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DSTV

South Africa

Consumer complaints and reviews about DSTV

phillip swanepoel Send email
 
Aug 2, 2016

fraud

this is the email i have been trying to send dstv for more than 6 hours to no avail.


12:43pm
02/08/2016


Regarding FRAUD on DSTV account 43446252 FJ Swanepoel 8011280376087.


To whom it may concern,

I have now come to the point where I have had enough, for the past four months I have been connected each week; then suspended after several days for a nonpayment claim, this continues to persist each week. Every time I have to contact DSTV and add a additional R80 on my cell phone bill. Every time I phone in I am told we have been upgraded to the "full" package, without my consent and have been disconected as the amount was not paid. Now I am also informed that we have outstanding payments. I do not wish to pay for the full package as we only watch the channels that show on the package we choose. I get suspended for nonpayment, but I pay each month, I get upgraded without contacting DSTV and requesting a upgrade. I want my airtime refunded! I want my DSTV account reconnected! and I want it done promptly. I will be taking DSTV to the fraud and claims department as this is fraud on your side. We have been customers with MultiChoice since 2006. Your services are terrible, and I will never recommend you to anyone, ever! Each consultant has hisher own explanation each time we contact in. After much arguing and running back and forth from agent to office and back again, we were now told by a call agent, "the system automatically upgraded you", how on gods earth is this possible. I am unsatisfied and extremely irritated! I have sent a email to the consumer council regarding this.
I have been trying to contact you via email on 8 different websites and have not been successful, so what does this tell me regarding the fraud in your company.
I wish to not take a case any further but will have to as you refuse to resolve the issue.


Mr P Swanepoel
0815170509
phillip swanepoel Send email
 
Aug 2, 2016

Fruad

this is the complaint i have been trying to send dstv for more than 6 hours to no avail..

12:43pm
02/08/2016


Regarding FRAUD on DSTV account 43446252 FJ Swanepoel 8011280376087.


To whom it may concern,

I have now come to the point where I have had enough, for the past four months I have been connected each week; then suspended after several days for a nonpayment claim, this continues to persist each week. Every time I have to contact DSTV and add a additional R80 on my cell phone bill. Every time I phone in I am told we have been upgraded to the "full" package, without my consent and have been disconected as the amount was not paid. Now I am also informed that we have outstanding payments. I do not wish to pay for the full package as we only watch the channels that show on the package we choose. I get suspended for nonpayment, but I pay each month, I get upgraded without contacting DSTV and requesting a upgrade. I want my airtime refunded! I want my DSTV account reconnected! and I want it done promptly. I will be taking DSTV to the fraud and claims department as this is fraud on your side. We have been customers with MultiChoice since 2006. Your services are terrible, and I will never recommend you to anyone, ever! Each consultant has hisher own explanation each time we contact in. After much arguing and running back and forth from agent to office and back again, we were now told by a call agent, "the system automatically upgraded you", how on gods earth is this possible. I am unsatisfied and extremely irritated! I have sent a email to the consumer council regarding this.
I have been trying to contact you via email on 8 different websites and have not been successful, so what does this tell me regarding the fraud in your company.
I wish to not take a case any further but will have to as you refuse to resolve the issue.


Mr P Swanepoel
0815170509
jordanleigh Send email
 
Jul 7, 2016

DSTV advert

I would like to have a translation on the IsiZulu catchup advert that involves code switching between English and IsiZulu during there discussion of "territory" around the table. I am English speaking and do not know what is being said. In the future, DSTV should take all South African languages into consideration. I am awaiting DSTV's response.
NatashaPing Send email
 
Jun 30, 2016

Catch up rip off

Close on R900 is what a person pays to have DSTV now days.
Please let me just say that if I'm paying that preposterous amount of money, I would expect value for it.
It annoys me to hell and back when I switch my TV on and see that there is absolutely nothing to watch on catch up except for the local channels.
No disrespect but it's nonsense!
I don't see why I have to manually record all the popular international episodes that DSTV loves to rave about but never loads it to catch up. What is the point of haveing the explorer and why should I pay so much money?
The explorer promised more episodes of the latest hits.
Please stand by your word and stop ripping us off!
jackiengordon Send email
 
Jun 24, 2016

riping people off

I pay my dstv and then I don't even watch for a ful month then they switch it off this is not fair as to then we must pay dubble to watch a full month....thus is a money making thing
Monixdt Send email
 
