This evening I planned to watch the World Cup opening match on 203. There was no signal!! I was aware that the US Open golf was on 201; no signal! It is absolutely ridiculous the incompetence of MultiChoice!

I ended up watching Netflix with my family!

I have been struggling to get my problem sorted with so many staff. In march we received a new explora on the pricelog plan eS told to install only after the 25th of march and so I did it on the 3 of 3 april 2018 we were told our old explora will be taken of the payment plan and new one attached. But we found out it never happend and we can not afford two payment plans. I ha v e phoned went to the front office and was told that they cannot di any thing re the problem only the pricelog staff can sort it out. Its now 3 months and my problem is not resolved yet.
Can some plse help so that I can make paymentt so wr are to pay for to exploras and we need to pay for only one. PLEASE HELP ME SORT THE PROBL

I cannot believe that the DSTV agents cannot do a settlement on a price lock, I have been put on hold for ages over a space of 3 days(whos going to pay my phone bill) as the agents cannot answer a simple question and are unable to create a settlement which has to be escalated and escalated 24 hours gone by still not response on settlement.

Dear Anyone … ANYONE!! Please help !!

1. Please assist me in resolving my payment issues (Please read history)
2. Please answer the three simple questions below
3. Please also consider this a VERY formal complaint and fwd to the appropriate senior supervisor. I am being treated VERY badly by your email support staff … I just NEED a simple Y or N reply to the 3 q’s below.

I have been trying to get this resolved for over 5 weeks. Please help or fwd to somebody who will do more than just ignore my emails. (I know your agents have received and read my request because I have receive ‘READ’ receipts … but I have not received a reply)

Please help !!

From: Scott Kennedy
Sent: Friday, June 01, 2018 8:00 AM
To: 'Kingsley Matlou' <[email protected]>; 'Derila Wessels' <[email protected]>; 'Agnes Digashu' <[email protected]>; [email protected]; [email protected]; [email protected]; [email protected]
Cc: 'DSTV Africa' <[email protected]>
Subject: 3 simple questions ....

Please read the history …

From: Scott Kennedy
Sent: Thursday, May 31, 2018 11:20 AM
To:
Cc: 'Kingsley Matlou' <[email protected]>; 'Derila Wessels' <[email protected]>; 'Agnes Digashu' <[email protected]>; '[email protected]' <[email protected]>; '[email protected]' <[email protected]>; '[email protected]' <[email protected]>; '[email protected]' <[email protected]>
Subject: FW: Subscription Renewal Card # 1018358286

I really do not know which is worse … the fact that you read my emails and do not reply (or even acknowledge) or the fact that you are incapable of answering 3 simple Yes or No Questions …. And I cannot move on until you do.

PLEASE HELP !!

1. Did DSTV check with your US$ Bank (Standard Charter UK)? Yes / No
2. Are you going to check if the money in your US$ account Yes / No
3. Is the money in the account? Yes / No

I’m sorry to ask but my bank is very being difficult about reversing an international transfer that they have confirmed with your bank that t actually arrived.


From: Scott Kennedy
Sent: Wednesday, May 30, 2018 12:56 PM
To: DSTV Africa <[email protected]>
Cc: Kingsley Matlou <[email protected]>; Derila Wessels <[email protected]>; Agnes Digashu <[email protected]>; [email protected]; [email protected]; [email protected]; [email protected]
Subject: Subscription Renewal Card # 1018358286


Dear Jose, Debit Orders , Anyone !! … PLEASE !!

My bank has confirmed for the fourth time that the money did arrive in your account – they have contacted the bank!

I’m told to ask you explicitly “Did you receive the US$?” … because there are significant penalties involved if the transaction did actually arrive and I ask for it to be returned. (Up to 35% plus any currency changes)

(You write that it was ‘not allocated’ but to my bank this does NOT mean the money didn’t arrive in your bank.)

I am aware that Derila incorrectly contacted Standard Bank … but has anyone actually contacted Standard Charter in the UK? Please … can somebody contact them asap. (Please fwd to your finance guys)
By the way … I am still waiting for Derila to tell me “what is the necessary”.

Lastly, Can I pay into the Rand account … this is NOT my preference but maybe it will avoid this problem in Future. If possible … please send full details.

From: Scott Kennedy
Sent: Friday, May 25, 2018 9:06 AM
To: 'DSTV Africa' <[email protected]>
Subject: RE: Subscription Renewal Card # 1018358286 [#3660794]

Dear Jose,

Huge Thanks …

BUT please see attached and the history below … the transfer has been made … See attachment international transfer

PLEEEEEEEEEZE sort this out ….

From: DSTV Africa <[email protected]>
Sent: Thursday, May 24, 2018 5:10 PM
To: Scott Kennedy <[email protected]>
Subject: Re: Subscription Renewal Card # 1018358286 [#3660794]




Dear Scott Kennedy

Thank you for your email dated 24 May 2018.
Please do not delete the case [# number] from the subject line as this is your reference number.
Kindly be informed that your account is currently overdue with the amount of $81.25 as it was reconnected based on the payment that never been allocated.
Please note that our billing system works on monthly bases and we can only provide you with monthly subscriptions added with the overdue amount.
Two months subscriptions plus the overdue amount will $329.25.
Kindly find below our banking details:
• Bank: Standard Chartered Bank
• Account name: MultiChoice Africa limited
• Account number: 01271155950
• IBAN Number: GB89 SCBL 6091 0412 7115 59
• Bank Physical address: Standard Chartered bank,1 Basinghall Avenue, London EC2V 5DD
Note: Please use the first 10 digits of smart card number as reference number.
MultiChoice Africa in South Africa is located at 251 Oak avenue in Randburg, Johannesburg.
Should you require further assistance, please feel free to contact us.
Kind regards


Jose Kadima Kabuya

MultiChoice Africa Customer Liaison





Beware of scams to get your identity and credit card numbers. If you are not sure whether an e-mail or other information request is legitimate, please phone our call centre immediately to verify.
To find your closest Call Centre, please visit http://www.dstvafrica.com








MultiChoice Africa (Pty) Ltd is an authorised financial services provider. FSP license number 11514.

