Log inRegister
Submit Complaint

Zain KSA

Saudi Arabia

Consumer complaints and reviews about Zain KSA

asker Send email
 
Dec 17, 2017

DEDUCATED ACCOUNT

Dear sir kindly deactivate in my ZAIN NO 0583892276 as everyday was deducated from my account your immediate action will be highly appreciated tanks
JamesEnvase Send email
 
Sep 23, 2017

Receptionist

I came to zain office here in Al Quds street, al qatif city. First i came to reactivate my mobile number because i dont charge it. But i want to reactivate it again because i have important contacts there. So i told the receptionist to reactivate it. He told me that he will reactivate it but maybe my number will transfer to a postpaid data. But i dont want postpaid i just want prepaid. So i told him to cancel that reactivation. But instead of cancelling my mobile number. He cancelled all my existing sim including my internet sim. That is registered to my iqama. It has a charged 300gb for 3 months. So i came back to him telling him to reactivate my internet sim. He told me he cannot do anything. What a way to care for your customer. He doesnt understand me! He wasted my 300 gb internet charge. Way to go zain KSA! Educate your receptionist!
JamesEnvase Send email
 
Sep 23, 2017

Complain for negligence of receptionist

I came to zain office here in Al Quds street, al qatif city. First i came to reactivate my mobile number because i dont charge it. But i want to reactivate it again because i have important contacts there. So i told the receptionist to reactivate it. He told me that he will reactivate it but maybe my number will transfer to a postpaid data. But i dont want postpaid i just want prepaid. So i told him to cancel that reactivation. But instead of cancelling my mobile number. He cancelled all my existing sim including my internet sim. That is registered to my iqama. It has a charged 300gb for 3 months. So i came back to him telling him to reactivate my internet sim. He told me he cannot do anything. What a way to care for your customer. He doesnt understand me! He wasted my 300 gb internet charge. Way to go zain KSA! Educate your receptionist!
Dev Raj Send email
 
Aug 25, 2017

deduct balance Everyday

Why my Zain sim deduct 10 riyal everyday i recharge everyday and my balance is 0.00 only 1 months 300/- thats big amount of me .
So Now i am not going to recharge any more.
kecian.sachin@gmail.com Send email
 
Jul 14, 2017

Zain SIM not removed from Iqama

Sir,

Zain is the worst service provider firstly they issue someone 7 SIM on my iqama doing fraud and now when I diconnected all the SIMs still am not able to get new SIM from any other service
provider as they didnt discoonectd that TCC/CITC and its showing all numbers are still attached to my Iqama.
I visited the office and also contacted many times the customer care. AND Still my sims haven't been removed. Could you please delete it as soon as possible.

the Number i want to removed from CITC
592856020
593185711
593185712
593670449
595123547
595123556
595378983

Contact Number 0556115871
neljan7 Send email
 
Jun 20, 2017

200 SR IS GONE!

My 200 sr load is gone. I wanted to renew my 75GB package only to find out that I have zero balance on my account? I recharged in advance last JUNE 17 2017 of 200 sr.
Because I needed the internet connection badly, I recharged 110sr on my own expense again.

I don't understand. Is this a form Theft?

PLEASE CALRIFY THIS ZAIN.

I WANT MY MONEY BACK!!!

200 SR IS GONE!

neljan7 Send email
 
Jun 20, 2017

200 Saudi Riyals on my account is gone

I wanted to renew my 75 GB package but my 200 sr credit is gone. I recharged it last June 17 2017. Because I needed the connection badly, I recharged again 10 sr and 100 sr.

PLEASE CLARIFY THIS ISSUE FOR THIS IS A FORM OF THEFT!

200 Saudi Riyals on my account is gone

MOHAMMED HASHIM Send email
 
May 25, 2017

AUTOMATIC DEDUCTION IN BALANCE

SIR,

I HAVE SINCE A WEEK THE BALANCE IN MY MOBILE IS AUTOMATICALLY REDUCING. I DO NOT UNDERSTAND THE REASON.
CAN YOU PLEASE ADVISE ME THE REASON ?

IS THERE ANY HIDDEN CHARGES FOR USING THIS ZAIN SIM CARD. ??

THANKS

M. HASHIM
0581183170
GHULAM MUJTABA Send email
 
May 15, 2017

CLOSING SIM

RESPECTED
Sir ,
I am using zain sim card more then 2 years.I have 3 sims on my iqama number(2391248743) .
one sim is calling and two others data sim i want to close data sims many time i was go to zian offiice but they did not closed my sims. Sir kindly closed my data sims.
I am thankfull to you.
suribhai Send email
 
May 3, 2017

Robbed by ZAIN

I subscribed to hala package and recharged my mobile with 140 SAR. the package was valid until 00:00, 02-05-2017 and on 01 night i turned of my mobile data as its tricky by ZAIN to rob the customers. It happnened to me earlier. on 02-05-2017 at 08:04 AM i sent message to query my package and i recieved message saying
Dear Customer, Your remaining free balance is 2950 minutes, 998 SMS and 1119 MB valid until 00:00, 02-05-2017.
So i turned ON my mobile data and thought of using it till night, i was using internet and making calls at morning hours and when i tried to make call at 15:34 and call couldnt connect saying insufficient balance. When i checked for package balance it said,
Dear Customer, you do not have any hala benefits. and robbed my 130+ SAR from my mobile thats too much money.
1. Why they use tricky date and time? 00:00, 02-05-2017, what does that mean? expires on 01 mid night or 02 midnight?
2. If my package is expired on 01 midnight, why i recieved query message saying i still have remaining data and balance and can be used till 00:00, 02-05-2017.
People query balance to see how much they have and till when they can use, once the package expired it should show package expired and not sending message saying ur package is valid and suddenly taking away all the money.
I request you to take action on this and help to get my money back.

