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Gotham Steel Cookware

United States,
Virginia

Consumer complaints and reviews about Gotham Steel Cookware

ncabbafan Send email
 
Jun 7, 2017

Gotham Steel ordering

I ordered a Gotham Steel double grill with a "free" 9.5" frying pan and lid. Well, the free frying pan and lid came two weeks after ordering, but the double grill was nowhere to be found. The packing slip showed both items on it, but the box was barely big enough to hold the frying pan and lid. When I called customer service, I was curtly told that nothing could be done for 14 days after my call, after which time I had to call back and request a replacement order. I was told that the double grill might show up in the next two weeks, but, since there was only one tracking number for the order, and the order was for one box weighing 3.2 lbs (the weight of the frying pan and lid), I highly doubt that that will be the case.

Has anyone else ordered the double grill with free frying pan, and received both items, or is everyone being scammed as I am? By the way, I have had my original 9.5" Gotham Steel frying pan for over a year, and it works beautifully. It never sticks, but I do always use butter in the pan before placing the eggs or meat in it. Only use medium heat while cooking, and never pour water in the pan after use until it has cooled down.
Juliemobley Send email
 
May 27, 2017

all my gotham pans have sticking prooblem

I had bought the 7 piece set of pans and they all have a sticking problem . I would lime to get another set at this time and if they stick I won't buy them agai
csdclark Send email
 
Apr 30, 2017

Gotham Steel Warped

I bought the frying pan and in a matter of a month it has warped!!!! Not happy at all when you spend $60 plus tax. I will never purchased again and would like a full refund!
Not a Happy Camper Send email
 
Apr 11, 2017

STICKS and Scratched

Hello I bought two of the Gotham Steel pans, both of them stick and always have. I can cook grilled cheese sandwiches without them sticking, but any thing else STICKS causing me to have to scrub the pans. Now they are all scratched due to the fact that to clean them I need to scrub instead of just wipe out which is how they are advertised. You suck people in to buy these pans by showing them being so easy to clean and that nothing will stick. FALSE
I am a very unhappy customer, WHAT ARE YOU GOING TO DO TO MAKE ME A HAPPY CUSTOMER?
Thanks
Not a Happy Camper Send email
 
Apr 11, 2017

STICKS and Scratched

I have a 9.5 & 8.5 pan Ever since I bought them the only thing that does not stick is grilled cheese sandwiches. Any thing else that I have cooked in them stick. I only ever use medium to low on my stove setting, so not cooking to high temp. Now one of them has scratches all over it.
What will you do about this? I paid very good money for these two pans and I am not impressed. You advertise non-stick, showing eggs just sliding out, and everything else just cleaning up.
They do not work that well.
Again what are you going to do to make me a happy customer?
Thanks
khonda01 Send email
 
Apr 9, 2017

shipping too high-not stated

I saw the ad on TV which stated buy one get one free! It wasn't mentioned that the shipping would be so high. I would like to return the 2 pans and get a full refund!
Ssab Send email
 
Mar 31, 2017

Everything Sticks

Got 2 pans as gifts. Both stick when cooking!! Do not buy... No one will take my call or give advice!!!
Throw them out - takes too long to scrub clean!!!
gayle st john Send email
 
Mar 27, 2017

gotham steel cook pan

Everythings stick to pan , it know good , this is a fauld advertisment
leona Send email
 
Mar 18, 2017

everythig sticks

Loved it when first purchased, even bought the larger one for myself and my friend, Now it has scratches on it and food sticks. I am so disappointed.
lawsce13 Send email
 
Feb 27, 2017

everything sticks

everything sticks from day one especially eggs so they must show magic eggs - unless of course with butter or oil but then we could have bought any pan for that and a cheaper one...
brendaml Send email
 
Feb 18, 2017

everything sticks

I was thrilled with my Gotham Steel frying pan...for a couple of months. Just recently I threw this pan away as I can't cook anything on it without everything sticking! The Gotham Steel frying pan did not last 90 days and being so happy at the beginning, I tossed my receipt away thinking I would not have any reason to return my Gotham Steel frying pan. My recommendation to anyone who is thinking about purchasing this pan is to NOT waste your money.

Thank you for taking the time to read this.
Rluciano Send email
 
Feb 7, 2017

Pan Scratched

Complaint or not a complaint.......I really like my pan...Rather did like it. My better half turned on the wrong burner on the stove (electric stove, glass top) and the pan had a plastic spatula in it. Of course it melted. I am not sure what he used to try to clean it but he was able to scratch it. I was very surprised. :(
osu1217 Send email
 
Feb 6, 2017

cookbook

didnt get the cookbook as advertised. How can I get one??

