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Gotham Steel Cookware

United States,
Virginia

Consumer complaints and reviews about Gotham Steel Cookware

tms2018 Send email
 
Sep 14, 2018

Food Sticks and Scratches

My husband bought me the whole set of Gotham Steel, pans and pots for a gift. After using for about two months, the food began sticking to the pan and it was hard to get clean without soaking for a couple of hours. Very disappointed with this product. When I called Customer Service, they said I would have to send back for them to make a decision. I firstly went to Showcase in Winnipeg at 1485 Portage Avenue and they said they could do nothing for me. I would have to contact the company. In the past I have purchased many items from various outlets/stores and I never had so much trouble in explaining my concerns about the products. Will not be buying this product and will let my friends and family know about my concerns and how I was treated.It sure would be nice for someone to contact me with my concerns.
Lisa R Send email
 
Sep 2, 2018

Very disappointed

First two months everything good as well. Then one day being used cooking eggs and pancakes, it all stuck to the pan.
it also left black marks on the pan. We tried it over and over again in hopes to get different results. It was always the same. I would not recommend getting these pan. The label says lifetime replacement warranty. That means I should be able to return every time I get one.
kbrealtron Send email
 
Aug 27, 2018

Everything Sticks

First two months everything good as well. Then one day being used cooking eggs and beacon and pancakes, it all stuck to the pan.
it also left black marks on the pan. We tried it over and over again in hopes to get different results. It was always the same. I would not recommend getting these pans.
Janet09 Send email
 
Aug 19, 2018

Gotham pans

I loved my 9.5 fry pan for about the first two months. Nothing stuck, then one day everything started sticking, even bacon. Forget trying to cook eggs., unless you like scrambled. I am so disappointed. What a waste of money. Back to lagostina, don't even waste your time trying to call, they don't answer.
Sydney Grant Send email
 
Aug 3, 2018

Gotham 12 inch frying pan sticking

I bought a 12inch Gotham frying pan and had some spray on oil stick to it and I cannot get it off. I have tried various methods and ending up scratching the pan.
Karonkrueger Send email
 
Jul 23, 2018

Complete pan set

Oh my goodness, my pan set is not what I thought it would be. I'm 65 so I have went thru my share of pan set. But yesterday I steamed some breaded chicken and it stuck to the pan so bad I thought it was like using cast iron. It took me 20 minutes,to get it off the bottom of the pan. I'm not joking. I have used very cheap Teflon pan and have never had anything stick as bad as this did. My friend thought I was being to gentle so she tried and I was so close to throwing it in the trash. I've used mostly Wearever pan then went to Rachel Ray pans but left them behind in the move her. Never have I had a pan that is supposed to be non stick even when yhey are all scratched o heck. I'm going to buy me another brand since these look like new but stick to bad for me to use. Is there anything I can do to these to make them useable again?
Patsy Morgan Send email
 
Jul 6, 2018

Everything sticks regardless of use or care

I received these as a gift and was delighted until I started to use them. The first day I tried to cook an egg in it and IT Stuck to the pan!! I even tried putting water in the pan and poach an egg but it sticks all the time! I am very, very, very disappointed with all the skillets & pans! I have never used any utensil on it except plastic, never put it in the dishwasher, or used any spray on it. I hand wash all my pans & (My Gosh) never used any metal utensil or especially an electric mixer on it. Yes, I too would like my money back so I can purchase a different set of pans that actually do what they say!!!
Momma Bear Send email
 
Jul 1, 2018

fry pan sticking

Was given a Gotham Steel Fry Pan for Christmas. Was amazed on how well it worked and how easy it was to clean well that lasted 2 months. Then everything started to stick and burn on the pan. I have never used any oil or spray products and do not cook at high temperatures. VERY unhappy with this product.. Can't find any where to send the company a direct complaint (funny how that works(
Middleton Send email
 
Jun 25, 2018

12" Fry Pan

Purchased Gotham Steel 12" fry pan around October 2017. Worked beautifully for the first 2 months. Thereafter three spots on surface would have the food sticking to it. Thought it was warrantied against this but told by customer service that it is only warrantied for 90 days. I'm sure that this was not stated on the labelling card that came with it.

Price is competitive but quality sucks big time.

Will not buy Gotham Steel products anymore will go back to Lagostina. More pricey but quality is great.
Bronx lady Send email
 
Jun 19, 2018

Could not clean

I owned a 91/2 inch fry pan it seemed to work at first week, but now every thing sticks, and can’t clean it.
Bronx lady Send email
 
Jun 19, 2018

Can not clean

I bought the cookwere for months. The food burn onece on it and could not clean after all.
klvideo Send email
 
Jun 14, 2018

Sticking

After using the gotham pan 4 time, it just willn't stop sticking. I wish they would stop saying, food willn't stick.
kiemlienle Send email
 
Jun 5, 2018

Gotham steel smokeless grill

Gotham Steel "Smokeless Grill". Return Service Requested. I call customer service 1-888-326-0978 ( 20 times ). They keep say remain on the line, then they hang up. Very very bad, and terrible service. I do not know how to contact them?

My order # 368C3-2018-19433-016
My e-mail: Kiemle2@cox.net
nikondguy Send email
 
May 31, 2018

Foods do stick!!

