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FinChoice

South Africa

Consumer complaints and reviews about FinChoice

AKHO Send email
 
May 15, 2017

Settlement letter

I have been requesting a settlement letter since February this year after my account was paid up and still nothing from them

My name is still listed on the credit bureau as if I owe them and it is affecting my credit score

Then their legal department is never available for me to speak to them
manyamamo Send email
 
Apr 28, 2017

settled account

i still get messages even though my account is fully paid
mandyera Send email
 
Apr 18, 2017

settled accounts

acc 2068205 and 2570663v have been settled last year 2016 yet may credit profile have not been updated

064 626 4770
Florah Send email
 
Apr 7, 2017

Settlement

Good day

I was trying to get a settlement quote online but it couldn't show me. I have sent an email requesting that but only received a call from a lady telling me that settlement is bigger than my balance to me it doesn't make sense when i was asking her about this but she just hang up on me

Regards

Tshepo Malepe

078 688 2748
Kelebogile8 Send email
 
Mar 23, 2017

my account is debited after the account is settled

My Standard bank account was debited on 20/03/2017 after the account with finchoice was settled on 03/03/2017 by African Bank. I called Finchoice on 20/03/2017 at 16:00 to rectify the error and refund me but the consultants are refusing they are claiming that I had 3 accounts(2 which were internally which as a client did not know about, it was never communicated to me) and African bank only settled one account but what is funny is that when I was at African bank when the account was settled there was one account showing on the credit bureau and the balance was what African bank settled. When Finchoice received the payment and letter from African Bank they choose not to contact me as a client to inform me that the amount settled is less but transfer amount to what so called 3 accounts which never reflected on credit bureau.The consultants at finchoice are not willing to assist on Monday I spoke to almost 8 people some claiming that the are managers but only to find out that they are consultants and cannot even assist me. I spoke to Nabila who was so rude and promised me that Natasha Ersme will contact me on Wednesday 22/03/2017 in the morning but guess what I had to call finchoice AGAIN!!!!Crap services I have received and still no refund. Natasha promised me I will get an e-mail with all recording and proof of accounts, balance, all details before 09:00 Thursday 23/03/2017 so that I can be able to lodge my complain but guess what I have not received anything. The amount debited has really made me suffer, financially and emotionally not even mentioning the stress that I have to go through the entire incompetent staff of Finchoice!!!

Regards,
Lenah
Angelique9 Send email
 
Feb 22, 2017

Loan is pending for a week!

I called FinChoice for the past week about a loan that still is pending!!! They told me its approved...and successful!! But when the hell will I receive the money.!!! ??? Does it take a week for verification/payout!!!

Simply PATHETIC!!!!

ASHLEY
0784221849
dugald wiid Send email
 
Feb 6, 2017

PROOF OF PAYMENT

Proof of payment

I made a payment of R14000.00 to Finchoice on 11/01/2017. I did not put my ID number as a reference, as I was new to this Internet banking thing.I did put my name and surname.
I have been calling Finchoice daily for the past 19 days as my money has not been allocated to my account.
They asked me for proof of payment, I sent it, they then asked for my bank statement, which I also obliged with but am still not getting a clear answer as to where my money went.
Surely their accounts department should see an un allocated amount of R 14000.00 in their bank account
My Absa bank consultant has tried to find out what is going on, she was just pushed from pillar to post. I don't know what to do now, and where to go.
Kegobo Send email
 
Jan 31, 2017

Clear my account

My name is ke gobo my emil is [email protected] since i paid up my account at finchoice till now my name is not cleared at credit bearu , i want to know when are u going to clear my name
JanaF38 Send email
 
Jan 13, 2017

Finchoice

I have been trying to get a hold of Finchoice Legal Department since September 2016. I was able to speak to two ladies in the legal department, weeks apart, whom both claimed to have problems with their computers, took my details and swore to get back to me but never did. I have been calling almost every day since September. Finchoice consultants are 'unable' to assist me as they are 'unable' to see my balances. They have apparently sent emails etc to the legal department but till now I have yet to receive a responds. MOST of the consultants are rude and never gives you a hearing.