Jun 8, 2016

unprofesional staff ftom call centre

Good day

I just had a call from multichoise south africa. The lady phoned me regarding my dstv account. I explained to her that i have phoned last month to change to dstv extra....see that the premium package is too expencive. The person said to me that it will only be affective as from the 1st of june. Now i get a call to notify me that i owe them R844...i explained to the lady that i have requesteted for it to change. She checked into it and said to me that it has not been changed and she will change it...after holding on for at least 5 min she came back and said i owe R640 when i asked why she said that its because i had my dstv on premium for 7 days. I said to her that is not my mistake as this is the second time they do this to me. Then she said to me thay its my mistake... i mean do i work in the offices of multichoise. And then she said in that case she will disconect everything and she threw the phone down in my ear. I think its is very unprofesional....
darrendj Send email
 
Jun 6, 2016

constant repeats, it's pathectic

dstv dstv dstv what are you doing? How many times do you want to repeat programmes it's pathetic and wrong you are ripping people off. The amount of money we pay a month for the same shit surely you must see the wrong in this if I can suggest something try picking up your game and give the people what they pay for and that's good tv and not repeated crap!!!
[email protected] Send email
 
Jun 3, 2016

loss of channel

I am extremely upset and aggrievated at the fact that dstv have cancelled the GLOW channel 167 .. we have become constant viewers an become attached to certain series that show on that specific channel. we would like youl to reconsider the cancellation of this channel as this is pathetic service..to just stop the viewing
hassijna Send email
 
May 31, 2016

debit order

hi, i have called the dstv contact centre and asked that they debit my account. i provided all my account details and was suppose to be debited on the 20th of each month. the lady that i spoke to assured me that it has been proccessed and the first debit will be on the 20th may 2016. now this has not been done and my dstv services has been disconnected. this is not my error so why must i pay a re-activation fee and pro rata.
this is your fault as your employees represent the company, not all of us are ceo or executives to have this kind of money laying around, i need my account activated by the 20th june but i am not willing to pay that charges, i am sure your calls are recorded so do your jobs and pick up the calls that i made which will confirm i have submitted my details for a debit order to be set.
charne Send email
 
May 12, 2016

upgrade

I Mrs C Jooste, ID number 901231 0038 08 4, cell number 061 401 8562.

I phone DSTV on the 23/04/2016 for the new rates and the lady that help me asked me if I want to upgrade for the explora for R900 a month for 2 years and I said yes, then she said someone will phone me in 24 to 48 hours for the upgrade. I'm still waiting!

Then I phone back on the 04/05/2016 and the some was told to me by a man.

On the 06/05/2016 and asked when do I get my upgrade and then the lady said I must sms and it is R949 for the explora.

I'm not happy I wanted the explora for R900 for 2 years and now I'm not getting it because the people can't do there job right.
Marienette Send email
 
May 9, 2016

Poor service

I took out a DSTV contract with PVR for R849.00 pm in October 2015. There was big promises about nice movies on catch up and box office. But that never happened and sometimes only 1 movie on catch up and 2 on box office. I complaint twice about this but still only a few movies shows. In March they debit my account with R30.00 exstra. I complaint and they said it was a mistake and they will fix it but I insisted to be credited immediately because I know I will proparbly never see it. They never credited me back. The next month my debit order was correct but still no refund. This is theft because imagine them taking this from every client and most people don't even check their accounts. I can be contacted on 0768349600
melb Send email
 
Apr 29, 2016

Repeats

Good afternoon all,

I do hope this complaints gets seen too. We pay for a service and yet all we get is the same shows over and over, not only do they repeat in the week, but they have the entire series running over the weekend, and low and behold.... 2 months later it's the same show again.

If you cannot supply the service you promise, reduce the price, why have so many channels but literally have nothing on it to watch!!!!!
Lienkie Send email
 
Apr 26, 2016

Same shows over and over and charging way too much

DSTV charge way too much for the full package. Its every day for months the same repeats over and over so why over charging people if you don't have something new to show. We don't even have the explorer because DSTV is too expensive. In Randfontein we got numerous people that are now sick and tired of getting over charged for something you have no enjoyment anymore. Same movies got repeated for months. Same shit everyday. DSTV have too look into this because they going to loose alot of customers. I won't even talk about the customer service because that's even more worse.

I hope DSTV is going to give feedback or try to do something about this and not ignoring it like they use to do with any other complaint.

We want what we pay for and not being ripped off.
mokibamagakwe Send email
 
Apr 13, 2016

Bad service

We are so sick me and my family and many other families by the looks of things of poor service from DSTV! You guys are making us pay for RUBBISH!!! This is our hard earned money you are ripping us off!!! You repeat the same shit everytime and yet increase premiums (which is all you know by the way)! And the worst thing is that you guys dont even seem to care that your customers are not happy because you are not doing NOTHING about it!!!! How Pathetic! You guys are a Dissapointment!!