NMS Insurance Services (SA) Ltd is the underwriter of the DCC

--Original Message--
From: [email protected]
Date: 2018/05/24 5:27:33 PM
To: [email protected]
Subject: [EXTERNAL] Subscription Renewal Card # 1018358286
Card # 1018358286 - Scott KENNEDY

Dear DSTV,

I wish to pay my DSTV account in US$. I am an Australian resident and my work is with the United Nations in Mali. My bank is Australian. (Beyond Bank)

1. How much to renew my subscription from NOW until the 31st of August?
2. Can you please send me the FULL banking details.
3. I will also need the address of the bank and DSTV/Multichoice’s Headquarters.
4. I am aware that your accounts department say the ONLY way to pay in US$ is to your bank (Standard Charter) in the UK – is this the case?
5. Please let me know comprehensively what else is ‘the necessary’.

Your support will be greatly appreciated.

Best Regards / Cordialement
Scott KENNEDY, CITS Training & Enabling Manager
Communications and Information Technology Section | MINUSMA (MOB Building A5) | Bamako, MALI | Ext: 145-6624 | Cell: +223 9495 0783 | DECT: 145 7979 | Tetra: 13103017 | Email: [email protected]





From: Scott Kennedy
Sent: Wednesday, May 23, 2018 6:33 AM
To: Kingsley Matlou <[email protected]>; Derila Wessels <[email protected]>; Agnes Digashu <[email protected]>
Cc: [email protected]; DSTV Africa <[email protected]>
Subject: Re: TENTH !!!!!! Try: URGENT and IMPORTANT Payment query [#3225985]

Dear All,

I have done 'the necessary' in that I have fullfilled every instruction you have given me and confirmed transferred the USD$ to the specified US$ account DSTV Specified !!!! This has been completed successfully. - see attached as further proof

Kingsley gave me the details ... furthermore your accounts section has said paying into THIS dollar account is the ONLY method available.

Derila seems to think the only way I can pay is thru Standard Bank (Your RAND acct) - Who is correct? Are both Kingsley and your accts dept liars?

Agnes says the above two should get together - I am yet to see evidence of this

I am angry, confused and dismayed at the obtuse and disrespectful replies (if any) I get to my emails. Your specified US$ bank account (several times if you count followup question) have my $$$ and I do not have any DSTV service ... but I do have a lot of nothingness from service staff.

Again ... If having done everything you have already told me to do (and that this is the ONLY way - and you state it TWICE) ....
WHAT am I supposed to do when Derila says 'do the necessary' ????????????? !!!!!!!!!!!


Please fwd this email history to your service complaints section.

Scott KENNEDY
+233 7979 8575 (any time after 11.30am your time)


________________________________________
From: Scott Kennedy
Sent: 22 May 2018 11:44
To: Kingsley Matlou; Derila Wessels; Agnes Digashu
Subject: FW: THIRD Try: URGENT and IMPORTANT Payment query [#3225985]

Dear Kingsley,

This was your email to me over a month ago (emphasis added)… and I have complied completely . Please explain why I need to go back to my bank (and do ‘I don’t know what’).

Please talk to Derila.

From: DSTV Africa <[email protected]>
Sent: 21 April 2018 06:59
To: Scott Kennedy
Subject: Re: Re: Subscription Renewal Card # 1018358286 - Scott KENNEDY [#3225985]




Dear Scott Kennedy

Thank you for your email dated 20 April 2018.

Please do not delete the case [# number] from the subject line as this is your reference number.

The Amount is $528.15 (R6549.06)
Please use the below banking details when paying in Dollars

Multichoice Africa Limited
Standard Chartered Bank
Account Number: 01271155950
IBAN: GB89 SCBL 6091 0412 7115 59
Swift Code: SCBLGB2L
Reference Number: Use the first 10 digits of the smart card number as a reference.

Rand Account

Standard bank
Account number 021632642
Branch - Randburg (018005)
Use the first 10 digits of smart card as reference

Should you require further assistance, please feel free to contact us.

Kind regards

Kingsley Matlou
MultiChoice Africa Customer Liaison











From: Derila Wessels <[email protected]>
Sent: Tuesday, May 22, 2018 11:25 AM
To: Scott Kennedy <[email protected]>; Kingsley Matlou <[email protected]>; Agnes Digashu <[email protected]>
Cc: DSTV Africa <[email protected]>
Subject: RE: THIRD Try: URGENT and IMPORTANT Payment query [#3225985]

Dear Mr Kennedy

We humbly apologise for the inconvenience caused, I can see you are very upset but you have to go the bank where the payment was made and instruct them to do the necessary.

Regards



Derila Wessels
DTH Billing Consultant
Africa Department


M 0745751018
T +27112894012
F +27 086 5360284




From: Scott Kennedy [mailto:[email protected]]
Sent: 22 May 2018 01:08 PM
To: Derila Wessels; Kingsley Matlou; Agnes Digashu
Cc: DSTV Africa
Subject: [EXTERNAL] RE: THIRD Try: URGENT and IMPORTANT Payment query [#3225985]

Please read the details/history … You told me the ONLY way to transfer the money to your US$ account in the UK. I have done that!

This has NOTHING to do with Standard Bank (your Rand Acct)!!!! .

Please get in contact with YOUR bank!! That is YOUR US$ Bank based in the UK. STANDARD CHARTER BANK IN THE UK IS YOUR BANK NOT MINE!!!!

Can I be any clearer !!!

The Money is with the UK bank YOU told me to transfer it to !!!

Again … please read the history – THIS HAS NEVER HAD ANYTHING TO DO WITH YOUR RAND/StandardBank Acct.

Why is it so difficult to understand:

Again … I have transferred the $$ to your dollar acct as request by you! (in fact you have said it is the ONLY way to pay !!!!!!!!!!!!!!