I am frustrated as all I want is a settlement balance. Does it really take FOUR months?????
Pathetic service to the max.
bonny makaringe Send email
 
Jan 12, 2017

settlement letter

I settled my loan last year December but still waiting for settlement letter your attorney say their waiting for you to send them the letter so they can send it to me . Please I really need dat letter ..B.mskaringe
[email protected] Send email
 
Dec 6, 2016

Paid up letter

Hi l applied for a loan from Finchoice and had challenges in paying it.I was eventually moved to Andre Der Walt Attorneys Phone: 017 824 2300.I eventually paid up the loan in Oct 2015.I have been requesting for a paid up letter from both Finchoice and Andre Van Der Walt attorneys and they have been throwing the ball to each other.I need the letter so l can clear my name!!!
Please assist me
Kellis Send email
 
Nov 8, 2016

Wont let me settle my balance

I have been trying to settle my account with finchoice but they won't let me, I was told by one of the consultants that they cannot help me because my account is up to date so they will keep on deducting from my account. I called again, and I found one rude consultant who gave me banking details over the phone with no references whatsoever she didn't even want to tell what the settlement amount was. I'm tired of these people I have been paying without skipping and every month the balance owing goes up so that I will be indebted to them forever. I need to settle the amount but they do not want to assist me, can i take them to the lawyers? They are very crooked
Phindi Send email
 
Oct 27, 2016

Proof of payment

I made a payment of R1500.00 to Finchoice on 01/10/2016 and I didn't put my ID number as reference, as I was new at this internet banking thing, I did however put CR in it's place. I have been calling Finchoice daily for the past 26 days as my money has not been allocated to my account. They asked me for proof of payment, I sent it, they then asked for my bank statement, which I also obliged with but am still not getting a clear answer as to where my money went. They refused when I asked if I could ask my bank to re-call the funds after I asked them to confirm their banking details and it is as on the proof of payment. I don't know what to do now, and where to go.
StellaMD Send email
 
Oct 24, 2016

Settlement letter

Hi! I wanted to settle the loan with fin choice . I am struggling to get the settlement letter. I have been calling them since Friday . I don't know what to do now. Why are they doing this. I am not sure if I need to get my lawyers involved. I am not going to give them any money until this this letter is sent to me.
Pinah Send email
 
Oct 19, 2016

Arrears

I have recently done a credit check on my name and to my surprise I'm in arrears with finchoice for 4 months.I do not have a loan with finchoice I'm told to contact the legal department I cannot get through and no one seems to know of an alternative number.
Firoza Send email
 
Sep 13, 2016

Finchoice

I am very disapoited for the mere fact that u guys keep on asking me to takeout a loan me that I'm interested u guys doing today keep to what u are saying. It's never about 2 weeks now almost that I'm waiting for a respond u guys r very unprofessional ND very unreliable u guys r going to loose ur custermers like this u need to think if u guys need a lone department if so do something about it if not then close it u r waiting ur own time ND others
michelove21 Send email
 
Jun 21, 2016

HARRESMENT AND VERY RUDE CONSULTANTS

FINCHOICE COLLECTION DEPARTMENT

I am so irritated with all the calls i have received lately from Finchoice , i have explained countless times and the consultants who calls me even admit that account is up to date. I dont know why cant they update they systems and spare themselves the embarrassment .

I took out a loan with Finchoice which to date is up to date with payment , the records is not updated and ever since i am receiving calls from the collection dept and its annoying early in the mornong late at night why i dont know i have call countless times to address the matter and was told to speak to the collection supervisors Sigam / Siphelo not to sure if names is spelled correct and they refuse to accept my calls. The last consultant Siphiwe even dropped the call . I spoke with Eugene and i assured me that matter will be resolved in last week up to date i still receive calls. I wish they wake up and stop bothering paying customers.

