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Multichoice DSTV

South Africa

Consumer complaints and reviews about Multichoice DSTV

RG001 Send email
 
Feb 20, 2018

suspected fabricated Accounting Problems

DSTV makes additional money when you phone them to rectify an accounting problem. I have loaded R555.48 onto the account, which was somehow not picked up by DSTV system. Very strange that I have done the payment exactly the same as always before and actually a day or two later loaded R20, again the same way which then reflected on the account. The best is that you are double charged on the phonecall a when phoning DSTV when notifying them of an accounting hickup. The phone call cost almost 10% of the total payment. Very good income to DSTV! So why not program this kind of accounting glitches into the system so every month DSTV can have 1% of the customers phoning them to make extra income.
outstanding balances on the selfhelp account, when phoning in or when getting messages on the decoder are also not always the same value. And if you read your account statements it is also very complicated to understand.
Investors should invest in DSTV, they are are extremely sly in the money making business.

DSTV - prove us wrong - make the phone calls to your accounting office free of charge from all phones and make your accounting system work properly over all platforms.
DSTV account nr. 61996951
sundrikap Send email
 
Feb 19, 2018

transfer of deceased husbands decoder

my husband passed away in December 2017. i want to transfer the decoder onto my name and start paying for the subscription as family members are willing to help me pay the monthly installments. but i was told by cc that there is an amount of R5926.02 outstanding.

is there any way that i can get help as i can not afford to pay that amount outstanding and i wasnt aware that the account was in arrears.

family is willing to help me but they wont be willing to pay any outstanding amounts. we dont have much money as my husband didnt leave much for us to live off.

please is there any way that DSTV can help us to have the services reconnected and i can start paying from march?

please please please. im trying to do this to help my kids get some kind or normality back in their lives as losing their dad has left such a void and i dont know how to help them.

sundrika
repeatmad Send email
 
Feb 19, 2018

Repeats

I am also sick and tirded of the repeats upon repeats. And then I just got the mail for the increase in fees (what a cheek). I used to love Kyknet, but how many times a week must you watch Ouboet en Wors, Parlement Parlement etc. This is daylight robbery. Then on 80% of the sport channels you show soccer. I hate soccer. Why not change at least on one totally alternative sport like you used to do in the "olden days" Show some darts, snooker etc. Really people how many more repeats of the programs that are showing now must we see. I think I saw some of them when I was still at school. And you don't want to know how old I am now. Even the nature programs starts with repeats
Karoki Send email
 
Feb 17, 2018

Paid received no service

I have paid, you have not delivered. I called to complain, I was asked to pay your service crew so they can fix the issue. Is that how you are supposed to work? You take your customer's money, deliver bogus installation and then expect your customer to pay you to fix your problem. Your customer service department is unresponsive. For three weeks I have received no solution, other than to pay your crew to fix the issue. If I knew then, what I know now, I would never have entered multichoice offices to subscribe. You are a disappointment.
marius072 Send email
 
Feb 16, 2018

poor customer relations

I was applied for a Explorer decoder via the pricelock promotion Multichoice offers to the public on 29 January 2018. On the same night the operator informed me on the phone and a SMS was sent to me saying my application was approved and I will be getting my Decoder delivered to me with in 3 days. I was asked to forward some required documents to the offices of Multichoice which I did on 30 January 2018. After the 3 days lapsed I called to find out what was happening. I was given a few diffrent stories by all the people I was transfered to. On 9 th February I was informed via mail ( ref:38956396) that the required documents ( sent on 30/1/2018) was still outstanding. i resent it once again. On 15th February ( ref: 97360670 I am told it was esculated again and I can expect satisfaction the next day. on 15th February I receive anoter mail( ref:38956396 [#9717301], that Multichoice require my ID and proof of salary, (sent through before 2x).On 16th February, again a mail asking for my documents to be sent through so my decoder can be delivered in 72 hours. WHAT!!!!!
Where is all the documents sent through already gone too?

I wonder will I get this decoder? If I get it will it be in 2018 still?
musmar Send email
 
Feb 15, 2018

Deactivation of service

I was on compact package and paid R130 and requested a downgrade to the R99 package. That was done. The next day my service was deactivated. On enquiry I was informed that I still owe a further amount plus reconnection fee. Need clarity on that!
linda123 Send email
 
Feb 13, 2018

Poor service

Good day to all,

I want to lay a complaint still till today no one did arrange to bring/deliver our DSTV Explorer as promised.

