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Macys Worry No More Protection Plan

United States,

Consumer complaints and reviews about Macys Worry No More Protection Plan

Stormey Send email
Apr 16, 2016

Warranty and Exchange policy

I am going to do everything in my power to get a class action lawsuit started against Macy's furniture warranty and exchange policy. I can't believe the companies consumer practices. The reprehensible consumer purchasing practices should be challenged. Stayed tuned. I am on a mission.
cicinl Send email
Mar 8, 2016

fraud advertisement

I purchased my couch with this warranty on 9/14/2008 and would like to get the money back since I never claimed to use the service even more. I read through all details on invoice and brochure and didn't find any information such as phone number, website, or email to contact. Eventually found information online and it indicated the claim period was 90 days after 7-year purchase so I wasn't qualified. On the brochure, there was no this note at all. This is definitely fraud advertisement to make free money.
unsatisfied Send email
Mar 3, 2016

Big Run Around

This Warranty Plan is more trouble to get action and service than it is worth. I'd rather call in a furniture repair of my own and have this recliner that is stuck up in the air fixed. I am wondering if there is a class action suit against this company. Macy's should be ashamed for selling this policy. I will never buy another piece of furniture from Macy's again.
joan43 Send email
Feb 22, 2016

90 day expiration

I bought furniture in Nov. 2008, never mad a claim. Went into Macy's Oak Brook, to get my money back, they told me I had to call customer service. This was in January. I finally made the call today, they told me to go on line to file the claim for the money. Now I am told it is past the 90 days. I can't find 90 days anywhere on any paperwork I have here. This is a total rip off and should be investigated. No wonder Macy's is in the toilet. I will never make a large purchase ever again from them. I long for the days of Marshall Fields.
sunita D Send email
Feb 16, 2016

They would make it worse

Bought WNM plan with Macys on dinning chairs and a whole host of other furniture. My first claim was rejected for really stupid reasons. Like i called a few hours later than i should have. Anyway, the next claim, they sent a guy to clean, that made the spot look worse. When i asked for a replacement, they sent a chair that was broken (wobbly as well as completely different color vs. the one before). So now i was left with 3 chairs only with my breakfast dining set. The 4 chair has to be discarded and cant be even put together with the rest 4. I called practically 10 times and they kept shuttling me between macys and worry no more customer service and it was unbelievable. Both of them kept passing the blame on the other, leaving me in limbo. Now, my whole dinning set is useless and would have to buy a new one, as it is kept in the center of the house, and looks awful with 3 chairs. I wish someone could help me sort this out.

Take my advice, DONT BUY WORRY NO MORE. Trust me its a huge hassle! How they clean stains is a joke.. you can do it better and the hassle you have to go through for replacement is an ordeal. Save your money
vkd2057 Send email
Feb 10, 2016

Waste of Money

I wish I had checked these boards before I bought into the Worry No More scam. I trusted that Macy's would not be pushing a low-quality service, so I bought it. I wasted $109 on "coverage" for a 4 x 6 expensive rug that, when I went to make my claim, was not covered because I waited too long (I didn't want to bother with it over the holidays and did not realize I had just a few days to report it.) I called Macy's to let the know how unhappy I was. I spoke with 3 different people who said a manager would call me back. No one did. This poor service by Macy's, along with the garbage product of Worry SOME More, means that l not be buying from Macy's Furniture again.
landis29 Send email
Feb 8, 2016


fdavidm Send email
Jan 28, 2016


I purchased about $25K worth of furniture from Macy's, when I moved to California two and a half years ago. With that furniture I also purchased Premium Worrynomore insurance. At Christmas time this year, I noticed that the finish was lifting from my dining room table and my matching credenza. I filed a claim with Worrynomore. They tried to play games with me, but I'm a persistent fellow. First, they tried to tell me that it would take 14 business days to send an a representative out to look at the damaged furniture. After 14 business days, I still had not gotten an appointment for the examination. I called Macy's Customer Service and they tried to give me a song and a dance about how they were a separate company and I had to deal with Worrynomore directly. I would have none of that, and screamed at the Macy's Customer Sales Representative, informing her that Macy's sold me the insurance and they had to deal with this. Finally, I got an appointment. The representative that came to examine the furniture couldn't have been more professional. He told me the credenza and table were clearly damaged and defective and required an excessive amount of repair time. Hence Worrynomore should approve a full replacement.

