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Multichoice DSTV

South Africa

Consumer complaints and reviews about Multichoice DSTV

june neuhoff Send email
 
Mar 20, 2020

Music while movie is on

I am deaf but I don't think that is the issue. The music is so loud in the movie that you cannot hear the actors speaking. I find this very frustrating, when you cannot hear the words Maybe the hearing aids does pick up the loud sound first. My 2nd complaint is why do have subtitles only on certain channels? We, deaf people, also paid for DSTV .Please consider us as well.

Thank you.
June Neuhoff
svisser Send email
 
Mar 16, 2020

Poor services

Good day,

I very unhappy with the services we are giving from Multichoice. We experience this problem since last year September. I spoke to one of the consultants this morning as she could not help with my problem. I ask to speak to a manager however she inform me that she will see if she can get me a team leader. I was holding on the line for plus minus 28min. I called back at 13h21 a consultant Kimberley assist me. She explains to me that we are paying PRO-RATA(REALLY)-On the 27 of December we were owing R640.00, whereby there was also a deduction of R489.00 and R549.00 from a account they only knows because on my bank account there was no deduction which was reversed. So now we are owing on the 27-12-2020 a amount of R640+ R549.00 ONLY U GUYS WILL KNOW. On the 28-12-2020 I made a payment of R720.00 which according to me is my monthly payment,only to find out its not. And the said part each and every consultant is giving they own story. Since December I called every week and until today this problem is not solved. Luthando one of ur consultants promise high and dry that they will call us back and the customer service is one of the POOR SERVICE I GOT. UNTILL TODAY NOT ONE OF DSTV CONSULTANTS CALL US. I WILL NEVER EVER RECOMMENT ANY ONE TO TAKE OUT THE FRAUD PRICE LOCK.
jetro damonse Send email
 
Mar 14, 2020

highly irate and extremely dissapointed

I made payment on the 1st March 2020, with a reconnection fee as well, however I've been disconnected thrice in this month with Multichoice claiming that i did not make payment at all even though I've sent proof of payment thrice.
the beauty of it all is that I've spent more then R300 airtime to speak to the very "helpful" agents just to get my service reconnected, but they were all useless.

I want someone from management to give me a call on 068 510 5501

lets see if I'll get this call back, if not....i'll know what to do.
Elesia Simon Send email
 
Mar 11, 2020

Multichoice

Overcharged - awaiting refund - no feedback from Multi choice for the past 12 days.

Customer Reference Number : 90617948 - I171.

Please refund my premiums for which i was overcharged for for more than 12 months.

28/02/2020- Spoke to Maxine - checked my account - informed me i'm charged PVR - incorrectly - should be non-chargeable -
matter escalated - I will receive communication from Multi choice wrt the matter.

06/03/2020 - Follow-up on progress - spoke to Yamkela - who spoke to Alutha Antoni - Team Leader - no feedback on escalation -
was informed i was overcharged for more than 12 months - but no feedback from the relevant department. Was
asked to call back in a few days.

11/03/2020 - Follow-up on any feedback - spoke to Vumile - no feedback on escalation - asked to speak to a Team Leader - was
told they are all in a meeting - should call back after an hour.

I please require my billing issue to be resolved as well as money be refunded by Multi choice - I have left my contact details with ALL the above mentioned agents - am waiting for someone to contact me with the relevant and correct feedback as the call centre agents are not equipped to deal with these types of inquiries and team leaders are unwilling to speak to clients on the phone.

Awaiting eagerly to hear from you.

Regards
Ms.Simon
[email protected] Send email
 
Mar 9, 2020

PRICE LOCK

HI,

9302105217088

I have taken a deal with DSTV the price Lock together with the Dish. Please note that the installer did not get paid as yet because there is a confusion on the plan taken. Please note I have made several calls and up until now have not received any response. Spoke to the Manager Sibongele and he promised to resolve and revert. If this is the way a customer is being treated then I want to be released from price Lock if this is not sorted out timeously.