A consultant contacted me in November, because I'm a loyal customer I qualify for a DSTV Explorer with a locked in price for 2 years for an amount of R 759.00 and I have to arrange for a debit order. So all the documents was sent through and now a debit order went off from my bank account with an extra amount of R80. The total amount deducted from my bank account was R838.00 instead of R 759,00. According to a lady in your call centre she said it was because we changed the debit date from the 31st to the 1st of every month,(I didn’t change the debit they did ask me what date they should deduct I said the 1st) we always paid cash for our premium, also if you take the explorer you have to pay extra for PVR, what is special then to have this, Explorer? This is unacceptable. Was this just a sale to change do method of payment to debit order? Was this the catch? I wouldn’t accept this deal if it wasn't beneficial, this was false selling, do you do this to all your customers?

How many phone calls must I make and mails must I sent to resolve this.

If this matter is resolved in 24 hours I will cancel my debit order.

Urgent feedback would be appreciated.

Thank you

Linda 0824713029
Marika Send email
 
Feb 12, 2018

EXPLORER EXTRA VIEW NO HELP

We purchased the extra view decoder, got home and was only told afterward that we needed to buy another Extra view decoder or we can only have one extra view. We left it with only one extra view as the extra decoder would cost a lot. A year later we thought lets get the 2nd extra view for my son. We were told by DSTV to buy a small HD decoder, we bought the decoder and no one could help us connect. Then we where told we need another HD decoder because the other Silver decoder wont work. We went and bough another one. Called DSTV again and they couldnt connect us. Now we are stuck with two new decoders and but no extra view. No one can give us an answer , we spend 3hours on the phone to DSTV, they promise to call back but never does.DISGUSTING!!!!!! We pay a fortune for extra view but dont have it. What do we do now, DSTV got the contract and now they couldnt care a DAMN. Maybe it is time to go to the consumer board.
Darryl Send email
 
Feb 11, 2018

Absolute rubbish shown and repeats upon repeats

Dear DSTV,

We are really getting sick and tired of the repeats on your channels! You will be losing loyal customers with the rubbish you play. We are tired of the BIg Bang Theory and My Wife and Kids which have aired on multiple channels at different times. I am a premium subscriber purely for the sport aspect. If someone figures out how to stream sport then its goodbye from me DSTV! Stop wasting money paying for rubbish Gupta channels (possibly getting involved in corruption in the process) and spend that money acquiring quality shows and more relevant content for your loyal customer base! Losing Animal Planet from your bouquet was a mistake. Your pop up channels are rubbish also! Again the sport is the only reason for keeping the premium package, and you know this hence your exploitation. Please take note of the complaints. You will soon be having a much smaller piece of the cake if this continues!
Danie Nortje Send email
 
Feb 9, 2018

Repeats

Pls stop showing so much repeats of one program. As much as 4 times a day is crazy. Also what does Ice road truckers have to do with history. Why is it on History channel.Please be relevant. American this and American that. Stop showing rubish.
Melanie Boshoff Send email
 
Feb 7, 2018

DSTV

I have been billed for Showmax subscription, but am a DSTV Premium subscriber. I have been charged the correct rates for just under a year now, and all of a sudden, I am charged this extra amount in January. I have called twice for a credit, just to find out that the first request was not even followed up. On my second call, I was told that they would logg it, but that it is not really their problem. I should contact showmax for a case number.
As far as I am concerned, I have a contract with DSTV, and not Showmax. DSTV also constantly advertise that Showmax subscription is free for Premium clients - so they are offering the service/discount. Why should I contact Showmax ? I want my money back !
Second call's reference: 20383194-I67
lourens Send email
 
Feb 7, 2018

poor service

paid amount showed owing reconnected service just to have it suspended after 7 days and told i need to make another payment and fisrt payment was not enoughf .and then get told by customer service line operator that why did i only pay the amount that showed and not pay more if i had any other option i would gladly not ever use the service of multichoice ever again .
Mandla John Send email
 
Feb 7, 2018

THIS MUST BE A JOKE

I contacted customer services on Monday the 05th after knocking off and found my DSTV PRICELOCK suspended. I immediately took my phone & call your call centre which the lady that was helping me said she will take the matter up for investigation, and she promised to call me on Tuesday the 06th after 15:00 as she will be doing nightshift. NO call was received till I called back around 20:00 the other consultant explained differently from what I was told on Monday. So according to me I'm not been taken seriously a DSTV customer as a results I would like to cancel my PRICELOCK plan and go back to compact as I have never experience this problem before. Or is either you resolve this as ASAP as I don't owe you cause no one of your consultant can explain where does that R724.91 cames from, that you says I am owing.

