Log inRegister
Submit Complaint

Multichoice DSTV

South Africa

Consumer complaints and reviews about Multichoice DSTV

Barry107 Send email
 
Mar 30, 2016

The 899-00 deal with Dstv EXPLORAR

Hi we received our new decoder on the 24-03-2016 and the people that install the Decoder but it did not work it has a error code E107-24 . According to the call center the DDP department did not link the decoder to my wife's account. I have been calling the call center 5 times and each time they say with in 2 ours it will work. the time spend on my cell phone was on an average 20 min . Dstv will not give me that call cost back . The fault was at there DDP department that did not do there work . The call center is very help full. I just think there is no control at the DDP department. This is pathetic very pathetic.!!!!!!

Hope fully the will do there work and we will be able to use the decoder by Friday , hope fully!!!!!!!!!!!!!!!
Paula001 Send email
 
Mar 7, 2016

DSTV Repeat of series shown before.

Why does DSTV keep repeating series they have already aired?


The new bachelor/bachelorette was supposed to start but it's a repeat.
The Amazing Race series currently shown has been aired before.
America's next Top Model series that is also currently on has been been aired before.

Also please could you try to get the new housewives series of either Beverly Hills, Orange County or New York as it has been a long time since the last series was aired.

Rather disappointed with DSTV lately so hoping some new series will be shown soon.
thealategan Send email
 
Mar 6, 2016

Poor service - sarcastic email replies

Good day,
I have been dealing with Sharnah Hendricks at Multichoice as she opened my business account since November 2015. I am battling for her to get my debit order in place as no debit order has been processed through my bank account since Nov. I had to do transfers as to avoid my DSTV being disabled due to non payment as I can not afford this to happen because I have a bed and breakfast establishment. I enquire on a regular basis and this month it again did not go through my bank account. When I asked her to check she came back and said that I should not be able to contact her of Chris directly (whoever he might be) and gave me contact details for a general query submission HOWEVER I dealt with her from the start and would like to get this out of the way first before dealing with someone who does not even know what is going on.......my reply was that she need to sort out dt order first. She also advised on my last query that it shows it is in place on her side and she can not say when my bank will process it....my reply "Good daySharnah,
Kindly note that I have dealt with you when I opened this account hence I want to deal with you until the issue with the debit order has been resolved.

You advised that the debit order shows that it has been executed and that you cant say when my bank will let it go through - unacceptable as that is not how it works.....if a debit order has a date that is the date the bank will process it. It is now the 6th and the debit order has still not been processed through my bank account.

I now ask you to please cancel the debit order authority - I revoke my authorisation for a debit order to go through my bank account.....I will do the payment / transfer myself every month. Multichoice no longer have authority to debit my FNB account.

Please confirm that the debit order has been cancelled so that I can do last months payment."


IF MULTICHOICE NOW USE THE DEBIT ORDER I WILL TAKE LEGAL STEPS AS I REVOKE ANY DEBIT AUTHORITY

i will do payments myself 1st of every month!!!!!

0824483645
renettee Send email
 
Mar 2, 2016

Explorer

I have bee waiting for months for somebody to contact me rearding the explorer, I send sms's and calls and always get told somebody will call me but that never happens...what rubbish service. My number 0818572524, id 7807310151080
Stephan Send email
 
Feb 29, 2016

Explorer doe not WORK!!!!!

To whom it may concern

4 weeks ago I installed DSTV with that special of R899. After many attempts did the installer arrive and did the installation. The explorer was working fine for a week where after I realised the explorer does not record. I phoned dstv and they said it was because of the installation. I logged a call and am still waiting for an answer. I cannot use the service still I am paying for it. I even went to hallopeter but still no answer. I logged a complaint on dstv website and still no resolution.

I am fed up!!!!!!!
JULIEN UYS Send email
 
Feb 16, 2016

UNRESOLVED BILLING

Worst service ever experienced .

I have been billed for an decoder I do not even have since 2014. I took this matter up with Multichoice and its now going 3 months. I ve got all the names and ref call numbers and dealt with 8 supervisors that will call me back . Nothing happened !!!

