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Edgars

South Africa

Consumer complaints and reviews about Edgars

vonwielligh Send email
 
Jun 18, 2018

Poor Service - Misleading client

I bought a padded jacket from Edgars Alberton City on Saturday 16 June and received a discount on it. When I went back to the store on Sunday 17 June to return it for a bigger size, the cashier told me that I did not buy the item at their store! Then the Supervisor was called and he informed me that if I want the same jacket I need to pay in an additional R300. This despite the fact that the jacket was advertised as you entered the store for a discount and my slip of Saturday also showed 20% promotional discount.

After a long argument I eventually said they must just credit my account. Will never go there again as I think it is improper from them to mislead the customers like that.

Hope somebody will do something about this.
ConnieT Send email
 
Jun 15, 2018

Account terms not requested

I opened an account online, and ensured that i selected the six months option, as i do not need a 12 month clothing account.
With my first purchase, the cashier in Somerset Mall said the system does not give her an option for 6 month I'm forced to take the items over 12months if i want to do the purchase.
In the invent that i have a query with the 12 months option, i must call the call center and they will rectify.

I have called the call center and apparently i can not change the term to 6 months as per my initial application, because the system automatically creates a 12 months option.

This is the biggest nonsense i have ever heard, because if Edgars knew that they want to invent a forced charge to their client, they should not have an option on their system that sales can be paid off over in a period of six months.

I have saved my online application, and will ensure that this is taken to the Ombudsman, as this store is misrepresenting their services and charging clients fees that are not properly communicated
Deon Furstenburg Send email
 
May 21, 2018

Security Fraud and Breech of Account to 3rd party

I opened a credit account in 2004 for R1000. About a year after I discovered Edgars had change my personal details and postal adress (without my permission or conscent) sending my statements to a third party in Cape Town, instead of to me in Krugersdorp. I also discovered Edgars had extended the credit on the account (without my permission, signature or conscent) from my contractual signed R1,000 to an unknown amount and the account being used by a 3rd party to more than R11,000 without my consent or authorization. I immediately took the matter to Edcon office in Johannesburg (the official's name on my documentation), yet no correction was ever made by Edgars. Since I have been receiving Credit Collectors claims one after another year by year coming. Many phone calls to the Edgars Call center no response. I went to the Edgars store in Krugersdorp and submitted a formal dispute in writing on an official Edgars form. Many more phone calls to the Edgars Call center, still no response. I have handed all my documentation regarding the Dispute and Matter to many a Credit Collector over the time, still no response from Edgars resolving the FRAUD they had committed on my account and still keeping on handing me over to Credit Collectors. Its been 14 years and still Edgars had not done anything to resolve the fraudulent action they had committed on my account, and still they keep handing me over. Never a word of response or commute back to me on the official Dispute submitted to them many years ago. phoning the Edgars Call Center is a waist of time, money and energy. After 14 years I am still awaiting Edgars Legal Department to officially contact me in resolving the FRAUD they had committed on my account. I have tried all possible means but cant get any direct contact to Edgars Legal Department. If anyone can assist getting me a direct and in-person e-mail and desk contact to Edgars Legal Department I would much appreciate. The Edgars Call Centre is a no-go period!
Creolin Send email
 
May 21, 2018

Cell phone

The edgars branch in greenstone mall is a disgrace to the the edcon group, if anything this branch questions the loyalty and ethics of the edcon group.
I had an insurance pay out for a stolen phone, I could chose a phone to the value of R5000.
If I choose a phone for more then that amount I had to pay in the extra amount.
I enter the edgars phone department and ask Sabelo for help, I asked him to tell me the difference between the P smart and j7 pro. He replied : "Hmmm, I'm not sure, I think the price is the difference, let me find the book with the difference" he then goes to the back and comes back 10 minutes later with no solution.

I then asked him to give me the j7 pro if and only if it is a dual Sim.
To make the sale of R 5300, Sabelo Lies to me that the phone is dual Sim. He gives another lady to do the sale and he runs away home, at this point I am not aware that the phone is not dual Sim.

The lady then processes everything and i pay in the excess amount of the claim and the extra cost for the phone. Then I ask her to put in two simcards and she says it's not dual Sim card.Then edgars states they can't do anything because the insurance already processed everything and they can't give me my money back.

After 3 hours in a store with the worst sales rep and customer service, I end up going home with a phone that is not suitable for me and my needs.

Futhermore the staff member, i think his the assistant manager in the cellphone department reacts in a rude and unworthy manner towards me in front of other clients.