Robbed by ZAIN Robbed by ZAIN Robbed by ZAIN

renezain Send email
 
Apr 24, 2017

Aoto deduction on my remaining balance

Zain KSA Team,

I'm having a auto deduct on may balance (money) SR 5 every week please unsubscribe unnecessary services ASAP (may be " English Art of saving") due to this deduction..

thank you.

rene

Zain no. 059 389 3649
KamranSarwar Send email
 
Apr 24, 2017

Agent Misbehave

Hello Zain Team,
It is to inform you that your one agent don't have ethics to deal customer. He is just a rude person and he misbehave with me when I ask him in your franchise about the way "how to pay bill directly through mobile instead of going to your franchise" He must have to deal with.customers in.Gentle way but he dont know anything and finally he misbehave.

His Employee # ( WQQ/SW13313 )
Jeddah
HERRA MALL
Pramod Kumar Thapa Send email
 
Apr 9, 2017

The cause of cut down my main balance on this sim please deactivate all unnecessary services...

The mobile no. of zain ksa - 0590506287 always cutting down every week SR.5.00, I don't know why like that ! if this no. including have any unnecessary services please deactivate as soon as possible. I would like to call only by my zain sim. Thank you !
avijeet Send email
 
Apr 6, 2017

auto deduct my money

dear sir /madam , my zain mob no 0596565825 i used last 4 month but last one month before every deduct my balance by zain ,i dnt know if any thing active i want to stop this .how can i stop active plan i dnt know so please i request to zain group please stop my all active plan which one deduct my money and after that inform me so i can recharge my account again.
Jafar213 Send email
 
Mar 31, 2017

Please Block the Number 059 446 5887

059 446 5887
This number call me today and told me my Pinus not working can you help me. Please close the number.

thanks
jafar hussain
0597576503
Riyadh KSA
munwar Send email
 
Nov 14, 2016

illega sim issuing

Dear all

I kindly request to cancel all the 10 sim's which you have issued to fake person's without my knowledge. I visited your office and complaint to your employee, as per his given information he has sent a request for deactivation of all the 10 sim cards and taken my finger print with my iqama copy and said that I will get a call for the verification of deactivation with in two days. But I haven't got any call from zain services. and I have a question? while issuing the sim card's to fake persons you haven't taken any finger print or iqama copy or any verification and when I came to deactivate them you are taking my finger print and my iqama copy, WHY!!! can I get your explanation on this. Is this you are maintaining you customer security while issuing the new sim card's? Its really very strange to know this, and I feel happy that I don't have any sim from Zain.

I need a quick action on this, else I have to take a legal action on issuing sim cards on my iqama to fake person's.
Jaya ghorasaini Send email
 
Nov 8, 2016

Many sim card

I no tack any sim card but my aqma number use 10 sim card for zain ksa this countries rule strong ring parson use my id sim iwas the problems please kindly help my id number 2416859946 my name Jaya Ghorasaini my e-mail id mamataprakash13@gmail.com

Many sim card

ziyaad1974 Send email
 
Oct 9, 2016

Disconnection of Services

I'm on a 3 month 50GB package which expired a day ago. I then paid in the amount of SAR190 for the continuation of the service, only to find that the money has been debited and the services not activated. After several calls and complaints to Zain my logged calls have been closed with no resolution and my services still not activated.
sakilvahora Send email
 
Aug 15, 2016

many sim card

I no tack any sim card but my aqmanumber use 10 sim card for zain ksa go dammam haed office 5time work Parson ask only 2day cancelled sim but 10days not cancelled sim this countries rule strong ring parson use my id sim iwas the problems please kindly help my id number 2415709639 my name yahora sakilbhai usman bhai my e-mail id sakilvahora77@gmail.com
mithu7868 Send email
 
Dec 12, 2015

Deactivate All Sim card

Dear,
please deactivate all sim card from my iqama.... Because,now I don't use any Zain sim.....so please deactivate all sim card.....My iqama No..2347019149..And give me ans..my Email.. ajmithu728@gmail.com
ishukhan Send email
 
