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KTMB

Malaysia

Consumer complaints and reviews about KTMB

lokleeteng Send email
 
Dec 13, 2016

request refund due to ktmb system error!

Dear Sir or Madam,

I have made 3 KTM ticket reservation via KTMB E-ticket system on 2016-12-11 around 8.30am to booking 09/01/17 5.30am and 6am from JB Sentral to Singapore Woodland CIQ.

The Public bank (PB Day2Day DR VISA484810004892XXXX) payment successful and deducted my bank account on 13/12/16 RM7 Per transaction.(Total deducted RM21.00)

but i only have 2 transaction (5.30am) successful booking and for another 1 transaction (6am) for the KTM E-ticket system show transaction failed and i didn't get any reference no or ticket no for this transaction in KTM E-ticket system.



Kindly please refund for total amount RM 7 to me.

Please send me an email to [email protected] if anything about the claim.

Thank You.

lok lee teng
bhtan8888 Send email
 
Nov 8, 2016

Why withdraw OnLine Booking for Tebrau Shuttle

Thanks to KTMB for providing the shuttle services between Woodlands and Johor Bahru.

But the recent announcement in withdrawing the onLine Booking Services, and in limiting the advance booking to one day ahead only, is not helping the public.

There can be problems in the current process but that has helped a lot of commuters who are using this service daily.

Please use forward looking, productive approach in solving the problems that KTMB has experienced, but to still continue to provide the existing services of OnLine and 30 days advanced Booking.

Thank you.

Best regards

Tan
lokleeteng Send email
 
Nov 3, 2016

request refund due to ktmb system error!

Dear Sir or Madam,

I have made 3 KTM ticket reservation via KTMB E-ticket system on 2016-11-01 around 12.35pm to booking 14/11/16 21.00pm from JB Sentral to Singapore Woodland CIQ.

HSBC Amanah (MPower Platinum Card-i DR VISA4617-7290-0483-XXXX) payment successful and deducted my bank account on
02/11/16 RM21 Per transaction,

but have 2 transation for the KTM E-ticket system show transaction failed and i didn't get any reference no or ticket no for this transaction in KTM E-ticket system.

Kindly please refund for total amount RM 42 to me.

Please email me at [email protected] if any.

Thank You


Lok Lee Teng
wahidu rahman Send email
 
Sep 14, 2016

KTMB Transaction error

My name: Wahidu Rahman

Today, I made a ETS ticket reservation from Butterworth to KL Sentral.

Payment made thru maybank2u which was successful but on KTM E ticket System showed transaction failed. All records are vanished and stated System Error.

i checked my maybank2u and it shows transaction confirmed went thru to KTMB.

I tried to call the KTM centre on 03-22671200 but no customer services entertain me and simply drop my call.

i tried to call again and the same thing happen. nobody pick up and simply drop my call.

I have an evidence that Maybank2u transaction had been made to KTMB.
caixian Send email
 
Sep 7, 2016

Request For Refund

5/9/2016 - I made a ETS ticket reservation From Ipoh to Bukit Mertajam and From Bukit Mertajam to Ipoh, made payment thru HSBC Credit Card which was successful but on KTM E ticket System showed transaction failed. All records are vanished and stated System Error.
I had called up to HSBC Malaysia and showed transaction confirmed went thru to KTMB.
As per all complains i had sent to KTMB,no body from KTMB reply my email.

Attached below was my HSBC evidence that transaction had been made to KTMB.

Name: Ngai Chee Fei

Please email me at : [email protected] once refund is made.
Thank You.

Request For Refund

jeannice Send email
 
Jun 6, 2016

the customer services counter

i buy ticket to kepong and the moment i want give ktmb student card to the staff she said already print the ticket.She does,not want to change so i felt so angry.So my ticket costs rm2.40,but,it,should cost only rm1.20.
Cll Send email
 
May 31, 2016

Delay of Comuter Services

Travel from KL Sentral to Senawang station will only takes 1 hour & 25 minutes if both the Comuter from KL Sentral to Seremban station and from Seremban to Senawang station are on time. However, recently it took me more than 2 hours from KL Sentral to Senawang station. Such a bad service offered by KTMB. The delayed seems like a normal practise to them. No announcement, no apologies. Details as below:
-Took Comuter from KL Sentral at 615pm
- Should reach Seremban at 735pm but it was delayed & I reach at 745pm.
- As a result, the transit train from Seremban to Senawang was left at 735pm.
- Have to wait for another transit train at 810pm.
It happens everyday since they changed their schedule on 27 May 2016.
winnielwl22 Send email
 
May 31, 2016

Safety of customer

damm ktm , now i was at mid valley station forward to batu cave train , i was very disappointed to ktm , previous train around 1155am that i should take this train but the door open n got two oku and one infant trolley out from the train after i wait for them out i wanted to enter the train close the door in go without looking at the mirror with had oku and the baby trolley , now i miss tge train have wait for another 45min , the driver don't care about tge oku or those family with infant their step may be slow , that is very dangerous. driver are not takinf their respondsable on their duty n caring of customer safety .... if i step on it i may in danger too ...
loows Send email
 
Dec 27, 2015

Security

28 Dec 2015
This morning around 7am, there is a guys who try to steal my smartphone but he fail to do so then he ran toward another guys at the end of the station hit him and steal his smartphone, but fail to do so and he ran away towards the railroad, at that moment i did not see any security staff is around at that moment, I hope ktmb will look into this seriously.

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