Submit a Complaint

Multichoice DSTV

South Africa

Consumer complaints and reviews about Multichoice DSTV

PCLVNIEK01 Send email
 
Oct 7, 2019

No response to account query ongoing

I activated our holiday home decoder from 29 April 2019 to 5 May 2019. The online DSTV-now gave me an error when I wanted to do the activation online. I phoned the call center and activated the decoder. It ended 1 day earlier on the 4th of May so yet again I had to phone and ask to extend it for 1 day. At end on June 2 debit orders went off my account and Multichoice changed us for a full month iso 7 days. After multiple phone calls and going to Mutichoice in Randburg personally sitting in the queue and spending 1 hour 15 minutes in the customer service centre, My account query is still not resolved, I now have a reference number. The agent said he could se an escalation about the query, but nothing was done about it for more than 3 months. No wonder DSTV is losing so many customers. I have no logged 6 conplaints and my account query has not been resolved.
MD Seemola Send email
 
Oct 6, 2019

Poor Service

I starting having two explorers on my account from November 2018 on different subscription (family & access) however with PVR option on both. My account was R592 on August before 09th August 2019 after I upgraded the access decoder to compact and paid R131.61 prorata. For September my subscription was R854 which I paid on 19 August 2019. The September 12 I received an sms stating that I must R358.13 as my account was overdue. I emailed Multichoice for clarity and the response was that the was a reversal hence I need to pay that amount. Which prompt me to call in customer care to understand what Multichoice meant by a reversal since I paid them through EFT and I don’t have a debit order option. This conversation went back and forth from 12 Sep, 15 Sep 08:55 (Olwethu), 22 Sep 09:51 (Shannon and Amanda-supervisor) and the calls lasted an hour plus. Shannon and Amanda-supervisor on the 22 Sep assured me that this was resolved and my account will be active till 15 Oct 2019. To my surprise when I returned from my trip on the 06 Oct 2019 the compact decoder’s service is active without PVR option and the family decoder was de-activated. I then called Multichoice and on their voice prompt it stated that my service is active and the amount due is R785 due on the 06 Oct, I then opted to speak to a consultant (Siphesihle) who kept explaining that my account has two due dates which was the 06 and 15 of every month and when I asked him how is that possible when I have one account for two decoders and how do they decide to split my decoders payment. He was not making sense, I then requested for his supervisor and after putting me on hold he came back saying his manager was not available to take my call. I asked him to request the supervisor to call me with no luck hence this compline. I have all my POP and they don’t reflect what Multichoice hence on their systems.
Tiffany072 Send email
 
Oct 3, 2019

disgusted - Terrible service from DSTV

i have called numerous times since 29th of August for DSTV to rectify my account but to no avail.
they have been charging me for 2 decoders Premium instead of one. i keep getting told someone will contact me but still to no avail. I've been told its always been escalated but to no avail. i have spoken to the so called Manager Chanel and guy in call centre by the name of Migesh which promised they would assist me but to no avail. i give up. I cant Understand what is going on there. what do i need to do to get help from someone??????????? Now i get disconnected …. I need someone to assist me please.
no manager nor Agent can assist.


my account number: 80223227
mhlaba Send email
 
Oct 3, 2019

DSTV Subscription/Re-connection Fee

I keep being charged re-connection fee all the time even when the services were NOT disconnected.

The is no professionalism, no customer service the way they speak to us as customers its very disappointing and absurd.

I have been a DSTV customer for many years and to see that this is how we get treated is disgusting.

I will NOT keep on paying re-connection fees when ever DSTV feels like it.

The Team leaders and Supervisors are very rude they even hanged up the phone. as soon as i get fiber at my house i will cancel the subscription. Infact i will be cancelling the subscription unless i get refunded for the re-connection fees.
I contacted them tonight 02 October 2019.

What is it, is it because they know they have a lot of subscribers that they can treat us like this. this really questions a lot of things about the organisation itself because you can tell what kind of a company it is by its stuff.

I want to go even higher than the supervisors up until all these bad apple are dealt with one can ever be sure probably the company is not bad is the people that answers the phones and the Leaders in the ground that doesn't care because its not them that are in the situation. I would say if it was them that were treated like this will it be fair?

