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Honda Malaysia

Malaysia

Consumer complaints and reviews about Honda Malaysia

markyong334192 Send email
 
Apr 30, 2018

Honda HRV 1.8L V - Manufacturer Defects

To whom it may concern,

Registration no. VBJ 3341
HRV 1.8L V, 843 mileage done. Twice cannot rectified/repair this problem on the 14/4/2018 & 28/4/2018. According to technician need to get feedback/answer from Honda Malaysia.

There is 2 problem that i would highlight the following issue:

1) Driver side window winding down there is grinding/touching sound apparently the rubber was folded outward. (Witness today
28/4/2018 by Honda Salegirl, technician & me). Only video i have. No photo.
2) Window between Door horizontal hard plastic seal from outside twisted & gaps between window glass is 7mm compare with
others doors which is 3-4mm. Not consistent. With Photo.

Is already a month since i collect my new car on the 31/3/2018 at Seri Utama Auto (Setapak, K.L)

1) Small issue cannot solve then how to solve serious problem in future? When is Honda is going to settle this minor problem?
2) Is this a warranty that Honda is buying my time as a customer day by day goes by? (already 1 month)
3) Honda Technician is not skillful enough.
4) Wasted my two Saturdays for this unnecessary repair works cannot be done at the Service Centre.
5) Nowadays Honda cars quality is out compare to last time. Even our Malaysia National cars are much better. Where is
Honda QAQC goes?
6) I would says replace the 2 material items listed above cos for Honda the cost is not expensive after all. Is a waste of time
repairing twice still no solution.
7) For me this the first & last Honda car that i would not support anymore in the near future.

Regards
Mark Yong
HP - 012 292 8453

Honda HRV 1.8L V - Manufacturer Defects Honda HRV 1.8L V - Manufacturer Defects

markyong334192 Send email
 
Apr 30, 2018

Honda HRV 1.8L V - Manufacturer Defects

To whom it may concern,

Registration no. VBJ 3341
HRV 1.8L V, 843 mileage done. Twice cannot rectified/repair this problem on the 14/4/2018 & 28/4/2018. According to technician need to get feedback/answer from Honda Malaysia.

There is 2 problem that i would highlight the following issue:

1) Driver side window winding down there is grinding/touching sound apparently the rubber was folded outward. (Witness today
28/4/2018 by Honda Salegirl, technician & me). With video only
2) Window between Door horizontal hard plastic seal from outside twisted/bulged with gaps between window glass is 7mm
compare with others doors which is 3-4mm. Not consistent.

Is already a month since i collect my new car on the 31/3/2018 at Seri Utama Auto (Setapak, K.L)

1) Small issue cannot solve then how to solve serious problem in future? When is Honda is going to settle this minor problem?
2) Is this a warranty that Honda is buying my time as a customer day by day goes by? (already 1 month)
3) Honda Technician is not skillful enough.
4) Wasted my two Saturdays for this unnecessary repair works cannot be done at the Service Centre.
5) Nowadays Honda cars quality is out compare to last time. Even our Malaysia National cars are much better. Where is
Honda QAQC goes?
6) I would says replace the 2 material items listed above cos for Honda the cost is not expensive after all. Is a waste of time
repairing twice still no solution.
7) For me this the first & last Honda car that i would not support anymore in the near future.

Regards
Mark Yong
HP - 012 292 8453
Email - [email protected]

Honda HRV 1.8L V - Manufacturer Defects Honda HRV 1.8L V - Manufacturer Defects

gerardhee Send email
 
Apr 21, 2018

Radiator cover lost

the last time I went to do 10,000 service, I can locate my radiator cap, when I report to Weemaju Service Centre Penampang Kota Kinabalu, they claim they never touch it, but to my surprise to after my 19,200km service, I suddenly saw my radiator cap inside my car, I am quite dissapointed what had happen, I wish Weemaju Service Centre to improve their customer experience service in the future for the benefit of customers, Honda Malaysia and dealers too. Integrity counts.