From: Derila Wessels <[email protected]>
Sent: Tuesday, May 22, 2018 10:55 AM
To: Scott Kennedy <[email protected]>
Cc: Kingsley Matlou <[email protected]>; Agnes Digashu <[email protected]>; DSTV Africa <[email protected]>
Subject: RE: THIRD Try: URGENT and IMPORTANT Payment query [#3225985]

Dear Mr Kennedy

The banking details are correct but the funds are still stuck with Standard Chartered Bank as previously stated that Standard Bank South Africa are not involved on the swift, kindly do an enquiry at your bank for them to forward it as soon as possible.

Regards



Derila Wessels
DTH Billing Consultant
Africa Department


M 0745751018
T +27112894012
F +27 086 5360284




From: Scott Kennedy [mailto:[email protected]]
Sent: 22 May 2018 11:56 AM
To: Derila Wessels; Scott Kennedy
Cc: Kingsley Matlou; Agnes Digashu; DSTV Africa
Subject: [EXTERNAL] RE: THIRD Try: URGENT and IMPORTANT Payment query [#3225985]

Dear Derila,

The transfer was sent to your US$ account in GB:

I used the banking details YOU gave me … PLEASE SEE THE HISTORY BELOW:
Thank you for your email dated 20 April 2018.
Please do not delete the case [# number] from the subject line as this is your reference number.

The Amount is $528.15 (R6549.06)
Please use the below banking details when paying in Dollars
Multichoice Africa Limited
Standard Chartered Bank
Account Number: 01271155950
IBAN: GB89 SCBL 6091 0412 7115 59
Swift Code: SCBLGB2L
Reference Number: Use the first 10 digits of the smart card number as a reference.

Further more:

From YOU …

The only methods of payment available for DStv account in Mali is the bank transfer to the following banking details:
Standard Chartered Bank Dollar Account

Please read the history … please fwd to a supervisor … Please contact YOUR bank at the details you gave above !!!!!!


From: Derila Wessels <[email protected]>
Sent: Tuesday, May 22, 2018 7:12 AM
To: Scott Kennedy <[email protected]>
Cc: Kingsley Matlou <[email protected]>; Agnes Digashu <[email protected]>; DSTV Africa <[email protected]>
Subject: RE: THIRD Try: URGENT and IMPORTANT Payment query [#3225985]

Dear Mr Kennedy

Please see message attached from Standard Bank South Africa,

The bank stated that Standard bank South Africa is not involved on the swift. The remitter has destined the funds for Standard Chartered London. Please do an enquiry with Standard Chartered London to release the funds.

Regards



Derila Wessels
DTH Billing Consultant
Africa Department


M 0745751018
T +27112894012
F +27 086 5360284




From: DSTV Africa
Sent: 20 May 2018 10:02 AM
To: Derila Wessels
Cc: Kingsley Matlou
Subject: THIRD Try: URGENT and IMPORTANT Payment query [#3225985]




Dear Derila,

Would you kindly respond to the client below regarding allocation. Kingsley will come to your desk.

Kind regards


Agnes Digashu

MultiChoice Africa Customer Liaison





Beware of scams to get your identity and credit card numbers. If you are not sure whether an e-mail or other information request is legitimate, please phone our call centre immediately to verify.
To find your closest Call Centre, please visit http://www.dstvafrica.com








MultiChoice Africa (Pty) Ltd is an authorised financial services provider. FSP license number 11514.

NMS Insurance Services (SA) Ltd is the underwriter of the DCC

--Original Message--
From: [email protected]
Date: 5/19/2018 10:27:12 AM
To: [email protected]
Subject: [EXTERNAL] Fw: THIRD Try: URGENT and IMPORTANT Payment query [#3225985]
I am getting very tired of being ignored and being told BS/incorrect info.

My account is inactive yet my bank for the third time has confirmed the transfer to your US $ account in the UK

Please read the entire history ... too often I get a reply that is superficial and does nothing to answer my questions or solve this issue.

Please fwd this email history to your supervisor.


________________________________________
From: Scott Kennedy
Sent: 18 May 2018 14:27
To: [email protected]
Subject: 2nd Try: URGENT and IMPORTANT Payment query [#3225985]


Further to my previous email below I would like to add what your debitorders dept says …

Please reactivate my account.

The only methods of payment available for DStv account in Mali is the bank transfer to the following banking details:
Standard Chartered Bank Dollar Account

• Bank account no: 01271155950
• Branch code: 018005
• Swift address: SCBLGB2L
• IBAN Number: GB42SCBL60910412711559
• Ref no: first 10 digits of smart card number

WHICH IS THE BANK I USED !!!!! See attached MT103

From: Scott Kennedy
Sent: Friday, May 18, 2018 10:16 AM
To: '[email protected]' <[email protected]>
Subject: URGENT and IMPORTANT Payment query [#3225985]


Please give me a phone number to call !!!

How can you say I sent the money to the wrong bank when I sent it to the bank you designated? I also used the Address of this bank … THAT YOU GAVE ME !!

This has dragged out for nearly a month !!

I used the banking details YOU gave me … PLEASE SEE THE HISTORY BELOW:
Thank you for your email dated 20 April 2018.
Please do not delete the case [# number] from the subject line as this is your reference number.

The Amount is $528.15 (R6549.06)
Please use the below banking details when paying in Dollars
Multichoice Africa Limited
Standard Chartered Bank
Account Number: 01271155950
IBAN: GB89 SCBL 6091 0412 7115 59
Swift Code: SCBLGB2L
Reference Number: Use the first 10 digits of the smart card number as a reference.

PLEASE REACTIVATE MY DSTV !!!!!!!

PLEASE FWD THIS TO YOUR SUPERVISOR SO THEY CAN DO SOMETHING ABOUT RESOLVING THIS ISSUE

From: DSTV Africa <[email protected]>
Sent: Friday, May 18, 2018 8:28 AM
To: Scott Kennedy <[email protected]>
Subject: Payment query [#3225985]




Dear Scott Kennedy,

Thank you for your email dated 18 May 2018.
Please do not delete the case [# number] from the subject line as this is your reference number.
Kindly be advised that your DStv services have been disconnected.As per attached MT103 document, Standardbank South Africa is not involved on the swift. You have destined the funds from Standard Chartered London.
May you please contact your bank as they will be able to assist you accordingly.
Should you require further assistance, please feel free to contact us.







