Submit a Complaint

KTMB

Malaysia

Consumer complaints and reviews about KTMB

Janetan Send email
 
Jun 26, 2019

Registered but not valid

1. Very hard to register in the online system.
2. System shown registered and money paid for student card. But, not valid on the ticket counter as a student card.
Need to wait for the student card issue, then only entitle for student card price.
HOW LONG ???
puikee Send email
 
Jun 22, 2019

Delay on Refund

I have bought 2 ways tickets online using Maybank2u, bank transcation successful but no tickets shown and unsuccessful purchase.

Called to ask for refund since early of May, and till now haven't got any feedback only been told i'm not the only one who encountered this issue using Maybank2u.

Please solve this issue urgently without further delayed.

Kindly contact me at [email protected]

Thanks.
Kay
soonyeh Send email
 
Jun 3, 2019

Refund Money

Refund money
Refund of ETS Ticket
ETS - Refund

Dear Sir/Madam,

I have purchased ETS ticket via eticket.ktmb.com.my on 2.6.2019. The bank transaction to buy ETS ticket was successful.

I was charged by the bank but there were no any tickets/reference ID/history on your user report.

Below are the details of the purchased ticket and transaction:


Ticket date: 04.6.2019
Departure
From: Woodland CIQ to JB Sentral
No. of tickets: 2
Amount: RM 32
Bank: Maybank2U

Please email me as soon as possible for any feedback regarding to this matter.
Email: [email protected]


Sean SH Send email
 
May 31, 2019

Refund money

Refund of ETS Ticket
ETS - Refund

Dear Sir/Madam,

I have purchased ETS ticket via eticket.ktmb.com.my on 31.5.2019. The bank transaction to buy ETS ticket was successful.

I was charged by the bank but there were no any tickets/reference ID/history on your user report.

Below are the details of the purchased ticket and transaction:


Ticket date: 29.6.2019
Departure and back
From: Woodland CIQ to JB Sentral
No. of tickets: 2
Amount: RM 64
Bank: Maybank2U

Please email me as soon as possible for any feedback regarding to this matter.
Email: [email protected]


Praveena Kasivisvanathan Send email
 
May 23, 2019

Refund of ETS Ticket

ETS - Refund

Dear Sir/Madam,

I have purchased ETS ticket via eticket.ktmb.com.my on 23.5.2019. The bank transaction to buy ETS ticket was successful.

I was charged by the bank but there were no any tickets/reference ID/history on your user report.

Below are the details of the purchased ticket and transaction:

Ref ID: 19052321979402

Ticket date: 26.5.2019
Departure time: 10.15 a.m.
From: Kepong Sentral to Kampar
No. of tickets: 1
ETS number : 9024
Seat number : 10D/D
Amount: RM 21 (using KTMB I-card student)
Bank: Maybank2U

Please email me as soon as possible for any feedback regarding to this matter.
Email: [email protected]
Aaron Chin Send email
 
Apr 12, 2019

ETS Ticket - Refund

Seek for Refund - ETS ticket

Dear Sir/Madam,

I have purchased ETS ticket via KTMB Website The bank transaction to buy ETS ticket was successful.

I was charged by the bank but there were no any tickets/reference ID/history on your user report.

No choice but I have to repurchase another ticket. In this regard, I would like to seek for full refund.

Below are the details of the purchased ticket and transaction:

Ref ID:6375713907

Ticket date: 19.4.2019
Departure time: 1:28
From: Seremban to Gemas
No. of tickets: 1
ETS number : 9321
Amount: RM 22
Bank: Maybank2U

Please email me as soon as possible for any feedback regarding to this matter.
Email: [email protected]
Thanks.

ETS Ticket - Refund

Aaron Chin Send email
 
Apr 12, 2019

ETS Ticket - Refund

Seek for Refund - ETS ticket

Dear Sir/Madam,

I have purchased ETS ticket via KTMB Website. The bank transaction to buy ETS ticket was successful.

I was charged by the bank but there were no any tickets/reference ID/history on your user report.

No choice but I have to repurchase another ticket. In this regard, I would like to seek for full refund.

