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DSTV

South Africa

Consumer complaints and reviews about DSTV

Sima_Lelo Send email
 
May 22, 2020

Channels

I would like to know why some of my channels are not playing...305 and 302 are not playing at all I'm paying money for channels that are not working this is so inappropriate you guys are meant to deliver a service not this.Please do contact me soon this is my email [email protected]
yoshen Send email
 
May 13, 2020

billing

Good Day

I received an sms today that I need to pay R755.39. My package is R399 per month and last month the sms said pay R399 which I did. when I call in to your call centre I am put on hold for 25 minutes where the consultant tells me I need to pay for a bad debt which DSTV initially wrote off in December, I am still on hold with no answer. Is this the way DSTV treats its customers during the Pandemic. Is it because lockdown has affected DSTV's business?

You have still not responded to me.

Please notify me if you are not willing to correct my account and remove your so called bad debt. In December when I upgraded it was by mistake on whatsapp as my son got a hold of my phone I immediately tried to downgrade but your system gave me an error and I tried multiple times to call in to the contact centre with no luck. I explained this to the agent that downgraded me.

You cannot come back 3 months later and ask me to pay for an error in December when I was not advised of this when I reconnected.
yoshen Send email
 
May 13, 2020

billing

I received an sms today that I need to pay R755.39. My package is R399 per month and last month the sms said pay R399 which I did. when I call in to your call centre I am put on hold for 25 minutes where the consultant tells me I need to pay for a bad debt which DSTV initially wrote off in December, I am still on hold with no answer. Is this the way DSTV treats its customers during the Pandemic. Is it because lockdown has affected DSTV's business? Maybe its because with the new ANC government DSTV cannot bribe its way to the top anymore. Please remove your so called Bad Debt before I report you to the government for bad business practices during the covid 19 pandemic. Please notify me if you are not willing to correct my account and remove your so called bad debt. In December when I upgraded it was by mistake on whatsapp as my son got a hold of my phone I immediately tried to downgrade but your system gave me an error and I tried multiple times to call in to the contact centre with no luck. I explained this to the agent that downgraded me.

You cannot come back 3 months later and ask me to pay for an error in December when I was not advised of this when I reconnected.

Y.naidu
[email protected]
0769681084
8903025089084
rcford699 Send email
 
May 2, 2020

DSTV Whatsapp error insurance charge

Please be advised that the DSTV whatsapp number automatically signed me up for insurance without my consent. I enquired about insurance but could not view quote. It kept giving errors. I then cancelled the quote but it now says that I am insured.

I DO NOT want insurance. Please rectify my account.

My name is Richard Ford but it is misspelled  on your system too. My Id number is 6002065059081 and customer number is 35714253.

Below is the whatsapp msgs.

[04:17, 02/05/2020] Dstv Whatsapp: Ok great! I have generated your insurance quote.What would you like to do?_1)_ View your quote_2)_ Cancel your insurance request[04:17, 02/05/2020] Rich: 1[04:17, 02/05/2020] Dstv Whatsapp: Something went wrong when I tried to get your decoder insurance quote. Let's try this again.[04:17, 02/05/2020] Dstv Whatsapp: Ok great! I have generated your insurance quote.What would you like to do?_1)_ View your quote_2)_ Cancel your insurance request[04:17, 02/05/2020] Rich: 1[04:18, 02/05/2020] Dstv Whatsapp: Ok great! I have generated your insurance quote.What would you like to do?_1)_ View your quote_2)_ Cancel your insurance request[04:18, 02/05/2020] Dstv Whatsapp: Something went wrong when I tried to get your decoder insurance quote. Let's try this again.[04:18, 02/05/2020] Rich: 1[04:18, 02/05/2020] Dstv Whatsapp: Something went wrong when I tried to get your decoder insurance quote. Let's try this again.[04:18, 02/05/2020] Dstv Whatsapp: Ok great! I have generated your insurance quote.What would you like to do?_1)_ View your quote_2)_ Cancel your insurance request[04:18, 02/05/2020] Rich: 2[04:18, 02/05/2020] Dstv Whatsapp: Something went wrong while cancelling your decoder insurance request. Let me try this again.[04:18, 02/05/2020] Dstv Whatsapp: I've cancelled your request. Your decoder insurance won't be activated.[04:18, 02/05/2020] Dstv Whatsapp: Let me know if there’s anything else you need help with._[Tip: eg. you can ask me to check your balance or go to the main menu]_[04:20, 02/05/2020] Dstv Whatsapp: DStv decoder insurance is brought to you by NMS Insurance Services (SA) Ltd. FSP #48754Your decoder with *Model MultiChoice HD Decoder 2*, *Smartcard7016690614* and *Serial Number H002073302* is currently insured.Would you like to:_1)_ Claim_2)_ Read insurance FAQ's_3)_ Go to the main menu
rcford699 Send email
 
