Finchoice want to debit my money from my account while i don't have a loan with them

Finchoice want to debit money from my account while i don't have loan with them

Good day

Hope you are well.

May you kindly advise me what was done since you are advising that the ticket is going to be close for temporarily, is this how you treat your escalation.

I want my refund.

Kind regards
LL Mukhuba

On Sun, 10 Apr 2022 at 12:19, Retentions <[email protected]> wrote:
Hi Mukhubalauder,

Hope you are well.

We are temporarily marking this ticket 801042 as resolved, since we haven't heard from you in a while.

Feel free to write back to us should you require any further assistance. We'd be happy to help with any queries or concerns you might have.

Thank you

Warm regards,



retentions team

t +27 (0)861 346 770 e [email protected]



This e-mail is subject to the homechoice e-mail disclaimer.


801042:1132188

I have paid up finchoice on the 25/02/2022,since then I have been requesting for paid up letter and it seems impossible to get,I requested team leader to call I am still not winning..
I need to buy a car and this is standing on my way.
Last ref number is894709

Number 0813409007

I took up a mobi loan with finchoice,I paid it up on the 25th February.
Till today I am not receiving my paid up letter,when ever I call them they keep on saying that i will get it In 4hours.every day it's the same story,this Is preventing me from getting a car that I want..
Latest reference number is 894709.

0813409007

Good day, I was having a loan with finchoice the loan was settled by African bank,last month 20/02/22 but on the 25/02/22 the loan continue with deductions please advise.

An unauthorised enquiry has been done on my name by Finchoice. I have given all requested documents to prove this unauthorised enquiry but yet no one can delete or remove me from the database.

Frustrated client.
False reports on active accounts. Account in arrears yet zero balance
I don't know who's going to assist me with this. I've been emailing and calling wanting my accounts to be updated accordingly since December. Send countless proof of payments to support my complain. In January I've made payments to settle my account yet finchoice is saying my account is in arrears even with a zero balance. I have one installment left on my 6month loan but I'm not getting offered any funds because apparently my account is in arrears. I've made manual payments on months installments didn't go off and I think it's one month that happened. I'm very much disappointed because I use this app to assist me financially but instead I'm stressing after making payments. I've contacted all departments but no assistance. All my queries have been marked as resolved yet me as the client am not satisfied with the outcome. No one has bothered calling me to address the matter. I've been their client since 2020 but of late I'm not happy with the service they giving me.

Two Loans paid off. ACC 6469726 and 5020085

I called for them to update their system as it still shows on my profile as active accounts after I settled them in 2018. I was given reference numbers for this to be done 864323 / 859031.

I received a message it was completed and resolved on the 28th January 2022. I called again on the 31/01/2022 for them to send a paid up letter and was promised the letter was emailed . Nothing came through.

Those accounts are now reflecting as arrears on my credit profile!.

I just want this resolved as it is adversely affecting my credibility .

I called for them to update their system as it still shows on my profile as active accounts after I settled them in 2018. I was given reference numbers for this to be done 864323 / 859031.

I received a message it was completed and resolved on the 28th January 2022. I called again on the 31/01/2022 for them to send a paid up letter and was promised the letter was emailed . Nothing came through.

Went into my credit profile this evening and those closed accounts are now reflecting as arrears!!!

This is causing me so much distress as my home loan application might be declined because of this!

I just want this resolved as it is adversely affecting my credibility .

I am a pensioner and have a loan with Finchoice, which seem not to finish. I get harassed daily by their consultants demanding payment even when there is payment arrangement in please. These people need to stop, I can receive more than 5 to 10 calls a day from different consultants, Some are suspicious, giving their personal FNB accounts to make payment. I feel that my personal information is at risk with this company and it is not protected at all. I need help, I think these youngsters working for FINCHOICE are taking advantage of senior citizens and threating to black list me. Customer number

Please refer to screen shots of Hello Peter still awaiting their response

i am so exhausted and frustrated from typing and communicating, please see attached trails of responded Hello Peter complaints.

I want credit report letter and remove debt order to my name

I took out a consolidation loan with Nedbabk to settle two loans I had from two different Financial Institutions.

The one institution closed the loan account once payment was received with no issue.

But FinChoice, I sent them proof of payment with their details on the document and my consolidation statement.

But yet I'm told they can't find the payment and Iust contact nedbank.

What must I ask Nedbabk, they have literally given everything FinChoice needs.

Now FinChoice has decided to put account in arrears and add more interest.

FINCHOICE NEEDA TO FIX THEIR NONENSE. THIS IS CAUSING ME MAJOR DISTRESS!

don't even talk about the call centre agents.

They sound half asleep.

Those that do help even confirmed what I sent is correct and has the correct details on it.

So what's the problem?!

And to top things off, my debit order date was 25th but THEY DEDUCTED money on the 22nd.

I OWE YOU NOTHING!

I'm being penalized for an account which was already paid.

