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Multichoice DSTV

South Africa

Consumer complaints and reviews about Multichoice DSTV

kieras Send email
Apr 11, 2018


[email protected] Send email
Apr 10, 2018

Cancellation of Glow tv

As paying customers we are requesting that you bring back Glow tv. You will eventually suffer a loss if you decide to ignore... i am on a premium package for over 5 years and i refuse to let dstv force me to watch what they want me to watch. All viewer of Glow tv should cancel dstv and watch it on ovhd considering ovhd is free... viewers,speak to your family and friends about disconnecting your dstv, they cannot do as they please and expect us to accept. We pay them. They dont pay us.
Lindelani Send email
Apr 10, 2018

Opening an account

I am a new customer trying to open an account and it has been two weeks now. Multo choice can not help me just because somebody stole my Id and open an account with. But now I am providing them with my Original ID and a copy but still they wouldn't help me. What kind of service are they rendering to us?

I am not happy at all..
yolandie Send email
Apr 9, 2018

keep paying and keep puting of my dstv.

I am so fed up with dstv customer service when i phone in.not one of u people tells me the same thing and 2 days after they put my dish of then i pay the amount u say is in arrears cant tell me why and 3 of your people say different story.then u put it back on not a week u put it off again and say im again in arrears.SERIOUSLY DOES ANY ONE OF YOUR PEOPLE KNOW THEIR JOB!!!!!! IM SO SICK AND TYRED OF WASTING MY MONE BY PHONING U GUYS ALL THE TIME.SEND EMAILS AND NO ONE PHONES ME BACK.PLEASE GET SOMEONE THAT CAN DO THEIR JOB CAUSE IT LOOKS LIKE NO ONE AT MULTICHOICE CUSTOMER SERVICE KNOWS ANYTHING ABOUT WHATS GOING ON THERE.
MY ID.8312120179081
anrisha Send email
Apr 8, 2018

reconnect glow tv

dstv can u reconnect glow tv plz why disconnect glow tv ur service is very bad it seems like we must disconnect dstv and try too buy something else
Sats Send email
Apr 5, 2018


whoever is choosing what programsmovies and channels should be displayed is a total retard.
That is why I have downgraded from premium to family. I don't think I missed anything. Its not value for money.
Sats Send email
Apr 5, 2018

Glow TV

Are you guys Ok. You remove Glow TV and added channel 114. But 114 is not part of the family package.
So can I have a reduction of my premium as I am I channel short.
glowfan Send email
Apr 4, 2018

Glow TV

What happened to Glow TV,Im so disapointed in DSTV,this was the one true channel I,ve always watched...
Think its time we moved over to the competitors who still has Glow TV with the soap This is Love
Prani09 Send email
Apr 3, 2018

dissappointed in service

I would like to complain about the GLOW channel being taken off from DSTV, I enjoyed the Indian soapies on the channel and just when it got interesting the channel was closed by DSTV.

DSTV should have atleast taken into account the number of viewers the channel has before closing it.

A lot of members will move over to other competitors who still have the GLOW channel
[email protected] Send email
Apr 2, 2018


@DStv TIME TO STEP UP. There’s nothing good on TV. All we get to watch is repeats, repeats and repeats. High School Musical 2 and 3, Back to the Future 1, 2 and 3...LIKE REALLY. NO MORE GLOWTV!!! You refer us to Zee World and ebella, which shows crap. Bring back GLOWTV which is more entertaining. Your series channels are a joke and dont get me started on ur Movie Channels. Of late i have been watching more on Etv channels. You’ve increased your subscription fees so what exactly are we paying for ???
Charles Edwin Moore Send email
Apr 1, 2018

Poor service

I have wasted all my airtime in trying to contact Multichoice and being put on hold and was told that they would call back as well as sent them a email with my contact details over a week ago and have still not received any call or feedback!
Mokgethi1 Send email
Mar 28, 2018

Payment made

Dear dstv

I just brought an explorer and I have a compact they both on my name...the problem is the explorer is playing well but the compact doesn't play though I paid R602 on 27 Mar 2018 for explora and R391 compact decoder on 28 Mar 2018 I used ref 70413585 for compact decoder please reconnect.

Peter mabina
Antheal Send email
Mar 28, 2018


Music channels 327, 326, 325, 322,321,320 only play Africa music which is annoying because there are 4 music channels dedictated for local music already TRACE URBAN SHOULD BE INTERNATIONAL MUSIC ONLY OR PLAY LESS LOCAL MUSIC.
Sivuyile Dyonase Send email
Mar 22, 2018

Stopped DStv

My DStv account was stopped but my due day is 05 April 2018. Why is that happening?
Riana001 Send email
Mar 20, 2018

Repeat shows zee world

Stop showing shows which we already paid to watch like krishi, sacred ties, promise.Show all this stuff on the weekends.Show proper stuff monday to friday like the old zee world.Where is twist of fate season 2? The new zee world 7 days a week is making dstv weak.Please do something about this.
Qwerty20 Send email
Mar 18, 2018

Incompitent stuff

I called in on the 7th I spoke to a thabiso, I informed him that I now get paid on the 25th instead of the 7th he confirmed twice that I didnt have to any amount on the 7th then in the 25th I will pay the prorata and the montly subscription, on the 15th I reaceived an sms that my connection is being disconnected, when I called in I spoke to a supervisor by the name of nthabiseng she asured me that because this was a fault on multichoice side they will reconnect my service but the system might disconnect me again, if it does she advised me to just call and asked to be recognected again as she will leave comprehensive notes in my account, now 3 days later I have been cut off and I called in I got through to a Lebogang, she was so rude and incompetent, told me with an attitute that there no notes in my account.