ALL LIES !!!!!!!!!!!!!!!!!! VERY VERY BAD SERVICE
bluemoon Send email
 
Feb 12, 2016

LUCIFER MUST GO

I AM A CHRISTIAN.

THE SERIES OF LUCIFER MUST GO.! WHAT A LOT OF RUBBISH, HOW DARE THEY SUGAR COAT PURE EVIL? GET RID OF THE EVIL! IT IS BAD ENOUGH THAT THE MAJORITY OF YOUR SHOWS ARE FULL OF BLASPHEMY!

NO THANKS

FROM:
MANY YEARS A PREMIUM SUBSCRIBER BUT….. ARE REALLY CONSIDERING TO CHANGE THAT.
bluemoon Send email
 
Feb 12, 2016

LUCIFER MUST GO

lucifer MUST GO!!!!!

I AM A CHRISTIAN.

THE SERIES OF LUCIFER MUST GO.! WHAT A LOT OF RUBBISH, SUGAR COATING EVIL?

NO THANKS

FROM:

MANY YEARS A PREMIUM SUB-SCRIBER BUT NOW ARE REALLY CONSIDERING TO CHANGE THAT.

GET RID OF IT!
yollie1973 Send email
 
Feb 2, 2016

Lucifer

We have been a loyal DSTV premium klient for many years...but to my shock I saw the ad of the new Series Lucifer...As a Christian I find this series very offensive and blasfomous...Please stop showing this program as I am sure I am not the only klient that feels this way...
bugs Send email
 
Jan 16, 2016

DSTV Box Office

There must be more people than I that have a problem with the Box Office service offered by Multichoice why should premium subscribers have to pay to watch new movies on DSTV new movies should be part of the service it always used to be the case. We pay enough for the crap programming without having to pay more to watch new movies. This is just is a means to generate more income for Multichoice while giving customers poor tv content with endless repeats of old movies and documentaries while filling up the gaps with pointless behind the scenes programs and self promoting adverts for their own rubbish content, service and how to use the features on your decoder. There needs to be a good alternative to Mulitchoice for them to wake up and realize how crap their service is.
monray quinn Send email
 
Dec 27, 2015

Pathetic Service

I just find the service of DSTV pathetic .When you call the Call Centre the voice prompts are lenghly and unnecessary ...we using airtime to call and it is costly ..everytime i call Dstv i spend more then R30 airtime .....My Dstv was off for about 3 months but when i reconnected i discovered that the some programs are repeating ...What are we paying for?..... While you are on a call you get cut off ....and Dstv will not return your call ...which in my opinion as a Call Centre Manager is very unproffesional business practise ....we are not valued by DSTV as clients ....on the 27/12/2015 at about 8.10 pm I spoke to Iris from the Ransburg Call Centre while explaining my problem I got cut off ...and Dstv doesnt have the decentcy to return my call .....which i think is pathetic service ......Everything about DSTV is pathetic ...DSTV QA department should listen to more calls ...identify bad service ...and take it up with management .....This is Rediculous ..
DeanHayward Send email
 
Dec 27, 2015

Poor programmes

DSTV quality of programmes have become appauling, their ongoing repeats and lack of pre recorded mini series are just shocking. The amount of money we pay monthly and having the full package and have had so for many years...i have to say the overall programming of DSTV as a whole is really pathetic.

Programmes on the latest decoder are not been recorded or mini series are just not been recorded or the recording no longer happens, the the amount of money wevpay monthly makes DSTV no longer viable
Lance Send email
 
Dec 22, 2015

INCORRECT BILLING

From: Lance Hendricks [mailto:[email protected]]
Sent: 22 December 2015 12:11 PM
To: [email protected]
Subject: RE: Multichoice Reply [#7303330]
Importance: High

TO MANAGEMENT :

I have made the payments as per your mail but let me make this clear and just say ,

YOUR SERVICE AND DEALING WITH MATTERS BETWEEN DEPARTMENTS IS SO POOR AND PATHETIC !!!

I have been a one of your customers for many YEARS and NEVER have I ever received and got such poor pathetic service from you people.

If you read all the e-mails below and see the problem you will understand my frustrations with Multichoice.
I pay every month and every month 3 times they have switched my service off because of a stupid problem Multichoice has made on my account.

Im sock of your Supervisors calling me and apologising and saying that this matter will be resolved immediately.

