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Consumer complaints and reviews about NYCHA

Belle78 Send email
 
Apr 26, 2017

Disgusting new ghetto tenants.

This used to be a good neighborhood until they started taking in all kinds of people from who the hell knows where?! 484 East Houston Street was the best building in terms of cleanliness and respectful/decent neighbors. The past 2 years we've had at least 10 families move in with lots of dogs (which they don't ever clean up after) drugs and other crime going on in this building. I don't feel safe here anymore. Worse, my upstairs neighbor doesn't let maintenance inside their home for repairs whenever their toilet springs a leak, falling down to my bathroom. How am I suppose to go to the bathroom with water going down my back?? Oh and they love to throw garbage AND urinate out their window...what kind of adult does this?? There are kids living here which we're trying to raise right and are now exposed all of this and more. I really do feel like we're living in the ghetto now.
4/25/17
Shainarosa Send email
 
Apr 3, 2017

Pounding noise everyday from upstairs neighbors

Wow it is almost unbelievable and annoying how a parent allows their kids to non stop bounce a basketball at all times of the day. The pounding is so loud that it makes you want to go crazy. It has been numerous of times where me my mother and my younger sister had personally went upstairs as adults to tell them to calm it down. Mind you this has been happening for years. It gets worse everyday. We always try to solve issues between nieghbors before going to authorities about anything, but this is it. The last time I went to talk to the parent, she basically told me that it will not stop. Whatsoever she does not care and will not do anything about it. It's like she's doing it on purpose now because she is annoyed we keep informing her about the issue. I mean at least were not getting anyone involve. I get very bad migraines just like my mother and we cannot sleep or even be at peace at our own home... people need to respect others privacys. It's very disappointing. What can be done?
TheFuture Send email
 
Mar 9, 2017

Lobby door is broken

The lobby door at 312 Delancey street New York NY is broken for over a week strangers can enter the building without a key or entering passcode. Please fix it thank you!
DeeDee1209 Send email
 
Mar 5, 2017

STOVE

My Father has filed complaints with NYCHA Repairs, and the Manager For the stove in his apartment, maintenance fixed the stove 10 times in the past year for the same exact problem, he spike to the manager, she told him he cannot get a new stove. What the hell is the issue with housing??? They cater to the the ones who are always late with the rent, who make a lot of noise, who are very inconsiderate, but the ones who pay their rent on time,get no satisfaction. Also there are children in the apartment too. Can someone help my elderly Father please????
feelee Send email
 
Mar 4, 2017

drug use in building ,urine and broken door

I am a tenant at 4011 vernon blvd Queensbridge North houses.Drug use in building on 4th floor is affecting quality of life .We have people with breathing trouble and it goes on from morning till night.it is coming from tenants at 4011 Vernon Blvd Apartment 4d housing is aware plus there is tenant patrol and it still goes on . 4011 Vernon Blvd Apt 4D lic Queens Ny 11101. Also the tenants bring other people in building to get high with no respect and they urinate in elevators .If housing checks cameras they can identify the criminals that keeps smoking and urinating in public space. Please stop these people enough is enough.
wow Send email
 
Mar 2, 2017

Marlboro houses

It is unbelievable how on a daily tenants from th building are smoking marijuana in the lobby and no one cares they dont get kicked out for that though and police haven't been entering the buildings to check its just a shame the children and elderly have to deal with this on a daily basis smh then they post it on facebook like its cool way to go nyc really cracking down
Advocate Send email
 
Feb 26, 2017

No Stove/Gas for MORE THAN 3 MONTHS

I was appalled to learn when visiting a tenant residing at an apartment in the NYCHA Clinton Houses located in East Harlem, building 1405-1407 Park Avenue that its tenants have not had working gas for its stoves in a majority, if not all the apartments since December 11, 2016. I have been told that approximately 108 households have been affected by the delays in finding repair solutions. The tenants have been using hot plates in lieu of a working stove for nearly three months. As a result, they were unable to enjoy traditional holiday meals and are unable able to address their daily nutritional needs adequately. Many of the tenants are elderly and disabled who require adequate facilities to remain healthy. The fact that NYCHA has not been able to repair this problem in a timely manner is inexcusable.