CONTACT NO 0681148349
Eljay Send email
 
Mar 5, 2020

BAD SERVICE (Multi Choice)

In December 2019 my DSTV Compact subscription amount of R396 was paid by my brother who used the FNB Banking app for the payment. That was for December. My monthly payment date is usually on the 5th of every month.

For January 2020, I paid a subscription amount R200 on the 30th of December 2019, as that was the price I was offered by DSTV if I paid my account earlier than the 5th (before the 50% cut-off promo date of 31st of December 2019). This is not the underlying issue as acknowledged by Multi Choice agents.

On the 6th of January my services were unfairly disconnected. I made multiple calls to the DSTV agents which I was then reconnected.

But then my services would then be disconnected and reconnected 2 more times in January 2020.

So on the 6th of January 2020 the amount of R396 allegedly reversed back into my brothers account. (BUT MY BROTHERS FNB BANK STATEMENTS FOR DECEMBER 2019 TO JANUARY 2020 HAVE NO REVERSED TRANSACTIONS BACK INTO HIS ACCOUNTS). WE SENT THE BANK STATEMENTS AS PROOF TO [email protected] and the were acknowledged by DSTV employees.

What is more frustrating is the INCOMPETENT DSTV CALL CENTRE AGENTS WHO CLEARLY CAN'T HELP CUSTOMERS EVEN WHEN THEY SEE PROOF OF PAYMENT.

I have probably spent more than R100 since January calling their agents who are clueless and I cannot even get their supervisors, head office or payments departments contact details.

Now I'm getting calls from their DEBT COLLECTORS saying I owe them money for services which I already played for.

I did not pay for my February subscription as the amount was inflated/over priced by R200 (R600 for compact plus R50 for reconnection).

I have made multiple calls this week for them to fix the issue, the is proof of payment and my DSTV APP shows a 2 reversals (into FNB and back into MULTI CHOICE immediately). Which I'm amazed how their agents cannot see this on their system if I can see it on my DSTV APP.

THEIR CALL CENTRE AGENTS ARE REALLY UTTERLY USELESS. All the can say is they will "ESCALATE" the issue and I will probably get no feedback until I make another call to another agent starting all OVER Again, AND BEING PUT ON HOLD FOR MORE THAN 20 MINUTES PER CALL (**RIDICULOUS** Airtime is not free).

Still waiting for help/feedback on my payment date the 5th of March 2020.
mbotes Send email
 
Feb 25, 2020

Payments not Allocating

Good Day Mark,

I trust this email finds you well.

I am writing this email to you as I am receiving no assistance from the call centre or the management team.

So my husband is the account holder here, but I do the payments every month, so our payment date is the 2nd of every month and last month I made payment of R650.00 for the month of February via FNB internet banking.

I normally make payment around the 24-25th monthly but my payment date is the 02nd as mentioned above. Ever since I made the payment last month for the month of February my services have been disconnected every single week and then I have to call in, help one of the consultant trace my proof of payment, allocate it to the system and then reconnect my services.

This morning I woke up, my services were disconnected once again, oh and bearing in mind im on compact plus so the payment amount is R490.00, I paid R650.00.... Anyway, I called in a few minutes ago and spoke to Msizi Reuben Malinga, who managed to pick up my proof of payment, and then advised me that I must pay an amount of R691.00 to reconnect my services and advised that from the 24th to the 24th is a month, however my payment date runs from the 2nd to the 2nd and the payment I made in January of R650.00 is supposed to cover me until the 2nd.

I then asked him why he is giving me a new payment date, why is he changing my payment date and he was giving me the same story of the 24th to the 24th and once again I will say that my payment date is the 2nd and not the 24th.

I then asked to speak to his manager, he put me on hold for a while, and came back to me stating that his manager advised that they will not speak to me but to my husband as he is the account holder, the more I explained to Reuben that yes my husband is the account holder, but I do all the payments, my husband does not have a clue what is happening with regards to the payments, I then asked Reuben to give me his managers details so I can speak to them directly and explain this to them, Reuben refused to give me his managers details.

