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Zain KSA

Saudi Arabia

Consumer complaints and reviews about Zain KSA

Sarafarz Send email
 
Mar 31, 2020

Sim card blocked

Dear Sir,

i have been using the zain prepaid sim card ( 0582120860) since days its has been blocked and showing registration failed due to

some reason i did not recharge the balance so that my sim has been terminated with out any prior notice

i humble request you to reactivate the my sim in future i will recharge properly to avoid the termination of the my sim cards

Best Regards

Sarfaraz
0582120860
Saqib_sian Send email
 
Feb 25, 2020

Msg sending failed to 959

Dear Team,
I am unable to send message to 959. The problem is " Not sent.Tap to try again". Kindly look in to the problem and fix it. This problem is only for 959 .There is no problem for other contacts. My zain # 0590615421 .
Saqib_sian Send email
 
Feb 25, 2020

Msg sending failed to 959

Dear Team,
I am unable to send message to 959. The problem is " mesg swndinding failed.Tap to try again". Kindly look in to the problem and fix it. This problem is only for 959 .There is no problem for other contacts. My zain # 0590615421.
Joy Daga Jabeguero Send email
 
Feb 18, 2020

Unable to send message to 959

Dear Team,
I am unable to send message to 959. The problem is " Not sent.Tap to try again". Kindly look in to the problem and fix it. This problem is only for 959 .There is no problem for other contacts. My zain # 0593876946 .


Regards,
Jovelyn Jabeguero
asif_kanniyan Send email
 
Jan 8, 2020

MS Sending Failed to 959

Dear Sir,
I have been trying to send message to 959 and it fails within no time.

My number 0580021627
shahnawazk51 Send email
 
Jul 29, 2019

Issues Sim without fingerprint without iqma

I check my iqama number i have 7 zain postpaid sim. i dont know how to come, Please deactivate This Numbers & take action for this issue.

kindly deactivate of this no:-

582183275
597706963
595874236
594418954
580821940
582339161
597524678



my iqama no. 2452612183



mohammad shahnawaz khan
mobile :- 0590341518

Issues Sim without fingerprint without iqma

vedula9 Send email
 
Jun 17, 2019

CANNOT BROWSE INTERNET

Data Sim No. 831030232902 - Post Paid Connection.
My Iqma No. 2239778638
Name : Subrahmanyam Vedula

Since 13th June 2019, I cannot browse the internet with above number sim card. I have contacted your customer care around 50 times but the problem remains the same.

Yesterday I have contacted your local branch and purchased a new sim with the same number, unfortunately, the problem not solved.

I have raised various tickets in ZAIN portal and explained well, but your team is closing the tickets with resolving the issue.

Please confirm if your team cannot solve the problem I will cancel my connections.

It is really shaming that a company like a ZAIN cannot solve the problem of the customer and closing the tickets without resolving.

Please look into this matter and arrange to solve the problem at the earliest.

Hope it is clear.

Regards

Subrahmanyam Vedula
Muhammad Afzal Muhammd Ashiq Send email
 
May 1, 2019

Unable to Send Message to 959

Dear Team,
I am unable to send message to 959. The problem is " Not sent.Tap to try again". Kindly look in to the problem and fix it. This problem is only for 959 .There is no problem for other contacts. My zain # 059 5255843.


Regards,
Muhammad Afzal
Liz22 Send email
 
Jan 17, 2019

Thiefs

I have never taken a loan but when I buy airtime you take it I tried calling you but I can't,worse service
Eliaskarelis Send email
 
Jan 10, 2019

Zain store

Very very bad service
Eliaskarelis Send email
 
Jan 10, 2019

Very badly service

2 times went to the store system down, 3rd time waiting 1 hour and it come my turn the employee Told me to take a ticket and wAit my turn second time and treated me like i was a thief. Every client service it takes at least 15 minutes and inside the store waiting more than 15 clients so what u understand?
jb.rejeb Send email
 
Dec 16, 2018

SMS Sending Failed to 959

Dear Sir,
I have been trying to send message to 959 and it fails within no time.

My number 054 3001058
shyam6030 Send email
 
Oct 9, 2018

Unwanted Sim

I check my iqama number i have 8 zain postpaid sim. i dont know how to come, Please deactivate This Numbers & take action for this issue.
my iqama no. 2401942053

Unwanted Sim

Ansarisoharab Send email
 
Sep 22, 2018

We are unable at now 959

Dear sir we are unable to send massage on, 959 please let me help today our service did not work when I sent massage959 did not accept we are today unhappy. My, mobile number is 0583890613 my iqama number is 2424642045 please let me contact sir
M .Arif Send email
 
Sep 9, 2018

internet shabab package waiting

My SAR-70 load is gone. I wanted to renew my S59 package only to find out that I have zero balance on my account? I recharged in advance last Sep,06-09- 2018 of SAR,70
Because I needed the internet connection badly, still i am waiting data 10GB

I don't understand. Is this a form Theft?

PLEASE CLARIFY THIS ZAIN.

