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DSTV

South Africa

Consumer complaints and reviews about DSTV

Clinte01 Send email
 
Sep 3, 2020

Debit order loaded without permission

Hi.. My name is Clint Esau. I reinstated my account with dstv with the option of cash monthly payments... I was advised that a debit order went off in error. I called 3 times and refund was not gone. Recordings drawn proved that consultant 1 promesd refund in 2 days.. Consultant 2, same day and today, I was told I must just wait or go to a dstv walk in center if I need the refund so badly.. This is so unacceptable and unprofessional. DSTV NEEDS TO LEARN CUSTOMER CARE AND TAKE OWNERSHIP FOR THIER ACTIONS. As per law, Noone can take funds without authorisation
reneet Send email
 
Aug 24, 2020

Is this value for money?

I have sent a few compaints to DSTV / Multichoice regarding the poor quality of programmes, the continued repetition of old programmes presented to subscribers as "new" and have yet to receive any answers to my queries / complaints.
More and more channels are "terminated" without (to my knowledge) any surveys being conducted with subscribers.
BBC channels are terminated, Crime and Investigation terminated, etc etc and then to add injury to insult they re-screen old 132 crime programmes on 170. Who are we fooling here?
Why can I as a subscriber not have a choice as there are only about 6-8 channels I watch. I do not watch reality TV programmes, yet that continues. If you are on Compact, channels get added, but if you are a Premium subscriber, channels get terminated without any explanation.Seems quite discriminatory. How things have changed since the start of this company!!
There are so many old programmes being re-hashed or just moved to channel 131, ie Homicide Hunter so we have less and less to choose from. Why should I pay for "Catch-up" as it isn't needed. Programmes are repeated ad infinitum anyway so why bother?
I am also sick and tired with the pop-ups on the screen to "upgrade". As if that will ever change as things are so abysmal now.
I am now looking into the black box and Netflix as that gives me more quality for far less money. If DSTV cannot afford decent programmes, please do not under-estimate your viewers intellect. I sincerely hope this complaint will be visible although I think it will just be ignored once again. Big Brother obviously has all the power and "some animals" seem to be "more equal than others." Tired of rubbish shows. If DSTV does not have the money to provide decent programmes, please be honest enough to share this information with your subscribers or give them a choice whether they want to remain with you or not. Regards. RR-Taylor
Maitland01 Send email
 
Aug 14, 2020

DSTV NO GRACE FOR COVID-19

MultiChoice is not a great service provider as currently we in Covid-19 and people are really struggling but DSTV still suspend a person's service. I am a very long time client and just because one time I can't pay but is prepared to make full payment at the following month but still refuse. Not a very happy client
Saadiqah86 Send email
 
Aug 5, 2020

Bill

I am not happy as a new customer this is so disappointing. I want to raise a complaint. I have never missed a payment since l have installed my dstv which is a few months old. Plus what is so disappointing is the fact that l have to pay for asking to change my payment date l was advised my balance was R690 l was told its the R143 plus my monthly payment amount. It came as a shock to me that my balance is R740 when l paid the R143 yesterday as l was asked to do so l was told that l should only pay my monthly installment but now l hear l am in arrears with R135 which l dont think its right.
Hermalini Send email
 
Jul 13, 2020

REF: 51350280- DSTV FRAUDULENTLY AND ILLEGALLY DEDUCTED MONEY FROM MY ACCOUNT AND I AM NOT EVEN A CUSTOMER!

Good day 


I am no longer a DSTV customer, I cancelled my subscription over 2 years ago. I was shocked to discover that on the 04/07/2020 DSTV illegal deducted the amount of R399.00 from my account.


I called the call center on 06/07/2020 and spoke to Stephen Senamolele, he assured that my money would be refunded in 48 hrs, he even provided me with an email to confirm this. Please see the email thread below to show the confirmation of a 48hr refund. I sent a follow up email to Stephen on Friday 10/07/2020 to enquire the status of my refund and he has not responded.


