Submit a Complaint

DSTV

South Africa

Consumer complaints and reviews about DSTV

alex.marais Send email
 
Jun 21, 2021

Cannot connect Showmax

Good day. After my previous decoder's hard drive keeping on wanting to be formatted, DSTV call centre indicated I should buy a new one. I have done that - R1000 bucks. Now Showmax is not working. I have spent an hour with a lady on a Sunday, after which she said she would call back at 18:00, which she never did. On 06 June I have spent another few minutes with them and eventually giving them my DSTV and Showmax password to try to sort it. That also did not work. Today (21 June) it took me another hour with a very helpful lady trying to assist, but it is still not working!!

Therefore, DSTV, take 12 hours and sort this, or I will cancel my subscription. I will then look into some alternative forms of entertainment.

Thanks.

Alex
Bianco Jantjies Send email
 
Feb 26, 2021

Disappointed

We cancelled our Dstv subscription end November 2020. Cancellation went through successfully, however we were in credit of over R700. We have beem sending the relevant documents for a refund, but when we call its a different story as to why the money cannot be refunded.

We will take this matter futher

M Jantjies
Terrye Send email
 
Feb 17, 2021

Volume of their ads

When Dstv aires their ads they increase my volume to excessively high levels & this is a total invasion of my health and preference and must not be allowed !!
Terrye Send email
 
Feb 17, 2021

Volume of their ads

When Dstv airs its ads they increase my volume
Excessively against my will & this is totally
Unacceptable!!!
Eulalia Send email
 
Feb 15, 2021

Refund

Good day, trust you well. I am still waiting for my money to be refunded for two months that the price lock debited in correctly. Keep well and stay safe. Kind regards
lesegogp Send email
 
Dec 12, 2020

Fradulent explora

My name is Xolani Mpongose. Every month around the 4th I always pay for my decorder of which I'm on the compact subscription. Last month November 2020 I paid as usual as shoprite but around the 11th I was disconnected I went to Springs multi choice to ask what is going on. I was told I bought an explora decorder and I'm on price lock I havent paid got it yet that's why I got disconnected.

I explained that I only have 1 decoder which is your normal HD I even went further to explain that a couple of months ago I lost my ID which I reported to the police station even showed them my affidavit. I asked the lady for the address that appears on the system she refused to give me she called the contact centre and they said the logged the call with price lock team they will call me back to resolve the issue.

When I got home my services were reconnected and I was never called.

This month December sam problem. On the 11th I was disconnected I called the contact centre they said the price lock team will call me back I asked for their contact number the lady Sinegugu Dlangamandla said they dont have a direct line what they do is log a call and they call clients.

She asked me how do I pay for my decorder every month I said st shoprite then she said cause on the system it shows debit order. I said no. I asked her for the address that appears it does not match mine.

What also confuses me is that how do you pay for compact and explora decoder at same time. When you buy explora the HD gets disconnected and what gets done is extra view. If I owe the explora subscription why disconnect my HD that I paid for. Why not disconnect the explora then the real culprit can be found.

To this day the price lock team gas not called me. My services that I paid for are still disconnected. Meaning multi choice/dstv are so ### up that they bill someone for 2 different services even when the 1 service is paid for they still disconnect it.

What is so difficult by disconnecting that ## explora I have saying the same thing since November that I dont have an explora I never bought one. What is ## difficult by picking up the phone and calling a client when the request has been logged.

My number that is registered with dstv 0769734697

Alternative number 0640031736
sips352 Send email
 
Nov 1, 2020

Catch up download

I’m hereby complaining that DStv make us download the content first before we can be able to watch from DStv catch up
nmpinga Send email
 
Oct 2, 2020

Extremely poor customer service

Extremely poor customer service. Incompetent agents. I’ve been contacting Dstv for three days and the problem still persist.
Clinte01 Send email
 
Sep 3, 2020

Debit order loaded without permission

Hi.. My name is Clint Esau. I reinstated my account with dstv with the option of cash monthly payments... I was advised that a debit order went off in error. I called 3 times and refund was not gone. Recordings drawn proved that consultant 1 promesd refund in 2 days.. Consultant 2, same day and today, I was told I must just wait or go to a dstv walk in center if I need the refund so badly.. This is so unacceptable and unprofessional. DSTV NEEDS TO LEARN CUSTOMER CARE AND TAKE OWNERSHIP FOR THIER ACTIONS. As per law, Noone can take funds without authorisation
reneet Send email
 
Aug 24, 2020

Is this value for money?