Regard ,

M.Arif
0580509557
Ajanah Send email
 
Aug 31, 2018

No good service

28 August I go the jubail Royal commission hawalleyt mallzain branch mr.sufik is service time I tell him to my 59 shabab package is cancel , he is do after my calling Sim no network after I tell him he will tell me mistake ok you came morning time supervisor is doing that ,I met all ready 2 deys mr.gamdi tell me 24 hrs wait now my calling sim no open , what do the Zain Co? My Zain no: 0580874717 also
131630 mb how return & my calling sim on?
Please sir do the action jubail royel commission hawalleyt mall zain branch no good service ,

Thanks & best regards
Moh.jahangir alam,




Dear customer,
Your balance of Shabab 59 bundle:
- 213 local minutes
Your current data balance is 131630.1 MB valid until 07-10-2018
For more details please visit www.speed.sa.zain.com


0 MB for Social Media Apps
(YouTube ,Twitter, Snapchat, Instagram, Facebook, and WhatsApp)
Valid until 02-SEP-18 .- 0 MB for Social Media Apps
(YouTube ,Twitter, Snapchat, Instagram, Facebook, and WhatsApp).
Mohammad kalim Send email
 
Aug 25, 2018

Network problems

No good Zain network here to much problem calling and search every time lost network 2G3G not good working so plz check and provide good service thanks
Mahaboob Ali khan Send email
 
Jul 27, 2018

Issues Sim without fingerprint without iqma

Dear sir,
Above mentioned subject that I never visited any of Zain office till today and I don't have any Sim of Zain but yesterday I checked citc web site than I found their six sim under my name so please help me and cancel these sim card from my iqma I contacted service center but they told me to visit customer care I didn't get any Sim behalf my iqma why ishoud go to service center they should be cancel that sim upon my Call like stc because I'm working all day so how can visit customer care because Friday service center closed so please set this issues upon this request the number are following
0583760135
0590262340
0590219635
0590213834
0590561846
0583651264
My contact number is 0559510445
Muhammad ahsan Send email
 
Jul 20, 2018

Deduction recharge

Now I am very much irritate from my zain prepaid connection due to continuously deduction from every recharge almost 8 SAR only 2 SAR pending after one hour 2 SAR also deduction and received sms for recharge any kind of package not applied but why deduction I hate this service now today in the morning I went nearest zain customers care centre I complained and requested for solution he said now you relax never will come this type of issue again but after same issue came for GOD sake please do the better your system we earning very much hardworking not so easy
May be you help me
Mobile no 0590215793
rehan parvez Send email
 
Jun 25, 2018

Re-activate my number

dear concerns,
my zain line no:-0591212876 has a problem connecting with your network kindly re-activate my number as soon possible
Wasim2028 Send email
 
Jun 23, 2018

Service issue signals problem

Dear concerns,
I am using zain connection from last year 2017 but I am facing signals problem since last year.
I am living in El Seif engineering and contracting company camp tama road Riyadh city.
Here I didn't see any tower of zain .
Here we are minimum more than 10000 employees we are using zain but we are facing so much signals problem here.kindly visit here and arrange new towers here for best signals .
I have a humble request to you kindly please do the need ful as soon as possible and resolve the issue.
I hope your good self will consider my kind respect sympathetically.
shahnawaz1 Send email
 
Jun 20, 2018

Ticket close without satisfication

I had complain to zain customer care service reading my issue Ticket Number CS0000064832579 Mobile number 0580556691.

Had received a call from Senior representative of Zain Who is frustrated Guy doesn't know the manner how to talk with the customer cannot have any idea how to resolve the issue of customer does not give any proper information about the query and close the ticket.

He is one of the foolest representative who is working with zain coustomer service how could be he in such a post he spoil the goodwill of the company Zain coustomer representative is one of the worst in Saudi Arabia.
Mehak Send email
 
Jun 18, 2018

Spam caller

00966599398081 this number is calling on our landline number in pakistan...he is literally annoying..kindly take an action against this.
Syedshah Send email
 
May 28, 2018

Complaint about staff behaviours

Sir,
I just want to inform you that, Zain franchise in Tahlia street jeddah branch consist of 6 counters but only 2 counters was working tonight when i was go there to submit my account bill to renew my sim package. And one of the most important thing is that your staff can check specfic peoples who dnt have voucher and franchais scurity guard bring peoples without vouchers and alots of people waiting list with vouchers.
I tried to get complaints voucher from machine and finally i get the complaint voucher but suddently security guard shout to me and he just angry to me and get voucher from my hand and throw in garbage pan.
I just call to 3 counters but they all ignore me.
Problem is that i have voucher but i wait almost 2 hours and then i recharge my bill.
So, can you please let me know the actuall reason behind that,
Why all counters are not opened?
Why staff ignoring customers?
Why customers not alowed to get vouchers from machine?
Why security guard shouting to customers?
Why people allowed without vouchers without any no.?
Am hopefully waiting for your response.
Thank you.
Suhair Send email
 
Apr 30, 2018

I can't open internet connection

Dear sir
My internet sim number is 8996604212504475445 still not open..my sim have expired one months balance remaining..Please check my sim and provide internet access

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