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Multichoice DSTV

South Africa

Consumer complaints and reviews about Multichoice DSTV

Charles Edwin Moore Send email
 
Apr 1, 2018

Poor service

I have wasted all my airtime in trying to contact Multichoice and being put on hold and was told that they would call back as well as sent them a email with my contact details over a week ago and have still not received any call or feedback!
Mokgethi1 Send email
 
Mar 28, 2018

Payment made

Dear dstv

I just brought an explorer and I have a compact they both on my name...the problem is the explorer is playing well but the compact doesn't play though I paid R602 on 27 Mar 2018 for explora and R391 compact decoder on 28 Mar 2018 I used ref 70413585 for compact decoder please reconnect.

Regards
Peter mabina
Antheal Send email
 
Mar 28, 2018

Content

Music channels 327, 326, 325, 322,321,320 only play Africa music which is annoying because there are 4 music channels dedictated for local music already TRACE URBAN SHOULD BE INTERNATIONAL MUSIC ONLY OR PLAY LESS LOCAL MUSIC.
Sivuyile Dyonase Send email
 
Mar 22, 2018

Stopped DStv

My DStv account was stopped but my due day is 05 April 2018. Why is that happening?
Riana001 Send email
 
Mar 20, 2018

Repeat shows zee world

Stop showing shows which we already paid to watch like krishi, sacred ties, promise.Show all this stuff on the weekends.Show proper stuff monday to friday like the old zee world.Where is twist of fate season 2? The new zee world 7 days a week is making dstv weak.Please do something about this.
Qwerty20 Send email
 
Mar 18, 2018

Incompitent stuff

I called in on the 7th I spoke to a thabiso, I informed him that I now get paid on the 25th instead of the 7th he confirmed twice that I didnt have to any amount on the 7th then in the 25th I will pay the prorata and the montly subscription, on the 15th I reaceived an sms that my connection is being disconnected, when I called in I spoke to a supervisor by the name of nthabiseng she asured me that because this was a fault on multichoice side they will reconnect my service but the system might disconnect me again, if it does she advised me to just call and asked to be recognected again as she will leave comprehensive notes in my account, now 3 days later I have been cut off and I called in I got through to a Lebogang, she was so rude and incompetent, told me with an attitute that there no notes in my account.

Multichoice staff is so incompetent, the service is disgusting to say the least.

Thuli
0606976317
Janick Send email
 
Mar 13, 2018

Unresolved account

In September 2017 I Paid up my account, i then continued to pay my monthly subscription. Up todate, my account has not be resolved from Multichoices side. I'm being told i still owe over 2000 rand. i cant understand how they got to that amount it i squared the account on the amount they gave me in September. i have spoken to a number of consultants and have sang the same song every two days(system turns off my dstv) for the last 7 months.

I am so fed up with this rubbish. I have sent a number of people every single proof of payment i have made.
HOW DO I SORT THIS OUT??????

I'm also so tired of the repeats on dstv, is it really worth having dstv?
cornel Send email
 
Mar 8, 2018

apply for acc

ek doen dit in afr want ek is nou keel vol gesukkel en betaal en dit in eng en dan kry j geen antw nie so dalk in my eie taal sal dit lewe kry...

ons het januarie die 19de aandsoek gedoen vir 79 en die price lock vir 959. ons het met gesukkel die een box van 79 gekry maar nie die ander een nie. toe begin ons bel en die een na die ander kan nie help nie hulle dra geen kennis nie. so na baie oproepe word daar gevra vir n nuwe rekening oop maak wat gedoen is en daar is nog steeds niks aan dit gedoen nie.

dan kry j ongeskukde mense daar ook.
so na 2 maande kan dstv multichoice hul goed druk sal middle man gebruik.
die 870 wil ek terug he wens hul steel van n mense se tyd airtime en dan daai geld op rekening ook

Cornelia Aucamp
Lucille01 Send email
 
Mar 8, 2018

Payment

I payed my account on the 23rd of February 2018, the amount I payed was R960.00.
Just to get an sms stating that I must pay n futher R525.00 to stay connected for the month of March 2018.

This is really Ridiculous, why must I pay extra to view for the month of March.
When I called the call center the lady was so rude and was full of excuses still my DSTV was suspended today 08/03/2018.

If more of us can just stand Together and not pay for a whole month I am sure we will get better service.

Please note that I did call and notify DSTV (Multichoice) that I would not be able to pay my subscrition for the month of February2018 and will only make a payment on the 23rd of February 2018 and then only my service can be reconnected.
Now again I must pay I wonder who needs a bonus.

Very bad service from such a big world wide company.
I am sure there will come nothing of my complaint
Inez Send email
 
Mar 2, 2018

Account Harassment

Please will you people stop phoning me regarding my account!! I cancelled my subscription with you in September 2017.

And yet your incompetent staff keep on phoning, giving missed calls, hanging up when i answer or hanging up after i tell the caller i have cancelled.

This is super unprofessional!!!