I have sent a few compaints to DSTV / Multichoice regarding the poor quality of programmes, the continued repetition of old programmes presented to subscribers as "new" and have yet to receive any answers to my queries / complaints.
More and more channels are "terminated" without (to my knowledge) any surveys being conducted with subscribers.
BBC channels are terminated, Crime and Investigation terminated, etc etc and then to add injury to insult they re-screen old 132 crime programmes on 170. Who are we fooling here?
Why can I as a subscriber not have a choice as there are only about 6-8 channels I watch. I do not watch reality TV programmes, yet that continues. If you are on Compact, channels get added, but if you are a Premium subscriber, channels get terminated without any explanation.Seems quite discriminatory. How things have changed since the start of this company!!
There are so many old programmes being re-hashed or just moved to channel 131, ie Homicide Hunter so we have less and less to choose from. Why should I pay for "Catch-up" as it isn't needed. Programmes are repeated ad infinitum anyway so why bother?
I am also sick and tired with the pop-ups on the screen to "upgrade". As if that will ever change as things are so abysmal now.
I am now looking into the black box and Netflix as that gives me more quality for far less money. If DSTV cannot afford decent programmes, please do not under-estimate your viewers intellect. I sincerely hope this complaint will be visible although I think it will just be ignored once again. Big Brother obviously has all the power and "some animals" seem to be "more equal than others." Tired of rubbish shows. If DSTV does not have the money to provide decent programmes, please be honest enough to share this information with your subscribers or give them a choice whether they want to remain with you or not. Regards. RR-Taylor
Maitland01 Send email
 
Aug 14, 2020

DSTV NO GRACE FOR COVID-19

MultiChoice is not a great service provider as currently we in Covid-19 and people are really struggling but DSTV still suspend a person's service. I am a very long time client and just because one time I can't pay but is prepared to make full payment at the following month but still refuse. Not a very happy client
Saadiqah86 Send email
 
Aug 5, 2020

Bill

I am not happy as a new customer this is so disappointing. I want to raise a complaint. I have never missed a payment since l have installed my dstv which is a few months old. Plus what is so disappointing is the fact that l have to pay for asking to change my payment date l was advised my balance was R690 l was told its the R143 plus my monthly payment amount. It came as a shock to me that my balance is R740 when l paid the R143 yesterday as l was asked to do so l was told that l should only pay my monthly installment but now l hear l am in arrears with R135 which l dont think its right.
Hermalini Send email
 
Jul 13, 2020

REF: 51350280- DSTV FRAUDULENTLY AND ILLEGALLY DEDUCTED MONEY FROM MY ACCOUNT AND I AM NOT EVEN A CUSTOMER!

Good day 


I am no longer a DSTV customer, I cancelled my subscription over 2 years ago. I was shocked to discover that on the 04/07/2020 DSTV illegal deducted the amount of R399.00 from my account.


I called the call center on 06/07/2020 and spoke to Stephen Senamolele, he assured that my money would be refunded in 48 hrs, he even provided me with an email to confirm this. Please see the email thread below to show the confirmation of a 48hr refund. I sent a follow up email to Stephen on Friday 10/07/2020 to enquire the status of my refund and he has not responded.


On 08/07/2020 The refund had not taken place. I contacted your Facebook messenger customer service and was told my funds would be refunded on Friday the 10/07/2020 or alternatively Monday 13/07/2020. To date DSTV has not refunded the money that they fraudulently stolen from my account. I have sent a query again this is the response I received "Hi Hermalini, we cant access the account to check We are carrying out planned system maintenance and we can only assist with technical queries and general inquiries. We apologize for any inconvenience caused. ~KM"


As per attachments, please see conversation had with the FB messenger customer service. On multiple occasions when I have asked for the Director's and legal department's contact details to escalate the matter, they have ignored the request.