Below are the details of the purchased ticket and transaction:

Ref ID:6375713907

Ticket date: 19.4.2019
Departure time: 1:27pm
From: Seremban to Gemas
No. of tickets: 1
ETS number : 9321
Amount: RM 22
Bank: Maybank2U


Please email me as soon as possible for any feedback regarding to this matter.
Email: [email protected]
Thanks.
SiewHuiYi Send email
 
Apr 12, 2019

ETS Ticket - Refund

ETS - Refund

Dear Sir/Madam,

I have purchased ETS ticket via KTMB Mobile App on 12.4.2019. The bank transaction to buy ETS ticket was successful.

I was charged by the bank but there were no any tickets/reference ID/history on your user report.

No choice but I have to repurchase another ticket. Therefore, I would like to seek for full refund.

Below are the details of the purchased ticket and transaction:

Ref ID:19041209536187

Ticket date: 12.4.2019
Departure time: 10.15 p.m.
From: KL sentral to Ipoh
No. of tickets: 1
ETS number : 9034
Amount: RM 36
Bank: CIMB Click

Please email me as soon as possible for any feedback regarding to this matter.
Email: [email protected]
Thanks.

ETS Ticket - Refund

SiewHuiYi Send email
 
Apr 12, 2019

ETS Ticket - Refund

Seek for Refund - ETS ticket

Dear Sir/Madam,

I have purchased ETS ticket via KTMB Mobile Apps. The bank transaction to buy ETS ticket was successful.

I was charged by the bank but there were no any tickets/reference ID/history on your user report.

No choice but I have to repurchase another ticket. In this regard, I would like to seek for full refund.

Below are the details of the purchased ticket and transaction:

Ref ID:19041209536187

Ticket date: 12.4.2019
Departure time: 10.15pm
From: KL Sentral to Ipoh
No. of tickets: 1
ETS number : 9034
Amount: RM 36
Bank: CIMB Click

Please email me as soon as possible for any feedback regarding to this matter.
Email: [email protected]
Thanks.

ETS Ticket - Refund

Xminxm Send email
 
Apr 10, 2019

Request for Refund

To whom it may concern,

I had bought an e-ticket just now, the payment was successful as it was deducted from the bank. However, it shows runtime error when refresh back to the ticketing page. My ticket is not in the system and I couldn't print the ticket. Callcenter no one is replying my email and answering my call. Please help refund this erratic transaction.

Below are the details of the purchased ticket :
Date/time: 10-Apr-2019 11:41:48 AM
Ref No: 19041011507711
Transaction ID: T209413252100
Bank Approval Code: 1904101142110066
Amount : MYR 59.00
Payment method: Maybank2u
Product Description: KTMBMOBILE

Looking forward for some replies. Thank you.

Regards, Teoh Xin Min
[email protected]
Yi9555 Send email
 
Feb 1, 2019

Complaint regarding your employee attitude and service quality

Hi, I would like to complaint about your staff at Woodland CIQ branch. I was arrived there around 8pm and I was served by a Malay lady at Counter 1.
Due to my friend bought extra ticket and she just realize then ask me go to counter refund and purchase back the ticket, since she tried before and the staff help her to settle the thing. But this kind of ### thing happened to me just now, i was being informed by your employee that, the refund ticket might not be able to purchase back. What the hell? I refund on the spot and your employee help me to purchase back why there will sold out? Ok, this thing I can put aside but the main things is your employee attitude! Its extremely bad! When I was processing the refund, the customer queue behind me was feeling annoying why i take for so long time, and ask me move aside, as your employee should not be explain to the ppl behind instead of blaming me also? She said” because you refund so many ticket (2 ticket) then the ppl behind you ady angry.”. Hello, please? Who is the one should be blame for? Your employee working attitude serioulsly very bad, some more doing things slow is that because of me or her own attitude? What is the point that she can blaming me also together with other customers? You think i love to delay ppl schedule is it? ###.
Not just that, she asking me” can you go back Malaysia to buy the ticket or not?” Then? What is the point I knock off from work and all the way go to woodlands to process refund then purchase back the ticket? Her brain got problem is it? There is a branch in front of me then i still go back Malaysia buy ticket then go in Singapore again? Am i crazy? I no need to work tomorrow is it?
Please, educate your employee!

Here is the things that i need to highlight also, the refund isn’t full amount refund? I bought the ticker for RM26, then she just refund me $2.5? And she never explain to me everything, then i force to go back home without nothing and get a lot of ppl angry? My mood is ### bad now, is that your company treat their customer like that?

