I made a payment on 31.01.2023 thru my capitec app and even today my payment cannot be allocated.. and now my viewing had stooped... For the past month I've been calling every five days.. Pls assist with this complain.. I spoke to a Cape Town supervisor by the name Hurley and he drops a call on me,i felt so disrespect hence I'm a client..

The decoders that dstv are selling now are pure rubbish.They are making money with this useless decoders.How many decoders does one have to buy in a single year two or three this is bullshit.The card decoders was the best.

Customer number: 38224417
I had 3 decoders with all Extra View connection,
2 off Explora
1 off Explora 2

All the above was struck my lightening

I took the Explora and Explora 2 to Randburg Call Centre they replaced it with 2 off Explora 3A
and queried as to why am I not being upgraded with one Explora 3A and one Explora Ultra.
The Explora 3A replaces the Explora and the Explora 2 should replace with the Explorar Ultra.
I also notice the inconsistence of Randburg Service because the customer before me had the Explora 1
replaced with the Explora Ultra.
When I queried with the Consultant assisting me as to whys does Randburg offer different services from
different consultant.
I was told to accept what they offering or keep my damaged items and that I would have to get a installer
to connect my new decoders and the installer cost is for my own account. I took the 2 off Explora 3A very
disappointed with DSTV Service to their customer.

I took the 3rd Explora to Mal of the South as mu nephew told me that he received excellent service form Mall
of the South and they upgrade his Explora 1 with the new Explora Ultra and it also came with an Installation voucher.

On the Saturday 12 Feb 2022 I took my 3rd damaged Decoder to Mall of the South hoping to get a better service and
all to find out that I was totally wrong as all these consultants be it at Mondoer, Mall of the South or Randburg provides
a service depending on the how they feel on that day. The most arrogant consultant assisted me and he replaced my
3rd Decoder with an Explora 3A and wouldn’t think of the Explora Ultra.
According to the Consultant, the store he works only issue the Explora Ultra with a Explora Ultra. This is such a lie because
my nephew a week prior got upgraded from Explora 1 to Explora Ultra at the Mall of the South.

Then the Consultant removed the remote the box and told me that his store removes the new remote on swap outs and
that we must use old decoder remote. Again another lie because this store did not remove the remote from my nephew’s
upgraded box.

It shows that DSTV and their Service Providers do not have common process to follow with the customer.
Each Service Provider process differ from store to store and within each store in a inconsistence from day to day

Dear All

I’ve been complaining about my decoder for the past two months and both the contact centre and the Nelspruit branch did not assist claiming there is nothing wrong with the decoder. I’ve tested the connection at my house and taken it to different houses, and still its doesn’t work.

I tried to cancel my subscription and was told to go to the branch. I can came out of the branch now, and they refused to cancel my subscription, along with a call centre person called Gugulethu Mthethwa from Randburg branch also refused.


May I have my subscription terminated, as I am not receiving the service.




Regards
Charmaine
0723025322

I have been complaining about my double contract since may until today nobody helped me Multichoice billed me two Explora 3 payment plan 24months R49 and this put me under serious financial challenges and I have been complaining about this they send me form pillar to post instead of me paying R632 they add R49 for very same product I have and they said I have 2 decoders, I complained and am tired now I really need help please.0813951064

My name is Ida Nobengazi Pheto aged 67 from Randfontein I have been using DSTV for over 12 years now until the covid pendemic and all changed for the worst. Our paydate changed and so did the service of multichoice, I would be disconnected and charged a reconnection fee every month as they can not change my pay date as per my request and i think dat is unfair to us old people, please do something about or u will loose a lot of your loyal customers

my contacts are 076 6238 322
thank u

Good Day

Customer Number:67003115.

I'm sick and tired of dstv every month I'm being over charged and no one can explain the break down of my bill I took a a package for r649.74 a month but every month they send me a different bill amount last month was over r800 this month its r799.

Can someone please get in touch with me about this issue.

Contact number:0631936217

Thanks
Schimene

39997833 ref. I am sick and tired of bad service at dstv they said I upgraded,I spoke to Theodora TV is blocked

Ref 39997833,I'm am divasted angry due to bad service at Multichoice I spoke to Theodora and Nhlanhla they did not help ,they saying I upgraded which I did not.asked to pay R1060 instead of R525 . please fix this

Ref 39997833 please fix this it inconvenienced me,my family and my loved one billed R1070 my account blocked.i paidR525 as per my agreed channels,and account is locked

I was offered a DSTV package upgrade in June 2021 at a special discount price of R649 instead of R829 for 3 months. I accepted this offer on 30 June 2021 but was overcharged since the said date. Numerous telephonic conversations to the call center and emails have not assisted me in rectifying this overcharge.