I am very disappointed in DSTV
Vanstuurwiel Send email
 
Apr 12, 2016

Account

I recently changed to your R899.00 package. I spoke to one of your managers on 2/04/2016 and explained that due to your phones being very soft and unclear, I did not get that once the package is delivered payment will start. he assured me that as long as I pay the first R899.00, (Which I did), that they would sort it out and that I will only pay R899.00 the end of this Month. Then I spoke again to one of your Call Centre ladies on 09/04/2016, as i saw my Account was showing R500.00 balance. She assured me that a Manager will call me that same day. It is now 12/04/2016 and still no call from any Manager. I state again clearly, that if my account is not adjusted as per my discussion with the first Manager, you must collect your Equipment and I will continue with my normal subscription without the Debit order as i have always done. If you check my account you will notice that when I paid by EFT, I ALWAYS paid more than required. So i have been a loyal customer for a very long time and expect better service than this.
Cheryl Gerhardi Send email
 
Apr 3, 2016

No good selection of programs

Old movies shown repeatedly
No good selection of movies on a Friday and Saturday
Too many adverts between soapies
Too much rugby, soccer and cricket shown on a Saturday
Why not introduce more of swimming, dancing, ice-skating, horse riding, athletics
More musical programs
[email protected] Send email
 
Mar 21, 2016

Alleged Refund

We refer to the DStv various communications and our responses to the dispute of the alleged refund. We were notified that a refund was made on the 15th Feb 16 (when we enquire Why? What account? etc.); then many calls, emails, and long-long stories, but No one from DSTV could still today say where to was the money paid or to whom? We did not request a refund, neither received any refunds - just wanted to receive our services as per what we subscribe for.

Yet, because of this alleged refund, the Five (5) Decoders Care Contract were immediately cancelled affecting the protection and insurances. The primary rights and obligations flowing from the Decoders Care Contract are those that the parties expressly or tacitly agreed upon, and also those the law implies. This contrasts with secondary rights and obligations such as the duty to pay damages and the duty to restore performances received prior to termination, which arise after this breach of contract by DStv just felt on deaf ears.

If one postulate we demanded the co-operation of the DStv to enable us to perform our contractual obligation, the creditor (DStv) was obliged to co-operate “”Mora creditoris”” is the culpable failure of a creditor, the person to whom the performance is owed DStv to cooperate timeously with the debtor to enable us to perform. We have cautioned DStv that they as the creditor must not repudiated the Contract or rendered performance by the debtor (us) impossible; otherwise the breach renders performance impossible. We even placed on record that DStv will be liable for the reconnection fees/cost given the termination of certain bouquets were of their wrongful actions.

We were requested by DStv to make a payment on the 17th March 16 but result of that was that all Five (5) package services are suspended (email From: MultichoiceEnquiries [mailto:[email protected]] Sent: Wednesday, March 16, 2016 4:00 PM

• R779.00 for the Premium Bouquet and Xtraview services
• R39.00 for the Easyview Bouquet services
• R39.00 for the Easyview Bouquet services
• R199.00 for the Family Bouquet services.

We are a DStv customer for more than two decades and this POOR SERVICE is just not acceptable that no person is prepared to deal with this dispute timeously and restore the the service provided by this monopolistic company.

Nico - DCC Cancellation Confirmation [#7601421]
chrisna Send email
 
Mar 1, 2016

dstv

I am highly upset i phoned saturday to ask I would like to watch the asian cricket cup the lady advised me it will be on sport 5 . I said can i have a sport channel upgrade for that she said no full upgrade. I told her i cannot afford that as i have cancer. But she said i can watch the cricket then down grade on the first then i will only pay for the 2 days. So i accepted. Now i cannot down grade and there was no asian cricket channels .so i am paying for nothing I will not pay R1000 so if you want to keep me as a client pls sort this out. Otherwise I will go to top tv or one of the other companies. As I only watch Indian north channels. Your people do not know their work. Give incorrect advise and on top of ot there was no cricket of pakistan i had to go online and pay there with data to watch so I received noooo service from dstv
chrisna Send email
 
Mar 1, 2016

Emoloyees not knowing dstv products

I am highly upset i phoned saturday to ask I would like to watch the asian cricket cup the lady advised me it will be on sport 5 . I said can i have a sport channel upgrade for that she said no full upgrade. I told her i cannot afford that as i have cancer. But she said i can watch the cricket then down grade on the first then i will only pay for the 2 days. So i accepted. Now i cannot down grade and there was no asian cricket channels .so i am paying for nothing I will not pay R1000 so if you want to keep me as a client pls sort this out. Otherwise I will go to top tv or one of the other companies. As I only watch Indian north channels. Your people do not know their work. Give incorrect advise and on top of ot there was no cricket of pakistan i had to go online and pay there with data to watch so I received noooo service from you at all. I will complain online if i have to.or get another subscriber
jeaninne Send email
 
Feb 9, 2016

program removed

I am most upset the new series Lucifer has been moved to ridiculous time slots. I agree it did view a little early but come on now, I either have to watch at 2am or 11 pm.