I should get my full refund back! I waste money and time to settle all these things then get the rubbish response answer! Please proceed my refund! I sure will complaint to your HQ.

Ok, thats another things i have to mention, your employee did not try her best to help me purchase back the ticket and keep asking me to buy online myself. What is the ### service? If I can buy online smoothly then why should I ask for her help? Even herself cannot buy in the system? By using your own company ID? She just look at me online buy myself and do nothing there. Then when I said cannot, no empty seat for me she just said i also cannot maybe someone is buying your ticket now. Hello?? Who will know i will be refund the ticket for tomorrow exactly 4pm? Ghost? And who will know i will refund the ticket by today on 8pm? There is no such ridiculous thing will happen seriously i not believe! Since your company system ady not so fancy by the user. She told me maybe malaysia counter there got someone purchase your ticket. And do nothing for me then claim that she is helping me. If a person really do their best to serve a customer, the customer own-selves will feel it. But i honestly, i feel bad experience and mood only from your employee.

Please do me a favor:
1) full refund my ticket!
2) check why other staff able to help my friend purchase back the ticket then this malay lady cannot?
3) Is it she help her regular customer to buy the ticket or her friend with selling them high price during holiday?

I am ### angry! Do something do not unseen my complaint! I am ### serious!
Yingshi87 Send email
 
Jan 24, 2019

E ticket not received

Hi
I booked 2 train ticket on Dec 28 2018 but no e ticket was received. Please assist urgently.

Booking reference : #18122814435944
Email: [email protected]
Train: 80 shuttle Woodlands - JBS
Departure : 26/01/2019 13.45
Arrival : 13.50
Ticket ID: 18000000011349136-01 and 18000000011349136-02
Paid : MYR 32
Payment by :Credit card
Ang Man Huat Send email
 
Jan 12, 2019

Ref: Payment for usage of toilet at KTM stations

Dear Sir,

Good morning.

I was charged Rm0.30 for the usage of toilet at Sungai Buloh KTM station.

Why KTM is charging her customer for the usage of toilet at KTM stations? Usage of toilet should be provided free of charge as a service to the customers who pay for the train tickets.

I hope the KTM Management and our Transport Minister should look into this matter.

Thank you.

KTM customer
P
Ang Man Huat Send email
 
Jan 12, 2019

Payment for usage of toilet at Singai Buloh KTM station

Dear Sir,

Good morning.

I was charged Rm0.30 for the usage of toilet at Sungai Buloh KTM station.

Why KTM is charging her customer for the usage of toilet at KTM stations? Usage of toilet should be provided free of charge as a service to the customers who pay for the train tickets.

Our Transport Minister should look into this matter and make
Chai Kaal Wei Send email
 
Jan 8, 2019

request refund due to ktmb system error!

Dear Sir or Madam,

I have made 3 KTM ticket reservation via KTMB E-ticket system on 2018-12-22.

The payment successful and deducted from my bank account but KTM E-ticket system show transaction failed and i didn't get any reference no or ticket no for this transaction in KTM E-ticket system.

Please refer the following info.
Reference Number: 18122208399191
Transaction Id : T200948807000
Bank name: Maybank
Bank account number: 101209130847
Bank account holder name: CHAI KAAL WEI
Amount : RM5

Reference Number: 18122208399206
Transaction Id : T200948899400
Bank name: Maybank
Bank account number: 101209130847
Bank account holder name: CHAI KAAL WEI
Amount : RM5



Kindly please refund for total amount RM10 to me.

Please email me at [email protected] if any.

Thank You
Li Hao Send email
 
Jan 1, 2019

Request Ets ticket

Dear Sir or Madam,

I have purchased ETS one-way ticket via KTMB E-Ticket SYSTEM on 1 Jan 2019
The bank transaction to buy ETS ticket was successful but there were no any tickets/reference ID/history on user report.
Hence, I would like to request for email the e ticket to my email as below.

Email : [email protected]

Ref ID : 19010112477217

Appreciate your reply as soon as possible.

Request Ets ticket

Li Hao Send email
 
Jan 1, 2019

Request e ticket

Dear Sir/Madam,

I have purchased ETS ticket via KTMB website on 1 Jan 2019.
The bank transaction to buy the ticket was successful But there were no any tickets/reference ID on user report.
I have called customer service and send email to [email protected], none of them reply.