Your staff also needs attention, maybe give them proper training or try to hire competent staff!! Staff members that can actually work with the public, staff members that can actually do their job because they get paid to it and staff that can update records and systems correctly.

I will not hesitate to escalate this matter to the person of highest capacity should this harassment continue.
Dries Send email
 
Mar 2, 2018

multichoice

Multichoice contacted me several times for a free explora decoder. They promised me there will be no increase in my monthly payment. Now suddenly there is an increase of R200-00. There is no way to reach multichoice by phone. I want an explanation from them.
Cornette Nel Send email
 
Mar 2, 2018

Terrestrial

Whatbhappen last night why was Waterfront not last night on mnet terrestrial when will it be on this week it was not at all on mnet
Cornette Nel Send email
 
Mar 2, 2018

Terrestrial

Why was Waterfront not at ten o clock last night on mnet terrestrial what happened. Not even later this makes us sick if dstv just make changes as they want to
Feemo Send email
 
Feb 28, 2018

DSTV Price lock experience

Ive had a price lock experience for 2 years for R899pm with an extra-view setup and came to an end upon expiration.The consultant called asking if i would like a new price lock experience or continue with the old package with the monthly rates.

I opted for the new price lock experience costing R959pm for the next two years, They have delivered the new decoder in the month of December 27th to be specific. Debit order dates are the 1st of each month. Come January a pro-rata debit order has been charged for the new decoder and the old one simultaneously of which is correct.

The decoder was installed in the month of January with the new price lock of R959 and the old one came to an end, but surprisingly the 1st of February a debit order of R1646,46 has been debited as opposed to R959 . I called in to query this and they have told me that i have an outstanding balance on my previous price lock account and was due so charged me on that.

I explained hows that possible if i have been up to date with all payments and that when the new decoder installed with extra view and each month debit orders have been made and when the new decoder was installed i called in post the installer calling to notify of the installation and to activate the new decoder with the extra view and to cease the old price lock .

To date i have called and spoken to a number of consultants to query as to the overcharge on my account and to credit my account and going forward one account is active.

The old account has been closed and just one account is on file but the credit that i have due to the overcharge has not been addressed, journals have been raised and finance rejected due to insufficient evidence WHAT SHOULD THE EVIDENCE OR SUPPORT BE ?????

So DSTV i humbly ask to sort out your systems an refund my money and to all of those customers that had the same issue

Faheem Mayet
Customer account number : 4660310
076 809 5158
Abdul001 Send email
 
Feb 26, 2018

Zee world

1st dstv brings back Krishi....Then 7 days a week...come on we got better things to do than that....Now dstv brings back sacred ties @ 8pm... Really something that has been being finished along time ago.,..so we pay to watch the same shows again.Where is twist of fate season 2.... Dstv is ripping us off...
willempacker Send email
 
Feb 26, 2018

repeat

why are you repeat on differ channels al the time please explain.is there not anoth channels to repeat this is going worewer
lmodise58 Send email
 
Feb 22, 2018

DAYLIGHT ROBBERY

Multichoce does not know ho9w to treat their customers .
They cut off your subscription anytime they feel like and expect your to pay reconnection fee every time like what the hell.
After I was cut-off , I managed to pay R300 in the 17 which is right in the middle of the month then after 4days of paying they disconnect me again saying I have an outstanding balance and that cannot be billed to my next month balance . So basically I paid for my money for nothing a ehole R300.00 . After countless calls trying to negotiate with them they still refusing to reconnect my services saying I must pay the outstanding balance plus reconnection .
THUS IS DAYLIGHT ROBBERY YOU CAN KEEP YOUR SERVICES . THANK YOU VERY MUCH .
Adrohan Send email
 
Feb 20, 2018

DSTV STEALING MONEY

We have had packages on our name for two price fixed packages that we could pay off DSTV Exploras over 2 years. DSTV never changed the packages when it was due to expire one in April 2017 and one in November 2017 to fall back to our normal rate.
We disconnected one of our DSTV subscriptions in August 2017 and DSTV still charged us and we pulled back the debit order after DSTV have confirmed the mistake on their side and listen to the call recording when we requested to put the service off. The assist person on the phone told us to pay XXX amount at Pick n Pay and all will be fine. The next month our debit order was huge and our services for one DSTV was off and disconnected. We rectified it again and again and again and since then they are overcharging us with more than R600 a month an disconnecting our channels saying our account is in arrears and when they see it is their fault again they charge us R50.00 to activate our channels again. We are paying for incompetent peoples faults. Not even a manager or finance person is able to recon our account. One payment we did at Pick n Pay doesn't show on DSTV side. We have asked nicely, been mad, cried and begged. DSTV is stealing money!!!!
RG001 Send email
 
Feb 20, 2018

suspected fabricated Accounting Problems

DSTV makes additional money when you phone them to rectify an accounting problem. I have loaded R555.48 onto the account, which was somehow not picked up by DSTV system. Very strange that I have done the payment exactly the same as always before and actually a day or two later loaded R20, again the same way which then reflected on the account. The best is that you are double charged on the phonecall a when phoning DSTV when notifying them of an accounting hickup. The phone call cost almost 10% of the total payment. Very good income to DSTV! So why not program this kind of accounting glitches into the system so every month DSTV can have 1% of the customers phoning them to make extra income.
outstanding balances on the selfhelp account, when phoning in or when getting messages on the decoder are also not always the same value. And if you read your account statements it is also very complicated to understand.
Investors should invest in DSTV, they are are extremely sly in the money making business.

