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Costco/Stuart Lee Rebates

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Consumer complaints and reviews about Costco/Stuart Lee Rebates

shopfrankly Send email
 
Jul 8, 2017

scam rebate

I traded in my old iPhone 6 128G and was given an appraisal of $225. Then I received a Costco gift of only $66.38 in return. This is a scam company that took my valuable iPhone and gave me nothing for it.
CHughes_2017 Send email
 
May 1, 2017

Print all In new window Verizon Rebate Cash Card for Costco

I was offered Verizon Rebate Cash Card for Costco for buying my iPhone at the Kiosk in the Santa Rosa, CA Costco. I submitted everything to Verizon online as instructed on the phone receipt paperwork and I received back a confirmation number from Verizon. It's been 6 weeks now and nothing has arrived in the mail and I have not heard anything from Verizon.
JanetC Send email
 
Feb 5, 2017

No rebate yet on Samung S7 edge bought from Costco

Bought a Samsung S7 edge because of a $150 rebate offer at Costco on July 27 2016. As of today February 4 2017 I have not received it. Went to Costco wireless kiosk in Nov. and inquired and the rep said it takes up to 16 weeks. In Dec I found online and the website where I can see the status and saw they received paperwork at beginning of August but the status was "denied". Dec 24th went back to kiosk to question this the rep said she would escalate the issue and someone would get back to me in 3 weeks. Waited 4 weeks, no call back. Went back to kiosk and spoke with the manager he said since soon after I bought the edge the note7 issues started so that backlogged the rebates. He said someone would be calling me back in 9 days. Waited 2 weeks. No call back. Got the number for the District manager he tells me same thing about the delay due to note7, says my rebate is being processed but not sure when I will get it. I asked him about the no call backs and he said the rep and manager should of never told me that because no one was going to call me back. So now I look online at the status of my rebate and it still says "denied" (don't know why). Wondering if the District Manager was just giving me a line of bull about my rebate coming since they all have a history from the kiosk to do that so I will go away. Really tired of waiting. Would like a more definitive answer on when I can expect my rebate.
smarthrish Send email
 
Feb 5, 2017

Rebate not issued

Got two phones from costco with verizon plan. They offered a 225$ rebate on each. I had submitted the rebate request on Oct 4 2016. There was an hardware issue with both the phones and we had to get them exchanged. The person at the kiosk said that we don't have to submit a new rebate request since its an exchange. Waited for 3 months and finally on Jan 17th I see that one rebate got approved and the other one got denied saying that the product was returned back. I have been chasing Costco Wireless Advocate folks to escalate the issue but with no success. Please advice on what the next steps should be.

Thanks,
Hrishi
AJAYMATTA Send email
 
Jan 26, 2017

T-MOBILE REBATE

I bought Samsung S7 Edge from Costco wireless center on Jan 08, 2017. the paper work was supposed to generate a 12 digit rebate control number for claiming online rebate of $150. Due to "IT Glitch" or something it was not generated and I was assured by the manager of Kiosk that he will contact there IT department and will get back to me with numbers. to this day, after visiting and call them several time, I am still waiting.
every time I call I get the same reply " We have several complaints like yours and working on it. will get back to you ASAP". if they knew they have this error in the system, why were they accepting the orders?
It is not right for Costco to give its customers such a hard time. Future costumers, you are warned.
AJAYMATTA Send email
 
Jan 26, 2017

T-MOBILE REBATE

I bought Samsung edge s7 on Jan 08, 2017 and was promised $150 costo cash card. some how the paper work did not generate 12 digit rebate control number required to submit rebate online. I was promised at the wireless center that it will be generated by there so called IT department and I will be notified within few days. as of today, Jan 26, 2017 there is no communication. I have called/visited the center and every time I get the same reply:" We have so many applications and are processing it. as soon as we get it, we will let you know"

Had I known that Costco does such a lousy job, I would have taken my business else where. now I am stuck. for future customers, think twice before you place any order with them.
boymom3 Send email
 
Jan 5, 2017

Wireless Advocates

On October 9, 2016 we decided to take advantage of the promo being offered by Wireless advocates at the kiosk at our new Costco store. We got two Verizon Samsung Galaxy S7 phones. There were two different rebates, a memory card from Samsung which I applied for that day and received within 4 weeks and a $175 Costco gift card per phone which I applied for on the same day. Everytime I check on the rebate it says it can not be verified and I have sent copies of the contract, receipts and rebate forms at least 3 different times. I have also contacted the kiosk and they said they would submit a ticket, once in November and again in December. It has been 12 weeks and promochoice is still saying that they can not verify the information. I have sent wirelessadvocates 3 different emails and have heard nothing back. I normally get my phones at Bestbuy when they offer giftcards and have always been given a giftcard that day. I have never had this much trouble with a rebate before and will never recommend wireless advocates to anyone.
LAWRENCE LERNER Send email
 
