with people because people have feelings and you need to provide an excellent service for your customer to take care of your company corporate image.

thank you for your time and consideration.
RHonlow Send email
 
Jan 22, 2017

Content Download??

From my understanding, Internet Roaming cost RM 38.00 per day but when i received my bill, there is an additional item "Content Download" which is RM 38.00. I had activated the internet roaming for only one day and I was charged International Roaming-GPRS Usage (RM 38.00) and Content Download (RM 38.00). RM 76.00 in total. My question is, what do you mean by "Content Download"? I thought it only cost me RM 38.00 when I activate Internet Roaming? SO ACTUALLY IT IS CHARGING RM 76.00 INSTEAD? I DID NOT SEE ANY STATEMENT SAYING SO, PLEASE SHOW IT TO ME IF YOU HAVE STATED ANY SENTENCE REGARDING THIS KIND OF CHARGING.
CelcomNeedtoFixThis Send email
 
Jan 19, 2017

Data Roaming charged when it's off

I was travelling in Japan, thought of will be off Malaysia for more than a week, people could have reach me if they have any emergency, so i requested roaming service turn on before my departure. I was charged with RM38 for a day internet data roaming service by using 24kb/s data. What i can do with 24kb/s? I'm confirmed that data roaming was switched off on my phone throughout the journey. This happened on 2 of my family members as well.

Service crew replies was
1. when your WIFI is not strong enough, it tends to use data to boost the internet.
2. you can avoid that by not using WIFI when you're at overseas
3. or you can turn on Air-Plane mode when using WIFI at overseas (which no phone call allow)

It was totally defeating the purpose of roaming service when people contact for emergency. Celcom should have at least set an allowance for data roaming charges. 24kb/s for RM38? Definitely ridiculous. Think twice with Celcom roaming when you're at overseas and not plan to subscribe the data plan.
geeeeeeeeeeeeeeeeeee Send email
 
Jan 18, 2017

WHY DON'T YOU TELL ME YOU HAD TERMINATED MY INTERNET?

Dear Celcom,

Please, do tell me everytime you had terminated my internet. It happens like almost everytime. I'm so confused when I can't really use my social networks and the only thing that could work is the Google. And when I'm calling your customer service, he said that I didn't buy any of your internet plan. But the truth is, I did buy it a day before at 1833 and it's been terminated at 1356. What on earth is going on? I mean, if I already finished using my data, DO TELL ME! Send me a message or whatever that say "oh, you didn't buy any of our plans" something like that. So, I will not being an idiot by calling your customer service and my 50 cents gone just like that. Please do not make any simple mistakes like this again. Thank you.
Chingren Send email
 
Jan 17, 2017

Celcom Prepaid Extension of Credit Validity

I had reload RM100 in July 2016 & also subscribed to Extend my Credit Validity for 2 years at the cost of RM50. I used the CCSID which prepaid users used to check their mobile status and dialled *118# choosing to extend for 2 years.

Just last week i realised my mobile has no connection & called Celcom Customer Care. As usual, Customer Care dont always pick up your calls to care for you. So this is bullshit service. Prepaid Users are also your customers...Not just Post Paid users...if this is how Celcom discriminates its users.

The Customer Care staff mentioned my Celcom Prepaid was terminated on 9th July as i had Not Reload an additional RM 30 upon extending my Credit Validity. The person also mentioned a SMS was sent to my mobile which obviously i didn't receive.
If i had knew, i would have surely top up another RM 30 to keep my line for 2 years.
The option now is to show proof that the prepaid number belongs to me & register it as Pospaid.

Firstly Celcom had charged me RM50 to extend for 2 years & had NOT sent me a SMS informing me that i am required to Reload an additional RM30. So where did my RM50 go for paying for this service? FYI all my balance credit has also been wiped out.
Is this the type of SCAM Celcom uses to take their customers money. CELCOM cant be that DESPERATE to gain Postpaid Customers right? Times are bad but SCAMMING is cheating.
Also, NO NOTICE was sent to me via SMS or email when i extended thr validity. Is this how CELCOM does business?

Secondly, why should i reclaim my prepaid number and register as a Post Paid account? In the 1st place the reason i extended my credit validity is due to my low usage. So please dont offer a service and SCAM your customers money.

Also, if you staff mentioned that nothing can be done as its an automated system and i cant retrieve my prepaid mobile number back...excuse me...the system is made by humans. So its not acceptable if you have animal brains doing business.

Total bullshit....the issues i am getting from Celcom.
Dont SCAM out money..it makes no difference from robbing people..especially your customers which has stayed loyal to you for years.

Useless CELCOM

olo
rafiezawawi Send email
 
Jan 15, 2017

The Hidden Cost

Dear Sir/Madam

Pada 14/01/2017 bersamaan hari Sabtu yang lalu, saya telah melanggan Plan Prepaid Celcom First Gold serta 'SIM Card Replace'. Saya mendapati bayaran yang dikenakan kepada saya amat mencurigakan serta tidak munasahabah.

