Submit a Complaint

Jewelry Television

United States

Consumer complaints and reviews about Jewelry Television

Cranbud Send email
 
Nov 3, 2016

Disrespectful Customer Service

Recently, I didn't receive a package. JTV refused to refund me, denying my claim. Luckily, Google Store, which I signed up for with the purchase negotiated so that I was refunded and didn't have to pay for an item I didn't receive. JTV emailed me, making it clear this was a one time courtesy. How can I continue to shop with this network? Doesn't shipping include insurance? Have I no recourse or protection as a consumer? I have ordered expensive items with JTV. The item I didn't receive, luckily, was not much money. But the point is, JTV does not stand by their customers. I was very upset and disappointed after spending my money with this company and not receiving simple courtesy or support.
Cranbud Send email
 
Nov 3, 2016

No Customer Service or Support

Recently, I didn't receive a package. JTV refused to refund me, denying my claim. Luckily, Google Store, which I signed up for with the purchase negotiated so that I was refunded and didn't have to pay for an item I didn't receive. JTV emailed me, making it clear this was a one time courtesy. How can I continue to shop with this network? Doesn't shipping include insurance? Have I no recourse or protection as a consumer? I have ordered expensive items with JTV. The item I didn't receive, luckily, was not much money. But the point is, JTV does not stand by their customers. I was very upset and disappointed after spending my money with this company and not receiving simple courtesy or support.
Inindy Send email
 
Oct 24, 2016

Wendy

Get her off the air you can't understand anything she says.
Steffie Send email
 
Oct 21, 2016

Racism on JTV

When I pay off my credit card, I will have no involvement with JTV whatsoever.

I refuse to spend my money on a network that does not feel black people are capable of selling their items. JTV, search the other channels and see what their hosts look like compared to your lily white staff on the air.

Thank you JTV for keeping me motivated to pay off my card and never watch your fantasy world show hosts ever again. My money is too good for your racist show.
Steffie Send email
 
Oct 21, 2016

Racial Discrimination

I've been watching JTV since its inception and in all of these years your show had only had 2 1/2 Black show hosts. The 1/2 is the young mixed girl that was only on for a few hours in the wee hours for about 3 months. Then, you had Valerie who showcased the ugliest jewelry in the early mornings. Somehow, British lasted a little longer. JTV, have you watched the other shopping channels and noticed the diversity amongst their show hosts by way of Blscks, Whites, older and younger? Shame on you JTV. I see racism and discrimination is still alive and well in the south. Black money is good, but we're not allowed to show what we buy? Shame on your network and its president !!!
mvh Send email
 
Oct 19, 2016

JTV host

JTV Host Wendy - I tuned in with JTV to order one piece of jewelry for my daughter but had to turn the channel before I ordered.
JTV Host Wendy has the most annoying nasal voice I've ever heard. Voices usually don't bother me but good luck with this one JTV!
I just can't listen to that ever again!
[email protected] Send email
 
Aug 28, 2016

HOSTS

HELLO, I READ ALL THE ABOVE COMPLAINTS! MY GOODNESS FROM WHAT THE PEOPLE WROTE I WOULD NEVER SHOP AT JTV!!! BUT, I HAVE GOTTEN SO MUCH FROM YA'LL, AND I LOVED EVERYTHING!!! I LOVE EVERYBODY EVEN REBECCA MOORE! SHE A LITTLE DINGY BUT SHE IS SWEET AS ALL OF THE HOSTS ARE!!! EVERY PLACE HAS PROBLEMS. I HAVE BEEN A NURSE FOR 45 YEARS---BELIEVE ME I KNOW. THE THINGS RETURNED WAS EASY TO DO AND THEY PUT THE MONEY RIGHT BACK IN MY CREDIT CARD. THE PRODUCTS WERE GREAT. THE CUSTOMER CARE WERE WONDERFUL! AND AGAIN I LOVE HOSTS! JUST THOUGHT YOU'D APPRECIATE SOME POSITIVE FEEDBACK! BLESS YOU ALL, PAULA LEWIS
Nancy Gannon Send email
 
Jul 20, 2016

REBECCA MOORE

Please take her off the show. She totally brings down JTV and you have so many wonderful professional host and hostesses. Aren't you watching the show and paying attention? Or does she know somebody at the TOP and that's why you're keeping her? That's the ONLY reason that I can think of for her still being on. I am so disappointed that she's been on this long, desperately trying to stay afloat. She is really pathetic!! Everything about her, from that fake TEETHY big GRIN, to the way she is constantly shaking her head to the left, like she needs to get the hair out of her eyes, when she doesn't even have that much hair. What's up with that? Is she trying to be sexy? She is not 21 any more And she's not Christie Brinkley. OMG......help!!!!!
JPM Send email
 