Dec 31, 2016

lost my rebate cards

good morning in 2015 oct 18th I purchased 2 Samsung cell phones at Costco.
status # 92748926997664513013433575 and 92748926997664513013433582
Lawrence lerner 341 1st ave ny ny 10003
I lost the credit cards is there a chance they can replaced you can see they were never used
kiosk # 322
phone model gs6
provider Verizon
917 337-7049 and 917 337-7050
thank you
LAWRENCE LERNER
Deano224 Send email
 
Dec 7, 2016

Costco Cash card denied by wireless advocates

Tyler lied to me about iPhone 7 being delayed on July 27 2016 so I ordered iPhone 6 with 200 rebate thinking price would be 400 after receiving $200 cash card rebate. It has been 16 weeks still no response til today with Stuart lee rebate center telling wireless advocates denied rebate. They gave me a reason And the phone has a defective home button, Verizon sent me another iPhone 6 when I tried to take the defective back to Costco they didn't honor their 90 day return policy. Now Verizon is piling on charging me $500 if I don't return it within five days for a iPhone 6 with three year old technology that they only offered to give me 145 trade in value. I find it appalling that they only give me five days but it takes them 16 weeks so for for them to even respond to my complaint much less get my cash card!
Amy Vitek Send email
 
Dec 6, 2016

Rebate is a joke at Verizon Kiosk at Costco

I have been waiting for my Costco cash card for months and still have NOTHING!!! I bought my phone the end of July and still nothing! Every time I ask where it is they say it's resolved or that I should be receiving the card any day. Yet... STILL NOTHING! Saying that I am angry is an understatement! I have even called Costco directly and was told that they would talk to the Kiosk and call me back. Guess what? No call back from Costco even! This is absolutely appalling! Never again!
ambakane Send email
 
Nov 28, 2016

Rebate Redemption Site doesn't work

http://www.mypromochoice.com : This is the site where I need to submit my rebate, I bought 2 I phones and I should get $ 250 each line Costco cash card from AT&T and they gave me this site to enter my rebate information but this site- http://www.mypromochoice.com doesn't work.
barbie69 Send email
 
Nov 15, 2016

didn't receive rebates!

In May we purchased 3 Samsung phones from AT&T and were told we would receive 2 rebate checks. One was for $40 and the other for $25 which we have not received. With all the money we spent that day on phones (832.17) you would think Costco could uphold their end. I will not purchase anything of value from them again. We were told to contact customerservice@wirelessadvocates but unable to contact anyone there.
DFALLEN Send email
 
Nov 2, 2016

did not get rebate

iI purchased two Samsung Galaxy7 Edge phones at Costco on 7/3/16. The rebate offer was $225.00 for each phone. It the time expected, I did receive one rebate. I did not receive the second.
To date, Stuart Lee has not provided the second rebate. I am thinking they are trying to ignore me until i go away.
This will convince me to never buy anything at Costco again with this type of rebate.
I am considering dropping my Costco membership. I see this as poor service from Costco. They should be involved with the all the complaints and assisting their customerss
DFALLEN Send email
 
Nov 2, 2016

did no get rebate

iI purchased two Samsung Galaxy7 Edge phones at Costco on 7/3/16. The rebate offer was $225.00 for each phone. It the time expected, I did receive one rebate. I did not receive the second.
To date, Stuart Lee has not provided the second rebate. I am thinking they are trying to ignore me until i go away.
This will convince me to never buy anything at Costco again with this type of rebate.
I am considering dropping my Costco membership. I see this as poor service from Costco. They should be involved with the all the complaints and assisting their customerss
TColon Send email
 
Nov 2, 2016

Rebate not provided

I purchased two Verizon Samsung phones with Verizon service at the local Costco. The representatives did not tell me the rebate form needed to be postmarked within 30 days. I am physically disabled and dealing with my disability takes most of my time lately. I returned the rebate forms but was denied because they were late. Horrible service. I will be cancelling Verizon and filing a BBB complaint through Costco and for Stuart Lee rebates
janet overacker Send email
 
Oct 29, 2016

Costco Visa CARD/Stuart Little Rebates

Dear COSTCO

JANET OVERACKER ( Long time Costco Member )
PO BOX 2741
Aptos,ca 95001-2741


I am so upset..........$200 NEVER RECEIVED FROM COSTCO REBATE WHO RECEIVED THIS MONEY??????????

On 1/22/16 I upgraded to a I Phone 6 and was promised by Costco a rebate ck from Stuart Little of $100.00 and a Visa Card for a $100.00 cash.from Costco the clerk said he could not send them to a PO Box so I gave my son's address at Janet Overacker 1158 Park Grove Milpitas,ca 95035 They never received the visa card of the Stuart Little ck. I contacted Stuart Litlte and the said the ck had been cashed in April 2016 Ck #611698767223514 No word from Costco on my Visa card for $100.00 some one else has that too!



$200.00 is alot of money when your on a fixed income*********** WHAT ARE YOU GOING TO DO COSTCO?
JanG Send email
 
Oct 25, 2016

Costco Rebate Verizon Phone

I purchased a Verizon phone at the local Costco Kiosk on Feb 27, 2015.
Two rebates were available one for $25.00 through Verizon and $300.00 Costco rebate (cash cards).
Received the $25.00 cash card.

