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HOME DEPOT STORE EMPLOYEE COMPLAINT

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Consumer complaints and reviews about HOME DEPOT STORE EMPLOYEE COMPLAINT

MonitaG Send email
 
Aug 23, 2019

Return not processed

I bought premium stain from Home depot on 8/20. The total was $525.97. I had $12.61 store credit and I used it to pay for the stain. I did not use the stain so took it back to the store to return it. I was told that the return could not be processed because I used store credit. The total was $525.97 and I only used $12.61 store credit. The store Manager tried to help me but could not do anything. He told me to send an email which I did but have not received a response. I need my money back.
sam smith Send email
 
Jun 21, 2019

Manager abuse

I a customer watched a "Lady" named Chavonne I assume she was the manager, at the store on Mobile Hwy tell a young employee that she wasnt going to" fire him today" and laughed, cruel inhumane treatment. She had flicked her hand at him like he was her lacky, slave whatever, You should have seen this kids face. This is abuse and cruel. This is in Pensacola Florida . I have no other recourse and I want this crazy treatment to be addressed.
er206 Send email
 
May 23, 2019

payout of vacation pay

I retired from home depot on April18 the next payday was on May 3. I called HR on the 3 asking why I did not get my vacation pay and was told it would be on the following payday of April 17. On April 17 I called and there was no explanation as to why I did not get paid. I asked to have my pay sent to my direct deposit so I could get my money sooner. They told me they would put a note in the computer. I called back on April 20 and was told it did not go out because HR does not work on Fridays and they only send out checks and I asked if it would be overnighted to me and was told it could take 12 to 72 hours to process but she would mark it urgent . I called back today and was told I would not get paid until the 31st because they have 2 paydays in which they could pay. that is 42 days without my money . I know Craig does not need my money compared to the millions he makes. The home depot makes Billions but they can not cut me a check. I am on SS and am 70 years old and would like to have it before I die.
Clemster Send email
 
Apr 7, 2019

Rude store manager

I would like to address this to Home Depot management who believe that as a corporation, it is important to honor and reward Veterans, especially disabled Veterans by giving them consideration in your stores. I am a service connected 100% disabled Vietnam Veteran. I live in Waukesha WI and have traded at the HD since it was opened. They always took good care of me. In the past, I have had a HD credit card, and presently my wife has one. By identifying myself with my Veterans card I have always received a 10% discount. This is great, and I exclusively shop at HD because you have this policy. Some months ago, I was shopping at the HD store in West Allis WI when I came across oak veneer flooring, exactly what I needed for my condo. It is a beautiful flooring. I did not have my wife's HD card on me, so I paid cash for the whole batch. I misplaced the receipt. I laid the flooring and at the end had 4 unopened boxes left. I took them to the HD in Waukesha. I went to the returns department where the clerk at the register refused he let me return them. I was under the impression that you could return unopened items for store credit. He soon became very defensive and refused to give me his name. I asked to see the store manager and he reluctantly called the manager to the floor. The manager talked to the clerk, his name on my receipt was Jack. The manager belligerently asked me the same questions that Jack did, and said I could not return the product. He refused to tell me his name and when I requested his business card he ordered me to leave the store or he would call the police and have me banned. Fearing for my safety I left. I need someone to call this manager to account. Is your consideration for disabled Veterans for real, or just a pretense? I prefer email response so I have a record of your response.
RNrsch Send email
 
Jan 29, 2019

Washing Machine Warranty Department

I have tried to submit this on another site and it continues not allowing me to submit it. So, I will send it here.

On December 29, 2018, our Samsung washing machine became disabled. On December 31, I called the Home Depot Warranty Service Department. An appointment was scheduled for January 2, 2019.
On January 2, 2019, I was informed they would not be coming and rescheduled January 8, 2019. I asked what I should do for washing clothes and was told to go to a laundry facility.

On January 8, 2019, they arrived and informed they did not have the correct part. They returned approximately 10 days later and again were informed they did not have the correct parts. Parts were ordered.

Yesterday, they arrived and again not the correct parts.

This has been three times where they had the incorrect parts. Totally inacceptable!!!!

Since December 29, 2018, no washing machine. The cost for washing clothes at a laundry facility is extremely high.

I called the Warranty Service, where finding out, they have no concern or respect for the customer. I have been treated unfair. I will be contacting the Better Business Bureau.