May you please look into this matter and have my services reconnected, because I am definitely not going to be ripped off by paying R691.00 to reconnect my services when I have paid until the 02nd of March.


Awaiting your urgent assistance.
mbotes Send email
 
Feb 25, 2020

Payments not Allocating

Good Day,

I trust this email finds you well.

I am writing this email to you as I am receiving no assistance from the call centre or the management team.

So my husband is the account holder here, but I do the payments every month, so our payment date is the 2nd of every month and last month I made payment of R650.00 for the month of February via FNB internet banking.

I normally make payment around the 24-25th monthly but my payment date is the 02nd as mentioned above. Ever since I made the payment last month for the month of February my services have been disconnected every single week and then I have to call in, help one of the consultant trace my proof of payment, allocate it to the system and then reconnect my services.

This morning I woke up, my services were disconnected once again, oh and bearing in mind im on compact plus so the payment amount is R490.00, I paid R650.00.... Anyway, I called in a few minutes ago and spoke to Msizi Reuben Malinga, who managed to pick up my proof of payment, and then advised me that I must pay an amount of R691.00 to reconnect my services and advised that from the 24th to the 24th is a month, however my payment date runs from the 2nd to the 2nd and the payment I made in January of R650.00 is supposed to cover me until the 2nd.

I then asked him why he is giving me a new payment date, why is he changing my payment date and he was giving me the same story of the 24th to the 24th and once again I will say that my payment date is the 2nd and not the 24th.

I then asked to speak to his manager, he put me on hold for a while, and came back to me stating that his manager advised that they will not speak to me but to my husband as he is the account holder, the more I explained to Reuben that yes my husband is the account holder, but I do all the payments, my husband does not have a clue what is happening with regards to the payments, I then asked Reuben to give me his managers details so I can speak to them directly and explain this to them, Reuben refused to give me his managers details.

May you please look into this matter and have my services reconnected, because I am definitely not going to be ripped off by paying R691.00 to reconnect my services when I have paid until the 02nd of March.

Awaiting your urgent assistance.
Lnr Raseala Send email
 
Feb 17, 2020

services always disconnecting

From: Lebogang Raseala
Sent: Thursday, 06 February 2020 11:55
To: FreshDesk Notification email <[email protected]>
Subject: RE: RE: complaint [#10333273]

I’m frustrated with the service from the call centre, the gentleman I just spoke to lied and said his system is giving him problems he just called IT department to assist, then he rerouted my call to the cancellation department.

I have requested for the QA department to quality assess my calls from December and tell me if that is the type of service that Multichoice/DSTV should render to its clients

My service has been disconnected again.

I spoke to a guy from Price Lock and advised me that I’m in credit with R300 and reinstated my account to debit order.
Please be aware that should Multichoice debit more than my monthly subscription”R1047” I will reverse the amount and pay what is due, and should the problem persist I will request all the call recordings and take the matter to the ombudsman

I’m currently speaking to Pinky hopefully she will help

REACTIVE MY SERVICES




Warm regards,
Lebogang Raseala



This email is confidential. If you have received it in error, you are on notice of its status. Please notify us immediately by reply email and then delete this message from your system. Please do not copy it or use it for any purpose, or disclose its contents to any other person as to do so could be a breach of confidentiality. Thank you for your cooperation


From: Lebogang Raseala
Sent: Thursday, 23 January 2020 14:22
To: FreshDesk Notification email <[email protected]>
Subject: RE: RE: complaint [#10333273]

Y’ello

I’m currently on call with one of the consultant, she is escalating the matter to price lock
Ref: 53497239-i317
Please see to it, the incorrect billing is resolved



Warm regards,
Lebogang Raseala



This email is confidential. If you have received it in error, you are on notice of its status. Please notify us immediately by reply email and then delete this message from your system. Please do not copy it or use it for any purpose, or disclose its contents to any other person as to do so could be a breach of confidentiality. Thank you for your cooperation


From: Lebogang Raseala
Sent: Friday, 17 January 2020 14:17
To: FreshDesk Notification email <[email protected]>
Subject: RE: RE: complaint [#10333273]

