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Costco/Stuart Lee Rebates

United States,

Consumer complaints and reviews about Costco/Stuart Lee Rebates

Robbaseco Send email
Feb 23, 2016

Costco T-moblie

Well I see that I'm not the only person having the same issues. Hmm so basically Costco is letting a scam go on the inside because I am positive the sale person said 3-4weeks now when I call they say sorry it is thru Stuart Lee rebates and 14weeks. I so mad about this whole situation. I have never got the run around on a rebate in my life like this.
mayday Send email
Feb 22, 2016

Sruart lee rebates

I bought tow i phones on black friday from Costco for the $200 rebate. Still have not received a rebate. They activated my before I left the store even though it was a christmas present and I did not start using then till Dec 25. Supposedly you have to be with the wireless carrier 3 months to get your rebate but it has been more than that and Stuart lee is saying rebate pending 14 weeks. I will never do another rebate and I won't shop Costco again after I use up the gift card that I may never get! Hate getting ripped off.
VALAWR Send email
Feb 22, 2016

Stuart Lee SCAM

In my opinion Stuart Lee Rebates is running a scam--rebates set for pay out simply disappear from accounts--no way to contact them to see notify them of error. They don't respond when you submit something on their "submit" your issue site. Guess they want to get pulled into local small claims courts--recommend others do as I am going to do.
weitao Send email
Feb 22, 2016

costco rebate

bought an Samsung galaxy S6 edge plus from Costco online on Sept. 12, 2015, it was $150 Costco cash card far I did not receive $150.0 Costco gift card...
I checked at Stuart Lee Rebates site and called Costco wireless online many many far, no clear answer...

I do believe that it is Costco's responsibility - Costco has to ensure qualified customer should get what Costco offered at purchase. is it sort of breach agreement between Costco and its customer?

Do you agree?
Trueloved Send email
Feb 18, 2016

No rebates

We purchased 5 devices; 3 note 5s and 2 tables. the rebate owing for the note 5s is total $600 and the tablets $300. We received, from Verizon, $300 for the tablets but no one can tell me where the $600 due is; no phone numbers, sales people that were hip to getting me into the devices have nothing to say now. I am so angry that Costco would allow this scam to continue.
barbara hunter Send email
Feb 18, 2016

stuart lee rebate costco

I sent in all my proper paperwork from verizin Costco cash card rebate. purchased galaxys6. on nov 19,2015. sent in to lee rebates 0n11/25/2015. was received in wa on 11/30/2015. still no rebate. please respond.
Joanna4444 Send email
Feb 16, 2016


scammed by stuart lee?
Stuart Lee Rebates seems to be a scamming website -- I completed a "contact" form online -- with all my information -- but interestingly no way to 'send' the information -- which I presume is how this 'scam' works? I find it highly suspect that someone who is tech-savvy could be unable to find the 'send' button. Meanwhile the box next to their 'contact' form offered to answer my questions online .... a total scam -- doesn't feel good! They have information -- I have no way to erase or get a response ....

I was attempting to learn if they would send my check to my mailing address which is a post office box, prior to my submitting my rebate form--the 'rules' of which remind me of a sweepstakes ticket -- if you don't do everything right -- you might not get the rebate -- oh and you have to wait 12-14 weeks as starters .... and when I go online there are tons of complaints about Costco/Verizon rebates from Stuart Lee -- is anyone out there listening....Costco? Verizon? Stuart Lee is giving your rebate program a BLACK EYE!
Jaamm Send email
Feb 15, 2016


I switched from AT&T to Verizon due to the incentive of $250 Costco cash card per line you switched. Well not only was I a bit disappointed with my Verizon cell signal, I never received my gift cards! I tried to track them and said they were never there?? No number to call! Very upset with this rebate company already. Horrible service, or more like no service since they never processed my forms months later!
KeithInIllinois Send email
Feb 13, 2016