What is NYCHA doing to address this issue and provide tenants reliable assurances that they will not have to wait another three months to take care of this problem? I do not believe that rent abatements have been offered to the families who need to use their own monies purchasing prepared foods in a neighborhood that is already nutritionally deficient in its food options rather than preparing cost efficient meals at home. Where does the responsibility lie for ensuring that this problem is fixed? I have little doubt that if this issue were to occur in a Park Avenue apartment building or neighborhood south of East Harlem, the problem would have already been resolved.

I implore NYCHA to take the necessary steps to fix this problem and provide equitable services. Complaints to public officials and NYCHA administration will be forthcoming.
Martinezjasmine83 Send email
 
Feb 18, 2017

No Heat since Christmas in my apartment

We have been complaining about the heat since Christmas and no one has been able to fix the problem. We are getting sick. I have a baby in my house and asthmatics here also including the baby. Tickets are being closed without any repair. It is also only on the H line. Can someone help us? We went threw a snow storm of tempertures below 20 without heat in a cold apartment. Someone has to know what can be done.
Tamana1023@gmail.com Send email
 
Feb 3, 2017

3 dogs in nycha barking all night

Dogs barking all night 3 dogs to be exact live in 2 bedroom and no children just 2 men and a lady they are 60 plus 70 and son is 40 shouldn't they be in a smaller apartment or senior building they address is 250 Clinton Street Apt 12A Newyork Newyork zip 10002
Gogogirl Send email
 
Jan 13, 2017

NYCHA - poor repair management

Looking at all the complaints on leak/plastering, my story is not new but seem to be a recurring theme. There was a leak somewhere on the upper floors and cause my bathroom wall to bubble, crap and look something like the surface of the moon. Also the wall under the wash sink was cracking to the point that there were holes that I could feel the disgusting smell from the garbage room/vent next door. We put in a request 6 months ago. The nycha people came to look at it, put plastering is needed. We asked if they could fix the underlying problem because every year we need a repair for the same reason. The guy said the only thing he could do is put in plastering assessment for us. So we said fine and he said we had to open a new work ticket for plastering. For the new ticket, we weren't that lucky to even get a person to come. A notice was stocked to the door two days before the scheduled day that "we came but no one was home". When we called the 718 number and told them what happened they said the ticket is now closed nothing they could do except opening new ticket (huh? They did nothing and closed the job?) So no wonder the tax payer money is wasted to pay for worker who did nothing and can't follow appointment date. We had to wait a week for the new appointment and again they wanted to do the old trick coming a day early. Fortunately for me but unfortunately for them I was home sick. When I confronted the guy he said "oh I just have some free time so I want to see if I can finish some tickets for tomorrow." What a nice excuse. If I would not have been at home he would just close the job and tell his boss he finishes. So finally the actual plastering job was scheduled 6 months later (in between there were other people who came and looked at it. They didn't do anything, just looked). One guy came and said he's from the painting department to make sure is indeed plastering not just paint is needed. When I asked him if we could put in a painting order (obviously after plastering, painting is needed), he said no, I have to wait until the plastering is done and there's wait on painting too. So I asked what happens if by the time I get a date for painting is much later and the plastering may need to get redone. He indifferently said then that's too bad. I said wouldn't it make more sense that after the plastering is done a painting job can simultaneously get created as we already knew it is definitely needed. He said plastering and painting are two departments and he only handles painting. And I would have to creat new ticket for painting later. Then came plastering day, two guys came to do the job. One more guy came briefly to take down the wash sink. We asked when he'll put it back he said we have to put in a new ticket for that! So we did. Again they came a day earlier than the appointment when we called the management office they said no appointment is needed but they closed my ticket. And we asked when they'll come again they said we have to get a new ticket again (what? You just told me no ticket is needed and now you ask me to get a new one). Anyway our bathroom is now left without paint wash sink taken down and potentially more leaks before the painting. Just because I live in affordable housing is it mean I have to get treated much respect? Housing repairs are never done the proper way and I am risk of losing job because keep taking days off waiting for these unnecessary inspections over and over again and no job gets done.
CheRob1372 Send email
 