Can my services not be disconnected again



Warm regards,
Lebogang Raseala
a


This email is confidential. If you have received it in error, you are on notice of its status. Please notify us immediately by reply email and then delete this message from your system. Please do not copy it or use it for any purpose, or disclose its contents to any other person as to do so could be a breach of confidentiality. Thank you for your cooperation


From: FreshDesk Notification email <[email protected]>
Sent: Friday, 17 January 2020 13:23
To: Lebogang Raseala
Subject: Re: RE: complaint [#10333273]

________________________________________
This electronic communication and the attached file(s) are subject to a disclaimer which can be viewed at https://www.multichoice.co.za/wp-content/uploads/2017/08/MultiChoice-email-disclaimer.pdf. If you are unable to view the disclaimer, please email [email protected] for a copy.
________________________________________
ENQUIRY REFERENCE NUMBER : 9610382
Dear DStv customer,

Thank you for your e-mail. We apologize for the delayed response.

Please note that services are active for the following devices:

A302248106 - 1064785479
A302247971 - 1064785477
H002038446 - 7016776332
A302170963 - 1063927075

If your services are still inactive please provide us with the smartcard number so that we are able to assist you.

Should you require any further assistance please do not hesitate to contact us.

Kind regards,

Puleng Molotsi
On Fri, 17 Jan at 8:18 AM , Lebogang Raseala
My services has been disconnected again , please reactive


Warm regards,
Lebogang Raseala



This email is confidential. If you have received it in error, you are on notice of its status. Please notify us immediately by reply email and then delete this message from your system. Please do not copy it or use it for any purpose, or disclose its contents to any other person as to do so could be a breach of confidentiality. Thank you for your cooperation


From: FreshDesk Notification email <[email protected]>
Sent: Monday, 13 January 2020 11:33
To: Lebogang Raseala
Subject: Re: RE: complaint [#10333273]

________________________________________
This electronic communication and the attached file(s) are subject to a disclaimer which can be viewed at https://www.multichoice.co.za/wp-content/uploads/2017/08/MultiChoice-email-disclaimer.pdf. If you are unable to view the disclaimer, please email [email protected] for a copy.
________________________________________
ENQUIRY REFERENCE NUMBER : 9271164
Dear DStv customer,

Thank you for your email,


Our records indicate that you received assistance with your query. If you require further assistance in this regard, please inform us by return e-mail


Kind regards,

Conny Ramathoka
On Mon, 13 Jan at 8:04 AM , Lebogang Raseala
Lebogang Raseala
My services have been disconnected yet again please FIX THIS


Warm regards,
Lebogang Raseala


This email is confidential. If you have received it in error, you are on notice of its status. Please notify us immediately by reply email and then delete this message from your system. Please do not copy it or use it for any purpose, or disclose its contents to any other person as to do so could be a breach of confidentiality. Thank you for your cooperation


From: Dcc <[email protected]>
Sent: Friday, 10 January 2020 19:55
To: Lebogang Raseala
Subject: Re: [EXTERNAL] RE: complaint [#10333273]

ENQUIRY REFERENCE NUMBER : 9067186
Dear DStv customer,

Thank you for your email and we apologies for the delay and any inconvenience caused during this time.

Please kindly note we have reversed all the reconnection fee incorrectly charged in the account and below we have attached statement for November and December since we bill you in error and your January statement will only be available February.

You may manage your account by downloading the Dstv now app by clicking on the following link https://now.dstv.com/

Should you need any further help, feel free to contact us.

Kind regards,
Clara Photwane
On Fri, 10 Jan at 11:10 AM , Lebogang Raseala
Y’ello


I am not a happy client at all.

Please look at the calls made to the company from late last year November till to date and QA those calls and advise on the service that has been rendered to me.

I have a very huge problem with the billing on account, please go through the account rectify the amounts as I don’t owe Multichoice/DSTV, and credit the account back.

I do not want to see any reconnection fee allocated to the account.

