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Multichoice DSTV

South Africa

Consumer complaints and reviews about Multichoice DSTV

mphoza23 Send email
 
May 7, 2018

poor signal and non perfomance of my expoler

My name is Mpho Maleke smart card number 10552394057. my services were running correctly until few days be for it was closed then the decoder started to send message saying bad weather or faulty connection, then it was closed, i paid the account on the 02/05/2018, that is when now i was struggling with the decoder until today, i called the call center left and right but to no help. i was told to reboot the decoder i dnt know how many times, this problem started when they were about to close my account, so who ever was responsible for closing this account must fix this as he/she is the only one who knows what he/she did, i have paid the service on the 02/05/2018, but i haven't enjoyed the service and i am spending more money with expensive calls to the call center, pls put the services i got back and signal back, very angry customer M. Maleke cell no 0827532527 email [email protected]/[email protected]
Cuddles Send email
 
May 5, 2018

Sexist Sport on DSTV

So for once we have the SA ladies cricket team in action in South Africa, and do us paying subscribers get to watch, OF COURSE NOT!!!!!! There are currently 15 Channels and we are subjected to live and countless reruns of all male sport: rugby, soccer, more rugby and soccer and then of course 5 channels of reruns of all the rugby and soccer, school rugby , darts, countless cycling tours, motorcars, motorbikes, cricket more cricket, golf, all chat shows and dissection of all the sports above, rally cross, a programme discussing mens Nigerian football, wrestling. 1994 film of soccer in the USA, a channel dedicated purely to endless reruns of any old sport once could possibly imagine, A horse racing channel, we have varsity rugby, cricket, football, the sexist choice of sports goes on and on. We have just had the ladies IPT hockey live in Durban and did we get any coverage, of course not. Well i am sick and tired of been subjected to and paying for the pathetic sexist choices. It is disgusting and i would encourage all those who are sick and tired of this to spot supporting DSTV
Cuddles Send email
 
May 5, 2018

Sexist sporting choices

So for once we have the SA ladies cricket team in action in South Africa, and do us paying subscribers get to watch, OF COURSE NOT!!!!!! There are currently 15 Channels and we are subjected to live and countless reruns of all male sport: rugby, soccer, more rugby and soccer and then of course 5 channels of reruns of all the rugby and soccer, school rugby , darts, countless cycling tours, motorcars, motorbikes, cricket more cricket, golf, all chat shows and dissection of all the sports above, rally cross, a programme discussing mens Nigerian football, wrestling. 1994 film of soccer in the USA, a channel dedicated purely to endless reruns of any old sport once could possibly imagine, A horse racing channel, we have varsity rugby, cricket, football, the sexist choice of sports goes on and on. We have just had the ladies IPT hockey live in Durban and did we get any coverage, of course not. Well i am sick and tired of been subjected to and paying for the pathetic sexist choices. It is disgusting and i would encourage all those who are sick and tired of this to spot supporting DSTV
Overit Send email
 
May 4, 2018

Poor service

DSTV must be run by the south african government now I don't care much for advertising which is pretty much none stop but what I do care for is that when you do play adverts to actually let one play before the next starts rather than mid advert switchin. DSTV is by no means cheap you would think that they could afford to hire people that could do the job.
BUNILL Send email
 
May 3, 2018

BILLING/RIP OFF

Chat Conversation Start



05/24/2017 5:24PM
Good day i want to know why is my Account suspended if paid last month. Smartcard:1034421375. ID: 7501115178081
Hi... Today is National "I care about YOU DAY" send to 20 people you consider a friend including me, unless you don't. (Just hold down and it will say forward)
Good day i want to know why is my Account suspended if paid last month. Smartcard:1034421375. ID: 7501115178081
Urgent
05/24/2017 7:58PM

Hi Burnett. Apologies for the delayed response and inconvenience caused. We cannot access any account with the ID number provided. Please check the ID number and re-send the correct one so we can assist you. ~LLM
7901115178081

We notice that you are subscribed to the Price Lock plan, we will forward your details and query to the Price Lock department and they will contact you soon. Please note their working hours are Monday – Friday (08h00 – 17h00). ~LLM
10/12/2017 4:33PM
Good Day, I see you have not put my payment of R1085 on my price lock account. And now it's suspended. Can you please rectify this mistake by you accounts department. My old decoder was no working condition no more. I paid the R174 that still owed to ask in a formal letter to close. I will not anything towards my price untill that amount of R1085 is reverse towards my price lock account
ID: 7901115178081
I will send you the letter whit the to payments. The one where I paid the final payment for my old decorder and the payment of my new recorder.
10/12/2017 7:46PM

