Yes I called into finchoice to get my documents for my restructure arrangements and spoke to a team manager by the name of
Rochelle Viljoen' and she promised to help me but she didn't , called in 6x just to get documents wish I never received, I am very disappointed and don't want to do business with finchoice

I am so disappointed in Finchoice and I don't want to do business with them again , yesterday I called in to get my restructure documents and no has gotten back to me , I called in 5x and I was promised to get my documents from a team a manager 'Rochelle Viljoen' and she promised to get back at me an d she didn't .This is so bad just for me to get a letter I cant believe it

I'm very dissapointed. I paid up my Homechoice account with 2 amounts of R700 on Feb 2 and 6. Finchoice withheld my withdrawal because of late payment. After I told them it was because I did not receive a salary for December 2019 and that it was the first time ever I did not make a monthly payment on my Homechoice account. And still after I paid the R1397 in two installments early in February my home choice account says I paid the last R700 on 14 February when I have proof of payments on 2nd and 6th of February, which I sent to them.

Now today I received an SMS from Finchoice saying I have 1 last withdrawal available before I have to activate a new account. But when I went to make a withdrawal it showed No Available Withdrawal. I then called Finchoice and the agent said he don't know why they sent me an SMS because I can't make a withdrawal after I asked him why did they sent me that message then.

I am in dire need of money now since I was not able to make a withdrawal this month as usual. When both my Finchoice and Homechoice accounts are paid. And now because of Homechoice I can't!

Finchoice debited my account on 24th January, for whatt I have no idea. I have never even heard of them before. The lady on the phone was very rude and most unhelpful. I have NEVER taken (or applied) for a loan with this company, nor will I ever do so


It would be appreciated if Finchoice couyld contact me to sort out this issue.


Mr Levy
081 320 5885

I paid up account on the 26th of September 2019. After a two weeks I requested a paid up letter, which they a mailed to me. After a month, I noticed that my ITC records shows that I still owe them R29805. Exactly the same amount that paid. I called finchoice and they assure d me that the matter will be resolved and my name will be cleared. After 2 months, I again checked my ITC records, to auctually noticed that it still shows that I owe them the same amount of R29805. When I phone them to enquire, spoke to Jamina, she couldn't even answer the simple question of why its taking sooo long for them to update my ITC Records after settling them on September already. She said "she can't answer that". I got frustrated with fact that none of them is sorry, none of them gives me answers, and none of them understands my frustrations. I explained to them that I am busy applying for a bond and that is affecting. None of them even cared about that. Jamina also promised again that she is sending the request to the buareu. After getting the same response previously when I called them and still not done. I am so upset and furious with Finchoice because they don't have customer service. They just don't give a damn... A normal person would have understood my frustration of applying for a bond and how that is affecting me, but, no, not Finchoice people. THEY DENYING ME MY CONSUMER RIGHT.
0796097151

I paid up a loan with Finchoice, the settlement was R3518.08 but I mistakenly paid R35108.08. I have been battling since last week for this matter to be resolved. They advised me that it will reflect today but when I called again today they claimed that they never received the proof of payment and I must re-submit without any confirmation that they will get it this time around. So they wasted a full week. I decided to log onto their mobi site and I could see my credit reflecting on the loan account. I decided to transfer the money to my bank account. The credit was for an amount of R31590.00, which is what they owe me. After doing the transfer they now claiming that I now owe them R5653.00!! This is daylight robbery. How do I owe them R5653.00 after paying R35108.08 and the outstanding balance was R3518.08???

I paid up a loan with Finchoice, the settlement was R3518.08 but I mistakenly paid R35108.08. I have been battling since last week for this matter to be resolved. They advised me that it will reflect today but when I called again today they claimed that they never received the proof of payment and I must re-submit without any confirmation t hat they will get it this time around. So they wasted a full week. I decided to log onto their mobi site and I could see my credit reflecting on the loan account. I decided to transfer the money to my bank account. The credit was for an amount of R31590.00, which is what they owe me. After doing the transfer they now claiming that I now owe them R5653.00!! This is daylight robbery. How do I owe them R5653.00 after paying R35108.08 and the outstanding balance was R3518.08???

I paid up a loan with Finchoice, the settlement was R3518.08 but I mistakenly paid R35108.08. I have been battling since last week for this matter to be resolved. They advised me that it will reflect today but when I called again today they claimed that they never received the proof of payment and I must re-submit without any confirmation t hat they will get it this time around. So they wasted a full week. I decided to log onto their mobi site and I could see my credit reflecting on the loan account. I decided to transfer the money to my bank account. The credit was for an amount of R31590.00, which is what they owe me. After doing the transfer they now claiming that I now owe them R5653.00!! This is daylight robbery. How do I owe them R5653.00 after paying R35108.08 and the outstanding balance was R3518.08???

