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KFC Malaysia

Malaysia

Consumer complaints and reviews about KFC Malaysia

pia Send email
 
Jun 27, 2014

Complaint against Penang International Airport KFC Branch Manager "ABDULLAH"

The reason i am writing is to report regarding your branch manager "ABDULLAH" at this branch on 24th June 2014 around 3pm.

I went there with my son and i ordered 03pcs original chicken to take away. One of the young cashier attended to me and i asked her whether possible to have original drumstick n thigh meat. But she told me only left 3 thigh meat on the tray. Then she told me she could mix the spicy drumstick n original thigh meat for me. I thanked her. Suddenly i overheard he- Abdullah shouted at that cashier saying" what did she asked. 3 drumsticks not allowed". He shouted repeatedly n went into the kitchen. Cashier confused n unabled to deliver my order due to his shouting. His actions had installed fear in my son as he wanted to leave the premise.

But the young cashier apologised repeatedly on behalf of his actions while finally delivered my order. I felt humilated, embarrased n my son mentioned not going to KFC again. In fact, i always visit this branch weekly whenever back to KL. and i have noticed he has always reacted as much behaviour towards his subordinates n customers.Since this time happened to me and I think is time for somebody like me to file a complaint.

I feel that is unprofessional as a branch manager to behave as much. Please look into this matter seriously n looking forward for your reply. Thank you in advance for your time n effort in solving this matter.

Yours sincerely
Angelia
girija Send email
 
Jun 14, 2014

KFC FOOTBALL BUCKET NEVER REACHED

On the 14th.06.2014 at around 07.11 p.m I made a call through KFC Delivery Service which I think I am a loyal customer. I mean I am a frequent user of the delivery service. The order was taken and promised to be delivered around 30 to 45 minutes, so I waited and waited no one turned up. Then I made my second call to complaint but the person told me its only 45 minutes and the delivery person is on the way. Okay so I decided to wait patiently, after that I waited for another 1 1/2 hours and made my third call my call was cancelled then I called again for the fourth time and call when through, as usual they gave me an excuses that the concern restaurant will call me. Finally after two hours I have decided to write this complaint. The customer service is very poor and the entire family was waiting in hunger, why can't they just tell us the truth about the order? Very poor customer service for an establish company like KFC.
Eve.j Send email
 
Jun 1, 2014

Unsatisfied product quality and poor service

I, would like give feedbacks on one of the KFC branch which newly open in teluk intan, Perak.

Its just been few months since the opening but I heard many complaints from others and I myself have notice it few time during my visit to that KFC branch.

My feedback is about the product quality served that particular KFC. The chickens and other fried foods serve are not fresh. I notice it from the chicken's bone are much more darker and not tasty and it has been fried again. Moreover the chicken are too oily to eat. I have compared it to the KFC at Teluk Intan town and other KFC branch but these is the worst KFC chicken I have ever ate.

Secondly, about the services given to the customers. On, 26th May 2014, after my work around 6.00pm, I and friend when to that KFC which was very nearby to my workplace. After dining together, my friend order some three set of snack plates to carry away for her family and took it without checking it. She has order spicy chicken. After came back home, I receive a call from her saying that the chicken given are not spicy type but regular but the thing piss her off is that the chicken is not fresh at all and tasted nasty. This is not the first time it happen and it happened before. Moreover, the speed of the services is damn slow. We have to wait for long to get our orders and sometimes we need to get up from our seats and ask the employees "where are our orders". The worst part is that sometimes they will forgot to send the orders.

I wish, KFC HQ in Malaysia will do something about my feedbacks or more likely to say complaints. Teluk Intan might be a small town but news or complaints will spread faster than you ever know to all over Perak state and not only Perak, around the country. Thank you.

Regards,
EJ
tan sze liang Send email
 
May 30, 2014

kfc delivery

i would like to complaint on the kfc delivery which delay 1.5 hour. i had called up one day in advance for the order to reach at our factory at 12pm the next day but it was reached at 1:30pm.

This is too much.