May 2, 2020

Dstv whatsapp automatic decoder insurance signup

Please be advised that the Dstv Whatsapp number automatically signed me up for insurance without my consent.

I enquired about insurance but could not view quote. It kept giving errors. I then cancelled the quote but it now says that I am insured.

I DO NOT want insurance. Please rectify my account.

My name is Richard Ford but it is misspelled  on their system too. My Id number is 6002065059081 and customer number is 35714253.

Please rectify this and remove the insurance.

Below is the whatsapp msgs.

[04:17, 02/05/2020] Dstv Whatsapp: Ok great! I have generated your insurance quote.What would you like to do?_1)_ View your quote_2)_ Cancel your insurance request[04:17, 02/05/2020] Rich: 1[04:17, 02/05/2020] Dstv Whatsapp: Something went wrong when I tried to get your decoder insurance quote. Let's try this again.[04:17, 02/05/2020] Dstv Whatsapp: Ok great! I have generated your insurance quote.What would you like to do?_1)_ View your quote_2)_ Cancel your insurance request[04:17, 02/05/2020] Rich: 1[04:18, 02/05/2020] Dstv Whatsapp: Ok great! I have generated your insurance quote.What would you like to do?_1)_ View your quote_2)_ Cancel your insurance request[04:18, 02/05/2020] Dstv Whatsapp: Something went wrong when I tried to get your decoder insurance quote. Let's try this again.[04:18, 02/05/2020] Rich: 1[04:18, 02/05/2020] Dstv Whatsapp: Something went wrong when I tried to get your decoder insurance quote. Let's try this again.[04:18, 02/05/2020] Dstv Whatsapp: Ok great! I have generated your insurance quote.What would you like to do?_1)_ View your quote_2)_ Cancel your insurance request[04:18, 02/05/2020] Rich: 2[04:18, 02/05/2020] Dstv Whatsapp: Something went wrong while cancelling your decoder insurance request. Let me try this again.[04:18, 02/05/2020] Dstv Whatsapp: I've cancelled your request. Your decoder insurance won't be activated.[04:18, 02/05/2020] Dstv Whatsapp: Let me know if there’s anything else you need help with._[Tip: eg. you can ask me to check your balance or go to the main menu]_[04:20, 02/05/2020] Dstv Whatsapp: DStv decoder insurance is brought to you by NMS Insurance Services (SA) Ltd. FSP #48754Your decoder with *Model MultiChoice HD Decoder 2*, *Smartcard7016690614* and *Serial Number H002073302* is currently insured.Would you like to:_1)_ Claim_2)_ Read insurance FAQ's_3)_ Go to the main menu
Thanduxolo Send email
 
Apr 28, 2020

Overcharging for a service that doesn't exist

I am overcharged for a service that doesn't exist. DStv charged me R1342.00 for compact package. They say I have 2 decoders active and that's a blatant lie because I am only using one decoder,a PVR. Could you please investigate this matter.
Thanduxolo Send email
 