I have been fighting with DSTV for a while now. Last year they overcharged me and was never resolved as they said it was linked to my previous child account and money was just deducted on my debit order. I have changed my debit order to cash since as they kept deducting what they wanted and told me that the deduction shows correct on their side I was at the bank and sent statement yet nothing was done. On the 12th August I called to confirm my account had no balance and this was confirmed. I asked if I can move my payment date the guys said it will cost like 159 or something and I said rather not as it is unfair to pay more than a premium just for a date change, he also mentioned that a holiday care was activated on my account for July which I had no knowledge of and the phone died, I could not call back. I received an sms from dstv this week saying I should pay 159 this month. I feel DSTV knows they are in demand and just do as they wish and charge as they wish and this is unfair. I logged a complaint and chatted on facebook but the level of arrogance coming from them is frustrating. At months I even paid about R10 or 20 more than my premium yet that never reflects either. I am now in the process of taking my complaint to the ombits as I don't know how to deal with the incompetence of DSTV. It is unfair and robbery.

DSTV e-mailed me on 14 May 2021 with a special price lock package by getting an EXPLORA ULTRA at a lower contract price of R899 per month valid for two years, which included Free delivery, Access Fee, Premium subscription, and Ultra 2-point installation free. I have accepted the offer on the internet and a DSTV consultant contacted me and explained the process on which I agreed to the contract on the 20th May 2021. I was also informed by the consultant that the installation date was scheduled for 07 June 2021 which did not happen. On 11 June 2021, I received an SMS notifying me that the installation will be done on the same date with a DSTV reference number XCR7BK which also did not happen. On 23 June 2021, I lodge a complaint with DSTV on the internet without any success. On 29 June 2021, I phoned the DSTV Durban call center and spoke to Simphiwe explaining my problem on which he informed me that he will follow up, also without any success. Another e-mail was sent again on 06 July 2021 without any success. On 09 and 16 July 2021, I received phone calls from DSTV and explained my story to them again also without any success. On 22 July 2021, I contacted the DSTV Durban call center again and spoke to Evelin and again requested assistance with the process also were promised to get feedback again without success. On 27 July 2021, I e-mailed again a query to the DSTV head office and received promises but without any success again. On 09 August 2021, I followed up with another e-mail and till to date still without any success. ALREADY PAYING FOR THE PACKAGE without the equipment. This is absolutely pathetic customer service by DSTV and when will I receive the equipment, service, and support as per the contract which I agreed upon and paying for?

DSTV e-mailed me on 14 May 2021 with a special price lock package by getting an EXPLORA ULTRA at a lower contract price of R899 per month valid for two years, which included Free delivery, Access Fee, Premium subscription, and Ultra 2-point installation free. I have accepted the offer on the internet and a DSTV consultant contacted me and explained the process on which I agreed to the contract on the 20th May 2021. I was also informed by the consultant that the installation date was scheduled for 07 June 2021 which did not happen. On 11 June 2021, I received an SMS notifying me that the installation will be done on the same date with a DSTV reference number XCR7BK which also did not happen. On 23 June 2021, I lodge a complaint with DSTV on the internet without any success. On 29 June 2021, I phoned the DSTV Durban call center and spoke to Simphiwe explaining my problem on which he informed me that he will follow up, also without any success. Another e-mail was sent again on 06 July 2021 without any success. On 09 and 16 July 2021, I received phone calls from DSTV and explained my story to them again also without any success. On 22 July 2021, I contacted the DSTV Durban call center again and spoke to Evelin and again requested assistance with the process also were promised to get feedback again without success. On 27 July 2021, I e-mailed again a query to the DSTV head office and received promises but without any success again. On 09 August 2021, I followed up with another e-mail and till to date still without any success. ALREADY PAYING FOR THE PACKAGE without the equipment. This is absolutely pathetic customer service by DSTV and when will I receive the equipment, service, and support as per the contract which I agreed upon and paying for? PLEASE ASSIST.

My Story Good day,
I was told that I can reverse my money and pay R480.58 which I'm also disputing because Dstv is suppose to credit my account with R429. 03 which was from the two previous months that they debited me. I agree to a price lock package and was told that my monthly payment is R690 monthly to my surprise the first month was debited R829. 03 which I disputed and nothing was done. The second month was debited R980 and still disputing both those amounts to a point nothing is been done. This month was debited R2757.58 that I had to dispudispute and got and email that I can reverse my money and pay R480.58. But to my surprise when I wanted to do a EFT I'm told to pay R1178. 58 and I don't understand why and called the call center number for about 30 minutes on hold by the agent Zanele.
Please can matter be addressed and get assistance because I'm getting frustrated with all this and been promised it will be resolved but I'm always calling to get clarification about my account.
Did you manage to go through my story because I'm suppose to pay R290 because Dstv has to credit me back from the last 2months which is R429. 03 and I'm suppose to pay R279. 03.

Good day. After my previous decoder's hard drive keeping on wanting to be formatted, DSTV call centre indicated I should buy a new one. I have done that - R1000 bucks. Now Showmax is not working. I have spent an hour with a lady on a Sunday, after which she said she would call back at 18:00, which she never did. On 06 June I have spent another few minutes with them and eventually giving them my DSTV and Showmax password to try to sort it. That also did not work. Today (21 June) it took me another hour with a very helpful lady trying to assist, but it is still not working!!