Jul 9, 2016

JTV Host Rebecca Moore

I think maybe there is something wrong with the JTV host Rebecca Moore. She seems very goofy and looks a little stoned all the time. I really like watching JTV and enjoy the hosts, except her. Why do you keep her on the air? I absolutely cannot watch her.
lsowens Send email
 
Jun 19, 2016

Host Sharon and Nikki R

It's unfortunate that they would spend almost the entire show on one piece. It would be beneficial is they would talk less and show more. By doing so they may be able to show all of the pieces. Way to much talking and not enough showing.
krparrish27 Send email
 
Jun 15, 2016

Wendy

I can not watch this lady anymore. I use to tolerate her because I liked the product but now I'm done as of tonight. I can not even understand her outside of her whiney voice. What on earth does it take to find people who can speak slow and pronounce words correctly.
krparrish27 Send email
 
Jun 12, 2016

Heidi Wiiliams

What is up with not looking into the TV camera! Heidi is always looking into the monitor to view herself and she looks totally bored with talking about jewelry. I enjoy watching JTV; however some of your hosts are just not meant to do this job. It is quite obvious that the delivery of the selling is not what they are knowledgable to do. Wendi's voice sends chills up my spine....can't watch. Good luck JTV!
gottahvaviper Send email
 
Apr 12, 2016

Hosts

Why in the world do some of the hosts speak so fast? It's annoying after awhile. Wendy utterly gets on my nerves as she sounds like a robot at times and places emphasis on the last word of her sentences. And Dawn with her broken sentences - look at...uh...size 9 about to sell out...get it before...$7.99 on stretch pay. Hopefully Jana's laugh is due to nerves as she is new. Here lately it seems the hosts are expressing exaggerated enthusiasm too. I'm fond of Kristen, Robert, Jennifer and pearl guy's brother. Sorry, can't remember his name!
Nancy Gannon Send email
 
Apr 7, 2016

Rebecca Moore. JTV host

Why is this host still on? WHY?????? Doesn't JTV listen to its customers. She is not right for being in the public eye and trying to sell jewelry. I would think that you would have quality control in every aspect of the business, but it is not being exercised here. This is so painful and uncomfortable. How can you expect your viewers to enjoy watching your program channel when you have hosts that are absolutely wrong for the position. Is it that you don't have enough people that would just jump at the opportunity of doing this job, or is it that you just don't care how your customers feel? I have seen complaints from other customers and am quite certain that you must be aware of your customers dissatisfaction
Canae Send email
 
Apr 3, 2016

RETURN POLICY

JTV does not work with it's customers to resolve any complaints regarding returns. They do not stand behind the concept of providing superior customer service. They will respond to you promptly, but make no effort to come to a compromise, or attempt to genuinely resolve your issue. They will only recite their policies repeatedly in the hopes you will go away. Look them up with the Better Business Bureau to view the numerous unresolved complaints!
Aleen Send email
 
Jan 29, 2016

Host Rebecca Moore

JTV do you not watch your own hosts while they are on the air?! This woman should not be on, she has no idea what to say, she is so obviously uncomfortable, she hesitates and talks in an odd broken up sort of way: "oh.......my.......goodness" pausing between words. When I first saw her on in the fall of 2015 I felt so embarrassed for JTV! I could not sit through more than a few minutes and felt sure she would be fired, here it is 4 months later and she is still on honestly making JTV look bad. She is not improving with time. During that first show I felt that whom ever reviews the hosts during their shows just had to cringe while she was on. She obviously knows nothing about jewelry, the other day she sat there holding a Bella Luce cocktail style cluster ring and called it a "solitaire". I look forward to the shows and am excited to tune in for my favorites but am so disappointed to see her pop up on the screen as the host. The show I watched the other day I could only sit through because Robert Thomas was co-hosting with her, Robert made it bearable because he is an awesome strong host, he carried her. That is pretty sad to me when another host has to carry the load of a really horrible co-host. He had to correct her (very gracefully by the way like a true professional) throughout the show. I have seen complaints about her on line since day one throughout the net yet JTV continues to let her humiliate them.
When there is a particular show I really had my heart set on watching and she is hosting, forget it, I have tried with mute on through the entire show but that gets irritating, I take it off mute to hear more details about a piece but then I am not kidding here, I can't take it! She literally stresses me out just to watch but with the sound on...forget it, it's not worth it.
JTV, you're better than this! I am so impressed with your hosts, I have been watching and ordering for several years and each one of them shines honestly, I don't know how they do it, I really admire what they do. they each have a gift for making their shows actually fun to watch and every single one of them is obviously educated in every area of jewelry. But then there's Rebecca.
JTV what are your thinking keeping her on?
ANEMONE69 Send email
 