Apr 28, 2020

Overcharging of service that doesn't exist

Good day
I hereby would like to lodge a complaint regarding a overcharged amount of money for a service that didn't exist. I am currently on a compact package and was shocked to receive a charge of R1342.00 . When I enquired DStv ,they told me that I have 2 decoders that are active. I have no idea what they are talking about because I am only using one decoder that I've recently upgraded to, the PVR decoder. I didn't ask anyone from DStv to activate 2 decoders ,infact the old black decoder that I was using before I upgraded is packed in the drawer and not connected. I really don't understand this issue of 2 decoders that are connected. Can't they see on their system that there is only one decoder connected under my name because in March I paid plus R520 if am correct .why are they saying this month that there are 2 decoders active. This is really a daylight robbery and am not going to pay for something that I don't know .could you please investigate this matter .
Nakedi Send email
 
Apr 12, 2020

Falls information

Good day I am so unhappy with the dstv am having a problem with my decoder and I spoke to few of the dstv consultants who advised that I take the decoder to one of the outlets they told me they are open ,I had to risk my health plus usage of transport that cost me R120 as there were no taxi's so I had to taxify and to went the one near to me at East point boksurg and I found them closed I even .
I really have the right to claim back my money as I was mislead by the false information for given by internet,dstv online consultant and dstv consultants I spoke to over the phone.

My name is Dikeledi
Mukweso Send email
 
Apr 9, 2020

Poor service

Extremely terrible service from dstv. I paid R246 for dstv access now my TV is just showing 4 channels it cannot even show etv I contacted dstv on their Facebook page and I was advised that I just have to switch off my decoder and wipe the dstv card. I did that but still my dstv is only showing 3 channels. Their call center is not helping at all
Mukweso Send email
 
Apr 9, 2020

Poor service

Paid for dstv access and it's only allowing me to to view only 4 channels. I lodged a complaint on dstv Facebook book page and I was advised to switch off my decoder and turn it on again. I did that and nothing changed. Now I can't even watch etv after playing R247
Rhulani Send email
 
Mar 26, 2020

Poor service

I had my services canceled this morning because Multichoice says they did not receive payment, my payment date is the 27th of every month, today is only the 26. I called the service center & spoke to a lady called Nosipho, she then put me on hold for more than 15 minutes after I waited more than 30 minutes to get through the first time. I ended up getting cut-off, & no one gets back to you. Unacceptable & pathetic service by Multichoice.
Lindamkhonza Send email
 
Mar 22, 2020

Too much cost

Hello I have an contract with a dstv it's a price and every month the requested amount is to high I called them to rectify this but they promise they will fix it but I can't see the progress
Hanli-Mari Strydom Send email
 
Mar 16, 2020

ALOT

HOW COME DSTV DECIDE ON WHICH PACKAGE A PERSON MUST GO AND THEN SUSPEND YOUR SERVICE BECAUSE THEY DECIDED THE PACKAGE AND THEN THERE IS A SHORT PAYMENT ON YOUR MONTHLY PREMIUM.
NOBODY CONTACTS YOU WHEN YOUR PRICE LOCK COMES TO AN END AND YOUR DEBIT ORDER JUST GETS CANCELLED BY WHO EVER IS WORKING AT MULTICHOICE.

THE PERSONS WORKING IN THE CALL CENTER AND THE PEOPLE AT RANDBURG MULTICHOICE BLAMES EACH OTHER FOR NOT DOING THE RIGHT THINGS.

THIS COMPANY IS GETTING WORSE THAN WORSE AND NOBODY CAN GIVE YOU A STRAIGHT ANSWER.

THIS SUCKS.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Kathrina Send email
 
Feb 29, 2020

Multichoice DSTV Call Centre

My DSTV services has been off for a full week. Last week Saturday I called the Call Centre, a few channels were up and running. This week the channels that were not working are still not working. I spoke to an agent at the CallCentre extremely unhelpful individual. Tells me to switch it on and off, when that doesnt work she tells me it's a software problem. I asked how is it a software issue if other channels are working. I ask to speak to a Manager someone by the way who is suppose to be managing a team, tells me hes in a meeting. I then ask for his name, name she said it is confidential and she cant give me his name...is this a joke! What is happening to customer service at DSTV??? It is deteriorating and this call centre agent thinks she can tell us any nonsensical thing and we will accept it. Whilst the service has not been working for a week, I am still paying my premium to DSTV for services not worth paying. Poor customer service, an absent manager who should oversee such things, what a joke DSTV.
Kathrina Send email
 
