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Honda Malaysia

Malaysia

Consumer complaints and reviews about Honda Malaysia

shaktismehra Send email
 
Sep 15, 2018

Complaint against Angkasa Motors

MD & CEO
Honda Malaysia Sdn. Bhd.
Hicom Industrial Park Pegoh, P.O. Box 70,
78000 Alor Gajah, Melaka, MALAYSIA.

Dear Mr. Toichi Ishiyama,
I am Shakti Mehra, working as Vice President Standard Chartered Bank for Malaysia and China. Working as an expat in Malaysia
I recently got my car serviced at Honda 3 S showroom Kuala Lumpur. (Angkasa Motors).
The person who was in-charge was Jonathan. I am very disappointed by the way service was done . Neither the car was cleaned neither it was vacuum.
I am now doubting whether the car oil was also changed or not. Since the beginning the sales guy was just adding on the bill and trying to make it as costly as possible. You have scratches pay 200, you have water mark pay 150, your battery is week pay 300. He was not at all interested how to service the car. when i asked him to open and show me all was dirty. Car was not vacuum nor cleaned.
I am not sure that the oil or the other things which he promised were also not done.
I asked him to call his manager he said he is was busy…..later on his boss arrived when I insisted I was not going until I meet your manager. His manager arrived and started the whole discussion again. If this is the way you treat your clients …..he told me that we need 15 RM more to wash your engine. He never asked me in the beginning this is the only time when I discovered that he was lying to me.
I have also taken pictures as evidence and will be submitting it to Mr Mr. Toichi Ishiyama
If this is the honesty you present that I will never buy car from you. Will await to hear from you

Thanks Shakti Mehra
Vice President Standard Chartered Bank
shetra89 Send email
 
Aug 18, 2018

Honda service Advisor

Service Advisor’s name: Andy Lau from Honda Damansara

The sales man doesn’t know the difference between Honda jazz E and V. He showed me Honda Jazz V variant and said this this E variant. After booking, I found out that I booked the Information he gave us totally wrong. And he screwed up the whole process. He booked the V spec and force me to take that. Then I went to the Honda showroom to talk to manager. Finally he gave me a solution and changed the sales guy. Everything goes smooth. After 1 1/2 I got my car. Till now the stupid sales guy did not apologies. Andy Lau sales man is extremely rude. If you going to book Honda I’m Damansara please look for Mr Thirumaran.

Please understand as a customer I have all the right to know about the details of cars. Honda Malaysia please take action on MR Andy Lau. Thanks
shetra89 Send email
 
Aug 18, 2018

Honda Sales Advisor

Service Advisor’s name: Andy Lau from Honda Damansara

The sales man doesn’t know the difference between Honda jazz E and V. He showed me Honda Jazz V variant and said this this E variant. After booking, I found out that I booked the Information he gave us totally wrong. And he screwed up the whole process. He booked the V spec and force me to take that. Then I went to the Honda showroom to talk to manager. Finally he gave me a solution and changed the sales guy. Everything goes smooth. After 1 1/2 I got my car. Till now the stupid sales guy did not apologies. Andy Lau sales man is extremely rude. If you going to book Honda I’m Damansara please look for Mr Thirumaran.

Please understand as a customer I have all the right to know about the details of cars. Honda Malaysia please take action on MR Andy Lau. Thanks
shetra89 Send email
 
Aug 18, 2018

Useless Sales Advisor

Service Advisor’s name: Andy Lau from Honda Damansara

The sales man doesn’t know the difference between Honda jazz E and V. He showed me Honda Jazz V variant and said this this E variant. After booking, I found out that I booked the Information he gave us totally wrong. And he screwed up the whole process. He booked the V spec and force me to take that. Then I went to the Honda showroom to talk to manager. Finally he gave me a solution and changed the sales guy. Everything goes smooth. After 1 1/2 I got my car. Till now the stupid sales guy did not apologies. Andy Lau sales man is extremely rude. If you going to book Honda I’m Damansara please look for Mr Thirumaran.

