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Edgars

South Africa

Consumer complaints and reviews about Edgars

Biggar Send email
 
Jan 14, 2021

Harassment

I closed my account with edgars due to months of issues i paid in cash and have proof of paynent i called in from the store to request that my account be closed and the cell phone insurance is cancelled,now they continue to send messages and call me to make arrangements to settle my account or i will be handed over as a slow payer and my credit record will be affected.
Biggar Send email
 
Jan 14, 2021

Harassment

After months of issues with edgars i decided to close my account and cancel my cell phone insurance ,i paid the accout in full ,i have proof of my payment,but yet they continue to harras me sending messages ,phoning me asking me to make payment arrangements,telling me they will list me as a slow payer and effect my credit record.
Shaniceraju Send email
 
Jan 12, 2021

Assistance with protection plan

I have been a loyal customer to Edgars for many years. Due to the worldwide pandemic many of us have been retrenched and are in financial stress. I have been trying to contact Edgars by sending through emails as well as making phone calls to explain my situation however no one till date has assisted me. I have a protection plan on my account so I do not understand how this situation is complicated for Edgar's, as all these years they have been deducting the money for the protection plan. I am extremely disappointed with Edgars and their service. I have not experienced this as any other store as many of my other accounts have already been settled. Once my Edgars account closes I will never support them again.
wilhelmina Send email
 
Jan 11, 2021

That no one can help get push from one number to another

I have a problem getting to sort out my mom and dad's Hollard insurance which was taken out through Edgars. and no one can help me they give me phone numbers after phone number, Spent so much money on phone calls it's unreal.
Santal Send email
 
Jan 11, 2021

Refusal Account Closure - Credit Facility Administration

Account: 7000100100080741887 - My account has been in good standing with Edgars. Due to my account having a small balance, I have undertaken to pay my account and close the facility. I called the call center and got a closing balance which was paid in full an hour after balance was issued. I have requested for the account to be closed and confirmation of account closure to be sent to me. I received an sms from RCS advising on 27 November 2020 that I had a balance on my account. I raised a query on the entries reflecting on my account and was advised that there were Club fees (I have not authorised any club activation on my account). I have requested an update of my records to indicate that these fees are being charged without authorisation. Prior to the Call placed from the RCS agent, I have not had any communication relating to Edgars Club, I informed the agent that Edgars have not contacted me on my account whereupon they would have had been advised that their records are incorrect and the matter would have been resolved instead they placed my account under collections agents ( this is highly irregular - primary contact needed to have made by Edgards with their customer - unethical practice), Thereafter from the period November to date, my account remains open, unauthorised fees being charged and I have informed 6 agents about the error in their records, notification was provided to Edgars through the call recordings made between the agents and myself of the errors in the administration of my account and Edgars has had opportunities to correct their database and close my account. Every consultant that had called me had informed me that they are unable to rectify the incorrect information on the account and assist with the closing of my account. I have brought to their attention since August that all call recordings on my account bear evidence of my notification that my account has a zero balance, due to irregular administrative practices my account is being kept open to accrue amounts for malicious collection practices. I have subsequently received an sms indicating that my credit facility has been reduced due to a bad credit profile at Edgars. Please can I have a copy of my credit agreement which indicates that Edgars can refuse closure of my account and that without contacting me and reviewing my account which would have shown a payment bringing my balance to zero and that the credit facility is being used to charge fees that were not authorised and add interest. Please also advise on the date on which system changes were made to my account to add unauthorised club fees, the amounts that have been deducted which I would like refunded to me.
M1111231 Send email
 
Jan 5, 2021

Paid up letter

Edgars account settled over 5 months ago and a paid up letter requested numerous times. The same story of “we will request it again from our admin department”. It seems that management (or lack thereof) are in a 24hr meeting.

SEND ME MY PAID UP LETTER

ACC NUMBER 7000100100224777490
Corleen Send email
 
Dec 29, 2020

CORLEEN VAN DER MERWE

Try to settle a matter from the beginning of November 2020 - poor poor service- I did call and when I came through the operators dont take the call - can hear them at background and then end the call-
I did email hundred times with only auto response for high volumes and they will come back to me - no response!
Will never buy at Edgars Again - what a shame!!!!!!
Several other people I know of also have poor service!