This behavior and customer service is unacceptable and my lawyers will be dealing with this matter foward. Edgar's will now suffer the conciquences of poor service and unworthy behavior.
Creolin Send email
 
May 21, 2018

Poor Customer service

The edgars branch in greenstone mall is a disgrace to the the edcon group, if anything this branch questions the loyalty and ethics of the edcon group.
I had an insurance pay out for a stolen phone, I could chose a phone to the value of R5000.
If I choose a phone for more then that amount I had to pay in the extra amount.
I enter the edgars phone department and ask Sabelo for help, I asked him to tell me the difference between the P smart and j7 pro. He replied : "Hmmm, I'm not sure, I think the price is the difference, let me find the book with the difference" he then goes to the back and comes back 10 minutes later with no solution.

I then asked him to give me the j7 pro if and only if it is a dual Sim.
To make the sale of R 5300, Sabelo Lies to me that the phone is dual Sim. He gives another lady to do the sale and he runs away home, at this point I am not aware that the phone is not dual Sim.

The lady then processes everything and i pay in the excess amount of the claim and the extra cost for the phone. Then I ask her to put in two simcards and she says it's not dual Sim card.Then edgars states they can't do anything because the insurance already processed everything and they can't give me my money back.

After 3 hours in a store with the worst sales rep and customer service, I end up going home with a phone that is not suitable for me and my needs.

Futhermore the staff member, i think his the assistant manager in the cellphone department reacts in a rude and unworthy manner towards me in front of other clients.

This behavior and customer service is unacceptable and my lawyers will be dealing with this matter foward. Edgar's will now suffer the conciquences of poor service and unworthy behavior.
leel.hlatshwayo@gmail.com Send email
 
May 13, 2018

Price

I have forwarded a complaint regards Edgars Springs mall. The manager Sihle contacted me and promised to resolve it in a week that will be the end of April 2018 ,the second week I personally called he promised to comeback to me again,it's now three weeks no response. This is really frustrating and annoying if it comes from a manager him self.
L Hlatshwayo 0834084213
dooley.as65@gmail.com Send email
 
May 8, 2018

Sim swap on cell phone

Good day
I am totally fed up, as I cannot leave my house, or even the telephone, in case I get a call that I have been waiting for ever for from you.
Years ago I bought R 75.00 airtime for R 50 per month. Over the years it changed and I am paying R 75.00 for R 75.00 airtime.

I have been given a new phone, and the sim card did not fit, so I went to Vodacom to do a sim swap. The guy said I had to go to Edgars as I had a contract with them. I did not know that it was called a contract??

Anyway after waiting more than half an hour for the lady in Edgars, to get through to 0875511011, and they said that it was always like this.
They did get through eventually and said that I would get a call from them in about 24 hrs to 48hrs

This was Friday morning 4th May. now is now Tuesday 12.20 and it is still not done
I have just phoned them for the umpteenth time and Paulina said that she has escalated it , and I should here by 1 pm today

It is such a simple thing to do, and takes a few minutes. To make matters worse I do not really have a contract as such.

The ladies at Edgars Cresta Cell phone dept were lovely, and no complaints against them at all.

BUT EDON NEEDS TO WAKE UP AND CHANGE THEIR SYSTEM, AS IT IS OBVIOUSLY NOT WORKING.
A FEW MINUTE JOB SHOULD NOT TAKE 48 AND MORE HOURS THAT I HAVE BEEN WAITING.

TOTALLY FED UP AND READY TO GET RID OF MY EDGARS ACCOUNT. ITS NOT WORTH ALL THIS HAZZLE

I will be told that that dept does not work at weekends etc NOT ACCEPTABLE CHANGE YOUR STAFF

Ann Dooley latest reference given 1805084532658
email address dooley.as65@gmail.com cell not working until card is sorted 0829653120 land line 0114769013
mzanywaps Send email
 
Apr 12, 2018

Account Handed over to different attorneys for collection

Between 1987 /1998 I lost my documents which included my identity document and FNB Cheque book and I report to police, but the documents were fraudulently used and also in Edgar's for purchases. I was called at Edgar's with regards to that and I explained what transpired. I submitted a letter of Affidavit from the the SAPS. i was also given a form with many blocks to sign for the verification of signature.