Mike Schmoldt
538 S Fargo
Oregon, Ohio 43616
unhappymom Send email
 
Jan 27, 2017

Gothem steel pans are not sturdy

I would like to warn consumers that the gothem steel frying pans are horribly unsteady. They are not sturdy and move around on the stove when the pan is hot. I just feel lied to and I had the seller on Amazon send me a full refund and said buy a new one it should be bettter so I did and not it is just as bad as the old one I returned. I will never again buy from this company and I highly suggest to consumer NOT to waste your money because they are not as good as the company suggests. I am unhappy and dissatisfied with the entire experience.
nbnowlan Send email
 
Jan 20, 2017

sticks to everything

Got this pan for christmas. This everything sticks to this pan. Worst pan ever!
joe 65 Send email
 
Jan 9, 2017

why do thing stick to my frying pan

Hi was wondering why my eggs keep sticking to my pan as they show it on tv just sliding out of the pans I sure hope you can answer my question.
Chefgenie Send email
 
Jan 8, 2017

9.5 Fry Pan

I purchased thisGotham Steel 9.5" frying pan and it does not live up to what it promises. Everything sticks to this pan. I am very disappointed in this product and would like a refund for it.
Ritab Send email
 
Jan 7, 2017

Bad product

I bought this and was cleaning for first time use and the basket wire was broken and got in my finger so deep dr had to remove. I would like you to provide something for all I went through also no recipe book and I don't want to have to download one. I hope to get a response to this adapt.
Harry cable Send email
 
Jan 6, 2017

Gotham steel pans

I bought them 11 mos. ago and they are scratched and stained and everything sticks to them I bought them on amazon what can you do for me please advise
DorisLarkin Send email
 
Dec 20, 2016

Square pan

Hello I ordered the square pan for $59.00. I did not receive a cookbook. Want me too down load recipes but I can't. I would like a recipe book for the amount of money I paid for this pan. Thank you Doris Larkin 6333 Village Center Dr Bealeton Va. 22712
Ronald Hofer Send email
 
Dec 20, 2016

Warpped pan

I bought a 12.5" Gotham Steel frying pan 2 1/2 months ago and it is warpped . It wobbles on glass top stove.I would like a replacement.
[email protected] Send email
 
Dec 14, 2016

Liars

I ordered a set of Gotham steel cookware yesterday. I found them for less money on Amazon prime and I wanted them before Christmas so immediately tried to cancel my order. I was told by the woman who answered the phone that my order was not in their system yet and that it took 6 to 48 hours to get it in the system. She told me if I called back during that time frame I would have No problem canceling this order. She lied, I called back this morning Barely 24 hours after placing the order, and they said it was shipped yesterday! Any company that has to use tactics like this to sell their product cannot be trusted! Do not Buy from this company!
elaine smith Send email
 
Dec 11, 2016

Gothamsteel frying pan

In the advertisement on TV, they are mispresenting the product. I bought at Walmart in Winnipeg, and it does stick. It is false advertising
usersue Send email
 
May 12, 2016

Gotham Steel frypan 601

After ordering this pan online, I changed my mind & did not push the complete order button! It arrived anyway within a few days. I decided to try it out--no paperwork was included with the pan. The pan was warped, as it rocked when I set in on my glass stovetop. I saw the return in 90 days--but with no paperwork, that wasn't a possibility. Being the only user, I only handwashed. it. Now the inside is starting to peel---a small dot can be seen. I don't want to use it in this condition. Small scratches are appearing also. Waste of money!
Leonard W. Parker Send email
 
Mar 24, 2016

Have not recieved product!

I have NOT received a product or communication! It has been two months.

Your order is complete.
Your Order Number Is: 16797919
Address Information
Leonard Parker
1425 GREENVIEW DR
LYNCHBURG,VA 24502
e:[email protected]

Item Description Quantity Price Total
GOTH2PANDX DELUXE GOTHAM STEEL COOKWARE SET - 11 INCH AND 12 INCH 1 $69.95 $69.95
GOTH9INOMDX DELUXE GOTHAM 9.5 INCH PAN 1 $24.99 $24.99
GOTH9INADDX ADDITIONAL DELUXE GOTHAM 9.5 INCH PAN 1 $24.99 $24.99
SubTotal $119.93
Shipping & Handling $6.95
Tax $.00
Order Total $126.88

***NOTICE: This order qualifies for a FREE SHIPPING Rebate.
Click here to Claim: https://www.freeshipping.com/ *** Please allow 2-3 weeks for delivery.

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