Hi Burnett,
Apologies for inconvenience please send the proof of payment to [email protected] and foward us the case number so we can assist accordingly. ~ PMM
11/03/2017 4:42PM
Good day. I paid for this account on the 25th in the amount of R960. Why are my account block yet again when there was a credit on there can you please come back to me assap.
ID: 7901115178081

Hi Burnett

Your account has a balance of R 1550.00, can you please provide the case number you got when you sent the proof of payment on 12.10.2017. ~ MGS
Listen good on my account there a credit and I pay on the 25th October 2017 a R960. I talk to one of your call centre agents and he mention there are credit on my account.
After I ask him nicely to transfer the R960 to my pricelock account because it still was laying on my residential account. What going on are you playing mind games with me. Because if you than I have talk to my lawyer about this matter

The reason you were advised on the credit is because of the debit order that was sent to you account on the 25th. Unfortunately it came back unpaid which is why you are in arrears now. ~ MGS
Listen I paid R960, are even listening to yourself. You such an hippercret
I want this account open immediately or I sue your guys

Can you please confirm. The debit order sent to you account, were the funds provided for? If so please send us your bank statement from 25.11.2017 to 29-10-2017 when it reported back on our system unpaid. Send it to [email protected] and send us the case number. ~ MGS
Will not im going to my lawyer on monday you can be sure of that. I had enought of your nonsens. You take my money and I have to sit back. You will from me on Monday

Your debit came back unpaid. If our your side it shows that it was successful please send bank statement with above dates so that the payment can be traced and allocated, alternatively consult with your bank. ~ MGS
Listen money of R960 I paid at the atm. It was showing on your account. Its your account system ### up. That you still did alloacted my money to my old decorder instead to my pricelock thats why pricelock account is in such a mesh
I send you all the payments I ever maid from February 2017 till up to 25th October 2017. And still my account is in arrears.
And stop ### put debit orders on my account. That's why my account is in such a state

Please give us the case number you got when you sent the proof of payments so we can retrieve. ~ MGS
I'm not going to bother, clearly you guys just told leis. Take my money and think have to sit back to let you do it not going to happen you will heard from my lawyer on going state my case give him all the payments I ever send to you from my e-mail: [email protected] And provide him with all the case numbers you send to me.
And in the future call me at work: 0235411036 or send me message if you ### think of going to disconnecting my account.

System auto sends payment reminder sms before disconnection. ~ MGS
Not to me there where messages
But I will deal with this on monday at work. You not going to get away with this anymore I'm fed up. Just have to talk with the state prosecutor regarding something at 2 o'clock. But after that will be available to deal with you

Cool. We will further assist you on Monday in that case. ~ MGS
Its orait, thats what I want to discuss with him first

Cool. ~ MGS
Or by the way update my cell nr: 0609986941
You never going get away from stealing my money. I make sure of that.
After all that payments I send to that help e-mail you can't detect any paymeny with my user account or on your Absa bank account with number 170000072

We are not disputing anything your are saying. The debit order sent before you made a cash payment came back unpaid. Which is the reason you are in arrears. Your cell number has been updated. ~ MGS
You are disputing it just because I paid cash. And you putting on the real account because your stink when it come to account. Put soma my money on a dead decorder that was suppose be close in August 2016. When made that last payment on it: R172
11/03/2017 7:50PM
Selfservice show everthing, and it doesn't show any outstanding balances. Accept my payments: all-(combined payments)R2361 and the payment of R960.

