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DSTV

South Africa

Consumer complaints and reviews about DSTV

MrsH Send email
 
Mar 27, 2018

LIVID AT THE TERRIBLE SERVICE

I am LIVID i have been experiencing the same issue over and over again with DSTV because of incompetent staff - every month the same thing and its just getting worse because of their stuff up with providing half infomation to me on a number of times my account is in arears of R4500 and this month after they apologised for debiting my account last month by mistake and changed it to a manual payment - IT HAPPENED AGAIN -

They dont bother contacting you or compensating you and actually make you feel that its your fault - i've posted on social media - sent emails, called in got calls back hello peter and STILL NO JOY...

ITS TERRIBLE - Especially for me as i am in the service provider industry so i would expect to be treated with the respect and courtesy i treat my clients BUT THAT is not the case.

DSTV Call centre agents and team leaders are USELESS
MariusWilliam Send email
 
Mar 20, 2018

Shocking Service

On Saturday the 10th of March 2018 my mom and dad went to the DSTV branch on 214 Swartlaan Avenue on Ontdekkers to arrange a debit order as they order the new price lock special for the new DSTV explora from head office. The advised my mom and dad they are offline but will send it through on Monday morning which will be on the 12th of March 2018.

After numerous calls between my mom and a lady from DSTV head office last week selling the special to my mom, still can’t process the application as the debit order wasn’t done as yet.



Today the 20th of March 2018 I phone the DSTV branch on Ontdekkers where my dad signed the letter, only to get told that they are still offline (please note after two weeks they are still offline). I spoke to the manager Jane to ask if we can’t email the form through to head office, she advised NO. She then transferred my call to Pauline to see if she will be able to assist, Pauline also told me no, my parents need to redo the paperwork in Randburg. Surely if you experience internal issues with your system it needs to be sorted out internally and not be expected from your clients, we are living in Krugersdorp, how should my parents get to Randburg. WE ARE SHOCKED WITH THE BAD SERVICE RE RECEIVED SO FAR ONLY TO GET A NEW EXPLORA! We are thinking of canceling the whole DSTV package.
MariusWilliam Send email
 
Mar 20, 2018

Shocking Service

On Saturday the 10th of March 2018 my mom and dad went to the DSTV branch on 214 Swartlaan Avenue on Ontdekkers to arrange a debit order as they order the new price lock special for the new DSTV explora from head office. The advised my mom and dad they are offline but will send it through on Monday morning which will be on the 12th of March 2018.

After numerous calls between my mom and a lady from DSTV head office last week selling the special to my mom, still can’t process the application as the debit order wasn’t done as yet.



Today the 20th of March 2018 I phone the DSTV branch on Ontdekkers where my dad signed the letter, only to get told that they are still offline (please note after two weeks they are still offline). I spoke to the manager Jane to ask if we can’t email the form through to head office, she advised NO. She then transferred my call to Pauline to see if she will be able to assist, Pauline also told me no, my parents need to redo the paperwork in Randburg. Surely if you experience internal issues with your system it needs to be sorted out internally and not be expected from your clients, we are living in Krugersdorp, how should my parents get to Randburg. WE ARE SHOCKED WITH THE BAD SERVICE RE RECEIVED SO FAR ONLY TO GET A NEW EXPLORA! We are thinking of canceling the whole DSTV package.
Sumaiya Send email
 
Mar 9, 2018

Dstv billing

Ive beening experiencing problems with my Decoder billing , I received calls everyday from agents to upgrade to price lock , finally i did but they made so many mistakes firstly : they delivered the decoders after 2 months .When we finally receive them they send in an extra one. Ive been calling in to report the errors that ive been received i was being billed double because of the extra decoder, my viewing keeps getting cut of everyday ..