Worrynomore never called me to follow up. When I did call them, they gave that 14 business day turn around BS again. I told them the representative's report was already on-line and I had a copy of it, and they needed to respond or else I would file a complaint with the Better Business Bureau. I did get a call back at which time I was offered $350 to keep the furniture as is or a replacement of the damaged pieces. A $350 refund for $3,000 worth of furniture is ridiculous, given the damage was so extensive, so I opted for the replacement.

Worrynomore then tried to provide a replacement of only the credenza and table, which was unacceptable to me because I purchased the table as part of a set with 8 chairs. I found in the worrynomore contract that in cases of items sold as sets, it was responsible for replacing the entire. I threatened to sue. I also called Macy's Customer Service and informed Macy's that I planned to call the Action Reporter on KESQ, my local ABC station, and ask them to do a story on this scam insurance that Macy's pushes. The Macy's Customer Sales representative offered to resolve this issue, which mercifully she did. I got to pick out a brand new dining room set and credenza, since my original set was no longer being manufactured.

The scam doesn't end there however. After picking out a new set, I was informed that I would have to pay $200 for delivery and if I wanted my new set covered by insurance, there would be another $400 charge. A total rip-off, given that the original insurance still had another 4 1/2 years to go before it expired. I also didn't see why I should have to pay delivery fees, when worrynomore was responsible for a full replacement. I found Macy's on that and I did receive a waiver of the delivery fee.

Here's the real problem. I was told I had to actually pay in full for the new furniture before they would issue credit for the damaged pieces. I was unhappy with having to add $3000 to my American Express credit card tab, but I did that. Once the new furniture was delivered however, I didn't receive my credit from Macy's for the damaged pieces. After more phone calls, I was told once again the credits would take 14 business days, which totally infuriated me because my credit card statement was about to close. I decided to handle this problem by calling American Express and disputing the charge. WOW! That prompted Macy's to quickly issue the proper credits. I recommend everyone to use American Express for this purpose, since they advocate on behalf of the consumer, not the vendor.
OBXFAN Send email
Jan 26, 2016

Worry No More small print

I purchased a leather power recliner from Macy's and was sold a Worry No More (WNM) Premium Plan. The salesman told me there were no exclusions. I expressed amazement, stating I expect there had to be SOME exclusions. Since my delivery was scheduled for two weeks into the future, I decided to purchase the plan and evaluate the four-fold shiny contract given me. In the small print, there appeared these two sentences: "See Consumer Service Agreement for complete coverage and exclusions" and "In the event of a discrepancy between this document and the Protection Program Certificate, the Certificate shall govern." Thus, the small print referred to two additional documents I needed. I went back to Macy's to get these two different documents and was told I had to contact WNM. No reason given for why these two documents were not provided at time of purchase. When I call WNM, they said they couldn't send me the documents because my furniture was not delivered yet. Two weeks after delivery, I would receive them. When I explained I wanted to evaluate what the exclusions were BEFORE taking delivery, they claimed there was nothing they could do. So, after reading all of the complaints on this site, I'm heading to Macy's to cancel delivery and request a refund.
liyv Send email
Dec 29, 2015

Deceived Worry No More plan

I was persuaded to purchase so called Worry No more plan a few years ago. I was promised that I will get $200 Macy's credit if I don't use the service after 7 years. No mention that I need to file a 'CLAIM' to get the refund!

I just learned that I am not eligible for the refund if the time elapsed 90 days after the 7 year period.

The sales person clearly didn't tell me that. What a bomber.
shajada Send email
Dec 10, 2015

Dont but worry No More

I have purchased from macy's Sofa and Love set. it had few cut by nephew and I called worry no more. The representative said it's peeling and cant cover by worry no more. When I was explaining she hung up on me. Tried to call few times no answer...
Krisb88 Send email
Dec 5, 2015

Unprofessional and unhelpful

Tried to file a claim as the fabric cleaner they had given us stained the couch and has changed the texture of the fabric, the two women, including the supervisor, I spoke with were extremely unhelpful, kept interrupting me, and were very unprofessional in the manner of which they spoke to me. I will never purchase furniture from Macy's again or use Worry No More as a warranty and advise anyone to do the same. They will try to find any loop hole to not bring out a technician and service your claim and treat their customers with disrespect.
coco10 Send email
Nov 25, 2015