My question to them: What would you do if you did not have a washing machine for 4 1/2 weeks? The laundry cost has exceeded $100.00. WOW! Do they care? No!!

Yesterday, I contacted the company and told they would get back to me today. Yes, another day later. The Home Depot Corporate are not customer friendly. I called Home Depot yesterday and was bounced from one person to another. Then, on hold for a period of time. Finally, I was informed they would call me tomorrow. How disrespectful!!!
I now have cut up my charge card and will never purchase another item at Home Depot. I will share this with others so they will avoid my frustration.

So the story continues, no washing machine for 4 1/2 weeks. No reimbursement for the laundry. A cold hearted company.
Mwd5979 Send email
 
Oct 4, 2018

Sop neglected

A cashier whom has a boyfriend in the same store was just promoted to head cashier over others whom deserve it. This new head cashier was seen by multiple people including an existing head cashier she was making out in the parking lot with her boyfriend that works there. The OPS manager was well aware of this as to the fact of this make out session where She was holding up everyone's breaks. People went looking for her and found her making out with him. The jead cashier pointed to his watch and she neglected to return to her post and messed up everyone's breaks on the process. The ops manager just made her head cashier with this knowledge. 3484 has so many other problems. I was a supervisor In this store and im shocked as to how dept heads and the ops manager conducts themselves. More worried about playing laser tag then how his store os thr worst in new england currently. U would think they woukd weed out bad seeds amd make that store better. Poor choices. Allowing no call no shows multiple times and allowing that employee to continue working. Its time to get rid of dead weight and hire people that actually wamt to work and hold them accountable. There is bullying amd clicks like high school happening without write ups etc. No lumber carts cause the pro lady has them all. Customers have no access and the employess have lumber fall off of shopping carts and hurt their feet. This happened to my wife 2x now. Actually has a black nail on her big toe about to fall off due to the operations negligence. This store needs a corporate review. Its a sad place to work.
Msjf74 Send email
 
Aug 3, 2018

Poorly ran store

I am a relatively new employee of home depot. I started in Bend Oregon and ABSOLUTELY LOVED MY STORE!!! AND ALL OF MY HOME DEPOT FAMILY!! Had to transfer dew to personal
reasons, Transfered to Grants Pass, Oregon. Can not believe how poorly the store is ran. Manger is oblivious to what goes on, there is a lot drama between all employees, nothing is stoked right, over head bins are a giant mess!!! There is a lot of two faced poeple and humors fly..... I am completely disappointed in this store. I am sorry to say that I am NOT happy with my job. Sad to say it makes me wan to leave the company.... one that I thought I could grow with and build a career.
Misssalysssa Send email
 
Aug 2, 2018

Manager made a shady move

I worked for Home Depot and loved working there. A couple of years ago I was in a very abusive relationship. My manager at the time knew this. She put me down as not rehireable when I had to call in 2 times because I didn’t have the father show up to watch the kids. (Even though when I called in she said don’t worry about it and I’ll still have my job.) Then while I was at work the day after that, he took my car at Home Depot and a co worker at to give me a ride. I finally got my life in track and tried to apply (the store wanted to hire me again) and they said I wasn’t rehireable due to this managers decision. I talked to a couple different people down in Georgia who were very unhelpful. Considering my situation and the fact that I DID call and spoke with my manager... they claimed she said I didn’t, I’m surprised that seeing I have proof as well to back my situation up that as a company they weren’t helpful at all. It was very disappointing because again, I loved working there. I had to make a complaint because I’ve got my school situated with doing an appeal through then from 2015 and showing my situation and mmhmm I’m ready to go back to school. This was another thing that was upsetting because this past winter/spring I was trying to get my job back. Either way. This was not ok and they could of been more helpful or understanding.
bjamming Send email
 
Jul 5, 2018

Unfair Promotions

The managers at Home Depot 6643 (Anaheim Hills) are practicing illegal promotion activities. Their latest act was they just promoted a part-time cashier to a full-time specialty position. Others asked about the job and were told the job was for this person and other qualified people were discouraged to submit an application. This specific manager only hires her favorites. She also lied to another full-time associate last job when a full-time position came open in specialty saying his application had been lost. Other activities in this same store include promoting people to department heads who don't work.
noway Send email
 