Stuart Lee /Costco/Verizon rebates

I know that this is a complaint board, but I have to give some love here. On November 14th, I bought a Samsung Note 5 which also qualified me for a free (after rebate) LG tablet. The rebate for the Samsung was for $300 and $150 for the tablet. I sent in the paperwork a week later. The rebate forms said to allow 12-14 weeks. I think it takes that long partly because you have to keep your Verizon service for a certain amount of time. Anyway, 11 weeks later, I received the $150 rebate card. One week after that, i received the $300 rebate card. So I don't know what the issues were for other people, but for me, the process went off without a hitch and actually exceeded my expectations, time-wise.
Tammy Butler Send email
Feb 12, 2016

Costco/Verizon Stuart Lee Rebate

First of all I have to say, I am totally disgusted with I have been reading about all this. My phone broke in December 2015 and my husband and I went to the kiosk at Costco. It seemed fairly cut and dry. We had no reason to suspect that anything could go wrong, especially through Costco or Verizon of whom my husband and I have been customers for years. We paid out of pocket four hundred odd dollars and were told that we would receive rebates for a total of $600 in Costco cash. It has been well over two months, almost three now and no checks or cards. This totally removes any integrity I had in either company to rectify this situation, after reading all of these complaints. I will call the number that was given in one of these complaints and will also be contacting Costco and Verizon. If anyone has had any luck with the correct avenue to approach this situation please let me know. Also, I can't believe that these rebates are still being offered with all of the complaints and dissatisfied customers. If this is not fixed promptly, we will definitely be looking for other companies to do business with. Also, I will let everyone I talk to know about this situation. Costco and Verizon will not see any customers coming their way via our suggestions.
Helpmenow Send email
Feb 6, 2016


Costco/Stuart Lee Rebates---VERIZON

On 6-4-15 i bought an IPhone 6 plus 64 gig.
Was sold with push that easy $150 rebate was to be given to me..
Words sales folks used were EASY, NO PROBLEM......
I waited and watied and waited,,but nothing,
Finally i had gone the to Fremont Costco phone booth, slaes person said i needed to talk to a manager but one wasnt there that day AND THEY WOULD NOT GIVE ME CONTACT NUMBER.
This same sotry happen a total of 4 times---NO HELP AT ALL.
Funny work so hard to tell you lies to get your money then deceive and steal from you while they pocket the customers money.
I have also filed rebate website request for answer but no reply as of yet..

I feel like just walking up the the phone sales booth and walking off with $200 worth of merchandise--$150 due to me and $50 for all my wasted time.......but of course i will get arrested.. How the heck has this turned into a one sided deal like this in this country.

Rangermedic Send email
Feb 2, 2016

Haven't received my rebate

I purchased my Samsung Galaxy 6 from the Antioch Costco back in 11/13/2015. I sent the paperwork that the Costco vendor printed for me. I never received anything. I finally went to Costco to speak to the vendor I was told it was denied for an unknown reason. I contacted Stuart rebates on line but no answer. Very disappointed.
customer30 Send email
Jan 30, 2016

Costco Stuart Lee Rebate partnership

FACT: "Costco generated sales of about 87 billion U.S. dollars and operated a total of 592 warehouses. As a result, Costco's average sales per warehouse amounted to 146 million U.S. dollars."

Bought two Samsung 6 phones on August 16th 2015. We were told that we would receive two separate Costco $100 cash cards after mailing in all of the forms. We did that and of course made copies. Kept checking Stuart Lee Rebate website. Jan 8 2016 the website said they had mailed out ONE cash card. Never got it. Complained that we were to get two as promised by COSTCO. We were ignored. Still not even one CASH CARD received.

COSTCO: Shame on you! Stuart Lee Rebates is a scam! The only way to deal with this kind of business dishonesty is to picket Costco.They will only pay attention when it costs them money. COSTCO's excuse is that the phone KIOSK is run by another business . . . really? If I come to your house and your Gardner (subcontractor) attacks me . . . the court says you are responsible since it happened on YOUR property.