Kind regards


Maria Da Silva

MultiChoice Africa Customer Liaison





Beware of scams to get your identity and credit card numbers. If you are not sure whether an e-mail or other information request is legitimate, please phone our call centre immediately to verify.
To find your closest Call Centre, please visit http://www.dstvafrica.com








MultiChoice Africa (Pty) Ltd is an authorised financial services provider. FSP license number 11514.

NMS Insurance Services (SA) Ltd is the underwriter of the DCC

--Original Message--
From: [email protected]
Date: 2018/05/18 9:19:50 AM
To: [email protected]
Subject: [EXTERNAL] FW: RE: Payment query [#3225985]
My subscription is deactivated AGAIN !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Please read history ….

From: Scott Kennedy
Sent: Wednesday, May 16, 2018 10:30 AM
To: '[email protected]' <[email protected]>
Subject: FW: RE: Payment query [#3225985]

2nd Try …

A response would be appreciated. Money is still not in my bank and DSTV still not working !!

From: Scott Kennedy
Sent: Tuesday, May 15, 2018 8:27 AM
To: Subject: RE: RE: Payment query [#3225985]

Please Confirm when account expires next …. It was supposed to expire 31st of August … but with these past days having no service I would expect this to change?



From: DSTV Africa <[email protected]>
Sent: 21 April 2018 06:59
To: Scott Kennedy
Subject: Re: Re: Subscription Renewal Card # 1018358286 - Scott KENNEDY [#3225985]




Dear Scott Kennedy

Thank you for your email dated 20 April 2018.

Please do not delete the case [# number] from the subject line as this is your reference number.

The Amount is $528.15 (R6549.06)
Please use the below banking details when paying in Dollars

Multichoice Africa Limited
Standard Chartered Bank
Account Number: 01271155950
IBAN: GB89 SCBL 6091 0412 7115 59
Swift Code: SCBLGB2L
Reference Number: Use the first 10 digits of the smart card number as a reference.

Rand Account

Standard bank
Account number 021632642
Branch - Randburg (018005)
Use the first 10 digits of smart card as reference

Should you require further assistance, please feel free to contact us.

Kind regards

Kingsley Matlou
MultiChoice Africa Customer Liaison





Beware of scams to get your identity and credit card numbers. If you are not sure whether an e-mail or other information request is legitimate, please phone our call centre immediately to verify.
To find your closest Call Centre, please visit http://www.dstvafrica.com








MultiChoice Africa (Pty) Ltd is an authorised financial services provider. FSP license number 11514.

NMS Insurance Services (SA) Ltd is the underwriter of the DCC
--Original Message--
From: [email protected]
Date: 2018/04/20 8:14:37 PM
To: [email protected]
Cc: [email protected]; [email protected]
Subject: [EXTERNAL] Re: Subscription Renewal Card # 1018358286 - Scott KENNEDY [#3225985]
Dear Jose / DSTV

Can you please tell me what the cost to extend my package for another FOUR months (PLUS the rest of April). To be clear I would like my account to fall due at the end of August (31st). Please let me know the price in US$ and Rand.

I will need your bank details to arrange the transfer. (Both the Rand acct. and the $$ acct. I will do this ASAP and after sending you confirmation of the transfer I hope that you can do something to ensure no break in my service.

THANKS!


From: DSTV Africa <[email protected]>
Sent: Monday, May 14, 2018 5:43 PM
To: Scott Kennedy <[email protected]>
Subject: Re: RE: Payment query [#3225985]




Dear Scott Kennedy

Thank you for your email dated 14 May 2018.
Please do not delete the case [# number] from the subject line as this is your reference number.

Please provide us with your smartcard number.

Should you require further assistance, please feel free to contact us.

Kind regards

Kingsley Matlou
MultiChoice Africa Customer Liaison





Beware of scams to get your identity and credit card numbers. If you are not sure whether an e-mail or other information request is legitimate, please phone our call centre immediately to verify.
To find your closest Call Centre, please visit http://www.dstvafrica.com








MultiChoice Africa (Pty) Ltd is an authorised financial services provider. FSP license number 11514.

NMS Insurance Services (SA) Ltd is the underwriter of the DCC

--Original Message--
From: [email protected]
Date: 2018/05/14 5:17:38 PM
To: [email protected]
Subject: [EXTERNAL] RE: Payment query [#3225985]

You can see from above I have been debit your fee … You can also see that I have NOT been refunded.

PLEASE REACTIVATE MY SUBSRIPTION ASAP !!!!!!


From: Scott Kennedy
Sent: Saturday, May 12, 2018 7:14 PM
To: [email protected]
Subject: Re: Payment query [#3225985]

My bank has made the payment !!!!!!!!!!!!!!!!!!!1 The $$$ are NOT in my account !!!!!!

I would greatly appreciate you investigate the issue from your end ... This should not be so difficult .... and hasn't been for the last 7 years!!

Please reactivate mt DSTV ASAP !!!!!!!!!!!!!!!!!!!!!!!




