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Multichoice DSTV

South Africa

Consumer complaints and reviews about Multichoice DSTV

Zelda Send email
 
Aug 18, 2015

Account

Good day

I Phone DSTV call centre to find out what the amount was that I have to pay for reinstallation. The agent told me R630.00. I asked her if I pay this when must I pay again so he told me the 1st of Sept.2015 (can't remember the agents name) I paid the amount of R630.00 yesterday when I got home 17/08/2015 my son told me the dstv is off I phone the call centre and they told me the account is in arrears, I can't see why my dstv was of for 2 months and not once they called and say it is in arears and I must pay a certain amount. Can't see I pay R630 for not even 1 month. My husband thinks of disconnecting the dstv we can't keep up. Can't pay so much for so little time. If the agent told me I must have payed the 1st of August again I would have waited and pay the 1st of August 2015 and pay the reconnection fee with at least the dstv would still be on now. They told me last night the suppervisor would call me and the person never did.

Thank you

Zelda
stompy Send email
 
May 28, 2015

billings

On May 25, 2015 1:10 PM, "elvena martins" <elvenamartins@gmail.com> wrote:

---------- Forwarded message ----------
From: "DCC@multichoice.co.za" <DCC@multichoice.co.za>
Date: May 22, 2015 7:20 AM
Subject: Re: Complain urgent feed back [#6499740]
To: <elvenamartins@gmail.com>
Cc: 

GET DEBIT ORDERMANAGE SERVICESUPDATE DETAILSVIEW STATEMENTS

Dear DStv Customer 

CASE NUMBER: 6499740


Thank you for your e-mail which is important to us. We will attend to your e-mail and provide you with feedback shortly.


Please do not reply to this automatic response.

Best wishes.

The DCC Enquiries Team  

For more info on MultiChoice services and products press the OK button on your DStv remote  and select Easy Info.  To transact on your account dial *120*68584# or visit DStv.com for Self Help.  

 



NMS Insurance Services (SA) Ltd is underwriter of the Decoder Care Contract

 




----- elvena martins Wrote -----

My daughter phoned in on the 5 may 2015 because she is in charged of the account and the debit goes from her bank account she reported....my debit order did not go of I and then i also wanted to to down grade to a lower package i spoke to siphesihle mnube  the consultant and he said the debit did go off on his side, and if not i must wait till it disconnect and then phone in to down grade and make a Manuel payment  I waited and it went off on the 17 May 2015,  so I phoned in  to tell them it has been disconnected and and then I also want to do a down as per discussion with Siphdsihle the   package of R99 that he emailed me so the Lady told me that I should pay an amount of  + -R450 first before they can connect the service I was so shocked.....I  did what I was told to do now I have to pay this amount how could I have been fooled like this and pay for someone else's mistake I was never informed on the first call I need answers I asked to speak to the manager all she said to me I just have yo pay that's it its not their fault I was trying to explain to her what happens she I was advised wrongly by her team member with wrong information she just dropped the phone in my ear... And didn't even bother to phone me back and now I must pay really  its not the first time that this happening and all i do is pay and pay and accept all this rubbish.....this is just to much really its  getting to much for me now its  fucken frustrated for me and stupid how the hell could it be my fault and I spend so much money on phone calls without being assisted properly and what kind off managers are you having who screams on people over the phone and drops it so disappointed please get competent stuff I will take this matter to the highest level if I don't get proper assistance  urgently.                    
Regards
Russell 
ID 5812215055081
0718725984 
1010 Sonneblom str 
Toekomsrus
Randfontein
1759
stompy Send email
 
