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DSTV

South Africa

Consumer complaints and reviews about DSTV

CAdams Send email
 
Dec 9, 2017

Connectivity

Dstv's system of communication and payment request is terrible .I checked my account from the 2nd of Dec to date and even today my app said payment is due the 24th of Dec . This is a huge inconvenience and terrible service as your app states I should have received a mail ststing payment is due. Yourll have no regard for loyal client that pay on a regular basis. Now I have to settle to view till the 25th .

Connectivity

PeterC Send email
 
Nov 27, 2017

Accounts & billing

This company has gone from bad to worse. I refuse debit orders not only for Dstv but in principle. If a supplier cannot send you an invoice for their services for you to pay then they do not deserve your business. I have NEVER received a statement, by mail or email, I used to get SMS and decoder message reminders when our payment renewal was due, but that has stopped, and clearly all the poor call center agents are told is to get customers to sign debit orders. This 24 month price lock is also an attempt to lock you into their crap service knowing that Netflix and other platforms are taking over their market. Here's an idea DSTv why not compete by improving your service or are you all to dumb to do that???
So if you think cutting me off worries me boy are you wrong. I've got Netflix and now I will look into other alternatives and only turn on Dstv when it suits me (sport).
Good luck with your crap service I look forward to the day we have real competition in this market.
mogalei Send email
 
Nov 23, 2017

Fraudulent smartcard activation on my account

I received a notification that a smartcard number A100537730 was activated on my account on 13 November 2017. I logged a complaint about this on 16 November 2017. I was notified that this matter would be escalated and resolved and someone would call me. on 21 November I called again and spoke to a consultant by the name of Zandile who said she had escalated my grievance to a Xolani Mzolo and gave me reference number 72489410-I144, I still have not received any feedback from anybody at Multichoice contact centre. I called again today and spoke to another consultant who advised me that the matter had not been escalated.

I have sat on the phone on numerous occasions now trying to resolve a rather serious matter and i am not getting any service from DSTV except empty promises that somebody will contact me. If this matter is not resolved and a debit order does go through on my account heads will roll. This is fraud because I did not even receive this decoder and advised the consultant that I am relocating and therefore they needn't proceed until I advise. I would like to know that if I did not receive the decoder or activate it, then who received this decoder and activated it. Your urgent advices on the resolution of this matter are much anticipated.
Heleen Wartington Send email
 
Nov 21, 2017

Closed contract

I've been struggling for months to get Dstv MultiChoice to close a contract. I applied for the advertised price lock contract with free installation. Instead I was given the wrong contract and a decoder was delivered at my home. I asked them to cancell everything and fetch the decoder. My biggest concern is that it is negatively affecting my credit score. According to my credit record I now have two conracts with dstv, which I don't have. I have an excisting explora contract with Dstv for R 874 pm and the price lock would have replaced it. Please advise. I only need a letter from Dstv that the contract is terminated. It need to be removed from the credit bureau. I want them to take action and stop harassing me with smses.
Renier Oosthuizen Send email
 
Nov 11, 2017

Lack of service

Today , 11/11/2017, Multichoice or Dstv has suspended my services for the 7t time in 24 days, because according to them my account is in areas..... . The problem is I had dstv for very long, I subscribe 2 years ago to their price lock plan. It has run out last month and I went back on the normal plan, now some idiot their keeps crediting my normal account and put the money in the price lock account. I have phoned in, message them, email them, I have proof that they say I am not behind as I have a debit order, in fact they owe me money..... nobody seems so close my price lock account, my dstv keeps being suspended, I do not get the service that I am paying for..... that is a breach of contract from them....... every time I have to phone to get it connected that cost me money.....I do not need a apologies I need action.
Dion Holtzhausen Send email
 
Oct 31, 2017

e 32 error

Since I have asked to switch off my access part of my PVR I keep on having an e 32 error every 10 minutes. Sorry but this not acceptable at all. Do you want me as a client? Please answer me back.
Bernise Send email
 