One of the persons who made Contact with me was a Amanda but also could not help me through.
Corleen Send email
 
Dec 29, 2020

CORLEEN VAN DER MERWE

Try to settle a matter from the beginning of November 2020 - poor poor serive- I did call and when I came through the operators dont take the call - can hear them at background and then end the call-
I did email hundred times with only auto response for high volumes and they will come back to me - no response!
Will never buy at Edgars Again - what a shame!!!!!!
Several other people I know also have poor service!
This complaint will also not be responded!
Sindile Send email
 
Dec 21, 2020

Failure to get a paidup letter

Sindile manzini I'd 8407090836080
Bebethi Send email
 
Dec 14, 2020

Closing of Edgars Account

I have an Edgars account and recently paid all the outstanding amount in order to close it because of I am not happy with the charges on my card. I made peace with their scam account and just wanted to pay what I owed and close the account but I was told I cannot close it immediately need to come after 7 working days, which I did come 13 December 2020 to close it to my surprise I was told I am owing R119.00 for Edgars card club , Insurance and another stuff I don't know of , I was just told a lot of nonsense . What frustrate me is settled the account why can't they just close it ? I was even told by the consultant at Edgars it wont help me to closing the account because there will be charges even after closing the account then they will take me to lawyers for arrears cause i would have told myself the account is closed while there were monthly charges every month.

Can Edgars manager explain to me what is it that needed to be done to close that damn account of yours ?
I was not paying for a house for Gods sake it is just an account what do I need to do to close the account ?
I am so disappointed of how much you rob poor people of their hard earned money just like that , You have scammed me for so many years what more do you want from me?
I have changes every month about R400 which i did not understand till today.
I just want to close the account please
Primmy Send email
 
Dec 13, 2020

Settlement

I have an account with Edgars that was settled on the 20th of August 2020 based on the settlement value received from their consultants via the sms. Now I received messages and phone calls that I owe 1700 and my account has been handed over. I asked consultants several times to investigate how come I owe whereas the account has been settled but nothing happened instead you will get phone calls everyday from different consultants and you need to repeat your story to each of them. I told them I am not going to pay that because the account is settled, now they hand me over.
Primmy Send email
 
Dec 13, 2020

Account payment

I have an account with Edgars which wa settled on the 20th of August 2020 based on the settlement value received from their consultants via the sms. Now I received messages that payment of 1117 is required and my account has been handed over. I asked Edgars consultants several times to investigate and provide feedback of what was the amount for because my account has been settled but none of them could provide feedback, I told them several times I am not going to pay back untill the matter has been resolved now they hand me over.
Shawn E Send email
 
Dec 8, 2020

Fraud on Account

I received a statement from Edgars and i was shocked to see that I owed money on my account as we didn't buy anything because we have been trying to close this account for a while. On inspection of the account I noticed that there are now suddenly a Cell C Airtime Subscription on my account off which is not mine. I don't need to buy airtime from Edgars or any one for that matter as my wife and I have Vodacom Contract phones.
I have tried in vein to phone Edgars and sent mail after mail with no response or assistance. Only receive ticket number after ticket number. I refuse to pay this bill and it needs to be resolved. I will go to the extreme to get this resolved, even if I have to lay a fraud charge against them.
6008150115895890 Send email
 
Dec 4, 2020

Payments on Closed account

I Closed my Account at Edgars Uitenhage after a long struggle of trying to close it.After I did it in shop and they assured me that my account is defnitely closed I still get reminders of outstanding payments.When I enquired I was told that it is for cellphone insurance that I cancelled more than 3 years ago as well as for the Edgars club which I also cancelled long ago.I was on the phone for more than an hour without any success and it is still expected of me to pay for something that is not my fault.This actually constitutes fraud because i am not aware of any transaction or agreements that I made with them after my stuff was cancelled.I am CarolAnn Christoffel.My last payment was on 20201101 an amount of R178. Why do I have to pay more money for an account that is closed.My husband.s account was closed on the same day as mine and he does not have any problems or reminders.
I hope you can assist me.
CNyawo Send email
 
Dec 2, 2020

7000100100212420806

I've been calling Edgar's for 6 months now requesting for assistance with settling my account and was referred to RCS then after to Limbro thereafter Norman attorneys and neither of these people can find my account, I then called the NCR and I was advised that I should ask for a prescribed letter as this account has been inactive for more than 5years now. I spoke to a few consultants (Asanda, Nosiphiwo, Cindy...the list goes on and on) from the RCS who promised to send me this prescribed letter for my account,I even went and extra mile by providing the voice recordings of the consultants promising to send me this confirmation and nothing still. I have never dealt with such an unprofessional company to such an extent. I've suffered calling into a call center that cannot assist me....