Please understand as a customer I have all the right to know about the details of cars. Honda Malaysia please take action on MR Andy Lau. Thanks
lee rachel Send email
 
Jul 5, 2018

Windscreen Rubber came out (Front Mirror) & Battery

Honda HRV 1.8L V

To whom it may concern,

Registration no. VAD 3641
HZN Express & HZN Sdn Bhd & HZN Body & Paint

1) Service Advisor : Tan Shen Koon
Last service : 2/6/18 mileage 19227 KM
Date Registration : 17/5/17

2) Service Advisor : Arif
Foreman : Jacky
Last checking : 26/6/18 (HZN Glenmarie)
To check windscreen Rubber at front RHS came out

There is 2 problem that i had highlighted to both parties

1) Do request to change battery
Due to the battery is still under warranty, the charges is free. Why cant proceed?
My request have been rejected by the Sales Advisor due to the system still showing the battery is still in a good condition.
Then don't fix at mileage 20,000 km or One year as well as don't inform customer is under warranty. Since HONDA is not
willing to responsible or bear the cost.
I do request to speak to the Manager but Sales Advisor inform me that there is no Manager on duty. He need to check with the
manager on next day.
I was so pissed off then i told him the last service, the sales advisor at HZN Cars Sdn Bhd have remind me to change in the
next service. Then he check the system, he say the sales advisor have been resigned, he cant follow the comments written in
the system.

4/6/18 i have called HZN Sdn Bhd to complaint and the Customer Service told me they cant change the battery due to i had
proceed the service on 2/6/18. How would you feel if you stand in the customer shoe?

I have requested to speak to the Manager and she inform manager is busy and not in the office. Then she gave the mobile no.
I had managed to speak to HZN Sdn Bhd Manager, (repeat the story to him). His comments. Although the system mentioned
battery is still in good condition, he can proceed to change it.
I feel disappointed when they keep finding the unreasonable reason not to change the battery.
Lastly he told me due to my car have fixed the camera therefore i'm not able to entitle for the warranty. If you have such term
& condition, please ask HONDA Sales Representative MUST highlight this term to customer and dont recommend customer to
fix it during they purchase the car. FYI, this workshop is recommended by HONDA sales representative.

2) To check windscrren rubber at front RHS came out (WHY NOT UNDER WARRANTY)
Service advisor (ARIF) told me need to refer to Body & Paint. Then i ask him is it possible to settle today since the car is here.
Anyway they never follow customer request. They request customer to deal direct with HONDA BODY & PAINT Center.
Called HONDA BODY & PAINT twice, until now no feedback from them. Called ARIF twice and leave message no feedback.
Then call again Arif, at last only manage to speak to him. Comments need to take time and will feedback soonest possible.

Both parties feedback -
1) call HZN SDN BHD : feedback need to check with manager
2) call HONDA BODY & PAINT - feedback need to check with HZN and the manager

WHY?

Comments:
1) Small issue cannot solve then how to solve serious problem in future? When is Honda is going to settle this minor problem?
2) Honda Service Advisor is not skillful enough.
3) Nowadays Honda cars quality is out compare to last time. Even our Malaysia National cars are much better. Where is
Honda QAQC goes?
4) For me this the first & last Honda car that i would not support anymore in the near future.

HONDA MALAYSIA = DON'T GIVE ANY FREE SERVICE OR WARRANTY IF YOU ARE NOT ABLE TO FULL FILLED IT. DON'T GIVE ANY EMPTY PROMISES TO CUSTOMER IN ORDER TO HIT THE SALE

Regards.
Rachel
HP : 0192779534
email : [email protected]
mrderic79 Send email
 
Jun 27, 2018

2016 Honda Accord 2.0 DRL LED reliability

I have bought a Honda Accord 2.0 facelift model in Oct 2016. Until now, it is around 1.5 years and I have made 2 warranty against faulty DRL. First it happen to the right side and follow by left side. By the time they replace the left side, it is clearly the right side DRL start to change color and not as bright as when it was new. The technician ask me to file the claim again when it goes off.

I have drop message to Honda Malaysia to question about the reliability of DRL LED light for this Honda Accord Model, however it was not answer.