Oct 27, 2017

Bad services

Im a customer now for many years but now im discusted by dstv looking for something els now to replays dstv for i have been cut 6 times now this mount after i have sent my proof of payment to them 2 times and i have complained on fb and i jave put something on hello peter i mean 6 times and now i had it im putting my complain on here now next time it will be small claims caurt and then we will see. Discusted with dstv. And i will give dstv such a bad name they will find it dificult to get new cleints. And i dont want an appoligily again for that is all dstv can do right
Bernise Send email
 
Oct 27, 2017

Bad services

Im dissipointed in dsv for i have sent my proof of payment and every week they cut me off after they confirmed they did get the payment this is not my mistake i am so discusted with dstv now. I am with them for many years now and now this happens well i had it i am taking it further now i mean 6 times a mount if been cut its costing me money to phone all the time i had it
Samuel Sabelo Buda Send email
 
Oct 23, 2017

Poor Service

I requested my bouquet to be increase to premium on 26 August telephonically it was explained to me that my next payment will be expected on the 25th as my Debit order will go off. Surprisingly I was disconnected I had to call them and they realised that the problem was on their side it was reinstated and still I had to pay something extra, I went to the DSTV outlet to make my payment the system couldnt allow me and I requested them to make note of my time energy petrol effort still I was disconnected again with all the note and finding and reference and no one took time from the accounts to call me to find out and maybe find a solution for this problem cause by now I have called more than eight time for a problem that happened in August is almost the end of October now and I have a Debit order in order to avoid missing payments but still I get disconnected but quick to tell me we have reconnected my services but can check the reason for my services to be disconnected in the first place.

No one make time to find out what is the problem and how did we resolve it very disappointed for such and a big company
Samuel Sabelo Buda Send email
 
Oct 23, 2017

Services being cut off form their mistake

I requested DSTV to increase my bouquet to premium reason being to watch the Floyd fight and I was told every thing was fine and that my payment will be expected as per arrangement of my monthly subscription. After all that my services were cancelled I had to call them again and again and the agent had to listen to the telephone recording they discovered that the mistake was on their side it was reinstated and I was requested to pay 202 extra and given two references I54 & I55. I went to the DSTV outlet to make the payment the system didn't allow me and I requested them to make not of the inconvenience as I drove to the shop my time my effort and the system still couldn't allow me to pay. Couple of days it was disconnected again I had to call them again no one made any effort to find out or check why the note was there just decided to cut off after explain the same story again will the are reference still I had to repeat my self several times it was reinstated this is an existing problem which has been going on for two months now and funny part I have a Debit order and they tell me I owe them I really don't understand why is this happening and for a complain so big and in existence for so long so my services has been disconnected so much I wish I didn't have DSTV cause the different with the person who don't have it is non existence
LAUREN Send email
 
Oct 16, 2017

Insurance offered, I accepted but was never instituted

When purchasing my DSTV explorer (2013) I was offered insurance which I Gladly accepted. Because we live in the Eastern Cape, the lightning during storms etc can get rather bad. Since the purchase I have battled renting movies via SMS. I always call the help center for assistance and during 2 of these call (most recent call has been this year.) the person to whom I am talking to has offered me insurance of which i have stated that I have already got insurance. They have checked the account and no insurance was active. I had then told them that I WANT INSURANCE and they have said OK they will have it done. About a month ago my explorer stopped recording, rewinding etc. So I took it to one of your agents in which they said it was faulty and needed to be replaced with a new machine..... No problem as I have insurance.... Well apparently not.
I contacted DSTV and they say there is no insurance.
Not happy!!!!!!!!!! =
JT Mynhardt Send email
 
Oct 12, 2017

Incorrect Account Billing

During September 2017 we activated a new price lock on our premium account with DSTV. Since then my service has been suspended almost 9 times. When I call the Call Centres ( which also take forever ) the person cant see why it has been switched off. We have had various reasons given : double billing , a charge from 3 years back and simply I don't know why - Then they reconnect the service for us. But 4 days in it is suspended again.

We actually went into the Rustenburg centre last Friday - but the same thing - No mam I cant see why - I will re-activate it for you. Get home its active - Yesterday it was switched off once again.

No one is actually fixing the problem they just activate and wait for my call again in 4 days.