Hi Burnett, your payment has been escalated to our Price Lock department for further assistance. ~DTT
11/05/2017 2:49PM
Your services stinks after a paid R960 you still disconnected my services whats going on?
Explora: 1034421375. ID: 7901115178081
11/05/2017 6:10PM

Hi Burnett. Your payment plan has an overdue amount of R1550.00. ~PSN
11/05/2017 7:29PM
Than does it show on the *120*68584# You don't owe anything rite now. Price lo co account.
And have you received my payment of R960 I paid on the 25th October 2017

The payment was received however the account has an overdue amount of R1550.00. You can also view your statement online via this link (https://selfservice.dstv.com/self-service/my-account/). ~PSN
11/27/2017 12:22PM
Hi, could you please reconnect my services I just paid R2089. Ref:48485042

Hi Burnett, your services have been reconnected, please confirm if you getting picture. ~TBE
MON 5:48PM
Good Day, I Paid R1030 Today but it still show I owe money, can you please check what is going on.ID-7901115178081

Hi Burnett
A Live agent will be with you in 5 to 20 min. Can't wait? Our BOT can help right now! CLICK here: http://m.me/dstvselfservice / send a message to @DStvSelfService from Facebook messenger! Clear errors, reconnect after paying & MORE..
Ref: 48485042
I'm still waiting
Hello
Why can't you give an answer.on my account? 1034421375
I gona lay a complain on this. Your service a poor

Hi Burnett,
Your payment is not yet reflecting in your DStv account. Please send us the proof of payment so that we can assist further.~TKP
How can you not see it I paid at Absa, with account number 170000072 with reference number 48485042. R1030

Please send us the proof of payment so that we can assist further.~TKP
You are full of shit, how come the money don't reflect. I'm ever sorry that I took this explorer that just me trouble with the account everytime. My slips are at work now so I can't send them to you. But I will lay a complaint against you

We understand your frustration however we unable to reconnect the services until a payment is made in the account.~TKP
I did d, ill will comsult with my lawyer it the last time your company cross me over this account

We understand that you made a payment, please send us the proof of payment and we will reconnect your services.~TKP
Kak
WED 5:40PM
Listen I paid my Account on the 30th of April 2018. But it still show suspended. Can you please reconnect my services.

Hi Burnett
A Live agent will be with you in 5 to 20 min. Can't wait? Our BOT can help right now! CLICK here: http://m.me/dstvselfservice / send a message to @DStvSelfService from Facebook messenger! Clear errors, reconnect after paying & MORE..
ID:7901115178081, Smartcard:1034421375, client number:48485042
Hallo I'm waiting?

Hi Burnett, we just checked your account and found that your payment for the 30-04-2018 is still not reflecting yet. Kindly send us your proof of payment to [email protected] please.~WCM
I did send today, and it show on my account, why is it still not reflecting yourside. Because i email it to [email protected] and to [email protected]

Kindly provide us with the automated response as there is a case number included in that reply. Please forward it to us please so that we can investigate and resolve this as soon as possible.~WCM
I want an answer, because on the self-service it show its allocated and that I have a credit of R64. And show the account is suspended
Look at your email, will lay a complaint tomorrow morning. Because can't be. Because look at the self-service web site this moring and shows. I WANT MY ACCOUNT RECONNECT NOW.
Im not work it was send from my work email. [email protected]

We will contact you shortly. ~WCM
I will lay a complaint a against you how can ask me May month payment yet. That was not part of the agreement.
You asking for money for not viewing. You not leka in your head.

The amount paid by you on the 30-04-2018 covers the debit order that returned 30-03-2018 for R 1029.00. You need to pay the balance advised as per our telephonic conversation in order for us to reconnect your services.~WCM
What is the balance?

The amount that you need to pay is R 408.00. ~WCM
Because that is not what your Self-service say. It shows that i got a unused credit of R64.
It doesn't show that amount.

Had your debit orders gone off as it should, you would have the correct amount reflecting on self service. The reason why it would not show the correct amount is due to the amount being reversed and due to the payments being moved from your residential account to your Payment Plan account.~WCM
You guys I full of shit I'm happy that I will be finish with kak pricelock plan it just give problems.
Dstv got worse service ever. I had a old dstv smartcard that was to be close in August because it didn't work anymore because the decorder was broken n not in working condition. So Apply for the pricelock. Did got now but for some reasons my money was put on my old decorder instead of my pricelockaccount. So you stole money from me your see. This price lock is kak

Hi Burnett,
This is not what we want to hear. Let us help. Please send us your ID number and contact details so that we can assist further.~TKP
7901115178081, It won't help according to your guys I still owe R408. And according to your guys the pricelock contract I have to pay upfront for viewing for May but I didn't watch tv