You have recordings of all call so check your reference numbers and see all the calls I have made and how many times you people have disconnected my services.

The last 2 Supervisor I spoke to was supposed to have this matter resolved two weeks ago (ref no : 37872020/I75) – Supervisor name : Thobelah

I am so angry and sick of going through the same thing over and over and the empty poor response and dealing with this matter and its not even an error on my side but yours.

Im still waiting on a call back from your 2 supervisors who promised to call me back and NEVER DID !!!!!!!

I made the payment as per your mail but I am very unhappy with this – you people service is PATHETIC !!

I am definitely taking this matter further and I want to be compensated for all the times Multichoice disconnected my services and inconvenienced my family.

You know what it feels like when you watching a movie with family and MULTICHOICE DISCONNECTS your service !!!!!

My kids are now on holiday and can’t even watch DSTV because you have again disconnected my services because of you pathetic services and errors you make and now I am inconvenienced because of it.

So I will say this again for the LAST TIME :

- I HAVE PAID MY ACCOUNT (as attached )
- I DO NOT HAVE 3 ACCOUNTS ON MY NAME
- I HAVE THE COMPACT PACKAGE ON THE EXPLORA
- THE R99 is SUPPOSED TO BE DEBITED EVERY 15TH of each month for the new EXPLORA


PLEASE RECTIFY THIS MATTER IMMEDIATELY BECAUSE I AM SICK AND TIRED OF THIS PATHTIC SERVICE FROM YOU !!

And RECONNECT MY SERVICES NOW IMMEDIATELY !!!













From: MultichoiceEnquiries [mailto:[email protected]]
Sent: 22 December 2015 08:56 AM
To: [email protected]
Subject: Multichoice Reply [#7303330]












Enquiry Reference Number:
7303330





Dear Sir/Madam,
Thank you for your email.
We apologise for the message sent to you in error. However, we have escalated the proof of payment for the amount of R53.47 to the relevant department for allocation.
Kindly note that of your three (3) residential accounts, one has an outstanding amount of R109.81 and your decoder payment plan also has an outstanding amount of R99 which is all due immediately, hence the service disconnections.
The total amount required to reconnect your services and cover your viewing until the 09/01/2016, is R397.73 (inclusive of the outstanding amounts above).
For ease of reference, you can access your updated statements by registering on our self-service platform www.dstv.com. You can then click on the statement link and view your statements at your leisure.
Should you, in future require further assistance, don't hesitate to contact us or access our various touch point links below:

-The DStv Forum on www.dstv.com
[email protected]
-Facebook/DStv

Kind regards
Boniswa Sanqela


Rate our Service:
[rate our service button]






DOWNLOAD OUR APPS:












SOCIALISE WITH US:













MultiChoice Support Services (Pty) Ltd is an authorised financial service provider. REG NUMBER: 2007/01431/07 • FSP LICENCE NUMBER: 44883 • DIRECTORS: FLN Letele, CP Mack, T Jacobs • COMPANY SECRETARY: LJ Klink • 144 Bram Fischer Drive, Randburg, 2194, South Africa PO Box 1502, Randburg, 2125, South Africa • T +27 11 289 3000, F+ 27 11 789 7842 • Call Centre +27 11 289 2222
This electronic communication and the attached file(s) are subject to a disclaimer which can be viewed at http://www.multichoice.co.za/multichoice/view/multichoice/en/page21855.





--Original Message--
From: [email protected]
Date: 2015/12/21 4:35:20 PM
To: [email protected]
Subject: LANCE HENDRICKS - 37872020 - PAYMENT DECEMBER 2015
Payment made !!!!

From: Lance Hendricks [mailto:[email protected]]
Sent: 11 December 2015 11:47 AM
To: [email protected]
Subject: LANCE HENDRICKS - 37872020
Importance: High


To who this may concern :

Your service Is pathetic and poor and I am sick and tired of you people messing me around.

This is the 3rd time in one month that you have disconnected my services when I HAVE MADE A PAYMENT !!

PLEASE LOOK AT THE BELOW REFERNCE NUMBER as well as this reference number I called this week and your consultant PROMISED me that this matter will be sorted out.

