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KFC Malaysia

Malaysia

Consumer complaints and reviews about KFC Malaysia

NRK Send email
 
May 5, 2014

Chicken not fresh

I am a great lover of KFC fried chicken. Nothing beats its taste and im sure most of us feel the same way. I can say that im an addict to KFC's fried chicken and im a regular at KFC's outlet at Jalan Cockman in Ipoh as i feel that the fried chicken tastes best there. I have been heading to that outlet for like ages and its always a take away. But recently the quality and the taste is starting to deteriorate. In the past 2 weeks i have headed there twice and even today. I couldnt help it but to make this complain. The chicken is soggy, dark in colour and not fresh. Its either that the chicken had been fried for a 2nd time, or else its old meat. Being a KFC fried chicken lover for as long as i can remember, I can instantly know that theres something wrong with it in a single bite. I bought it back home and even my family feel the same way and this the third time this has happened. Being the biggest franchise i suppose, KFC should upkeep its reputation and not let it get down with something like this. After this complain, i will head there again and if i dont see any improvement, i will never head to that outlet again and waste my money, and ill make sure that none of the people i know waste their money there as well. KFC is not cheap u know.. :). Hope something is done about this.

With regards,
NR
evaemee Send email
 
May 1, 2014

Service and wrong order

I recently went to KFC drive thru at Ayer Keroh branch. I have went through this drive so many times and have experienced good service. However, when I used this service today, 1/4/2014 at 3:30 pm. They gave me bad service as I need to repeat the words again eventhough my voice was loud enough to hear it until the back car. I order a snack plate and dinner plate. And I specified that I want original chicken and no wings and drumstick. We also further specified it when we went to cashier counter. Despite all of that, they gave spicy chicken and wings. The purpose of my complaint is that the neglect I suffered today should not fall upon other unfortunate customers. As it is a very dissatisfying service, if it goes on.
Thank you for your attention and I would truly appreciate that you take this complaint into serious considerations as i involves the service that is provided to customer and also the image of KFC.

Thank you so much, again.

Regards,
Eva
Baby Send email
 
Jan 19, 2014

Service

I would like make a complain about the staff name Kalaivani, she's very blur n not concentrate during working. I ordered my food and When I pay my order billed.. She gave me the food.. But never give me my drink also she don't realise and server another customer... Until I have to ask her... (Where my drink) she only do it for me. So sad. Not even a single apologise and good word from her.
M3ea Send email
 
Feb 23, 2012

Cleanliness

I have gotten this web address from Facebook. It has been circulated around.
There fore, to whom it may concern, I am a regular drive through customer of KFC.
By seeing this video from Facebook, it makes me hesitate to buy KFC again.
The web address is as below,
http://www.youtube.com/watch?v=0EvkgwDbSpc&feature=player_embedded
I don't want to eat chicken with shoe flavours. Please investigate this. Thanks!
TBY Send email
 
Feb 23, 2012

Cleanliness

Upon viewing the youtube on the KCF icity outlets incident. It's disgutsing, unnessesory & tanished the KFC Malaysia image 2012.
When sudden in demand arise and long Q from customer, the leader incharge and manager shall observe the stock availability and decide to make a cut-off order to those affected, so that customers is inform an advance of the limited stock, with this innatiative taken in first place, the customers is more than happy to accept . I opinion the icity outlet Manager shall take the responsibility and accountability for failing to act inadvance and also intervence the staff behaviour.
I would suggest KFC Malaysia to re-look the current recruitments policy for the middle & entry level staff, there is needs to redefine the current policy where the new staffs shall be trained on customers services with basic knowledged of handling sudden crisis through the courses and examinition inorder to qualify the staff competency with the job requirements. this will enchance higher standard of the KFC staffs like Mc Donald & others.
Regard. TBY (S'PORE)

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