Radiator cover lost

gerardhee Send email
 
Apr 21, 2018

Radiator cover lost

1.The last time I went to do 10,000km service, I can't locate my radiator cap, when I report to Weemaju Service Centre Penampang Kota Kinabalu, they claim they never touch it, but to my surprise, after my 19,200km service today, I suddenly saw my radiator cap inside my car, I am quite dissapointed what had happen, I wish Weemaju Service Centre to improve their customer experience service in the future for the benefit of customers, Honda Malaysia and dealers too. Integrity counts.

2.Honda Malaysia complaint website doesn't seem to work

Radiator cover lost

Chris.W Send email
 
Apr 18, 2018

Change of car battery for 90 minutes!

I sent my Honda Civic to change my car battery in one Honda service center. Due to the battery is still under warranty, the charges is free. It was a working day for me and I had an important meeting in that afternoon. I was thinking to fixed my battery then I rushed for the meeting after that. I was so pissed off when Honda service center told me they needed 90 minutes to change one battery. I saw not much car in the center and the mechanics are standing and waiting. I spoken to the service counter but they just ignored my circumstances. Honestly I’m so disappointed with Honda service, it shouldn’t happen if Honda claims they provide the best service in automobile...
Cindra Send email
 
Apr 14, 2018

Boots leaking

Apr 14, 2018
Repair & repair ,Check&Check
To who may I concern ,
I bought an Honda city car already 3 years ++ ,I send in HZN glenmarie service centre still is the same keep sending check & check & check ,repair & repair & repair ,10/4/2018 I send in again chk boots leaking after chk 3 day can't solve after sa call me say want to send in body n paint take 1 week time check ....again I buy this car I tot is give me more COMFORTABLE at the end is more TROBLE .Taking a lot my personal time leave to take care of this car .
I hope have some one from Honda to contact me for more detail .0132462467or [email protected]
Cindra Send email
 
Apr 14, 2018

Boots leaking

I send in to HZN glenmarie service centre Check&Check after tell me no leaking ,**not solve **after tat i send in again 12/4/2108 after 3 day SA call me say can't solve need to send in to body n paint ....
To who may I concern ,
This car already 3 years ++ ,still is the same keep sending check & check & check ,but all is the same thing ,I buy this car I tot is give me more COMFORTABLE at the end is more TROBLE .Taking a lot my personal time leave to take care of this car .
I hope have some one from Honda to contact me for more detail .0132462467or [email protected]
chumailoe Send email
 
Apr 10, 2018

Repair & repair ,Check&Check

To who may I concern ,
This a first time I buy car and I bought an HRV car already 3 years ++ ,still is the same keep sending check & check & check ,repair & repair & repair but all is the same thing happen for the SOUND of the .I buy this car I tot is give me more COMFORTABLE at the end is more TROBLE .Taking a lot my personal time leave to take care of this car .
I hope have some one from Honda to contact me for more detail .012-3096479 or [email protected]
Roger Wong Send email
 
Dec 19, 2017

Poor efficiency

Minor damage takes more than 2 weeks. No update so far. May be still queue up in panel workshop, waiting for replacement parts, exposed to weather. Not efficient. Call up service center, reply is no idea when completed fixed n delivered, no dead line. Is not the way to treat buyer.
Selvi Arumugam Send email
 
Dec 8, 2017

POOR CUSTOMER SERICE

TO WHOM IT MAY CONCERN,
I bought my honda civic last year in Tian Seng branch(Ipoh) & serviced my car there all these while. Recently i sent in my car due to sound in dashboard & fixed it. After some time, i notice water on my dashboard, right above the air cond. When i called the service center to get my car checked on the date i could take my car for checking, the front liner told me they are fully booked but i can still walk in & might need to leave my car for 1 or 2 days there. I told the person that i cant leave my car since i have no other transport & they should take responsibility on the issue. But they say they cant do anything about it. So i called the other service center( Ban Hoe Seng), again the front liner (indian female) said the same thing to me. They can do service but STRICTLY no checking on my complaint on the day. She was rude & have no menace talking to customer. I seriously dont understand why all the honda service centers have these kind of unprofessional staffs as front liners. And why cant honda take responsibility on the problem caused by them?The worst part is my car agent telling me that the staffs in the service centers are not honda employers so they wont actually take responsibility to fix our complaints. Is this how honda treats their customer? It's very very disappointing to be honest. Seriously honda must take this into consideration since we are paying huge amount of money to buy their cars but being treated like this.
Cheah Swee Tee Send email
 
Oct 10, 2017

Rusty on the boots running channel

Honda City 1.5 E
Bought 22nd Dec 2016
First 1k inspection on Feb 2017
First Service May 2017 less then 7k km.