COSTCO: your consumers are asking for your help to maintain your good reputation . . . are you listening?
frustratedconsumer Send email
Jan 29, 2016

Missing rebate

Horrible experience!! We were supposed to get two rebates for two phones but only got one. Called the Costco wireless company and they asked me to contact Stuart Lee Rebates directly. But they don't even have a phone number to talk to a live person. The website prompts you to submit a web form and wait up to a week for response. I find Costco customer service to be best of class, but they have chosen to work with a rebate company that does not process rebates correctly and cannot be easily contacted when they have caused problems!!! Extremely frustrating. My next phone will be purchased elsewhere.
VeryVERYUpset Send email
Jan 26, 2016

Stuart Lee Wireless Phone Rebate

I purchased two (2) iphone 6 telephones from Kennesaw Costco. I was promised two (2) Stewart Lee Rebates of $200.00 each, one for each phone. I sent in ALL paperwork the following day. I have patiently waited for these Costco Cash Card rebates and to my extreme displeasure, I have received one (1) Costco Cash Card in the amount of $15.00. SERIOUSLY??? What a slap in the face and what a terrible slander on Costco. I had never had any problems with Costco EVER and I am a serious Costco shopper! I am very surprised that Costco has allowed this company within its family! There is absolutely no Stewart Lee Customer service, no phone number, no email. To say i am upset is an understatement, and the fact that there is an actual Stewart Lee Rebate/Costco forum REALLY steams me!!!! I went to Sams Club today instead of my usual Costco shop, so Sams Club ended up with my $430 worth of purchases today!
mohan.maddike Send email
Jan 9, 2016

Stuart Lee Wireless phone rebates

Stuart Lee Wireless phone rebates
I purchased iPhone 6s at Costco on Nov 14,2015, $250.00 from AT&T (my provider) which was handled by the mailing rebates through Stuart Lee in Lynnwood,WA. I sent rebates form within a week from the purchase date. Till now no information on online whether mail was reached or not.
i felt very bad about Stuart Lee, no proper response from customer care. its give bad impression to Costco. Costco should take responsibility. if any buddy have customer care number, could any one update please.
sooyunjoh Send email
Jan 5, 2016

Stuart Lee Wireless phone rebates

I purchased iPhone6 at Costco on Aug 7,2015 with the two rebates, $200.00 from AT&T (my provider) and $150.00 from iPhone company which was handled by the mailing rebates through Stuart Lee in Lynnwood,WA. I sent both rebates forms within a week from the purchase date. I received one cash card of $200.00 in the second week of November. It took 12 weeks. This was perfect. But I was still waiting for another cash card of $150.00. Today on Jan 4th, 2016. I received a check of $55.00 instead of $150.00 cash card. Through www, I submitted this amount difference for the explanation. I got an email back on the details on the rebate records within an hours but there is no explanation of the difference between $150.00 and $55.00. There is some questionable information on the record which I will ask them to find the fact. My case would be better than other case but I will call them to find out the reason for this rebate amount difference. I will post it when I find the reason for it. After reading all the complaints on this website i think that the Stuart Lee Rebates in Lynnwood,WA has a bad, inconsistent business practice which should be corrected.
melissavelasquez Send email
Jan 2, 2016

did not receive rebate for phone

I purchased a phone and a tablet from Costco Warehouse in La Habra. I was promised to receive $150 in rebates. I purchased onn 9-30-15. I keep receiving letter's that my rebate's are missing information. I am frustrated. Do you have my rebate information for phone number 562-217-5386? My name is Melissa Velasquez 562-522-8886?POS loCATION CODE 74047 aPPT.iD nO. 675035244 ACCOUT 760286837-1. dEVICE iD 990-004892441820 FFECTIVE DATE 9-29-15.MELISSA VELASQUEZ 11706 Telechron Ave. Whittier CA,90605.
Cmas Send email
Dec 31, 2015