This is extremely frustrating since our account is fully paid and I sit without DSTV for at least 1 week since if you add the days up.

Can someone just check the account and fix the freaking error - or we will be cancelling your services and use Netflix.

Regards
Mr Mynhardt
0794911177
8303015045081
Yvonne Hanekom Send email
 
Oct 6, 2017

Services disconnected

Since July 2017 my services has been disconected, reconnected disconnected and this has been going on for 4 months now.
I have emailed proof of payments to several people, 35 email to be correct.
Together wit email from bank.
Today I was told that I supplied invalid proof of payments??????
Seriously, and when I sked what was wrong nobody can answer me, because I want it in writting to supply to the bank.
Yet again without services!!!!!!!!
Out of 5 two of my payments went missing????
How do you explain that..
Enver Send email
 
Aug 31, 2017

Installation

I had a problem with my Dstv where I have received an error code E48:32. I called the call centre and they advise I should get a agent out to assist. I then follow the instructions and the agent came and look at the signal error then rectified it. I paid them and they left, however before they could driver away I've realised the Tv in one if the bedrooms were not playing all channels, they rectified the problem. That same evening I 've noticed that the problem continued in my tv room. I called the next day and the guy advise that they will assist. However I have been waiting and waiting with no avail. I then continuously tried to get hold of them with no luck. I then called the call centre and they advised that I should go to the closest agent centre to test which I did and they confirmed my recorder is in order. I told them what occurred and the gentlemen said just get another agendt(istaller) I told him it so easy to respond in that manner since he is not the one paying as I will have to pay again. The problem continued and I called the first installer again using a different number he answered and confirmed that he will come out if I can sent him my details via sms, we now three weeks later and still nothing. I am unable to view catch up and a number of other channels, why am I paying you guys so much money without viewing anything when I approached your call enter again, the call centre agent said cancel it. I need this matter to be resolved as a matter of urgency. This is totally unacceptable service.

Here is the installers contact details. 073 091 5581, they are your agent in Rosebank advertised on your website as an authorised agent.

Looking forward to your response.

Regards
Enver
Yulemartjie Send email
 
Aug 23, 2017

Paying for exploration not received

I have applied for an explora on pricelock, which was approved. On 11 august my services was activated, without receiving the explora. I have been phoning almost 8 times and spoke twice to Clinton maduna at pricelock, who said 18 august it will be delivered. Still no explora. I can watch no tv but dstv didn't mind to deduct over a 1000 rand for the service. I need answers. Please phone me on 0815470918 or my husband on0814191348. Martjie yule
Lmizen Send email
 
Jul 25, 2017

Poor Communication

I haven't had dstv for a few years now, maybe 2 or 3 years. A few days ago I received a call out of the blue to say I've been handed over due to my dstv account being in overdue. I told the consultant she must be mistaken, I haven't had dstv for quite sometime now. She said no I owe the money as I never called dstv to tell them that I'm cancelling the service I now have been handed over for three hundred and something rand. I can't understand how no notice is given to dstv customers, I.e email, SMS, phone call. Now years down the road I get a call saying I'm handed over. Surely it's against the law to just hand somebody over without any notice given to these customers.
Frankly I will never ever support dstv ever again. Almost R1000 for a service in a country that's in recession and most people can't even afford to pay for tv/entertainment. There is nothing new or exciting about dstv. We would have dstv and cancel it and then perhaps a year or two down the road we would connect again, it was merely repeats of the series etc, programs that we watched the previous time. So basically throwing money away every month.
We now have OVHD which is a once off payment for the decoder, programs are not bad at all. Definitely beats paying nearly R1000 for a service which is basically just on repeat.
Lmizen Send email
 