Jun 28, 2018

harrassment/discrimination

Watch my friend get fired for having a SERIOUS MEDICAL CONDITION> Heart problems. Seizures, Micro Strokes. This is the truth.
to many witnesses, Employees, Plus a lot of Managers in store. And Finally The Human Resource Dept. They all new for years they new not to put him in a stressful situation. This is sicking period!!!!!!!! This friend was like a dad to me. He was 60yrs old He loved helping people and they went after him..I don't work there anymore went back to school. Thank God.I get tears thinking about this all the time. I used to wait for him to come in every weekend.he would always make me laugh. What in the Hell is going on in this world. I,m sorry i have to say this as i am considered one compared to my friend. (KIDS SHOULD NOT BE IN MANAGEMENT )
Please pass this on as it needs to be told.

All the things the home depot does for people in need is greet. as seen on tv the news.

These things you will never see or hear about. Remember it only takes one straw to break the camel's back.
His back is about to break it's about time the world knows about what goes on behind those doors.
Noneofyourbusiness Send email
 
Jun 26, 2018

The Home Depot

The mgr at The Home Depot does not appreciate his hard working employees. He will not get change for his cashiers His store is severely understaffed after 4 pm and it is hard for his cashiers to get some help for customers because when the cashier calls the dept., sometimes the dept mgr will be helping in another dept. Also mgmt would rather give a promotion to a relative of a manager that works for the Home Depot than a better qualified employee. Also people have been hired as a head cashier, or front end supervisor that has never worked a whole 8 hr shift as a cashier at Home Depot before or after they have been hired. There is a severe lack of communication between the garden dept. and the front end dept because sometimes there will not be a loader for the garden dept. and the garden dept. does not let the front end dept. know.
theoneintheknow Send email
 
Jun 12, 2018

Management

There is a reason that this store has fallen from grace...Management. I've been a part of HD for more than a decade. Dealing with the typical retail challenges is to be expected, but when management has NO RESPECT for their employees, the employees will have none for them. There is very limited contact with the store manager and 4 of the 6 ASMs are ok, but the OPS Mgr and one ASM are the reason this store is now at the bottom. If you ever want to really see what goes on, drop in unexpectedly. Listen to the screaming over the store system. It is embarrassing. I've had many customers comment about how incredibly unorganized we appear, because there's constant screaming for backup cashiers and constant screaming for people to return to their departments. Why isn't there enough coverage in the first place. Specialty is pulled from their area to come to the front, then someone screams on the speaker to come back for customer assistance. It is a joke. The two above-mentioned people from management avoid their phone, and when you call to get assistance and do manage to get them, one is completely useless. He has told a few employees to "figure it out". The level of professionalism is NON EXISTENT. I stay there out of necessity and convenience and pretty much do what I need to avoid contact with the aforementioned managers, but because of them, it seems more people are calling out, leaving everyone else to scramble and no one really gives a crap.
Milo Send email
 
May 29, 2018

Was diagnosed with vulvar cancer

I was supposed to go in for a lazer surgery for vulvar irregularities and be back to work in two weeks. When I went to my doctor app. I was informed that it is cancer and need to do six weeks of kemotherepy five days a week and if that does not stop it, then I will have my chlortis removed. When I applied to FEML I was denied saying I didn't have enough hours to qualify. The hours are 1250 but I have over 1600. What can be done? Please let me know.

Sincerely,
Jodi Paul
808-631-9793

Thank you
Wo12234 Send email
 
May 18, 2018

Supervisor Harassement

Well, I work part-time in the Freight/Receiving team at the Home Depot I just started a few months ago, & I recieved a call from a family/friend it was pretty urgent, I answered it and moments later I started helping out a customer who needed help, after finishing helping out the customer & I started answering my call and then my supervisor saw me & started to tell me that I haven't touched a box all day and that he never wanted to see me on my phone on the floor ever again and I said I was helping out a customer & he said bullshit! I tried to tell him what the customer wanted which was glass for a window & if he could cut the glass to the size he wanted which we couldn't, but my supervisor still didn't believe me. I've seen other associates on the floor on their phones making calls,texting,surfing the web and nothing has been said to them. And this is not the first time this supervisor has made me felt unwelcome at the workplace.
Wo12234 Send email
 