I want to rate the service received by me and everyone that is a DSTV subscriber its high time we get the service we deserve as we do pay without problems.

i will be spreading this on all their Social Media platforms up until i am heard and that the phone is not hanged up on my ear deliberately.

Kind Regards,
Mhlaba
dimunam Send email
 
Oct 2, 2019

OVER CHARGE

On the 28 September 2019 Multichoice deducted R794.45 from my account and I'm on price lock R549.00 meaning my monthly premium should be R604 ( price lock + Insurance).
However for the month of September I also took Boxoffice which amounts to R35 , I called the call centre on the 29th to find out how my premium got to the amount they deducted but couldn't get assistance then I called again on the 30th spoke to someone who said she will escalate my query and someone will me but till today no one has even called me.

When I make these calls they are not free I use my airtime and still don't get assistance can I get explanation on how my monthly premium of R604 got to R794.45 and get my refund ASAP.
3394sm Send email
 
Oct 2, 2019

incorrectly billed/ Multi Choice

We applied fir the Permium package with the price lock package. Wwere told when the premium`s activated we need to just call in and cancel the compact package. This were in May/June 2019. We are billed a different amount monthly. I called to cancel the Compact package month after month. Went to the bank yesterday to reverse 2 months incorrect payment. I called the 0413952222 number yesterday, spoken to an agent and were told to go and reverse these payments, then call back today to cancel the incorrect package. I called the number again today, only to hear the can not assist me, but will logg a call to whom ever to contact me.
I did also send a email, today to complain, we told in the mail that i will be contacted within 8 hours - still no feed back.

What must I do to be assisted!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I need to cancel the one package and pay for the other!!!!!!!!!!!!!!!!!!! What is so difficult!!!! Why are people so incapable to do their work?????????????????????????????
Please assist without any further dely!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! You may email me at [email protected]
jmor Send email
 
Sep 26, 2019

The worst service ever

On the 20th of September 2019 I paid for my services and my dstv was activated, then on Monday the 23 it was deactivated AGAIN, I called your customer care center which I had to hold for 20 munites using my airtime then I was reconnected. Today 26 September its disconnected AGAIN" now I have to use more airtime to call your customer services and I'm on a price lock. Please sort this out.
Pronic Send email
 
Sep 20, 2019

Bad service for dstv

Real bad customer service from dstv. For 2 month none was able to solve my problem out . I am even tired of of calling them i am disconnected it have been awhile my no. Is 0735854289
zimbali123 Send email
 
Sep 19, 2019

SERVICES DISCONNECTED POOR SERVICE FROM CALL CENTRE

I/D 4805110553086..We were disconnected on 17/09 and was informed cash payment of R100 which was made on 7th our billing date has reversed.I have sent e-mails ..called call centre to explain we made csh payment at ackermans on 7th how can a cash payment reverse as well as on 17th our HD decoder started upgrading software after the software upgrade the thing went dead...and we were disconnected.We assumed it must had been technical glitch ,we tried clearing code via app and what up it didn't work..then e-mails were sent to call centre they only replied once to say payment reversed we must pay.I have sent 5 e-mails after that but no one cares to get back to me.I then called this morning spoke with a prson who advised me shes attending to my query I mut hold made me hold more then 10 minutes...This matter still not resolved.I want multi choice to re-connect our services ,compensate us for the 2 days lost as well as PAY MY AIRTIME AS IM ABOUT TO GO CALL AGAIN...IM EXPECTING PAYMNT OF R100 AIRTIME ..AND YOUR CALL CENTRE AGENTS AND THE PEOPLE WHO RESOLVES QUERIES ON E-MAIL ARE HIGHLY UN PROFESSIONAL AND DONT CARE ABOUT CUSTOMERS..MULTICHPICE IS DEPRIVING ME OF SERVICES THAT I HAVE PAID FOR ..I WILL SUE YOU IF THIS IS NOT SORTED OUT TODAY
Jaco Hamman Send email
 