Therefore, DSTV, take 12 hours and sort this, or I will cancel my subscription. I will then look into some alternative forms of entertainment.

Thanks.

Alex

We cancelled our Dstv subscription end November 2020. Cancellation went through successfully, however we were in credit of over R700. We have beem sending the relevant documents for a refund, but when we call its a different story as to why the money cannot be refunded.

We will take this matter futher

M Jantjies

When Dstv aires their ads they increase my volume to excessively high levels & this is a total invasion of my health and preference and must not be allowed !!

When Dstv airs its ads they increase my volume
Excessively against my will & this is totally
Unacceptable!!!

Good day, trust you well. I am still waiting for my money to be refunded for two months that the price lock debited in correctly. Keep well and stay safe. Kind regards

My name is Xolani Mpongose. Every month around the 4th I always pay for my decorder of which I'm on the compact subscription. Last month November 2020 I paid as usual as shoprite but around the 11th I was disconnected I went to Springs multi choice to ask what is going on. I was told I bought an explora decorder and I'm on price lock I havent paid got it yet that's why I got disconnected.

I explained that I only have 1 decoder which is your normal HD I even went further to explain that a couple of months ago I lost my ID which I reported to the police station even showed them my affidavit. I asked the lady for the address that appears on the system she refused to give me she called the contact centre and they said the logged the call with price lock team they will call me back to resolve the issue.

When I got home my services were reconnected and I was never called.

This month December sam problem. On the 11th I was disconnected I called the contact centre they said the price lock team will call me back I asked for their contact number the lady Sinegugu Dlangamandla said they dont have a direct line what they do is log a call and they call clients.

She asked me how do I pay for my decorder every month I said st shoprite then she said cause on the system it shows debit order. I said no. I asked her for the address that appears it does not match mine.

What also confuses me is that how do you pay for compact and explora decoder at same time. When you buy explora the HD gets disconnected and what gets done is extra view. If I owe the explora subscription why disconnect my HD that I paid for. Why not disconnect the explora then the real culprit can be found.

To this day the price lock team gas not called me. My services that I paid for are still disconnected. Meaning multi choice/dstv are so ### up that they bill someone for 2 different services even when the 1 service is paid for they still disconnect it.

What is so difficult by disconnecting that ## explora I have saying the same thing since November that I dont have an explora I never bought one. What is ## difficult by picking up the phone and calling a client when the request has been logged.

My number that is registered with dstv 0769734697

Alternative number 0640031736

I’m hereby complaining that DStv make us download the content first before we can be able to watch from DStv catch up

Extremely poor customer service. Incompetent agents. I’ve been contacting Dstv for three days and the problem still persist.

Hi.. My name is Clint Esau. I reinstated my account with dstv with the option of cash monthly payments... I was advised that a debit order went off in error. I called 3 times and refund was not gone. Recordings drawn proved that consultant 1 promesd refund in 2 days.. Consultant 2, same day and today, I was told I must just wait or go to a dstv walk in center if I need the refund so badly.. This is so unacceptable and unprofessional. DSTV NEEDS TO LEARN CUSTOMER CARE AND TAKE OWNERSHIP FOR THIER ACTIONS. As per law, Noone can take funds without authorisation

I have sent a few compaints to DSTV / Multichoice regarding the poor quality of programmes, the continued repetition of old programmes presented to subscribers as "new" and have yet to receive any answers to my queries / complaints.
More and more channels are "terminated" without (to my knowledge) any surveys being conducted with subscribers.
BBC channels are terminated, Crime and Investigation terminated, etc etc and then to add injury to insult they re-screen old 132 crime programmes on 170. Who are we fooling here?
Why can I as a subscriber not have a choice as there are only about 6-8 channels I watch. I do not watch reality TV programmes, yet that continues. If you are on Compact, channels get added, but if you are a Premium subscriber, channels get terminated without any explanation.Seems quite discriminatory. How things have changed since the start of this company!!
There are so many old programmes being re-hashed or just moved to channel 131, ie Homicide Hunter so we have less and less to choose from. Why should I pay for "Catch-up" as it isn't needed. Programmes are repeated ad infinitum anyway so why bother?
I am also sick and tired with the pop-ups on the screen to "upgrade". As if that will ever change as things are so abysmal now.
I am now looking into the black box and Netflix as that gives me more quality for far less money. If DSTV cannot afford decent programmes, please do not under-estimate your viewers intellect. I sincerely hope this complaint will be visible although I think it will just be ignored once again. Big Brother obviously has all the power and "some animals" seem to be "more equal than others." Tired of rubbish shows. If DSTV does not have the money to provide decent programmes, please be honest enough to share this information with your subscribers or give them a choice whether they want to remain with you or not. Regards. RR-Taylor