Feb 29, 2020

Multichoice DSTV Call Centre

My DSTV services has been off for a full week. Last week Saturday I called the Call Centre, a few channels were up and running. This week the channels that were not working are still not working. I spoke to Amber Paige at the CallCentre extremely unhelpful individual. Tells me to switch it in and off, when that doesnt work she tells me it's a software problem. I asked how is it a software issue if other channels are working. I ask to speak to a Manager someone by the way who is suppose to be managing a team, tells me hes in a meeting. I then ask for his name, she says Mr Khan, I asked for a first name she said it is confidential and she cant give me his name...is this a joke! What is happening to customer service at DSTV??? It is deteriorating and these call centre agents think thet can tell us any nonsensical thing and we will accept it. Whilst the service has not been working for a week, I am still paying my premium to DSTV for services not worth paying. Poor customer service, an absent manager who should oversee such things, what a joke DSTV.
Angelique Jeffery Send email
 
Feb 12, 2020

Xtra veiw not working bad service

I am going to try and be frank abuot DSTV customer service it is disgusting they should be ashamed.

How dare DSTV staff keep us holding for 30minutes who do you think pays for that 30 minutes.

Why don’t DSTV do a 0800 toll free number but they know they would go bankrupt paying for phone calls, your consultants don’t know what they are doing.

I have been struggling for three days with incompetence.

My extra view is NOT WORKING.

I escalated to Kgomotso who got someone to phone and when this person couldn’t help I phoned him back and he was supposed to phone me back in 5 minutes later HE DID NOT I was told this by Mafulatsha he would phone back….. NO RESPECT FOR THE INDIVIDUAL.

Then I got hold of Carleso who was at least kind enough to try and help she gave me a reference number for the call 14374132/i255 she should be a supervisor.

She then sent an escalation to Xtra view 12230349 and I was told they will phone in 5 minutes. It is 9:22 the next day and no call.

I then phoned Lukas who took 25 minutes to give me an xtra view email address and a number for Extra view 011 289 2200 which does not work. Well done Lukas you have made your company proud. Call reference 14371432-i257

The installer is now on the phone with Thandeka who won’t give me a reference until the call is done. Now is that not stupid what happens if the call dies or she makes me listen to music for 30minutes until I have had enough of that then I hang up.

This has happened over and over and over

So can anybody who is qualified enough and intelligent enough please give me a call so that we can sort this problem. Xtra view specialist with reference number 12230349 why have you not called.

I have a credited installer and he is not winning his number is 00011486MC.

What is wrong with you people don’t you care about your paying customers.
vzyldl Send email
 
Feb 5, 2020

Account

Unable to sort out my account 12922841 since December 2019. Pricelock account but paying non contractual fees. Logged numerous references with promises that they will get back to me, but no replies yet.
[email protected] Send email
 
Jan 14, 2020

Adult content on kids channel

Hi, my complaint regards the adult content on a holiday kid's channel on DSTV(Multichoice) , in South Africa.

Channel 105(M Smile) is a holiday kids channel, but TV show Bachelor trailer keeps showing on the channel in January this year. This is definitely not some thing our kids should be watching. I am disgusted and I feel that this is inappropriate.

DSTV needs to catch a "wake up" or put somebody competent to manage this.

Regards
Strini Govender
+27 72 094 1925
sammyfish Send email
 
Dec 25, 2019

DSTV is selfish & very greedy! Sort this mess asap

am premium subscriber with 3 explorers connected. Then DSTV offered me a price lock for R799/month. They say they will send an installer to install. Then after installation & activation, my price lock of R799/month will start while my existing premium of R1000/month will be deactivated.