May 18, 2018

Supervisor harassment

Well, I work part-time in the Freight/Receiving team at the Home Depot I just started a few months ago, & I recieved a call from a family/friend it was pretty urgent, I answered it and moments later I started helping out a customer who needed help, after finishing helping out the customer & I started answering my call and then my supervisor saw me & started to tell me that I haven't touched a box all day and that he never wanted to see me on my phone on the floor ever again and I said I was helping out a customer & he said bullshit! I tried to tell him what the customer wanted which was glass for a window & if he could cut the glass to the size he wanted which we couldn't, but my supervisor still didn't believe me. I've seen other associates on the floor on their phones making calls,texting,surfing the web and nothing has been said to them. And this is not the first time this supervisor has made me felt unwelcome at the workplace.
emloyee Send email
 
May 13, 2018

Management team

The management staff at store 7075 is incompetent in managing their staff. They also enforce illegal policies such as forcing employees to do job tasks off the clock. I have brought this to management's attention to no avail. They also selectively enforce policies differently for different employees. Sean Campbell is the worst manager I have ever seen. His entire goal is to make the associates know he's in charge. He's lazy while helping customers, often offering discounts instead of doing leg work. He has absolutely no idea how to talk to his staff. Dave Bouchard is a grumpy bitter man who lashes out when he's in a bad mood. Dave literally just caused a kitchen associate to leave because he reprimanded her in front of everyone in the lunch room because she missed closing rally to help a customer. When she tried to explain he yelled even louder over her saying I don't care, rally is mandatory. This is just a microcosm of the typical management that is used in this store. There have been several people forced out through schedule manipulation where understaffed departments further limit hours given to certain employees. It tends to be the employees that actually work in the store but don't play the politics. Where as the lazy ones that kiss up can slack and do whatever they want such as shellise walker in flooring.

I could keep going but I have to get ready to go back into that hole for the day. I have been trying to push for change in this store for ages now and I hope this will finally light the fire that get a proper management system or staff in that store.
verahines Send email
 
Feb 23, 2018

Money will not be refunded to credit card

To Corporate

I purchased stove, refrigerator, microwave and dishwasher. I did not take delivery right away and I cancelled at least 2x more before calling to say I wanted my appliances delivered to me. Upon my calling to set up delivery of my appliances, and waiting on the phone for 45 minutes. The customer service representative never returned to the phone. I was told by Store representative and Home delivery that my ordered and been cancelled. On February 22, 2018 the customer service stated that I would not have my money returned to me because so much time had gone by. I refused to accept this. I will need all of my money returned to me today. approximately $3000.00 other wise I will move forward with other actions.

Arthur Hines
Babbette Labes Send email
 
Jan 28, 2018

discrimmination at home depot

i been working for home depot for ten years cannot get a promotion i can butr i would have to take a ten dollar an hour cut to get more work and responsabalities. and i dont understand how i make more money then a asm and know more about the products and the store and have to take ordors from a dept head. i had an accident car coming to work i had to have the car towed and had the police drop me off at work . i punch in went got my apron went to bathroom came out made aphone call to insurance company to report accident told my manager what happen he came back at me byreprimanding for being on the phone. the next dat iwas clled to office and got writteh up for stealing time from the company. so you cant even make an emergency phone call.while other employee can show up an hour later in the dept. and others can leave the dept. an hour or two every day.
Babbette Labes Send email
 
Jan 28, 2018

discrimmination

i been working for home depot for ten years cannot get a promotion i can butr i would have to take a ten dollar an hour cut to get more work and responsabalities. and i dont understand how i make more money then a asm and know more about the products and the store and have to take ordors from a dept head. i had an accident car coming to work i had to have the car towed and had the police drop me off at work . i punch in went got my apron went to bathroom came out made aphone call to insurance company to report accident told my manager what happen he came back at me byreprimanding for being on the phone. the next dat iwas clled to office and got writteh up for stealing time from the company. so you cant even make an emergency phone call.while other employee can show up an hour later in the dept. and others can leave the dept. an hour or two every day.
anthony1978 Send email
 