Jul 25, 2017

Poor Communication

I haven't had dstv for a few years now, maybe 2 or 3 years. A few days ago I received a call out of the blue to say I've been handed over due to my dstv account being in overdue. I told the consultant she must be mistaken, I haven't had dstv for quite sometime now. She said no I owe the money as I never called dstv to tell them that I'm cancelling the service I now have been handed over for three hundred and something rand. I can't understand how no notice is given to dstv customers, I.e email, SMS, phone call. Now years down the road I get a call saying I'm handed over. Surely it's against the law to just hand somebody over without any notice given to these customers.
Frankly I will never ever support dstv ever again. Almost R1000 for a service in a country that's in recession and most people can't even afford to pay for tv/entertainment. There is nothing new or exciting about dstv. We would have dstv and cancel it and then perhaps a year or two down the road we would connect again, it was merely repeats of the series etc, programs that we watched the previous time. So basically throwing money away every month.
We now have OVHD which is a once off payment for the decoder, programs are not bad at all. Definitely beats paying nearly R1000 for a service which is basically just on repeat.
RudiP Send email
 
Jul 8, 2017

Most unprofesional company

Multichoice (DSTV) is most probably the most unprofesional company I have ever had to deal with. They have absolute zero ownership and accountability towards their consumers (customers).
They have taken the believe that we need them more then they need us.
When talking to agents that does not LISTEN and talk to you as if you are an idiot and when you want to complain they forward you to another person that cares even less.
Asking them for a telephone number to take the matter further with their Head Office they give you a number that either does not exist or a number that is automated and just redirecst you to the call centre that you just received the number from.
Apparently Multichoice (DSTV) Head Office does not exist and/ or the executives of this company plainly does not care what is going on on the ground of their company.
I can not believe that one can be given the run around from a company this size.
Looking for the telephone number on the web is just as useless as this number does the same thing, redirecting you to an automated switchboard.
Clearly the people in this company does not want to hear about any problems and/ or plainly just does not worry about any frustrations from their consumers their money comes from.
SinMin Send email
 
Jun 7, 2017

unfair disconnection

in March i was disconnected and phoned DSTV requesting to be subscribed to a lower package, the lady advised that it cant be done in that month and only can be done the following month so i must pay the subscription of the package im currently on, she gave me the amount to pay, i paid. In May i went and bought a lower package and i phoned DSTV for reconnection, they told me that i have to pay the higher package and i told them that but i have notified you that i can no longer afford this package, they reconnected me and promised to search for the call i made notifying them. In June i went and paid the package amount i paid last month and phoned them, they told me im owing , i asked why and recited the whole story, they told me they cant see anything that ive notified them but will call me back. No one called me back instead i received a message that i v been dsconnected, i phoned again when i recieved this message asked the lady to call me back as i didnt have enough airtime, the lady said she ant she is not allowed to, i told her the story, she said she is gonna come back to me but i am reconnect, yes i was , i ran out of airtime and the converstaion ended.

This morning i switch on my tv , im disconnected, i check my phone , there is a message that i have been disconnected.

i feel that im being bullied by DSTV, additional to the subscriptions i have to have airtime to phone them, they only came bak to me when they promised to listen to the calls iv made, they never came back to me on the outcome , i have to spend a lot of airtime calling dstv, why cant they call me. The other thing i picked up during my conversation with the guy is that in May i should have called on the due date to be changed to a lower package and i have told him that i did not have airtime on the day and i though it was sufficifent enought that iv called in March and notified them ,they should have put the reminder on their side that this client is to be downgraded the following month, this is bulling.

Now iv paid but im disconencted, no one calls me but i have to spend on airtime and call them.This is grossly aunfair and bullying.

card no: 1036037646
EdmundNagel Send email
 
May 17, 2017

Misleading advertising new channels

Hi Dstv send out mails to there clients that all customers get 4 new channels and when i checked this is not working. Then i go back and read on the link and the it says its avail only to certain packages and not all customers. Misleading and fulse advertising. Edmundnagel@gmail.com

Misleading advertising new channels Misleading advertising new channels

EdmundNagel Send email
 
May 17, 2017

Misleading advertising new channels

Dstv are now send out mails that all dstv customers get 4 new channels and i checked and this is not true. Then i go back and look at the website if specify its only avail to some package and not all. This is very misleading and untrue. Fulse advertising. Edmundnagel@gmail.com