May 26, 2015

disconnection and payment bad service

My daughter phoned in on the 5 may 2015 because she is in charged of the account and the debit goes from her bank account she reported....my debit order did not go of I and then i also wanted to to down grade to a lower package i spoke to siphesihle mnube the consultant and he said the debit did go off on his side, and if not i must wait till it disconnect and then phone in to down grade and make a Manuel payment I waited and it went off on the 17 May 2015, so I phoned in to tell them it has been disconnected and and then I also want to do a down as per discussion with Siphdsihle the package of R99 that he emailed me so the Lady told me that I should pay an amount of + -R450 first before they can connect the service I was so shocked.....I did what I was told to do now I have to pay this amount how could I have been fooled like this and pay for someone else's mistake I was never informed on the first call I need answers I asked to speak to the manager all she said to me I just have yo pay that's it its not their fault I was trying to explain to her what happens she I was advised wrongly by her team member with wrong information she just dropped the phone in my ear... And didn't even bother to phone me back and now I must pay really its not the first time that this happening and all i do is pay and pay and accept all this rubbish.....this is just to much really its getting to much for me now its fucken frustrated for me and stupid how the hell could it be my fault and I spend so much money on phone calls without being assisted properly and what kind off managers are you having who screams on people over the phone and drops it so disappointed please get competent stuff I will take this matter to the highest level if I don't get proper assistance urgently.
Regards
Russell
ID 5812215055081
0718725984
1010 Sonneblom str
Toekomsrus
Randfontein
1759
________________________________________
Riggs Send email
 
May 19, 2015

Repeats

While flipping through the channels only to find repeats and no new movie this is so sad and we pay 800 a month not happy Regan Leeuw rleeuw@regent.co.za
Jomarin1 Send email
 
Mar 14, 2015

Repeated Programs on DSTV

It seem as if DSTV have extreme financial problems !! Most of all programs are repeated for a couple off years now. I do not think it is worth any more to be connected to DSTV , and the sport is no issue any more due to the quota systems .
DSTV want everybody to upgrade to the new Explora but do not want to refund the old, a bad thing for the enviroment as where are the old decoders dump then.
Every body , please respond so that we can get proper TV channels and not OLD REPEATED programs.
gwen Send email
 
May 11, 2014

paid for replacement decoder all 3 faulty

After many years my decoder had bonged out I paid for a replacement and three decoders later no workig decoder.i have to go back to n1 citty again .decoder date 1 jan 1970 then harddrive not working and other functions not correct. This is the third one in a row.
My warenty is not beeing extended I payed for a working decoder and I have not got wat I paid for.
Jen Send email
 
May 4, 2014

bad accounting

To Whom it may concern

I woke up this morning with no DSTV I then went to my messages and found a message

that we really miss you and that I must pay R665 and a reconnection fee.

Well if you look at my account history for the last six months you will see I have had nothing

but problems due to the incompetence of your account department.

I am most disappointed and the quality of DSTV is not worth R665 so you tell me is it time to say

goodbye? Without the account problems maybe I would put up with the repeat programs and nothing

really worth watching night after night.



From
Daleen Meyer Send email
 
Feb 17, 2014

dstv service appaling!!!

We would like to lodge a complaint in to the service we received over the past weekend.Firstly we pay our dstv account via electronic payment not on debit order.We always pay more and was +- R40.00 in advance with our last payment.We were one of the lower packages + - R100.00 per month.We had friends over this Saterday that wanted to watch the rugby,my wife upgraded to the premium package for a day.The cost thereof was confirmed R21.00 by the operator.We all enjoyed the game and the next day before 12h00 my wife phoned dstv' call centre and they down-graded us to the lower package again.All went well until Monday morning or maybe sometime during the night-dstv cut us off.We went to the local service provider and asked what the problem was-They told us we have to pay a reconnection charge of R56.00 if we want to be connected again.When we called in to upgrade we asked the operator at the call centre to use our credit of R40.00 towards the upgrade for the night.We are not willing to be ripped off as the funds were already in the dstv account and they never gave us any warning that they will cut us off because we don't have sufficient funds.This to me is absolutely appalling.Maybe hopefully dstv will respond and reconnect us.My name is Herman Meyer 0826626706 or my wife 0713860470 Daleen. We are not very happy and have been dstv clients for a long time.....
Mmatjie Send email
 
Feb 27, 2012

No Customer Service

bad service i dont get why i should use my airtime if dstv is the one with the problem and worst of all after wasting my airtime i still get no help
AMANDALAB1 Send email
 