I have 4 decoders
Two price lock for R499 per month
One extra view at -+ R49 not R95

I spoke to a consultant I was promised to receive a detailed statement from the”MANAGER” within 24hours I’m still waiting and tickets have been locked for the billing to be rectified, but nothing, but wait my services are quick to be disconnected.

I do not want to be calling in around the 2nd 3rd of every month explaining to all consultant what has transpired, everything should have been captured and all the consultant has to do is a follow with the billing department.
DianeAdams Send email
 
Feb 11, 2020

Payments not allocated

REF: 65413950, I have downgraded the plan for 1 month (Nov) which I paid end oct R255, I upgraded back to Compact Dec which I paid R 550 end Nov. I paid 15 dec for Jan and I paid 21 Jan for Feb 2020. I have sent proof of payments and I called the customer service department 7 times since Jan. Everytime I am told the payment will be allocated and the dish is reconnected. Few days later same story, Dish is disconnected, I call they find the payment and allocate the payment as told, but not really happening. This is very frustrating that consultants are so incompetent to do they jobs, the supervisors are never available. you are told they cannot make outbound calls. ID: 8309280104081. Contact no: 071 3658913. I have enough can someone sort out this account immediately and they still charging me reconnection fees as if I did not make payments on time.
Diane Adams
DianeAdams Send email
 
Feb 11, 2020

Payments not allocated

REF: 65413950, I have downgraded the plan for 1 month (Nov) which I paid end oct R255, I upgraded back to Compact Dec which I paid R 550 end Nov. I paid 15 dec for Jan and I paid 21 Jan for Feb 2020. I have sent proof of payments and I called the customer service department 7 times since Jan. Everytime I am told the payment will be allocated and the dish is reconnected. Few days later same story, Dish is disconnected, I call they find the payment and allocate the payment as told, but not really happening. This is very frustrating that consultants are so incompetent to do they jobs, the supervisors are never available. you are told they cannot make outbound calls. ID: 8309280104081. Contact no: 071 3658913. I have enough can someone sort out this account immediately and they still charging me reconnection fees as if I did not make payments on time.
Diane Adams
DianeAdams Send email
 
Feb 11, 2020

Payments not allocated

Ref: 65413950, I made EFT payment Oct, nov, dec and 21 january for February 2020. I have sent proof of payments and called in 7 times speaking to the consultants, who clearly do not know what they doing!, they advise they will allocate the payment and 2 days later (dish off). I am having endling issues with DSTV service and the incompetence of the staff, there is never a supervisor available and they tell you they cant make outgoing calls. I had enough, I pay even before my payment date and I am being penalised for this. There is no customer service offered at all. I need you to sort out this payment allocation immediately and they still have a nerve to charge me reconnection fees, but they did not allocate the payment really.
Diane Adams
petuniamaci Send email
 
Feb 8, 2020

price log

My nameis Ms NP Macingwane i.d 7005270336086 mobile 0742290999/0796571167

I have an arrangement with price log and I've paid R1 500-00 on the 7th of February 2020 and multi choice its having a problem to connect my DSTV.

Only one person manage to help me Nomzamo others were rude to me and put me on hold and drop their phones.

I am still waiting as they told me its a technical problem which i don't understand.


Kind regards

Petunia
[email protected] Send email
 
Feb 5, 2020

CHANGING OF BANKING DETAILS

I called your offices to change my banking details and also advise there will be an unmet. They update my banking details and advised me that they will dd on 26/02. The following day I get a missed call. I call back and they just want to confirm that all is in order. I once again confirm my details - again this consultant advised the next debit is 26/02. Then I received a message to say they are going to cut my line. I call them [speak to Lebogang] who says it's better to do an immediate debit to go off on 04/02-
I don't have to worry about anything all sorted. Today is the 5th and I get a message to say my line is cut and I have to pay a reconnection fee. WHAT THE HELL IS WRONG WITH YOUR CUSTOMER SERVICES. CAN'T THEY GET THIS RIGHT. I LET A MESSAGE WITH CHRISTOLENE FOR HER SUPERVISOR, NELLIE SIZWE TO CALL ME TO SORT OUT!!!! CAN SOME CALL ME TO SORT THIS OUT PLEASE. BESIDE ESKOM BE SO DISRUPTIVE I FIND THIS EXTREMELY IRRITATING.........
[email protected] Send email
 