When i call to report this they keep telling me they will send someone to come and collect it , but they never came since last year . I am so angry ,because now my mums viewing had been disconnected i call in to explain the situation they keep telling me i an owe . It looks really bad because now it looks like i dont pay my bills when i do ...
I want this problem fixed ASAP i'm am sick and tired of having to call everyday about one issues all the time , then consultants pretend to assist me . Come and collect your damn decoder , if this matter does get sloved i will return all your decoders , and want nothing to do with you again . This is really unfair . The worst part is that when i call i get placed on hold for so long my airtime runs out and no one even bothers to call me back .
Please get back to me on this Number 0717982971


I still haven't been assisted even after i sent and email,explaining my issues. I'm still sitting with an error in my screen like i dont pay my bills, what do i have to do to get assiatance . Im really frustrated right at this disgusting serivce.
Its been 3 days on tv .
Camillah Muhammad Send email
 
Mar 8, 2018

Poor service

DSTV keeps disconnecting my service even after I pay the fee they claim I owe for the months service. The payment includes re connection fee and not long after its put off again, I then pay and its off again not long after, which means I pay twice or even thrice for the month, after spending a lot of money on airtime to make inquiries they cant give 1 amount to pay, they don't even know if I'm Mr or Mrs, so who's account I'm I paying.
Feemo Send email
 
Feb 28, 2018

Price lock experience

Ive had a price lock experience for 2 years for R899pm with an extra-view setup and came to an end upon expiration.The consultant called asking if i would like a new price lock experience or continue with the old package with the monthly rates.

I opted for the new price lock experience costing R959pm for the next two years, They have delivered the new decoder in the month of December 27th to be specific. Debit order dates are the 1st of each month. Come January a pro-rata debit order has been charged for the new decoder and the old one simultaneously of which is correct.

The decoder was installed in the month of January with the new price lock of R959 and the old one came to an end, but surprisingly the 1st of February a debit order of R1646,46 has been debited as opposed to R959 . I called in to query this and they have told me that i have an outstanding balance on my previous price lock account and was due so charged me on that.

I explained hows that possible if i have been up to date with all payments and that when the new decoder installed with extra view and each month debit orders have been made and when the new decoder was installed i called in post the installer calling to notify of the installation and to activate the new decoder with the extra view and to cease the old price lock .

To date i have called and spoken to a number of consultants to query as to the overcharge on my account and to credit my account and going forward one account is active.

The old account has been closed and just one account is on file but the credit that i have due to the overcharge has not been addressed, journals have been raised and finance rejected due to insufficient evidence WHAT SHOULD THE EVIDENCE OR SUPPORT BE ?????

So DSTV i humbly ask to sort out your systems an refund my money and to all of those customers that had the same issue

Faheem Mayet
Customer account number : 4660310
076 809 5158
Morne Send email
 
Feb 20, 2018

Bad service

To start with, DSTV if you are training your employees to be RUDE and SARCASTIC well then you are doing a great job. I went this morning to HENBERG Vaalpark with my faulty decoder, only to arrive there and be assisted by a very rude and sarcastic lady. She took my decoder and plugged it in only to reveal that once again my power supply is faulty for the third time in 10 months. Each time I have to take off from work and travel to HENBERG to find out my power supply is faulty and each time I have to buy a new power supply as they refuse to test nor exchange the faulty decoder even though I am paying for insurance on two decoders. Each time it is costing me R550,00: R180.00 for a new power supply + Travel Cost + one hour off from work each time, I could have actually bought a DSTV Explorer with all the money I have already lost however DSTV Dont give a Damn about their Customers. They will rather protect a Rude and Sarcastic person than to assist their customers. Is it fair towards me as a customer to loose R550.00 each and every five months. Why don't they test the decoder and fix it, why do we pay insurance each and every month for NO service. Is there any person decent enough to help and assist me, or will this complaint also just be in vain.
Mphozam Send email
 
Feb 5, 2018

Poor service and communication

My name is given i m very angry and confused, I made an agreement with dstv explora contract so apparently I was suspended at work BT I make an arrangement with them to pay, yes I did so to pay 600 every month BT the switched off they told with other account while I have 1 account, I explain to them and I ask them to call me they didn't even bother to call, and they don't send me a SMS or notifications they treat me very very badly
CAdams Send email
 
Dec 9, 2017

Connectivity

Dstv's system of communication and payment request is terrible .I checked my account from the 2nd of Dec to date and even today my app said payment is due the 24th of Dec . This is a huge inconvenience and terrible service as your app states I should have received a mail ststing payment is due. Yourll have no regard for loyal client that pay on a regular basis. Now I have to settle to view till the 25th .