Sep 19, 2019

BAD SERVICE

BAD SERVICE THE STAFF DO NOT NOW WHAT THEY ARE DOING. I VISITED THE DSTV WALK IN CENTRE AFTER MANY PHONE CALLS. THE PERSON HELPING ME WAS VERY HELPFULL AND TOLD ME THAT I WAS WRONGLY BILLED AND THAT I HAVE A CREDIT. 2 WEEKS AGO MY DSTV WAS DISCONNECTED ON A SUNDAY WHERE NOBODY CAN HELP YOU. I WAS RECONNECTED AND THE NEXT SUNDAY IT WAS THE SAME STORY. SUNDAY IS A LEASURE DAY AND BASICLY THE MOST IMPORTANT DAY TO WATCH SPORT AND MOVIES. IS WAS ROBBED OF THAT. I WAS RECONNECTED AGAIN ON MONADY BUT I RECIEVED A SMS AGAIN STATING THAT I HAVE BEEN CUT TODAY. I AM A VERY VERY UNHAPPY CLIENT .......PLEASE FIX YOUR MES ............ SMART CARD NO 12128681 J HAMMAN I NEED URGENT ASSISTANCE
Alainloretz Send email
 
Sep 19, 2019

Terrible Service

I have been Trying to register on the dstv app but for some reason it has my old cell number linked to my account and the customer service team can't assist me with getting it updated, therefor the otp I require to register on the app is going to a number I had 10 years ago. The staff at the call centre can not help me as the staff are untrained and have no clue. They just keep saying that the number on the system is correct. I am really beyond frustrated as I am paying almost R1000. 00 per month for a service I can not fully use and dstv don't seem to care about it. Pathetic and just the final straw for me to switch to streaming.
CandiceC Send email
 
Sep 17, 2019

DSTV PRICE LOCK

BAD SERVICE THE STAFF DO NOT NOW WHAT THEY ARE DOING AND SAYING THEY GIVE YOU THE INCORRECT INFO .......I AM ON PRICE LOCK AND I PAY R539 BY DEBIT ORDER I GOT AN SMS ADVISING TO PAY R750.50 ......WHY IF THE AMOUNT IS R539 .......FOR 2 YEARS ...................2 WEEKS AGO MY DSTV WAS DISCONNECTED NOBODY COME BACK TO SAY WE HAVE SYSTEM PROBLEMS IF I DID NOT CALL IT WOULD HAVE STAYED OF . I AM A VERY VERY UNHAPPY CLIENT .......PLEASE FIX YOUR MES ............ SMART CARD THIS IS NOT GOOD AT ALL I NEED URGENT ASSISTANCE
zoezoe Send email
 
Sep 13, 2019

DSTV multichoice

I am currently paying for 2 decoders that are on compact and by error I made a double payment in one decoder and didn't make the payment for another ,I was then in errears which led to my services being disconnected,i was advised to send proof of payment to ***********.I got a reply advising that the payment was allocated to my account,I called the call centre and spoke to a very rude Ntombikhona MdlaboseMdlalose who was not willing to assist me to a point of dropping the call in my ear. My services are still not active...Multichoice has got a terrible customer service and I wouldn't recommend it to anyone,I am one unhappy client...
seipati Send email
 
Sep 4, 2019

complains

multichoice if full of nonsense. their consultant don't know what they are doing or saying .I paid my account 3997638162 R150 on 31th of august and now there are telling me I must pay R124 on the 15th of September 2019 ,the full amount I will never ,I told them I don't want it anymore ,there are talking me pillar to post . multichoice needs competition now they think they own our money
seipati Send email
 
Sep 4, 2019

compaling about my account

multichoice if full of nonsense. their consultant don't know what they are doing or saying .I paid my account 3997638162 R150 on 31th of august and now there are telling me I must pay R124 on the 15th of September 2019 ,the full amount I will never ,I told them I don't want it anymore ,there are talking me pillar to post . multichoice needs competition now they think they own our money
MOT246 Send email
 
Aug 28, 2019

Fonechoice (HOME choice)