I used a consolidation loan to pay off two loans.
The one financial institution had no issue with closing the loan account once it was settled. But Finchoice claims to not have received a payment.

I have sent them proof of the payment.

They have now put my account in arrears and the loan is already settled!

This is causing me major distress.

I should have never even bothered with them.

The call centre is useless. The agents sound like they are half asleep.

Those that do help confirm the account number of proof of payment letter is correct.

I just want this resolved!

I applied for a loan with Finchoice on 26/10/2021, on the same day as seen below I also sent my payslips as it was requested. I got a sms on the same day to confirm that my documents
was received, but since then I heard nothing from Finchoice. I would like to provide the below information to you with regards to me doing the follow ups since 26/10/2021.

Herewith my follow ups and feedback from the call centre agents:
26/10/2021, 15h57- I was informed that application is in process.
02/11/2021, 13h33 - I was informed that all checks done, but they not getting hold of me. I confirmed again my number.
03/11/2021, 10h18 - I was informed again that my number is wrong, The agent said she is updating the status again and its again with verification and that Finchoice will make contact with me.
05/11/2021, 13h35 - I was informed by same agent of 3/11/2021, that they will phone me, she will escalate to her team leader.
05/11/2021, 15h38 - Did another follow up when I will be contacted.
13/11/2021, 08h09 - Agent informed me that it will take another day or two and I asked for a team leader's details.
15/11/2021, 08h47 - Got an sms at 7h57 today stating Finchoice is unable to contact me and my application has been cancelled. I contacted the call centre today and the agent informed me that my details is incorrect or not corresponding. She will escalate to her Team leader.
May i ask if I can be contacted urgently, as Finchoice has never tried to contract me as I got no calls from them. For more then 3 weeks I was given information, but never feedback to how far application is or what is needed or what is required. I would like to apply urgently, but need to if I may and if yes, what is the details that is incorrect or not corresponding as I was never contacted with any feedback.

Please contact me on 0834219948

my bank which is Nedbank has just let me know that I have a loan account with finchoice which i did not apply for. I spoke to your call center agent just now who gave me some information but refused to disclose her name.

please note that i have not applied for any credit with your institution nor have i applied for a funeral cover. Your institution did not do a thorough credit check and I will be reporting you to the National Credit Regulator and the Consumer Commission. i need you to remove my name and ID number from that loan application ASAP.

should you blacklist my ID Number because of your careless credit approval or fraud that clearly exist in your institution I will sue you for damages.

I have paid up my loans and struggling to get the staff to reconcile and close the accounts.Pleae help +2783566351

My name is Elsie Khoza I'd no 8106110527089 I've paid up my account with Finchoice last year June 2020 .since last year I call finchoice every week but I dont get any help .I dont know what to do any one advice me pls

I've paid up my finchoice account in June 2020 since then finchoice never update on they system that I've payed. I've been calling them since 2020 but I dont get any help .

my name is keneiloe Boice, ID NO:8203080779087 TEL:0796964141.
I used mobi money and finchoice loans for almost 2 years and paid up each and every little cent owed to Finchoice.I even got a refund because i overpaid, However it doesn't look like Finchoice updated my status on the credit report because it shows that i am still owing R2878.78 +R7538 for 2017 and R4999 for 2018. Please furnish me with paid up letters for all my settled accounts with you.

I've received very poor service from finchoice,I've been finchoice customer for more than a year and I've never missed my payment.
I never thought to change my cellphone number would be such a harsel. I've called several times in different days to change my cellphone number, and I was told that ,the supervisor is the only person who can assist me .
I even send an email to get assistance in changing my cellphone number but still not associated ever current moment.

I lost my number in July 2021,someone ported my MTN number to Cell C without my consent, I was then forced to change my number even my bank account pin numbers as they were linked to that number, I was not comfortable in using the same number anymore.

Your assistance will be highly appreciated ,I just want to change my number with finchoice.

Kind regards
Nthabiseng Manzini
Cell: 0736101612
Email address: [email protected]

Fin choice has the most incompertant consultants I have ever dealt with.
They do not no what is happening around them.
I have paid up the account in full on the 22 July and a debit order went off on the 20th so they need to refund me and believe me it is like I asked for something out of this world.
If I was owing them they would of been calling me everyday but now that they have to refund me it is a long bull shit story.
the 1 consultant says 48 Hours , the others say 2 to 3 working days I even got a story of 2 to 5 working days.
How long can it possibly take to authorize a refund.
I asked to speak to supervision and they cant even put me through or give me a contact number I am still waiting for some WARREN guy to call me as he is a team leader so it seems like the supervision is as in competent as the consultants.

Finchoice is the worst. My laptop went on repairs in February 2021 and it is now July, I still do not have the laptop. I am paying both the instalment and insurance. The Finchoice insurance it’s not helping at all it is a scam. Every time I call they say the laptop still on repairs and they will call me back but they never do.