Feb 5, 2020

Price Lock

My name Is MS Matlala with the ID(6902210330081) I applied for price-lock in November 2019.The decoder has not been delivered even now. I have escalated the matter on multiple occasions. I even drove to the DSTV offices where I was put in contact with Zodwa Nkabinde, the sales supervisor. She committed to resolving the matter. I made a follow up with her telephonically and on email. She responded once and subsequently ignored all my emails. It is now 05 February 2020 and the decoder is still not delivered.

It is based on the grounds above that I am sending this as my cry for help.

My details are:
Name: MS Matlala
ID: 6902210330081
Tel: 0823760393
vzyldl Send email
 
Feb 4, 2020

DSTV Pricelock billing not updated

Trying now since December to get my billing sorted out. Black Friday deal of R799 with 2 xtra view decoders should be billed at R894. December bill R1000, January bill R1004. Logged 2 refs with DSTV self help 8471385 on 06/01/2020 and 10901066 on 31/01/2020. Still waiting reply. Also logged a call centre ref 12922841/i289, no reply with an agent Thapiso. Yesterday i called the call centre again and have spoken to Nthando at about 11-11h10. Confirmed that i`m under contract but billing is wrong will escalate. No one came back yet.
vzyldl Send email
 
Feb 4, 2020

Contract fees not updated

I`m trying since December to get my contract fees updated. Opted for yhe black Friday deal plus an xtra view, which should amount to a total of R894 per month. Beginning January my Bill was R1000, and February R1004. The DSTV help centre does not come back to you with info, REF`s 8471385 and 10901066 logged approximately 2 weeks after each other. The following call centre ref was also issued, after a week of waiting on the second ref from dstv help centre 12922841/i289.
PattyKisten Send email
 
Jan 7, 2020

Bad service

The worst service [email protected]!!!!!!!!
i have been on the call with dstv for over 2 hours with absolute no joy. i paid my account and the lady asked to send proof of payment to [email protected] and i did just that and thereafter she said hold the line she will check and cuts the call on me.

Dstv has a watsapp number but its a complete waste of a time.
i am disgusted with your services and such a big company to give such poor service.

i will be putting you guys on hello peter.
02673
Kgalalelo924 Send email
 
Jan 6, 2020

Over charged and Bad service

On the 29 December 2019 I check my account and it was written that I must pay R87.00 which I paid at Pep Store but today 05 January 2020 the account was disconnected and when I check my balance it written that I must pay R130.66 which I paid at Boxer Store. My Package is DSTV Access which is R105.00 so I have to pay over R200 now. I tried to speak to agents but they were not helpful at all. Can someone explain this bad service as this is not the first time please!!! My contact details: Kgalalelo Abram Mmoloke ID No:820311 5468 086 email address: [email protected]
stewart01 Send email
 
Dec 23, 2019

price logg

In November 2019, price log decoder was delivered, never ever installed. I cancelled price log, they still bill me every month of services not activated. The decoder was fetched from my house.
I am calling every day to customer services, the escalate the message but no one of price log is getting back to me.

PLEASE RECIFY MY ACCOUNT, I DO NOT OWE YOU, I DO NOT HAVE PRICE LOG SERVICES. PLEASE REVERSE THIS PRICE LOG FROM MY ACCOUNT.

WHY CAN NO ONE HELP
LYNN 082 8595632
Mhocon Send email
 
Dec 18, 2019

Multichoice

I have switched from a Normal DSTV Premium contract to a 'Price lock'contract in November 2019. The 'Price lock' installation happenend on the 27th November 2019 in Somerset West. The installer ask Multichoice to activate my extraview during the installation. It work fine for 2 days. Then only the primary decoder started to work. The secondaries stopped working with a E04. Phoned the call centre about 11 times holding on for about 30 min each time without the error getting resolved. everytime the consultant after about 30 - 45 minutes came back and said that it needs to be escalated because it is a 'Price lock ' account. Eventually I went to the service centre at N1 city and they resolved the E04 saying that it was a Multichoice billing issue that has put my account into arrears. I am paying via debit order. So that is difficult to understand.