I have 2 phones took out with FONECHOICE, i am paying 900 and with no DATA, i skipped 2 payments on purpose because i cannot buy 2 phones without DATA,

i am now requesting my recording to confirm that i requested phones with DATA, that ridiculous, 2 phones without DATA, everyday i getting calls to say i must pay i wont need my DATA that i was promised, if i new i should have gone to Telkom because they are reasonable

Very angry with them, i even told them i want to cancel and they must collect their phones but courier failed to collect,

I have ran out of IDEAS

MR MOtsoatsoa
0769133245
thals Send email
 
Aug 27, 2019

POOR SERVICE

I have Contacted DSTV on around the 18 or 19 of this month to change the date for payment, I changed the date to last day of the month and I made sure that I ask the consultant if changing dates its not cause any problem like being disconnected during the month as I was paying on the 20th of every month the she said no my service will be active till last last day of the month so to my surprise the service was disconnected this morning and that's not what I was told so I am really disappointed and angry because clearly the person who assisted me by the name of CARMANE JANTJIES doesn't really know how the company really operate if she failed to disclose this information because clearly this is an inconvenience to my family I am even thinking I should cancel the service and try other service providers I hope they can be explain to the clients about the operation of their services unlike some one who is not well informed. I will wait for your call from your offices. Regards Thalita Contact number 0614654628 During the day 0127019327
YolandiPieterse Send email
 
Aug 22, 2019

SWITCHING OFF HOLIDAY ACCOUNT

I have contacted DSTV on 20/08/2019 to have my holiday account deactivated. I was told that DSTV are busy upgrading their system and I should phone back the following day. On 21/08/2019 I phoned again and was told that they are still busy with the upgrade and that they cannot assist me, I should phone again after 20:00. I did however phone again after 20:00 on 21/08/2019 and was told that they still cannot assist me due to upgrade. I phone again on 22/08/2019 and spoke to a VERY RUDE man and explained that have to pay pay now for an extra 3 days for the holiday account and Im not using the holiday account, he informed me that he cannot assist me. I requested where can I file a complain and he put me on hold without discussing this matter any further. This is very unprofessional from your staff. I think it is ridiculous to say the least. I will not pay an extra R81.00 for something that Im not using and cannot deactivate due to your system upgrade. I await a call from your offices. Regards, Yolandi Pieterse 079 695 7915
YolandiPieterse Send email
 
Aug 22, 2019

HOLIDAY ACCOUNT

I have contacted DSTV on 20/08/2019 to have my holiday account deactivated. I was told that DSTV are busy upgrading their system and I should phone back the following day. On 21/08/2019 I phoned again and was told that they are still busy with the upgrade and that they cannot assist me, I should phone again after 20:00. I did however phone again after 20:00 on 21/08/2019 and was told that they still cannot assist me due to upgrade. I phone again on 22/08/2019 and spoke to a VERY RUDE man and explained that have to pay pay now for an extra 3 days for the holiday account and Im not using the holiday account, he informed me that he cannot assist me. I requested where can I file a complain and he put me on hold without discussing this matter any further. This is very unprofessional from your staff. I think it is ridiculous to say the least. I will not pay an extra R81.00 for something that I'm not using and cannot deactivate due to your system upgrade. I await a call from your offices. Regards, Yolandi Pieterse 079 695 7915
YolandiPieterse Send email
 
Aug 22, 2019

HOLIDAY ACCOUNT

I have contacted DSTV on 20/08/2019 to have my holiday account deactivated. I was told that DSTV are busy upgrading their system and I should phone back the following day. On 21/08/2019 I phoned again and was told that they are still busy with the upgrade and that they cannot assist me, I should phone again after 20:00. I did however phone again after 20:00 on 21/08/2019 and was told that they still cannot assist me due to upgrade. I phone again on 22/08/2019 and spoke to a VERY RUDE man and explained that have to pay pay now for an extra 3 days for the holiday account and Im not using the holiday account, he informed me that he cannot assist me. I requested where can I file a complain and he put me on hold without discussing this matter any further. This is very unprofessional from your staff. I think it is ridiculous to say the least. I will not pay an extra R81.00 for something that Im not using and cannot deactivate due to your system upgrade. I await a call from your offices. Regards, Yolandi Pieterse 079 695 7915
YolandaNajoe Send email
 
