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KTMB

Malaysia

Consumer complaints and reviews about KTMB

mcwee178 Send email
 
Jun 6, 2017

Request for refund

Dear Sir/Madam,

I have purchased ETS one-way ticket via KTMB E-Ticket SYSTEM on 06 June 2017.
The bank transaction to buy ETS ticket from Bandar Tasek Selatan to Arau on 14 June 2017 successful.
I was charged by the bank but there were no any tickets/reference ID/history on your user report.
Hence, I would like to request for refund.


Below are the details of the purchased ticket and transaction:
Ticket date: 14 June 2017
Departure time: 11.06pm
From Bandar Tasek Selatan to Arau
Coach: C-3C,3D
Amount: RM 146
Bank: Maybank2U

Please email me as soon as possible for any feedback regarding to this matter.
Email: [email protected]
ainaimran Send email
 
Jun 5, 2017

Poor online system!!

Dear Sir/Madam,

I have purchased ETS one-way ticket via KTMB E-Ticket SYSTEM on 31st May 2017.
I reserved a ticket from Sungai Petani to KL Sentral but there are no tickets/reference ID/history on my ktmb account.
I have no time to go to the counter in order to print out the tickets bcs I just want to print at home as it is much easier and consume less time. This fault has happened to me before this and i would like you to consider checking my account. Thank you.

[email protected]
kuehtzenan95 Send email
 
Jun 3, 2017

ETS ticket

Dear Sir/Madam,

I have purchased ETS two-way ticket via KTMB E-Ticket SYSTEM on 03 June 2017.
The bank transactions to buy ETS ticket from Kampar to Sentral Kuala Lumpur on 23 June 2017 and return on 4 July 2017 are successful.
I was charged by the bank but there were no any tickets/reference ID/history on your user report.
Hence, I would like to request for refund.

Below are the details of the purchased ticket and transaction:
Ticket date: 23 June 2017 and 4 July 2017(return)
Departure time: 15:50 and 14.00(return)
From Kampar to Sentral Kuala Lumpur(two ways)
Bank: Maybank2U

Please email me as soon as possible for any feedback regarding to this matter.
Email: [email protected]
Amira Filzah Send email
 
Jun 2, 2017

ETS Ticket

Dear Sir/Madam,

I have purchased ETS one-way ticket via KTMB E-Ticket SYSTEM on 02 June 2017.
The bank transaction to buy ETS ticket from Tanjong Malim to Butterworth on 14 June 2017 successful.
I was charged by the bank but there were no any tickets/reference ID/history on your user report.
Hence, I would like to request for refund.


Below are the details of the purchased ticket and transaction:
Ticket date: 14 June 2017
Departure time: 17:22
From Tanjong Malim to Butterworth
Coach: C-1B
Amount: RM 33
Bank: Maybank2U

Please email me as soon as possible for any feedback regarding to this matter.
Email: [email protected]


Justlynn Send email
 
Apr 24, 2017

purchase ticket via app can't go in

I bought both ticket via phone app with myself ic still said I'm using used ticket and Dun let me go in... What the stupid system? Some more can't check for the used ticket scanned timing... Then next time have to buy via what? Doesn't manage better thn what for purchase must key in ic? Ktmb Malaysia

purchase ticket via app can't go in

tiouwenquan Send email
 
Apr 18, 2017

Not receiving e ticket

Dear Sir/Madam,

I have purchased ETS one-way ticket via website (https://intranet.ktmb.com.my/E-Ticket/Booking.aspx) on 18 April 2017.
The slots have been booked but there were no any tickets/reference ID/history on your user report.
Hence, I would like to request for sending the e tickets to my email.


