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Costco/Stuart Lee Rebates

United States,

Consumer complaints and reviews about Costco/Stuart Lee Rebates

Consumeradvacate777 Send email
Oct 3, 2014


On 8/12/2014, I went to Costco and purchased 2 Galaxys S5 one for me and the other for my Son, less than 2 weeks later my phone started malfunctioning, dropping calls and i noticed that the cell phone was extremely hot in my hand , which I'am proud to say the Wireless Kiosk at Coscto , replaced it with no questions asked..{excellent Customer service in my Book}

So off i go with my "new Device" . 3 weeks later again the same problem, dropping calls, hot in hand, and. i decided to do some trouble shooting myself, so i removed the battery/ replaced it about 10 minutes, and wala "it worked", this went on for days! So i called to T-mobile {since i owe them for the cellphones} and they expressed me another "new Device" ..

My exp has been rather , good , the funny thing is my Son's Galaxy to this day{fingers crossed} has given, him "0" problems yet i have, had 2 cellphones replaced in less than 45 Days!.. on another note i had a Droid , also purchased at Coscto, for almost 2 years never gave me a Problem!!!

I'm hoping i will have a better luck with my Stuart Lee Rebates.. ?
isaih55 Send email
Sep 8, 2014

Sent in forms for 2-$25 Costco Gift Cards

I sent TMobile Costco Member Benefit,$25 Costco Cash Card form in for two(2) cell phones,(805)------- & (805)-------,mailed same day,however only received 1-$25 Costco Gift Card.I"m missing another $25 Costco Gift Card!The Kiosk # 474,prepared all the forms,all I had to do is fill-in/sign and mail,which I did.Patiently waiting for another $25 Costco Gift Card!
techrep2.0 Send email
Aug 18, 2014

Galaxy S5 Sprint Rebate

I was to receive a rebate of 100.00 dollars. It has been 5 months and still no rebate. When I approach the Kiosk and ask about the rebate they indicate I need to be patient. I am not able to remain patient any longer..
joanne stutsman Send email
Apr 25, 2014

wireless rebate

On my birthday in Dec. '13 I happily went to Costco and purchased a $400 Samsung phone for which I was told that I would get a $50 rebate. I contacted the company and was told that it hadn't been long enough, so I continued to wait. Lo and behold in today's mail I got the $50 rebate (4months later) and it was made out to a Steven Brown - I am a female, not named Steven Brown! The address was correct, but there's no way I can cash this thing
Colleen Send email
Apr 11, 2014

Stuart Lee Customer Service Response

Stuart Lee strives to provide excellent customer service and support. To best assist customers, we prefer them to use our website and submit an inquiry regarding their concern so we can have as much detail about their purchase as possible in order to research exactly what they are looking for. If anyone has not received a rebate from us or their rebate is not what they were promised, please contact us via our website so we can help. Our website is

To use our website: please enter the company where you made your purchase, then provide your zip code that was listed on your submitted rebate form as well as the wireless number associated with the rebate you are looking for. If your information does not come up, please fill out a "no record of my rebate request" form located in the "Where is my rebate?" section at the bottom of the page. This section can also be used for any other questions you may have about your rebate request by using the "general question" form.

In the case of the below customer who provided their information in their review, the rebates issued to them were returned to us damaged by the Post Office. Given the information they provided, we were able to reissue their rebates as soon as we read their review and researched their situation.

Our website is the quickest way for customers to contact us as well as the quickest and most efficient way we can assist them and help to resolve any questions or problems.

-Stuart Lee Customer Service
ardyart Send email
Feb 6, 2014


I (THEARTIE DAVIS)Purchased a cell Phone and Jetpack from Costco # 390 on 9/21/2013 with a $35.00 rebate on each item and have not received the $70.00 rebate yet from :
Wireless Advocates Activation Rebate Offer
Attn: Stuart Lee
P O BOX 80001
Lynnwood, WA 98036-0015

Rebate mailed 10 October 2013
Rebate ID:1784415 --$35.00 &
Rebate ID:1784416 --$ 35.00
Also I sent Address change to Verizon & Rebate center on form:
PO Box 241
lstanton Send email
Jan 11, 2014

rebate not given

I purchased a phone from Costco on August 29, 2013, and sent in the rebate form within one week. It is now January 11,2014n and no rebate. The stuartleerebate website says it was issued on December 13, 2013, but I never received it.
hjamieson Send email
Apr 17, 2013

Cell Phone Accessory Pack

My wife and I purchased a Droid RAZR HD Cell Phone at Costco on 2/16/13. As Part of the deal, we also received a Droid RAZOR M Phone. Also included was a set of Mail-in Forms to get a "Cell Phone Accessory Pack" for both phones from Stuart Lee Rebates. All paperwork was properly completed and promptly mailed. We finally received the "Pack" for the RAZR M phone ion in mid-April, but have never received the "Pack" for the RAZR HD. It has been impossible to contact the Rebate Agent, and efforts to get action from the "in store" sales people have also been fruitless.


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