I am totally fed up, as I cannot leave my house, or even the telephone, in case I get a call that I have been waiting for ever for from you.
Years ago I bought R 75.00 airtime for R 50 per month. Over the years it changed and I am paying R 75.00 for R 75.00 airtime.
I have been given a new phone, and the sim card did not fit, so I went to Vodacom to do a sim swap. The guy said I had to go to Edgars as I had a contract with them. I did not know that it was called a contract??
Anyway after waiting more than half an hour for the lady in Edgars, to get through to 0875511011, and they said that it was always like this.
They did get through eventually and said that I would get a call from them in about 24 hrs to 48hrs
This was Friday morning 4th May. now is now Tuesday 12.20 and it is still not done
I have just phoned them for the umpteenth time and Paulina said that she has escalated it , and I should here by 1 pm today
It is such a simple thing to do, and takes a few minutes. To make matters worse I do not really have a contract as such.
The ladies at Edgars Cresta Cell phone dept were lovely, and no complaints against them at all.
BUT EDON NEEDS TO WAKE UP AND CHANGE THEIR SYSTEM, AS IT IS OBVIOUSLY NOT WORKING.
A FEW MINUTE JOB SHOULD NOT TAKE 48 AND MORE HOURS THAT I HAVE BEEN WAITING.
TOTALLY FED UP AND READY TO GET RID OF MY EDGARS ACCOUNT. ITS NOT WORTH ALL THIS HAZZLE
I will be told that that dept does not work at weekends etc NOT ACCEPTABLE CHANGE YOUR STAFF
Ann Dooley latest reference given 1805084532658
email address [email protected]
cell not working until card is sorted 0829653120 land line 0114769013