Let us check your account we will revert back with feedback.~TKP
7:56AM
Welcome to My DStv, Burnett MAY
Customer No. 48485042 | [email protected] | 27609986941 Update My Details

My Accounts
Credit balance: R64,00 | View all account balances
Please note that fees will be adjusted as of 1 April 2018. View DStv Fees for 2018

My Viewing Experience
View My Balance
Your customer number is 48485042
Main Account
R0,00
Payment Plan
R0,00
Box Office
R0,00
How to pay Transaction History
Nothing about a R408 still outstanding

Hi Burnett,
You have an overdue amount of R557 on your account. ~TJH
wat n hoop kak is, ek sal dit nie betaal julle kan maan toe vlieg
you guys are biggest thieves in this industry. Last nite it was R408 n now its R557. RB YOU ### KIDDING.
AND MY LAST STATEMENT WAS IN JANUARY 2018. WHERE ARE THE OTHERS.(FEBRUARY,MARCH, APRIL)
EK GA JULLE MA BY OMBUDS AANGEE
My Statements / Invoices

Month


Type


January


Statement


December


Statement


November


Statement

Would you like us to forward you your statements? ~TJH
YEAH BECAUSE YOUR SERVICES IT POOR. YOU STINK AT EVERY THING. I WANT ALL MY STAT MENTS SEND TO THIS EMAIL ADDRESS: [email protected]
i will report your company to the onbudsman

Okay, just a second. ~TJH
Margerey Send email
 
May 2, 2018

Terblanche

Good day

i have a dstv explorer... they keep on disco ecting my service. and they have the banking details to make a deb order... but nothing ever happens... please i need a awnser asap.. i phoned in on Saturday they said they will give it to accounts to phone back no one phoned me back.. Sunday the same... what is this with the poor customer servuce they provide us with but payments must be made other wise they just sisconect i think its phathetic... and the service that they give aswell is very poor im really disgusted with them... and this is not the first time its been going on for a long time now i need a very good explenation other wise im going to the news and Hello Peter.. maybe something will get done...thank you
Nqobani Send email
 
May 1, 2018

Poor customer service - very unethical

I spoke to one of dstv staff or consultants in connection with downgrading of package. She was so rude, arrogant that she even hung the phone on my ear. Her name is Nandipha and the reference is 61159694-i412. Dstv its time you train your staff an employ ppl who are complaint. There are lot of jobless pple out there who are hungry for the job and who can do it better. I m so disappointed and the service is disgusting.
nmathye Send email
 
Apr 19, 2018

the customer service @ mutlichoice is so disgusting

Good Day,

I bought the Explora price lock and I was informed that i was going to R549 at the end of the month. I called twice to confirm and i even asked them if there were sure. Then i decided to call again after the installation. i was told by the telephone operator that I have to pay R621 at the end of the month. I was surprised and wanted to know why. I was advised it was the R549 + 92 (pro-rata) +20 (insurance on the old decoder). like why didn't anyone tell me to cancel the insurance on the old decoder. while i was on a call with Lwazi he gave me the incorrect number to call the insurance, I had to call back and spoke to Marble who said they will get the insurance to call me today so, they can cancel the insurance on the old decoder. surprise again the lady that called was given incorrect information, she wanted to update my insurance on the explore not to cancel the old one. for a minute i had to pause and breath while asking myself if all those agents at multichoice were trained, so i responded to her and informed her I wanted to cancel the old decoder's insurance. then she gave me an email address that was incorrect. i had to search on the internet for the correct email address. After all the mess up they have done. they still want me to pay the R621 saying I agreed to the terms and conditions, "which terms and conditions are they referring too" , in all of my calls with the agents from the beginning no one mentioned the terms and conditions, not even an email about them. I was the one who kept asking question: like: will their be money added on my account?. the responds from Nomsa was that the amount on my old decoder will be moved to the explore and at the end of the month I will pay R549. Even today i am waiting a call from Lwazi's Supervisor because i refuse to pay R621 we didn't agree on that amount. the agreement was on R549. This is so disrespectful. I need this resolve. Imagine to be told that they will uninstall everything if i don't pay the full amount. I hate Multichoice period. reference numbers of the calls: Nomsa Ref# 80646585-i92/ lwazi Ref# 8064585-i106. and Virginia.