Feb 23, 2012

No Customer Service

Good Day

Please find my letter below that I wrote to DSTV and Multichoice

Good day
To Whom it may concern
I.S. Customer Complaint
I have been experiencing a problem with my SD PVR Decoder.
I phoned so many times and each time they tell me something else.
I spend hours on the phone holding.
I had a problem with my DSTV Catchup
I only had 7 titles on my DSTV catchup
I spoke to the following people at 012 422 2222 but unfortunately did not have the time to write down all their names as the phone was disconnected in my ear 4 times
Mologothsi
Mhawuleni
Selinah
Bongani
Refilwe
Brandon
It started when they told me there is a problem with my installation all of a sudden
I contacted DSTV@Brits 012 252 6442 and it cost me R280 to come and check my installation, but there was nothing wrong with my installation
I phoned again and then they told me my decoder is faulty I must take it in to be tested.
I drove all the way to Waterglen Multichoice in Pretoria from Brits on Friday, told them what the problem was and they didn’t even test my decoder just gave me another one.
When I got home I connected the decoder and nothing was loading on Box Office from 11h00 to 15h00 so I phoned again012 422 2222. They told me it takes 24 – 48hours to start downloading.
On Saturday afternoon I phoned again and then they told me no there must be a problem with my decoder that I just exchanged.
I phoned again about 15h30 on Saturday to find out if waterglen Multichoice is the closest Multichoice from me because it is 93km from my home.
They told me there is two places in Pretoria Waterglen 0861 833 833 or Wonderpark Shopping Centre in Pretoria 012 549 9747

I tried to get through to Wonderpark but after about an hour I phoned Wonderpark Shopping Centre to find out if there is another number for Multichoice. It turns out he gave me the wrong number. The correct number is 012 549 7947.
I finally got through and talked to David. He told me they are open until 17h00 but their system is off. I told him about my decoder and the problem and asked David if they do exchanges on decoders because I don’t want to drive all the way to Pretoria for nothing.. He told me yes they do but I need to be there on Sunday morning early before they open, because by the middle of the day they sometimes run out of decoders and then he might not have a decoder for me available. He said they open at 09h00 and close at 15h00 on Sundays. When I got there today 08h30 I were 5th in the row and when I finally got to David, he told me sorry it takes 7 to 14days for repairs they don’t stock my decoder. I then told him that is unacceptable, I phoned him yesterday to find out and he told me to be there early etc etc… I also told him that I am going to lodge a complaint about this, I am wasting a lot of money driving to Pretoria all the way from Brits and that after I phoned him on Saturday to make sure.
Now I have to take off work again tomorrow to dtive to Pretroria again Waterglen.
I cant tell you how many hours I spend on the cellphone 012 422 2222 updating my detrails each time and get cut off and had to phone again. Each time I phoned the minimum time on the phone holding was about 30 minutes. If you don’t believe me check your system.

This is unacceptable, each time I ask to go through to your customer survey. I put in a rating of 1 and leave my name and number to be called back “within 24hours” but nobody phones me back.
I am not going to leave this, it is unacceptable. I am going to report all of this to the consumer board, Hello Peter ste and post it all over Google and I also have two friends working for the Rapport Karin Kruger and Lizel steenkamp . I am going to get hold of them and send them this exact letter until I get some answers.
Linette Retief at Rapport verbruikers@rapport.co.za is publishing a weekly VERBRUIKERSVASVAT artickle in the Rapport, I need answers and I am not going to stop until somebody decides to do their job and come back to me. I am a paying customer.
DSTV cost me nothing but money money money on calls, and petrol as they seem fit.
Please advise
RAJESH AWASTHI Send email
 
Feb 23, 2012

No Customer Service

I AM NOT SATISFIED WITH DSTV SERVICES PROVIDED REGARDING PAYMENT, MY SMART CARD NO IS 42508830181 AND WHENEVER I PAY IN ANY BANK, THEY DID NOT KNOW DSTV A/C NO AND IN AGENCY "SIKAMAN SUNYANI " THEY ALSO NOT POST MY MONEY AND IN RESULT THEY UNSUBSCRIBED SERVICES FOR DEC. 2011 THREE TIME, JAN 2012 FOUR TIMES AND FEB 20 12 TWO TIMES IF I CALL TO CALL CENTER EVERY TIME NARRAT ALL STORY TO NEW CALL ATTENDER, I TIRED WITH YOUR SERVICES, TODAY AGAIN IT IS DISCONNECTED, WHERE AS I HAVE PAID ON 01-01-2012 IN ZENITH BANK SUNYANI 55CEDI FOR INDIAN CHANNELS, LAST TIME IN PAYMENT WAS MADE TO SIKAMAN SUNYANI OFFICE, BUT ALL THE TIME SAME PROBLEM.
CONTACT +233-247682434 RAJESH

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