Hence, please send me the e ticket to my email as below:

Email : [email protected]
Ref ID : 19010112477217

Thank you.
William Teo Send email
 
Dec 31, 2018

Did not get eticket

My transaction details:

Date/time: 22-Dec-2018 8:44:14 AM
Ref No : 18122208399004
Transaction ID: T200948555000
Bank Approval Code: 1812220844250665
Amount: MYR 10.00
Payment method: Maybank2u
Product Description: KTMBMOBILE

please email me back the eticket, [email protected]
karen.low Send email
 
Dec 27, 2018

ETS E-Ticket Refund

To whom it may concern,

I had bought 4 times e-ticket on 25/12/2018, all the payment was successful but 3 of them ends with runtime error when want to print ticket. Why is the ticketing system so unstable? Please rectify the problem as soon as possible and I would like the refund of all this faulty transactions please.

Below are the details of the purchased ticket :

Date:25/12/2018
Departure: from Sentral Kuala Lumpur to Ipoh
Time: 11:50am
Amount: RM36 x 2
Reference Id : 18122512432698, 18122511432319
2 Adult

Thank you.

Regards,
[email protected]

ETS E-Ticket Refund

Dennis Chye Send email
 
Dec 26, 2018

Payment Made But No Ticket is Received

To whom it may concern,
I purchased a ticket online and the transaction was successfully made. I even received the email with reference number from ktm and bank regarding the transaction made was successful. However, I didn't received any ticket even I went to the bukit mertajam station and asked the staff and she said my name isn't on the list. Please. If you couldn't put my name on it then please just refund the money and not asking me to call the customer service again and again because none of your customer service is ALIVE.

Detail
Name: Chye Ming Kang
Email: [email protected]
Purchase Date: 25 Dec 2018
Ticket Date: 2 Jan 2019
Location: From Bukit Mertajam to KL Sentral
Reference Number: 18122513433174
Amount Deducted: RM77.00
karen.low Send email
 
Dec 25, 2018

ETS E-Ticket Refund

To whom it may concern,

I had bought an e-ticket just now, the payment was successful as it was deducted from the bank. However, it shows runtime error when refresh back to the ticketing page. My ticket is not in the system and I couldn't print the ticket. Please help refund this erratic transaction.

Below are the details of the purchased ticket :

Date:25/12/2018
Departure: from Ipoh to Sentral Kuala Lumpur
Time: 18:30
Amount: RM72
Reference Id : 18122510431806
2 Adult

Thank you.

Regards,
[email protected]
maizatulshrh Send email
 
Dec 10, 2018

ETS Ticket - Payment deducted but no ticket

Dear KTMB,

I had bought an e-ticket last night, 9//12/2018. The payment was successful and it was deducted from the bank however it shows that the transaction is not successful. Reference ID had been given to me but i cant print the ticket. The screenshots are attached. Kindly reply back to me the e-ticket to my email and revert as soon as possible. Thank you.

Below are the details of the purchased ticket :

Date:25/12/2018
Departure: from Ipoh to Sentral Kuala Lumpur
Time: 18:30
Amount: RM36
Reference Id : 18120922269494
1 Adult

Contact details
Name: Maizatul Shahirah
E-mail: [email protected]


Yienlu Send email
 
Dec 2, 2018

Payment deducted but no email me the reservation ticket

Hi, I just bought the ticket from Singapore Woodlands CIQ to JB SENTRAL on 31/12/2018 -21:15-21:20

Transaction details:
Date: 02 Dec 2018
Ref no: 18120214190254
Transaction ID : T163368420400
Bank approval code : 1812021421010082
Amount: MYR 16.00
Payment method: Maybank2u
Product description: KTMBMOBILE

Please get back me on email : [email protected]
Christy Yong Send email
 
Dec 2, 2018

Request for full refund of KTMB e-ticket

Dear Sir/Madam,

REQUEST FOR FULL REFUND OF KTMB E-TICKET

I had bought an e-ticket on 02/12/2018. The payment is successful however the KTMB website responded me with a runtime error. Thus, no ticket ID nor reference ID had been given to me. A screenshot of the website will be attached. So I would like to make a cancellation of this e-ticket and request for a FULL REFUND of this e-ticket.