As consumer, I have concerned on the quality of the DRL light as it is very expensive if the vehicle is no longer under warranty. we need an answer whether this is a manufacturing defect? Design problem? and what will be the long term solution?
sydumar Send email
 
May 29, 2018

Honda City 2018 Battery

Car detail:
Registration No : PNJ 3949
Model : CITY 1.5L E
Registration Date: 07/03/2018

Chronology of events:

I used the car on the morning of 2nd April 2018, before traveling abroad in the evening. The car functioned well and it was left idle till I came back to Malaysia on the morning of 9th April 2018. The same day in the evening, I wanted to use the car to attend an urgent meeting, however the car failed to respond to the remote –alarm did not function, no light and the door could not be opened. The same problem occurred even after using the alternative spare key.

I contacted Honda Roadside Assistance (1800-18-1177) and was advised to manually open the car using key and try to start the car. I did that and still the car could not start. I contacted Honda assistance once again and they told to tow the car to the nearest Honda service centre.

Upon checking with my insurance provider and their foreman, they suspected that the problem was from the battery. The tow lorry arrived and because of the position of the car parked as well as the steering locked, it was impossible to tow the car. I had to engage nearest car garage and the foreman came to jump-start my car (of course there were charges by the foreman). The jump-start was successful and the car was towed to The Millennium Auto & Carriage Sdn Bhd (Wisma Mofaz, Jalan Damansara, 60000 Kuala Lumpur). My car arrived the service centre at 7.30pm and I left the key and contact number with the security guard.

I received a call the next morning from Honda saying there is nothing wrong with the car nor the battery and everything is fine. They charged the battery and it is working fine. From my discussion with the Service Manager, En.Adlan, I was told that the car battery for Honda City can only last 3-4 days without being used due to its capacity as well as consumption of the alarm,sensor,boot and etc. So, each time we plan to travel (not using the car more than 3-4 days), we must remove the cable of the battery. It is really shocking and indeed disappointing to only know this fact after buying the car. At the same time, what bothers me the most is the safety of the car. If we remove the battery cable or the battery gets flat after 3-4 days, what will happen to the alarm? How secure is the car?

Looking forward to your respond on this matter.

Regards,
Syed
markyong334192 Send email
 
Apr 30, 2018

Honda HRV 1.8L V - Manufacturer Defects

To whom it may concern,

Registration no. VBJ 3341
HRV 1.8L V, 843 mileage done. Twice cannot rectified/repair this problem on the 14/4/2018 & 28/4/2018. According to technician need to get feedback/answer from Honda Malaysia.

There is 2 problem that i would highlight the following issue:

1) Driver side window winding down there is grinding/touching sound apparently the rubber was folded outward. (Witness today
28/4/2018 by Honda Salegirl, technician & me). Only video i have. No photo.
2) Window between Door horizontal hard plastic seal from outside twisted & gaps between window glass is 7mm compare with
others doors which is 3-4mm. Not consistent. With Photo.

Is already a month since i collect my new car on the 31/3/2018 at Seri Utama Auto (Setapak, K.L)

1) Small issue cannot solve then how to solve serious problem in future? When is Honda is going to settle this minor problem?
2) Is this a warranty that Honda is buying my time as a customer day by day goes by? (already 1 month)
3) Honda Technician is not skillful enough.
4) Wasted my two Saturdays for this unnecessary repair works cannot be done at the Service Centre.
5) Nowadays Honda cars quality is out compare to last time. Even our Malaysia National cars are much better. Where is
Honda QAQC goes?
6) I would says replace the 2 material items listed above cos for Honda the cost is not expensive after all. Is a waste of time
repairing twice still no solution.
7) For me this the first & last Honda car that i would not support anymore in the near future.

Regards
Mark Yong
HP - 012 292 8453

Honda HRV 1.8L V - Manufacturer Defects Honda HRV 1.8L V - Manufacturer Defects

markyong334192 Send email
 
Apr 30, 2018

Honda HRV 1.8L V - Manufacturer Defects

To whom it may concern,

Registration no. VBJ 3341
HRV 1.8L V, 843 mileage done. Twice cannot rectified/repair this problem on the 14/4/2018 & 28/4/2018. According to technician need to get feedback/answer from Honda Malaysia.

