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STC

Saudi Arabia

Consumer complaints and reviews about STC

wahedsharief Send email
 
Apr 13, 2015

VAS

Saudi Telecom Company deducting VAS charges unnecessary from my mobile number 0501930673.

Please deactivate VAS service from my mobile number 0501930763.
Packiamani Send email
 
Apr 10, 2015

To stop VAS charge; mobile # 0532417694

Kindly stop VAS charge of SR 1 /day (My mobile # 0532417694)
georgemathewlijo Send email
 
Mar 29, 2015

vas charges

Dear Sir,

Do the need full things to stop the daily charges of 1 riyal from my stc number in the name of VAS charge.Please stop the deduction or tell the way in which it can be cancelled.My mobile no is 0554677826.

Regards,
Lijo George Mathew
niyaz Send email
 
Feb 18, 2015

sim speed low

Dear sir
I am niyaz my sim number is 899660108004434605
Internet speed very poor please rectify my Internet speed very
problem my Mobil number is 0553405315

Thank you
Vaimahesh Send email
 
Feb 17, 2015

Balance deduction from SAWA account

I am having SAWA mobile 0530581882. During internet usage from my internet card, there is deduction of SAR 77 .
How it happen? Please credit the amount back to my account.
najmuddeenk Send email
 
Feb 12, 2015

VAS CHARGE

Dear sir could you please stop the Chargeable VAS
which is automatically activated.
please stop this is deducting my account balance every day my sawa no. 0508176842
ayk1429 Send email
 
Jan 6, 2015

Deactivate VAS

Send and empty message to 800444 then they will send u an arabic message containing the service u are in like this:
عزيزي العميل اشتراكم ساري لخدمات المحتوى التالية

رمز الخدمة: 805218
اسم الخدمة: محتوى تحليل الشخصية - 4
رمز الإلغاء: 35136


للإلغاء أرسل حرف غ مسافه ثم رمز الإلغاء للقناة إلى 800444
So what you do, is type U then the service code then send to te service number.
Note: the service code in the example is 4 then send it to 805218 which is the service nymber. This is just a sample. Make sure you send the correct code to the correct service number they will send you through 800444
bmbamragha Send email
 
Dec 15, 2014

over charging (using the previous bundle)

Dear Sir/Madam,
I had previously cancellee my Jood2 and paid the full bill from your King Fahad road branch. Later i called and acticated Hatif 45. I paid twice 249 thinking that there is an issue and STC will rectify it and reimburse as the months progress but they didnt and i stopped paying.
Once i had activated Hatif 45, i didn't get any services like National access, internet etc but they have continued to charge me on monthly basis. I've gone 3 times to their office in King Fahad branch and called several times their 907 to complaint and also using their new android application.
below are some of the most recent complaint numbers:
>case # 6767762
>case # 6785603
>Case # 6821961
> Case# 1-261502639466 (through the website)

The first compliant was dated 22 7 1435 (hijri) and we are still having the same issue.

I hope that this can be raised to the highest level.
Regards
abdul hannan Send email
 
Dec 8, 2014

vas charges

dear My mobile no 0506558952 STC has been deducting 0.40 Riyal for VAS charge daily.
please deactivate this service.
or atleast guide with the procedure to deactivate it.
chsvarma Send email
 
Dec 2, 2014

Internet Speed Very POOOOOR

Sir,
Recently i got new DSL internet connection through landline. My internet speed allotted 10MB. But i am receiving only 0.7 MB speed. Please rectify my internet speed problem. My landline no: 0115236741 and my mobile no: 0523673892.

Thank you
Mohammed Abdul Jaweed Send email
 
Nov 28, 2014

vas charges

Pls deactivate my vas charges it is daily deducting 0.40 halalas from my mobile. Pls solve my problem.
My stc no is 0501672873
Thank you
sawa_stc_sa Send email
 
Nov 19, 2014

vas charages

dear stc help me pleas deactivaite vas charg daily dedicated SR.9.50 kusu ummak yaharami ya manyook le savikeda haram alaik ya stc sawa my number 0556820586
Zaldy Robles Dilidili Send email
 
Nov 1, 2014

vas charge

Please deactivate vas charge to tel no 0508831765.

Thanks.
barang Send email
 
Nov 1, 2014

VAS CHARGE

Every time i recharge my mobile the next day was 5 SR deducted from VAS charge. Kindle STOP/DEACTIVATE VAS SERVICES to my mobile 0508082942.



Thank you
najmudheen Send email
 
Oct 20, 2014

deactive all vas services

Dear Sir,

Kindly deactive all vas charges services from my stc mobile no 0501406663
Because every day I have 0.40 riyal deduction for nothing so please cancel this service from my number





Thanks and regards..
hussainbilal1792 Send email
 
Sep 12, 2014

3 SAR everyday deduction

3 SAR everyday deduction
To whom it may concern,
Can you please stop this stupid VAS charge!..everytime i have credit will automatically deducted by VAS charge and i think even we all know that this is unfair.howcome it happens that 3sar will be deducted to your acount without having been used?
Please do something for this issue for the sake of your clients/customers satisfaction.

Thank you...

<My no.0538706423>
satdev prasad Send email
 
Sep 6, 2014

Deactivate this VAS CHARGES

Kindly deactivate this VAS CHARGES from my mobile phone with STC # 0502419803 .40 halala has been deducted from my account everyday and it’s not acceptable.
alamctc Send email
 
Sep 6, 2014

Worst Customer Service

Using STC APPS, I subscribed to 7 day Jawalnet Internet Package on 29/08/2014 and promptly STC deducted SAR 99 from my Sawa balance and sent a message to my iPhone saying the package is active. However, when I started using Internet, this was not so and instead STC started deducting further amounts from my remaining Sawa Balance based on usage.

I have complained several times to 902 and via My STC( complaint number #1-239180226497( financial) and 1-238515697497) and despite getting verbal assurance of assigning high priority to the complaint, nothing finally happened.

STC has misused the trust and taken SAR 99 from my balance without providing a minute of Internet service. I strongly object to such poor customer service provided by STC and demand refund of the amount deducted from SAWA balance.
hosam Send email
 
Sep 6, 2014

deactivate vas charge

please deactivate vas charge for mobile 0533439364
satdev prasad Send email
 
Sep 6, 2014

deactive all vas services

Kindly deactivate this VAS CHARGES from my mobile phone with STC # 0502419803 .40 halala has been deducted from my account everyday and its not acceptable.
kamran anwar hussain Send email
 
Sep 3, 2014

deactive all vas services

Kindly deactive all vas charges services from my stc mobile no 0509936880
Because every week I have 5 riyal deduction for nothing so please cancel this service from my number
Najathullah Send email
 
Aug 22, 2014

VAS CHARGE: 0.40SR.

My SIM number is 0553094844,

Everyday many times my balance is automatically deducting with a message alert as VAS CHARGE: 0.40SR.
Kindly resolve this issue.


If any value added service is active then kindly deactivate to avoid balance deduction.
Najathullah Send email
 
Aug 22, 2014

VAS CHARGE: 0.40SR.

Everyday many times my balance is automatically deducting with a message alert as VAS CHARGE: 0.40SR.
Kindly resolve this issue.
If any VAS is active on my SIM then plead kindly deactivate that service.
mkazkaz Send email
 
Aug 13, 2014

vas charge

please deactivate vas charge from mobile no. 966-502282576
robi Send email
 
Aug 4, 2014

Vas Charge

Please stop the VAS Charge daily deduction of SAR 00.40 from my mobile account +966502260739.
Thank you.

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