DSTV are THIEVES, stealing from people who are not even customers.


Regards

Hermalini Moodley

0812136018

REF: 51350280- DSTV FRAUDULENTLY AND ILLEGALLY DEDUCTED MONEY FROM MY ACCOUNT AND I AM NOT EVEN A CUSTOMER!

Akhona12 Send email
 
Jul 4, 2020

Extra view always in error

My extra view is always not working. I lodge a complaint with DSTV everyday and still it gives the error. I’m paying every month for this but still I’m not getting any joy from it. I’m a pensioner who is trying to stay at home with this COVID19 but now I’m frustrated with my extra view.
Lorinda Send email
 
Jun 25, 2020

DSTV - Refuse to cancel, want to force for advance payment

Ref:19558690 on Complaint.

After several attempts and logging calls with call centre, and arrogant people tell me I WILL PAY A DEBIT ORDER THAT WAS STOP. BECAUSE OF NO INCOME WE ARE IN COVID 19?

Service is Cancelled with phone call and by Email.

Without success about my account, proof of phone calls on my Cell phone account that show how long we talk, email of disconnection, CALL CENTRE INSIST ON PAYING AN ACCOUNT for a service that was not received and decoder was not used and disconnected.

Since when can DSTV force in COVID 19 after no INCOME FORCE YOU to pay upfront an account? DSTV is paid upfront and not backwards? If you do not pay, your Dstv is disconnected.

SINCE WHEN can an employee of call centre take matters in their own hands and work on a recording of April month when this was done at 30 May and June. June there was no service and no income!
G Allen Send email
 
Jun 24, 2020

BAD SERVICE

Its now 2 weeks and still scrambled picture or no picture on 90% of the channels of my package!!!!...I have lodge reports...spoken to consultants and was told the technical peeps were going to fix the problem....and guess what!!!!......hahahahaha...still nothing!!!....WTF am I paying you DSTV!!!!!!!!!!!!!!!!!....

Your company is useless pathetic and out to make money!!!!!!!!!

FRUSTRATED DISGUSTED ANGRY thats me,,,,Your self service doesnt even have a code to unscramble!!!!...and your whatsapp robot can only ask...do you need your balance!!!!WTF!!!!!!

You leave a bad taste in my mouth!!!

Definitely cancelling this subscription!!!!!!!!!!!!!!!
Thembap Send email
 
Jun 7, 2020

Expensive for reapeted stuff

Every time I try to tell myself...they will see this and resolve...DStv is overcharging us for what we are viewing it's really not fair...end of the month I am quitting this.

Happy viewing SA....I think it's time a petition is done against DStv
Cmm2014 Send email
 
Jun 5, 2020

Unnecessary cut of dstv

Useless multi choice keeps on addidng mo ies to once account and the later on they just put dstv off for no ### reason.they give you attitude telling you you better pay then only they will switch on the dstv.when sitting in lockdown and you need to work from home u have a 5year old how do you keep them vusy if dstv is such a useless service provider...i am so annoyed with dstv they just money greedy the packages is already kak cause u watch the same kak over and over and now even this kak service
Sima_Lelo Send email
 
May 22, 2020

Channels

I would like to know why some of my channels are not playing...305 and 302 are not playing at all I'm paying money for channels that are not working this is so inappropriate you guys are meant to deliver a service not this.Please do contact me soon this is my email [email protected]
yoshen Send email
 
May 13, 2020

billing

Good Day

I received an sms today that I need to pay R755.39. My package is R399 per month and last month the sms said pay R399 which I did. when I call in to your call centre I am put on hold for 25 minutes where the consultant tells me I need to pay for a bad debt which DSTV initially wrote off in December, I am still on hold with no answer. Is this the way DSTV treats its customers during the Pandemic. Is it because lockdown has affected DSTV's business?

You have still not responded to me.

Please notify me if you are not willing to correct my account and remove your so called bad debt. In December when I upgraded it was by mistake on whatsapp as my son got a hold of my phone I immediately tried to downgrade but your system gave me an error and I tried multiple times to call in to the contact centre with no luck. I explained this to the agent that downgraded me.