KTMB online username: christine1998

Details of KTMB E-Ticket
Name of the ticket: Steven Yong Choong Hong
Date:09/12/2018
Departure: from Ipoh to Sentral Kuala Lumpur
Time: 13:00
Amount: RM36
1 Adult

Details of online banking
Bank: Maybank
Reference ID: 18120212189096

Contact details
Name: Christine Yong
E-mail: [email protected]

Kindly due to this issue as fast as possible. Please reply me a formal e-mail if any action had been taken. Thank you.

Request for full refund of KTMB e-ticket

Maggie Chan Send email
 
Nov 22, 2018

KTMB E TICKETING ERROR

Bought ticket but didn't get the ticket I'D/Reference
I bought ticket from Ipoh to Kuala Lumpur Sentral by today (22/11/18, 4pm)
The payment has been deducted from my bank account but I didn't receive any e-ticket.


Name :Chan mei gee
KTMB Online username : mei gee
Ticket: Ipoh to Kuala Lumpur Sentral 26/11/2018, 11am something
Amount : RM36.00
Email: [email protected]

I've call customer service for almost 1 hour and no one is answering the call. This is so disappointed me.
I spending my time and money on calling and settle this stuff.

Complaint Registration Form

    Information of the Company you are complaining about
    Subject of Complaint
    City (optional)
    Complaint Details
    Attach photos (optional)
    Confirmation code

    Submit

    Recently Updated Complaints

    Multichoice (DSTV) - Customer Service
    On the 30th of July I have upgraded to Compact plus at the...
    Multichoice DSTV - Dstv Multichoice
    On the 30th of July I have upgraded to Compact plus at the...
    Brg - ERA407466861MY Tlg segerakn
    Tlg segerakan ERA407466861MY
    celcom servis - signal teruk
    sejak beberapa minggu ni..(awal bln 8/2019) servis celcom...
    ag - signal teruk
    sejak beberapa minggu ni..(awal bln 8/2019) servis celcom...
    lovetoria - I need a full refund.
    Two payments came out of my credit card and I need a ...
    LOVETORIA*PAYLVT.COM 1xxxxxx2932 - Lovetoria
    Money taken out of my account without me authorizing it I...
    Hallmark channel - No I love lucy
    YOU HAVE TAKEN OFF I LOVE LUCY AND PUT ON THE MIDDLE. I...
    Poslaju Parcel Hub - PACKAGE STUCK OR STATUS NOT UPDATE
    My tracking no is ERA389320973MY, the status only show...
    Schuberth Pinlock For helmet M1 - Still waiting for delivery
    I am still waiting for delivery of a small item which is...

    Recently Updated Complaints

    Multichoice (DSTV) - Customer Service
    On the 30th of July I have upgraded to Compact plus at the...
    Multichoice DSTV - Dstv Multichoice
    On the 30th of July I have upgraded to Compact plus at the...
    Brg - ERA407466861MY Tlg segerakn
    Tlg segerakan ERA407466861MY
    celcom servis - signal teruk
    sejak beberapa minggu ni..(awal bln 8/2019) servis celcom...
    ag - signal teruk
    sejak beberapa minggu ni..(awal bln 8/2019) servis celcom...
    lovetoria - I need a full refund.
    Two payments came out of my credit card and I need a ...
    LOVETORIA*PAYLVT.COM 1xxxxxx2932 - Lovetoria
    Money taken out of my account without me authorizing it I...
    Hallmark channel - No I love lucy
    YOU HAVE TAKEN OFF I LOVE LUCY AND PUT ON THE MIDDLE. I...
    Poslaju Parcel Hub - PACKAGE STUCK OR STATUS NOT UPDATE
    My tracking no is ERA389320973MY, the status only show...
    Schuberth Pinlock For helmet M1 - Still waiting for delivery
    I am still waiting for delivery of a small item which is...
         
     

    User Registration

    Already a Complaint Board member? Log in now.
    Username:
    E-mail address:
    Password:
    Code:
    or connect with Facebook

    User Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Complaint Board? Register now.
    E-mail address:
    Password:
    Forgot your password?
    E-mail address:
    Back
    Loading, please wait...
    Your password has been sent to the specified email address. Log in
    or connect with Facebook

    User Facebook Login

    Enter Username