Samsung Galaxy S6/Galaxy S6 Edge Rebate

I purchased my phone at Costco because I was supposed to get a $70 rebate. Then I learned it would take 14 weeks to get it! Okay, so that's bad enough, but it never came. When I followed up on, it was "denied". No explanation, no recourse! I had done every tiny little direction for what they needed. Where is Costco in all this? They are usually so good about stuff like this. How can they get by with this? Last phone - or anything I buy at Costco that is supposed to have a rebate. Disgusting.
LHBrook Send email
Dec 26, 2015

Stuart Lee Rebates

Everyone should go to Costco's and Wireless Advocates website and submit complaint about Stuart Lee as I did and perhaps we can get some results. I'm sure neither company wants this attention they are receiving due to SLR's incompetence.
LHBrook Send email
Dec 23, 2015

Rebate! What Rebate!!!

My wife and I purchased Samsung S6 phones at the Wireless Advocates Verizon kiosk at COSTCO on August 29, 2015. We mailed the paperwork for two $100 COSTCO Cash Cards within a week. After 12 weeks passed, I filled out the forms on their website and submitted an inquiry for a status of my rebate. We received an email reply stating, " No record of your rebates were found" and was asked to fax the forms which I did. Then received a message to review their website after 11 days to track the processing of the rebate. Once issued and mailed, our website will show the updated information." How much longer do we wait, forever, because I do not have a good feeling after reading all the complaints that we will ever get it.

This is absolutely ridiculous and Costco needs to address this issue with Stuart Lee as it is not the operating norm for them. We love Costco but this is a black eye and they need to have it corrected.
John Smith Jr. Send email
Dec 22, 2015


I think this company is avoiding to pay the consumer the rebate. Costco provides all forms to submit for the rebate. About 2 months later I received a note that they don't have my receipt and they could not process my rebate. It is unacceptable and Costco should not allow this type of rebate and promotion because it seems it is a scam to sell the phone to consumer.
hnkandekk Send email
Dec 16, 2015

Costco/Verizon iPhone rebate

It has been 16 weeks waiting to get $50 purchasing an iPhone 6 from the Verizon kiosk at Costco in Phoenix. Filled out the form on website. "No record of rebate request"
Filled out inquiry form on website however there was no place to click on SEND or SUBMIT. Spoke to mgr of kiosk 1058. Sent him a copy of rebate request on 12/8/ response as of today 12/16. Filled out inquiry form again at and again no record of rebate received. Filled out find my "where is my rebate" form and no send or submit site on page.
Under phone or address, only same inquiry form. Under "log in" asks for password but no place to register for same! Absolute frustration, confirmed by all the complaints.

Next step is the manager at Costco.
rkshah Send email
Dec 15, 2015

Where is my rebate

I called 425 number provided by muzikgrl. Phone was answered immediately by rep. No prompts no waiting - amazing.
Representative provided information promptly and assured rebate papers are in order. I had received $50 rebate card, but could not confirm $200 rebate where about.
Thanks to muzikgrl for providing customer service number.
muzikgrl74 Send email
Dec 14, 2015

Stuart Lee Rebates/Costco

I have the number in this message. 425. The last time I posted it they blocked out the last four digits.712. So I am going to break up the number for everyone 9880. Please note it. You can also just go to Google and type in Stuart Lee Rebates and the phone number and address will appear. This phone number I listed was one I used last year. Once I called it, I had a response/return phone call with in 2 days. They don't want to be bothered so they will call you back ASAP so you don't keep calling them.

The other number to call is wireless advocates 206. They are the company that uses Stuart Lee as their rebate partner 428. Both companies are located in the state of WA so it is Pacific Time Zone. If you don't get a response from Stuart lee quickly when you call them, contact Wireless Advocates for assistance. 2400

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