Multichoice staff is so incompetent, the service is disgusting to say the least.

Janick Send email
Mar 13, 2018

Unresolved account

In September 2017 I Paid up my account, i then continued to pay my monthly subscription. Up todate, my account has not be resolved from Multichoices side. I'm being told i still owe over 2000 rand. i cant understand how they got to that amount it i squared the account on the amount they gave me in September. i have spoken to a number of consultants and have sang the same song every two days(system turns off my dstv) for the last 7 months.

I am so fed up with this rubbish. I have sent a number of people every single proof of payment i have made.

I'm also so tired of the repeats on dstv, is it really worth having dstv?
cornel Send email
Mar 8, 2018

apply for acc

ek doen dit in afr want ek is nou keel vol gesukkel en betaal en dit in eng en dan kry j geen antw nie so dalk in my eie taal sal dit lewe kry...

ons het januarie die 19de aandsoek gedoen vir 79 en die price lock vir 959. ons het met gesukkel die een box van 79 gekry maar nie die ander een nie. toe begin ons bel en die een na die ander kan nie help nie hulle dra geen kennis nie. so na baie oproepe word daar gevra vir n nuwe rekening oop maak wat gedoen is en daar is nog steeds niks aan dit gedoen nie.

dan kry j ongeskukde mense daar ook.
so na 2 maande kan dstv multichoice hul goed druk sal middle man gebruik.
die 870 wil ek terug he wens hul steel van n mense se tyd airtime en dan daai geld op rekening ook

Cornelia Aucamp
Lucille01 Send email
Mar 8, 2018


I payed my account on the 23rd of February 2018, the amount I payed was R960.00.
Just to get an sms stating that I must pay n futher R525.00 to stay connected for the month of March 2018.

This is really Ridiculous, why must I pay extra to view for the month of March.
When I called the call center the lady was so rude and was full of excuses still my DSTV was suspended today 08/03/2018.

If more of us can just stand Together and not pay for a whole month I am sure we will get better service.

Please note that I did call and notify DSTV (Multichoice) that I would not be able to pay my subscrition for the month of February2018 and will only make a payment on the 23rd of February 2018 and then only my service can be reconnected.
Now again I must pay I wonder who needs a bonus.

Very bad service from such a big world wide company.
I am sure there will come nothing of my complaint
Inez Send email
Mar 2, 2018

Account Harassment

Please will you people stop phoning me regarding my account!! I cancelled my subscription with you in September 2017.

And yet your incompetent staff keep on phoning, giving missed calls, hanging up when i answer or hanging up after i tell the caller i have cancelled.

This is super unprofessional!!!

Your staff also needs attention, maybe give them proper training or try to hire competent staff!! Staff members that can actually work with the public, staff members that can actually do their job because they get paid to it and staff that can update records and systems correctly.

I will not hesitate to escalate this matter to the person of highest capacity should this harassment continue.
Dries Send email
Mar 2, 2018


Multichoice contacted me several times for a free explora decoder. They promised me there will be no increase in my monthly payment. Now suddenly there is an increase of R200-00. There is no way to reach multichoice by phone. I want an explanation from them.
Cornette Nel Send email
Mar 2, 2018


Whatbhappen last night why was Waterfront not last night on mnet terrestrial when will it be on this week it was not at all on mnet
Cornette Nel Send email
Mar 2, 2018


Why was Waterfront not at ten o clock last night on mnet terrestrial what happened. Not even later this makes us sick if dstv just make changes as they want to
Feemo Send email
Feb 28, 2018

DSTV Price lock experience

Ive had a price lock experience for 2 years for R899pm with an extra-view setup and came to an end upon expiration.The consultant called asking if i would like a new price lock experience or continue with the old package with the monthly rates.

I opted for the new price lock experience costing R959pm for the next two years, They have delivered the new decoder in the month of December 27th to be specific. Debit order dates are the 1st of each month. Come January a pro-rata debit order has been charged for the new decoder and the old one simultaneously of which is correct.

The decoder was installed in the month of January with the new price lock of R959 and the old one came to an end, but surprisingly the 1st of February a debit order of R1646,46 has been debited as opposed to R959 . I called in to query this and they have told me that i have an outstanding balance on my previous price lock account and was due so charged me on that.

I explained hows that possible if i have been up to date with all payments and that when the new decoder installed with extra view and each month debit orders have been made and when the new decoder was installed i called in post the installer calling to notify of the installation and to activate the new decoder with the extra view and to cease the old price lock .

To date i have called and spoken to a number of consultants to query as to the overcharge on my account and to credit my account and going forward one account is active.

The old account has been closed and just one account is on file but the credit that i have due to the overcharge has not been addressed, journals have been raised and finance rejected due to insufficient evidence WHAT SHOULD THE EVIDENCE OR SUPPORT BE ?????

So DSTV i humbly ask to sort out your systems an refund my money and to all of those customers that had the same issue

Faheem Mayet
Customer account number : 4660310
076 809 5158
Abdul001 Send email
Feb 26, 2018

Zee world

1st dstv brings back Krishi....Then 7 days a week...come on we got better things to do than that....Now dstv brings back sacred ties @ 8pm... Really something that has been being finished along time ago., we pay to watch the same shows again.Where is twist of fate season 2.... Dstv is ripping us off...

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