Below are the details of the purchased ticket and transaction:
Ticket date: 30 April 2017
Departure time: 2110
From: Gemas
To: Kampar
Coach: B
Slot: 11C 11D 12C 12D
Amount: RM 144
Bank: Bank Islam

Please email me as soon as possible for any feedback regarding to this matter.
Email: [email protected]
JooLinh Send email
 
Apr 6, 2017

Request for Refund

Dear Sir/Madam,

I have purchased two-ways ETS ticket via KTMB website on 04 Apr 2017 (9.53 pm), Total RM118. The system revert me the transaction was successful & I was charged by the bank via Maybank2u, but there were no any tickets on the website user report & i can't search the ticket.
Hence, I would like to request for refund.

ref ID : 17040421399574


Please email me as soon as possible for any feedback regarding to this matter.
Email: [email protected]

Please refund ASAP. Thank you.


THINU Send email
 
Apr 4, 2017

ETS TICKET

Dear Sir/Madam,

I have purchased ETS one-way ticket via KTMB E-Ticket SYSTEM(Mobile) on 04 April 2017.
The bank transaction to buy ETS ticket from Kl Sentral to Ipoh on 28 April 2017 successful.
I was charged by the bank but there were no any tickets/reference ID/history on your user report.
Hence, I would like to request for refund.


Below are the details of the purchased ticket and transaction:
Ticket date: 28 April 2017
Departure time: 20.45
From KL Sentral to Ipoh
Coach: D 12D
Amount: RM 25
Bank: Standard Chartered bank

Please email me as soon as possible for any feedback regarding to this matter.
Email: [email protected]
THINU Send email
 
Apr 4, 2017

ETS TICKET PURCHASE

Dear Sir/Madam,

I have purchased ETS one-way ticket via KTMB E-Ticket SYSTEM(Mobile) on 04 April 2017.
The bank transaction to buy ETS ticket from Kl Sentral to Ipoh on 28 April 2017 successful.
I was charged by the bank but there were no any tickets/reference ID/history on your user report.
Hence, I would like to request for refund.


Below are the details of the purchased ticket and transaction:
Ticket date: 28 April 2017
Departure time: 20.45
From KL Sentral to Ipoh
Coach: D 12D
Amount: RM 25
Bank: Standard Chartered bank

Please email me as soon as possible for any feedback regarding to this matter.
Email: [email protected]
THINU Send email
 
Apr 4, 2017

Request for refund

Dear Sir/Madam,

I have purchased ETS one-way ticket via KTMB E-Ticket SYSTEM(Mobile) on 04 April 2017.
The bank transaction to buy ETS ticket from Kl Sentral to Ipoh on 28 April 2017 successful.
I was charged by the bank but there were no any tickets/reference ID/history on your user report.
Hence, I would like to request for refund.


Below are the details of the purchased ticket and transaction:
Ticket date: 28 April 2017
Departure time: 20.45
From KL Sentral to Ipoh
Coach: D 12D
Amount: RM 25
Bank: Standard Chartered bank

Please email me as soon as possible for any feedback regarding to this matter.
Email: [email protected]
Ngfish Send email
 
Apr 2, 2017

Request for refund

Dear Sir/Madam,

I have purchased ETS ticket via KTMB website on 2 April 2017 (around 4 pm). The bank transaction to buy ETS ticket from Sentral Kuala Lumpur to kampar for 3 April 2017 successful . However, the ticket reservation was unsuccessfull due to System Internal Data Error. I was charged by the bank but there were no any tickets/reference ID/history on your user report. Hence, I would like to request for refund.


Below are the details of the purchased ticket and transaction:
Ticket date: 3 April 2017
Departure time: 4pm
From Sentral Kuala Lumpur to Kampar
Coach: E-10D
Amount: RM 31.00 (1 for Adult)
Bank: Maybank

Please email me as soon as possible for any feedback regarding to this matter.
Email: [email protected]

Please refund ASAP. Thank you.
CINDYSIA79 Send email
 
Mar 22, 2017

No ticket printout available

I have called several times to inquiry about the refund for transaction unsuccessful made on 23rd Feb 2017 SHUTTLE WOODLANDS-JBS. The payment had already charged to my Citibank credit card. Please help to look into this issue as soon as possible. Thank you very much.