Aug 19, 2019

Dstv Multichoice

On the 30th of July I have upgraded to Compact plus at the advertised discount of R460.00. When I checked my balance on whatsapp I notices that I am being charged R520. I called Multichoice to enquire and spoke to 4 different agents. 2 of them said the special ended 23 July. The other 2 said the special ended 31 July 2019.
I advised them that before upgrading I contact the Facebook page via the messenger service and was given a number to sms to in order to qualify for this special. I have also received a email confirming that im on the R460 discounted price. When calling for a 4th time I spoke to Sinaso and was told that I can just pay the R460 and the system would pick this up automatically.
Now my question is this, if your call centre cant pick up that I am on the R460 discounted package instead of R520, how is your systems suppose to pick this up. Clearly DSTV Multichoice has employed people who does not know what they are doing and they not even willing to assist or go the extra mile. Can Multichoice please contact me and confirm what the amount is I have to pay. Thank You.
Nikelwa17 Send email
 
Aug 8, 2019

Dstv billing

I made contact with MultiChoice to reconnect my package and also upgrade it. I was told that I have an amount of R330 that is outstanding due to a discount that was given to me incorrectly during the month of March and April. I received the SMS confirming that I qualified for a discount. I paid the difference due for my subscription at that time. Now 4 months down the line I am told that I need to pay that difference from March and April, because I was given the discount incorrectly. Why must I as a consumer suffer because of your so called system error? I refuse to make this payment and need this rectified ASAP.
phophit Send email
 
Aug 8, 2019

poor service

I paid my service in the morning I call late for activation I have to spend more than R100 airtime to be activated, the next day I woke up to disconnection again with the new outstanding amount for what I don't know I have to call again ..do I have to spend more than my monthly fee on airtime in order for you guys to assist me?
ATmartins Send email
 
Aug 7, 2019

Terrible service

I have the worst experience. I made arrangements the end of last month for the 15th and wasn't done and now my dstv is disconnected and no one is prepared to help until I have made a payment and I emailed and got a reference which said 8 working hours of which it wasn't and the day I phoned I was told I can't be transferred to the correct department but the lady I spoke to took my banking details and will escalate from her side so come today no dstv and after years of always paying on time and now with a debit order this happens and every time you get asked do you want a debit order. Customer nr ********** 5. The I get a reply of : We're saddened that you feel this way about our service. Sadly we do not have a payment arrangement facility for normal Residential accounts, as such, we're unable to help in this regard. I replied : So because your call centre stuffed up I have to pay reconnection fees and make a plan to pay today and the 15th now wonder you guys are losing clients your service is the worse because you trust someone will keep to their word and escalate for you because she can't transfer your to the department but just once proven again you can't trust anyone and I can't sit on the phone the whole day to sort out nonsense as I work long hours in a call centre and plus my husband spent R120 holding on with a agent and not getting help so what now. PATHETIC ???? And once again they said : We really cannot apologize enough for the frustration. Which department were you looking for? & Unfortunately, our services are Prepaid Anel. But you don't get it I made arrangements for a damn debit order that wasn't done and I took the ladies word for it she would escalate it for me since she can't transfer me since when can't you not be transferred to a dept. You guys service is the worst ever because since yesterday I have not been able to sort this out but no effort what so ever from dstv from one person to the next that is all that happens
AM
Anel M:
07 Aug 2019, 07:14
It is now the *th and no one had even made an attempt to contact me. I paid on Friday and it was reconnected and this morning disconnected and this after I had to make a plan to pay because I did not have the money to do so. This after an agent called me a liar that I phoned on the **th of June to set up a debit order and we spent R*** in airtime on Friday the **/** to get this sorted out with no success, I am so annoyed with this whole issue all you get with response on social media is we are sorry you feel this way, is this the way to treat your clients????? I work in a call center myself and behavior like this would not be tolerated no wonder your company is losing money. You don't even get offered some sort of gesture from your side, the answer is just no we can't help you we are not a pre-paid service and the answers you get is actually very rude, not how may I assist you, is there anything I can do for you to make the situation better, just no help from your side and the after informing the agents they can't contact me because of me working in a call center they will still tell me they can't get hold of me so never mind that they don't have listening s****s they don't have reading s****s neither because since last week Friday I have asked please phone my husband he is on the account but no why would they. You must be the first company that can't transfer a person to add a debit order, because to come back to my whole issue if my debit order was loaded like I have asked my services would not have been disconnected but you are not even taking ownership of this problem, your agent made me a liar to say I didn't phone and if I was not on pre-paid I would have sent you my itemized billing. I know this is just a waste of time because nothing will get resolved I will just have to pay reconnection fees because I am the client and I am always wrong and your agents are the best and your service excellent.
[email protected] Send email
 