I have tried for days since the 30th August 2019 to get three accounts I have with finchoice updated with ITC all old closed accounts since 2017, to date I have only managed to get three Credit reference agencies (CRA's) updated, with alot of calls been ,made back and forth to Finchoice and the CRA's. it was the most daunting experience ever. Now I have one CRA left to update which is compuscan, I called compuscan and they have advised that they did receive the instruction to close accounts however this was not clear instructions. They have responded to finchoice asking for further details but no response. I called Finchoice and asked them to check up on this, yet they ask me to go back to the CRA and find out which email address they have responded to. I called Compuscan back and the consultant questioned why they would ask me to do such a thing as all they need to do is check for responses on my account from Compuscan. This is becoming so frustating accounts that were paid up months ago, have not been updated. As a part of my consumer right Finchoice was supposed to be updating information with the CRA's one a month, clearly this has not happened. I am not in a position where I am looking for finance but these closed accounts are showing on my profile as opened and affecting my affordability and credit score. Finchoice have no idea what stress they are causing me, by making this so difficult. I keep getting through to so many people at the call centre, yesterday I was promised a call back from the Supervisor Maurice, who never called me back. He seems to be busy everytime I call. I cannot get any joy from this, all I want is my details to be updated with all four CRA, and right now Compuscan has not.

I have tried for days since the 30th August 2019 to get three accounts I have with finchoice updated with ITC all old closed accounts since 2017, to date I have only managed to get three Credit reference agencies (CRA's) updated, with alot of calls been ,made back and forth to Finchoice and the CRA's. it was the most daunting experience ever. Now I have one CRA left to update which is compuscan, I called compuscan and they have advised that they did receive the instruction to close accounts however this was not clear instructions. They have responded to finchoice asking for further details but no response. I called Finchoice and asked them to check up on this, yet they ask me to go back to the CRA and find out which email address they have responded to. I called Compuscan back and the consultant questioned why they would ask me to do such a thing as all they need to do is check for responses on my account from Compuscan. This is becoming so frustating accounts that were paid up months ago, have not been updated. As a part of my consumer right Finchoice was supposed to be updating information with the CRA's one a month, clearly this has not happened. I am not in a position where I am looking for finance but these closed accounts are showing on my profile as opened and affecting my affordability and credit score. Finchoice have no idea what stress they are causing me, by making this so difficult. I keep getting through to so many people at the call centre, yesterday I was promised a call back from the Supervisor Maurice, who never called me back. He seems to be busy everytime I call. I cannot get any joy from this, all I want is my details to be updated with all four CRA, and right now Compuscan has not.

Hi

Ive been emailing finchoice since forever and there's just no response. I paid up my full loan settlement, but they continued to take a debit order from my account and there's still money reflecting on my account. Can I just go to the bank to reverse my money back to my account as they don't respond to my emails?

I have settled my loan with finchoice but they still took debit order from my account and there is still money reflecting on my account. I'm emailing them but no response. Can I go toy bank and reverse my money back into my account?

I used to have an account with you , i can tell you exactly what i bought from you and i paid it AND closed it up. Lord behold to my dismay when i FINALLY looked at my credit profile and found out that i have not only an active account with homechoice but TWO with balances? 


I am beyond peplexed, I AM FURIOUS, i need an explanation, i need somebody to tell me what i as credit beaure assumes is me, what i purchased, where were the things posted to the address please and how in god name was an account paid up in 2014 sometime opened and used up to R8 610.00


Do you know i have NOT been able to have ANY credit because of this?


Can somebody contact me as soon as possible? Before i expose the scam yall are running and tell me that my name will be removed from credit beaur as in yesterday. 
B yeko
0616513985

I used to have an account with you, i can tell you exactly what i bought from you and i paid it AND closed it up. Lord behold to my dismay when i FINALLY looked at my credit profile and found out that i have not only an active account with homechoice but TWO with balances?

I am beyond peplexed, I AM FURIOUS, i need an explanation, i need somebody to tell me what i as credit beaure assumes is me, what i purchased, where were the things posted to the address please and how in god name was an account paid up in 2014 sometime opened and used up to R8 610.00

Do you know i have NOT been able to have ANY credit because of this?

Can somebody contact me as soon as possible? Before i expose the scam yall are running and tell me that my name will be removed from credit beaur as in yesterday.
0616513985

I requested a settlement amount form Finchoice and NRB RISK Legal department and NRB RISK respond on the 06 May 2019 with an amount of R17194.06. Which I told them it can’t be because I paid every month.
They respond again on the 06 May 2019 with an amount of R14171.11. They supply me with a banking details I had to pay the money over to: BANK-FNB
ACCOUNT HOLDER: NRB RISK
ACCOUNT NUMBER: 62108580392
BRANCH CODE: 253305
REFERENCE NUMBER: 63222174001
On that same day I made a payment of R14171, 11 into that account. I did requested a paid-up letter from the Legal Collections Team Leader Mr. Frans Ragmat and reply that I did requested it from the client which Finchoice.
On the same Finchoice debt review department give me an outstanding balance of R7363.49. My reply to them was to send the proof of pay I paid to NRB RISK.
Now somehow there must be a communication problem because I paid but can’t get a paid-up letter and the amounts in question is not the same.
However, when I contact Finchoice, I was told my account was handed over to their debt review department and still reflects that no payment was made and account was not settled. How long does it take to reflect that the account was settled? I have been emailing Finchoice and NRB RISK but they won’t or can’t give me an answer where these founds has going. What I want to know was the real amount to be paid? Please assist
Thank you