________________________________________
From: DSTV Africa <[email protected]>
Sent: 11 May 2018 14:25
To: Scott Kennedy
Subject: Payment query [#3225985]





Dear Scott Kennedy,

Thank you for your email dated 11 May 2018.
Please do not delete the case [# number] from the subject line as this is your reference number.
Would you kindly confirm if your bank managed to allocate the payment.
Awaiting for your response.
Should you require further assistance, please feel free to contact us.
Kind regards

Agnes Digashu

MultiChoice Africa Customer Liaison





Beware of scams to get your identity and credit card numbers. If you are not sure whether an e-mail or other information request is legitimate, please phone our call centre immediately to verify.
To find your closest Call Centre, please visit http://www.dstvafrica.com

My name is Terrance Gopichand account number 24324128. I made a payment for the amount of R435 from my Fnb mobile app. Payment went through but I was not connected. Upon calling Durban dstv and advising my query she did not know what she was doing and wasted several minutes on the call asking for proof of payment and so on. I then made a second call later on and received the same feedback. I sent proof of payment to [email protected] and received a reference number stated on the subject line and promised a call within 2-4 working hours with no response it's now half day gone and still not connected. Multi-choice is joke of the content or programming repeats is not enough

I am so aggrieved with the way my complaint was handled regarding an unauthorised debit order amount on my account. Earlier this year I received an sms regarding the promotion on the full dstv package where you have to add R100. I called the customer service and they did the adjustment with my authority, my debit order was changed to R499.00. It was only this month that I noticed that there was an amount of +R900 debited on my account which I did not authorised. I subsequently called customer service and I was told the promotion finished end of April therefore Multi choice decided to upgrade my package without my consent and debited me R930.00. Why, don't understand I really need some answers as I never gave a consent to be upgraded neither did I authorised an increase to my debit order. My ID is: 6710185588082; Cellphone: 0832308622

I bought the Explora package in February this year which included delivery and installation. In less than 3 months time the TV doesnot have any signal with the message ' due to faulty installation, This happened on the 14 th of May and phoned many times the "customer service department" and they said I have to get an installer to fix it at my cost. The one connection on the decoda is burnt. Where is the accountability of multichoice? I bought the package from multichoice and now I am asked to go and find an installer when the one appointed initially to do the intallation did not do it correctly. The staff were unfriendly and unsympathetic to my problem. I had anothervDstv package for nearly 30 years with no issues with connections. The accountvwas in my husband,s name but the monthly debit oder was going off my account.
I am a pensioner and not able to drive at night and the TV was my only entertainment. Now I pay thevinstalment with no TV?? is this how you treat your Clients after being loyal to you for over 30 years?????

Please include TRADITIONAL music in your programmes 9 (Eg Tsonga, sotho etc) We cant be subjected to same music everdyday please. We are in May commemorating Brenda fassie but you are not even playing her music on the box,

I baffled to understand as to why are the MUSIC channels abandoning traditional music and afro pop .e.g Brenda, YVONNE CHAKACHAKA, Sello twala Dan Tshanda etc

Traditionally we have TSONGA, SOTHO music, we don't mind watching house and and hip hop songs everyday, however you can also add our traditional songs on the menu please alternate the songs as you are catering for all groups

Is it too much to ask for?

I am super annoyed with Dstv that I dont want anything to do with them anymore. They were debiting my account R532 for the explorer contract, I called to upgrade to premium, their incompetent agents told me I will be paying the premium price. 1 month later they debit R1721 for 1 month, fast foward to today I call their call center a very rude lady who was screaming at me told me nonsense.....like Ive never been so appalled in all my life. She told me a story that I owed them previous months, they charged me showmax R99. Yo I swear to God I will never ever use Dstv again in my life. Netflix is where I am going. You will loose customers if you continue like this

After offering me a promotion of paying R599 for the next month instead of R809 which I accepted and paid multichoice then disconnected my services on a daily basis. I then had to buy airtime each time and chat to one of the customer service agents and explain the whole situation over and over again to which they would respond they will esculate the matter and reconnect my services. Each time they did that, I was charged a reconnection fee which I was unaware of and was not even supposed to be billed for, due to the fact that it was not my fault multichoice kept disconnecting me and then I would need to call in to be reconnect keeping in mind that I paid the R599 to reconnect for the next month's instead of the R809. Then I would get calls saying I owe a balance which I discussed in the very first call when one of the agents for multichoice offered me this promotion and I clearly asked her if R599 is all I would need to pay, if the balance will fall away and she said yes it is a promotion for this month only. I've spoken to so much people again wasting my airtime and each time they would tell me they will esculate the matter, I've even spoken to two managers who said they will get back to me and listen to the very first call but still nobody has gotten back to me. Now I've been handed over to collectors because people at multichoice has been lying to me, never getting back to me and kept on reconnecting my service without sorting out the problem and so my balance now is R600 + which again is not my fault because the customer service clearly cannot do their jobs and everytime they reconnected me they added a fee but still the problem was never sorted and now they handed me over like I'm wrong. This is ridiculous and the service is pathetic. Customer 102820.

I signed up for the price lock offer in Oct 2017 & DSTV has been charging me double the premium service amount for several months in addition to debiting me 4 times the subscription in a single month. In addition to holding excess credits on my account, they disconnect my service too & when calling in they rectify as the account is not showing as in arrears - I've made several calls & sent emails over the past 3 months to get this resolved with no success & they've again disconnected me for the 2nd time this month

My name is Mpho Maleke smart card number 10552394057. my services were running correctly until few days be for it was closed then the decoder started to send message saying bad weather or faulty connection, then it was closed, i paid the account on the 02/05/2018, that is when now i was struggling with the decoder until today, i called the call center left and right but to no help. i was told to reboot the decoder i dnt know how many times, this problem started when they were about to close my account, so who ever was responsible for closing this account must fix this as he/she is the only one who knows what he/she did, i have paid the service on the 02/05/2018, but i haven't enjoyed the service and i am spending more money with expensive calls to the call center, pls put the services i got back and signal back, very angry customer M. Maleke cell no 0827532527 email [email protected]/[email protected].