Connectivity

PeterC Send email
 
Nov 27, 2017

Accounts & billing

This company has gone from bad to worse. I refuse debit orders not only for Dstv but in principle. If a supplier cannot send you an invoice for their services for you to pay then they do not deserve your business. I have NEVER received a statement, by mail or email, I used to get SMS and decoder message reminders when our payment renewal was due, but that has stopped, and clearly all the poor call center agents are told is to get customers to sign debit orders. This 24 month price lock is also an attempt to lock you into their crap service knowing that Netflix and other platforms are taking over their market. Here's an idea DSTv why not compete by improving your service or are you all to dumb to do that???
So if you think cutting me off worries me boy are you wrong. I've got Netflix and now I will look into other alternatives and only turn on Dstv when it suits me (sport).
Good luck with your crap service I look forward to the day we have real competition in this market.
mogalei Send email
 
Nov 23, 2017

Fraudulent smartcard activation on my account

I received a notification that a smartcard number A100537730 was activated on my account on 13 November 2017. I logged a complaint about this on 16 November 2017. I was notified that this matter would be escalated and resolved and someone would call me. on 21 November I called again and spoke to a consultant by the name of Zandile who said she had escalated my grievance to a Xolani Mzolo and gave me reference number 72489410-I144, I still have not received any feedback from anybody at Multichoice contact centre. I called again today and spoke to another consultant who advised me that the matter had not been escalated.

I have sat on the phone on numerous occasions now trying to resolve a rather serious matter and i am not getting any service from DSTV except empty promises that somebody will contact me. If this matter is not resolved and a debit order does go through on my account heads will roll. This is fraud because I did not even receive this decoder and advised the consultant that I am relocating and therefore they needn't proceed until I advise. I would like to know that if I did not receive the decoder or activate it, then who received this decoder and activated it. Your urgent advices on the resolution of this matter are much anticipated.
Heleen Wartington Send email
 
Nov 21, 2017

Closed contract

I've been struggling for months to get Dstv MultiChoice to close a contract. I applied for the advertised price lock contract with free installation. Instead I was given the wrong contract and a decoder was delivered at my home. I asked them to cancell everything and fetch the decoder. My biggest concern is that it is negatively affecting my credit score. According to my credit record I now have two conracts with dstv, which I don't have. I have an excisting explora contract with Dstv for R 874 pm and the price lock would have replaced it. Please advise. I only need a letter from Dstv that the contract is terminated. It need to be removed from the credit bureau. I want them to take action and stop harassing me with smses.
Renier Oosthuizen Send email
 
Nov 11, 2017

Lack of service

Today , 11/11/2017, Multichoice or Dstv has suspended my services for the 7t time in 24 days, because according to them my account is in areas..... . The problem is I had dstv for very long, I subscribe 2 years ago to their price lock plan. It has run out last month and I went back on the normal plan, now some idiot their keeps crediting my normal account and put the money in the price lock account. I have phoned in, message them, email them, I have proof that they say I am not behind as I have a debit order, in fact they owe me money..... nobody seems so close my price lock account, my dstv keeps being suspended, I do not get the service that I am paying for..... that is a breach of contract from them....... every time I have to phone to get it connected that cost me money.....I do not need a apologies I need action.
Dion Holtzhausen Send email
 
Oct 31, 2017

e 32 error

Since I have asked to switch off my access part of my PVR I keep on having an e 32 error every 10 minutes. Sorry but this not acceptable at all. Do you want me as a client? Please answer me back.
Bernise Send email
 
Oct 27, 2017

Bad services

Im a customer now for many years but now im discusted by dstv looking for something els now to replays dstv for i have been cut 6 times now this mount after i have sent my proof of payment to them 2 times and i have complained on fb and i jave put something on hello peter i mean 6 times and now i had it im putting my complain on here now next time it will be small claims caurt and then we will see. Discusted with dstv. And i will give dstv such a bad name they will find it dificult to get new cleints. And i dont want an appoligily again for that is all dstv can do right
Bernise Send email
 