Jan 21, 2018

schedule

So I've been employed with this huge dirty tampon called Home Depot for over a year now. First off it is ridiculous on how much they pat themselves on the back with their stupid commercials and the dumb in-focus we watch every month. The raises are awful period ! You can be a lazy good for nothing employee who stays in the break-room for most of their shift and you'll receive the same raise as someone who works their ass off. They want you to get your forklift and or reach license , but offer you no raise when you do. So lets learn the stupidity of their practices . We schedule as scarcely as possible to begin with , now for example lets say its going into Christmas time , they'll not schedule enough help in the garden department because they are trying to get off the cheap way and will pull employees from the other departments to exhaust all of their resources in the garden department , leaving paint, hardware , flooring , and or plumbing with no employees. Not too mention the people that you are pulling to bring into that department no very little about the products in that department because it is not there department to begin with. So you have people scrambling around trying their best to help customers with products they know nothing about because it isn't their department and Home Depot doesn't take the time to train you in that other department knowing they could very well pull you and put you their. For the most part the store makes money because they have products that people need , not because of their business model. But corporate or some of the managers would never realize that. They treat their employees terribly , don't mention the word union. You'll be hung. Now lets get to the main topic of this elongated rant. You make billions of dollars a year ,and claim you care about your employees , but you give your part time employees schedules where they have 8 hours in a week , 6 hours in a week , 4 hours in a week and wait , 0 hours in a week !!!!!!!!!!!!!!! You really care about me !!!! Then you actually try and makee conversation with me and smile to me ! Unreal what a lowlife company this is . We've contacted the local news network so they are supposed to come out and do a story this week .
Randell Sygal Send email
 
Jan 11, 2018

Class action data breac

I have been a part of this class action since the onset. I asked for $2500.00 for someone using my identity and buying service and cell phones from T-Mobile.
I supplied everything but at the end the administrator asked for additional documents which I supplied and forwarded to "computer sharing" the most incompetent group of people you will ever deal with and expert at giving people the "run-around".
I sent these additional documents 5 times in March 2017, July 2017, August 2017, September 2017 and finally CERTIFIED MAIL WITH A RETURN RECEIPT , but magically they claim they never got it.
I have made countless attempts to reach "Scott" the claims manager who promises to call but never does, Deandra Mason, Dawn Fields ( who asked I send copies of my return receipt from certified mail mailed to the Kentucky address, which she told me in an email was handed to "Scott" who hides in a veil of secrecy and deception).
I could have claimed $10,000 but I wanted to be reasonable. On the other hand they are completely incompetent and unreasonable.
Now they told me my claim is "too late"!!!
What a joke.
I will never shop at a Home Depot as long as I live and I suggest to the entire world not to deal wit these evil hands guiding evil minds!!
I will continue my quest to get recompense for ruining my credit causing me 3-4 months of tireless efforts to repair and remove.
The only thing they offered me was an identity protection.I think that's a little too little too late.
Randell Sygal
vargas1361 Send email
 
Dec 21, 2017

Manager and lead

Store #0266 we have a manager name Peggy she has bad human relations they talk to us with a lot of disrespect.. and that doesn't motivate us it just make us slow down please help this store the praplum.
Don000 Send email
 
Sep 26, 2017

Stop liar

In high point and Greensboro north Carolina store i saw a sign said now hiring when i apply for the position need. And when i call the recruiter person she never in office when i go directly in the store she never here if don't have any job stop posting fake jobs
Nancy Warnecke Send email
 
Sep 7, 2017

terminated

i was terminated two days ago...I have been with HD for 6 months...Yes I missed a few days in the past 6 months...
I was having some back issues with my sciatic nerve...needed to call off for a few days. I had even shared with the store manager Tim,
that I had to go home early from my pain.... My pain didn't start until working for HD...Now i'm guessing I was let go because of my back pain...HD not wanting to be on the hook of my back pain...I went from one warning to here are your walking papers...So much for the Orange Promise, we watch your back and we watch yours! No Fing way this is true....
so very sad to end on such a bad note...
Humble Send email
 
Jul 19, 2017

Regardless of perfect reviews I have not received a raise in 22 months. Ignored and brushed off each time I ask my manager about a raise.

I have been with the Home Depot for well over 20 years and have always received great reviews. Scale of 1 to 4 with 4 being the best I have always gotten 4's. I have never been written up during my time with HD. I have received several awards and letters from The founders of HD and from Frank Blake. And yet I can not get a direct answer from management or Human Resources concerning a raise. I feel that 22 months without a raise is a little excessive. I'm 57 and hate to think about starting over. Plus I have built a family at my store and would miss them dearly. What would you do?

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