DSTV - prove us wrong - make the phone calls to your accounting office free of charge from all phones and make your accounting system work properly over all platforms.
DSTV account nr. 61996951
sundrikap Send email
 
Feb 19, 2018

transfer of deceased husbands decoder

my husband passed away in December 2017. i want to transfer the decoder onto my name and start paying for the subscription as family members are willing to help me pay the monthly installments. but i was told by cc that there is an amount of R5926.02 outstanding.

is there any way that i can get help as i can not afford to pay that amount outstanding and i wasnt aware that the account was in arrears.

family is willing to help me but they wont be willing to pay any outstanding amounts. we dont have much money as my husband didnt leave much for us to live off.

please is there any way that DSTV can help us to have the services reconnected and i can start paying from march?

please please please. im trying to do this to help my kids get some kind or normality back in their lives as losing their dad has left such a void and i dont know how to help them.

sundrika
repeatmad Send email
 
Feb 19, 2018

Repeats

I am also sick and tirded of the repeats upon repeats. And then I just got the mail for the increase in fees (what a cheek). I used to love Kyknet, but how many times a week must you watch Ouboet en Wors, Parlement Parlement etc. This is daylight robbery. Then on 80% of the sport channels you show soccer. I hate soccer. Why not change at least on one totally alternative sport like you used to do in the "olden days" Show some darts, snooker etc. Really people how many more repeats of the programs that are showing now must we see. I think I saw some of them when I was still at school. And you don't want to know how old I am now. Even the nature programs starts with repeats
Karoki Send email
 
Feb 17, 2018

Paid received no service

I have paid, you have not delivered. I called to complain, I was asked to pay your service crew so they can fix the issue. Is that how you are supposed to work? You take your customer's money, deliver bogus installation and then expect your customer to pay you to fix your problem. Your customer service department is unresponsive. For three weeks I have received no solution, other than to pay your crew to fix the issue. If I knew then, what I know now, I would never have entered multichoice offices to subscribe. You are a disappointment.
marius072 Send email
 
Feb 16, 2018

poor customer relations

I was applied for a Explorer decoder via the pricelock promotion Multichoice offers to the public on 29 January 2018. On the same night the operator informed me on the phone and a SMS was sent to me saying my application was approved and I will be getting my Decoder delivered to me with in 3 days. I was asked to forward some required documents to the offices of Multichoice which I did on 30 January 2018. After the 3 days lapsed I called to find out what was happening. I was given a few diffrent stories by all the people I was transfered to. On 9 th February I was informed via mail ( ref:38956396) that the required documents ( sent on 30/1/2018) was still outstanding. i resent it once again. On 15th February ( ref: 97360670 I am told it was esculated again and I can expect satisfaction the next day. on 15th February I receive anoter mail( ref:38956396 [#9717301], that Multichoice require my ID and proof of salary, (sent through before 2x).On 16th February, again a mail asking for my documents to be sent through so my decoder can be delivered in 72 hours. WHAT!!!!!
Where is all the documents sent through already gone too?

I wonder will I get this decoder? If I get it will it be in 2018 still?
musmar Send email
 
Feb 15, 2018

Deactivation of service

I was on compact package and paid R130 and requested a downgrade to the R99 package. That was done. The next day my service was deactivated. On enquiry I was informed that I still owe a further amount plus reconnection fee. Need clarity on that!
linda123 Send email
 
Feb 13, 2018

Poor service

Good day to all,

I want to lay a complaint still till today no one did arrange to bring/deliver our DSTV Explorer as promised.

A consultant contacted me in November, because I'm a loyal customer I qualify for a DSTV Explorer with a locked in price for 2 years for an amount of R 759.00 and I have to arrange for a debit order. So all the documents was sent through and now a debit order went off from my bank account with an extra amount of R80. The total amount deducted from my bank account was R838.00 instead of R 759,00. According to a lady in your call centre she said it was because we changed the debit date from the 31st to the 1st of every month,(I didn’t change the debit they did ask me what date they should deduct I said the 1st) we always paid cash for our premium, also if you take the explorer you have to pay extra for PVR, what is special then to have this, Explorer? This is unacceptable. Was this just a sale to change do method of payment to debit order? Was this the catch? I wouldn’t accept this deal if it wasn't beneficial, this was false selling, do you do this to all your customers?

How many phone calls must I make and mails must I sent to resolve this.

If this matter is resolved in 24 hours I will cancel my debit order.

Urgent feedback would be appreciated.

Thank you

Linda 0824713029

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