Sep 24, 2015

deduction of balance in the name of free benefits

Respected
Sir
I am pretty much disappointed with the zain services.
I have hala package whenever i recharge i get free benefits from the service.
I have recharge my account with SR50 on 17th September 2015 and i got 3000 free minutes and approximately 2000MB free Internet data and the expiry date to avail the benefits is 24th September 2015 (today) at 12:00am
I have been using it from couple of days
But on 24th September 2015 i made a call on a zain number at 8:44am from that call i noticed the deduction from my main account balance. It was Sr41 at night and after a call it was SR33 remaining then i checked my bonus balance which stated that i have 2754 minutes and 73MB remaining. Again i made a call on 9:35am on a different zain number which is my sister's phone number and i noticed the deduction from my main balance.
I called customer care services thrice they keep on making me fool some said details are not getting updated on the system other said the number i called is not zain thats why im facing deduction from balance although i confirm it was a zain number.
On my 3rd call an agent filed a complain and i think it is useless because earlier on 16th September i have faced the same problem i had 200MB free internet data and my SR11 has been deducted from my account although i checked my bonus balance i had 167Mb remaining, one of your customer care agent filed a complaint and told me i will get my credit back but i did not get any credit back so far. And next day they lied to me that my bonus credit was expired although i checked it before calling to customers care services i had 167MB.
Im not satisfied with connection and its services they have been stealing my money
I WANT MY MONEY BACK !
Please stop fooling customers in the name of free benefits/bonus its better dont give us any.
Take this complain into consideration.
Thanks

deduction of balance in the name of free benefits deduction of balance in the name of free benefits deduction of balance in the name of free benefits

bala69994 Send email
 
Dec 27, 2014

Many sim Card in My IQAMA

Last four month before i buy a new Zain sim card, because i was encourage by my friend to use Zain and the good service you are offering,..
Later on when i check my iqama number 2366071526, i have found out that a lot of ZAIN numbers and ZAIN internet sim numbers had been registered to my iqama. i already went to two Zain offices with these complain here but i fail to find help for them..
i am afraid that those numbers will give problem to me during my stay here in SAUDI ARABIA as contract worker,
Please do an immediate action for this..i hope to find favor to whoever attend to this message
bala69994 Send email
 
Dec 27, 2014

Many sim card in my IQAMA

Last four month before i buy a new Zain sim card, because i was encourage by my friend to use Zain and the good service you are offering,..
Later on when i check my iqama number 2366071526, i have found out that a lot of ZAIN numbers and ZAIN internet sim numbers had been registered to my iqama. i already went to two Zain offices with these complain here but i fail to find help for them..
i am afraid that those numbers will give problem to me during my stay here in SAUDI ARABIA as contract worker,
Please do an immediate action for this..i hope to find favor to whoever attend to this message

Complaint Registration Form

    Information of the Company you are complaining about
    Subject of Complaint
    City (optional)
    Complaint Details
    Attach photos (optional)
    Confirmation code

    Submit

    Recently Updated Complaints

    Gotham Steel Cookware - disappointed in fry pan
    This fry pan does not come close to working as advertised....
    anastasiaDate team - delete my profile and account
    Hello Anastasia Team Please I want you to delete...
    Shoppe - barang tak dapat
    tracking no. ER788426355MY tolong check dekat mane saya...
    Aflac - Having been covered even though payments were took out of...
    I have noticed my policy was terminated since may 2017...
    POS LAJU - Not answer call
    I call pejabat pos tanah merah berpuluh kali ,fone call...
    ACCESS ELEVATORS SDN BHD - Cancel DRI Adobe Sales Shannon
    Dear Sir, Please cancel immediately DRI Adobe Sales...
    DRI ADOBE SALES SHANNON - Cancel DRI Adobe Sales Shannon
    Dear DRI Shannon, Please cancel immediately DRI Adobe...
    Vivo - Phone and person lost
    My phone is lost and can't be meet please help me...
    digi telecommunication - Bad reception
    Bad reception Please rectify the issue for area at...

    Recently Updated Complaints

    Gotham Steel Cookware - disappointed in fry pan
    This fry pan does not come close to working as advertised....
    anastasiaDate team - delete my profile and account
    Hello Anastasia Team Please I want you to delete...
    Shoppe - barang tak dapat
    tracking no. ER788426355MY tolong check dekat mane saya...
    Aflac - Having been covered even though payments were took out of...
    I have noticed my policy was terminated since may 2017...
    POS LAJU - Not answer call
    I call pejabat pos tanah merah berpuluh kali ,fone call...
    ACCESS ELEVATORS SDN BHD - Cancel DRI Adobe Sales Shannon
    Dear Sir, Please cancel immediately DRI Adobe Sales...
    DRI ADOBE SALES SHANNON - Cancel DRI Adobe Sales Shannon
    Dear DRI Shannon, Please cancel immediately DRI Adobe...
    Vivo - Phone and person lost
    My phone is lost and can't be meet please help me...
    digi telecommunication - Bad reception
    Bad reception Please rectify the issue for area at...
         
     

    User Registration

    Already a Complaint Board member? Log in now.
    Username:
    E-mail address:
    Password:
    Code:
    or connect with Facebook

    User Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Complaint Board? Register now.
    E-mail address:
    Password:
    Forgot your password?
    E-mail address:
    Back
    Loading, please wait...
    Your password has been sent to the specified email address. Log in
    or connect with Facebook

    User Facebook Login

    Enter Username