Jan 6, 2017

TRANSFER

MY SON HAS BEEN DETAINED BY NYPD. HIS FRIENDS AND ASSOCIATES ARE HARRASSING THREATENING ME CONSTANTLY. THEY VISIT MY HOUSE AND REFUSE TO LEAVE WHEN I ASK THEM TO LEAVE. THEY HAVE ALREADY KICKED MY DOOR OPEN ON 2 DIFFERENT OCCASIONS. I AM A DISABLED PERSON WHO IS EXTREMELY AFRAID. PLEASE TRANSFER ME AS SOON AS POSSIBLE
rubbermaid Send email
 
Jan 5, 2017

No Heat

NYCHA Cypress Hill
700 Euclid Ave . I have been making a no heat complaint for about 8 weeks now. They keep closing out the tickets within 15 mins of receiving the request. My MOTHER apartment is always cold . Sometime when it come up the radiator is warm but in her room their is not heat at all. we all humans living in the NYCHA deserve heat on especially when the temperatures are low 40 degree home bound and a senior . Her neighbor on the 6 floor has the same problem she stay in her bed to avoid the cold apartment. It a shame when you paid you rent and can't get heat need help.
Countrygirl Send email
 
Dec 18, 2016

NYCHA Cypress Hill

495 Fountain Ave. I have been making a no heat compait for about 3 weeks now. They keep closing out the tickets within 15 mins of receiving the request. I make about 6-8 complaints a day because no one comes out to check in see. My infant son keeps getting bronchitis and the doctors are afraid that he might catch the pneumonia (inside the house..smh). But I should not have to mention my son to get the work done because all humans living in the NYCHA deserve heat on especially when the temperatures are low. Then if one person call and say it is too hotthey cut theheat off for the whole building. I was told by a worker when he showed up and said your pipes are fine there was just a request for too much heat. But I havesince mad repair request because nothing continues to come through these ice cold pipes. I have a friend who husband is a lawyer and his firm wants to take on my case to sue. Because he said that the issue is withthe workers and how they feel to do ho they want. I just want heat. I am tired off running my son to the doctor or making my children sleep in CLOTHES AND COATS because the temperature inside reads 45 degrees.
HateNycha Send email
 
Dec 11, 2016

Heat and Hot Water

99 Avenue C, has not had heat and hot water since December 8, 2016 to December 11, 2016. We still have no heat and hot water the entire building has been calling 718-707-7771 creating tickets. The tickets keep being closed saying the issue has been fixed but that is false. It is now 29degrees outside and our families are freezing with no heat or hot water in our units that we pay rent and con-edison. New tickets created 17057291007, 17057291087 now lets see these tickets get closed without fixing the issues.
Tiffanymendez Send email
 
Dec 6, 2016

Nycha

SOMONE living in nycha and not on the lease no permission to live there and is withholding their income
chino Send email
 
Nov 30, 2016

Leak fix/ Need plastering

For a couple of months now I've been complaining about a leak. A leak which is causing the water to go through the wall in both bathroom and kitchen. Since sept, I have put in so many tickets through the calling center. I have try to speak with a manager here at this Development, in which I was never successful. Receptionist always tells me that the manager is unavailable/ at lunch or at a meeting. So many tickets that I have put in, so many time off work thinking they were coming to address the problem and fix the leak. I even went as far as writing the Chairman and putting in a complaint. (09/22/16. After putting in the complaint to the Chairman, a week later maintenance came out to fix the leak, at least that's what I believed at the time.The following day a man from housing came out to do the plastering, in which I thought he did a pretty god job plastering the wall. I even went as far as writing a compliment letter on 10/05/16 to the Chairman. Come to realize several days later the leak was still there. Since than I been complaining to housing, my wife and I miss a couple of days off work, because housing would call telling me they would out to my apartment that someone had to be home, and for what no one show up, and this went on for weeks. I'm exhausted. Maintenance finally fix the problem as of two weeks ago. Now I am left with two huge holes in the bathroom walls, not to mention the damage walls in the kitchen due to the leak. But now it seems like they don't want to plaster the wall. I put in a ticket last week, now Management tells me I have to put in another. I feel like this is a case of discrimination. Asking if someone can come out to supervised/ and assets this incident. All I'm asking is for the necessary plastering to be done. Thank you in advance...
Jvailes Send email
 
Nov 21, 2016

No heat

There has been no heat for 2 weeks in brevourt housing when i calll they say people complaining it is too hot last time the heat was on it wad 65 degree outside i have 2 small children an a elderly mother in my home an its to cold
Biancaolivencia22 Send email
 