M.J Thokwana
082 511 1022
Fanie Send email
 
Feb 5, 2018

RUBBISH RUBBISH RUBBISH AND MORE RUBBISH

DSTV PLEASE STOP SHOWING SO MUCH RUBBISH ON ALL YOUR CHANNELS WE PAY A LOT OF MONEY TO WATCH THE JUNK THAT YOU DECIDE TO AIR, AND IVE NEVER SEEN SO MANY REPEATS. PLEASE WAKE UP BEFORE YOU LOOSE ALL YOUR CUSTOMERS 0763981273
gdolivier Send email
 
Feb 3, 2018

Future programming insensitive

Promotional advertising for an up coming series depicting super heroes fighting against the nazi third reich.
Auschwitz entrance sign shown” Arbeit Macht Frei” how can Dstv even consider airing this series!! Insensitive to the nth degree.
Genocide was committed here!! The programming sourcers and management must explain how this happened.
Due to be aired from the 28 Feb
ShellyRiddin Send email
 
Feb 2, 2018

DSTV ADVERT

as a small business owner, i am disgusted that DSTV would advocate that staff should firstly be on their phones at work and secondly use work resources such as the office wifi to stream their own personal entertainment, Businesses be they big or small pay for wifi and spend a lot of money putting in expensive wifi connections in order to be able to meet clients need and then staff are encourgaed to use this resource for personal entertainment, I am appalled that a company like DSTV would advocate this. Where are small businesses suppose to go with this when staff want to sit on their phones during the day while they are suppose to be working and meeting the needs of the clients, and YOU at DSTV maybe a client of ours in your personal lives and experiencing bad service from us and then will have the audacity to complain about our service, while you advertise and advocate ENTERTAINMENT in the workplace. It is Appalling!
Bernise Send email
 
Jan 26, 2018

Bad services

Poor service no link on payment
They camstag still looking for a sept payment that i did pay but cant find that payment and now they switch me off every 4 days for no reason.can i plz ask who ever got the same problem to contact me on 0727203164 for now i had it and gonna take exstra steps and take them to caurt. They just give poor servise all the time
Bernise
0727203164
WynandD Send email
 
Jan 23, 2018

WHY ONLY SOCCER and then REPEATS, REPEATS, REPEATS AND AGAIN REPEATS !!!!!

SOCCER, SOCCER, SOCCER and more SOCCER !!!!!!!

Can you guys please stop this shit of showing SOCCER over and over on 10 channels every single day !!!!!!!! Stop STEALING our MONEY !!!! You get your money every month and still you choose to ignore your CLIENTS NEEDS !!!!

You have 3 channels permanently on soccer now another 8 channels get added !!!!!!! You have 3 channels every day 7 days a week for 4 weeks and for 12 months........AND don't even think of giving the excuse that it is the only HIGH DEMAND SPORT !!!!!!!

If you don't know how to do your job get out!!!!! Give someone the chance that knows how CLIENT SATISFACTION WORKS and how to improve DSTV client services as there are currently NONE !!!!

I have logged 10 complaints so far and still YOU DO NOTHING !!!!!!!!!!!!!!!!!!!!!!!!!!!! We as your clients just get IGNORED

Just remember, DSTV survives because everybody is paying you............but as soon as everybody starts cancelling their subscriptions, then I would like to know what DSTV is going to do. Our world is at a point where you have to turn every cent around. I hope you have a recovery plan in action as you are going to beg your clients one of these days not to go.

Please prove your clients wrong, and start doing something !!!!!!

Wynand
072 267 7988
tersia Send email
 
Jan 8, 2018

Overcharge on dt order

R8161.35 was debited from my account ( in stead of 1044.85). I contacted customer services, they promised that someone from accounts dept will phone me back within 48 hours. No phone call received ... I phoned them again and again they promised that someone will phone me back before the end of day and that my money will be refunded within 3 days. No phonecall or refund received since. Seems like DSTV stole my money....
Call ref nr 26267218I82
Lindo1990 Send email
 
Jan 5, 2018

Payments not linked to my account

I have called DSTV multiple times regarding my DSTV being blocked every 4days. when I receive that SMS saying my account has been blocked because I haven't made payment my face turns red because of incompetent DSTV consultant promising to resolve the problem. Apparently my payments cannot be linked to my account, I don't know what the payments department is doing but my problem is never escalated. the last case number I received was #9583208 which itself was escalated to the wrong department. DSTV is a joke, I am just waiting for that SMS again notifying me that my services are blocked so I can go cancel my subscription demand a refund and never recommend this company!!!!!!!