On 08/07/2020 The refund had not taken place. I contacted your Facebook messenger customer service and was told my funds would be refunded on Friday the 10/07/2020 or alternatively Monday 13/07/2020. To date DSTV has not refunded the money that they fraudulently stolen from my account. I have sent a query again this is the response I received "Hi Hermalini, we cant access the account to check We are carrying out planned system maintenance and we can only assist with technical queries and general inquiries. We apologize for any inconvenience caused. ~KM"


As per attachments, please see conversation had with the FB messenger customer service. On multiple occasions when I have asked for the Director's and legal department's contact details to escalate the matter, they have ignored the request.


DSTV are THIEVES, stealing from people who are not even customers.


Regards

Hermalini Moodley

0812136018

REF: 51350280- DSTV FRAUDULENTLY AND ILLEGALLY DEDUCTED MONEY FROM MY ACCOUNT AND I AM NOT EVEN A CUSTOMER!

Akhona12 Send email
 
Jul 4, 2020

Extra view always in error

My extra view is always not working. I lodge a complaint with DSTV everyday and still it gives the error. I’m paying every month for this but still I’m not getting any joy from it. I’m a pensioner who is trying to stay at home with this COVID19 but now I’m frustrated with my extra view.
Lorinda Send email
 
Jun 25, 2020

DSTV - Refuse to cancel, want to force for advance payment

Ref:19558690 on Complaint.

After several attempts and logging calls with call centre, and arrogant people tell me I WILL PAY A DEBIT ORDER THAT WAS STOP. BECAUSE OF NO INCOME WE ARE IN COVID 19?

Service is Cancelled with phone call and by Email.

Without success about my account, proof of phone calls on my Cell phone account that show how long we talk, email of disconnection, CALL CENTRE INSIST ON PAYING AN ACCOUNT for a service that was not received and decoder was not used and disconnected.

Since when can DSTV force in COVID 19 after no INCOME FORCE YOU to pay upfront an account? DSTV is paid upfront and not backwards? If you do not pay, your Dstv is disconnected.

SINCE WHEN can an employee of call centre take matters in their own hands and work on a recording of April month when this was done at 30 May and June. June there was no service and no income!
G Allen Send email
 
Jun 24, 2020

BAD SERVICE

Its now 2 weeks and still scrambled picture or no picture on 90% of the channels of my package!!!!...I have lodge reports...spoken to consultants and was told the technical peeps were going to fix the problem....and guess what!!!!......hahahahaha...still nothing!!!....WTF am I paying you DSTV!!!!!!!!!!!!!!!!!....

Your company is useless pathetic and out to make money!!!!!!!!!

FRUSTRATED DISGUSTED ANGRY thats me,,,,Your self service doesnt even have a code to unscramble!!!!...and your whatsapp robot can only ask...do you need your balance!!!!WTF!!!!!!

You leave a bad taste in my mouth!!!

Definitely cancelling this subscription!!!!!!!!!!!!!!!
Thembap Send email
 
Jun 7, 2020

Expensive for reapeted stuff

Every time I try to tell myself...they will see this and resolve...DStv is overcharging us for what we are viewing it's really not fair...end of the month I am quitting this.

Happy viewing SA....I think it's time a petition is done against DStv
Cmm2014 Send email
 
Jun 5, 2020

Unnecessary cut of dstv

Useless multi choice keeps on addidng mo ies to once account and the later on they just put dstv off for no ### reason.they give you attitude telling you you better pay then only they will switch on the dstv.when sitting in lockdown and you need to work from home u have a 5year old how do you keep them vusy if dstv is such a useless service provider...i am so annoyed with dstv they just money greedy the packages is already kak cause u watch the same kak over and over and now even this kak service
Sima_Lelo Send email
 
May 22, 2020

Channels

I would like to know why some of my channels are not playing...305 and 302 are not playing at all I'm paying money for channels that are not working this is so inappropriate you guys are meant to deliver a service not this.Please do contact me soon this is my email [email protected]
yoshen Send email
 
May 13, 2020

billing

Good Day

I received an sms today that I need to pay R755.39. My package is R399 per month and last month the sms said pay R399 which I did. when I call in to your call centre I am put on hold for 25 minutes where the consultant tells me I need to pay for a bad debt which DSTV initially wrote off in December, I am still on hold with no answer. Is this the way DSTV treats its customers during the Pandemic. Is it because lockdown has affected DSTV's business?