Worry no more LIE plan

Seven years ago I bought a bedroom set from Macy's. I bought the extended warranty worry no more plan. I love the bed set, after five month of having the set a piece of the wood veneer chipped. I called worry no more to file a claim and they told me it was not covered for repair, then I asked them what was covered they said Nothing. I was so upset I asked for my money back, then the representative said I would have to wait seven years before I could get the "Credit Certificate". Finally, seven years had passed I requested the the "Credit Certificate" that you have 90 DAYS to purchase from ONLY the Furniture section and It can only be furniture/ mattress or rug. Okay this is in writing under the contract. When I received the worrynomore it was not a "Credit Certificate" but a Voucher that states "IF YOU PURCHASE MERCHANDISE AND YOU RETURN THE ITEM YOU FORFEIT THE VOUCHER. What they are saying is "YOU LOSE SUCKER" all the money you gave to do nothing, NOW if this statement was in the original contract then yes you got me, But guess what, It is not, THIS IS A LIE they slip in the the small print on the Voucher TO KEEP YOUR MONEY, this is why they changed the name from "Credit Certificate" AND THEY ARE GETTING A WAY WITH IT. They had me jumping through one loop whole after another. NOW, I hate Macy's furniture, they suck.

What a RIPOFF!!!!!!
claudia1437 Send email
Nov 20, 2015

Macy's Leather Sofa seat sag

I bought this sofa from Macy's in Sunrise Mall. I told the sales lady that I did not want the warranty, it was billed to me anyway.
I have copy of email between her and I about the situation. As I have read all the reports above about warranty scams from Worry No More. I am very upset and would like my cushion filled with more foam or whatever needs to be done. I am seriously thinking of turning them into the Better Business Bureau or KCRA 3 for action.

If you intend to help me out here, please respond ASAP or further action will be taken.
waynemmacewich Send email
Nov 8, 2015

unable to use voucger

Just received my Worry No More refund voucher (199.00). When I took it to Macy's furniture store to buy new lamps I was told that lamps were not considered furniture and that I could not use it . Lamps are considered accessories not furniture ??? So, I can buy a lamp and accessorize it with a table but I can't buy a table and accessorize it with a lamp.. If you sell it in a furniture store and I buy it in a furniture store it's FURNITURE !!! . I've been ripped off Send email
Nov 4, 2015

Terrible Company and Treated like dirt

I have had to make over 15 calls to Worry No More with the same stories over and over again with no resolution. They continue to transfer me to voicemails that don't work, provide promises they don't follow through on and the customer service is no service at all. I would fire an employee who acted that way to my customers. I am a loyal Macys customer and have bought 2 couches at Macys with 2 warranties in the past 4 years and I feel like I was scammed. Over 6 weeks later I still have nothing, except lots of bad treatment on the phone and lies. DO NOT BUY THIS WARRANTY. Frankly, this is disgusting that Macy's offers this product. When you call Macys, they say they will transfer you to "Macy's Worry No More", but when I called Macys' to complain, they say they have nothing to do with the company....even though they can it Macy's Worry No More.... Terrible
knwright Send email
Oct 2, 2015

Warranty Repair/Replacement

I have an open claim with Worry No More and have been constantly given the run around regarding what they are going to do. I wanted the sofa repaired but they determined that I could get a full-price replacement for this piece. I have been waiting for over two months and am so tired of having a broken/non-working sofa. Every time I call in I get a different story and everyone is forever blaming someone else for the delays. I have NEVER had such a problem with any purchase of furniture in the past but after going through this ordeal, I will never purchase furniture from Macy's again.

I have confirmed that Macy's has eight of my same sofas in stock but Worry No More has to make it happen so a new sofa can be delivered. What a scam!!!!
williemay bellamy Send email
Sep 3, 2015


The complaint is the same, a RIP OFF! I called Macy's warranty service and did not receive a satisfactory answer. The representative took the information and asked how long did I notice the damage, and I said ABOUT a month ago meaning it could have been less than a month, which I was reminded by my daughter that it was about 2 weeks prior. As a senior citizen, there are times when one gets days and time frames mixed up. However, I didn't know that by saying about a month ago, it would cancel out my warranty service (HAS TO BE WITHIN 15 DAYS OF YOUR CALL) who does that? Raymour and Flanaghan has a better "furniture warranty" and is more customer friendly. Also, there technicians are not "Highly" trained furniture experts. Sometimes the repair makes it worse afterwards.