So for once we have the SA ladies cricket team in action in South Africa, and do us paying subscribers get to watch, OF COURSE NOT!!!!!! There are currently 15 Channels and we are subjected to live and countless reruns of all male sport: rugby, soccer, more rugby and soccer and then of course 5 channels of reruns of all the rugby and soccer, school rugby , darts, countless cycling tours, motorcars, motorbikes, cricket more cricket, golf, all chat shows and dissection of all the sports above, rally cross, a programme discussing mens Nigerian football, wrestling. 1994 film of soccer in the USA, a channel dedicated purely to endless reruns of any old sport once could possibly imagine, A horse racing channel, we have varsity rugby, cricket, football, the sexist choice of sports goes on and on. We have just had the ladies IPT hockey live in Durban and did we get any coverage, of course not. Well i am sick and tired of been subjected to and paying for the pathetic sexist choices. It is disgusting and i would encourage all those who are sick and tired of this to spot supporting DSTV

So for once we have the SA ladies cricket team in action in South Africa, and do us paying subscribers get to watch, OF COURSE NOT!!!!!! There are currently 15 Channels and we are subjected to live and countless reruns of all male sport: rugby, soccer, more rugby and soccer and then of course 5 channels of reruns of all the rugby and soccer, school rugby , darts, countless cycling tours, motorcars, motorbikes, cricket more cricket, golf, all chat shows and dissection of all the sports above, rally cross, a programme discussing mens Nigerian football, wrestling. 1994 film of soccer in the USA, a channel dedicated purely to endless reruns of any old sport once could possibly imagine, A horse racing channel, we have varsity rugby, cricket, football, the sexist choice of sports goes on and on. We have just had the ladies IPT hockey live in Durban and did we get any coverage, of course not. Well i am sick and tired of been subjected to and paying for the pathetic sexist choices. It is disgusting and i would encourage all those who are sick and tired of this to spot supporting DSTV

DSTV must be run by the south african government now I don't care much for advertising which is pretty much none stop but what I do care for is that when you do play adverts to actually let one play before the next starts rather than mid advert switchin. DSTV is by no means cheap you would think that they could afford to hire people that could do the job.

Chat Conversation Start



05/24/2017 5:24PM
Good day i want to know why is my Account suspended if paid last month. Smartcard:1034421375. ID: 7501115178081
Hi... Today is National "I care about YOU DAY" send to 20 people you consider a friend including me, unless you don't. (Just hold down and it will say forward)
Good day i want to know why is my Account suspended if paid last month. Smartcard:1034421375. ID: 7501115178081
Urgent
05/24/2017 7:58PM

Hi Burnett. Apologies for the delayed response and inconvenience caused. We cannot access any account with the ID number provided. Please check the ID number and re-send the correct one so we can assist you. ~LLM
7901115178081

We notice that you are subscribed to the Price Lock plan, we will forward your details and query to the Price Lock department and they will contact you soon. Please note their working hours are Monday – Friday (08h00 – 17h00). ~LLM
10/12/2017 4:33PM
Good Day, I see you have not put my payment of R1085 on my price lock account. And now it's suspended. Can you please rectify this mistake by you accounts department. My old decoder was no working condition no more. I paid the R174 that still owed to ask in a formal letter to close. I will not anything towards my price untill that amount of R1085 is reverse towards my price lock account
ID: 7901115178081
I will send you the letter whit the to payments. The one where I paid the final payment for my old decorder and the payment of my new recorder.
10/12/2017 7:46PM

Hi Burnett,
Apologies for inconvenience please send the proof of payment to [email protected] and foward us the case number so we can assist accordingly. ~ PMM
11/03/2017 4:42PM
Good day. I paid for this account on the 25th in the amount of R960. Why are my account block yet again when there was a credit on there can you please come back to me assap.
ID: 7901115178081

Hi Burnett

Your account has a balance of R 1550.00, can you please provide the case number you got when you sent the proof of payment on 12.10.2017. ~ MGS
Listen good on my account there a credit and I pay on the 25th October 2017 a R960. I talk to one of your call centre agents and he mention there are credit on my account.
After I ask him nicely to transfer the R960 to my pricelock account because it still was laying on my residential account. What going on are you playing mind games with me. Because if you than I have talk to my lawyer about this matter

The reason you were advised on the credit is because of the debit order that was sent to you account on the 25th. Unfortunately it came back unpaid which is why you are in arrears now. ~ MGS
Listen I paid R960, are even listening to yourself. You such an hippercret
I want this account open immediately or I sue your guys

Can you please confirm. The debit order sent to you account, were the funds provided for? If so please send us your bank statement from 25.11.2017 to 29-10-2017 when it reported back on our system unpaid. Send it to [email protected] and send us the case number. ~ MGS
Will not im going to my lawyer on monday you can be sure of that. I had enought of your nonsens. You take my money and I have to sit back. You will from me on Monday

Your debit came back unpaid. If our your side it shows that it was successful please send bank statement with above dates so that the payment can be traced and allocated, alternatively consult with your bank. ~ MGS
Listen money of R960 I paid at the atm. It was showing on your account. Its your account system ### up. That you still did alloacted my money to my old decorder instead to my pricelock thats why pricelock account is in such a mesh
I send you all the payments I ever maid from February 2017 till up to 25th October 2017. And still my account is in arrears.
And stop ### put debit orders on my account. That's why my account is in such a state

Please give us the case number you got when you sent the proof of payments so we can retrieve. ~ MGS
I'm not going to bother, clearly you guys just told leis. Take my money and think have to sit back to let you do it not going to happen you will heard from my lawyer on going state my case give him all the payments I ever send to you from my e-mail: [email protected]. And provide him with all the case numbers you send to me.
And in the future call me at work: 0235411036 or send me message if you ### think of going to disconnecting my account.

System auto sends payment reminder sms before disconnection. ~ MGS
Not to me there where messages
But I will deal with this on monday at work. You not going to get away with this anymore I'm fed up. Just have to talk with the state prosecutor regarding something at 2 o'clock. But after that will be available to deal with you

Cool. We will further assist you on Monday in that case. ~ MGS
Its orait, thats what I want to discuss with him first

Cool. ~ MGS
Or by the way update my cell nr: 0609986941
You never going get away from stealing my money. I make sure of that.
After all that payments I send to that help e-mail you can't detect any paymeny with my user account or on your Absa bank account with number 170000072

We are not disputing anything your are saying. The debit order sent before you made a cash payment came back unpaid. Which is the reason you are in arrears. Your cell number has been updated. ~ MGS
You are disputing it just because I paid cash. And you putting on the real account because your stink when it come to account. Put soma my money on a dead decorder that was suppose be close in August 2016. When made that last payment on it: R172
11/03/2017 7:50PM
Selfservice show everthing, and it doesn't show any outstanding balances. Accept my payments: all-(combined payments)R2361 and the payment of R960.