Neo
(Customer number: 80646585)
Tish Send email
 
Apr 16, 2018

POOR SERVICE - UNETHICAL

They need to get their information right - I am very unhappy with DSTV staff they are not helpful at all, I did not have DSTV for a few month as my decorder broke and went in for repairs on the 29th March I had sent an email requesting how much I should pay - in the meantime I have moved as well so I asked for an installation company as well - I paid the installation R450 and was told I needed to pay an overdue amount of R364.13 and a rec-connection fee of R50 + a pro-rata amount of R141.97 + R24.68 = R1030.78, I have been with DSTV for a while and I know I have to pay my monthly subscription however who on earth wants to pay for DSTV for a few days it just does not make sense, why did they not give me my full amount when I asked for it where am I suppose to get an additional amount of R599 on the 16th March - when my pay date is the 30th March - You have disconnected my account and yet when I went to pay DSTV your email staff told me to pay R630 when I got to the shop to pay they told me to pay R580 NEVERTHELESS I paid R630 now you disconnect my DSTV and I get told to pay on the 7TH when it is not even my pay date - I am very disappointed in the service I have received and feel this is unethical. PLEASE LOOK INTO THIS MATTER AND GET A MANAGER TO ASSIST ME!!!
YOU CANNOT FORCE SOMEONE TO PAY WHEN IT IS NOT THERE PAY DATE!! I have sent emails backwards and forwards.
corinne botha Send email
 
Apr 16, 2018

Glow.tv

Good day

Bring back Glow Tv only channel worth while watching
corinne botha Send email
 
Apr 16, 2018

glow tv

Good day paying every month full package and wants to know reason for taking off Glow tv. The only
Channel that I watch because nothing of interest and only repeats. I considering closing my account with Dstv and change to Overview HD for they are veiwing it and its free. If they can offord to view it whats wrong ith Dstv where we pay a lot of money for crap..
ndikhom Send email
 
Apr 12, 2018

Unfair treatment

i have a big problem with the price lock that I took with multi choice.I was told at sale stage that it's a debt Oder package to my surprise last night I was told my account was changed to cash . And I was never informed of that,I only found that out last after 2 months of calling and asking why are you guys not taking your money from my account on the day that we agreed on. To make things worse I'm being told by the agents that I need to pay for all the months they were not taking money from my account . I never told anyone to change my payment method to cash and I was never informed not even once that my payment method was changed to cash so now why must I be the one to pay for the messing up of multi choice.
B MANAMELA Send email
 
Apr 11, 2018

BILLING/RIP OFF

Last month I deactivated my extra view and paid R365 for the compact package, the my services we disconnected. I called and it was reactivated. Then it was disconnected again and told I am owing for pro rata on both decoders, again my service was reconnected.

Please look into this considering that I had to call on both occasions using my airtime and decided to cut my losses as no one was willing to assist me.

How do I get charged pro-rata on something I paid for in full????????? How much is the pro -rata on the family package. As it sits now 3 reconnection fees of R50 raised on my account. How possible is this?????

Please fix this urgently as this is just a rip off. Please advise on the below should you NOT be able to assist with this.

1. Where or how I can get rid of my decoder and Dish.
2. How do I stop receiving Sms's and E-mails?

You really need to look at your service before you lose your clients to Streaming and Downloads.
B MANAMELA Send email
 
Apr 11, 2018

BILLING/RIP OFF

Dear DSTV,

Last month I deactivated my extra view and paid R365 for the compact package, the my services we disconnected. I called and it was reactivated. Then it was disconnected again and told I am owing for pro rata on both decoders, again my service was reconnected.

Please look into this considering that I had to call on both occasions using my airtime and decided to cut my losses as no one was willing to assist me.

How do I get charged pro-rata on something I paid for in full????????? How much is the pro -rata on the family package. As it sits now 3 reconnection fees of R50 raised on my account. How possible is this?????

Please fix this urgently as this is just a rip off. Please advise on the below should you NOT be able to assist with this.

1. Where or how I can get rid of my decoder and Dish.
2. How do I stop receiving Sms's and E-mails?

You really need to look at your service before you lose your clients to Streaming and Downloads.