I complain the boot running channel rusty on 1st inspection and was told to go back wear you purchase the vehicle. So I brought up this matter during my first service with the service adviser and submitted the warranty claim and was rejected without any reasons.
Who should i talk to in Honda Malaysia which dealer cannot do anything.
Even national car perdua rust protection also got 1 year warranty.

Regards
Cheah

Rusty on the boots running channel

Cheah Swee Tee Send email
 
Oct 10, 2017

Rusty on the boots running channel

Rusty on Honda City
Bought on 22nd Dec 2016
Inspection on Feb.2017
1st service on may 2017 milage less then 7k

I took my car for my first 1000km inspection in Bilux service center and complain about the rusty on the boot channel and was told to sent back wear you bought the vehicle. Then I sent for my first service in Kajang and told the service adviser regarding the rusty on my vehicle after he submitted the warranty claim and was rejected. No explaination?
sargu Send email
 
Sep 26, 2017

air bag

Hi,

I was informed that the airbags for my Honda Civic needs to be changed


I informed a staff by phone that I have sold my Honda City JJK5229 in 2016 in JB. Your staff informed me that they will check with JPJ to whom the car was sold to as I cant remember the details as the deal went through a second hand dealer.

I am still receiving sms and mails regarding this matter. I have shifted to KL and the mails are sent to my old address .

Will appreciate if this matter is attended to.

Thank You
sargu
Jayaletchumy Send email
 
Sep 23, 2017

Bad service - Kah Motor Chan Saw Lin

I am unable to wind down my car window ( W 1126 J). I always service my car Kah Motor in Jalan Chan Saw Lin and none of the foreman had checked my window until I found out the defect.

My car is under warranty. I came to repair to Jalan Chan Sow Lin service center on 23 September 2017 at 2.45 pm. The service staff here refused to repair my car and asked me to comeback on Monday. I am going back to outstation today and unable to comeback on Monday. I have to fix my problem asap since this is a serious problem. I hope Honda Malaysia understand the severity of the problem.

I am very disappointed with the service center. Please assist me.

Thank you.

Regards
Jaya


PAYYONG Send email
 
Sep 21, 2017

BATERY CIVIC 1 YEARS 1 MONTH

Good afternoon,
Saya nak complaint tentang batery honda civic , WHY Cannot claim batery ,Saya beli kereta honda civic turbo 1.5 (2016) ,
pakai kereta ,baru 1 tahun 1 bulan, batery sudah habis,Call office honda ,cakap tak boleh claim sebab sudah lebih 1 tahun,
lebih km20,000 tak boleh claim ,Mana boleh macam tu,
CUSTOMER BUY HONDA CAR SEBAB YAKIN TERHADAP COMPANY HONDA,
SEKARANG MASALAH SUDAH KELUAR SEBAB BATERY BARU GUNA 1 TAHUN 1 BULAN ,TAK BOLEH CLAIM LAGI..
SERVICE MACAM TU TAK BOLEH CLAIM BATERY, CUSTOMER SUDAH MENYESAL BELI KERETA HONDA,
( LAGI PUN KERETA CIVIC TURBO BARU LAGI )
SEKARANG SAYA TIDAK YAKIN TERHADAP HONDA LAGI,

SEMUA BATERY BOLEH TAHAN KURANG-KURANG 2 TAHUN,WHY HONDA BATERY TAK BOLEH TAHAN 2 TAHUN,
STAFF SANA CAKAP SEBAB ELECTRONIC CAR PAKAI BATERY BANYAK JADI TAK BOLEH TAHAN LAMA,
MACAM TU CAKAP ,SIAPA NAK GUNA HONDA LAGI,




I THINK HONDA HAVE TO THINKING ABOUT CUSTOMER COMPLAINT THE BATERY WARANTTY 1 YEARS ONLY
AND SYSTEM HAVE TO CHANGE.
yee891 Send email
 
Sep 19, 2017

civix x 2017 steering leather peel off

at 1st feel got some rough on steering leather
aftrer few mths its start crack n peel off
a few member frm northern civic x whatsapp group hv same problem
read frm civic x forum oversea also hv same prob
http://www.civicx.com/threads/steering-wheel-leather-cracking.3694/

its confirm is material & manufacturing defects!!!

