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Edgars

South Africa

Consumer complaints and reviews about Edgars

[email protected] Send email
 
May 8, 2018

Sim swap on cell phone

Good day
I am totally fed up, as I cannot leave my house, or even the telephone, in case I get a call that I have been waiting for ever for from you.
Years ago I bought R 75.00 airtime for R 50 per month. Over the years it changed and I am paying R 75.00 for R 75.00 airtime.

I have been given a new phone, and the sim card did not fit, so I went to Vodacom to do a sim swap. The guy said I had to go to Edgars as I had a contract with them. I did not know that it was called a contract??

Anyway after waiting more than half an hour for the lady in Edgars, to get through to 0875511011, and they said that it was always like this.
They did get through eventually and said that I would get a call from them in about 24 hrs to 48hrs

This was Friday morning 4th May. now is now Tuesday 12.20 and it is still not done
I have just phoned them for the umpteenth time and Paulina said that she has escalated it , and I should here by 1 pm today

It is such a simple thing to do, and takes a few minutes. To make matters worse I do not really have a contract as such.

The ladies at Edgars Cresta Cell phone dept were lovely, and no complaints against them at all.

BUT EDON NEEDS TO WAKE UP AND CHANGE THEIR SYSTEM, AS IT IS OBVIOUSLY NOT WORKING.
A FEW MINUTE JOB SHOULD NOT TAKE 48 AND MORE HOURS THAT I HAVE BEEN WAITING.

TOTALLY FED UP AND READY TO GET RID OF MY EDGARS ACCOUNT. ITS NOT WORTH ALL THIS HAZZLE

I will be told that that dept does not work at weekends etc NOT ACCEPTABLE CHANGE YOUR STAFF

Ann Dooley latest reference given 1805084532658
email address [email protected] cell not working until card is sorted 0829653120 land line 0114769013
mzanywaps Send email
 
Apr 12, 2018

Account Handed over to different attorneys for collection

Between 1987 /1998 I lost my documents which included my identity document and FNB Cheque book and I report to police, but the documents were fraudulently used and also in Edgar's for purchases. I was called at Edgar's with regards to that and I explained what transpired. I submitted a letter of Affidavit from the the SAPS. i was also given a form with many blocks to sign for the verification of signature.

I received sms on my cellphone number 082 781 8985 on the 20/11/2012 at 12:39 demanding a payment of R1340.72 with ref 11040174 with the following number 700 110 730 000 000 3183, whereby I responded on email the same day and attached the copy of an affidavit I made on 15/11/2012 to [email protected] I received various corresponce from various places for the same Edgars account, please see attachment

This is really stressing I am not sure whether I approach the media or my attorneys
georgeswartz Send email
 
Jan 23, 2018

Failure to retrieve my purchase receipt to get Samsung to repair my phone under warranty

I purchased a Samsung J3 phone in August 2016 at Edgar's at the V & Waterfront. My phone developed charging problems in January 2018. Samsung confirmed with me that my phone is till under a 2 year warranty. Samsung confirmed that my phone has a charging problem after checking but they require the purchase receipt to send it for repairs. My receipt has been misplaced from all my travelling around the country. Edgar's has however kept track of my account with them but stated that they cannot retrieve my receipt. I have always been a loyal customer of Edgar's but this left me severely dissapointed in them.Samsung is more than willing to repair my phone but Edgar's is hampering the process is simply printing out a purchase receipt for me. Tractability seems to a big problem at Edgar's if they cannot track down my receipt.The fact that I have an Edgar's account should make it easier track down the receipt.
George Swartz
Mobile 0836975975
raving Send email
 
Dec 13, 2017

Poor customer service

I went to buy a cellphone at Edgars in Rosebank mall on the 12/12/2017 at 18h10 and the guy at the cellphone counter told me that he cannot help me because the stock has already been put in the safe at 18h00. I was baffled as the store closes at 19h00 . Went back to the store the next day and was at the cell phone counter for 30 minutes and there was no one to help me. I asked 3 ladies for help and they just wondered around not returning with anyone to help. Got hold of another guy on the floor and I asked him to talk to a manager. He returned with one of the ladies I ask for help and she said that the salesman on duty is on lunch @ 16h15. Who takes lunch break at 16h15. She advised she will get the manager to help me. Seems like all the mangers has now become salesmen. Walk out of Edgars very disappointed.
Lieonie Send email
 
Aug 28, 2017

Edgars accounts department

Payments were made to my Edgars account with the Standard bank app. Three payments is not reflecting on my Edgars account. Internet banking payment proof were send to the Edgars call centre but they are unable to solve the problem. My account is handed over to the depth. Collection department and they are harassing me on a daily basis. If my payments reflect on my account it will be paid in full.
Can someone at Edgars please assist to resolve this problem which is outstanding snice 10 January 2017.
Edward1984 Send email
 
Jul 24, 2017

Account

I requested for my account to be closed over 4 years ago of which i was under the impression it was closed, but to my surprise the account is still open. Its shocking of the level of service that gets delivered. So for the last time CLOSE MY ACCOUNT!!!
SARAH MOSANA Send email
 
Jul 4, 2017

RUDE CALLER

GOOD DAY

MY NAME IS SARAH MOSANA

I RECEIVED A CALL A MINUUTES AGO ON (0735984292) FROM NOZIZWE DLANGAMAZE FROM YOUR COLLECTION DEPARTMENT I THINK. I HAVE NEVER BEEN INSULTED LIKE THIS IN MY LIFE, SHE WAS VERY RUDE AND LACK PROFFESSONALISM AND TELEPHONE ETTIQUETTE. NOMATTER HOW HARSH WE CAN BE AS CLIENTS, THE STAFF NEEDS TO REMAIN CALM AND NOT SCREAM AT CLIENTS. I NEED YOU GUYS TO EXTRACT THE CALL AND LISTEN TO THIS LADY, YES I KNOW MY ACCOUNT IS IN ARREARS AND I HAVE PREVIOUSLY MADE ARRENGEMENTS TO PAY R130 WHICH I PAID DOUBLE THIS MONTH BECAUSE I SKIPPED LAST MONTH.YOUR PEOPLE DONT PUT NOTES ON THE SYSTEM AND THATS NOT MY PROBLEM BUT I WILL BE TREATED WITH RESPECT, I WILL NOT BE HARRASSED BY YOUR PEOPLE. IF NOTHING IS DONE I WILL GO TO THE OMBUDSMAN. SHE CONFIRMED THAT SHE'S NOT SCARED OF ME THATS HOW RUDE THIS PERSON IS AND CALLING ME A CHILD.
Sibonelo Send email
 
Apr 26, 2017

Insurance

I opened edgars club thank you credit card, I told them I don't want additional feature like funeral cover, hospital cover etc. They agreed but they been charging me for 3 months the very same additional
Reggy Send email
 
Dec 2, 2016

Poor customer service

I bought a phone from Edgars but they not willing to help me

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