Please help me get my prescribed letter from Edgar's!!!
My email address is [email protected]
Doreen Alexadner Send email
 
Nov 26, 2020

OLD STOCK OR AROMATICS ELIXIR

I BOUGHT AN AROMATICS ELIXIR RICHES SET FROM EDGARS IN DIAMOND PAVILLION KIMBERLEY.
FOR R1252.50 THE ONLY ONE ON THE SHELF IF I SPRAY IT ON THERE IS NO SCENT.
HOW CAN I PAY R1252.50 FOR AROMATICS WITH NO SCENT. I TOOK IT BACK TO THE STORE BUT THE MANAGER AND SALESLADIES REFUSE TO ASSIST, BUT ON THE BACK OF THE SLIP IS A REFUND AND EXCHANGE POLICY THAT STATES THAT EDGARS WILL GLADLY EXCHANGE OR REFUND ANY ITEM IF YOU ARE NOT COMPLETELY SATISFIED WITH YOUR PURCHASE. NOTHING ABOUT PARFUMES THAT MAY NOT BEEN EXCHANGE OR REFUNDED AT THE BACK OF THE SLIP. . SEE ATTACHED INVOICE FROM EDGARS

PLEASE ASSIST

MY EMAIL ADDRESS - [email protected]

REGARDS
DOREEN ALEXANDER
0839655868
Ricardo HL Send email
 
Nov 24, 2020

UNAUTHORISED BILLING: 7000 1001 0000 8131591

EDGARS ACCOUNT: R LUCAS 7000 1001 0000 8131591
1.  Your accounts department insists on settlement of my account yet, this matter remains unresolved.      Is there anyone out there to PLEASE ADVISE!!

2, Cancel my Value-add services(Edgars Club,etc.) with immediate effect and acknowledge receipt/confirmation by return.
Your confirmation awaited by return.
Ricardo Lucas
Ph. 084 628 5282
[email protected] Alternative: [email protected]


On Wed, Oct 21, 2020 at 1:31 PM Ricardo Lucas <[email protected]> wrote:
 The refund of the unauthorised deduction remains unresolved and would appreciate that this matter be given the attention and resolution it deserves.
Provide written proof that I applied for this service as well, if to the contrary.
Regards
Ricardo LucasPh. 084 628 5282
[email protected] Alternative: [email protected]


On Sun, May 12, 2019 at 9:45 AM [email protected] <[email protected]> wrote:
Good Day,

7000100100008131591

In response to your recent communication regarding the above mentioned account, please note that we have escalated your query to the relevant department for assistance. Kindly accept our apology for an inconvenience caused.

Should you have any further enquiries please do not hesitate to contact us via the below mentioned contact details.

Nokukhanya Mgube Customer Services Administrator | Regional Credit Office Durban | Edcon Financial Services Telephone +27 86 011 2442 | Fax 27 86 570 4826 | Email [email protected]
re. Query Reference no. 19050903142/go My earlier telcon with your accounts consultant refers. I discovered that I have been billed for 'Mobile Content' since 2016 or from whichever date I was billed; this was unauthorized and against the spirit of the Consumer Act.
This 'Mobile Content' fee should be cancelled with immediate effect and all charges reversed WITH INTEREST & refunded to me.
This is unacceptable and very 'underhanded' behavior from a corporate & 'trustworthy' company like Edgars.
Your urgent response awaited within 5 working days from this email, alternatively, will have to escalate the situation accordingly.
Regards Ricardo Lucas Ph. 084 628 5282
[email protected] 
jeabet Send email
 
Nov 24, 2020

Paid Up Edgars Account reflecting negatively on ITC

My Account Number was settled in 2018 at Edgars Rosebank and i closed the account. to my surprise recently i applied for a credit facility only to be informed i'm listed on ITC by Edgars. I contacted their customer care line which reffered me to the store, once at the Festival Mall store they couldn't pick up my account details and reffered me to RCS and customer careline again on 23 November 2020. i was referred to Nimbo whilst at the store, they couldn't pick up my account number although they state my account is closed but cannot send me Paid up letter. this is reflecting negatively on my credit score and i want edgars to take accountability and responsibility for ruining my credit status incorrectly. No one seems to know how to resolve this issue because Nimbo said my account is overpaid with R23,00 so i don't owe edgars any monies. I'm at my wits ends with this query as i don't know where else to resort to to resolve ammicably
KPule Send email
 
Nov 21, 2020

Unauthorised billing - Edgars

My name is Khomotso and my account number is 7000100100192711174.

My account in July 2020 was R100. I complained at Edgars in Kolonade about this balance. I was told that I have an airtime contract which was suprising because I never authorised this transaction. I do not even have the sim card which they are talking about.

I requested recordings of this airtime contract. To this day I am still waiting for it. I was told the subscription will be cancelled.

My balance is currently R700. When I enquired about my earlier request to cancel the airtime subscription today the 19 November 2020, the consultants gave me excuses about recordings and that they will call mw back.

Edgars is ripping customers off. Please assist.

