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Jewelry Television

United States

Consumer complaints and reviews about Jewelry Television

frances arnold Send email
 
May 20, 2014

Short order, & recieving merchandise not ordered.

May 2014'
I ordered a 11mm Morganite and another item. When envelope was received there was no Morganite. Customer service said nothing could be done until I signed a legal document stating the item was not received. This took over a week for the letter to reach me and be returned. I received an email stating a credit had been issued and the item was no longer in stock. My next order arrived in a few days, one item with TWO ITEMS that had not been ordered. I called C/S gave the nice lady the item numbers, and was mailed a return mailing label. These items were over $100.00. My items come USPS, and the post office is within two miles of my home. Labels sent were for UPS, had to go sixteen miles to return. The cover letter did not say thanks for being honest, it relayed that they hoped this would bring this matter to a close, like I had complained. Wonder if the employee that made the mistake has to sign a legal document for sending something not ordered. The call center operators are very nice, without exception, however, one male supervisor did not demonstrate the knowledge, skills and abilities to relate professional service to a customer caught in a situation not of my making. Will they be that rude to the employee that simply made a mistake.

I know both of the issues mentioned were mistakes, it happens. It would be nice not to feel bad as a customer. On a lighter note, this is a very large operation and as longstanding customer, most interactions are very positive.
User Send email
 
Apr 1, 2012

Bad diamonds and gems

Several times (Im a slow learner) I have purchaed rings from JTV which look absolutely beautiful on the screen and then when I receive them they are junk...the stones are cracked...poor color, occluded etc. I think they put the good ones on the TV and then send out the junky ones. I will never buy another thing from them.
User925990 Send email
 
Apr 1, 2012

Bad diamonds and gems

I have never seen a company who started out pretty good, go downhill as rapidly as JTV has in the past few years. Their jewelry used to be nice. I have several pieces that I absolutely love. I have not gotten anything in the past couple years that is worth my money and have dramatically cut down shopping with them. Even with the occasional discount codes, I can't justify spending money on such poor quality jewelry. It is also quite annoying to hear those show hosts go on and on and on about how "gorgeous" an item is and how you should "charge it on two credit cards" in order to get it and then when you do get it, its quality is very poor. Don't they know that when they give out that kind of misleading information about an item, and you purchase the item and then see first hand what it looks like, that destroys their credibility with you for future purchases. I don't watch the channel anymore and haven't for sometime because I just have to mute the ridiculous statements made by the show hosts. Ethically, there has to be a limit to what a show host would say for a paycheck...and if not, customers should use the only voice they have in an economic system like ours, which is the spending of their dollars. If a company, does not do right by its customers, don't do business with them at all.
StaN80 Send email
 
Mar 14, 2012

Rip off

The Auction site is just a rip-off. I won a 3ct Ruby for $26.99 plus s/h of $6.99. Got my congradulations you won e-mail, and my order invoice. After 12 days they cancelled saying the ruby was to damaged to send. Yea! Right! They send out damaged stuff all the time. Why would it take 12 days to notice this badly damaged stone? So, I have been watching that auction site for rubies and they are not puting 3ct loose gemstones on there, WHY because they don't want people to win any big ticket item for a few dollars. Today, all the rubies I saw were under a ct. WHAT RIP OFFS, DON'T BID ON JTV AUCTIONS, THEY DO NOT DELIVER..
Aberg Send email
 
Mar 14, 2012

Rip off

I have experienced this too... and now JTV has changed their auction prices to have a minimum bid price. So, basically, you can't bid what you want on certain items anymore (those that we'd really want, like emeralds, tanzanite, diamond rings, etc.). Now, there's a minimum starting bid listed, and if you want that item, you have to bid above it. For example, if there's a diamond ring on auction, you'd have to bid higher than $512.89 to even start bidding on the item. I've noticed that many of these items receive no bids at all, which is completely understandable, so JTV ends up keeping the item. In the past, this wasn't the case. If the max bid was $30 for a diamond ring, it would go for that price. But I've also seen (and experienced) a great deal get canceled on me, as was done with the person posting this comment.
Rowchrumble Send email
 
Feb 23, 2012

shipping

I've been watching jewelry television for a few weeks and have seen some things I might like to purchase. I finally called earlier and was set to buy a ring. After a computer issue that prevented me from purchasing and having to go online to find the item number, I was told the shipping cost, NO WAY! Too high and a joke (esp. for a first time buyer). Glad I did not buy anything after seeing the comments on this board. I will stick with ebay and my local store. Too bad, I'm a great costumer and buy a lot! The shipping costs are a joke with this company!
Pinkerbelle53 Send email
 