I do not expect people who find it offensive to watch it just as I choose not to watch Christian shows. There are so many other channels to choose from while Lucifer is viewing. Further more those same Christians who are complaining have absolutely no problem watching Shameless which in fact is truly Shameless and yes I watch it too and find it enjoyable but see absolutely no complained about the explicit sex scenes and some horrifically shameful shocking behavior.

The Christian society in this country does not have any right what so ever to dictate what I and many other people from different religious factors watch. Shame on you!
FEROZ Send email
 
Jan 13, 2016

Faulty Service

Hi , DSTV catchup service has not been working since November . Even when they informed it was fixed in December , there were still issues . Now in January there is still issues . You call the call center and complain , they make hold for 10 minutes which cost money and the feedback is they are working on it . Why should we be paying for service that is not working .
User873233 Send email
 
Mar 27, 2012

General

What is the not, point of setting schedules if they change at will. Wake up DSTV, not only is the software of your product below par but you can keep to your schedule as you did once again today. I am looking forward to scheduled rugby at 16H30 for the wales ausies match which changes to 17h30 but at 17H50 has still not been viewed. CLOWNS
User924317 Send email
 
Mar 27, 2012

General

One of DSTV's biggest farces is their so-called insurance service. You get sold the line that should you ever encounter a problem with your decoder, that such decoder would be replaced immediately. I recently encountered a problem with my HD PVR whereby a blue block appeared on my screen stating that there was a problem with the hard disc. I contacted DSTV explaining the problem and was told that I should take the decoder into the nearest service provider. They would then send the decoder to Jo'burg to repair it. I then inquired as to what had happened to the initial promise made to me by one of the their telesales people that I would be issued with a brand new one. It was then explained to me that not all of their branches keep new decoders in stock. I then replied that exactly the same issue had recently happened to a friend of mine and that he had waited for 7 days to have his decoder returned to him. I was then told that this was the norm, because we live in a smaller town like Welkom. My question now is: surely when we are sold the insurance, the sales person can see on their system that I live in Welkom and then tell me the truth by informing me that should I qualify for a replacement decoder that I will be without such decoder for a week ? Am I liable to pay the full installment even though I am without the service for a week ? Surely DSTV can afford to issue spare decoders to their branches for such instances, even in a place like Welkom !!!
Micca01 Send email
 
Feb 23, 2012

Repeats

I just want to know if anyone at dstv really really really care about what their paying customers want need or simply ask for and have been for more than a year...We have been asking about all the repeats and it has kind of been ignored...Yes you placed a add on TV a few months ago explaining the reason for repeats But it has become somewhat ridiculous now... You have a 12 hour schedule not 24 and it repeats itself every 12 hours and if that's not enough to make your viewers frustrated, your also repeating the same programs on different channels now...Because we did not watch the programs when it was on mnet with it's repeats...We now also get to watch the same program on Series with the added repeats and also on universal with the added repeats... it's like the programs just got bumped of to the next channel Is there is really no new shows for different channels or shall I just get mnet again as I mean I don't need to pay for the hole dstv package if I just need to watch mnet the first time round...Your just going to repeat the hole season of whatever series on series channel or universal anyway...
Please don't say it's a set channel that you bought because if it was it would have different programs on...
It's your responsibility to get the best viewing for your customers, I believe we pay you more than enough to at least ask for that...
It's your responsibility to review every channel bought by you and make sure it's always up to date and exiting...and if it's not up to your viewers satisfaction
You need to go to the provider of that channel and tell them that it's not acceptable as your viewers are unhappy with the amount of repeats...
You need to start listening to your viewers as at this moment I really don't feel like it's a top priority for you...
There are to many repeats on DSTV...

I'm not a satisfied viewer and I'm not to only one...
I would like to know what your going to do about it...give us a action plane we can work with...
I'm asking you to give all the viewers a answers on my discussion...
Can we expect some drastic changes or are you not willing ''hands tie behind your back'' to do something about the amount of repeats...
''Dstv So much more'' repeats than any other provider...

Mell
KT1654QP Send email
 
Feb 23, 2012

Repeats

It seems to me that DSTV has started showing really old movies. One of the reasons we got DSTV many years ago was so we could watch recent movies etc. On an average their movies are from the year 2000 and below. It's like having a whole lot of TCM channels. Come on guys, we are paying a fortune. The repeats are ridiculous. Why do we have to rent movies for R25 from box office?? Those are the type of movies that we as paying customers should be watching on your movie channels. I think it will be cheaper to cancel or downgrade my subscription and spend the money I save buying more recent DVD's. I am not the only one who is considering this option.

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