There is 2 problem that i would highlight the following issue:

1) Driver side window winding down there is grinding/touching sound apparently the rubber was folded outward. (Witness today
28/4/2018 by Honda Salegirl, technician & me). With video only
2) Window between Door horizontal hard plastic seal from outside twisted/bulged with gaps between window glass is 7mm
compare with others doors which is 3-4mm. Not consistent.

Is already a month since i collect my new car on the 31/3/2018 at Seri Utama Auto (Setapak, K.L)

1) Small issue cannot solve then how to solve serious problem in future? When is Honda is going to settle this minor problem?
2) Is this a warranty that Honda is buying my time as a customer day by day goes by? (already 1 month)
3) Honda Technician is not skillful enough.
4) Wasted my two Saturdays for this unnecessary repair works cannot be done at the Service Centre.
5) Nowadays Honda cars quality is out compare to last time. Even our Malaysia National cars are much better. Where is
Honda QAQC goes?
6) I would says replace the 2 material items listed above cos for Honda the cost is not expensive after all. Is a waste of time
repairing twice still no solution.
7) For me this the first & last Honda car that i would not support anymore in the near future.

Regards
Mark Yong
HP - 012 292 8453
Email - [email protected]

Honda HRV 1.8L V - Manufacturer Defects Honda HRV 1.8L V - Manufacturer Defects

gerardhee Send email
 
Apr 21, 2018

Radiator cover lost

the last time I went to do 10,000 service, I can locate my radiator cap, when I report to Weemaju Service Centre Penampang Kota Kinabalu, they claim they never touch it, but to my surprise to after my 19,200km service, I suddenly saw my radiator cap inside my car, I am quite dissapointed what had happen, I wish Weemaju Service Centre to improve their customer experience service in the future for the benefit of customers, Honda Malaysia and dealers too. Integrity counts.

Radiator cover lost

gerardhee Send email
 
Apr 21, 2018

Radiator cover lost

1.The last time I went to do 10,000km service, I can't locate my radiator cap, when I report to Weemaju Service Centre Penampang Kota Kinabalu, they claim they never touch it, but to my surprise, after my 19,200km service today, I suddenly saw my radiator cap inside my car, I am quite dissapointed what had happen, I wish Weemaju Service Centre to improve their customer experience service in the future for the benefit of customers, Honda Malaysia and dealers too. Integrity counts.

2.Honda Malaysia complaint website doesn't seem to work

Radiator cover lost

Chris.W Send email
 
Apr 18, 2018

Change of car battery for 90 minutes!

I sent my Honda Civic to change my car battery in one Honda service center. Due to the battery is still under warranty, the charges is free. It was a working day for me and I had an important meeting in that afternoon. I was thinking to fixed my battery then I rushed for the meeting after that. I was so pissed off when Honda service center told me they needed 90 minutes to change one battery. I saw not much car in the center and the mechanics are standing and waiting. I spoken to the service counter but they just ignored my circumstances. Honestly I’m so disappointed with Honda service, it shouldn’t happen if Honda claims they provide the best service in automobile...
Cindra Send email
 
Apr 14, 2018

Boots leaking

Apr 14, 2018
Repair & repair ,Check&Check
To who may I concern ,
I bought an Honda city car already 3 years ++ ,I send in HZN glenmarie service centre still is the same keep sending check & check & check ,repair & repair & repair ,10/4/2018 I send in again chk boots leaking after chk 3 day can't solve after sa call me say want to send in body n paint take 1 week time check ....again I buy this car I tot is give me more COMFORTABLE at the end is more TROBLE .Taking a lot my personal time leave to take care of this car .
I hope have some one from Honda to contact me for more detail .0132462467or [email protected]
Cindra Send email
 
Apr 14, 2018

Boots leaking

I send in to HZN glenmarie service centre Check&Check after tell me no leaking ,**not solve **after tat i send in again 12/4/2108 after 3 day SA call me say can't solve need to send in to body n paint ....
To who may I concern ,
This car already 3 years ++ ,still is the same keep sending check & check & check ,but all is the same thing ,I buy this car I tot is give me more COMFORTABLE at the end is more TROBLE .Taking a lot my personal time leave to take care of this car .
I hope have some one from Honda to contact me for more detail .0132462467or [email protected]
chumailoe Send email
 