Oct 27, 2017

Bad services

Im dissipointed in dsv for i have sent my proof of payment and every week they cut me off after they confirmed they did get the payment this is not my mistake i am so discusted with dstv now. I am with them for many years now and now this happens well i had it i am taking it further now i mean 6 times a mount if been cut its costing me money to phone all the time i had it
Samuel Sabelo Buda Send email
 
Oct 23, 2017

Poor Service

I requested my bouquet to be increase to premium on 26 August telephonically it was explained to me that my next payment will be expected on the 25th as my Debit order will go off. Surprisingly I was disconnected I had to call them and they realised that the problem was on their side it was reinstated and still I had to pay something extra, I went to the DSTV outlet to make my payment the system couldnt allow me and I requested them to make note of my time energy petrol effort still I was disconnected again with all the note and finding and reference and no one took time from the accounts to call me to find out and maybe find a solution for this problem cause by now I have called more than eight time for a problem that happened in August is almost the end of October now and I have a Debit order in order to avoid missing payments but still I get disconnected but quick to tell me we have reconnected my services but can check the reason for my services to be disconnected in the first place.

No one make time to find out what is the problem and how did we resolve it very disappointed for such and a big company
Samuel Sabelo Buda Send email
 
Oct 23, 2017

Services being cut off form their mistake

I requested DSTV to increase my bouquet to premium reason being to watch the Floyd fight and I was told every thing was fine and that my payment will be expected as per arrangement of my monthly subscription. After all that my services were cancelled I had to call them again and again and the agent had to listen to the telephone recording they discovered that the mistake was on their side it was reinstated and I was requested to pay 202 extra and given two references I54 & I55. I went to the DSTV outlet to make the payment the system didn't allow me and I requested them to make not of the inconvenience as I drove to the shop my time my effort and the system still couldn't allow me to pay. Couple of days it was disconnected again I had to call them again no one made any effort to find out or check why the note was there just decided to cut off after explain the same story again will the are reference still I had to repeat my self several times it was reinstated this is an existing problem which has been going on for two months now and funny part I have a Debit order and they tell me I owe them I really don't understand why is this happening and for a complain so big and in existence for so long so my services has been disconnected so much I wish I didn't have DSTV cause the different with the person who don't have it is non existence
LAUREN Send email
 
Oct 16, 2017

Insurance offered, I accepted but was never instituted

When purchasing my DSTV explorer (2013) I was offered insurance which I Gladly accepted. Because we live in the Eastern Cape, the lightning during storms etc can get rather bad. Since the purchase I have battled renting movies via SMS. I always call the help center for assistance and during 2 of these call (most recent call has been this year.) the person to whom I am talking to has offered me insurance of which i have stated that I have already got insurance. They have checked the account and no insurance was active. I had then told them that I WANT INSURANCE and they have said OK they will have it done. About a month ago my explorer stopped recording, rewinding etc. So I took it to one of your agents in which they said it was faulty and needed to be replaced with a new machine..... No problem as I have insurance.... Well apparently not.
I contacted DSTV and they say there is no insurance.
Not happy!!!!!!!!!! =
JT Mynhardt Send email
 
Oct 12, 2017

Incorrect Account Billing

During September 2017 we activated a new price lock on our premium account with DSTV. Since then my service has been suspended almost 9 times. When I call the Call Centres ( which also take forever ) the person cant see why it has been switched off. We have had various reasons given : double billing , a charge from 3 years back and simply I don't know why - Then they reconnect the service for us. But 4 days in it is suspended again.

We actually went into the Rustenburg centre last Friday - but the same thing - No mam I cant see why - I will re-activate it for you. Get home its active - Yesterday it was switched off once again.

No one is actually fixing the problem they just activate and wait for my call again in 4 days.

This is extremely frustrating since our account is fully paid and I sit without DSTV for at least 1 week since if you add the days up.

Can someone just check the account and fix the freaking error - or we will be cancelling your services and use Netflix.