Hi Burnett, your payment has been escalated to our Price Lock department for further assistance. ~DTT
11/05/2017 2:49PM
Your services stinks after a paid R960 you still disconnected my services whats going on?
Explora: 1034421375. ID: 7901115178081
11/05/2017 6:10PM

Hi Burnett. Your payment plan has an overdue amount of R1550.00. ~PSN
11/05/2017 7:29PM
Than does it show on the *120*68584# You don't owe anything rite now. Price lo co account.
And have you received my payment of R960 I paid on the 25th October 2017

The payment was received however the account has an overdue amount of R1550.00. You can also view your statement online via this link (https://selfservice.dstv.com/self-service/my-account/). ~PSN
11/27/2017 12:22PM
Hi, could you please reconnect my services I just paid R2089. Ref:48485042

Hi Burnett, your services have been reconnected, please confirm if you getting picture. ~TBE
MON 5:48PM
Good Day, I Paid R1030 Today but it still show I owe money, can you please check what is going on.ID-7901115178081

Hi Burnett
A Live agent will be with you in 5 to 20 min. Can't wait? Our BOT can help right now! CLICK here: http://m.me/dstvselfservice / send a message to @DStvSelfService from Facebook messenger! Clear errors, reconnect after paying & MORE..
Ref: 48485042
I'm still waiting
Hello
Why can't you give an answer.on my account? 1034421375
I gona lay a complain on this. Your service a poor

Hi Burnett,
Your payment is not yet reflecting in your DStv account. Please send us the proof of payment so that we can assist further.~TKP
How can you not see it I paid at Absa, with account number 170000072 with reference number 48485042. R1030

Please send us the proof of payment so that we can assist further.~TKP
You are full of shit, how come the money don't reflect. I'm ever sorry that I took this explorer that just me trouble with the account everytime. My slips are at work now so I can't send them to you. But I will lay a complaint against you

We understand your frustration however we unable to reconnect the services until a payment is made in the account.~TKP
I did d, ill will comsult with my lawyer it the last time your company cross me over this account

We understand that you made a payment, please send us the proof of payment and we will reconnect your services.~TKP
Kak
WED 5:40PM
Listen I paid my Account on the 30th of April 2018. But it still show suspended. Can you please reconnect my services.

Hi Burnett
A Live agent will be with you in 5 to 20 min. Can't wait? Our BOT can help right now! CLICK here: http://m.me/dstvselfservice / send a message to @DStvSelfService from Facebook messenger! Clear errors, reconnect after paying & MORE..
ID:7901115178081, Smartcard:1034421375, client number:48485042
Hallo I'm waiting?

Hi Burnett, we just checked your account and found that your payment for the 30-04-2018 is still not reflecting yet. Kindly send us your proof of payment to [email protected] please.~WCM
I did send today, and it show on my account, why is it still not reflecting yourside. Because i email it to [email protected] and to [email protected]

Kindly provide us with the automated response as there is a case number included in that reply. Please forward it to us please so that we can investigate and resolve this as soon as possible.~WCM
I want an answer, because on the self-service it show its allocated and that I have a credit of R64. And show the account is suspended
Look at your email, will lay a complaint tomorrow morning. Because can't be. Because look at the self-service web site this moring and shows. I WANT MY ACCOUNT RECONNECT NOW.
Im not work it was send from my work email. [email protected]

We will contact you shortly. ~WCM
I will lay a complaint a against you how can ask me May month payment yet. That was not part of the agreement.
You asking for money for not viewing. You not leka in your head.

The amount paid by you on the 30-04-2018 covers the debit order that returned 30-03-2018 for R 1029.00. You need to pay the balance advised as per our telephonic conversation in order for us to reconnect your services.~WCM
What is the balance?

The amount that you need to pay is R 408.00. ~WCM
Because that is not what your Self-service say. It shows that i got a unused credit of R64.
It doesn't show that amount.

Had your debit orders gone off as it should, you would have the correct amount reflecting on self service. The reason why it would not show the correct amount is due to the amount being reversed and due to the payments being moved from your residential account to your Payment Plan account.~WCM
You guys I full of shit I'm happy that I will be finish with kak pricelock plan it just give problems.
Dstv got worse service ever. I had a old dstv smartcard that was to be close in August because it didn't work anymore because the decorder was broken n not in working condition. So Apply for the pricelock. Did got now but for some reasons my money was put on my old decorder instead of my pricelockaccount. So you stole money from me your see. This price lock is kak

Hi Burnett,
This is not what we want to hear. Let us help. Please send us your ID number and contact details so that we can assist further.~TKP
7901115178081, It won't help according to your guys I still owe R408. And according to your guys the pricelock contract I have to pay upfront for viewing for May but I didn't watch tv

Let us check your account we will revert back with feedback.~TKP
7:56AM
Welcome to My DStv, Burnett MAY
Customer No. 48485042 | [email protected] | 27609986941 Update My Details

My Accounts
Credit balance: R64,00 | View all account balances
Please note that fees will be adjusted as of 1 April 2018. View DStv Fees for 2018

My Viewing Experience
View My Balance
Your customer number is 48485042
Main Account
R0,00
Payment Plan
R0,00
Box Office
R0,00
How to pay Transaction History
Nothing about a R408 still outstanding

Hi Burnett,
You have an overdue amount of R557 on your account. ~TJH
wat n hoop kak is, ek sal dit nie betaal julle kan maan toe vlieg
you guys are biggest thieves in this industry. Last nite it was R408 n now its R557. RB YOU ### KIDDING.
AND MY LAST STATEMENT WAS IN JANUARY 2018. WHERE ARE THE OTHERS.(FEBRUARY,MARCH, APRIL)
EK GA JULLE MA BY OMBUDS AANGEE
My Statements / Invoices