Misleading advertising new channels Misleading advertising new channels

Erlene Send email
 
May 17, 2017

Overcharging me

I have renewed my contract with DSTV in March 2017. They promised to cancel the previous subscription. In April 2017 they overcharged me for two subscriptions. In April 2017 I again contacted them and they apologised and mentioned it will be sorted out immediately. In May 2017 they overcharged me by R800. I am now paying R1900.00 for one dstv subscription and indian bouquet. I contacted them again on 16 May 2017 whereby the financial consultant could not even understand my account. If DSTV call centre are incompetent who do I actually complain to in order for this problem to be solved. Service in South Africa is really pathetic and it is getting much worse as incompetent people are being employed.
Mmtsweni Send email
 
Mar 29, 2017

DSTV delivered Explorer but not installed

Unhappy customer since DSTV delivered my Explorer but installers doesn't want to install because they were not payed for their work since from December last year.
D Verster Send email
 
Mar 16, 2017

ACCOUNT

Since Dec i've been trying to sort out my account.
DSTV charge me for 2 full packages i've only got 1.
Every second day they suspend my dstv.
I've been on the phone for hours explaining the same story over and over.
Every time the do understand and promise to sort out and refund me my money....next day cut off again.

I really need help and don't know what to do anymore.
Mondli Send email
 
Mar 16, 2017

Disconnected,angry,unsatisfied

I’ve had enough with dstv…2016 September my dstv was disconnected 4 times in that month, I called in spoke to Nomathamsaqa who advised that no payment was received was ask to email prove of payment which was my bank statement at that time since it was an EFT payment. She apologized reconnected me after 4 days again was disconnected again called in with my airtime another lady assisted me that time, tells me I have not paid! Had to explain to her that I was disconnected last week I’ve sent through proof of payment, she checked saw it and told me the lady that assisted last time (Nomathamsanqa) didn’t do it correctly she assured me it was done this time apologized and reconnect.

Again after 2 days was disconnected called in explained same story after a long argument was told it has been sorted out. 3 days later was disconnected again spoke to a gentlemen this time explained over again some story he said the 3 ladies that assisted didn’t attach my bank statement they were just reconnecting me the system showed I have not paid hence disconnection. He stated that it was an error on their side he has sorted it out I will be connected. This was a huge frustration I decided rather not have dstv it’s pointless. On the 04 March 2017 went to Durban central offices to pay for my dstv was told I owe R600!!!!!!!!!!!!!! I ask the lady Phumelele Mbatha who assisted me, she checked on her system and tells me I did not pay in August 2016. My question to her was I did not pay in August 2016 yet I was never disconnected? She told me to please wait went to her supervisor and then tells me she and her supervisor checked they were payment received in August but again I did not pay in September 2016 Yes that story again….. had to explain to her that I paid and was even ask to send through proof of payment, she checked on her system and saw the attached proof of pay she then ask me to please wait she’s going to speak to her supervisor again spent almost 30mins waiting for her going back and forth. Eventually she comes back and tells me that the September payment wasn’t allocated to my account hence I owe R600, she advised me that her supervisor will sort it out. She tells me to pay R335.00 since she saw on her system that they owe me. I advised her that I want to upgrade from compact to extra she then says I should add R170.00. Dstv extra is R445.00 yet I was told to pay a total of R505 for what I don’t know.

I arrive home that day guess what??? My dstv was disconnect, called in spoke to Darren who told me that I owe R445.00 I inform him that I just paid R 505.00 and he tells me that I paid R170.00! We both argue on the phone he tells me to please hold on, he comes back and tells me that from the R505 amount I paid R335 was revised buy dstv I ask why he has no explanation what’s so ever but tells me he will reconnect and send an email cause it’s an error on their side. He did reconnect again after 3days I was disconnect again had to call your offices but nobody seems to know what was going on” they all kept on telling me that they escalating and she connected me again. Yesterday was disconnected again had to call in we fought over the phone.

Is this happening to everyone or is it just me???????? dstv has been escalating this matter since last year nothing ever gets done the service is beyond pathetic and it saddens me that such a huge company yet no good is done. I’m also still waiting for my statement since March 2016 that I had requested when I paid for my dstv after 10 days was disconnected and I was told I need to pay again which I did. I’ve been requesting for my statement since then. I pay yet I'm not allowed to watch what I pay for? Sort this mess out or else I will report you I am feed up with you people.

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