You have still not responded to me.

Please notify me if you are not willing to correct my account and remove your so called bad debt. In December when I upgraded it was by mistake on whatsapp as my son got a hold of my phone I immediately tried to downgrade but your system gave me an error and I tried multiple times to call in to the contact centre with no luck. I explained this to the agent that downgraded me.

You cannot come back 3 months later and ask me to pay for an error in December when I was not advised of this when I reconnected.
yoshen Send email
 
May 13, 2020

billing

I received an sms today that I need to pay R755.39. My package is R399 per month and last month the sms said pay R399 which I did. when I call in to your call centre I am put on hold for 25 minutes where the consultant tells me I need to pay for a bad debt which DSTV initially wrote off in December, I am still on hold with no answer. Is this the way DSTV treats its customers during the Pandemic. Is it because lockdown has affected DSTV's business? Maybe its because with the new ANC government DSTV cannot bribe its way to the top anymore. Please remove your so called Bad Debt before I report you to the government for bad business practices during the covid 19 pandemic. Please notify me if you are not willing to correct my account and remove your so called bad debt. In December when I upgraded it was by mistake on whatsapp as my son got a hold of my phone I immediately tried to downgrade but your system gave me an error and I tried multiple times to call in to the contact centre with no luck. I explained this to the agent that downgraded me.

You cannot come back 3 months later and ask me to pay for an error in December when I was not advised of this when I reconnected.

Y.naidu
[email protected]
0769681084
8903025089084
rcford699 Send email
 
May 2, 2020

DSTV Whatsapp error insurance charge

Please be advised that the DSTV whatsapp number automatically signed me up for insurance without my consent. I enquired about insurance but could not view quote. It kept giving errors. I then cancelled the quote but it now says that I am insured.

I DO NOT want insurance. Please rectify my account.

My name is Richard Ford but it is misspelled  on your system too. My Id number is 6002065059081 and customer number is 35714253.

Below is the whatsapp msgs.

[04:17, 02/05/2020] Dstv Whatsapp: Ok great! I have generated your insurance quote.What would you like to do?_1)_ View your quote_2)_ Cancel your insurance request[04:17, 02/05/2020] Rich: 1[04:17, 02/05/2020] Dstv Whatsapp: Something went wrong when I tried to get your decoder insurance quote. Let's try this again.[04:17, 02/05/2020] Dstv Whatsapp: Ok great! I have generated your insurance quote.What would you like to do?_1)_ View your quote_2)_ Cancel your insurance request[04:17, 02/05/2020] Rich: 1[04:18, 02/05/2020] Dstv Whatsapp: Ok great! I have generated your insurance quote.What would you like to do?_1)_ View your quote_2)_ Cancel your insurance request[04:18, 02/05/2020] Dstv Whatsapp: Something went wrong when I tried to get your decoder insurance quote. Let's try this again.[04:18, 02/05/2020] Rich: 1[04:18, 02/05/2020] Dstv Whatsapp: Something went wrong when I tried to get your decoder insurance quote. Let's try this again.[04:18, 02/05/2020] Dstv Whatsapp: Ok great! I have generated your insurance quote.What would you like to do?_1)_ View your quote_2)_ Cancel your insurance request[04:18, 02/05/2020] Rich: 2[04:18, 02/05/2020] Dstv Whatsapp: Something went wrong while cancelling your decoder insurance request. Let me try this again.[04:18, 02/05/2020] Dstv Whatsapp: I've cancelled your request. Your decoder insurance won't be activated.[04:18, 02/05/2020] Dstv Whatsapp: Let me know if there’s anything else you need help with._[Tip: eg. you can ask me to check your balance or go to the main menu]_[04:20, 02/05/2020] Dstv Whatsapp: DStv decoder insurance is brought to you by NMS Insurance Services (SA) Ltd. FSP #48754Your decoder with *Model MultiChoice HD Decoder 2*, *Smartcard7016690614* and *Serial Number H002073302* is currently insured.Would you like to:_1)_ Claim_2)_ Read insurance FAQ's_3)_ Go to the main menu
rcford699 Send email
 
May 2, 2020

Dstv whatsapp automatic decoder insurance signup

Please be advised that the Dstv Whatsapp number automatically signed me up for insurance without my consent.