Please forward to the relevant department should this not be for your attention. Hoping to get a response by Wednesday before I voice out my complaint on Hello Peter.
kieras Send email
 
Apr 11, 2018

GLOW CHANEL

BRING BACK GLOW-OR I WILL CANCEL MY SUBSCRIPTION
kieras Send email
 
Apr 11, 2018

GLOW CHANEL

PLEASE BRING BACK GLOW, A PERSON FOLLOWS SERIES AND ITS UNACCEPTABLE THAT YOU JUST STOP IT.
WE PAY YOU GUYS ALOT OF MONEY AND YOU PLAY THE SAME OLD MOVIES OVER AND OVER,,,PLEASE BRONG BACK GLOW.OR YOU WILL LOOSE ME AS A VALID CLIENT AND I WILL MAKE IT GO VIRAL..............I WILL MAKE SURE MY FAMILY AND FRIENDS ALSO CANCEL SUBSCRIBTION AS WE ALL WATCH AND FOLLOW GLOW SERIES
[email protected] Send email
 
Apr 10, 2018

Cancellation of Glow tv

As paying customers we are requesting that you bring back Glow tv. You will eventually suffer a loss if you decide to ignore... i am on a premium package for over 5 years and i refuse to let dstv force me to watch what they want me to watch. All viewer of Glow tv should cancel dstv and watch it on ovhd considering ovhd is free... viewers,speak to your family and friends about disconnecting your dstv, they cannot do as they please and expect us to accept. We pay them. They dont pay us.
Lindelani Send email
 
Apr 10, 2018

Opening an account

I am a new customer trying to open an account and it has been two weeks now. Multo choice can not help me just because somebody stole my Id and open an account with. But now I am providing them with my Original ID and a copy but still they wouldn't help me. What kind of service are they rendering to us?

I am not happy at all..
yolandie Send email
 
Apr 9, 2018

keep paying and keep puting of my dstv.

I am so fed up with dstv customer service when i phone in.not one of u people tells me the same thing and 2 days after they put my dish of then i pay the amount u say is in arrears cant tell me why and 3 of your people say different story.then u put it back on not a week u put it off again and say im again in arrears.SERIOUSLY DOES ANY ONE OF YOUR PEOPLE KNOW THEIR JOB!!!!!! IM SO SICK AND TYRED OF WASTING MY MONE BY PHONING U GUYS ALL THE TIME.SEND EMAILS AND NO ONE PHONES ME BACK.PLEASE GET SOMEONE THAT CAN DO THEIR JOB CAUSE IT LOOKS LIKE NO ONE AT MULTICHOICE CUSTOMER SERVICE KNOWS ANYTHING ABOUT WHATS GOING ON THERE.
MY ID.8312120179081
PHONE.0793042761.
anrisha Send email
 
Apr 8, 2018

reconnect glow tv

dstv can u reconnect glow tv plz why disconnect glow tv ur service is very bad it seems like we must disconnect dstv and try too buy something else
Sats Send email
 
Apr 5, 2018

Retards

whoever is choosing what programsmovies and channels should be displayed is a total retard.
That is why I have downgraded from premium to family. I don't think I missed anything. Its not value for money.
Sats Send email
 
Apr 5, 2018

Glow TV

Are you guys Ok. You remove Glow TV and added channel 114. But 114 is not part of the family package.
So can I have a reduction of my premium as I am I channel short.
glowfan Send email
 
Apr 4, 2018

Glow TV

What happened to Glow TV,Im so disapointed in DSTV,this was the one true channel I,ve always watched...
Think its time we moved over to the competitors who still has Glow TV with the soap This is Love
Prani09 Send email
 
Apr 3, 2018

dissappointed in service

I would like to complain about the GLOW channel being taken off from DSTV, I enjoyed the Indian soapies on the channel and just when it got interesting the channel was closed by DSTV.

DSTV should have atleast taken into account the number of viewers the channel has before closing it.

A lot of members will move over to other competitors who still have the GLOW channel
[email protected] Send email
 
Apr 2, 2018

WE PAYING FOR REPEATS

@DStv TIME TO STEP UP. There’s nothing good on TV. All we get to watch is repeats, repeats and repeats. High School Musical 2 and 3, Back to the Future 1, 2 and 3...LIKE REALLY. NO MORE GLOWTV!!! You refer us to Zee World and ebella, which shows crap. Bring back GLOWTV which is more entertaining. Your series channels are a joke and dont get me started on ur Movie Channels. Of late i have been watching more on Etv channels. You’ve increased your subscription fees so what exactly are we paying for ???

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