Regards
Mr Mynhardt
0794911177
8303015045081
Yvonne Hanekom Send email
 
Oct 6, 2017

Services disconnected

Since July 2017 my services has been disconected, reconnected disconnected and this has been going on for 4 months now.
I have emailed proof of payments to several people, 35 email to be correct.
Together wit email from bank.
Today I was told that I supplied invalid proof of payments??????
Seriously, and when I sked what was wrong nobody can answer me, because I want it in writting to supply to the bank.
Yet again without services!!!!!!!!
Out of 5 two of my payments went missing????
How do you explain that..
Enver Send email
 
Aug 31, 2017

Installation

I had a problem with my Dstv where I have received an error code E48:32. I called the call centre and they advise I should get a agent out to assist. I then follow the instructions and the agent came and look at the signal error then rectified it. I paid them and they left, however before they could driver away I've realised the Tv in one if the bedrooms were not playing all channels, they rectified the problem. That same evening I 've noticed that the problem continued in my tv room. I called the next day and the guy advise that they will assist. However I have been waiting and waiting with no avail. I then continuously tried to get hold of them with no luck. I then called the call centre and they advised that I should go to the closest agent centre to test which I did and they confirmed my recorder is in order. I told them what occurred and the gentlemen said just get another agendt(istaller) I told him it so easy to respond in that manner since he is not the one paying as I will have to pay again. The problem continued and I called the first installer again using a different number he answered and confirmed that he will come out if I can sent him my details via sms, we now three weeks later and still nothing. I am unable to view catch up and a number of other channels, why am I paying you guys so much money without viewing anything when I approached your call enter again, the call centre agent said cancel it. I need this matter to be resolved as a matter of urgency. This is totally unacceptable service.

Here is the installers contact details. 073 091 5581, they are your agent in Rosebank advertised on your website as an authorised agent.

Looking forward to your response.

Regards
Enver
Yulemartjie Send email
 
Aug 23, 2017

Paying for exploration not received

I have applied for an explora on pricelock, which was approved. On 11 august my services was activated, without receiving the explora. I have been phoning almost 8 times and spoke twice to Clinton maduna at pricelock, who said 18 august it will be delivered. Still no explora. I can watch no tv but dstv didn't mind to deduct over a 1000 rand for the service. I need answers. Please phone me on 0815470918 or my husband on0814191348. Martjie yule
Lmizen Send email
 
Jul 25, 2017

Poor Communication

I haven't had dstv for a few years now, maybe 2 or 3 years. A few days ago I received a call out of the blue to say I've been handed over due to my dstv account being in overdue. I told the consultant she must be mistaken, I haven't had dstv for quite sometime now. She said no I owe the money as I never called dstv to tell them that I'm cancelling the service I now have been handed over for three hundred and something rand. I can't understand how no notice is given to dstv customers, I.e email, SMS, phone call. Now years down the road I get a call saying I'm handed over. Surely it's against the law to just hand somebody over without any notice given to these customers.
Frankly I will never ever support dstv ever again. Almost R1000 for a service in a country that's in recession and most people can't even afford to pay for tv/entertainment. There is nothing new or exciting about dstv. We would have dstv and cancel it and then perhaps a year or two down the road we would connect again, it was merely repeats of the series etc, programs that we watched the previous time. So basically throwing money away every month.
We now have OVHD which is a once off payment for the decoder, programs are not bad at all. Definitely beats paying nearly R1000 for a service which is basically just on repeat.
Lmizen Send email
 
Jul 25, 2017

Poor Communication

I haven't had dstv for a few years now, maybe 2 or 3 years. A few days ago I received a call out of the blue to say I've been handed over due to my dstv account being in overdue. I told the consultant she must be mistaken, I haven't had dstv for quite sometime now. She said no I owe the money as I never called dstv to tell them that I'm cancelling the service I now have been handed over for three hundred and something rand. I can't understand how no notice is given to dstv customers, I.e email, SMS, phone call. Now years down the road I get a call saying I'm handed over. Surely it's against the law to just hand somebody over without any notice given to these customers.
Frankly I will never ever support dstv ever again. Almost R1000 for a service in a country that's in recession and most people can't even afford to pay for tv/entertainment. There is nothing new or exciting about dstv. We would have dstv and cancel it and then perhaps a year or two down the road we would connect again, it was merely repeats of the series etc, programs that we watched the previous time. So basically throwing money away every month.
We now have OVHD which is a once off payment for the decoder, programs are not bad at all. Definitely beats paying nearly R1000 for a service which is basically just on repeat.

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