Month


Type


January


Statement


December


Statement


November


Statement

Would you like us to forward you your statements? ~TJH
YEAH BECAUSE YOUR SERVICES IT POOR. YOU STINK AT EVERY THING. I WANT ALL MY STAT MENTS SEND TO THIS EMAIL ADDRESS: [email protected]
i will report your company to the onbudsman

Okay, just a second. ~TJH

Good day

i have a dstv explorer... they keep on disco ecting my service. and they have the banking details to make a deb order... but nothing ever happens... please i need a awnser asap.. i phoned in on Saturday they said they will give it to accounts to phone back no one phoned me back.. Sunday the same... what is this with the poor customer servuce they provide us with but payments must be made other wise they just sisconect i think its phathetic... and the service that they give aswell is very poor im really disgusted with them... and this is not the first time its been going on for a long time now i need a very good explenation other wise im going to the news and Hello Peter.. maybe something will get done...thank you

I spoke to one of dstv staff or consultants in connection with downgrading of package. She was so rude, arrogant that she even hung the phone on my ear. Her name is Nandipha and the reference is 61159694-i412. Dstv its time you train your staff an employ ppl who are complaint. There are lot of jobless pple out there who are hungry for the job and who can do it better. I m so disappointed and the service is disgusting.

Good Day,

I bought the Explora price lock and I was informed that i was going to R549 at the end of the month. I called twice to confirm and i even asked them if there were sure. Then i decided to call again after the installation. i was told by the telephone operator that I have to pay R621 at the end of the month. I was surprised and wanted to know why. I was advised it was the R549 + 92 (pro-rata) +20 (insurance on the old decoder). like why didn't anyone tell me to cancel the insurance on the old decoder. while i was on a call with Lwazi he gave me the incorrect number to call the insurance, I had to call back and spoke to Marble who said they will get the insurance to call me today so, they can cancel the insurance on the old decoder. surprise again the lady that called was given incorrect information, she wanted to update my insurance on the explore not to cancel the old one. for a minute i had to pause and breath while asking myself if all those agents at multichoice were trained, so i responded to her and informed her I wanted to cancel the old decoder's insurance. then she gave me an email address that was incorrect. i had to search on the internet for the correct email address. After all the mess up they have done. they still want me to pay the R621 saying I agreed to the terms and conditions, "which terms and conditions are they referring too" , in all of my calls with the agents from the beginning no one mentioned the terms and conditions, not even an email about them. I was the one who kept asking question: like: will their be money added on my account?. the responds from Nomsa was that the amount on my old decoder will be moved to the explore and at the end of the month I will pay R549. Even today i am waiting a call from Lwazi's Supervisor because i refuse to pay R621 we didn't agree on that amount. the agreement was on R549. This is so disrespectful. I need this resolve. Imagine to be told that they will uninstall everything if i don't pay the full amount. I hate Multichoice period. reference numbers of the calls: Nomsa Ref# 80646585-i92/ lwazi Ref# 8064585-i106. and Virginia.

Neo
(Customer number: 80646585)

They need to get their information right - I am very unhappy with DSTV staff they are not helpful at all, I did not have DSTV for a few month as my decorder broke and went in for repairs on the 29th March I had sent an email requesting how much I should pay - in the meantime I have moved as well so I asked for an installation company as well - I paid the installation R450 and was told I needed to pay an overdue amount of R364.13 and a rec-connection fee of R50 + a pro-rata amount of R141.97 + R24.68 = R1030.78, I have been with DSTV for a while and I know I have to pay my monthly subscription however who on earth wants to pay for DSTV for a few days it just does not make sense, why did they not give me my full amount when I asked for it where am I suppose to get an additional amount of R599 on the 16th March - when my pay date is the 30th March - You have disconnected my account and yet when I went to pay DSTV your email staff told me to pay R630 when I got to the shop to pay they told me to pay R580 NEVERTHELESS I paid R630 now you disconnect my DSTV and I get told to pay on the 7TH when it is not even my pay date - I am very disappointed in the service I have received and feel this is unethical. PLEASE LOOK INTO THIS MATTER AND GET A MANAGER TO ASSIST ME!!!
YOU CANNOT FORCE SOMEONE TO PAY WHEN IT IS NOT THERE PAY DATE!! I have sent emails backwards and forwards.

Good day

Bring back Glow Tv only channel worth while watching

Good day paying every month full package and wants to know reason for taking off Glow tv. The only
Channel that I watch because nothing of interest and only repeats. I considering closing my account with Dstv and change to Overview HD for they are veiwing it and its free. If they can offord to view it whats wrong ith Dstv where we pay a lot of money for crap..

i have a big problem with the price lock that I took with multi choice.I was told at sale stage that it's a debt Oder package to my surprise last night I was told my account was changed to cash . And I was never informed of that,I only found that out last after 2 months of calling and asking why are you guys not taking your money from my account on the day that we agreed on. To make things worse I'm being told by the agents that I need to pay for all the months they were not taking money from my account . I never told anyone to change my payment method to cash and I was never informed not even once that my payment method was changed to cash so now why must I be the one to pay for the messing up of multi choice.

Last month I deactivated my extra view and paid R365 for the compact package, the my services we disconnected. I called and it was reactivated. Then it was disconnected again and told I am owing for pro rata on both decoders, again my service was reconnected.

Please look into this considering that I had to call on both occasions using my airtime and decided to cut my losses as no one was willing to assist me.

How do I get charged pro-rata on something I paid for in full????????? How much is the pro -rata on the family package. As it sits now 3 reconnection fees of R50 raised on my account. How possible is this?????

Please fix this urgently as this is just a rip off. Please advise on the below should you NOT be able to assist with this.

1. Where or how I can get rid of my decoder and Dish.
2. How do I stop receiving Sms's and E-mails?

You really need to look at your service before you lose your clients to Streaming and Downloads.