I got the pricelock decoder early in December 19. Its still in the box & incompetent installer hasn't come to install. Then greedy & selfish DSTV decides to charge me for an explorer that's is not connected or activated. What rubbish is that by DSTV? DSTV didn't even call me to check if the new decoder has been installed or not. DSTV must reverse the price lock premium until my new decoder is installed & connected. I dont have money to pay R1921 as I always pay below R1000. I wasted my R110 airtime on the 25th Dec 20 explaining to the call centers people. Unfortunately they are useless, incompetent & very rude. Please sort this asap or come to collect the pricelock decoder.
[email protected] Send email
 
Dec 11, 2019

DISCONNECTED

I have an account with multichoice which was on debit order for the 22nd of every month, so last month on the 22nd I did not receive a notification from my bank that the money was debited then on the 25th I gave them a call to debit the money and I was told the money is appearing on their side so I should worry and I was not disconnected, then 3 or 4 days later I was disconnected when I call them now I was told that I did not pay and I asked them to check their notes and comments then they recognised that it was their fault so I was connected again on the 28th and on that very date I paid R145.00. THEN again 3 days later I was disconnected I called in again then I was connected. Now Sunday the 7th I was disconnected again, I call in again then they told I have to pay R205.00 to be connected again and I told them my monthly package is R125.00 why am I supposed to pay R205.00 then the manager buy the name Handsome told me that I was charged like that by their billing department, then he is logging a query for me with that department and I will be called in the next 24 hours, I waited 24 hours passed I call them again I was told they will call me back in 72 hours nobody ever called me. I cant watch TV since Sunday till today can somebody help me please.
my number is 071 028 6562
Rynodeb Send email
 
Dec 7, 2019

Billing

Hi we took the Premium package..
1st month there was an error on installation..
2nd month you debited over and above..
3rd month same thing..
Now heading to to next billing again its R1330 instead of R956 like agreed so it goes without saying i am not happy with price lock package as they debit alot more than agreed and over and above package price if this problem does not get resolved i will be cancelling this service
lawrence44 Send email
 
Dec 5, 2019

Account Information

well done Dstv, welcome to the world of BAD service, fast becoming a government parastatal. I called Dstv for information on my Dstv account. The operator which I could not hear her name properly asked me if she could put me on hold which I agreed. From 10:24am to 10:49am I was still waiting for the operator to return to the call which she did not do. I have patience but this was beyond patience. I hung up.

If I had a choice I would cancel my subscription with Dstv.

You guys suck
Davidjihaan Send email
 
Nov 24, 2019

Incorrect billing and disconnect

54877954.... Call me back, sort out my problem, why aren't you assisting me...
Neluembeni Mulalo Mia Thompho Send email
 
Nov 22, 2019

POOR SERVICE BY CONSULTANT

I am very disappointed on the service I got from your consultant on 28/10/2019 @02h44s42. I phoned DSTV to change the debit date due to change of employment.

The consultant ensured me that the system has been amended and i was shocked to get a message on 20/11/2019 that my dstv has been stopped. I had to phone dstv on the same day and the consultant i spoke to alluded that he will escalate the matter and i should accept their call before end of business. They never phoned, i phoned again on 21/11/2019 and spoke to a consultant who knows her job and she explained everything into detail. An explanation or procedure which i got from Ngiphiwe Xulu was sufficient enough for me to understand why i got cut off.

It is so unfair that i had to pay the connection fee because of your consultant Sibahle Mancewu who failed to outline the procedure to be done since i am moving the date to the 25th.

I am hoping that this matter will not be left unattended as i am also expecting a feedback on how it was handled. Sibahle Mancewu was supposed to incur the connection fee not me. How would i have known that there is a pro-rata i was supposed to pay if Ngiphiwe Xulu never expalined to me.

I would like to applaud Ngiphiwe Xulu for her professionalism and understanding her role in serving clients.
NoniNkosi Send email
 
Nov 16, 2019

Connection

Good name my name is Nonhlanhla nkosi tel no. 0761712367. My partners name is mondli Buthelezi. Smartcard no 1027508833. We have a problem wth dstv they keep disconnecting there service but we up-to-date with our payment. We spending airtym now every 4 days trying to solve the problem but we failing. We spoke to several managers and consulted but no luck. Our money is waisted. Please assist us

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