23/02/2017 KTM BHD-E-TICKET (EC) KUALA LUMPUR MY MYR 16.00
Ali Wong Send email
 
Mar 20, 2017

Putra Line LRT

Putra Line LRT always slow starting from Lembah Subang till Putra Height direction during 6pm - 7.30pm. This happen like everyday. And always has annoucement on technical issues appears everytime reaching that stretch. Is there a solution for this. It is consider peak hours when everyone going back from work. This should not happen everyday. The speed has to keep up till reahing Putra Heights station. It takes like more than 1 hour plus for such a short distance. The services need to be improved!
lokleeteng Send email
 
Mar 13, 2017

Internal server error in E ticket purchase after transaction done successful.

Dear Sir or Madam,

I have made a KTM ticket reservation via KTMB E-ticket system on 2017-02-26 around 8.35am to booking 27/03/16 5.30am from JB Sentral to Singapore Woodland CIQ.

The Public bank (PB Day2Day DR VISA484810004892XXXX) payment successful and deducted my bank account on 28/02/17 RM5 Per transaction.

but the KTM E-ticket system show transaction failed and i didn't get any reference no or ticket no for this transaction in KTM E-ticket system.


Kindly please refund for total amount RM 5 to me.

Please email me at [email protected] if any.

Thank You.
Hoo Min QI Send email
 
Mar 1, 2017

Internal server error in E ticket purchase after transaction done successful

Dear Sir or Madam,

I Purchased 2 adult ticket on 2017-02-28 to booking 18/03/17 2pm from KL Sentral to IPoh.The payments were successfully and deducted RM70 from my Maybank account but no e-tickets received.

Therefore, I would like to request for a refund. Please refund RM70 to me as the problem was due to the website system error.

Debit Card Transaction details:
Transaction date: 28/02/2017
Amount: RM70.00
Bank: Maybank

Ticket purchase details:
Journey Date: 18/3/2017
Departure Time: 2.00pm
Train: KL Sentral to Ipoh
Price: RM70 (RM35X2)

Name: Hoo Min Qi
Email address: [email protected]

Please help ASAP.
xianhuey1210 Send email
 
Feb 20, 2017

Ticket Refund

Dear Sir/Madam,

I tried to purchase to a ETS ticket via KTMB website on 18th February 2017 but the transaction failed so I tried the second time. Both transactions failed but the bank charged me twice. Therefore, I would like to request for a refund of RM71.

Transaction details:
Refid: 17021617317893
Transaction date: 18 February 2017
Amount: RM71.00
Email: [email protected]

Thanks.

Regards.
tviant Send email
 
Feb 18, 2017

Did not Receive e-Tickets

Hi, my transaction was successful but there's nowhere for me to retrieve my ticket.

Details:
Name: TAN YIE YONG
Email: [email protected]
Train: Kampar to KL Sentral (20-Feb-2017)
Train: KL Sentral to Kampar (21-Feb-2017)

Please help ASAP
yq11 Send email
 
Feb 16, 2017

Ticket from Ipoh to KL

Hi, my transaction was successful but there's nowhere for me to retrieve my ticket.

Details:
Name: Yi Qian Tan
Email: [email protected]
Train: Ipoh to KL Sentral (17-Feb-2017)
Train: 9313 - EG13

Please help ASAP, as my train is just tomorrow, and I do not have any copy of it. Thanks.
CINDYSIA79 Send email
 
Feb 16, 2017

Internal server error in E ticket purchase after transaction done successful

I purchased the following tickets @ RM5 each.
The payments were made by credit card. The transactions have been charged to the credit card but I didn't get the tickets.
Please refund as soon as possible.

On 8th Feb I booked round trip 1x 5.30am (JB-SG) & 1x 6.45pm (SG-JB), no tickets available to printout

On 16th Feb I booked 1x 6am (JB-SG) & 1x 6.30am (JB-SG), no tickets available to printout
lokleeteng Send email
 
Feb 7, 2017

Internal server error in E ticket purchase after transaction done successful.