Aug 5, 2019

Wrong Billing

I have 2 Decoders with DSTV, 1 Compact. 1 Premium was recently installed on the 25/07/2019. When i Installed the Premium I paid an amount of R809, but this Morning I recieved an SMS stating that my Premium has been disconnected.

I called 3 times and was told to send a POP, offwhich I did. 2nd time I was told the Billing Department will call me as it has taken the R809 Premium and has activated the Compact. Why and How would 2 different be miced up, I don't know, It puzzles me.

This is too unprofessional for a Company that we pay a lot of our hard eaned money to.

They are to call me, stil haven't.

Complaint Registration Form

    Information of the Company you are complaining about
    Subject of Complaint
    City (optional)
    Complaint Details
    Attach photos (optional)
    Confirmation code

    Submit

    Recently Updated Complaints

    Hertz Florence Airport - Unexplained charge on my credit card
    Same issue, I rented a car in September from Hertz...
    dstv multichoice - overcharged and bad service
    I am tired of been treated like an idiot.I open an account...
    Gerard Gianoli MD Ear and Balance Institute - Worse than before
    Dr. Gianoli is a one-size fits all doctor. He completely...
    Tinder - Extra charge
    I got charged 3 times One for 3 then 34 then 19 wt??
    Pch.com - Unable to play Sweepstakes,Lotto,Keno,And of her games
    Everytime I play or try to start to play ads pages...
    First Convenience Bank - Illegal charge of overdraft fee
    I checked my checking account online before and after...
    First convenience bank checking account - Illegally charged overdraft fee
    I checked my checking account online before and after...
    Carid.com - NOT HONORING THEIR ONLINE PRICE
    On 1/12/20, I ordered an air compressor online with Car...
    Florida Power and Light FPL - Asplundh tree trimming
    Fpl tree trimmers have not picked up all the mess they...
    Te-Data - Applications for compensation submitted
    I was damaged due to service interruption from 11/21/2019....

    Recently Updated Complaints

    Hertz Florence Airport - Unexplained charge on my credit card
    Same issue, I rented a car in September from Hertz...
    dstv multichoice - overcharged and bad service
    I am tired of been treated like an idiot.I open an account...
    Gerard Gianoli MD Ear and Balance Institute - Worse than before
    Dr. Gianoli is a one-size fits all doctor. He completely...
    Tinder - Extra charge
    I got charged 3 times One for 3 then 34 then 19 wt??
    Pch.com - Unable to play Sweepstakes,Lotto,Keno,And of her games
    Everytime I play or try to start to play ads pages...
    First Convenience Bank - Illegal charge of overdraft fee
    I checked my checking account online before and after...
    First convenience bank checking account - Illegally charged overdraft fee
    I checked my checking account online before and after...
    Carid.com - NOT HONORING THEIR ONLINE PRICE
    On 1/12/20, I ordered an air compressor online with Car...
    Florida Power and Light FPL - Asplundh tree trimming
    Fpl tree trimmers have not picked up all the mess they...
    Te-Data - Applications for compensation submitted
    I was damaged due to service interruption from 11/21/2019....
         
     

    User Registration

    Already a Complaint Board member? Log in now.
    Username:
    E-mail address:
    Password:
    Code:
    or connect with Facebook

    User Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Complaint Board? Register now.
    E-mail address:
    Password:
    Forgot your password?
    E-mail address:
    Back
    Loading, please wait...
    Your password has been sent to the specified email address. Log in
    or connect with Facebook

    User Facebook Login

    Enter Username