Kind regards

I requested a settlement amount form Finchoice and NRB RISK Legal department and NRB RISK respond on the 06 May 2019 with an amount of R17194.06. Which I told them it can’t be because I paid every month.
They respond again on the 06 May 2019 with an amount of R14171.11. They supply me with a banking details I had to pay the money over to: BANK-FNB

ACCOUNT HOLDER: NRB RISK
ACCOUNT NUMBER: 62108580392
BRANCH CODE: 253305
REFERENCE NUMBER: 63222174001

On that same day I made a payment of R14171, 11 into that account. I did requested a paid-up letter from the Legal Collections Team Leader Mr. Frans Ragmat and reply that I did requested it from the client which Finchoice.
On the same Finchoice debt review department give me an outstanding balance of R7363.49. My reply to them was to send the proof of pay I paid to NRB RISK.
Now somehow there must be a communication problem because I paid but can’t get a paid-up letter and the amounts in question is not the same.
However, when I contact Finchoice, I was told my account was handed over to their debt review department and still reflects that no payment was made and account was not settled. How long does it take to reflect that the account was settled? I have been emailing Finchoice and NRB RISK but they won’t or can’t give me an answer where these founds has going. What I want to know was the real amount to be paid? Please assist
Thank you

Kind regards

I tried emailing finchoice 5 times and had no respose. i then decided to phone with regards to my loan. the only answer I get is the system doesnt aloow... I am sorry but have we stooped so low that we cant think for ourselves and need to rely on systems???? surely there are managers that we as customers can talk to with a little more knowledge and replies... this is just really poor service!

Can I please ask my email address [email protected] to be unsubscribed from finchoice newsletters I do not wish to receive anything from finchoice. I've been sending the unsubscribe email I don't remember how many times but I still receive their email. If I need a loan I will contact them myself.

Thank you in advance
Betty Mphela

To whom it may concern

I requested a settlement letter which I received. I then paid the settlement amount in full using my mobile banking app, and the money was deducted from my bank account. However, when I log in to Finchoice my account still reflects that no payment was made and account was not settled. How long does it take to reflect that the account was settled? I have been emailing Finchoice but I receive no reply. Please assist

Thank you

Kind regards

On the 3rd December i called one of your consultants and i ask to email me the Settlement Quote for my two Finchoice loan account which is the Mobi Money and the 6 Month Flexi account. They did send me the Settlement Quote for both accounts and i made the full payment on the 4th December for both accounts according to the settlements Quotes given. On the 24th December Finchoice deducted R1 576.49 from my account which i do not know why they deduct it. I have attached the Settlement Quotes as well as Proof of Payments.

I've been calling for this since the 05 December but they keep on transferring my calls untill they drop them, i tried to get Statement but it doesn't allow me to see my statements.

Good day
I had an account with finchoice, I paid them very well even extra by R100.
By the time I wanted a reloan I was told no money for me and I don't qualify.
No problem but where is my R100 as they said it shall be paid back to me.
They can keep their loan but bring back the money, simple.
0665448180

I have paid off my account on the 22/10/2018 on the 25/10/2018 the debt order run again. I phoned and ask on the 25 to return the funds, the agent then informed me that the fund will be back in my account on the Friday Or Monday. I phone again on the Monday and ask why the funds is still not back in my account. I was told by the team leader that he will ask them to speed up the payment, and that the funds will be back in my account on the 31/10/2018. When I check this morning still no funds, Then I phoned again. I spoke to Warren who will not give me his Surname. He then assure me will speed up the service. I really think that by treating clients this way is very disrespectful. Please pay back the money. I need this funds back very urgently, for me to settle other accounts. I need to pay other accounts before the 1st on Nov. This is now causing me to stand in sham because Finchoice did not do what they had promised me.

Money has been deducted from my bank account 2 to 3 times per month I have been retrenched in August 2018 after numerous conversations emails - necessary documentation sent I still get 6 - 10 phone calls per day very very rude consultants especially from this number that phone me this morning 021 003 6928 @9:40 on 30.10.2018. I have extra bank costs for the debit orders that is returned. I would definitely NOT taken out a loan from Finchoice if they I knew that this will be the service and support you are getting.

My balance stays the same and I have been paying an installment of R529 per month for 10 months now.

I skipped one month because my debit order was never deducted and there was more than enough money in my account.

My balance in May(First and last statement I received by email) was R7124.68 and my balance as on 16/10/2018 is R6529.96.

How is it possible that I have paid 4 installments that adds up to R2116.00 my balance went down by only R594.72.

My balance stays the same and I have been paying an installment of R529 per month for 10 months now. I skipped one month due to unforseen circumstances. My balance in May was R7124.68 and my balance as on 16/10/2018 is R6529.96. How is it possible that I have paid 4 installments that adds up to R2116.00 my balance went down by only R594.72.