[email protected]

civix x 2017 steering leather peel off

Jong Li Ping Send email
 
Aug 31, 2017

Poor customer service, Jimisar Kuching, Sarawak

I bought a new honda city 3 years ago. Some time in June i sent my car for scheduled servicing. 4 days later the reverse sensor was spoilt. It gave a continuos sound instead of beeping sound. I called Honda Jimisar to make an appointment n the personnel told me the sensor was spoilt. They do not have the spare parts n i have to come another day to get it changed once they had the spare parts frm KL. 1 month plus later the reverse sensor went crazy again.

I called Honda Jimisar to make another appointment. I sent my car n waited 1 whole morning till afternoon. They cannot diagnosed what is wrong n decided to play around the reverse sensors by changing the positions. The next day the reverse sensors went crazy again. If your technicians cannot do a goood job i think Honda should either fore them or send them for peoduct updates for new cars.

I regretted buying a Honda car. My old car was a Toyota Vios and the customer service is good compare to Honda - sucks!
staff Send email
 
Aug 21, 2017

ARREARS SALARY

I want to complaint Tian Siang Auto Care Sdn Bhd (Honda Ipoh) ARREARS MY SALARY for a few months ago after i resign my position. After 3 months probation without give me any confirmation letter. Confirmation letter clear indicate will increase salary at the next month. But at the next month when i'm saw my salary pay slip without increase my salary. BAD FAITH. Service Department Manager MR ALEX unfair in handling matters.
polyanna Send email
 
Jun 13, 2017

T&G loss

This is to lodge an official complaint to Honda Malaysia on the loss of my Touch n Go card which had caused me an extremely bad experience with Honda.

I wish to highlight that upon handing over the vehicle key to the person in charge, I was not informed to remove my valuable belongings from the vehicle. In view of Honda being a reputable International brand, I was confident
that the service centre is practicing a high standard of service with capable technicians of high integrity. Therefore, the Touch n Go card was not removed from the vehicle. Sadly, upon my own findings with friends and colleagues,
I was made known that similar cases did happen to some of them as well. My Touch n Go card was replaced with an expired card and I only realised this yesterday when I was traveling long distance to the north. My card has a balance of approximately RM87.00. This had caused a great frustration on me.

As a reputable international brand, you should ensure that these kinds of incidents do not happen by having all standards operating procedures of your own. For your information, I am working in one of the media company and
I am capable of escalating this issue to a higher level and even to the public at large.

As a result,I seek for immediate rectification on this issue and to replace with a new Touch n Go card with a refund amount of RM87.00.
Tan Hoehing Send email
 
Jun 3, 2017

Assembly Fault

Dear Sir,
I have bought a Honda HRV recently. When I was getting my dash camera fixed, I discovered that the dash board has not been properly assembled. Attached are the photos which explain by themselves.

How could I get the assembly fault rectified?

Your kind attention would be very much appreciated.