Apr 10, 2018

Repair & repair ,Check&Check

To who may I concern ,
This a first time I buy car and I bought an HRV car already 3 years ++ ,still is the same keep sending check & check & check ,repair & repair & repair but all is the same thing happen for the SOUND of the .I buy this car I tot is give me more COMFORTABLE at the end is more TROBLE .Taking a lot my personal time leave to take care of this car .
I hope have some one from Honda to contact me for more detail .012-3096479 or [email protected]
Roger Wong Send email
 
Dec 19, 2017

Poor efficiency

Minor damage takes more than 2 weeks. No update so far. May be still queue up in panel workshop, waiting for replacement parts, exposed to weather. Not efficient. Call up service center, reply is no idea when completed fixed n delivered, no dead line. Is not the way to treat buyer.
Selvi Arumugam Send email
 
Dec 8, 2017

POOR CUSTOMER SERICE

TO WHOM IT MAY CONCERN,
I bought my honda civic last year in Tian Seng branch(Ipoh) & serviced my car there all these while. Recently i sent in my car due to sound in dashboard & fixed it. After some time, i notice water on my dashboard, right above the air cond. When i called the service center to get my car checked on the date i could take my car for checking, the front liner told me they are fully booked but i can still walk in & might need to leave my car for 1 or 2 days there. I told the person that i cant leave my car since i have no other transport & they should take responsibility on the issue. But they say they cant do anything about it. So i called the other service center( Ban Hoe Seng), again the front liner (indian female) said the same thing to me. They can do service but STRICTLY no checking on my complaint on the day. She was rude & have no menace talking to customer. I seriously dont understand why all the honda service centers have these kind of unprofessional staffs as front liners. And why cant honda take responsibility on the problem caused by them?The worst part is my car agent telling me that the staffs in the service centers are not honda employers so they wont actually take responsibility to fix our complaints. Is this how honda treats their customer? It's very very disappointing to be honest. Seriously honda must take this into consideration since we are paying huge amount of money to buy their cars but being treated like this.
Cheah Swee Tee Send email
 
Oct 10, 2017

Rusty on the boots running channel

Honda City 1.5 E
Bought 22nd Dec 2016
First 1k inspection on Feb 2017
First Service May 2017 less then 7k km.

I complain the boot running channel rusty on 1st inspection and was told to go back wear you purchase the vehicle. So I brought up this matter during my first service with the service adviser and submitted the warranty claim and was rejected without any reasons.
Who should i talk to in Honda Malaysia which dealer cannot do anything.
Even national car perdua rust protection also got 1 year warranty.

Regards
Cheah

Rusty on the boots running channel

Cheah Swee Tee Send email
 
Oct 10, 2017

Rusty on the boots running channel

Rusty on Honda City
Bought on 22nd Dec 2016
Inspection on Feb.2017
1st service on may 2017 milage less then 7k

I took my car for my first 1000km inspection in Bilux service center and complain about the rusty on the boot channel and was told to sent back wear you bought the vehicle. Then I sent for my first service in Kajang and told the service adviser regarding the rusty on my vehicle after he submitted the warranty claim and was rejected. No explaination?
sargu Send email
 
Sep 26, 2017

air bag

Hi,

I was informed that the airbags for my Honda Civic needs to be changed


I informed a staff by phone that I have sold my Honda City JJK5229 in 2016 in JB. Your staff informed me that they will check with JPJ to whom the car was sold to as I cant remember the details as the deal went through a second hand dealer.

I am still receiving sms and mails regarding this matter. I have shifted to KL and the mails are sent to my old address .

Will appreciate if this matter is attended to.

Thank You
sargu
Jayaletchumy Send email
 
Sep 23, 2017

Bad service - Kah Motor Chan Saw Lin

I am unable to wind down my car window ( W 1126 J). I always service my car Kah Motor in Jalan Chan Saw Lin and none of the foreman had checked my window until I found out the defect.