Jan 4, 2016

SHIPPING

WATCH YOUR INVOICE WHEN YOU PAY. THEY WILL ADVERTISE REDUCED SHIPPING ($2.99) OR FREE SHIPPING ON TV. BUT, IF YOU PURCHASE THE ITEM ONLINE, THEY OFTEN TIMES CHARGE YOU FULL SHIPPING OF $6.99. THEN, YOU'RE DEALING WITH RUDE CUSTOMER SERVICE REPS WHO EITHER STATE REFUNDS CANNOT BE COMPLETED ON WEEKENDS OR CANNOT BE COMPLETED UNTIL ITEMS SHIP, OR REFUNDS NOT DONE ON MONDAY BECAUSE THEY ARE TOO BUSY. I HAVE EVEN BEEN TOLD, THE ADDED SHIPPING RESULTS FROM "GLITCH." TAKES TOO MUCH TIME CALLING & CALLING TO GET THE ISSUE RESOLVED. AND, NOT TOO MUCH EMPATHY FROM THE CUSTOMER SERVICE REPS. I MIGHT AS WELL GO BACK TO BUYING ELSEWHERE. I DO NOT LIKE SPENDING HUNDREDS OF DOLLARS FOR BAD CUSTOMER SERVICE.
Nancy Gannon Send email
 
Nov 26, 2015

Hostess Rebecca Moore

The hostess Rebecca Moore is so horrible to watch and painful to listen to. When I see that she is on, I immediately change the channel, even if I love the jewelry that is for sale. It's agonizing! She should not be doing this job, she needs to be be hind the camera, not in front of the camera. It is such a disappointment to that JTV keeps this woman on their show. She does not know how to present jewelry and make it appealing for the customer to buy. She doesn't handle herself well. You can tell she is uncomfortable and does not come easy for her. She may be a nice person I have no idea but the job of hosting is NOT for her....
Annmarie Perkowski Send email
 
Nov 21, 2015

jtv

JTV has a Small jewarly box for sale $13 & change.. Advertizing '' free shipping'' Not only are they charging reg. shipping ($6.99) They're charging $4.00 for over size item. Would't mind just paying the $4.00 extra for for the over size item, Where's the free shipping come into play? Paying $10.99 shipping for a $13 & change item I DON'T THINK SO !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Panda4u51 Send email
 
Oct 5, 2015

Method of Delivery

Why would a company such as JTV send jewelry via mail carrier? Why not UPS? I wouldn't mind paying a bit more for assuredness of delivery. I had a package supposedly delivered two weeks ago and never received it. This morning I found it sitting outside my building. That is ridiculous when the order was substantial. It takes forever to track items via the mail. This is a shame as I'm very disappointed in the company. I have purchased many items from them but you really can't always count on receiving them on time especially when it's a gift. One other thing I would like to say is that the hosts talk way too much instead of showing the items for sale. This is turning me off.
moms kid Send email
 
Jun 26, 2015

Orders with wrong product but right item code number

When ordering an item at JTV you give the item number to the person on the phone and they read a description of the item and cost. When I received the items one was correct and the other one was completely wrong! I ordered a green ring and received a purple ring. Now quality control should have caught this but did not. I called and was told to send back the wrong item and they would send out the correct item. In the meantime I have 2 charges on my account for the same item number and will not get a refund for the returned item until they "have time" to process it leaving me with being charged twice. this has happened twice in the last few months. Quality has gone down and errors have gone up.................I am not sure this should be listed here but The people in charge of hiring and firing on air personalty's needs to get a grip on who is a sales person and who is just turning the customers off of watching the shows and buying the products. Rebecca has no personalty, vocabulary, or knowledge of what she is trying to sell. Now that Michele is no longer there I will not be buying much if anything at all! I do not know why she is not on and it is none of my business but I think that was a bad move. I have not had the TV on that channel sense Monday 6/22/15 at 10am. Having lots of free time I almost always had JTV on all day, now, never!
terrierlover09 Send email
 