062 097 6969 or 079 7362147
Teboho Gaven Send email
 
Nov 14, 2020

Settlement letter

Good day..

Had or rather still mention that I have a pending account with Edgar's that I believe it was settled as per my personal and their knowledge.

Called their call centre to request for the settlement letter just before the end of September in this year still. The amount was given from their accounts department. on the 30th of September 2020,I made the total payment of the given discount. From there, I then asked for the settlement letter to declare that the account was closed or done paid. Information received was to wait for 20 working days for them to issue the document from the date of the payment.

Today the 14th of September 2020.I still do not have the letter as per their offices promised to deliver. Numerous phone calls were made. mails were sent to their different departments for following up after so many days or weeks of delays. nothing positive was told to me other than mentioning that the account was not settled as there is still an amount due to the value of + - R1200.I WONDERD OF WHY??? DO THEY HAVE SETTLEMENT AMOUNT REQUESTS IF THEY CAN NOT BE ABLE TO CONTROL THEIR ACCOUNTS.

It is extremely exhausting and devastating to be going back and forth with people who can not at all give you a detailed clarity of the circumstance other than mentioning the problem existing due to COVID-19.

THIS WAS THE SHITTEST EXPERIENCE I RECEIVED FROM EDGARS EVER SINCE I HAD AN ACCOUNT WITH CREDITORS!!!

Wouldn't at all have any confidence to encourage no one in my closed of furthest vicinity to do purchasing or credited by this company ever.

Just a piece of document seems to be complicated to be obtained from their department.
The companies staff and management is COMPLETLY AN IDENTICAL BUNCH AS I WAS HOPING TO RECEIVE AN EXLANATORY CALL OF THIS WHOLE MESS !!!
Nompumelelo Send email
 
Nov 13, 2020

allocation of funds to my account

my name is Nompumelelo Kufa I made a settlement payment of R2051.32 on the 28/9/2020 using my absa app I have sent proof of payment in the form of a screen shot as well a detailed email to edgars collections,enquiries as well as payment I have called the call centre more 20time to try and resolve this matter even today tried to call the headoffice but they are not answering the call centre agent always escalate the matter but still it's not resolved I asked for the team leader to call me regarding this issue no one has called me. my account no is6008150159835554 which is the one I used to make pay.my email address is [email protected]
Doreen May Send email
 
Oct 27, 2020

airtime

Hi I am Doreen May.I have noticed a slow decrease in my account balance regardless payments being made.Thefore I have decided to cancel certain services i agreed upon with the company,but have no recollection about agreeing to airtime service.I opened an account in 2013,changed mobile nrs in 2017 which I updated at Edgars stores in Brackenfell Cape Town.I received communication from Edgars to my latest nr for the past 3 years.I kept paying regardless statements i could not open to review the content.Airtime was send to the old nr all along regardless updates.Can someone please assist.

Edgars acc nr 7000100100218143873

contact nr 064087201086

Email add [email protected]
mshoza Send email
 
Oct 22, 2020

damage cellphone

i bought a cellphone with Edgars lochlogan bloemfontein yesterday at 17:11 when i got home with the phone i have realised that the power button is not working well the phone restart itself. during my lunch i took back the phone to Edgars they told me that they can not refund me or give me another phone they will go fix the phone and i mite pay for the services as well. i need to know edgars are you selling damage goods to recover the loss of covid 19
[email protected] Send email
 
Oct 15, 2020

REFUND

My balance is zero on my Edgar's account. Yet I m expected to pay R29 service fee. I called their support no: 0860 111 826 and consultant said there's nothing she can do about it and I must send email to [email protected] I sent this email 16/09/2020 requesting my Edgar's account to be closed and the R29 to be reversed. Today I receive Edgar's statements and my account is not closed and another R29 added to my balance. I was an excellent customer. Paying beforehand and this is the crap I must deal with. Email ; [email protected] Tel: 0849191899
Amanda Els Send email
 
Oct 13, 2020

Account Fraud

Account number 7000100100005103296
Reference numbers: 2005075560597 Phindile
2008175629159
2009085652583 Prince
I am a loyal customer of Edgars for 30 years. i am on pension and my account is most of the time in credit. suddenly Edgars started phoning me every day to say i am debt and owe them such and such amount, every time another amount. i went to our local branch just to find out we suddenly have a cellphone subscription that we know nothing about. i have numerice reference numbers of my visits to the branch trying to resolve this. they told me to com in and listen to a recorded conversation where i admit to a subscription. i went to the store and was waiting for the recording. They told me their is no recording available. They promise to refund me in 10 days time. i still waiting and barring every days harassment on my phone. What to do now?

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