My car is under warranty. I came to repair to Jalan Chan Sow Lin service center on 23 September 2017 at 2.45 pm. The service staff here refused to repair my car and asked me to comeback on Monday. I am going back to outstation today and unable to comeback on Monday. I have to fix my problem asap since this is a serious problem. I hope Honda Malaysia understand the severity of the problem.

I am very disappointed with the service center. Please assist me.

Thank you.

Regards
Jaya


PAYYONG Send email
 
Sep 21, 2017

BATERY CIVIC 1 YEARS 1 MONTH

Good afternoon,
Saya nak complaint tentang batery honda civic , WHY Cannot claim batery ,Saya beli kereta honda civic turbo 1.5 (2016) ,
pakai kereta ,baru 1 tahun 1 bulan, batery sudah habis,Call office honda ,cakap tak boleh claim sebab sudah lebih 1 tahun,
lebih km20,000 tak boleh claim ,Mana boleh macam tu,
CUSTOMER BUY HONDA CAR SEBAB YAKIN TERHADAP COMPANY HONDA,
SEKARANG MASALAH SUDAH KELUAR SEBAB BATERY BARU GUNA 1 TAHUN 1 BULAN ,TAK BOLEH CLAIM LAGI..
SERVICE MACAM TU TAK BOLEH CLAIM BATERY, CUSTOMER SUDAH MENYESAL BELI KERETA HONDA,
( LAGI PUN KERETA CIVIC TURBO BARU LAGI )
SEKARANG SAYA TIDAK YAKIN TERHADAP HONDA LAGI,

SEMUA BATERY BOLEH TAHAN KURANG-KURANG 2 TAHUN,WHY HONDA BATERY TAK BOLEH TAHAN 2 TAHUN,
STAFF SANA CAKAP SEBAB ELECTRONIC CAR PAKAI BATERY BANYAK JADI TAK BOLEH TAHAN LAMA,
MACAM TU CAKAP ,SIAPA NAK GUNA HONDA LAGI,




I THINK HONDA HAVE TO THINKING ABOUT CUSTOMER COMPLAINT THE BATERY WARANTTY 1 YEARS ONLY
AND SYSTEM HAVE TO CHANGE.
yee891 Send email
 
Sep 19, 2017

civix x 2017 steering leather peel off

at 1st feel got some rough on steering leather
aftrer few mths its start crack n peel off
a few member frm northern civic x whatsapp group hv same problem
read frm civic x forum oversea also hv same prob
http://www.civicx.com/threads/steering-wheel-leather-cracking.3694/

its confirm is material & manufacturing defects!!!

[email protected]

civix x 2017 steering leather peel off

Jong Li Ping Send email
 
Aug 31, 2017

Poor customer service, Jimisar Kuching, Sarawak

I bought a new honda city 3 years ago. Some time in June i sent my car for scheduled servicing. 4 days later the reverse sensor was spoilt. It gave a continuos sound instead of beeping sound. I called Honda Jimisar to make an appointment n the personnel told me the sensor was spoilt. They do not have the spare parts n i have to come another day to get it changed once they had the spare parts frm KL. 1 month plus later the reverse sensor went crazy again.

I called Honda Jimisar to make another appointment. I sent my car n waited 1 whole morning till afternoon. They cannot diagnosed what is wrong n decided to play around the reverse sensors by changing the positions. The next day the reverse sensors went crazy again. If your technicians cannot do a goood job i think Honda should either fore them or send them for peoduct updates for new cars.

I regretted buying a Honda car. My old car was a Toyota Vios and the customer service is good compare to Honda - sucks!
staff Send email
 
Aug 21, 2017

ARREARS SALARY

I want to complaint Tian Siang Auto Care Sdn Bhd (Honda Ipoh) ARREARS MY SALARY for a few months ago after i resign my position. After 3 months probation without give me any confirmation letter. Confirmation letter clear indicate will increase salary at the next month. But at the next month when i'm saw my salary pay slip without increase my salary. BAD FAITH. Service Department Manager MR ALEX unfair in handling matters.

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