You cannot come back 3 months later and ask me to pay for an error in December when I was not advised of this when I reconnected.
yoshen Send email
 
May 13, 2020

billing

I received an sms today that I need to pay R755.39. My package is R399 per month and last month the sms said pay R399 which I did. when I call in to your call centre I am put on hold for 25 minutes where the consultant tells me I need to pay for a bad debt which DSTV initially wrote off in December, I am still on hold with no answer. Is this the way DSTV treats its customers during the Pandemic. Is it because lockdown has affected DSTV's business? Maybe its because with the new ANC government DSTV cannot bribe its way to the top anymore. Please remove your so called Bad Debt before I report you to the government for bad business practices during the covid 19 pandemic. Please notify me if you are not willing to correct my account and remove your so called bad debt. In December when I upgraded it was by mistake on whatsapp as my son got a hold of my phone I immediately tried to downgrade but your system gave me an error and I tried multiple times to call in to the contact centre with no luck. I explained this to the agent that downgraded me.

You cannot come back 3 months later and ask me to pay for an error in December when I was not advised of this when I reconnected.

Y.naidu
[email protected]
0769681084
8903025089084
rcford699 Send email
 
May 2, 2020

DSTV Whatsapp error insurance charge

Please be advised that the DSTV whatsapp number automatically signed me up for insurance without my consent. I enquired about insurance but could not view quote. It kept giving errors. I then cancelled the quote but it now says that I am insured.

I DO NOT want insurance. Please rectify my account.

My name is Richard Ford but it is misspelled  on your system too. My Id number is 6002065059081 and customer number is 35714253.

Below is the whatsapp msgs.

[04:17, 02/05/2020] Dstv Whatsapp: Ok great! I have generated your insurance quote.What would you like to do?_1)_ View your quote_2)_ Cancel your insurance request[04:17, 02/05/2020] Rich: 1[04:17, 02/05/2020] Dstv Whatsapp: Something went wrong when I tried to get your decoder insurance quote. Let's try this again.[04:17, 02/05/2020] Dstv Whatsapp: Ok great! I have generated your insurance quote.What would you like to do?_1)_ View your quote_2)_ Cancel your insurance request[04:17, 02/05/2020] Rich: 1[04:18, 02/05/2020] Dstv Whatsapp: Ok great! I have generated your insurance quote.What would you like to do?_1)_ View your quote_2)_ Cancel your insurance request[04:18, 02/05/2020] Dstv Whatsapp: Something went wrong when I tried to get your decoder insurance quote. Let's try this again.[04:18, 02/05/2020] Rich: 1[04:18, 02/05/2020] Dstv Whatsapp: Something went wrong when I tried to get your decoder insurance quote. Let's try this again.[04:18, 02/05/2020] Dstv Whatsapp: Ok great! I have generated your insurance quote.What would you like to do?_1)_ View your quote_2)_ Cancel your insurance request[04:18, 02/05/2020] Rich: 2[04:18, 02/05/2020] Dstv Whatsapp: Something went wrong while cancelling your decoder insurance request. Let me try this again.[04:18, 02/05/2020] Dstv Whatsapp: I've cancelled your request. Your decoder insurance won't be activated.[04:18, 02/05/2020] Dstv Whatsapp: Let me know if there’s anything else you need help with._[Tip: eg. you can ask me to check your balance or go to the main menu]_[04:20, 02/05/2020] Dstv Whatsapp: DStv decoder insurance is brought to you by NMS Insurance Services (SA) Ltd. FSP #48754Your decoder with *Model MultiChoice HD Decoder 2*, *Smartcard7016690614* and *Serial Number H002073302* is currently insured.Would you like to:_1)_ Claim_2)_ Read insurance FAQ's_3)_ Go to the main menu
rcford699 Send email
 
May 2, 2020

Dstv whatsapp automatic decoder insurance signup

Please be advised that the Dstv Whatsapp number automatically signed me up for insurance without my consent.

I enquired about insurance but could not view quote. It kept giving errors. I then cancelled the quote but it now says that I am insured.