Regards.
Tan HH

Assembly Fault Assembly Fault

anfieldarie77 Send email
 
May 17, 2017

Dash board calar & Lampu hadapan kiri & kanan berkabus bila waktu hujan

saya telah membeli Honda City model 2014 V type.Dash board bercalar di bahagian depan pada hr pertama ambil kereta.Lampu hadapan kiri & kanan berkabus apabila memandu di dalam waktu hujan.Minta pihak Honda Malaysia ambil tindakan.Saya beli kereta di Multipac Motor Rawang
howietan Send email
 
May 8, 2017

Bad service from Kah Motor Chan Sow Lin

To : Managing Director and CEO Honda Malaysia and Management Team,

Dear Sir,
This is regards to my booking of Honda Civic. i have made booking fee with Kah Motor Chan Sow Lin during mid of April. i was told by the sales advisor named Max that my new car will be available by May. and today is already 8th of May, i have been calling several times to Max to ask for the status of delivery. During 2nd of May, i have called many times but yet no pick up from him. he did not even bother to return my call at all on the same day. i have even left my message on whatsapp and yet still no reply from him. Finally, he returned my call the next day saying that his boss is oversea until 8th of May whereby he couldn't get any update regarding the car delivery status. he promised to revert to me by 8th of May. And today i have made several calls again to him and yet no pick up again from him. this guy is totally irresponsible. i hope to get answer from Honda Malaysia on this matter.

please do understand that i'm a consumer that should have the right to know my car delivery status unlike Kah Motor Chan Sow Lin sales advisor does not bother to serve me again after i have made booking on it.
From : Howie (012-2721443)
Caseyfong2020 Send email
 
Mar 11, 2017

Faulty reverse sensor

I bought my Honda City GM6 in year 2014. Less than 3 years, my reverse sensor spoilt. Then I went Perringit Honda service centre at old klang road and get the replacement done. In less than a month, my reverse sensor back to square again. It's beeps non stop when I shift my gear to reverse mode. What's is this? This is so dissappointing. Why Honda has such poor quality parts?

I hope Honda Malaysia can look into this.

My contact number 017-3663 825
penny_1205 Send email
 
Mar 10, 2017

Honda HRV

Hi Honda customer services,

I want to make a complaint about my vehice honda HRV.My Car plate no is WB 2612 V. This happended since by last year Aug'2016. My HRV was bought on Aug'15, but not enought of 1 years my car already water leakage at the 2 front & back door and make my all car carpet wet. I already sent my car to Honda service at kuchai lama for 4 times, the lastest is by last sunday (05.03.17), but this issue still cannot fix & happen again & again, this is make me very dissaipointed about Honda.

This issue already me stressful & sad because why my car sent to services centre 4 times but still happened again.

May i ask Honda Malaysia can give me a properly explanation why & how to resolve this problem of my vehicle? I did not want to waste my time to go services centre & take time for checking it anymore.

I may look forward to your fast response within this week and receive an appropriate solution on this issue.
Joycechia Send email
 
Feb 21, 2017

Poor Service from Taman Daya @ Johor Bahru

To whom may it concern,

I am deeply upset about the service given by the Honda service outlet at Taman Daya and would like to raise my concern & experience.

On the 29th January 2017, My car model Honda Civic air-conditioning unit went faulty, as a car user, I had to spend most of my work time travel on car, I could not bear to have these prolong issue, to resolve it soonest as possible. But understand that due to Chinese New Year Honda service centre is close. So I went down on 7th February 2017 to the respective outlet hoping for a quick fix.

Upon request of servicing of my car at the mentioned outlet above, I spent half a day for your technician to identify the underlining problem. The technician told me that it's the aircon compressor faulty but had run out of spare part, I was ask to wait for 7 days and get back to me when the spear part comes. Hence, i waited 7 days without aircon and no one contact me on the follow up. So I decided to head back to the service outlet to check. To my surprise, the spare part did not come, no one called to inform me. Moreover, they request me to WAIT for another 14 days. Now 2 weeks has passed. I had yet to receive any update from your customer service. To expedite the process, I know that I can't rely onto the service centre but to reiterate the issue several/multiple times by calling in at number 073527733, A Customer Service Officer (CSO) Ms Annie attend to my concern, to cut Long story short, she did not resolve my issue despite promise me to call back. The last call with her pertaining to our conversation is that, she promise to call me back this Friday on 24th February 2017 to service the aircon compressor. But I don't wish to take anymore step of faith, thus I want to escalate the issue to higher authority.

As a Honda user, I would like to know how can Honda compensate my lost of time and the unnecessary causes of delay.

I look forward to your quick response within this week and to receive an appropriate solution on the issue.

Regards
Joyce Chia

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