When I got home from N1 City on the 11th of December the E04 error was cleared BUT my PVR service was not working. I am still battling to get somebody at the call centre to solve this after many calls.

Mutichoice your service is none existent.
Magdatjie Send email
 
Dec 4, 2019

REFUND

Good Day, I pay my mother's DSTV. She is now in a retirement home and we switched to the DSTV package they offer at the retirement home, in November. I always paid her account in advance so there is an amount due to me as the new package is now paid to the retirement home. However I have now been busy with Ndivhuwo Ramabulana, Selebogo Seloisa, Clifford Moncho, Cebisile Khuzwayo and so on. They need proof from my bank that the amount, which was readily accepted, was indeed paid to DSTV. I then sent a bank statement but they said they need proof of payment. I went to my bank spent 2 hours as they could not print the proof of payment. They eventually emailed it to my later that day. I sent the full email from my bank with its proof of payment attached but DSTV is still not satisfied. They still want the "correct" proof of payment. Now, surely DSTV has proof on my statement/account that it received R1000 on 28 May'19 on this account and that there is a balance due to the client, whether I paid or she paid it, the amount id due to the client and should be paid back to the client. Please assist as I am at my wits end. Kind regards, Maria van der Lith 0823855721 ([email protected]).
Emanuel4 Send email
 
Nov 28, 2019

breach of contract

i am on a pricelock option , paying R548 per month, in September multichoice debited R947, i called and i was told that they had system upgrades and apparently everyone with Explora was over charged, they advised me to reverse and pay manually which i did, the following month(October) they debited R1092.56, i called and i was told to reverse and pay manually . now in November they did not deduct on the 25th and today they suspended my services, i paid R650 manually and when i called they are telling me that R500 is outstanding to reconnect the services, the guy i spoke to (Mcedisi) refused to give me his surname and told me that the other consultants that helped me previously gave wrong information, and he was very rude he even told me to report him to whoever he will cant tell me his surname. i was very shocked at this level of unprofessionalism , he told me that in August i was supposed to pay double the installment even though my contract says that i will pay R499 per month.he told me to go to court if i have to, so if my services are not reconnected i am actually going to open a case with ICASA i cannot suffer like this when i have already paid.
BiancaKyle Send email
 
Nov 18, 2019

Billing

Good day,
My husband has been with DSTV for multiple years.
3 Months ago they approached him to consider the price lock option for the next 24 months but ever since this agreement that have been debiting his account with 3 times the agreed amount. The first two months they have refunded the difference after plenty fights, but this month nothing as yet and no one can help him or tell him why this is happening.
Please advise how to go about this situation.
They told him he cannot cancel because there is 24 month contract in place but they are the ones not honoring the contract agreement.
Please assist urgently.
ramona Send email
 
Nov 16, 2019

explora and dstv customer care

Reference number 41800766-i67.......firstly i was offrred the explora 3 with installation, multisim came to do installation the yechnician innocent sais he will come and complete it saturday 16th november to fit a modulator,i did not reveive a call then i called multisim to enquire time he will come and i was told that they do not have stock and dont know when they will get and we must just wait, i then called dstv refer to above ref number and your inofficient staff gave me a number 021 3715032 and said i must call installer to make arrangements, i find this very unacceptable as when i was sold the explora i was told that it comes with full instsllation and now i sit with an explora that does not work as well as my pvr. I requested to speak to someone senior and was put on hold for 25 minutes and nobody came to the phone. I would like to state because of this poor service i will put a stop to my debit order and dstv can arrange to fetch the explora and recoonect my pvr decoder. I expect to receive a call to make arrangements. You can reach me on 0828990726
ashwin

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