Feb 23, 2012

shipping

I WAS an employee until today when JTV fired me because I couldn't get to work in the snow and ice where I live. I traveled 70 miles round trip a day to get there for 5 years. They changed the attendance policy from a 10 pt. system to a TWO pt. system. I accrued 2 pts. quickly due to car problems and not able to make it to work. They fired me today because I wasn't able to get to work Fri. 13th because it snowed where I live and not AT JTV, which gave me 3 pts. I have to say, now that I am free of them, that all customer complaints are valid and true. However, I must say, it is NOT the operators' faults. Nothing is. We were there to HELP you and glad to do so...to go above and beyond for the customer, even under terrible working conditions. It just KILLED me when customers would say "I would love to work there" and I wanted so badly to say.. NO you DON'T! When the new CEO (a lawyer) Tim Matthews took over 4 yrs ago everything went to hell. He took all benefits, morale, increased stress and anger and frustration. He "bought" a new building which has a front door elevator, which employees are not allowed to use to keep us away from the VIPs...it is NOT designated handicapped. We just have NO PERMISSION to use it. We have to take 3 flights of stairs, which, by the way, is a fire escape. IF you are handicapped, you have to use a service elevator on the opposite side of the huge building, because you are also not allowed to park near it. You must walk through rain, sleet, hail, wind, etc. to get to it, wheelchair or not. You must walk about 1/4 miles around this building to get to the service elevator. A supervisor said they implemented the new attendance policy to get rid of "riffraff." If WE had said such a thing, we would have been written up for saying negative things about employees. So. I guess now I am considered "riffraff." No. This is NOT a nice company, and NO you are NOT part of a "family" they just want your MONEY and yes, they DO LIE to get it. The hosts lie through their teeth to make their goal. If you wonder where a host has gone, it is because they get fired if they do not meet their goals, moneywise! Yes, they watch the operators now on their monitors . They can watch every move an operator makes on his screen, every click, every letter. They monitor and listen to every word we say. No. It is NOT a good place to work. The pay is the lowest in the state for a call center and there are NO raises since Tim Matthews arrived. This company deserves to die.
Ringlet Send email
 
Feb 23, 2012

Shame

JTV provides no tracking numbers, but simply sends jewelry through the Postal Service as if they're mailing a letter! I ordered a ring, which has not arrived after nearly 2 weeks. When I called, I was told that I have to wait 21 days to file a claim, and then wait for the paperwork to be processed BEFORE my refund. There can be no replacement because the ring is sold out. Even though our regular letter carrier is on vacation and mail is being delivered incorrectly, JTV so-called Customer Service will NOT do anything on my behalf until the 21 days when we START filing the claims.
JuliePooh51265 Send email
 
Feb 23, 2012

Shame

Sometimes the mail takes time to be delivered. If they refunded your money and then the ring arrived, would you contact them to re-charge you? Probably not and then you have free jewelry.
SoberDi Send email
 
Feb 23, 2012

BAD Customer Service

Recent dealings with JVT have been AWFUL. Ordered items on-line. They sent 7 items in one bag and YET charged me shipping on each item. Then they sent five separate items and charged another $4 each item. I returned some items because I did not like them; checked on my credit card account and discovered they deducted $7 for each item returned using their labels. I asked them to help out this disabled senior citizen on a limited income -- DID NOTHING. It makes me realize that I need to read and comprehend everything including the fine print. I will NEVER use JVT to purchase ANYTHING on-line ever again and have deleted JVT from my channel directory. What a RACKET!!! Read and listen to everything - they make it sound like it's a good deal but when you add all the charges - it ain't!!!
Madas Hops Send email
 
Feb 23, 2012

BAD Customer Service

I received a call from icore canada asking me to call back ...that its very important. the number is 1866-205-3071
I Usually hang up but this time i called back. I first asked what this company does but he wouldnt answer. I gave him my phone number as requested and he transfered me. I asked again, " who are you and what do you want from me". When he matched the tel number with the name he mispronounced my name(badly). I asked him what country are you calling from ...twice. He said Toronto. I said Toronto is not a country. Silence...then "Canada". He asked for my postal code.
I said unless you tell me what you want, i will not give out the answer. No response. I ended with a request to take me off their phone list and hung up..

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