I DO NOT want insurance. Please rectify my account.

My name is Richard Ford but it is misspelled  on their system too. My Id number is 6002065059081 and customer number is 35714253.

Please rectify this and remove the insurance.

Below is the whatsapp msgs.

[04:17, 02/05/2020] Dstv Whatsapp: Ok great! I have generated your insurance quote.What would you like to do?_1)_ View your quote_2)_ Cancel your insurance request[04:17, 02/05/2020] Rich: 1[04:17, 02/05/2020] Dstv Whatsapp: Something went wrong when I tried to get your decoder insurance quote. Let's try this again.[04:17, 02/05/2020] Dstv Whatsapp: Ok great! I have generated your insurance quote.What would you like to do?_1)_ View your quote_2)_ Cancel your insurance request[04:17, 02/05/2020] Rich: 1[04:18, 02/05/2020] Dstv Whatsapp: Ok great! I have generated your insurance quote.What would you like to do?_1)_ View your quote_2)_ Cancel your insurance request[04:18, 02/05/2020] Dstv Whatsapp: Something went wrong when I tried to get your decoder insurance quote. Let's try this again.[04:18, 02/05/2020] Rich: 1[04:18, 02/05/2020] Dstv Whatsapp: Something went wrong when I tried to get your decoder insurance quote. Let's try this again.[04:18, 02/05/2020] Dstv Whatsapp: Ok great! I have generated your insurance quote.What would you like to do?_1)_ View your quote_2)_ Cancel your insurance request[04:18, 02/05/2020] Rich: 2[04:18, 02/05/2020] Dstv Whatsapp: Something went wrong while cancelling your decoder insurance request. Let me try this again.[04:18, 02/05/2020] Dstv Whatsapp: I've cancelled your request. Your decoder insurance won't be activated.[04:18, 02/05/2020] Dstv Whatsapp: Let me know if there’s anything else you need help with._[Tip: eg. you can ask me to check your balance or go to the main menu]_[04:20, 02/05/2020] Dstv Whatsapp: DStv decoder insurance is brought to you by NMS Insurance Services (SA) Ltd. FSP #48754Your decoder with *Model MultiChoice HD Decoder 2*, *Smartcard7016690614* and *Serial Number H002073302* is currently insured.Would you like to:_1)_ Claim_2)_ Read insurance FAQ's_3)_ Go to the main menu
Thanduxolo Send email
 
Apr 28, 2020

Overcharging for a service that doesn't exist

I am overcharged for a service that doesn't exist. DStv charged me R1342.00 for compact package. They say I have 2 decoders active and that's a blatant lie because I am only using one decoder,a PVR. Could you please investigate this matter.
Thanduxolo Send email
 
Apr 28, 2020

Overcharging of service that doesn't exist

Good day
I hereby would like to lodge a complaint regarding a overcharged amount of money for a service that didn't exist. I am currently on a compact package and was shocked to receive a charge of R1342.00 . When I enquired DStv ,they told me that I have 2 decoders that are active. I have no idea what they are talking about because I am only using one decoder that I've recently upgraded to, the PVR decoder. I didn't ask anyone from DStv to activate 2 decoders ,infact the old black decoder that I was using before I upgraded is packed in the drawer and not connected. I really don't understand this issue of 2 decoders that are connected. Can't they see on their system that there is only one decoder connected under my name because in March I paid plus R520 if am correct .why are they saying this month that there are 2 decoders active. This is really a daylight robbery and am not going to pay for something that I don't know .could you please investigate this matter .

Complaint Registration Form

    Information of the Company you are complaining about
    Subject of Complaint
    City (optional)
    Complaint Details
    Attach photos (optional)
    Confirmation code

    Submit

         
     

    User Registration

    Already a Complaint Board member? Log in now.
    Username:
    E-mail address:
    Password:
    Code:
    or connect with Facebook

    User Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Complaint Board? Register now.
    E-mail address:
    Password:
    Forgot your password?
    E-mail address:
    Back
    Loading, please wait...
    Your password has been sent to the specified email address. Log in
    or connect with Facebook

    User Facebook Login

    Enter Username