Servis yang saya terima adalah seperti berikut :

(1) Plan Prepaid Celcom First Gold 20G yang saya langgani iaitu satu pakej yang berharga RM80
(2) Penukaran serta Penambahbaikan SIM Card dari 3G ke 4G yang berharga RM10

Bedasarkan butiran berikut saya sepatutnya dikenakan charge sebanyak RM90 iaitu RM80+RM10. Namun, berdasarkan resit yang saya tampilkan di bawah bayaran untuk hanya dua servis berjumlah RM110. Jesteru, saya menuntut penjelasan RM 20 LEBIHAN YANG SAYA BAYAR ADALAH UNTUK SERVIS APA?

PERSOALAN :

(1) Adakah kos 'SIM Card Replace' berharga RM30? Tetapi kenapa ketika saya bersetuju untuk 'Sim Card Replace' Encik/Cik yang bertugas di kaunter itu mengatakan servis ini hanya RM10.



Please investigate and we hope to get favorable answer from you within 7 working days.
Thank you.

The Hidden Cost

Mat9021 Send email
 
Jan 14, 2017

Coverage Celcom Slow

Saya muhamad dari taman tabung haji,kepala batas jitra,alor setar kedah darulaman..untuk makluman,coverage untuk celcom terlalu slow.jika berada didalam rumah langsung tiada coverage.jika perlu call atau bermain internet kena keluar depan rumah baru ada civerage.memohon dari pihak celcom mengambil tindakan atas pemasalahan ini.coverage untuk telco lain tidak ada masalah.
farihahfzn Send email
 
Jan 13, 2017

TOOK MY MONEY WITHOUT ANY SERVICE PROVIDED

Lately, i used the Panggilan Suara or in other name called Panggilan Tanpa Had for either 7 weeks package or 1 day package. And i have proof that today (13th January), i have subscribed the rm7 for 7 days Panggilan Tanpa Had. And when i called one of my friend(which i already add his number on Senarai Nombor, my credits are still deducted from the call I've made. And he's using celcom too. And i try again to subscribe the rm1 a day. Also the same thing happened. Weird thing is why the subscriptions for the rm1 are available while I'm still subscribing the other Panggilan Tanpa Had package. Celcom need to work this thing out. I have been with celcom for more than 2 years. Is this how you treat one of your loyal customers?


Karimpanjang Send email
 
Jan 13, 2017

My credit gone on 31/12/2016 and i dont know where..U work like shit

I purchase some in app purchase for zgirls use google play using,celcom billing on 31/12/2016...and i check my credit phone from rm26.46 ,get to rm5.47...I want to know where my credit the rm20.99 go away..i has all the evidence
Shakir21 Send email
 
Jan 11, 2017

Line putus2

Line mcm sampah...menyusahkn pengguna..dh la cll center kene bayar...service mcm sampah...tp mkn duit pengguna..line putus2 ..menyusahkn pengguna je..aku oenggua celcom dri 20006...kalau berterusan mcm ni..aku akn tukar line...aku akn ckp kat kwn2 aku...line celcom is sampah...
Shakir21 Send email
 
Jan 11, 2017

Line putus2

Kenape line selalu putus2 ..dh la bayar mahal...menyusahkn org lain je..sy pengguna dri tahun 2007...kalau mcm ni berterusan..sy akn tukar no lain...line asgik putus2...menyusahkn org lain je
Amiey92 Send email
 
Jan 11, 2017

CONNECTION PROBLEM

All of sudden cannot send whtapp even though line signal working properly(4g,Full bar).
Unable to use internet all day even after turn on/ off. Tried contact celcom but unable to reach.
As your loyal customer since 2008, this is very disappointing. Please improvise.
Khadijah97 Send email
 
Jan 11, 2017

Bad signal

Signal is bad. Many times i off my home internet, i will not get internet at all on my phone. This is celcom.

When i am out if house, hoping to be able to access the internet, NO SIGNAL, NO INTERNET! And this is CELCOM,

There is no point having data when you cant even access to internet.

CELCOM, please do something to improve

Rgds; mck
filzah Send email
 
Jan 8, 2017

Celcom Failed Connection and sudden No Service

It been 2 weeks, Celcom is giving me lots of trouble.I don't understand why. I am using Celcom prepaid, and I paid RM 50 for 1 month internet subscription. I am having hard time to get Celcom line connection at home, living in 16th storey. Celcom line connection was never full. From 4 bars 3G connection, will suddenly reduced to 3 bars. Then it will turn 'No Service' for 3-10 min. It will then shows back to 4 bars 3G connection but there was NO internet connection! I can't even load my whatsapp messages.I have to wait for 3-6 mins to get internet connection. However, the internet connection don't even last long, not even 5 min! It will then gives me the same 'No service'. From being 'No Internet Connection' to 'No Service', it get worst by giving me 'Sim Invalid' status! I have to restart my phone several times. It don't even resolve after restarting. My weekend was ruined when I have to wait for 3 HOURS just to get Celcom line connection! Please do something. Fixed the problem. For goodness sake, Im living in a KL city not somewhere i can't get access to any network!

Celcom really disappoint me!

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