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Edgars

South Africa

Consumer complaints and reviews about Edgars

raving Send email
 
Dec 13, 2017

Poor customer service

I went to buy a cellphone at Edgars in Rosebank mall on the 12/12/2017 at 18h10 and the guy at the cellphone counter told me that he cannot help me because the stock has already been put in the safe at 18h00. I was baffled as the store closes at 19h00 . Went back to the store the next day and was at the cell phone counter for 30 minutes and there was no one to help me. I asked 3 ladies for help and they just wondered around not returning with anyone to help. Got hold of another guy on the floor and I asked him to talk to a manager. He returned with one of the ladies I ask for help and she said that the salesman on duty is on lunch @ 16h15. Who takes lunch break at 16h15. She advised she will get the manager to help me. Seems like all the mangers has now become salesmen. Walk out of Edgars very disappointed.
Lieonie Send email
 
Aug 28, 2017

Edgars accounts department

Payments were made to my Edgars account with the Standard bank app. Three payments is not reflecting on my Edgars account. Internet banking payment proof were send to the Edgars call centre but they are unable to solve the problem. My account is handed over to the depth. Collection department and they are harassing me on a daily basis. If my payments reflect on my account it will be paid in full.
Can someone at Edgars please assist to resolve this problem which is outstanding snice 10 January 2017.
Edward1984 Send email
 
Jul 24, 2017

Account

I requested for my account to be closed over 4 years ago of which i was under the impression it was closed, but to my surprise the account is still open. Its shocking of the level of service that gets delivered. So for the last time CLOSE MY ACCOUNT!!!
SARAH MOSANA Send email
 
Jul 4, 2017

RUDE CALLER

GOOD DAY

MY NAME IS SARAH MOSANA

I RECEIVED A CALL A MINUUTES AGO ON (0735984292) FROM NOZIZWE DLANGAMAZE FROM YOUR COLLECTION DEPARTMENT I THINK. I HAVE NEVER BEEN INSULTED LIKE THIS IN MY LIFE, SHE WAS VERY RUDE AND LACK PROFFESSONALISM AND TELEPHONE ETTIQUETTE. NOMATTER HOW HARSH WE CAN BE AS CLIENTS, THE STAFF NEEDS TO REMAIN CALM AND NOT SCREAM AT CLIENTS. I NEED YOU GUYS TO EXTRACT THE CALL AND LISTEN TO THIS LADY, YES I KNOW MY ACCOUNT IS IN ARREARS AND I HAVE PREVIOUSLY MADE ARRENGEMENTS TO PAY R130 WHICH I PAID DOUBLE THIS MONTH BECAUSE I SKIPPED LAST MONTH.YOUR PEOPLE DONT PUT NOTES ON THE SYSTEM AND THATS NOT MY PROBLEM BUT I WILL BE TREATED WITH RESPECT, I WILL NOT BE HARRASSED BY YOUR PEOPLE. IF NOTHING IS DONE I WILL GO TO THE OMBUDSMAN. SHE CONFIRMED THAT SHE'S NOT SCARED OF ME THATS HOW RUDE THIS PERSON IS AND CALLING ME A CHILD.
Sibonelo Send email
 
Apr 26, 2017

Insurance

I opened edgars club thank you credit card, I told them I don't want additional feature like funeral cover, hospital cover etc. They agreed but they been charging me for 3 months the very same additional
Reggy Send email
 
Dec 2, 2016

Poor customer service

I bought a phone from Edgars but they not willing to help me

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