Nov 9, 2016

Harassing tenants in apt 5b

The woman above us in 41-16 Vernon Blvd 11101 apt 6b has been banging on our pipes, our ceilings because of the singing that we do in our house while cleaning at 10:00 in the morning. She even bangs at 10:00 at night because our TV is apparently too loud. She has been doing this for the last 5 months we have tried everything to be respectful to the point we have covered the pipes where she hears us. She has threatened to get us evicted from our place. Don't know what else to do.
chocolate7 Send email
 
Nov 3, 2016

noise complaint/ no heat

i live in 2533 7th avenue nyc i complaint about the noise and nothing seem to do nothing and i havent had had heat since 2015
Filthy neighbor Send email
 
Oct 30, 2016

Vermin infestation

Pomonok Houses- 155-26 Jewel Avenue (7B)
Putrid smell, roaches and mice fill the hall from the man in apt 7B. Management keeps saying they cannot do anything as far as exterminanting unless he puts in a ticket on his own. It is unfair for everyone on his floor to be subjected to vermin and filth because of one person. I pay a high rent and do not deserve to live like this even if I paid a low rent. Everyone else on the floor has to just deal with the situation instead of the person causing it rectifying it?
waubeeka9 Send email
 
Oct 27, 2016

Hammel houses

My name is Eric and we have plenty of people that are trespassing in our projects they have no respect for the tenants that live in these projects we were all told that when the new CEO came in their would be changes made it has gotten a lot worse.
Every project in the city are being ruined, They urinate in the staircases and in the hallway and elevator they are dealing drugs smoking weed drinking and they keep the doors open all hours of the day and night. some of us are working people and some are disabled whatever the case is we pay rent and we shouldn't have to deal with this all the time. My neighbors made numerous complaints I think its time to have Mrs Shola Olatoye removed and have someone that can handle the top job. Mr De Blasio appointed her and this is what we get. We need to protest and go to 250 Broadway and let them know that we will start holding back rent until the situation is resolved. The problem is just not one are but all areas of each borough NYCHA houses. We should get the news involved. They put up cameras that don't work. They have outdated outside lighting. They are renting these portable lights that are costing a lot of money instead of changing them making them led lights like they are doing in the streets and highway.Lets take a stand and take back our buildings.
feelee Send email
 
Oct 11, 2016

drug use ins hallway

Now it is getting cold outside the drug use in building 40 11 Vernon Blvd lic queens ny 11101 Begins again. It starts from early morning till the next sday.The smell comes in to apartment .This is unacceptable and I have asthma and my grandchild as well.Why does teneants have to be subjected to illegle drug use by the tenants in apartment 4D.We need police patrols in this building asap .Why should my health and the people in this building be jeopordized.
Carmend Send email
 
Sep 27, 2016

High bridge houses

The tenant in 1145 university ave #7g don't let me sleep every night they move funiture and throw stuff in the floor to make noise I can't sleep and I wake up at 5 am every day pls do something about this I already make like 3 complaint in 311. Thanks
t0700 Send email
 
Aug 22, 2016

Latoya young

I moved in to Jane Adams houses 8 years ago and my daughter was 2 .my daughter is now 10 years old. and I put in a request for a 2 bedroom. With a note from my daughters doctor about the conditions with my apartment and my daughters asthma .and got denied. By my housing worker that said do not quialify.And I've been told by numerous people and some people that work for housing that told me once my daughter turned 6 I qualified for a two bedroom so I don't understand what's yhe isue ?.
Momof3 Send email
 
Aug 2, 2016

Loud music all day

Building 40 apt 2F (34-55 12th st Astoria my 11106)is constantly playing loud music day and night the disabled woman has moved her adult son in who does nothing except get drunk and obnoxiously play music so loud my walls tremble! I have complained to 311 several times as have others only when others do it they don't know the apt # and the cops bang on my door at 4,5,6 am thinking the noise is comming from my apt! I have 3 young children whose nights and mornings are constantly disturbed becuase of this neighbor and her son when I call to inform MRs Parks of ravens wood housing I'm told just keep calling 311. In the mean time my kids and I have to just deal with the disruption of a teen at whose moved in her son ?!! And isn't even on the nycha lease. Neighbors on this floor and building are fed up and things might end up getting hostile fire Nycha does nothing about it

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