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Zain KSA

Saudi Arabia

Consumer complaints and reviews about Zain KSA

Jafar213 Send email
 
Mar 31, 2017

Please Block the Number 059 446 5887

059 446 5887
This number call me today and told me my Pinus not working can you help me. Please close the number.

thanks
jafar hussain
0597576503
Riyadh KSA
munwar Send email
 
Nov 14, 2016

illega sim issuing

Dear all

I kindly request to cancel all the 10 sim's which you have issued to fake person's without my knowledge. I visited your office and complaint to your employee, as per his given information he has sent a request for deactivation of all the 10 sim cards and taken my finger print with my iqama copy and said that I will get a call for the verification of deactivation with in two days. But I haven't got any call from zain services. and I have a question? while issuing the sim card's to fake persons you haven't taken any finger print or iqama copy or any verification and when I came to deactivate them you are taking my finger print and my iqama copy, WHY!!! can I get your explanation on this. Is this you are maintaining you customer security while issuing the new sim card's? Its really very strange to know this, and I feel happy that I don't have any sim from Zain.

I need a quick action on this, else I have to take a legal action on issuing sim cards on my iqama to fake person's.
Jaya ghorasaini Send email
 
Nov 8, 2016

Many sim card

I no tack any sim card but my aqma number use 10 sim card for zain ksa this countries rule strong ring parson use my id sim iwas the problems please kindly help my id number 2416859946 my name Jaya Ghorasaini my e-mail id [email protected]

Many sim card

ziyaad1974 Send email
 
Oct 9, 2016

Disconnection of Services

I'm on a 3 month 50GB package which expired a day ago. I then paid in the amount of SAR190 for the continuation of the service, only to find that the money has been debited and the services not activated. After several calls and complaints to Zain my logged calls have been closed with no resolution and my services still not activated.
sakilvahora Send email
 
Aug 15, 2016

many sim card

I no tack any sim card but my aqmanumber use 10 sim card for zain ksa go dammam haed office 5time work Parson ask only 2day cancelled sim but 10days not cancelled sim this countries rule strong ring parson use my id sim iwas the problems please kindly help my id number 2415709639 my name yahora sakilbhai usman bhai my e-mail id [email protected]
mithu7868 Send email
 
Dec 12, 2015

Deactivate All Sim card

Dear,
please deactivate all sim card from my iqama.... Because,now I don't use any Zain sim.....so please deactivate all sim card.....My iqama No..2347019149..And give me ans..my Email.. [email protected]
ishukhan Send email
 
Sep 24, 2015

deduction of balance in the name of free benefits

Respected
Sir
I am pretty much disappointed with the zain services.
I have hala package whenever i recharge i get free benefits from the service.
I have recharge my account with SR50 on 17th September 2015 and i got 3000 free minutes and approximately 2000MB free Internet data and the expiry date to avail the benefits is 24th September 2015 (today) at 12:00am
I have been using it from couple of days
But on 24th September 2015 i made a call on a zain number at 8:44am from that call i noticed the deduction from my main account balance. It was Sr41 at night and after a call it was SR33 remaining then i checked my bonus balance which stated that i have 2754 minutes and 73MB remaining. Again i made a call on 9:35am on a different zain number which is my sister's phone number and i noticed the deduction from my main balance.
I called customer care services thrice they keep on making me fool some said details are not getting updated on the system other said the number i called is not zain thats why im facing deduction from balance although i confirm it was a zain number.
On my 3rd call an agent filed a complain and i think it is useless because earlier on 16th September i have faced the same problem i had 200MB free internet data and my SR11 has been deducted from my account although i checked my bonus balance i had 167Mb remaining, one of your customer care agent filed a complaint and told me i will get my credit back but i did not get any credit back so far. And next day they lied to me that my bonus credit was expired although i checked it before calling to customers care services i had 167MB.
Im not satisfied with connection and its services they have been stealing my money
I WANT MY MONEY BACK !
Please stop fooling customers in the name of free benefits/bonus its better dont give us any.
Take this complain into consideration.
Thanks

deduction of balance in the name of free benefits deduction of balance in the name of free benefits deduction of balance in the name of free benefits

bala69994 Send email
 
Dec 27, 2014

Many sim Card in My IQAMA

Last four month before i buy a new Zain sim card, because i was encourage by my friend to use Zain and the good service you are offering,..
Later on when i check my iqama number 2366071526, i have found out that a lot of ZAIN numbers and ZAIN internet sim numbers had been registered to my iqama. i already went to two Zain offices with these complain here but i fail to find help for them..
i am afraid that those numbers will give problem to me during my stay here in SAUDI ARABIA as contract worker,
Please do an immediate action for this..i hope to find favor to whoever attend to this message
bala69994 Send email
 
Dec 27, 2014

Many sim card in my IQAMA

Last four month before i buy a new Zain sim card, because i was encourage by my friend to use Zain and the good service you are offering,..
Later on when i check my iqama number 2366071526, i have found out that a lot of ZAIN numbers and ZAIN internet sim numbers had been registered to my iqama. i already went to two Zain offices with these complain here but i fail to find help for them..
i am afraid that those numbers will give problem to me during my stay here in SAUDI ARABIA as contract worker,
Please do an immediate action for this..i hope to find favor to whoever attend to this message

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