I enquired about insurance but could not view quote. It kept giving errors. I then cancelled the quote but it now says that I am insured.

I DO NOT want insurance. Please rectify my account.

My name is Richard Ford but it is misspelled  on their system too. My Id number is 6002065059081 and customer number is 35714253.

Please rectify this and remove the insurance.

Below is the whatsapp msgs.

[04:17, 02/05/2020] Dstv Whatsapp: Ok great! I have generated your insurance quote.What would you like to do?_1)_ View your quote_2)_ Cancel your insurance request[04:17, 02/05/2020] Rich: 1[04:17, 02/05/2020] Dstv Whatsapp: Something went wrong when I tried to get your decoder insurance quote. Let's try this again.[04:17, 02/05/2020] Dstv Whatsapp: Ok great! I have generated your insurance quote.What would you like to do?_1)_ View your quote_2)_ Cancel your insurance request[04:17, 02/05/2020] Rich: 1[04:18, 02/05/2020] Dstv Whatsapp: Ok great! I have generated your insurance quote.What would you like to do?_1)_ View your quote_2)_ Cancel your insurance request[04:18, 02/05/2020] Dstv Whatsapp: Something went wrong when I tried to get your decoder insurance quote. Let's try this again.[04:18, 02/05/2020] Rich: 1[04:18, 02/05/2020] Dstv Whatsapp: Something went wrong when I tried to get your decoder insurance quote. Let's try this again.[04:18, 02/05/2020] Dstv Whatsapp: Ok great! I have generated your insurance quote.What would you like to do?_1)_ View your quote_2)_ Cancel your insurance request[04:18, 02/05/2020] Rich: 2[04:18, 02/05/2020] Dstv Whatsapp: Something went wrong while cancelling your decoder insurance request. Let me try this again.[04:18, 02/05/2020] Dstv Whatsapp: I've cancelled your request. Your decoder insurance won't be activated.[04:18, 02/05/2020] Dstv Whatsapp: Let me know if there’s anything else you need help with._[Tip: eg. you can ask me to check your balance or go to the main menu]_[04:20, 02/05/2020] Dstv Whatsapp: DStv decoder insurance is brought to you by NMS Insurance Services (SA) Ltd. FSP #48754Your decoder with *Model MultiChoice HD Decoder 2*, *Smartcard7016690614* and *Serial Number H002073302* is currently insured.Would you like to:_1)_ Claim_2)_ Read insurance FAQ's_3)_ Go to the main menu
Thanduxolo Send email
 
Apr 28, 2020

Overcharging for a service that doesn't exist

I am overcharged for a service that doesn't exist. DStv charged me R1342.00 for compact package. They say I have 2 decoders active and that's a blatant lie because I am only using one decoder,a PVR. Could you please investigate this matter.
Thanduxolo Send email
 
Apr 28, 2020

Overcharging of service that doesn't exist

Good day
I hereby would like to lodge a complaint regarding a overcharged amount of money for a service that didn't exist. I am currently on a compact package and was shocked to receive a charge of R1342.00 . When I enquired DStv ,they told me that I have 2 decoders that are active. I have no idea what they are talking about because I am only using one decoder that I've recently upgraded to, the PVR decoder. I didn't ask anyone from DStv to activate 2 decoders ,infact the old black decoder that I was using before I upgraded is packed in the drawer and not connected. I really don't understand this issue of 2 decoders that are connected. Can't they see on their system that there is only one decoder connected under my name because in March I paid plus R520 if am correct .why are they saying this month that there are 2 decoders active. This is really a daylight robbery and am not going to pay for something that I don't know .could you please investigate this matter .
Nakedi Send email
 
Apr 12, 2020

Falls information

Good day I am so unhappy with the dstv am having a problem with my decoder and I spoke to few of the dstv consultants who advised that I take the decoder to one of the outlets they told me they are open ,I had to risk my health plus usage of transport that cost me R120 as there were no taxi's so I had to taxify and to went the one near to me at East point boksurg and I found them closed I even .
I really have the right to claim back my money as I was mislead by the false information for given by internet,dstv online consultant and dstv consultants I spoke to over the phone.