How KFC compensate the lost of trustworthy to our employee?
Bavachand Send email
 
May 26, 2014

Poor customer service

Dear SIr/Mdm:

I would like to make a compliant about the the Drive-Thru free gift issuance at this particular KFC outlet. (KFC DT Jalan Soo Ban Keng, Bukit Mertajam - beside Shell)
Its a norm to receive free gifts from the drive-thru counter when a customer spend above RM20 in a single receipt. Recently a few times, i've been denied of the free gifts, when asked an explaination, the branch manager(Mr.AMIR IZZAT) informed that the customers need to get their receipt stamped from the cashier in order to get the free gifts. When asked why we(customers) need to do so, while in other KFC DT outlets the free gifts are given promptly with the orders, the guy was mumbling and asked us to parked in a near distance and wait for a while, after a few minutes i reverse my car back to the counter as i saw the staffs there doing nothing than trying to avoid seeing us. Once i drove back my car to the counter the staff quickly handed me the free gift and say nothing, again i called the manager and asked him why he ignore us and what took him so long to settle it. He irresponsibly replied 'You've got the gifts isn't it, what else you want to know? I really upset with his unprofessional ethics and feel that this must be brought to your attention as this outlet was recently opened to carter the needs of customers around the busy roads of Bukit Mertajam, Penang. I'm also taking this opportunity to report another problem that frequently arise in this outlet, where most of the times, i found the billed items went missing/not included in the parcels. Due to this i have to double check my received items every time when make a purchase from this outlet's counter.

Please look on to this issues immediately and greatly appreciate your prompt action on this matter.

Thank You.
NRK Send email
 
May 5, 2014

Chicken not fresh

I am a great lover of KFC fried chicken. Nothing beats its taste and im sure most of us feel the same way. I can say that im an addict to KFC's fried chicken and im a regular at KFC's outlet at Jalan Cockman in Ipoh as i feel that the fried chicken tastes best there. I have been heading to that outlet for like ages and its always a take away. But recently the quality and the taste is starting to deteriorate. In the past 2 weeks i have headed there twice and even today. I couldnt help it but to make this complain. The chicken is soggy, dark in colour and not fresh. Its either that the chicken had been fried for a 2nd time, or else its old meat. Being a KFC fried chicken lover for as long as i can remember, I can instantly know that theres something wrong with it in a single bite. I bought it back home and even my family feel the same way and this the third time this has happened. Being the biggest franchise i suppose, KFC should upkeep its reputation and not let it get down with something like this. After this complain, i will head there again and if i dont see any improvement, i will never head to that outlet again and waste my money, and ill make sure that none of the people i know waste their money there as well. KFC is not cheap u know.. :). Hope something is done about this.

With regards,
NR
evaemee Send email
 
May 1, 2014

Service and wrong order

I recently went to KFC drive thru at Ayer Keroh branch. I have went through this drive so many times and have experienced good service. However, when I used this service today, 1/4/2014 at 3:30 pm. They gave me bad service as I need to repeat the words again eventhough my voice was loud enough to hear it until the back car. I order a snack plate and dinner plate. And I specified that I want original chicken and no wings and drumstick. We also further specified it when we went to cashier counter. Despite all of that, they gave spicy chicken and wings. The purpose of my complaint is that the neglect I suffered today should not fall upon other unfortunate customers. As it is a very dissatisfying service, if it goes on.
Thank you for your attention and I would truly appreciate that you take this complaint into serious considerations as i involves the service that is provided to customer and also the image of KFC.

Thank you so much, again.

Regards,
Eva
Baby Send email
 
Jan 19, 2014

Service

I would like make a complain about the staff name Kalaivani, she's very blur n not concentrate during working. I ordered my food and When I pay my order billed.. She gave me the food.. But never give me my drink also she don't realise and server another customer... Until I have to ask her... (Where my drink) she only do it for me. So sad. Not even a single apologise and good word from her.
M3ea Send email
 
Feb 23, 2012

Cleanliness

I have gotten this web address from Facebook. It has been circulated around.
There fore, to whom it may concern, I am a regular drive through customer of KFC.
By seeing this video from Facebook, it makes me hesitate to buy KFC again.
The web address is as below,
http://www.youtube.com/watch?v=0EvkgwDbSpc&feature=player_embedded
I don't want to eat chicken with shoe flavours. Please investigate this. Thanks!
TBY Send email
 
Feb 23, 2012

Cleanliness

Upon viewing the youtube on the KCF icity outlets incident. It's disgutsing, unnessesory & tanished the KFC Malaysia image 2012.
When sudden in demand arise and long Q from customer, the leader incharge and manager shall observe the stock availability and decide to make a cut-off order to those affected, so that customers is inform an advance of the limited stock, with this innatiative taken in first place, the customers is more than happy to accept . I opinion the icity outlet Manager shall take the responsibility and accountability for failing to act inadvance and also intervence the staff behaviour.
I would suggest KFC Malaysia to re-look the current recruitments policy for the middle & entry level staff, there is needs to redefine the current policy where the new staffs shall be trained on customers services with basic knowledged of handling sudden crisis through the courses and examinition inorder to qualify the staff competency with the job requirements. this will enchance higher standard of the KFC staffs like Mc Donald & others.
Regard. TBY (S'PORE)

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