Two other relatives purchased furniture from Macy's in the last several months and they both have experienced the SAME problem (Damage products) with the quality of their purchase. Need I say, we all will NEVER purchase furniture from Macy's again.
EllenMary Send email
Jul 10, 2015

WorrynoMore Fraud

I have repeatedly attempted to get Macy's to honor the terms of the WorryNoMore Funiture Protection Plan that I purchased in 2012, to no avail. Again, yesterday I called 1-800-916-6229 and spoke with Laurie. Though the warranty Macy's sold me states "For Damage to wood......Chips, Dents and Gouges ARE COVERED", Laurie repeatedly stated that there was an accumulation of damages to both my dresser and the slat of my bedframe as I once again explained that the damage that I reported is INDEED COVERED and still NEEDS TO BE FIXED. The UNITERS warranty states exclusions "General soiling and wear and tear are defined as a gradual buildup or accumulation of dirt, dust, body oils, perspiration, and/or other damage that cannot be attributed to a single occurrence." None of these describe my claim, as my claim involves a SINGLE occurrence to the dresser as well as a single occurrence to the slat on the bedframe (the one I previously mentioned in both emails, phone calls, and formal complaints). Laurie refused to do anything to correct the errors that were made by the Denial Dispute Department so I asked to speak to a supervisor. I was put on hold until a pre-recorded voice message stated that a supervisor would call me back. No one returned my call.

Interestingly enough, when I was speaking with Macy's WorryNoMore customer service representative (Laurie), she stated that there was an accumulation of damages on the dresser according to the pictures that were taken. I again stated that there was ONLY ONE SINGLE DENT on the dresser, as was evidenced in the photos. The "damage" that Macy's and UNITERS is calling an "accumulation of damages" is THE CHARACTER OF THE WOOD THAT IS EXACTLY AS IT WAS THE DAY THE DRESSER WAS DELIVERED TO MY HOUSE. Only now, they are calling the character of the wood an "accumulation of damages". Laurie insisted that there were numerous dents on my dresser. She had no idea what she was talking about and there was no truth to the statement she made. She had completely overstepped her bounds on this one. I doubt service reps are hired to make unjustifiable accusations and/or assumptions, and I doubt they are trained to disregard and dismiss customers' valid complaints as Laurie did with mine.

I am beyond frustration with this company and their service reps.
E. Nash Send email
May 20, 2015

MACY'S "worry no more" rebate NO THANK YOU

I bought it, did not use it, and went to buy a piece of furniture on-line on Macy's. web site. This is allowed.

Macy's has more "EXCLUDES" then listed when it comes to what you can and can not buy, not shown on the final voucher. Can not buy a "direct ship item" even if it is on the furniture page. Only purchase the items that they have to "ship, deliver, and set-up" (of course more money), or per the customer service department, the "phone in items" only.

Wow, my original sales slip, flier, and the warranty paper work, does not state this. Called, and called another and another, only to understand that: "Macy's will allow the sale of and cover the items that they can sell you the "worry no more" program on". So, they don't back all products they sell, only select items, "because they don't monitor the furniture pieces, that ship directly from the manufacture". "And that furniture on-line, that is marked "ship directly to the customer" is "NEW" to Macy's. (18mos. or so)" "therefore Macy's and the salesperson could not inform the customers of this info, if they bought the program before this time frame".

Wow again, so I read the print out on my "NEW" voucher (dated 3-16-2015), " Voucher may be applied to only a single purchase in the furniture, mattress, or area rug department. (Excludes furniture accessories). Valid up to 90 days from issue and has no cash value. Merchandise that is returned will forfeit voucher. Sales Associate process as MOC." NO MENTION OF EXCLUDES DIRECTY SHIPPED FURNITURE.

Well, I sent this info to the FTC, or Federal Trade Commission office. They look into loop-holes that: may or may not be fraudulent, deceptive and unfair business practices. This lends a NEW meaning to: Be a smart shopper.
RosieJ Send email
May 8, 2015

Worry No More Warranty Scam

I purchased an upholstered chair 7 years ago and against my better judgment got talked into getting the Worry No More protection plan. The sales lady was very aggressive and kept telling me I had nothing to lose because if I never had to use the plan, I would get MY MONEY back in the form of a GIFT CARD which I could spend at Macys for anything. Afterwards, I had immediate regrets and felt I had been snookered, and boy was I correct. I swore at that moment I would never buy furniture from Macys again, and I made sure I put a reminder on my electronic calendar for exactly 7 years later to get my gift card.