Clearly ANOTHER LIE AND POOR PATHETIC SERVICE FROM MULTICHOICE.

So last night again me and my family are watching DSTV and boom I get disconnected AGAIN !!

I AM SO ANGRY AND I CANT UNDERSTAND HOW INCOMPETENT AND PATHETIC YOUR SERVICE IS !!!

I will say this again :

- I HAVE PAID MY ACCOUNT (as attached )
- I DO NOT HAVE 3 ACCOUNTS ON MY NAME
- I HAVE A THE COMPACT PACKAGE ON THE EXPLORA

PLEASE RECTIFY THIS MATTER IMMEDIATELY BECAUSE I AM SICK AND TIRED OF THIS PATHTIC SERVICE FROM YOU !!


Lance Hendricks
0826960986
shearer Send email
 
Dec 15, 2015

re explora

I have been waiting since the 24 November for my explora as of yet nothing . And after R 1000th in calls I'm non the wiser it looks like I am going to have no option but to cancel my 2 subscription with dstv and go over to top tv
jpbasson Send email
 
Dec 9, 2015

bad programs

Why put on Baywatch which is an old shit program was shit then and still is now i got dstv for impractical jokers, scare tactics, panic button and total blackout now nothing that intrest me anymore
jpbasson Send email
 
Dec 9, 2015

bad programs

Why put baywatch on an old forgotten program that was shit then and still is now. I got dstv for impractical jokers and scare tactics total blackout now nothing all my favourites gone
[email protected] Send email
 
Oct 22, 2015

Shocking Treatment of DSTV client

My service was suspended without any notification last Saturday. I got a sms the previous Friday after which I contacted the call centre. The lady advised me that SMS's were send out in error and that my account was R55 in credit.

After my service was suspended I contacted the call centre again on Saturday morning missing an outing with my children to sort out the issue before the rugby that afternoon.

The call centre advised me that they have not received my payment for September which I find unacceptable as i have been paying from the bank approved beneficiary list for the past 8 years with no changes. They did receive my previous months's payments paid from exactly the same beneficiary list?

I forwaded them proof of purchase, confirmation from the bank that payment went through and the bank statement number on their account to go and look for the payment with no success?

I have made at least 10 calls to the call centre and 10 mails to various departments with no joy. Once again they disconnected my service this morning without notification even after I send the proof of payment.

It is absolutely shocking to see that a enterprise like Multichoice fails to find proof of payment over a period of 30 days and then inconveniencing a client for over 10 years by just disconnecting the line.

Up to date I have received not once mail, phone call or communication which I find appauling to say the least.

I trust this mail will find the correct person to assist me as a valued client.

Kind regards

Peter

0832277424
JacquesE Send email
 
Sep 27, 2015

Disconnection of dstv and incorrect package given

Incorrect dstv package given which was not agreed upon. Dstv disconnected and then had to call again for them to reconnect. Was told had to pay now R180 to put on until the 06 October 2015 and then pay again for the new month. But in conversation with consultant their was agreed to pay a certain amount that will give me coverage until the 06 October 2015 when I must pay normal monthly fee for new month. This is unacceptable and very bad client service. Extremely dissatisfied with service given and inefficiency of consultants working there.
Zelda Send email
 
Aug 18, 2015

Account

Good day

I Phone DSTV call centre to find out what the amount was that I have to pay for reinstallation. The agent told me R630.00. I asked her if I pay this when must I pay again so he told me the 1st of Sept.2015 (can't remember the agents name) I paid the amount of R630.00 yesterday when I got home 17/08/2015 my son told me the dstv is off I phone the call centre and they told me the account is in arrears, I can't see why my dstv was of for 2 months and not once they called and say it is in arears and I must pay a certain amount. Can't see I pay R630 for not even 1 month. My husband thinks of disconnecting the dstv we can't keep up. Can't pay so much for so little time. If the agent told me I must have payed the 1st of August again I would have waited and pay the 1st of August 2015 and pay the reconnection fee with at least the dstv would still be on now. They told me last night the suppervisor would call me and the person never did.