I received sms on my cellphone number 082 781 8985 on the 20/11/2012 at 12:39 demanding a payment of R1340.72 with ref 11040174 with the following number 700 110 730 000 000 3183, whereby I responded on email the same day and attached the copy of an affidavit I made on 15/11/2012 to edcon@ssda.co.za. I received various corresponce from various places for the same Edgars account, please see attachment

This is really stressing I am not sure whether I approach the media or my attorneys
georgeswartz Send email
 
Jan 23, 2018

Failure to retrieve my purchase receipt to get Samsung to repair my phone under warranty

I purchased a Samsung J3 phone in August 2016 at Edgar's at the V & Waterfront. My phone developed charging problems in January 2018. Samsung confirmed with me that my phone is till under a 2 year warranty. Samsung confirmed that my phone has a charging problem after checking but they require the purchase receipt to send it for repairs. My receipt has been misplaced from all my travelling around the country. Edgar's has however kept track of my account with them but stated that they cannot retrieve my receipt. I have always been a loyal customer of Edgar's but this left me severely dissapointed in them.Samsung is more than willing to repair my phone but Edgar's is hampering the process is simply printing out a purchase receipt for me. Tractability seems to a big problem at Edgar's if they cannot track down my receipt.The fact that I have an Edgar's account should make it easier track down the receipt.
George Swartz
Mobile 0836975975
raving Send email
 
Dec 13, 2017

Poor customer service

I went to buy a cellphone at Edgars in Rosebank mall on the 12/12/2017 at 18h10 and the guy at the cellphone counter told me that he cannot help me because the stock has already been put in the safe at 18h00. I was baffled as the store closes at 19h00 . Went back to the store the next day and was at the cell phone counter for 30 minutes and there was no one to help me. I asked 3 ladies for help and they just wondered around not returning with anyone to help. Got hold of another guy on the floor and I asked him to talk to a manager. He returned with one of the ladies I ask for help and she said that the salesman on duty is on lunch @ 16h15. Who takes lunch break at 16h15. She advised she will get the manager to help me. Seems like all the mangers has now become salesmen. Walk out of Edgars very disappointed.
Lieonie Send email
 
Aug 28, 2017

Edgars accounts department

Payments were made to my Edgars account with the Standard bank app. Three payments is not reflecting on my Edgars account. Internet banking payment proof were send to the Edgars call centre but they are unable to solve the problem. My account is handed over to the depth. Collection department and they are harassing me on a daily basis. If my payments reflect on my account it will be paid in full.
Can someone at Edgars please assist to resolve this problem which is outstanding snice 10 January 2017.
Edward1984 Send email
 
Jul 24, 2017

Account

I requested for my account to be closed over 4 years ago of which i was under the impression it was closed, but to my surprise the account is still open. Its shocking of the level of service that gets delivered. So for the last time CLOSE MY ACCOUNT!!!
SARAH MOSANA Send email
 
Jul 4, 2017

RUDE CALLER

GOOD DAY

MY NAME IS SARAH MOSANA

I RECEIVED A CALL A MINUUTES AGO ON (0735984292) FROM NOZIZWE DLANGAMAZE FROM YOUR COLLECTION DEPARTMENT I THINK. I HAVE NEVER BEEN INSULTED LIKE THIS IN MY LIFE, SHE WAS VERY RUDE AND LACK PROFFESSONALISM AND TELEPHONE ETTIQUETTE. NOMATTER HOW HARSH WE CAN BE AS CLIENTS, THE STAFF NEEDS TO REMAIN CALM AND NOT SCREAM AT CLIENTS. I NEED YOU GUYS TO EXTRACT THE CALL AND LISTEN TO THIS LADY, YES I KNOW MY ACCOUNT IS IN ARREARS AND I HAVE PREVIOUSLY MADE ARRENGEMENTS TO PAY R130 WHICH I PAID DOUBLE THIS MONTH BECAUSE I SKIPPED LAST MONTH.YOUR PEOPLE DONT PUT NOTES ON THE SYSTEM AND THATS NOT MY PROBLEM BUT I WILL BE TREATED WITH RESPECT, I WILL NOT BE HARRASSED BY YOUR PEOPLE. IF NOTHING IS DONE I WILL GO TO THE OMBUDSMAN. SHE CONFIRMED THAT SHE'S NOT SCARED OF ME THATS HOW RUDE THIS PERSON IS AND CALLING ME A CHILD.
Sibonelo Send email
 
Apr 26, 2017

Insurance

I opened edgars club thank you credit card, I told them I don't want additional feature like funeral cover, hospital cover etc. They agreed but they been charging me for 3 months the very same additional
Reggy Send email
 
Dec 2, 2016

Poor customer service

I bought a phone from Edgars but they not willing to help me

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