Well, it's 7 years later. They have a faulty website with a final "submit" button which returns an error message. I think they do this on purpose. I called, and after a long wait, was told to hit the submit button twice. That did the trick. If they know that, then why don't they fix it?

I then received notification that I had been approved for my "give back" which is NOT a gift card, but in fact a VOUCHER, that can ONLY be spent on furniture, a mattress or an area rug. It cannot be spent on a "furniture accessory" and it is only valid for 90 days after it is issued.

In other words, the sales lady 7 years ago fraudulently claimed that I would receive my MONEY back so I had nothing to lose. It is a RIP OFF. Stand your ground and say NO to their aggressive sales pitches, or better yet, DON'T SHOP AT MACYS FURNITURE.
Brigitte1021 Send email
Apr 16, 2015


Don't walk RUN away from taking this option. The "worry no more" is an absolute joke. When you have an issue you get a MAJOR run-around.
I usually do not buy into the extended warranties offered on various purchases but I fell for this one as the Macy's salesperson was very enthusiastic
sounding about this particular warranty. Don't bother to buy it, if you do worry a LOT.
char8488 Send email
Dec 16, 2014

Poor Customer Service

It's been over four years since I purchased the worrynomore protection plan through Macys. When I called today to inquire if an issue I was having with a piece of my furniture was covered, I was initially pleasantly surprised with the friendliness of the customer service representative. She was helpful and thought my issue would not be covered but would transfer me over to "them" which I guess was actually someone from worrynomore. The wait time was a while so the rep from Macys said worrynomore would call me back. So in less than 5 minutes I received a return call from them and instantly the representative had such an attitude in her tone when she said "how can I help you?" I thought she had the facts before calling me. I told her the issue and that I was wondering if it was covered and she said with a nasty attitude "Ma'am I do not know!! I will need to get your information." I gave it to her and then she asked "Now, what is the problem?" So I told her AGAIN and before I could finish telling her, she quickly says "No it's not." What a nasty, nasty attitude. If I ever purchase furniture from Macys or anywhere else that offers a protection plan through worrynomore, I will quickly decline.
Disgusted consumer Send email
Sep 2, 2014

Macy worry no more

Bought a lovely couch with a "worry no more great give back policy" from Macy's in Dec 2006 and carefully kept all the receipts and paperwork. Tried to file a Great Give Back claim this week, as did not need to call for service on my sofa.

Was told by worry-no-more that all such claims must be filed within 90 days of the end of the seven years. Does not say this anywhere on my receipt, or warranty info.

Worry No More obviously not in the habit of processing 'Great Give Backs" as that link doesn't even work on their website.Waited on hold for 37 minutes to speak to their rep, who found my original warranty, but told me it was invalid as not claimed within 90 days. Was told that was not their problem and it was a "Macy's issue" and sales rep should have informed me of the narrow Worry No More claim window when they sold me the policy.

I am a compulsive accountant type and nothing in my file folder on this warranty limits the claim window to 7 years plus 90 days from sales. As it was it took almost 2 months to receive my couch, and Worry No More couldn't even tell me if it was 7 years from the warranty sale or 7 years from receipt of the furniture. Obviously NOT in the habit of paying up. They also could not tell me if the 90 day window for claims was newly instituted or if it was in force in 2006 'as their records didn't go back that far', even though they could locate my warranty claim and read me back all the details about the couch I bought.

Then tried calling the Macy's customer service number that 'worry no more' gave me. Only 15 minute wait on hold this time, but told that Macy's didn't deal with furniture claims, and that I should call the furniture division at a different number that is no longer open.

Well, Macy's,I don't care that you feel this is a 'Worry NO More" issue, or a Furniture division only issue. But I feel that this policy SCAMS the consumers who buy anything at Macy's. Stick to selling quality products and stop trying to boost your revenue stream buy selling warranty products that you do not support. My consumer confidence in your institution no longer will allow me to do business with your company.

I can not imagine that old Federated Department Stores to have ever sunk so low.

Buyer beware!!
Anna Anna Send email
Jun 6, 2014

Macy's and UNITERS NA

Just like other macy's customers.

Do not buy any warranty for macy's furniture. Simply RIP OFF.

I just had glass mark on my table and they couldn't fixed it. The simple answer is this is accumulation of damages?????

Listen to this... When I asked them to just fix the glass mark, the answer is again accumulation of damages ? then it's a water damage ? What now it's a water damage.


I made a mistake buying this warranty at MAY'S

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