It is now Oct 2016. I have submitted two inquiries to Stewart Rebates and all I receive are automated responses that they found the $25.00 rebate.

Really? I will not purchase another phone through Costco/Verizon kiosk. What a failure.
Elzbieta Send email
 
Oct 20, 2016

Stuart Lee Rebates

200$ Costco Cash Card + $ 25 Bonus Costco Cash Card not received after 6 weeks for purchase Samsung Note 7.
Purchased 08/20/2016 at Costco in Niles.
Confirmation send 08/24/2016.
Elzbieta Murawska
5727 W. Lawrence
Chicago Il 60730
Margew Send email
 
Oct 19, 2016

PHONE REBATE

I HAVE NOT RECEIVED MY SECOND FREE PHONE REBATE IT HAS BEEN SINCE MAY 26, 2016
HOWEVER I AM SURE MAKING THE PAYMENTS ON THE "FREE" PHONE
IS THIS SOME OF FALSE GIMIC ANY HAVE ANY ANSWERS ON THIS
Susiegrace64 Send email
 
Oct 16, 2016

300.00 rebate for iphone6

I purchased an iPhone 6 in July 2016 and was told I would get a $300 Costco card. Everything was sent in, still haven't received anything so I called and they said it was only $25 and would take 16 weeks! Not sure how to go about getting the 300? That was a big part of why I purchased the phone there.
Mary Iverson Send email
 
Oct 12, 2016

No Rebate

I bought a Samsung Galaxy S7 on April 1 2016 still no rebate and it's October 11. Stuartlee won't respond to any of my requests either. Looks like it's time for a class action lawsuit to get the ball rolling. Costco it's time to take action!!!
4gonemoney Send email
 
Oct 6, 2016

Missing $300 rebate for Iphone 6SPlus

I've been waiting patiently for my $300 rebate for the purchase of my IPhone 6s Plus purchased early March 2016. Since it had not arrived by mid September I stopped by the Telephone Kiosk at Costco and the worker gave me an email address to submit a query as to where my rebate was. I received a reply from Stewart Lee stating they didn't have any info on my claim and wanted me to submit images of my paperwork. I did email them what I had, but they needed a copy of the rebate form - which I didn't have, so I went to Costco as Stewart Lee directed me, Costco sales person said there was not a $300 rebate available for my phone at the time I bought it, only one for $25. I would NOT have purchased the phone had it not been for the $300 rebate, as Verizon had been offering $200 at that time. Something is really messed up and I feel taken by a store I've really loved shopping at since it came to town. I won't feel the same about them again unless they clear this up and get me my rebate.
Lauriemmt Send email
 
Sep 21, 2016

costco/Stuart lee

I bought 2 iPhone 6s on December 20, 2015. I took advantage of the BOGO. Received paperwork from the Costco att kiosk to fill out and send in to Lee Rebates for the 2 gift cards.Waited patiently for 16 weeks and looked online. I was shocked to see my gift card was denied. Called the number I found on here and was told there was no reason it should have been denied and I should receive my cards. Nothing for 2 months. Called again in June. Same answer. Called again in July. Same answer but rep stated she would escalate. Called again in August. Rep said she would make sure she got an answer and personally call me back. Called again this morning and rep told me that I would have to go back to the Costco kiosk. Went after work and was told tag I should never have gotten the BOGO and the rebate form. It was either/or. What!!!! There was nothing on the rebate form that stated that. Why would they have given me the rebate forms AND give me the BOGO?!!!
This is complete fraud .
Does anyone else know if what I was told was true? Even if it is, I think I have some kind of case because I was given the filled out forms from the kiosk. Also, I have spent 9 months chasing this down and now I am told this???!!
mhal Send email
 
Sep 12, 2016

Rebate Not Received

We bought 3 Maxx2 Droid phones from Costco and were supposed to receive a $300 rebate ($100 for each phone). It has been over 8 months. We have received 1 of the $100 rebates, but not the remaining $200. We have been trying to contact the Stuart Lee Rebate Center and they are not responsive.
Canela1987 Send email
 
Sep 3, 2016

Fraud on rebate at Costco

I purchased a Samsung Galaxy S7 on May 25, 2016 and was assured that I would get a $200 plus $25 Costco card after 12-14 weeks. It has passed the 4 months week and the people at the Kiosk at Costco have no clue, however, they kept assuring me that this was a good deal at the time of purchase. Costco is such a rip-off, and nothing is being done about the rebates. Called Verizon and they do not have a number for Stuart Lee Rebates, neither does Costco. How do these companies do business with a company that does not have a Customer service number. I am frustrated and will be complaining to the BBB about both Costco (as the kiosk was on their premises, hence they are responsible) and Stuart Lee Rebates. I received an Email standing that my paper work was accepted, however as of today, no card yet... What a ripoff.

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