Thank you

Zelda
stompy Send email
 
May 28, 2015

billings

On May 25, 2015 1:10 PM, "elvena martins" <[email protected]> wrote:

---------- Forwarded message ----------
From: "[email protected]" <[email protected]>
Date: May 22, 2015 7:20 AM
Subject: Re: Complain urgent feed back [#6499740]
To: <[email protected]>
Cc: 

GET DEBIT ORDERMANAGE SERVICESUPDATE DETAILSVIEW STATEMENTS

Dear DStv Customer 

CASE NUMBER: 6499740


Thank you for your e-mail which is important to us. We will attend to your e-mail and provide you with feedback shortly.


Please do not reply to this automatic response.

Best wishes.

The DCC Enquiries Team  

For more info on MultiChoice services and products press the OK button on your DStv remote  and select Easy Info.  To transact on your account dial *120*68584# or visit DStv.com for Self Help.  

 



NMS Insurance Services (SA) Ltd is underwriter of the Decoder Care Contract

 




----- elvena martins Wrote -----

My daughter phoned in on the 5 may 2015 because she is in charged of the account and the debit goes from her bank account she reported....my debit order did not go of I and then i also wanted to to down grade to a lower package i spoke to siphesihle mnube  the consultant and he said the debit did go off on his side, and if not i must wait till it disconnect and then phone in to down grade and make a Manuel payment  I waited and it went off on the 17 May 2015,  so I phoned in  to tell them it has been disconnected and and then I also want to do a down as per discussion with Siphdsihle the   package of R99 that he emailed me so the Lady told me that I should pay an amount of  + -R450 first before they can connect the service I was so shocked.....I  did what I was told to do now I have to pay this amount how could I have been fooled like this and pay for someone else's mistake I was never informed on the first call I need answers I asked to speak to the manager all she said to me I just have yo pay that's it its not their fault I was trying to explain to her what happens she I was advised wrongly by her team member with wrong information she just dropped the phone in my ear... And didn't even bother to phone me back and now I must pay really  its not the first time that this happening and all i do is pay and pay and accept all this rubbish.....this is just to much really its  getting to much for me now its  fucken frustrated for me and stupid how the hell could it be my fault and I spend so much money on phone calls without being assisted properly and what kind off managers are you having who screams on people over the phone and drops it so disappointed please get competent stuff I will take this matter to the highest level if I don't get proper assistance  urgently.                    
Regards
Russell 
ID 5812215055081
0718725984 
1010 Sonneblom str 
Toekomsrus
Randfontein
1759
stompy Send email
 
May 26, 2015

disconnection and payment bad service

My daughter phoned in on the 5 may 2015 because she is in charged of the account and the debit goes from her bank account she reported....my debit order did not go of I and then i also wanted to to down grade to a lower package i spoke to siphesihle mnube the consultant and he said the debit did go off on his side, and if not i must wait till it disconnect and then phone in to down grade and make a Manuel payment I waited and it went off on the 17 May 2015, so I phoned in to tell them it has been disconnected and and then I also want to do a down as per discussion with Siphdsihle the package of R99 that he emailed me so the Lady told me that I should pay an amount of + -R450 first before they can connect the service I was so shocked.....I did what I was told to do now I have to pay this amount how could I have been fooled like this and pay for someone else's mistake I was never informed on the first call I need answers I asked to speak to the manager all she said to me I just have yo pay that's it its not their fault I was trying to explain to her what happens she I was advised wrongly by her team member with wrong information she just dropped the phone in my ear... And didn't even bother to phone me back and now I must pay really its not the first time that this happening and all i do is pay and pay and accept all this rubbish.....this is just to much really its getting to much for me now its fucken frustrated for me and stupid how the hell could it be my fault and I spend so much money on phone calls without being assisted properly and what kind off managers are you having who screams on people over the phone and drops it so disappointed please get competent stuff I will take this matter to the highest level if I don't get proper assistance urgently.
Regards
Russell
ID 5812215055081
0718725984
1010 Sonneblom str
Toekomsrus
Randfontein
1759
________________________________________
Riggs Send email
 
May 19, 2015

Repeats

While flipping through the channels only to find repeats and no new movie this is so sad and we pay 800 a month not happy Regan Leeuw [email protected]
Jomarin1 Send email
 