Dear Sir or Madam,

I have made a KTM ticket reservation via KTMB E-ticket system on 2017-01-29 around 8.35am to booking 27/02/16 6am from JB Sentral to Singapore Woodland CIQ.

The Public bank (PB Day2Day DR VISA484810004892XXXX) payment successful and deducted my bank account on 31/01/17 RM5 Per transaction.

but the KTM E-ticket system show transaction failed and i didn't get any reference no or ticket no for this transaction in KTM E-ticket system.


Kindly please refund for total amount RM 5 to me.

Please email me at [email protected] if any.

Thank You.
mickchua Send email
 
Feb 5, 2017

Did not Receive e-Tickets

Purchased 2-way ticket from Taiping to KL Sentral successfully and deducted RM124 from my Maybank account but no e-tickets received. Deeply regretful about this web problem.

Email: [email protected]


yoppyco Send email
 
Feb 2, 2017

Hurry up

Dear sirs.

I tried to buy two tickets from Butterworth to Kuala Lumpur using MASTER CARD but couldn't because the transaction failed. I tried the second time but the result was the same. What's going on? I want to make sure the tickets are booked.

Following is my train detail.
Date: 27/02/2017
Time: 01.30 pm
Train: Butterworth to Kuala Lumpur (9203 ETS 9203)
Coach: ETS1 - ETS PLATINUM

My name is YOSHIKI WATANABE
Please contact me via e-mail
[email protected]
Jensen Cheam Send email
 
Feb 1, 2017

Request for Refund due to KTMB Website System Error

Dear Sir/Madam,

I had purchased two ETS tickets via KTMB E-ticket system on 25th December 2016. The payments were made by Standard Chartered Bank Visa Credit Card. The two tickets were bought in separate transactions. The first transaction was successful but it did not provide a print-out ticket. Thus, I did a second transaction, which turned out to be the same, without a print-out ticket. Both the transactions were successful but there were no print-out tickets available.

Therefore, I would like to request for a refund. Please refund RM70 to me as the problem was due to the website system error.

Credit Card Transaction details:
Transaction date: 25/12/2016
Amount: RM70.00
Bank: Standard Chartered Bank

Ticket purchase details:
Journey Date: 27/1/2017
Departure Time: 4.30pm
Train: KL Sentral to Ipoh (ETS 9306)
Seats: CoachD-18D (Confirmed) & CoachD-15C/17C (Not confirmed)
Price: RM70 (RM35X2)

Name: Cheam Zia Da
Email address: [email protected]

Please email me ASAP with regards to:
1. Any instructions to obtain the refund
2. Information and updates on the matter
3. A need for any supporting documents
4. Etc.

Thank you. Much appreciated.
yoppyco Send email
 
Jan 28, 2017

ticket refund

Dear sirs.

I tried to buy two tickets from Butterworth to Kuala Lumpur using MASTER CARD but couldn't because the transaction failed. I tried the second time but the result was the same. What's going on? I want to make sure the tickets are booked.

Following is my train detail.
Date: 27/02/2017
Time: 01.30 pm
Train: Butterworth to Kuala Lumpur (9203 ETS 9203)
Coach: ETS1 - ETS PLATINUM

My name is YOSHIKI WATANABE
Please contact me via e-mail
[email protected]
ONGWEEKANG Send email
 
Jan 1, 2017

ticket refund

Dear Sir/Madam,

I tried to purchase a ETS ticket via KTMB website on 28th December 2016 but the transaction failed so I tried the second time. Both transactions failed but the bank charged me twice. Therefore, I would like to request for a refund of RM46.

Transaction details:
Refid: 16122815326717
Transaction date: 28 Dec 2016
Amount: RM46.00
Bank: Maybank

I called KTMB contact number but nobody answers the call. Kindly notify me via email once refund is complete.

Email: [email protected]

Thank you.

Regards,

ticket refund

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