VERY IRRATE AND GATVOL CLIENT
MICHELLE BOOYSEN
0845693371 STOP CALLING ME !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Wendy Martin Send email
 
Apr 29, 2016

Harassment

I took out a loan with Finchoice in February, and not long after I have found myself in a dire financial position where I am unable to make full payment on the installments. I've spoken to countless agents explaining my situation. I've now recently become a single parent and I'm not receiving any child support. I'm struggling to survive day to day, which I've told them. I'm in the process of implementing various systems to ease my financial burden. They said they would make a note of it on my account but they are still phoning me all the time. Yesterday I received 15 calls from Finchoice. This is harassment. Up to date I've received no less that 130 calls from them. I refuse to answer all these calls, as firstly I don't have time to talk to them all day, I work a full time and very stressful job on a switchboard and cannot take calls all the time, secondly they are charging me for all these calls. As I've explained to the agents, I'm in a dire financial position, where I cant even afford to buy food for my family, let alone pay the full installment. I do want to pay the account, I'm just unable to pay the full amount every month, until I start receiving child support, find cheaper accommodation, and when my divorce goes through I can go under debt review, I absolutely cannot to anything more. It looks like I will have to change my number in order for them to stop phoning me all the time. And when I do speak to them they are rude and they shout, you can't get a word in as they are constantly interrupting you.
MUSACELE6966 Send email
 
Mar 14, 2016

INCORRECT AMOUNT REFLECTING IN YOUR RECORDS

I have deposited R 20855.18 on the 11th March 2016 and I have received SMS showing R 17896.00 paid. The proof is attached and e-mailed to you.


Please, help me understand what happened.



Mr. M.S. Cele
721222 5400 088
Mimiza Send email
 
Mar 14, 2016

Loan Approved but no pay out

I called to apply for a loan last week Thursday 10/03/2016, i was told that it has been approved and i emailed through the required documents on Friday 11/03/2016,Saturday and Monday but till this day i still don't know what the hold up could be. I kept on calling the whole weekend and i kept on getting different answers from different people.

I also called again this morning and i was told to upload my documents which i have been doing since Friday. I really don't know who to ask,what to do or what to upload anymore.

I have never experienced such bad service with Finchoice before.

Email:[email protected]
nonhlanhla.m Send email
 
Mar 4, 2016

BAD SERVICE

I made a loan applicatio on Thursday last week and I was told that my application was successful but my need is not taken seriously people in the customer care are playful since last week I am waiting for you to validate my employment and nobody is coming back to me to apply for a loan with finchice in order for you to get money you must wait for more than a week .Your agent on Wed she was very rude she said I must stop shouting her and I did not shout.You have waisted my time waiting for you to credit my acc for more than a week .Name Mirriam Sithole.I should have applied with other loan instituitions if I knew about your service first time you get this .
nonhlanhla.m Send email
 
Mar 4, 2016

finchoice

I made a loan applicatio on Thursday last week and I was told that my application was successful but my need is not taken seriously people in the customer care are playful since last week I am waiting for you to validate my employment and nobody is coming back to me to apply for a loan with finchice in order for you to get money you must wait for more than a week .Your agent on Wed she was very rude she said I must stop shouting her and I did not shout.You have waisted my time waiting for you to credit my acc for more than a week .Name Mirriam SITHOLE
Shanome Send email
 
Feb 25, 2016

Harassment and undue stress

Since Monday, I have received 28 calls from Finchoice to date.
I receive at least 7 calls a day asking me to make arrangements.
The Consultants are RUDE beyond.
Sometimes Finchoice calls and then hangs up after I answer.
I am tired of this harassment from Finchoice,
Khethy29 Send email
 
Jan 5, 2016

wrong billing

I took a loan with finchoice November 2015 of which they said I will start paying February 2016 as part of their promotion I am so surprised when their collection agents keep on calling me saying my account is on arrears how can they robbe people like this they debited my account twice and refunded me my money twice just so they can ruin my name I really don't get this their 3 collection agents who called me promised to sort it out but I am still receiving calls that my account is on arrears I am very good in paying my account check my credit report I only took their loan because their offer sounded too good
Khethy29 Send email
 
Jan 5, 2016

wrong billing

I took a loan with finchoice November 2015 they said I will start paying February 2016 as their part of promotion they debited my account twice and refunded me my money saying it was system error now their collection department agents called me about 3 times telling me my account is on arrears I really don't understand this how can they try to rip me off like this I am so fade up with finchoice and their system why they refunded my money if they going to say my account is on arrears they don't need to do promotions if they know they just wanna scam people please I really need help before this interfere with my credit report

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