Mar 14, 2015

Repeated Programs on DSTV

It seem as if DSTV have extreme financial problems !! Most of all programs are repeated for a couple off years now. I do not think it is worth any more to be connected to DSTV , and the sport is no issue any more due to the quota systems .
DSTV want everybody to upgrade to the new Explora but do not want to refund the old, a bad thing for the enviroment as where are the old decoders dump then.
Every body , please respond so that we can get proper TV channels and not OLD REPEATED programs.
gwen Send email
 
May 11, 2014

paid for replacement decoder all 3 faulty

After many years my decoder had bonged out I paid for a replacement and three decoders later no workig decoder.i have to go back to n1 citty again .decoder date 1 jan 1970 then harddrive not working and other functions not correct. This is the third one in a row.
My warenty is not beeing extended I payed for a working decoder and I have not got wat I paid for.
Jen Send email
 
May 4, 2014

bad accounting

To Whom it may concern

I woke up this morning with no DSTV I then went to my messages and found a message

that we really miss you and that I must pay R665 and a reconnection fee.

Well if you look at my account history for the last six months you will see I have had nothing

but problems due to the incompetence of your account department.

I am most disappointed and the quality of DSTV is not worth R665 so you tell me is it time to say

goodbye? Without the account problems maybe I would put up with the repeat programs and nothing

really worth watching night after night.



From

Complaint Registration Form

    Information of the Company you are complaining about
    Subject of Complaint
    City (optional)
    Complaint Details
    Attach photos (optional)
    Confirmation code

    Submit

    Recently Updated Complaints

    POSLAJU KLIA HUB - Parcel stuck
    Hi my parcel have been stuck at POSLAJU KLIA HUB. Would...
    POS LAJU - Pos ekspress is stuckk
    My parcels have not been updates since 17th and 21st June...
    KTMB - Registered but not valid
    1. Very hard to register in the online system. 2. System...
    TeleCheck - Check Declined at Walmart
    My husband and I went into Walmart on June 25 to pick up a...
    TeleCheck - Check Declined
    My husband and I went into Walmart on June 25 to pick up a...
    Aramark uniforms - aramark uniforms
    they changed the contract date from 3 years to 5 ,...
    Ckcd auth it *score - withdraw of 24.00
    I did not authorize withdraw or purchase cancell
    Radhakrishna - Radhakrishna
    Plzzz telecast Radhakrishna or atleast upload Radhakrishna...
    serial - For cut the Radhakrishna serial
    Plzzz telecast Radhakrishna utleast in hotstar plsss...
    Scorp Tech - Vinothkumar has cheated Rs. 70,000 from me by sending a...
    Hi, My name is Mohamed Khudus (9003224332). I have lost...

    Recently Updated Complaints

    POSLAJU KLIA HUB - Parcel stuck
    Hi my parcel have been stuck at POSLAJU KLIA HUB. Would...
    POS LAJU - Pos ekspress is stuckk
    My parcels have not been updates since 17th and 21st June...
    KTMB - Registered but not valid
    1. Very hard to register in the online system. 2. System...
    TeleCheck - Check Declined at Walmart
    My husband and I went into Walmart on June 25 to pick up a...
    TeleCheck - Check Declined
    My husband and I went into Walmart on June 25 to pick up a...
    Aramark uniforms - aramark uniforms
    they changed the contract date from 3 years to 5 ,...
    Ckcd auth it *score - withdraw of 24.00
    I did not authorize withdraw or purchase cancell
    Radhakrishna - Radhakrishna
    Plzzz telecast Radhakrishna or atleast upload Radhakrishna...
    serial - For cut the Radhakrishna serial
    Plzzz telecast Radhakrishna utleast in hotstar plsss...
    Scorp Tech - Vinothkumar has cheated Rs. 70,000 from me by sending a...
    Hi, My name is Mohamed Khudus (9003224332). I have lost...
         
     

    User Registration

    Already a Complaint Board member? Log in now.
    Username:
    E-mail address:
    Password:
    Code:
    or connect with Facebook

    User Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Complaint Board? Register now.
    E-mail address:
    Password:
    Forgot your password?
    E-mail address:
    Back
    Loading, please wait...
    Your password has been sent to the specified email address. Log in
    or connect with Facebook

    User Facebook Login

    Enter Username