I purchased 2 of the pans. Right from the get go food stuck on them! Also using metal utensils caused scratches on the surface!
So basically they don't perform as advertised!!! Not worth wasting the money on them!! T-Fal pans are much better and at least work as advertised!!
GLFoster Send email
 
May 26, 2018

Scratch on pan

I have had the pans for about 8 months. The other day I mixed when washing that it had an 1/8 inch scratch in the bottom of the pan. I will say I have not experienced what others have posted. I use the pans with a electric induction Stove and have not found anything that will stick to it. I have fried cheese and a sausage that in any other pan sticks not the Gotham steel pans.
Sharonna Send email
 
May 8, 2018

These pans suck

I bought the square frying pan and the large pan for boiling etc..... - These pans are the worst! for all the $ I wasted I could have bought 3 sets of Teflon type pans and would have lasted longer. The square frying pan is warped and EVERYTHING STICKS TO IT - I have never had to scrub so hard to get a pan clean its awful. The large pot - the one you can use a beater in... yeah well DONT! I have chips in it after one time of whipping potatoes in it.

What a rip off these are and the price is ridiculous for all the fake claims of non stick even heating no scratches nothing sticks - I don't know how they sleep at night knowing they are lying to everyone and charging high prices for garbage. I should have uploaded pics but who wants to see burnt on nastiness? As a side note - the outside of the pans DO NOT clean up easily either - I have never felt so stupid for believing the ads.

Do yourself a favor and DO NOT BUY THESE! PURCHASE AT YOUR OWN RISK.
DorisGoad Send email
 
Apr 27, 2018

Gotham Steel

I bought two 12-inch Gotham steel fry pans, one for myself and one for a friend. Mine warped so it spins around on the stove when I am trying to cook (not a very safe feature!!) and it is scratched inside though I have never used any sharp tools in it when cooking nor have I used anything abrasive to clean it (and trust me, it is sometimes really hard to get the pan clean). My friend very apologetically told me yesterday that some of the copper is chipping in her pan so she is afraid to use it because she does not (obviously) want to ingest copper mixed in with her food. She will be disposing of her pan even though she loved it before it started to chip.
Gulsen Send email
 
Apr 20, 2018

Sticks, chipped inside, and scraches

I bought one whole set. I was happy first week. And I am always careful with my kitchen sets. In that set, one sticks and hard to clean, other one has some chipped inside areas shows black color underneath. Another one the copper color almost all inside changed to blackish-copper color. The commercials are not true. Never ever believe any commercials again.
Kisi Send email
 
Mar 29, 2018

Scratches and food stickes

Terrible waste of money!
The pots scratch when metal utensils (potato masher) are used.
Eggs and sauces stick to pans.
Life time guarantee is now 3 month warrenty.
Most disappointing cookware I have ever purchased.
mhumphrey Send email
 
Mar 3, 2018

gotham fry pans sticking

Washed fry pans once and they started to stick after that.Have to use steel wool on them just to remove the stains.
What a farce!!!
Luchzach Send email
 
Mar 3, 2018

Gotham Stick!

i went all in bought for pans. Yes, tough as hell, don't scratch, but everything sticks like hell! Even poaching an egg in water, poached eggs stick, this is actually a little tough to scrub off.

I have found only thing its good for is making pasta dishes. Medium heat lots of Olive oil I can toss the veggies add the cooked pasta and Parmesan and its useful.

To make Poached eggs, I spray with non stick olive oil spray, run the cold water till its max cold, gently fill the pan and heat, when just below boiling crack in the eggs and they don't stick.

Seriously if I ever see that lying Chef who sells them on TV and slides a fried egg around in a pan, I'd really like to square him in the nuts! How can he lie about this crap and still look in the mirror! Oh ya, lots of money!
Luchzach Send email
 
Mar 3, 2018

Non Stick Gotham?

i went all in bought for pans. Yes, tough as hell, don't scratch, but everything sticks like hell! Even poaching an egg in water, poached eggs stick, this is actually a little tough to scrub off.

I have found only thing its good for is making pasta dishes. Medium heat lots of Olive oil I can toss the veggies add the cooked pasta and Parmesan and its useful.

To make Poached eggs, I spray with non stick olive oil spray, run the cold water till its max cold, gently fill the pan and heat, when just below boiling crack in the eggs and they don't stick.

Seriously if I ever see that lying Chef who sells them on TV and slides a fried egg around in a pan, I'd really like to square him in the nuts! How can he lie about this crap and still look in the mirror! Oh ya, lots of money!
Helga666 Send email
 
Feb 28, 2018

Pan is no longer non stick

I brought a pan about 6 months ago. I always wash it by hand and never used any metal utensils. I now have a pan that has a stain in the center. That will not clean. What a waste of money. I can assure you that if you buy one of these pans yours will look like Shit.
Guinness1601 Send email
 
Feb 25, 2018

non-stick lies !

My wife bought me 2 of your pans after seeing all the hipe, and me being a chef for over 15 years. Well boy what a waste of money !!! first the large 16" pan is scratched all to hell and the little 4" is about as sticky as a fly trap. Then when called YOU gotham steel tell my wife that your return policy is as follows.......


1. We pay for the return of any of your equipment.
2. You determin if there's a issue.
3. We pay for the return of our equipment.


To this I say you should be charged for false advertisement ! And all of your commercials be pulled off the air. The dooped customers have full refunds and everything paid at your expence !!
And please trust me when anyone asks about your product I will be happy to show them what your poorly made product is like !
Plus my mention of your foul equipment on any social media I can come across. I've in all my years as a chef have I ever came across such a poor line of cooking equipment !!!!!!


SHAME ON YOU gotham steel SHAME !!!!!!!
oriscany Send email
 
Feb 22, 2018

Everything Sticks

I purchased their 9in pan with lid. At first it worked well. After owning it for a couple of months EVERYTHING sticks to it. I purchased one pan to try it out and I'm glad I did. I went to their web page and there is no numbers or email addresses. I guess they know they sell junk but don't want to hear it. I'll never buy another one

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