Email: gambu4zn@yahoo.com
cell: 0766720012
Lindo1990 Send email
 
Jan 5, 2018

Not Linking my payments to my account

I have called DSTV multiple times regarding my DSTV being blocked every 4days. when I receive that SMS saying my account has been blocked because I haven't made payment my face turns red because of incompetent DSTV consultant promising to resolve the problem. Apparently my payments cannot be linked to my account, I don't know what the payments department is doing but my problem is never escalated. the last case number I received was #9583208 which itself was escalated to the wrong department. DSTV is a joke, I am just waiting for that SMS again notifying me that my services are blocked so I can go cancel my subscription demand a refund and never recommend this company!!!!!!!

Email: gambu4zn@yahoo.com
Cell: 0766720012
Braam83 Send email
 
Jan 1, 2018

Exstra billing

I have phone dstv because i was paying R 970 a month for my premuim package.they told me i get penaties for paying on the first of every month but on sistem shows 27 my debit order goes off but i dont have any debit order on my account only cash, then the operator tells me i not there problem and i have to pay no matter what dstv is quick to disconnect your service but there service is real bad and a bunch of incompitent personel.so i am still waiting them to phone me back and still nothing
Clyde Hewitson Send email
 
Dec 28, 2017

Unallocated DSTV SUBSCRIPTION

Ive made a payment for my Dstv subscription via cellphone banking on the 23 December 2017.Ive made numerous calls and numerous emails.I sent proof of payment.I explained also that I added DSTV SUBSCRIPTION as a bank approved beneficiary.I also gave the reference used but to no avail the amount of R874 has still not been credited to my subscription account.Im lost for words that your staff cant allocate my funds and they are sending me around in circles.Please could you sort this out.Clyde Hewitson chewitson@ombud.co.za 0823195857
Honiball Send email
 
Dec 23, 2017

incapable of fixing a self inflicted error

Call logged for the 5th time - same issue
ref: 4553 9606 / 77

Besides the fact that this happens when we have plans spending the night in front of DSTV channels. Kids had friends over, spend a lot of money each time on holding while they sorting the error out, with only immediate solutions, then the system cut of my DSTV ever 3-4 days since the day we had the multiple decoders installed

we spend a fortune to have multiple users, they charged us for all 3 decoders at 1st

After having it fixed at a local branch we still experience cut offs every 3-4 days.

This is absolutely rudiculous that nobody at your company is capable of fixing it permanently

in my last call I logged I specifically asked to have this investigated as it does not help just connecting us again again and again. It is inconvenient

I would like to have a refund for all the unecassary time and effort spent to have this resolved and a free month service for all the breakups. if this occur after the 26th again, I would like to have a refund for another full month and will have Carte blance investigate. I also will report to consumers act

please do have this fixed by 7h00am, 23Dec2017.

This was actually the reason why we chose to have multiple views over Dec2017 - and this is now the 5th time we are unable to view
Honiball Send email
 
Dec 23, 2017

incapable of fixing a problem

Call logged for the 5th time - same issue
ref: 4553 9606 / 77

Besides the fact that this happens when we have plans spending the night in front of DSTV channels. Kids had friends over, spend a lot of money each time on holding while they sorting the error out, with only immediate solutions, then the system cut of my DSTV ever 3-4 days since the day we had the multiple decoders installed

we spend a fortune to have multiple users, they charged us for all 3 decoders at 1st

After having it fixed at a local branch we still experience cut offs every 3-4 days.

This is absolutely rudiculous that nobody at your company is capable of fixing it permanently

in my last call I logged I specifically asked to have this investigated as it does not help just connecting us again again and again. It is inconvenient

I would like to have a refund for all the unecassary time and effort spent to have this resolved and a free month service for all the breakups. if this occur after the 26th again, I would like to have a refund for another full month and will have Carte blance investigate. I also will report to consumers act

please do have this fixed by 7h00am, 23Dec2017.

This was actually the reason why we chose to have multiple views over Dec2017 - and this is now the 5th time we are unable to view

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