Mar 8, 2015

Computer System

First let me say, never had a bad experience with JTV yet, hope I never do, been customer for a long time, but I do have to say their IT department stink, they have had a problem for almost 3 weeks now , not being to see order history on line and it is very frustrating I was told IT dept. was working on it ,but nothing yet, really get it fix or hire new IT crew. Thank you
waycross48 Send email
 
Jan 5, 2015

Jewelry TV

This doesn't directly affect me, but this past Thursday and Fri, Jan 1&2, they were telling people that they would hold the sale prices and orders over until the 3rd so people had time to get their government checks - mentioning that they arrive on the 1st and the 3rd. Made me angry! They also urge people to use multiple credit cards. I have ordered from JTV and have been happy with the quality but don't like the RUSH and high pressure tactics like they're always r34567eady to run out.
Roxie Send email
 
Dec 29, 2014

presenters conversation

When this host talks she makes me feel like if she thinks I'm slow! It is very aggravating! She talks so slow each sentence takes for ever to complete because of how she talks. Its un-nerving! She needs to stop! The Off Park w/ Tony Collection show Sunday 12:00-2:00 AM. Channel 83.
Judie455 Send email
 
Dec 26, 2014

New hosts

I am so disappointed with the new hosts that were recently hired to JTV. They are both so amateurish and so un professional. Why did they get rid of the ones they had? I am unhappy with the new hosts, I used to watch JTV all the time, but I refuse to watch as long as they are on.

Complaint Registration Form

    Information of the Company you are complaining about
    Subject of Complaint
    City (optional)
    Complaint Details
    Attach photos (optional)
    Confirmation code

    Submit

    Recently Updated Complaints

    Star Plus Channel - Star plus serial ad again & again😖😖
    Please stop this again again and again anupma add 1 lakh...
    Pall mall red - Mould in my filter
    I purchased a packet of cigarettes the day before...
    Edgars - Airtime
    Hi my name is lerato menyatsoe.I went to Edgar's to...
    rechargeindia.club - India economy is getting damaged
    100% कैश बैक ऑफर /और 100% के...
    Giromo - PARCEL STUCK AT PARCEL HUB
    My Parcel still stuck at parcel hub from 19/06/2020 till...
    Grimo - PARCEL STUCK AT PARCEL HUB
    PARCEL STUCK DI POSLAJU PARCEL HUB KLIA My parcel has...
    POSLAJU TRANSIT KLIA HUB - MY PARCEL DELAYED
    TRACKING NUMBER : EHA 119400878 MY Good...
    POSLAJU KLIA HUB - NO PRGRESSION
    TRACKING NUMBER : EHA 119400878 MY Good...
    NELSA WET TISSUE - NO PRGRESSION
    TRACKING NUMBER : EHA 119400878 MY Good...
    EHA 119400878 MY - NO PROGRESSION
    TRACKING NUMBER : EHA 119400878 MY Good...

    Recently Updated Complaints

    Star Plus Channel - Star plus serial ad again & again😖😖
    Please stop this again again and again anupma add 1 lakh...
    Pall mall red - Mould in my filter
    I purchased a packet of cigarettes the day before...
    Edgars - Airtime
    Hi my name is lerato menyatsoe.I went to Edgar's to...
    rechargeindia.club - India economy is getting damaged
    100% कैश बैक ऑफर /और 100% के...
    Giromo - PARCEL STUCK AT PARCEL HUB
    My Parcel still stuck at parcel hub from 19/06/2020 till...
    Grimo - PARCEL STUCK AT PARCEL HUB
    PARCEL STUCK DI POSLAJU PARCEL HUB KLIA My parcel has...
    POSLAJU TRANSIT KLIA HUB - MY PARCEL DELAYED
    TRACKING NUMBER : EHA 119400878 MY Good...
    POSLAJU KLIA HUB - NO PRGRESSION
    TRACKING NUMBER : EHA 119400878 MY Good...
    NELSA WET TISSUE - NO PRGRESSION
    TRACKING NUMBER : EHA 119400878 MY Good...
    EHA 119400878 MY - NO PROGRESSION
    TRACKING NUMBER : EHA 119400878 MY Good...
         
     

    User Registration

    Already a Complaint Board member? Log in now.
    Username:
    E-mail address:
    Password:
    Code:
    or connect with Facebook

    User Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Complaint Board? Register now.
    E-mail address:
    Password:
    Forgot your password?
    E-mail address:
    Back
    Loading, please wait...
    Your password has been sent to the specified email address. Log in
    or connect with Facebook

    User Facebook Login

    Enter Username