My name is Dikeledi
Mukweso Send email
 
Apr 9, 2020

Poor service

Extremely terrible service from dstv. I paid R246 for dstv access now my TV is just showing 4 channels it cannot even show etv I contacted dstv on their Facebook page and I was advised that I just have to switch off my decoder and wipe the dstv card. I did that but still my dstv is only showing 3 channels. Their call center is not helping at all
Mukweso Send email
 
Apr 9, 2020

Poor service

Paid for dstv access and it's only allowing me to to view only 4 channels. I lodged a complaint on dstv Facebook book page and I was advised to switch off my decoder and turn it on again. I did that and nothing changed. Now I can't even watch etv after playing R247
Rhulani Send email
 
Mar 26, 2020

Poor service

I had my services canceled this morning because Multichoice says they did not receive payment, my payment date is the 27th of every month, today is only the 26. I called the service center & spoke to a lady called Nosipho, she then put me on hold for more than 15 minutes after I waited more than 30 minutes to get through the first time. I ended up getting cut-off, & no one gets back to you. Unacceptable & pathetic service by Multichoice.
Lindamkhonza Send email
 
Mar 22, 2020

Too much cost

Hello I have an contract with a dstv it's a price and every month the requested amount is to high I called them to rectify this but they promise they will fix it but I can't see the progress
Hanli-Mari Strydom Send email
 
Mar 16, 2020

ALOT

HOW COME DSTV DECIDE ON WHICH PACKAGE A PERSON MUST GO AND THEN SUSPEND YOUR SERVICE BECAUSE THEY DECIDED THE PACKAGE AND THEN THERE IS A SHORT PAYMENT ON YOUR MONTHLY PREMIUM.
NOBODY CONTACTS YOU WHEN YOUR PRICE LOCK COMES TO AN END AND YOUR DEBIT ORDER JUST GETS CANCELLED BY WHO EVER IS WORKING AT MULTICHOICE.

THE PERSONS WORKING IN THE CALL CENTER AND THE PEOPLE AT RANDBURG MULTICHOICE BLAMES EACH OTHER FOR NOT DOING THE RIGHT THINGS.

THIS COMPANY IS GETTING WORSE THAN WORSE AND NOBODY CAN GIVE YOU A STRAIGHT ANSWER.

THIS SUCKS.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Kathrina Send email
 
Feb 29, 2020

Multichoice DSTV Call Centre

My DSTV services has been off for a full week. Last week Saturday I called the Call Centre, a few channels were up and running. This week the channels that were not working are still not working. I spoke to an agent at the CallCentre extremely unhelpful individual. Tells me to switch it on and off, when that doesnt work she tells me it's a software problem. I asked how is it a software issue if other channels are working. I ask to speak to a Manager someone by the way who is suppose to be managing a team, tells me hes in a meeting. I then ask for his name, name she said it is confidential and she cant give me his name...is this a joke! What is happening to customer service at DSTV??? It is deteriorating and this call centre agent thinks she can tell us any nonsensical thing and we will accept it. Whilst the service has not been working for a week, I am still paying my premium to DSTV for services not worth paying. Poor customer service, an absent manager who should oversee such things, what a joke DSTV.
Kathrina Send email
 
Feb 29, 2020

Multichoice DSTV Call Centre

My DSTV services has been off for a full week. Last week Saturday I called the Call Centre, a few channels were up and running. This week the channels that were not working are still not working. I spoke to Amber Paige at the CallCentre extremely unhelpful individual. Tells me to switch it in and off, when that doesnt work she tells me it's a software problem. I asked how is it a software issue if other channels are working. I ask to speak to a Manager someone by the way who is suppose to be managing a team, tells me hes in a meeting. I then ask for his name, she says Mr Khan, I asked for a first name she said it is confidential and she cant give me his name...is this a joke! What is happening to customer service at DSTV??? It is deteriorating and these call centre agents think thet can tell us any nonsensical thing and we will accept it. Whilst the service has not been working for a week, I am still paying my premium to DSTV for services not worth paying. Poor customer service, an absent manager who should oversee such things, what a joke DSTV.

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